The repair time was exorbitant . Never an explanation of why it was taking so long, I.e. Waiting for parts etc. and the final situation with the key.
Tony Montano was the best. The van looks great. You guys do great work. thank you.
The entire team was very professional and friendly. John, was prompt and took the initiative to further assist me. My car was repaired in a timely matter and I was notified every step of the way.
I am very satisfied with my work that you all have done to my car.
Service was great, customer service was outstanding, very satisfied
The service was superior from beginning to end.
I was not updated properly, and my drivers mirror was working when I brought car there, after I pick up my vehicle, the mirror was no longer working. TERRIBLE SERVICE
Great job, I liked the follow ups of readiness, thanks I will be recommending
Almost 3 weeks to fix a fender bender is ridiculous!
I was completely satisfied with the work. However,I was promised one date which was changed
Car was not fix when I was told it was fix Ive got to take it back on mon.
The service was very professional.
I am 780 miles from you but you have help make this negative a positive. Keep the team going.
WHEN I CAME TO GET MY CAR IT LOOK SO BRAND NEW. EVEEYTHING WAS FIX BACK IN PLACE, LIKE NORHING NEVER HAPPEN. AND ALSO MY CAR WAS WASH AND CLEAN UP.
I was really impressed by the extra care and amazing attention to detail my car was perfect and so was the customer service A
Very good staff and very good work on my Chrysler I will recommend your company anytime.
Hi,I was very impressed with the excellent level of work and the timely manner in which it was completed and the all the updates were great.
Thks for everything.
I appreciate how Carlos kept me updated on my baby(car). Please don't be misled with the location! With it being in the hood I was a little skeptical but their professionalism was the greatest that I've experience in a while. It was a quick process (week) and she came out looking brand new! I definitely recommend them to others with car issues. The only thing I can say was a little confusing was the texts but every time I called, someone was there to clarify. Thanks Service King especially Carlos!
Carlos was my service advisor and i was
Very satisfied with him. I was kept up to date
on the progress being done on my vehicle.
Very professional services
The time frame it took 2get my car ready was perfect. The customer service i received was wonderful but not only that but they got my car looking brand new. I love Service King and i have no problem with telling all my friends.
Looks like it did when I bought it. Professional and quick service!
I love the fact they take the time to update you about the status of your car repair and there service is outstanding thank you service king.
They kept my car 3 days more they promised and gave me backtalk after I asked could they stay a lil later because I was at work when the vehicle was ready and they refused after I was inconvenienced several times... and it was a piece on my hood that needed to be glued back after the 3500 I had spent on the sectiinngetting repaired. One good thing I can say is that my car was clean when I got it back maybe they should open a car wash instead.
first of all I appreciate the pickup service that you all extended to mewhen you all came and pick me up from my house and brought me to pick up my car when I got there I'm surprised to see my car looking so good you all washed it clean my call car Mets had my tires Shining the work that you all did on my car I just couldn't believe it was just like when I bought it. I will highly recommend you all to anyone I know that needs work done on their car. p.s. I would like to think those who worked on my carthey did a very very good job.
Very knowledgeable in what you guys do
I was really impressed with the consistency and level of transparency, regarding the status of my car. Each day Brian, would text me letting me know exactly what was going on. Additionally, once I did get my car back, it looked brand new.
My car is back to the original condition it was in prior to the accident.
Keep up the good work guys An lady's
I was pleased with the work on my car an the people's that work.there are very friendly
Speedy repairs is the key also good work
Milton & his team at the 79th & Vincennes were very professional & courteous. I appreciate their services & communication.
I appreciate the professionalism of Brian and being informed to status of my vehicle.
Great customer service, family friendly. Brian & the crew did a wonderful job on my car and keeping me updated with repairs.
Very polite,patient,attentive,available. I was pleased with your service.
Good service and they kept me informed great job
Lexus. Service king kept me informed with the entire process. They did a great job. My car looks great
Vehicle Make : Mitsubishi
Thanks Service King for servicing my car so quickly I was so happy to get my car back within a week. My Mitsubishi look new all over again.
My car was ready ahead of time and the courtesy of the staff was wonderful. Tony was a real sweetheart. Thank you Service King for a job well done.
I am completely satisfied with my service the time my car was serviced by service king was short the work that was done was excellent
Service King, kept me updated about my vehicle. The staff was very friendly. I would definitely recommend them to anyone.
Great customer service! My Lexus looks amazing !
The Service was beyond expectations. The Technition was courteous and professional. The car looks great and the extra care in cleaning the car was priceless. The extra touch of the Text updates were both thoughtful and reassuring .
Vehicle Make : Mitsubishi
You provide excellent professional service. You completed the repairs earlier than expected.
I'm speechless Right now. Your team did an excellent job. On a scale **** to 100 I give your team 100 percent quality. Thank you
Good job car looks very good
Clean work. Good attitudes
Very very well done love the great work
Brian & the whole team were simply the best. I am very pleased.thanks
Y'all took great care of my baby thanks !
Service King was totally awesome I love the up-to-the-minute text updates regarding my vehicle's repairs very clean professional timely and efficient I would recommend them to everyone
Excellent work and service
Prompt service fully informed about status via text messaging. Mechanics were friendly helpful and willing to look into your concerns.
Front desk services were prompt and friendly likable people. Brian Busey was the best.
I've asked if I could come back with issues regarding the service and I was told yes.
Attorney Wendelin D
Service King keep me informed on everything he was doing customer service was real nice everybody was real professional and I appreciate that I would always come back at the end of anything else happen while I recommend someone there so thank you very much to Bryan and all the staff that help me fix my car thank you very much any help me with a car from Enterprise very professional thank you very much to All Service King krule love you take care
I want say the service was outstanding and the Manger Brian was so nice he came to my house and brought me the shop to pick up my car. That was special to me. I want to thank Brian and his great team
I love this place, not that I be wanting to come but there is no other place I trust with my car
I will use your service again and i will recommend others,oh, there's bone mire thing if they could have some coffee. That's all
The customer service was great. I was kept informed of the process of the work by text and by phone. Thanks Brian for the awesome service. My bumper looks new.
Thanks for all your hard work.
The staff was very professional. Brian went above and beyond to make sure I understood the process and what damages were found. I was updated via text and calls on the progress of my vehicle and my vehicle was delivered as stated Hopefully I won't have to have my vehicle repaired again but if so I wouldn't hesitate to come back here
Great job and very impressed it was completed several days ahead of schedule.
The staff is very professional but I will need to return my vehicle for an unexplained rubbing noise that was not there before repairs
The staff was very accommodating, friendly,and courteous. I enjoyed the daily updates on the status of my repair. This was very reassuring that I chose the right repair service.
All of the staff was very professional. I was informed along the entire process.
Excellent service,fair pricing, very professional front office personnel.
The quality of the work, able to deliver on promise of when the car would be ready for pick up and great customer service.
A very enjoyable experience service was excellent
I would highly recommend family and friends for service! Milton was wonderful!
The service was friendly and professional. I was left with no doubt as to the problem and solution. They also found another problem and suggested how to solve it. Hopefully, I will not have to use your service, but if I do, I will have no problem going back.
The work was very well and keeping me informed as to how work was going,I have no complaints and the truck looked like it did when I bought it thank you a satisfied customer
Service King was very professional and organize. The work was done in a timely manner.
Any correspondence should be signed, have a name associated with any communication. That'said simple courtesy.
Awesome team really appreciate the fast and efficient service !
I appreciated everything from the receptionist the workers who worked on my car. But mostly Mr. Brian Bussey, he kept me informed about everything up until the completion of my vehicle. I would use this company again if need be. Very satisfied!!!!
The people are very friendly! Although you're feeling bad about your car being wrecked their friendly personality make you feel a little better. My car look like it was never in a accident and the fact that they offer a life time warranty makes me even happier
It's my second time using you guys very satisfied with the job and the staff was great will use you guys again thanks! ????????????????????
I was able to have my car back before the estimate time, which made very happy because I didn't have a rental. Thanks again guys.
Friendly and cooperative.
Keep up the great work! I will recommend you highly to my family and friends.
The customer service was excellent my car looks great I had a wow experience with Service King keep up the great work.????
No, took took to long, told me twice it was ready and it wasn't
Finally on pickup all the parts hadn't been put on. Car was not wash from shop dust. Had to come back next day to complete repairs. I will never allow this serve king center to ever work on any vehicle of I own again. Nor will I recommend them to anyone. Terrible customer service
Love Milton he is the best!!! He is a excellent customer service personnel!!! He is an asset to your company. Thank you!
PS. Love your step by step follow up!!
Excellent communication and updates. Courteous and respectful staff.
Awesome experience, gr8 customer service, I would definitely recommend once again thank you for everything
Very pleased with the work service king has done.
Milton took the time to walk the entire car with me not just the areas they fixed. Thanks for taking care of the Batmobile ???? and for the great coffee !
Ms Kye-anne W
Will not be using or referring Service King again. The people I had to talk with was very nice but the work was below satisfactory.
Exceptional service from start to finish. A hidden jewel on the south side of Chicago. Friendly, courteous and professional staff. They make you feel as if you are family, few businesses demonstrate such warmth for first-time customers. From my first contact, I knew I had made the right choice. Liberty Mutual is a great judge of character, I have confidence in their partnership with this Service King location. They are the best!
Good job I would recommend you guys to my friends
Please keep up the excellent work.
The service was incredible and I would recommend this repair shop to anyone! Thanks a lot for your help!
Staff were very friendly, and professional. I was very happy to see how my car turned out. Excellent repairs. I really appreciated the text updates on the repairs. Thank You ! I will use Service King again and refer them. One more thing, my car was nice and clean too!
I am so glad to know that one of the best car repair shop is in our community. Yay! To Service
I will be putting,the word out about how great you are.
The whole team over at service king did wonderful job.... David and erica
Great customer service the staff was helpful as well as friendly. ..They kept me updated through messages on the status of my car.I would definitely recommend the service king on 79th Vincennes to my family & friends. Thank you guys for great service. Bryant W
Professional,courtesy,efficient. Job well done
The whole team at Service King was excellent. Talk about the royal treatment! I thought I was a celebrity. Excellent customer service. David Fortier at Service King is just a precious jewel. I would recommend my family, friends, church family and my CTA co-workers to Service King. Thank you Service King. You can send the survey and the answers are going to be all 10's for excellent service.
David at 79th and Vincennes in Chicago was wonderful...
They did a tremendous job with my car!
The service was wonderful and they treated me like family thanksl
They kept me up to date as repairs were being done and were very polite.
Thank you for the good job service King On my car and I will let the world know about service King
Vehicle Make : Volkswagen
Staff was great ????????????
I love the text updates on the status of the repairs. And you guus go above and beyond to make sure your customers are taken care of. I had a problem with my car rental and the young lady in the office made a call and got me into a rental with no problem.
Every member of the staff were courteous and professional. Helpful from start to finish and the work on my vehicle was repaired as promised.
I am completely satisfied with the repair of my car. Erica was especially wonderful. She showed care and compassion, as this company was overloaded with cars before mine. Thanks to everyone there.
I was extremely happy the work that,
Service King did on my car!
Everyone was super nice and professional. I had a good ti.e just waiting for the rental guy to come. All of my questions www answered and the job was finished quickly.
From the first call, the staff are polite and knowledgeable. My car was repaired prior to the date I expected. Once I signed the contractual agreement, I didn't have to do anything. I recommend Service King!
Great customer service and great attitude
Unexpected that you would wash and vacuum the vehicle I have had my car returned from others not as nice not looking to have another mishap but I'll refer you to anyone great service and if I do you are on the top of my list
don't bother calling me. I would never refer you guys to anyone. Your location on 79th & Vincennes Ave failed to tell me about a part that needed to be fixed and let me leave the shop with an unfinished wheel alingment. the manager Antonio and I had a screaming match and he basically told me the person Eric that was assigned to my car no longer works for them and he was suppose to contact me about it. Which he didnt and my car was at the alignemnt shop from thursday til monday. regardless of that, your company didnt mention the part during thr walk throught and let me leave in an unsafe vehicle. and I was also told I couldn't leave my car there for state farms inspectors to invesigate. the manager Antonio basically said it's not his problem.
Everyone I encountered was professional and the work was well done. My car looks great.
The staff was great. Thanks for cleaning our car it smells goood and the repair of front plate. Again thanks. JOB WELL DONE.
Keep people updated when the vehicle is not going to be ready in the projected time frame. I had to keep calling to check up on my truck once it was pass tge 3-4 days I was initially told it would take. I know things happen and has to be pushed back butva phone call would be nice. Other then that great job it looks brand new!
Im still waiting for paru
I am very satisfied with the work and the employees very professional. Thank you for a wonderful service
Car looks great, and as a bonus is clean inside and out
Eric L. handled most of the updates and the delivery of my vehicle. Satisfied with work on my car and the service to me. As I was getting ready to leave Armando noticed that the air in my tires was off, made it right.
Thanks for a good job ???? (all)
Someone from service stole 2 out of my car! H OW PETTY can you get.Maybe someone needs a raise over there.I will never take my car back to them again nor will I give a recommendation!
Could be a more timely in making repairs.. like ordering parts before car comes in
The team was very polite and kept me inform with the progress of my vehicle.
I am very satisfied with the service I received. Everyone was friendly, and I received updates about my vehicle daily. I would use them again and recommend them to others.
I was very pleased with service king.
I was extremely satisfied with the service that received from Mr Eric Lambert and his assistant. The excellent repair of my vehicle was a given, but I was impressed with the professionalism and how courteous Eric and his assistant treated me.If the need for repairs should happen, I know exactly where I will be going. Thanks again!
Eric and his team were very helpful and kept me updated at all time
Simple to the point explanation of service. Polite and patient demeanor of service team. Prompt repair without unnecessary excuses.
Yes I was great friendly kind people
Very professional and friendly staff. Would recommend to family and friends.
I was very satisfied with my repair, they did a very good job. The employees were nice and helpful.
However, i wasnt very pleased that i had to wait over2weeke for an appointment.
The staff was very friendly special usually Eric
My car all will not start now
CAR was left dirty dusty seat belt was not put back in place it's choking me and I have to be inconvenienced to take it back and get it repaired I LIVE IN OAK PARK ILL THAT'S A PREMIUM GAS CAR
Job well done. Would recommend notification of payment policy, before day of car pickup.
They did a great job... Highly recommended!!!
Exceptional service I'd recommend it to all my friends.
The shop quoted a price and timeframe and the work was completed on time and, the crew in the front were very nice and helpful !
Did a very good except that it took a longer repair time than expected.
Great work and awesome customer service
The job was well done. I am completely satisfied.
I will recommend your shop to everyone.
Again Thank You Very Much.
Very polite courtesy concern
My experience was great. Your team is very professional and accommodating. I truly appreciated that my car was so clean both in and out. Thank you for your outstanding service.
I thought it was unprofessional that there wasn't an accurate time frame indicated when I should anticipate my car. Only response I kept receiving was wait for a call. Missed a day of work and was late to work trying to get my vehicle back. The worst experience ever not going to do business with Riverdale Autobody Shope again worst nightmare I've every encountered as far as customer service.
I am really pleased with the repairs on my vehicle. The staff are courteous and very helpful. I would highly recommend them to my friends. My car was really dirty with the tree sap when I drop it off for repairs and when I went to pick up my vehicle it looks like a new .car
The whole team us very professional .Ms Eric very knowledgeable and pleasant . Tony was Great..Didn't miss quote the work and they were done two days early. Ben who I spoke to was also very kind and personable..They did a excellent job and I a very pleased .Tony was
Great job would highly recommend Riverdale body shop to others.
I don't think the work was done correctly. The front end doesn't feel right when I drive.
Everyone from erica to tony to heini were 5 star treatment never dealt with them for a accident. Stop in one day for some minor repair treated like family. Never knew two weeks later my car would be stolen and crashed so first place i thought of was riverdale. I was more than pleased and would recommend them to everyone in a accident for professional work from head to toe riverdale body shop no other shop will ever get my business but them. Thank you my new family
My radio has no power there are paint chips on the vehicle the rear bumper looks like paint was spilled on it the hood has scratches on it and there is a big open space by the tail light assembly. I'm pretty sure water will get into my trunk. I would have never picked up the vehicle with I looking like this.
My passenger door will not lock from the outside and won't open from the inside. My door was completely functional before I sent my car in for repair.
I had the pleasure of Riverdale body shop repairing my car before ,l was pleased then and decided to bring my car back for another repair. Thank you for your service.
I was told my repairs would take a week, then two weeks, it took four weeks. I have damage to my door that wasn't previously there
Tony, Sal and Erica are so kind, so professional and they made it
A pleasure to have your car repaired. They finished the car immediately with no
Hastles, even gave me a ride to my home. Wonderful people who made a bad thing, a wreck tolerable.
Dam good job I was very please
The repair was done in a timely manner& the staff was very professional.
Friendly informed staff, my vehicle was ready ahead of time
Both fast and efficient. I'd definitely come back again and again!
You have repaired my vehicle twice. You all
always do a great job!
A quality job was performed and it was completed within the time frame promised. The overall experience was enhanced by the friendly, curteous, and professional customer service. It was a nice change to find such outstanding service in the heart of city. Thank you for lessening the blow of a bad situation.
My car looks great and I am happy that you did not rush the job. Thanks.
I always get good service at Riverdale
. I come there for all repairs. I would
recommend them highly. As a matter of
fact, I recommended Riverdale today.
great job guys !!
Although my car took longer to repair than anticipated, I was very satisfied with the quality of the work and the personal attention from the staff at Riverdale Body Shop.
I'm very satisfied with the way business was handled. The hours of labor was amazing. I appreciate the fact that the rental was left in a secure location. The rental company was informed that their car was reture in good shape. The convenience of the location of your shop was excellent for me and my family. Your staff is awesome. The waiting area was very pleasant. Thank you for services rendered.
Ms S. Goods
I liked the speedy service. I especially liked the receiving my car back clean.
Everyone was very courteous!