Vehicle Make : Mitsubishi
Everyone was very friendly. Kept me up to date. And the work was done at a very reasonable time.
Very satisfied with the constant up dates and humor and the excellent quality of work
Connie in the office was great also Jose I believe he is an adjuster was professional and answered any and all of my questions!
Everyone was courteous. The body work done was fantastic. Everything that was done was explained. I again thank you very much.
My Driver's side window will not completely roll down and labors when rolling up. I have contacted Service King and they will address the issue when I return my BMW X5
Excellent Job on my car ! Everyone I talked to there was very polite and professional ! Would definitely recommend Service King to everyone ! Thanks again for being so caring !
I was very happy with the work that was done on my Explorer. The work on my vehicle was professionly done. I was updated on the progress at least every other day. The people working there were friendly and helpful. The repairs on my Explorer was completed two days early.
Excellent repair and quick
The work seems to be fine at this time. There are a couple scuffs on the new finish that I assume are from the buffing process, but we'll find out after the first wash.
Communication was incredibly sub-par. Early on I was told that the parts had arrived within two days of bringing it in and that the repair shouldn't take as long as the initial due date.
It went past the due date. My insurance coverage for the rental car lapsed and they picked up the bill for the remaining days.
The text update system was only ever updated AFTER I had to call for an update.
Every time I called to ask for an update, I was told the people who could tell me were in meetings and I was told someone would give me a callback on several occasions, I never received them.
I was always told that someone else (other than who I was speaking to from the shop) was supposed to have called me.
I was also told I would get before and after pictures emailed to me - I never received them either.
This particular location needs to improve their communications exponentially before I consider going back to it of my own volition or recommending it to anyone.
Nice job. Thanks for putting a rush on it so we can go on vacation
I am happy with the current fix, but won’t be completely satisfied until that dent issue is resolved by State Farm. Because that wasn’t fixed, none of the other issues, such as the marks from her bumper weren’t buffed out. I’m assuming this is because Service King is waiting to do all that when the insurance gets back to them. Everyone was great there, and I’m sure everything will be good once these issues are addressed.
Car looks and runs great. Staff is friendly, approachable, professional, knowledgeable and provided updates continuously along the way to repair completion.
Vehicle Make : Volkswagen
Service was excellent. The staff were extremely helpful and I got my car back very quickly and in excellent repair. I would highly recommend Service King to any friends or family.
Fantastic work on my vehicle. Very courteous service! Texted updates while vehicle was being worked on. I was very pleased with the finished product!
They were super! Car was finished ahead of schedule which was great! Everyone there did a great job. Colleen went out of her way to help which I truly appreciate. Thank You All
The service rep was very friendly & helpful. The repairs were done before expected.
I was very pleased & impressed with Service King. Kelley was wonderful & kept me informed with the progress of my repair. My car was finished before the the estimated time & looks great!
The service was outstanding. Connie and Kelly were the best! Connie went out of her way at this aggravating time. Kelly kept me updated continually. My car was completed before scheduled also it came back to me the cleanest it’s ever been in and out. I would highly recommend Service King to everyone.
I was very pleased with the quality and timeliness of the repair done to my Elantra. Thank you for all of your efforts. I would highly recommend your repair shop to anyone.
Everybody does a great job... always friendly!