It was dirty inside from where the windows were removed to fix the car. The dusty was all inside the car from the sanding. There was overspray on the car and windows. The trunk was not put back together properly, seals were put on backwards and liner was not installed properly
Thank you guys so much for excellent work. Excellent team I can't express how pleased I am. Everything was beautiful inside and out thank you a million
Every person at Caliber was professional and friendly, which is hard to find these days. Guy was able to acceptably repair one issue for half the estimated cost! I would use Caliber again and will definitely recommend them.
I was happy with the repairs, unsatisfied with communication practices of the adjuster. Spoke with manager regarding issues with not having car being ready as indicated. Told location was short staffed and multiple call ins by adjuster. Will never return.
They went above and beyond in servicing my vehicle. I was more than content by their service. I really liked the text updates of my repair service.
Little expensive but they did a good job
All I can say is quick work, good work and very very happy with the work!!
The intermittent texts every few days telling me the progress of my car repair were very helpful. It was very convenient to have the rental car delivered to the collision shop and picked up from there as well. The office staff were communicative and efficient.
Excellent customer service
My car is beautiful and your work is absolutely the best! My complaint is with customer service. I received an email saying it would be ready on the 13th. When I called late that afternoon, I was told that it wasn't ready, which was fine, I understand that there can be problems with the completion of a job. Because I wouldn't have a ride over on the 15th, I was told that a car would pick me up at home between 4 and 4:30- at 4:45 I called and was told that the car still wasn't ready.. ok, why wasn't I called? Why wasn't I emailed? Was assured that the car would be ready on the Friday the 16th, but because I was going to be out of town, my sons would pick it up on Monday- well, still not ready, and they had to call to find that out! The car was finally delivered on Friday, ten days after the initial estimate, and multiple phone calls placed by me to just get a completion date- I find this unacceptable and would therefore not be able to recommend your Oceanside office.
About 2 weeks late over spray all on opposite side door dosen't close right window barely rolls up pine needles in inside door panel will never use your company again poor workmen ship
Great job by entire staff
Jeanette was awesome she kept me totally informed.
Great service starting at the front desk from drop off to pick up.My service advisor ,Jeanette,kept me well informed through out the whole process. thanks again
My car outside was very dusty, had a full tank of gas but only 3/4 when I got it back. Most maddening was the scuffs in front and back driver side!!! Had to bring back to be buffed out and they still missed the back one!!!!
customer service is great. I commended Elizabeth Kandle for the geat service she has provided me and having my car back to where it belongs to. Super. Keep up the good job.
bumper is not aligned with the hood. Bumper cover is loose. Head light is not the same as the orginal one you can see the difference. Headlight and hood are not aligned either. Front passages wheel panel is to close to the windshield.
Excellent service ;
Oceanside Caliber is the best collision shop ever.
I was pleased with my recent repair service. Caliber Collision's service is excellent and I would recommend them to all my friends. Judy Keene
Jeanette was amazing! She let me know what was going on throughout the entire process and assured me that everything would get fixed in a timely manner.
It took too long to get the right bumper! Around TEN days before I could pick it up!! Had a rental car so that part was a disappointment! because it came out of my pocket...
Everything was great! The timeliness, friendliness and professionalism was outstanding.
We have used Caliber Collision for over 10 years and their customer service and attention to detail is bar none. They are comforting when they let you know they can handle everything and believable. Thank you again Caliber Collison!
Janette was very personable. It took many days longer than predicted to fix my car but extras were provided free of charge to compensate and that was appreciated.
Bodywork looks really good -- like new!
Work done right and one day ahead of schedule. Jeanette was friendly yet very professional. Kept us updated on progress
You guys did great job on my car. I'm 110% satisfied. Couldn't ask for anything better. Thanks.
I feel like im driving a brand new car again. Thank you so much. Very nice job!
I have been to your shop 4or5 times and I have been extremely satisfied with the office and the body shop!????????????????????
I was never called or informed my service advisor was changed. I was never called to update the status of my vehicle. I did however receive several text. One text read car ready 8/15. Just one hour later I was told my car would be ready 8/12. I scrambled to get to the office, and my new service advisor was not present to inform me of the services rendered on my vehicle. Lastly, my car has a major scratch on the back bumper. When the car was estimated, by my insurance there was no mention of a rear bumper scratch. I never saw a scratch. So my belief is the scratch happened while in the care of caliber collision. My insurance company has photos of the car, we can use as reference to confirm this.
You guys are the best! I'll never take my car anywhere else :)
Vehicle Make : Volkswagen
I am very happy with the results.
Thank you for such quick service. The car looks beautiful!
Ms.Curry was amazing and very professional with her customer service. She kept me updated from the beginning of my process to the ending. I really appreciate her help from her.
Very easy process.
Too many questions and no work getting done. All the questions are a bunch of baloney
She was so friendly and very great on keeping me updated! Great experience
I have used your services 3 times before (no fault????). The people are always friendly, professional and helpful. The work always exceeds my expectations. Guy went above and beyond and kept me updated. Thank you all for your hard work and professionalism. I will always use and refer your busKnees to others.
I was very satisfied with everything
Jeannette was my rep , I found her to be very professional and informative. I was kept updated throughout the process which I considered important.
Job done well and finshed ahead of time
Updates were consistly provided on the progress of my vehicle. AWESOME service!!
Have yet to go over all the repairs but so far I'm very happy with what I see.
The work done on my vehicle was not only sloppy but seemed like they didn't care about how it ended up looking. It was completely dusty from Sanding parts down ? They didn't take the time to remove the stickers from the back panel, they were half **** removed, there was glue marks on the driver side door and they missed an obvious scratch mark that was caused directly from the accident .. Overall this has been the worst experience and I regret bringing my vehicle to you for repairs
You have customers for life. ... Guy was amazing. ...thank you for all you did for us.
Jeanette was awesome. She was so sweet and kept me updated on everything. I never once felt uncomfortable are unsatisfied with my experience that caliber. You guys are very lucky to have her .
I was pleased from start to finish with my finish with my service with Caliber.Whether it was in the office or through texted emails with updates, I new what to expect. Now I am "back in the rhythm of life" :)
fantastic! fast service and my car was completely cleaned prior to pick up. great experience!
Fixed Luke the damage never occurred. Hamlet and staff were responsive and good people.
Outstanding Customer Service from start to finish - from Guy's extremely competent management of my repair, Stephanie graciously working with me on appointment scheduling and Dave actually delivering my car as I wasn't feeling well enough to drive (at Guy's suggestion). The quality of the work was excellent. I will ALWAYS use Caliber Collision for all our body work needs. Thank You
The car runs better than when I bought it. I am highly satisfied with the repairs.
My Toyota looked the exact same, from when I turned it in till I got it back. I'm completely unsatisfied with thier service and extremely disappointed
I thought Caliber collision did a great job fixing my car but I thought the communication was outstanding.I was always being updated on a daily basis
on what was going on with the car and when it would be
Great job!!! Everyone was so nice. Thank you to Jim for fixing my car and washing it. It was done quickly and I will recommend you to my friends. Happy 4th of July. Ardis T
Guy Olsen was a very nice person to work with and made it all a pleasant experience.
Everyone I dealt with was friendly & very professional. I appreciate the text updates & phone calls. Very satisfied with the repair work & would recommend to family & friends. Thank you!
Please call us. Mr DeRose
Everything would have been just fine, however...
I noticed that the door lock remote did not sound the horn. So I checked the horn itself. Well the car horn isn't working. I am having my daughter bring the car back in the morning.
Guy was extremely helpful and professional and the car looks great!
Everyone was helpful.And my car was fixed .in a week.Car looks good
Thank you for making my truck look and feel new again. I will happily bring my vehicle back for any further damages in the future.
Jeanette our writer was great. She is professional and kind. She knows what she is doing and kept us in touch with our car. She handled the our car like it was a special one and always smiling
Everything went smoothly and I got my car back when promised!
God service, very Cain people. Nice job
Thx you for the great fast service
The General Manager Matt Allbright has what it takes to lead his staff and be a Regional Mentor for all the other Managers to learn from. I am a long term customer who expects top notch service and knowledge, and Matt has delivered both! I will continue to refer customers to Oceanside Caliber and made mention to AAA of my recent satisfaction.
Staff very friendly and my car was done the same day
The staff addressed all concerns I had about the repairs. They went the extra distance to ensure everything was right.
Excellent turn around time !
Done in a quick matter. Everything done thoroughly. They washed and vacuumed our vehicle also, how sweet!
Overall staff courteous and very helpful, unfotuntely the issue of the repair still needs to be fixed. I will be incontact with my adjuster in the am as i just retrieved my vehicle this evening and the office was closed when i attempted to inform them of issue. Thank you.
Very professional and customer service oriented. The repairs took several days but the dropping off and picking up of my car, was quick painless.
Vehicle Make : Volkswagen
Gave back my car with a liquid stain on my rear bumper and the front grill is no finished missing the honeycomb mesh. This place is a joke!
I was impressed with Hamlet's honesty in not trying to jury rig a part that didn't fit even if it took a couple of extra days.
We had a very positive experience. Our car was completed well before estimated date of completion and work was superb. We would highly recommend Caliber Collision to our friend and family.
Every aspect of my repair was excellent. Joe explained everything up front and easily. Would definitely use Caliber again. Very satisfied.
Fantastic service. Guy did a tremendous job of keeping me informed and the repair was excellent. Thank you!
Excellent service Jeanette who was handling my car was very professional and caring the workmanship was amazing and the car was done ahead of schedule what more could one ask for
Nice people nice service!
Great first experience! Thank you jannet!
Service was very quick and efficient. Each person. I worked with was courteous, and strove to maintain constant communication with me during the repair process. I've been to Caliber once before and the quality of service has not changed since. Although I would prefer not to have any further incidents that would require me to seek auto repairs, if I did, I would definitely choose Caliber Collision!
Guy Olson was my advisor, 5 out of 5. Everyone I came in contact with was courteous and very professional, 5 of 5. The condition of the car at pickup was better than I expected again 5 of 5. Great job and kudos to all at Caliber Collision, Oceanside. Sincerely Paul Carpenter
Not happy with the repair results. Car needs to go back to fix mistakes.
Thanks Caliber for restoring my car.
Jeanette is a great customer service representative for Calibar. She kept us updated every step of the way and got our car done before the estimated done date.
This was our 2nd business transaction with caliber and will always use them and
recommend them to others.
Thanks for the first service!!!
Great job and great customer service from everyone there! Thank you!
Helmut the man, nuff said...
Guy and the staff were really kind and professional. Everything was explained in detail. I was updated throughout the repair process via text which was really convenient. The car was ready as promised and had been washed. Amazing service!
My car was repaired in 3 days! I was happy to see that it was washed when I picked it up. Everyone was very courteous and professional. I would recommend Caliber Collision to friends and family. Thank You for making it a nice experience.
Fast, easy, professional!
Thank you car runs great so far
Joe took good care of my New Nissan Sentra I had two days and hit a wood pallet o. The freesway I was very upset! Joe from O'side said don't worry we will make your car brand new again? I had faith and when I picked up my car it was Brand New Thank Joe you're the Best! I have a lot of respect for you!
I really appreciated the contact either by phone or email. I felt informed thru the whole process.
Guy was great!!! The daily text updates helped me track progress until completion. Very nice.
I am glad we had a very nice and supportive manager Jeanette organized and arranged everything effectively and timely, we are very happy about the body repairing job well done by the mechanics.Thanks!
I found out after getting home that the front windscreen was not set properly and is not glued, I'm actually disappointed. It maybe should've never been rushed and it should have been taken care of better
The service was excellent! Everyone was very helpful especially Jeanette. She is a rockstar!
You dif a great job on my car. I was surpried when you called to let me know it was ready. Great jo . Thank you. Elizabeth
Very friendly and professional staff. They took care of everything including the car rental arrangements which alleviated alot of hassle for the customer. I recieved continual updates on the repair status which was very helpful. The vehicle came back looking better than it had in years and was pleasantly surprised how the car was given back in almost car show condition! The process was incredibly seamless from start to finish, and experienced zero inconveniences.
Guy is an exemplary representative to your organization. Very professional. Enjoyed working with him throughout the repair process.
The repairs were completed on time from the estimate and Guy continuously kept me informed on the progress of the repairs. Guy was extremely helpful and informative. Would definitely recommend caliber to anyone
A good experience as always. :)
Guy and Caliber Collision did an amazing job with taking care of me and my vehicle. I'm completely satisfied and will continue to use this business again:)
Excellent job! I was kept informed throughout the whole process. The entire staff was very geoduck and friendly. Jim was especially helpful and kept updating me throughout the repair.
Top notch service and ahead of schedule thank you!
Thanks, our car looks great!
Luiz at Calliber in Oceanside,Ca was amazing. He went above and beyond his duties to make sure I was happy and satisfied with my car. I will go back to him every time I need an accident repair to my car. Thank you Luiz
Really nice and responsible people we worked with!! Very concerned with customer satisfaction! We'll be back
Bye the way, our representative, Geanette, was great!! Give her a raise!!
John S. Hersh
Jim have been so helpful and provided excellent service . He keep me posted whats going on with my car and estimate day i expected to be done and got it on time .. Its a great experience at your location and i wont even take my car anywhere else for any body shop works . I actually refer by my husband who got his car fix there twice . Thanks Jim !!! Your the best ..
Vehicle Make : Mitsubishi
Mechanics of body work on both claims were completed
professionally. However, after personally calling & speaking
with Caliber representative to ensure 3:30 pick up was assured,
I called Caliber rep to let him know my wife & I were leaving to
pick up car (the time was 3:20). We arrived at 3;30 only to
discover Caliber rep was NOT on premises & could not be found.
Additionally, there was confusion over the 1st claim as being
covered under vandalism. Finally drove off premises 45 mins
later at 4;15 pm. Not what my wife & I expected.
CDR Joe Sarnecky
Your office is always very professional and always do a great job with my card. Thank you for repairing it so quickly, it looks perfect! :)
Vehicle Make : Volkswagen
Thanks for completing my car on time.
Guy did a wonderful job... Kept me up to date and delivered as promised... Can't even tell the was a repair
Luis keep me updated on my repair and let me ahead of time when there was going to be delayed completion date
Overall I will recommend you to family or friends
You "REALLY" don't want My comments!
Loved the communication between myself and the technician. And the text updates as well. All concerns were addressed. From what I thought would be a stressful experience. Ended to be completely not. Thank you very much :)
Best experience and friendly staff
Jeanette was easy to contact
And made sure I had truck done
In line with my upcoming work
The wash job was like a detail job
Amazing! Will recomend to anyone in area I know looking
Great work, and wonderful people who work there. Janet is the best I have met there. Thank you, Marty Horst.
Did a great job. It looks real nice and I Thannk You for a job well done.
Took forever (about a month for an original 2 week estimate ) and the technicians damaged my car.
The communication process was great. Jeanette was amazing!
Great jobs Mrs Jeanine. Was wonderful I would recommend all of my friends and family to use your business thanks
I appreciate the way they kept in contact with me on the progress of my car repairs .
My trunk door does not close
Got the car back good as new. Everything was painless and smooth.
Sam's a good guy. gave me advice on other issues. --Keeper
I asked for Jeanette having observed how she took an interest in her work as a matter of pride. She is courteous and professional at all times.
One simple word they were perfect. 12/10 love how my jeep turned out!!!
The customer service is excellent! Guy Olsen was great to work with, knowledgable and affable. Thank you!
Jeanette was very thorough and took the time necessary to go over the work necessary in detail.
We want to thank Janette that helps us.shes really good in dealing with our problems.Keeobup the good work.
The passenger door behind the driver that was supposed to be fixed doesn't open from the inside. We have been patiently waiting for this car to be fixed so we would like for this repair to be expedited right away.
Lisa was wonderful. Really appreciate the care and attention to detail. Loved that the car was cleaned when we got it back too.
Jeanette was so wonderful. Very caring and well-educated & knowledgeable. She kept me posted on my vehicle and return my calls. I love this women because she really helped me out. She went above and beyond. And the workers did an awesome job on my car. Looks brand new. Thank you from my bottom of my heart.
Jeanette was very personable. The rest of the staff was friendly and professional. Would definitely recommend the shop.
Job well done Jeanette and Kaitlyn!!
I was supposed to get quotes for the headlights. Never got the quotes, and my wife picked up the car without the headlights being done. Now I have to get the headlights done and it was there at the shop much longer than I would have expected.
Could have been done better.
Car looks beautiful. Jeanette is a joy to work with. Too bad your receptionist told my insurance company that I never showed up for my Feb 1 appointment and that you didn't have my car!
Outstanding job on my rear bumper replacement and excellent customer service. Thank you!!!!
The service was very good. Everyone did a great job in trying to get the work done on time.
I loved the outcome of my car! Great work done by you guys, definitely will be refferring Caliber Collision in the future!
It was an extremely disappointing experience!
Jeanette kept me informed every step of the way. She was a pleasure to deal with.
I was promised that I would be kept informed about the repairs. Instead, I never received a single phone call or IM (except after dropping off the car or after paying the bill). Instead, I was forced to call again and again until I finally got a firm date for the completion of repairs. If you promise to stay in touch, please do it. Otherwise, do not make promises do not intend to keep.
Excellent customer service.
Mrs. Cindy went abobe and beyond ensuring we were taking care of. Superb job!
It took too long to fix my truck. 19 days total
I was very well taken care of. The shop worked within my schedule to make it most convenient for me. A very big plus in my opinion!!!
My car looks perfect!!! Thank you so much so much!!
All of my needs were met and when I had questions they were taking care of quickly. Thank you for all your help.
Nice clean car when picked up and enjoyed the text updates
Everyone was professional. The communications throughout the process was very helpful. Both the estimate of the cost and time for the repairs were accurate.
Washing the car after the repairs was a very nice touch.
I would highly recommend your service to others.
You did an automatic place I will choose forever when it comes to car repairs.
Car was done on time. Car looks good. Lisa helped throughout the whole process.
Yes I just wanted to take the time and say the staff was very helpful and overall service was above what I expected. The lady that help me directly I want to say she was very polite and very professional. I would bring my vehicle here again.
The manager was great, and the sales manager Matt was a super nice guy very professional.
Cleaning the INSIDE of the car was a nice touch. Thank you!!
My car looks great. I appreciate how Kim kept me informed with the status of my vehicle. Good customer service is almost non existent in today's business market. You guys have excellent customer service.
Jim and the staff are wonderful . Great experience this time with my 2015 Tahoe and last time fixing my old 2012 Tahoe .
Timely and quality work. Staff professional and friendly. Updates worked perfectly. Great experience during not so great conditions. Thank you!!
So far so good. The car looks nice and the customer service was great!!
My car looks great - thank you!
Cindy made it a wonderful experience. THANK YOU SO MUCH
The wrong replacement part was ordered twice. Kimberly was great when it came to keeping us informed about the parts being in and bringing in the truck to be fixed.
Jeanette was so helpful and kind. She communicated with me every step of the way and made a very difficult situation as pleasant as possible. Thank you caliber!
Vehicle Make : Volkswagen
Thank you so much.as a whole my experience with caliber was very satisfying. Huge kudos to Jeanette for doing such a great job caring for the customer, me. She was very though and kept me up dated on a continuous basis. I highly recommend caliber collision for anyone needing repairs. Thank you caliber team. Happy new year to all of you..
Kim in the Oceanside office was amazing! She kept in contact with me and helped me with my insurance company. I would recommend C.C. To everyone but not my insurance company
Job well done and finished before promise time
Jeanette was wonderful from the start. Starting with an estimate and keeping me updated during the fix. Definitely would recommend Caliber Collision in Oceanside and Jeanette to others!
Service was quick and Kim was professional and courteous.
Mrs.Cindy and her associates did an amazing job. Also the tall gentleman who was working the receptionist desk on the evening of 12-23-15 also provided a great experience. I appreciate the entire team and all their efforts.
Vehicle Make : Volkswagen
Great job and excellent service.
I'm beyond pleased with the level of craftsmanship and dedication to doing the job right and perfect. The car looks better than it did before the accident haha. Was even cleaner on the inside, thanks?
Great customer service. The front desk was always friendly, my representative was always thorough and quick. Work was started so quick on my car that even the person that pulled my car back was helpful in assisting me transfer my belongings out of the car to my rental. The rental service was quick, friendly and convenient. I appreciated the text message updates. And my car looks great. Overall I rate the service a 10 out of 10. Thank you
Really enjoyed working with my rep who was a true professional keeping me informed each step of the way. Thank you for a job well done.
Everything was great!! No improvement needed! I felt like Sam kept me in the look through out the whole process! I have never had such a great customer service anywhere! At the end of the process I feel like I left with two things. A great looking repair and a friend! Thanks to my bud Sam
Very professional and great customer service.
My rep was fantastic and went above and beyond to keep me informed and worry free. Thank you very much.
Thank you for keeping me informed about the progress of the repair. The job was well done. If I am ever unfortunate enough to need another repair, I will surely call on you!!
Cindy is so awesome!!!! As well as everyone else at caliber. Thank you so much for taking such good care of my car
Thank you for your efficiency, for explaining
What I didn't understand, a positive
Experience. Very nice having Enterprise on site too!
Kim is polite and very personable. She asked the right questions and made the drop off easy and quick as it should be. Thanks again for the great service. Caliber is one of a kind.
Lisa was very nice, professional, and pleasant to work with. Everyone at the front desk staff was polite and attentive. It was obvious the shop was very busy on both of my visits but I never felt ignored or the staff being "too busy" for me. Great customer service, great communication. I couldn't ask for anything better.
Your staff was very friendly and efficient. Great overall experience.