When I was on a time crunch everyone in the shop worked with me to assure the body work got done on time. Garrick was awesome with the paperwork and Connor handled my repairs phenomenally. Pam was always so sweet at the front desk. These guys rock and I'm going to suggest this location to anyone needing body work in the future. I can't thank you guys enough.
Love to deal with Rife’s Especially Pam and Conor so respectful and always smiling
car looks like new! thank you for meticulous work
I especially appreciated being kept informed throughout the process. It was always easy to get a response when I had a question.
A great and complete job by Rife’s. Thanks for taking care of my car.
Garrick, Pam, and Randy were all excellent. Although I wish more communication had occurred regarding the increased work required after the initial tear down, I'm happy that the job was completed earlier than eventually quoted to me. I will recommend your shop to people I know.
The communication was great. They continued to work with my insurance company as promised for a supplemental payment that was originally pending. And, my vehicle was returned to me much cleaner than when I dropped it off, inside and out. Kudos to all!!
Vehicle Make : Volkswagen
Unfortunately my car repairs took almost twice as long as originally estimated. I emailed at one point asking why, and never received a response.
I also paid out of pocket for a post-scan to address the indicator lights that were activated. When I finally did get to pick up my car I was told that the emissions light was on but the technician "couldn't figure out" how to deactivate.
I have had this light deactivated by other body shops in the past so not sure why your tech could not/would not deactivate. I was also not given any more detail on the warning itself. I asked for more information, but got almost complete silence in return.
My husband and I have brought our cars here for years, but we are not likely going to return.
Great customer service from the beginning to the delivery of the vehicle.
My car repair looks great- just like new. I got my car back clean both inside and out. I'm very happy with the work that was done. Thank you
The team was very helpful and informative throughout the repair to my Hummer. They treated me with respect and answered all my questions. I wouldn't think of taking my Hummer anywhere else.
Riffs was a comfortable choice in my decision to use them for the repairs on Susan's Acura ILX. Their work and cooperation was with us, as well as our Insurance provider, was a pleasant experience.Thank you!
Leo C. and Susan C. Gillespie.
Great service start to finish. Thank you so much
The car was repaired well and looks good. It took quite a while, however, and the dealing with the insurance company was evidently a multi-step process that delayed things further. I wonder if would be possible to get final costs to the insurance company earlier?
I was pleased with how Rife handled everything with the insurance company, how they kept me posted on the status, and with the quality of the work. Many thanks for making an otherwise unpleasant situation easy to navigate.
Vehicle Make : Volkswagen
Garrick took a close interest in getting my car done right and cleaned up.
Vehicle Make : Mini Cooper
Our experience with Rife's was excellent - staff are professional, knowledgeable, and pleasant. Location is clean and comfortable. We were kept well informed and updated about the repair process. Garrick was especially outstanding - he worked with us from the estimate through the pick-up and was fantastic throughout. We went through a third party insurance company for the repairs following an accident and the process was entirely seamless!
I hope I don’t need it but if I need auto repair in the future I’ll come to Rife’s.
(****) Communication on repair status, details, and costs could have been more timely and clear.
(2) Payment was requested before inspection of the vehicle.
(3) The chip guard edge finish could have been smoother before the final paint and clear coat.
Outside of those items, the quality of the repair and finish was excellent. I would definitely use and recommend Rife's Autobody in the future.