My car scratched and ignored it when I came to pick it up, thee guy Koran noted it and said I had to come back to fix it. Super disappointed .
Text updates were great. Customer service was awesome. Thank you.
Very friendly and attentive manager
Extremely pleasant process and appreciated how willing they were to make me happy.
Everyone was very nice and pleasant to deal with they helped me out with my process it was easily understood and very quickly felt with updated me constantly therefore extremely satisfied
Karen and the entire staff were extremely friendly and helpful. I'd highly recommend this team to others.
The overall experience was excellent. I have never had this great of service and this efficient. Our service department rep Karin did an amazing job and follows through with his customers. Will definitely recommend you to others.
I am completely satisfied with everything, the way
It was explained thank you.
You guys are amazing! So friendly, positive, and helpful. Listened to all my questions, concerns, and needs. You guys were more than great, and I would recommend you guys right away to anyone!! Thanks so much for not only the repair well done, but shining your light!????
Great customer service. Thank you
Great service, fast repairs. Car looks great.
Caliber collision did a great job in fixing my car, all of the employees were very nice people and they care about their costumers.
I'm very thankful . Very pleased
Thank you very much for your service you have made me very happy you guys are profesional at what you do and i am satisfied with your work
Beyond thorough. Great follow up. Made a bad experience (car accident) into a good one.
I couldn't ask for no one els to repair my car, hard working people and respectful all ways try to make everything better for me. Thank you
I was extremely happy with my experience at Caliber north Hollywood. My service advisor Karen Marges and the center manager Joshua Santoyo went above and beyond to make sure my car was repaired exceptionally and I was happy. Great job guys. Thanks!
Awesome team and environment. Quick and quality service.
Thank you for being so professional and thank you for your quality repair job and service! You made this painless!
The repair work done to my vehicle exceeded my expectations. Caliber Collision is phenomenal!!! I'm really blown away and I can't say enough about the customer service, communication, and just the overall experience. Caliber Collision is the best!!! Thank you so much for everything!!!
Very good job thank you so much
Car looks great. My advisor, Ruben was very helpful.
Amazing team! Thank you everyone for making my car shiny and new again!
They were very prompt, polite, and handled all of my questions. I would highly recommend them.
The text message updates were great. They made is so I didn't have to call and ask about my car. I also received several calls from my advisor Ruben. Thank you for making my repairs easy. If I have any problems I will let you know.
Excellent service. Recommended to neighbor.
My Caliber experience was above satisfactory. Everyone was great, courteous and knowledgeable. The repairs to my car were done precisely and made my car look great again. I am thankful to have gotten my car back on the road again. Caliber gets two thumbs up in my book.
very friendly and timely services
Ruben was great keeping me updated on every step of repair and josh was great when I picked my vehicle up thank you everyone who came in contacted with my car
So thankful for Caliber Collision in North Hollywood! The manager Josh, stayed in contact with me through the whole experience, letting me know how my car was doing, and at what stage of repairs it was at. They got it done 2 days before original set out date which is amazing as well! Super super kind and friendly staff! Thank you all for getting my jeep back to me! You guys are amazing!
Great quality job! I can not tell that my vehicle was smashed in from being rear ended. Fast and Friendly and ahead of schedule by 11 days.
Vehicle Make : Volkswagen
His work was above average
Great work. Very accommodating and communicative staff. Made the whole process very easy.
Loved everybody that I interacted with and was very happy with the repair.
Some scratches from the accident that weren't ever taken care of.
Amazing job!!! they did it Supper fast and my tech was always there to answer my questions. 10 out of 10
Great jab thanks for all your hard work
The work was very good and completed in a reasonable amount of time
I love how the guys check everything so well and care so much about me as a client walking away extremely happy..
Truthfully I felt like you guys rolling out the red carpet for me. I felt like I was taking care of above and beyond standard. I was extremely satisfied and extremely happy I was able to get my car back days earlier before the projected date. Caliber Collision and the representative that helped me were 100% amazing
I was very appreciative at the eagerness of Ruben to make sure I was completely satisfied with my repairs. His customer service and communication was stellar. Satisfied customer.
Thank you Ruben for your fine work at Caliber Collision. I will see you guys again and recommended business to others!
Thanks Karen !! You are the best!
Entire staff took excellent care of me and my vehicle. I'm impressed and have and will continue to share what a great experience I had. Thanks again!!
They did a very clean job and in a shorter time than expected. I can't even tell the car was in an accident.
Josh and Ruben helped to take away the frustration. They are both very personable, professional and accommodating. Very reliable and honest. I couldn't ask for more. Will be back:).
Customer service was excellent. They kept me informed all along the way. I got the car back 5 days earlier than anticipated. Thank you!
Everyone was very friendly. My only qualm is that it took 11 days to repair. It seemed like a long time to get the bumper replaced. This may just be perception but as a customer that was my impression.
Great experience with caliber collision. 10/10 positive experience.
Everybody was extremely helpful and attentive!
Ruben was great help and the staff from Caliber Collision. They did a wonderful job they kept me updated on the status of my vehicle and made sure to have my car ready on time. That made me feel secure and happy.
My experience was amazing. Everyone was so helpful and nice. So professional,everything was done in a timely manner.
Fast. Great work. Friendly staff.
Great job, Karen worked really hard for me and was very polite throughout. As were the other staff.
Thank you, my car looks better than before the accident! And a day early to boot.
Ruben did an excellent job of making me feel welcome and understanding the problem with my car. He was conscientious in explaining the repair. He was understanding about my distress over what had happened to my car. He was professional but also reassuring in reducing my worry. Serena, the receptionist was also outstanding. She was helpful, efficient, and pleasant in every way. From what I observed her approach to her work was also meticulous. She also was an excellent front office point of contact who put me at ease. Finally, Clyde, the young mechanic, who drove me to and from my home was serious and diligent in his duties. He was enthusiastic in being a part of your team. I feel he will be an asset to your company. You seem to have the knack for picking good people.
Josh Santoyo went above and beyond to repair my Prius on a shoestring budget. It was much appreciated.
Thanks to everyone! Great communication, service.
Everyone was extremely helpful, welcoming and efficient. One employee did stand out, my vehicle's repair specialist. He was very thorough, answered all my questions and was even helpful with my kids. Great team!!
Not only was the repair job excellent, you even polished the headlamps' lens. Outstanding!
Vehicle Make : Volkswagen
For not so great circumstances I was introduced to Caliber Collision in North Hollywood. The professionalism and wonderul custom service was the best I have ever encountered. The employees are top notch and have turned me into a lifelong customer. I'd like to thank each person who took part in putting Loretta the Jetta back together! :)
My car looks Great and it was quicker than I expected and I was kept informed all the time
Vehicle Make : Volkswagen
you guys did amazing!
You guys were great! Thank you for making everything so seamless for me. This was my first time ever having to take my car into a collision center. You made it so easy. Really appreciate everything you do.
Great customer service great communication great communication a pleasant experience unpleasant experience
Thanks for the wonderful work on my charger!
Karen was fantastic from start to finish. Such a great experience.
Karen provided EXCELLENT services and work. Thank you!!! 20 out of 10
Karen was very polite, friendly and professional. I was very impressed with the customer service by Karen and the front office.
Thank you for restoring my baby back to new and making the process so easy.
Karen was really helpful with my questions and concerns after the repair. I'm happy it's under warranty and if a problem persists or I notice an error in the repairs that I can return my vehicle. There were a couple of small paint scratches on my car that weren't there before I left so maybe be more careful during washing or parking while in possession.
Fast and very professional.
Excellent customer service!
Excellent service. Very customer friendly. Work looks good. Would use you again.
Thank you all for your quick and job well done I rally appreciate!
Excellent work, excellent communication, fantastic time efficiency. Thank you!
Karen was professional,caring and courteous. Everything you would want in an employee. I received my car back before the promise date. I was given updates regarding the progress.
They were all very friendly and took their time to talk to me. I felt welcome, never rushed. Karen was really helpful explaining exactly what needed to be done and showing me the work. He made sure I was completely happy before I left. The car was ready a day early, too.
This was my first time coming to this company. I absolutely fell in love with everything. Your customer service is impeccable and the work that you do is just as great. I love how quickly the work was completed.
Josh was very helpful withhelping me understand my confusions
It took longer than I had hoped, but I trust it was due to the nature of the damage. The service was wonderful as we're all of the employees.
The team at the Laurel Canyon location were great - accommodated me after my insurance company didn't send the right paperwork and got my minor repair done in one business day. Thanks all for fixing my mirror and getting me back on the road so quickly!
Please see the survey I filled out. ????
Great servuve. Great people
Good service quality repairs great team . Freandly
Everyone that assisted me was amazing and informative and went far beyond their required roles to help me be ok. They made a stressful situation a LOT less stressful.
As many times as I have had to use your service I only can say Stupendus Superior work. Stupendus Superier Updates and Stupendus Superior Service.
If it is insurance work or out of my pocker I have never been upsold after the estimate. Many of my friends have complained to me about consistent upselling that has happened to them. I have ask them to give your company a try and a few have and are pleased. Last story, I eat breakfast many time a week at North Hollywood Diner and one morning I overheard the waitness talking to a customer that she needed body work and was terrified that a body shop would take advantage. I gave her your address since I know it by heart. Long story short, I went in two weeks later and she picked up my check for breakfast. She told me there was no pressure and you guys did an excellent job.
I have never had a auto repaired and all insurance Claim done so well all was Completed in one day . Remarkable service and personnel I've been driving for approximately 57 years just Outstanding job even if it was not a Major repair
Jovan went above and beyond to make sure I was satisfied. He was personable and truly related to me on a human level. I hope I'll never have to get my car repaired again, but if I do, I know I'll go see Jovan at Caliber.
Karan was extremely kind, efficient and made me feel comfortable leaving my car in his care. Thank you!
Vehicle Make : Volkswagen
I was treated well. The car was returned when promised. I think a great job was done.
Jovon Henderson is by far one of the nicest most gracious people I've ever done business with. Everyone at Caliber was amazing to work with. They made a bad situation a very easy and pleasant experience. I just wrote my first review ever in Yelp about it. That's how great it was.
Thank you I'm very happy with your work
I felt so happy with everyone from the team at Caliber. I felt comfortable leaving my car in great hands. They really went the extra mile and the car looks beautiful. I'm so happy I can move forward loving my car with no stress. Thank you so much!!!
Really excellent all around, guys!
Karen our representative was wonderful! He was very informative and always helpful!
Everyone was great. I appreciated the updates and prompt notification when my car was ready. A smooth experience from beginning to end. Thanks!
Best experience I've had at any body shop. Thank you!
Very quick turn-around; very helpful staff; very responsive in every way. A good experience.
I will send family and friends to caliber they are the best. Thank you for a job well done Lynn Segal
Karen was amazing and I would recommend Caliber to everyone I know!
Excellent customer service. Follow through on work can be improved. I needed to return to complete the repair of my car. When I came to pick up my car, there was still a noticeable gap above right tail light and right side of trunk. Also, the right side of the rear bumper was not fitting snugly. When I returned, all concerns were addressed and fixed.
Good job , I would recommend you guys , keep up the good work
and thanks again
Everyone involved with taking care of my car was extremely helpful and extremely nice. They also did a great job fixing my car
They forgot to give me back my registration
Best service I've ever had!
I've brought my car to you twice. Both times you did excellent work.
Karen was very helpful and kind. I am happy about your service and the job.
Really good service, organized, efficient, polite, great quality work, car was clean and beautiful, just took a couple of days. Very impressed. I'd definitely go back. My reps were excellent.
Completely satisfied as the mechanic Karen Marges is thoughtful to the client's needs. ( schedule and budget)
He is also communicative.
I m very happy with the overall service
Grade "A" work overall. The customer service as well as the labor. Thank you.
They were wonderful. Very helpful, got me assessed and on my way with a rental quickly.
Thank you so much Danny for taking such great care of my car! It came back looking fantastic and it truly shows your attention to detail. My car looks better than when i bought it all thanks to you! (Sorry that my car was so messy too!!) Thanks to Josh also for being patient with me when I came to pick up my car! It's always really stressful dealing with an accident that's not your fault so I can't thank you and your team enough for making it such an easy process for me and not only for that but for caring so much about your customers :)
Vehicle Make : Volkswagen
Absolutely the best service I have ever received. Everyone was very friendly and knowledgeable.
Karem was fantastic. He kept me updated on progress and was friendly and available. I really enjoyed my experience with him. I felt like I was in great hands.
Excellent service with a very professional staff. I am very impressed with your company I was given timely updates of the progress of my car, very nice.
Everything turned out more than great! Thank you for all your help! AMAZING employees. Thanks again!!
Vehicle Make : Volkswagen
Wonderful service. Wonderful employees. I would definitely recommend your shop to others.
I had a pleasant experience with everyone. Your turn around time is amazingly fast.
Karen did a great job! Very satisfied . Thanks!
I heard good things about this place but now im pretty sure is true
The repair of my car couldn't be better
Karon was extremely professional and helpful.
All the texts and calls were a little too much.
Hola. Gracias por tener buen equipo. Me atendieron muy bien y el trabajo. Quedo excelente. Gracias por cumplir. A tiempo. Tienen. 10. Calificacin. Felicidades. Atte. Hilario G
It was a great experience, They did an amazing job
My car doesn't even look like it was in an accident! The repair was quick and affordable and my Honda looks better than ever!
Super thrilled with Karen. He did an amazing job. Thorough. Easy to work with. Super impressed. Will definitely recommend caliber!
Always like the service at CC
Wilman was very attentive and informed about the progress of my car. He was very professional and had a great sense of urgency when I was in a hurry to get my car back. I also loved my rental!
I would have been more satisfied if a few items hadn't been stolen from car
The entire process was quick and painless. The staff was wonderful and they were extremely quick with repairs. I had a wonderful experience even bringing my children in with me, they put on a movie for them and swiftly got me through any formalities and paperwork to get me going as quick as possible. Thanks for a great experience.
Friendly staff and speedy service. Very happy with Caliber Collision.
I love the communication, the text are very helpful
Super quick turn around. Car is back to New.
Great service, Monica was very helpful with the whole process
Customer service was awesome! Happy with my repair!
The hood and bumper are not aligned. The car was done for two days but I couldn't come pick it up. I had to come pick it up early because I had to get back to work. And I didn't have time for the alignment to be adjusted. I now have to come back again. Not satisfied.
My experience from the moment I dropped my car off until I received my car back was great!!!!
Vehicle Make : Volkswagen
Great customer service. On time delivery. Satisfied customer.
Job was not fully completed when I was told I could pick up my suv.forgot to weld on a brace to my bumper! Hanging on only by one, took it back in the next day and was told now my hatch had to be realigned because it was rubbing the bumper. I also noticed huge sanding circles all along the passenger side from bumper to bumper! It is scratched from using too rough of a sander to lightly detail my car. Such a bummer to take my car in and it comes out looking worse. Monica and the ladies inside the office were very nice and helpful. In taking my car back in on Tuesday and I want to give a better review after work is done and car is fixed right. Thank you
They forgot to reinstall the front license plate. I could get a ticket if found driving or parked without front license
The staff was friendly and I loved the updates by text.
I like that I was kept abreast of my status repair plus I was also told when their were problems and how long things would be delayed. I don't mind that at all as long as the communication is there. Good job thanks
Overall I have nothing but good things to say, you guys kept me updated the whole time , therefore I had an idea of when my car would be ready.. And you guys did a very good job at the repair , it looks fresh out of the dealer again
Thank you , Vanessa
Thank you for the regular updates and great customer service.
Excellent and convenient service! Great experience. Thank you!
Driver door isn't aligned properly, causing wind noise.
Even though the Pasedena shop was a little sloppy and the Laurel Canyon shop had to fix their mistakes, I have to say Wilman and the entire staff at Laurel Canyon are a total class act!! I would bring my car there again in a second. (But hopefully, I'll never have to)
I would definitely recommend the Laurel Canyon Shop to my friends!!
The staff was very nice and explained the process very clearly to me.
I was super happy with my experience at caliber. Friendly staff and efficient process. I would bring my car back again.
Overall everyone was nice and professional. They handed me my car clean inside and out which I didn't expect but was definitely a plus. Thank you guys.
It took 2x as long as the estimate and I don't know why. Was never told. Your "notice system" is ok but Thursday to Tuesday without an update feels too long so I bugged MonicA. She was great tho and so read Angelique
THANK YOU for professional and fast customer service. From 1 to 10 I give 10 to all employees.
Ethan was very nice and helpful.
Caliber Collision alway sur passes my expectations.
Ethan and your whole staff were great.
They also got my car in & out within 24 hours.
The car looks great and they were great about updating me on the progress.
So far so good! Not finished yet.
Car looks beautiful. I would recommend CC to everyone. Everyone there,
the Executive Assistant at the front desk, techs, manager were all super welcoming and helpful. Love that kept me updated by a friendly text! Thanks CC you Rock!
The entire experience was very pleasant, everyone was very courteous and professional.they went over all the details and showed me what I did not understand. They got my car back to me in me condition and on the day the said they would. Of I ever have need of this type of service I will go to them first.
Thank you to Ethan and Roy who took over after Luis left The repairs took longer than expected but so far seems fine
I was amazed by the communication, the constant updates were great! The service was always friendly and very quick! Thankyou guys so much!
I am very happy with the process. The car has not been completely repaired
First time dealing with Caliber and I'm extremly satisfied with the service. The job was well done and and everyone was very nice and helpful! I would highly recommand this place!
I'm extremely satisfied with the whole experience. From customer service to the excellent but prompt job done to my vehicle. Thank you so much!!
Very professional. They treat like you are the only one being cared for. Great service.
You guys completed the job quickly, and the car looks better than ever! Loved that you kept me up to date on how the repairs we're going, will definitely recommend to friends and family!
Professional and so quick but efficient.
Ryan, was great at returning calls and his estimated times and prices were always on point.
Made this process go as smooth as it possible and helped me with the insurance side of the claim as well.
Ryan @ the North Hollywood location helped me out. Great customer service. Keep me updated with phone calls. Has my best interest in the repairs to my truck.
I will never pick another repair shop. When I went to pick up my truck I was in and out signed some paperwork looked over the areas or repair, all of my personal belongings that I left in the truck where still there.
Very happy with everything.
It took a month but i got it better than it was.
Ryan is great. Very helpful. 5 stars for him and the service there.
I'm very pleased with the repair done on my car so far. Everyone was very friendly and helpful especially Louie and the other Geicko representative. Thank u Calibur Collision!
Vehicle Make : Mini Cooper
Great repair, friendly service. Would reccomend, thanks!
Friendly staff, great work, and they even offered to help me find a good place to get my windshield replaced