The ladies at the front do an excellent job communicating over the phone and in person. They won my business. Lewis was excellent in communicating the repair process. I really appreciated the text updates and how timely the work was done. I will highly recommend Caliber. Thank you!
Louis was very good about being informative on what repairs were going on.
Very nice and polite. Kept me well informed
Vehicle Make : Volkswagen
Nice people. Good communication. Thank you.
Luis was super perfessional & awesome with helping me out with my car.
Everyone at Caliber is always very professional and courteous.
Well done everyone - thanks for your professional timely job. I really appreciate being told when it will be done and being able to depend on what you say! Thanks again. Don Mellor
Everybody was wonderful and Rick stayed in touch with me the whole time; it was like a 5 star resort for beat up cars and they home like new!
Thank you !
Louis was very helpful and efficient in getting my car processed. I was informed on the progress by several texts which I appreciated. I will recommend Caliber and will always choose them. The front desk people were great as well. Thanks for making an otherwise stressful experience comfortable and painless.
Brian was an amazing man!
Start to finish your team was very courteous and professional. Great follow up and communication.
Linda and Dave ****.
Louis is great in customer service and overall staff .
Everything was done quickly and smoothly and to my satisfaction . Thank you and Merry Christmas.
Vehicle Make : Volkswagen
Fantastic customer service and quality of work!
I communicated very clearly with my contact when I could be at Caliber and after I would leave I would leave I would see a voicemail asking me where I was....I liked the staff and how thorough they were but I deal mental health and I cannot deal with pressure like this about MY CAR
Yes im very satisfied and thank you.
Lack of communication and the texts are not informative at all. Will not be returning for future repairs.
Brian and the team at Caliber in Redlands are first rate. Did what they said, completed the job a day early and were both professional and nice throughout the process. I will DEFINITELY recommend Caliber Collision of Redlands to anyone I know in need.
Brian has helped me both times at Caliber Collision in Redlands, and both times has been a pleasure to work with. Extremely pleased with the finished product that I received as well as the service while my car was in the shop. I will absolutely recommend Caliber to my friends and family.
Very professional and friendly. Great job on the repairs.
Excellent service and love the update text messages.
Everyone was very friendly and nice. I received updates about my repairs and everything was done in a timely manner. When I called and left a message they were prompt about returning my call and answering all of my questions. I had a wonderful experience and would recommend them to everyone!
Stayed in touch throughout the experience, and the truck looks like new!
Had a great experience. Liked being updated on the repair process and everyone we dealt with was very friendly.
Very professional,family friendly atmosphere.
Wow what an amazing staff! Everyone that helped me were thorough, answered all my questions, kept me updated, and made me feel comfortable to leave my car in their hands. They are very competent in what they do. My car is good as new, and they made sure that every little detail was absolutely perfect. I appreciated all the text messages and calls for updates on my vehicle. I would recommend this place to anyone needing repairs!!! THANK YOU SO MUCH!
Repair was only considered by the visible damage. There was a handling issue after the accident that was not repaird.
Good follow up during process
great customer service, thank you
I wold never go anywhere else. WITH text sendin me updates and great customer service they made my car accident experience not so horrible. I was completely satisfied with the final product and very impressed with he professionalism they provided. Thanks calibers I will definitely recommend you guys to all my friends and family.
My point of contact, Marie, was very professional and courteous. The front office staff were also very professional and attentive. Keep up the good work.
I was treated professionally by calibers staff and Lewis. They kept me updated on the progress of my repairs each day! They came highly recommended and they did not disappoint!
Vehicle Make : Volkswagen
My hood did not align with body .. Had to be adjusted and still was not right. James told me it was because of after market parts witch I did not want but was put on my car anyway. . next time I will find a shop find that will garente perfect work and look like it came from the factory. .. Unsatisfactory work very disappointing!
Very pleased with the entire experience. You all made it so easy. From the rental car to the text updates and the dent free door!
Thank you for making it so stress free!
Thank you very much for the exemplary work. I trust no one but you all with my car.
Fixed my rear bumber on time without the delay and
Great job will always use caliber collision if I ever need to
Excellent results with the repairs!
Great,very professional and courteous.
We are highly satisfied with the service we received along with the staff. From the moment we walked in, we were greeted with a smile and ever since that moment, we we treated fantastic. I encountered an issue with my rental car and Mike was able to take care of it for me in less than 15 minutes. I received daily updates and calls. Having this issue with my car was stressful, but the experience with Caliber Collision was not. Thanks so much for the great experience
I needed my car early and it was delivered early I really appreciate
Their had work
I would like for your repairs to offer OEM parts.
I'm very pleased and also Louis showed his professionalism on his job backing up satisfaction guaranteed . Your office has a warm atmosphere, clean and your receptionist are courteous and pleasant and yes, I have recommended some friends to your company and I will continue to do so.
KEEP UP THE GOOD WORK!!!
Speedy service, excellent communication, and overall outstanding customer service.
You provided a very quick estimate of both the cost and the time and kept me informed during the week of how things were going and my car looed like new when I picked it up. Very satisfied maybe better completely satisfied thank you very much I appreciate your professionalism
Your staff provided excellent customer service with your front office Associates even helping me out with a trash bag and a box to transfer items to the rental car. I appreciated their helpfulness and genuine concern. Rick was available at our appointment time to thoroughly inspect the damage and prepare an estimate. He also provided Timely transportation to the rental car agency. I appreciated the text updates. Thank you for your excellent workmanship with restoring my vehicle. Best part, sooner than expected!!
James was so wonderful and we appreciated his help and kindness!!
Great service! Very professional! The text update are a great service too
Thank u so much for taking good care off my vehicle i love the service and the tex updates .. very satisfied
Brian was very kind and curtious.
Thanks for keeping us up to date and on time.
You promised the repair would be completed on a specific dare and you delivered! Thank you!!
EVERYONE with Caliber Collision has been very professional and efficient. My Service Associate was Rick and he walked me through every step, keeping me informed and making sure I understood what was going every step of the way.
I always refer friends and family to
Caliber Collision. Thank you all so much. ????
Efficient, thorough, and service oriented. The process and estimate were accurate. Thank you! Very satisfied.
Very thorough and very excellent service thank you
You people did a great job, Thanks
Brian is very professional and kept us informed through the process.
Excellent job. Repairs look great and I was kept posted throughout the process.
Upon pick up, a panel on the bumper was not securely pressed into place. I had to press this piece in myself. After further expection, I noticed a bolt that fastens a side panel was missing, as well as some minor damage and dings to the side panel.
Car wash is a nice treat!
The bumper is not even with the rest of the honda
Mr. Brayan, was my contact , and he was very kind and professional, he always keep me update regarding my car. I do appreciate you Mr. Brayan and all Colliber Colision. Thank you for all you done for me, may God bless you!
Considering the unfortunate situation I was in I'm extremely happy with the work that you guys did for me. Brian was extremely helpful through the entire process. Thanks again for the awesome work. Let me know if there's anything else I can do to let you guys know just how much Brian helped me out.
I am completely satisfied with the work that caliber completed on my honda. My honda is only a few months old and it has been restored to brand new. James Miranda was a great help! He walked me through the process of the repairs and kept me updated on every step the shop was doing to complete the repair. I felt like i was right there at the shop. Caliber also helped me set up a rental and provided shuttles for me. I am beyond satisfied with my experience. Thank you for the car wash too!
Great job I was well informed and satisfied
I enjoyed working with Louis. I also appreciated the service provided to drive me home and take me back to pick up my car. The work done looks excellent.
Amazingly wonderful service! The update texts were the best! Will definitely recommend your company!
thank you so much. the car was ready when promised. and looked like nothing ever happened. I appreciate the attention to detail. thank you again!
My only concern is the inside of the car has a very strong odor like gas? Do u know what this is?
Very happy with the service. Especially Louis. Thank you! Stephanie C
I always trust my car was fixed correctly and I feel safe. Thanks for doing a great job.
I'm just always impressed with any communication I have with anyone from caliber. The customer service is beyond 5 stars, in my opinion. No other repair shop experience I've had can even come close to the wonderful customer service experience you guys always have given me. I think I've come to you guys for 3 different repairs now and all 3 times its always perfect treatment from beginning to end.
Everything was very professional. Brian was helpful, friendly, and efficient.
Everything was great from customer service to my car! Thank you
I am hearing some rattling noises from the back that were not there before. May need to bring it in to see what is going on.
The service experience was wonderful... Efficient, fair pricing, , excellent and continuing communication via texting... all the way through ...from start to finish ...from the initial reception to the delivery of the repaired automobile... Thank you very much
My truck has died on me twice and now the check engine light just came on it ran perfect before I gave it to you guys minus the body damage
Very timely. Appreciated a very clean car upon return.
Your daily progress reports were very much appreciated. You made me feel like part of the repair rather than just a number. The auto is beautiful and shows you care
Kenny Barker & Louis Means are the consummate professionals. They estimated my damage, communicated information to me in a timely fashion, and got the repairs done as promised.
I am very happy with the repair of my car. Caliber always does a great job. James was wonderful. He kept me updated throughout the entire process. Love the text messages. The front desk staff were also very friendly and helpful. Great job everyone!
They tried to charge me for repairs that were already covered by insurance. I did not appreciate having my time wasted dealing with this issue
Caliber collision did a fantastic job on fixing my car.Their customer service is excellent, from start to completion they keep sending you progress report so you are not setting in the dark when to you can picked up your car.For Marie,the lady who helped me with my car, I'll say thank you very much for job well done.
A plus service! So pleased with your repair service and customer relations. What a great group! And the extra mile of car interior cleaning was such a pleasant surprise and greatly appreciated!! Professional, super clean, outstanding
Customer service. You are the best!!
Repairs were done in a timely manner. Appreciated how Louis kept me informed if anything changed. All office staff that I dealt with were very friendly, helpful and professional.
Work is excellent. Brian was great and car was done in 1 week as promised
The alacrity with which the job was completed was well receieved. I was maintained informed evey step of the way via the text messages, and for crucial information, Brian Duerr made phone calls and left appropriate voicemails. Collaboration between Enterprise Rental Car and Caliber Collision for pick-up was also very helpful.
Great communication, Marie always keeped me updated the the process of my vehicle. Plus they did a job well done
Great customer service, outstanding work !!
I really want to say thank you Marie. I appreciate your hard work in making my experience with your company the best one ever. I never heard of a collision company working to make sure that the customer has there car back in one day. Thank you again
When we picked up the car there was an issue with how the hood sat on the front bumper. As we talked with our rep his attitude seemed to be there was not a problem, but there clearly was a problem. Once home we found there was paint over-spray on the back of the car. There might be other problems we have not yet discovered also.
Very good job, super nice and clean, my car became brand new again. And I would like to say very thankful for Kenny Barker; he is really very nice guy and he took care of my complain.
Thank you Caliber Collision
I tried paying caliber collision by remote because I was out of town and without a computer but had a smart phone. They do not accept over the phone debit or credit cards. The authorization form for caliber collision cannot be filled out without a computer , they would not accept taking a check upon delivery of vehicle to my home address to be paid by my spouse, I was finally told that if I emailed a typed auth , they would clear it and deliver the car. No one followed up or called until I caked them several days later and forwarded my email to Louis Means. He said he would call me but never did and while my husband was out of the house the car was delivered . No calls were made so my husband would check the car for satisfaction . They just dropped off the car !!!!
Repairs were done perfect, my car just looks like there was never any damage done. Very happy with the work done on my car. Thank you Caliber!!
Marie handled everything in a very timely manner & got my vehicle back to me very quickly
Fabulous work, kept appraised of the repairs and friendly staff. I don't plan on needing body work or having an accident soon, but I will recommend Caliber to those who do. :)
The finished repair was great. I live in Banning at Sun Lakes. When i got home and was looking the car over I noticed a sheet metal screw in the right front tire. The head of the screw appeared to be fresh and not worn down, thus I do not think it was there very long. Not pointing fingers just wondering where the screw came from. No real big problem. Took the car to the Mobil station and had it fixed.
But I am happy with the repair and would use your company again. I would also recommend your shop to friends.
Thank u for the great customer service would not hesitate to use u again if need b or refer u to anyone else. U made the experience so much easier than anticipated. Thank u do much
Auto repair work done was meticulous. Richard (Rick) Flores was excellent : courteous, knowledgable and accurate with insurance process. Auto repair finished in timeframe that was estimated for the type of damage. Front desk woman was very helpful. Offered us refreshments when our appt. time to meet Rick was delayed. Clean and organized office space and clean bathrooms. Telephone liaisons were polite and informative. Thank you Caliber Collision.
Great professional service. Delivered what was promised.
Everyone was kind and professional.
They did a nice job it looks like it nerve happen
The customer serives is the best
Friendly, treat you right
I would recommend this to all my friends when they need a auto repair
Also very trustworthy
Brian and Bernadette were very helpful and kept me updated.
Not only were the repairs completed when scheduled but even ahead of time! Thanks, Rick!
Brian was extremely helpful and did a great job of keeping me in the loop at all times. He was very friendly and professional.
If my car ever needs body work again, (God forbid) I will definitely bring it back here just based on the customer service.
Also, my fiancé wanted to point out that my car has never been this clean, inside or out, so thanks for that!
Thank you for your excellent work!!
Louis Means was very professional, detailed, and concerned about getting us the best possible. Carlos gave me a ride home and was very engaging and courteous. The young lady at the desk was also very nice and professional. Did not have to wait long to get an initial estimate and was kept very informed on the progress and estimated completion time throughout the entire process. And the added bonus was that the vehicle was finished early. Excellent service!
On time. Kept me informed. Very friendly
Excellent customer service.
Fast and efficient service, friendly staff. Thank you caliber collision
Another excellent repair job on one of our vehicles . And a Special Thank You to Louis there in the office . Very Professional and Kind .
Very professional. My car fixed to original condition. Very satisfied!
You always go above and beyond. Rick is a great rep. Thanks.
Will be recommending people. Love it !
The treatment was way beyond what I expected. The willingness to work with me and offer to take my vehicle to the tire shop for new tires was mind bleibg. Didn't expect that at all and was super impressed with the overall service. Definitely will come back if j ever need to. Thank you.
Thanks for the great service and professionalism
Your excellent communication with me about my car and how it was coming along and the excellent body work and paint job
I had a very positive experience. This is my second experience with Caliber and I recommend them with confidence.
Rapid service. They texted me daily with updates. Perfect repair.
Everyone I talked to was straight forward and consistent. I appreciated that honesty. The car looks fantastic, and I was thankful for the way I could just pick up and drop my rental off. The whole thing was a very positive experience.
Made a difficult time into a pleasant one. Your staff , especially Louis, should be praised...
My truck looked like new when I picked it up thanks
ALL of the employees I had contact with during this service, were kind, attentive and professional. I was very pleased with my repairs and the Caliber Collision experience.
It's a pleasure to do business with a company that treats their customers so well. The workmanship impeccable. I will recommend Caliber to everyone.
Customer service is excellent from everyone the moment you walk in the door. Repairs were done earlier than promised and car looked flawless when I picked it up.
Bryan and staff kept me well informed on the repair process and was very courteous and helpfull, and got my car fixed earlier than expected. I was very happy with my experience at Caliber.
Off the charts customer service every step of the way. Loved the regular texts advising of the status of my vehicle.
Very impressed with the quality of work and customer care. I would definitely recommend Caliber Colosion to other people.
They did a fantastic job and had the best customer service than anyone I had to deal with regarding my vehicle.
Vehicle Make : Mitsubishi
All the staff were very knowledgeable and courteous. We couldn't have selected a more professional company to have the repairs done to our vehicle. We received constant updates and we're kept inform during each step of the process from start to finish. I would highly recommend Caliber Collision to anyone.
Bryan was amazing and truly went above and beyond. Having to deal with a difficult appraiser as it was, Bryan took the stress off of me and figured out the necessary details. Greatly appreciate the care and service both towards me and my treasured vehicle. Special thanks to Carlos for the ride to Enterprise. You have a great staff, much deserving of appreciation and reward.
Good experience all the way.
Parts that were replaced on the passenger side are are different than the driver side
I am very satisfied. They did a good job! Thank you.
I'm truly impressed with my overall experience with your Caliber Collision in Redlands. I'm not an easy person to please and was really looking for things to complain about, but didn't find any flaw. Brian really is what customer service is all about. The company is only add good add their employee. Thank you Brian!
Very pleased with every aspect of the transaction. Thank you so much.
Did a great job. Great customer care and easy to get answers and information from. Thank you.
Thanks Rick! You're fabulous!
Every step of the process was handled by extremely professional and courteous employees. Brian was great at explaining everything. I would definitely recommend Caliber To my friends and family.
Louis was great. Very helpful.
Thanks for washing and vacuuming too!
The rep, Brian, was wonderful and very reassuring and helpful. He is great at his job and went the extra mile. We were very pleased with the repairs; the car looks great! Also, the detail work done on the car before it was returned to us was fantastic.
Rick was super friendly & helpful. Also, I appreciated the text updates. Overall, a great experience & I would recommend Calliber Collision to family & friends. Thank you!
I'm berry berry happy with all the repairs on my truck. The service and the attention was 1001% they make me feel like i was part of the family thank you so much. Sincerely Luis C
Keep up the good works and God Bless each of you.
My car looks brand new. Rick was very nice and the text message updates were great too!
Rick and the whole staff at Caliber were outstanding!
Excellent experience. I will recommend Caliber to all my friends and family
Well organized and efficient.
This is the second time I have brought my car in to be fixed. Both times I have had an excellent exprience. Thank you all for fixing my car in a timely matter.
Very hard to impossible to get a hold of the service advisor. Does not take time to explain what the problem was. The car was returned very dirty. The information panel screen was not reset. Being a Honda customer they should make you feel comfortable. I felt like I was being a pest my asking questions. Not a good experience with the service this time.
Everyone is so pleasant and professional. Great co. to do business with.
Great customer service I was very pleased
Brian and the team were real pros from the moment I came into the shop. I will highly recommend Caliber to everyone I know.
Your rep luis was super cool and knowledgeable.
Thank You for following through on your commitment with my vehicle.
Great service. Excellent work.
Updates along the way were comforting during a large repair. Kept me informed and a part of the decison-making process. Finished the job earlier than promised!
I appreciated the open communication. Jeremiah did a good job of keeping me informed and what to expect. Thanks.
My car was repaired quickly and well done. I liked the regular text messages that I got to keep me stat used on my vehicle. My questions were responded to quickly. Thank you for making a bad situation bearable.
Only had my car back a short time - but it looks like your work was GREAT! Just anticipating that all will be running well for the long haul. Thanks so much for your speedy repair.
Excellent work and service!!!I'm so happy with the results.
Amazing customer service from start to finish.
Everyone was so nice and helpful. They took great care of me and my care.
I appreciated the updates. Checking in and out was very fast and efficient. Very good experience
Thanks. My car looks great.
Lewis was fantastic, had an complicated situation coming into the repair and Lewis went above and beyond to make sure every party was taken care of. Fantastic service!
Beautiful finish. I appreciate working with Rick each time I come in with another mishap. He remembers me and my cars and is easy to work with.
I'm very happy with the service provided by Bryan he took fabulous care of my car Neasie Belle. She came back better than she went in... Caliber did a fabulous job ...I was treated professionally... I had just hit a dear with my car...when the rental car company took to long to get me to the rental car place, caliber shuttled me and all the people who were waiting with a wonderful driver over to enterprise, so we could get back to some semblance of normal with our day. Bernadette was also helpful processing my paperwork.... I will definitely be recommending !
Great and expedient customer service and a supreme quality finished product!
All in all a AAA experience!
Brian was very helpful through out the whole process. He kept me well informed about the delays and contacted my insurance to let them know to extend my rental. Thanks again for the good customer service.
Just wished I didn't have to bring the car back after the misdiagnosis of a certain part. Had my car delayed for almost another week. Other than that, exceptional customer service. Would go to caliber collision again for my repairs. Pictures of the car thru text during repair would be nice too.
Excellent friendly customer service. The staff also made the waiting area a pleasant place to be.
All went well car is great thanks to all caliber redlands team
Great people and customer service from Brian.
Great timely service! The bumper looks great.
Thank you for the personal updates.
Very professional at all times. Very courteous. Met their timelines well.
Everyone was very courteous and professional. Also, very considerate to give everyone a ride to Enterprise.
Service was excellent Rick was very good at his job and made me feel relaxed and will recommend caliber to friends
Brian was awesome. Superior customer service. Car looks great.
The car showed up with 0 gas in the car when they told me they would put some in. The range was 0! We had to take 2 cars to the gas station in case it ran out. After having the car for a full month then we get it back like that, not very professional. Very disappointed you did not keep your word.
Louis and his team went over and beyond to meet my schedule needs with my vehicle. They kept me posted on each phase, giving me peace of mind. i am extremely happy with the work that was done with my car and would highly recommend them to anyone who needs their car fixed.
Great job, as usual. I appreciated the efficiency and courtesy. Bob Swortwood
Everyone at Caliber Collision was professional and courteous. I would recommend Caliber Collision to anyone.
Want to thank caliber collision for getting my car in quickly
keeping me posted on updates
and when I possibly might get my car back
and when I did it looked beautiful
and when I did it looked beautiful again
Thank you caliber collision