Vehicle Make : Mini Cooper
29 days was an excessive length of time for this repair. 26 labor hours taking 29 days, even with going offsite for the clear bra is much longer than expected, anticipated, or should have been reasonably necessary. Considering that the rental car was paid for out of pocket, I would have looked elsewhere if I had known the repair would take 4+ weeks. I was not present for the original visit, but believe the estimate was 10 days at that time, then 2 weeks, maybe 3 if the insurance company was unreasonable, when the car was dropped off. No immediate concerns or issues with the quality of work but would be hesitant to recommend Rife's based on the inconvenience caused by the length of repair.
The repair was simple, but important. Your technicians did the work in about ****/2 the estimated time. That was appreciated.
Connner Turk and your receptionist were professional and kept me well informed throughout the process.
When I was on a time crunch everyone in the shop worked with me to assure the body work got done on time. Garrick was awesome with the paperwork and Connor handled my repairs phenomenally. Pam was always so sweet at the front desk. These guys rock and I'm going to suggest this location to anyone needing body work in the future. I can't thank you guys enough.
Love to deal with Rife’s Especially Pam and Conor so respectful and always smiling
car looks like new! thank you for meticulous work
Vehicle Make : Mini Cooper
Your team made this such an easy and painless process. Their communication was excellent and I can tell that professionalism and attention to detail is valued at your establishment. You have hired top quality people and it shows. Thank you for taking such good care of our car, and us. We will be recommending you to all of our friends, and although we hope we won't need your services again, should that prove to be the case, we will be returning to you!
Rife's (Garrick, Pam and Randy) were courteous, responsive, informative and helpful throughout and the work product was excellent.
Thanks again !
Garrick was great to work with. He was very helpful in dealing with insurance, He was also very good at keeping me up to date on what was happening with both insurance and my car. As always, Pam was both super helpful and very friendly.
Set and met all expectations. Totally hassle fee.
I especially appreciated being kept informed throughout the process. It was always easy to get a response when I had a question.
A great and complete job by Rife’s. Thanks for taking care of my car.
Garrick, Pam, and Randy were all excellent. Although I wish more communication had occurred regarding the increased work required after the initial tear down, I'm happy that the job was completed earlier than eventually quoted to me. I will recommend your shop to people I know.
The communication was great. They continued to work with my insurance company as promised for a supplemental payment that was originally pending. And, my vehicle was returned to me much cleaner than when I dropped it off, inside and out. Kudos to all!!
Vehicle Make : Volkswagen
Unfortunately my car repairs took almost twice as long as originally estimated. I emailed at one point asking why, and never received a response.
I also paid out of pocket for a post-scan to address the indicator lights that were activated. When I finally did get to pick up my car I was told that the emissions light was on but the technician "couldn't figure out" how to deactivate.
I have had this light deactivated by other body shops in the past so not sure why your tech could not/would not deactivate. I was also not given any more detail on the warning itself. I asked for more information, but got almost complete silence in return.
My husband and I have brought our cars here for years, but we are not likely going to return.
Great customer service from the beginning to the delivery of the vehicle.
My car repair looks great- just like new. I got my car back clean both inside and out. I'm very happy with the work that was done. Thank you
The team was very helpful and informative throughout the repair to my Hummer. They treated me with respect and answered all my questions. I wouldn't think of taking my Hummer anywhere else.
Riffs was a comfortable choice in my decision to use them for the repairs on Susan's Acura ILX. Their work and cooperation was with us, as well as our Insurance provider, was a pleasant experience.Thank you!
Leo C. and Susan C. Gillespie.
Great service start to finish. Thank you so much