Communication was great! Leasa & Irene made this situation very comforting for me!
They Do A Wonderful Job As Always
Great customer care indeed!
Vehicle Make : Volkswagen
Terrific job done with my vehicle. I appreciated the great customer service provided to me and will recommend your facility to any and everyone. Keep up the great work!!!
I am extremely satisfied with the service I received. Outside of the wonderful work done on my vehicle, the customer support was helpful and steadfast. Thank you.
Everyone was excellent....
Great job to everyone involved. Loved my experience.
Everything handled quickly, professionally and excellent
I would definitely use Carruba again if the need arose
Prompt with appointment assistance.knowledgeable about process pleasant at 7:30 am. Professional in process.communicated with me on progress and completion.Seamless support of vehicle and customer assistance. Would recommend to anyone in need of service. Thank you for a job well done.
Carubba collision is by far the best reiliable, excellent repair shop with genuine customer service. Thank you so much for helping me out with my car. I really do appreciate the awesome service that you all had provided me. #Brandnewcar.
Everyone was very polite and professional and we are happy to have our car serviced with both Geico and Carubba collision!
Irene and Lesa made the whole experience a pleasure. It is rare to walk into a business for the first time yet welcomed like I was a repeat customer.
Very satisfied with your work and the people working for your company, people are very friendly and helpful thank you for your time and work. JLF
The customer service was beyond expectation. Great employees and great coffee
Love the work! Looks like a new car
We are happy with the work carruba did on are,SUV Thank you verymuch
Very pleased with their jobs and excellent customer service thxalot again
My experience was very pleasant and everyone was very caring and great to work with
I felt like I was thoroughly informed about my car and the status of the repairs.
Irene and Lisa were great and helpful.
Good work on the car.
Excellent service by all especially from Customer Rep.
Irene Kritikos,and excellent car detailing by Car Detailer
Thank You very much!
FRIENDLY STAFF ST THE COUNTER!
The Ladies at the front desk were great, welcoming and friendly! My car looked better coming out than when it went in! Thanks again!
The damage was fixed and the inside and outside was cleaned immaculately. The staff was helpful and professional and career about the final result of the vehicle.
nice to have good CUSTOMER service and not talk with a phone.thanks
Vehicle Make : Volkswagen
The staff, service, communication and timeliness was perfect at Carubba on Hertel.
It looks great! Everything was done in a timely manner. Thank you
The service was professional, timely, and courteous. Very satisfied.
Beautiful Job Carruba Family.Very
Satified.Thankyou for all your help and
The Girls at the front desk.Will
Totally recommend Your company.
Very pleased with work; staff very professional! My car was ready way ahead of schedule which really helped me out as I had hurt my back & my Rogue lumbar seats really make a difference. Thank you for all around great service!
Sincerely, Pattie Maher
Great care to my car. Kept me updated regularly with texts, which was my method of choice. Also respected my need to have car ready earlier than originally planned. Excellent communication!
Another great experience. I called Lisa and asked her what they could do for me about a drivers side rear taillight, that i had broken. Once again, fast, efficient and professional as always. Great job to all at Carubba Collision, Hertel ave location, and thank you!
Employees were very polite
We have a collision guy in the family that we have used in the past. Due to illness he couldn't do
the work on my car. I chose Carubba because I heard nothing but great things and the fact that you support the Sabres, Bills, and Bandits helped too. As far as my accident goes, I learned that it might not be best to always go with family. In fact from the very second I brought my car in, your people treated me better than family. Everything from Ireane helping me file my claim and keeping me informed all the way through my repair, the gentleman who temporarily **** the front clip so that I could drive my car a day before dropping it off for repair. The Geico claims guy and enterprise rental guy were top notch. Lesa and Ireane at the front desk went above and beyond making a terrible situation a very pleasant experience. In fact they treated me like family, maybe even better than family. Most importantly I couldn't be happier with the work! From the collision work to the final detail at the end my baby was returned better than new. I'm one of those guys who babies their car. It's more than just a car to me and your crew understood that. I could go on and on with how pleased I am with Carubba collision. In fact if the collision shop in my family gets back up and running, I'm Most certain that I will still bring any and all work back to Carubba Collision. I give your entire staff at the Hertel ave (Geico express) a rating of A. Thank You and be certain to thank them for me, they were outstanding! I will also be certain to recommend Carubba Collision to anyone I know that needs work done on their vehicles.
The entire staff was helpful and my car looks great! Repairs took less time than expected.
The updates were appreciated. I was inform every step of the way. The paint job was beautiful. Everybody was welcoming and friendly even. Thank you carrubat
The customer service was amazing. The people that took care of us where great. Irene with Carubba Kristen at Enterprise and Peter with Geico where
awesome.Overall wonderful experience.Thank You!
The staff was very friendly and thorough.
Irene kritkos was super helpful and kept me inform throughout the whole process
Great service! Fast and friendly. They took good care of me and my car.
Super convenient and speedy they also did a great a job with my car it looks brand new the inside even looks and smells new I'm very happy
Vehicle Make : Volkswagen
They kept me informed all the time on the status of the repair.
It was actually a good experience. They provided me a loaner and sent me messages about updates. 10/10
Vehicle Make : Land Rover
Very efficient and well mannered personnel. Extremely courteous and customer focused. Appearance very professional. Kept me updated and remained very professional. Irene, the representative, and my contact, was a great representative for Carruba. Would recommend your service to anyone. Very pleased.
Very friendly staff and fast efficient service.
Everyone was very friendly. It seemed like it was going to take awhile to be fixed but was done early so I was happy with that
I have nothing but good things to say about Carubba and Irene Kritikos in particular. She was warm and friendly while still being the consummate professional. She really went the extra mile for me and I felt like she really cared about me and my vehicle. She is a great employee and you are lucky to have her.
Great job and great timing . The staff was over the top.
Lisa and the whole team at the Hertel Avenue location did excellent work. My car looks better than ever and they got it back to me a whole day earlier than expected. Thank you all.
Great work!! I would recommend Carubba Collision to anyone for future repair work!
Thank you for a job well done! You were all very professional and I received my car earlier than expected!
Service was excellent. Lesa and everyone I had contact with were excellent
I have never been in an accident before and I had no idea what to expect. I was so impressed with the service and how quickly everything went. The daily updates were an added bonus and helped to ease the anxiety of the whole thing!! I would highly recommend carubba to anyone.
They did a wonderful job and I was really happy when I got in it and it was cleaned and vacuumed. It truly made my day. The front office team was great they helped me when I called and were very fast and efficient
I felt that my vehicle was in competant hands the entire time. Everyone that I dealt with was also kind and unhurried. Thank you.
The repair was done effectively and efficiently within 4 business days at a reasonable cost. In addition, the customer service and the continuous updates I received made my experience exceptional.
Lisa and the Carruba team were great - 10/10
Great day by day communication, awesome customer service experience, super quick and vehicle looks better than ever.
Poor poor service , it wasn't detailed properly, not even cleaned inside , parts are loose on door , damage my interior
I would whole heartedly recommend carubba they're staff is professional and friendly my car looks like new
I was very pleased with all the calls and text messages about how my repairs were going. Irene was so so very helpful and she always treated me with a smile. And Pete Aronica from Geico was also helpful. A great job by everyone who also help out in my repairs. Thank you
Great job thank you truck looks new again
Looks better than it did when i got it 5 years ago
It was very nice to get updates throughout the repair. It was great that you finished two days early.
Very courteous and through.
Employees were great. Would have liked to receive an update (early) on Monday 9/19 since my car was still not ready. I appreciate the detailing that was done. The car looks great.
Every one was courteous and professional and made a unfortunate experience easier to deal with and my car looks like it never had a accident,I would recommend carubba Collision to every one I know
Everything was great, and the service was fast and professional.
The whole team were great but Irene my auto representative was amazing...she worked hard to make sure my car and i were well taken care of!
Carubba's service was prompt, friendly and very efficient. My only disappointment was with the lack of cleanliness of the interior in the rental vehicle from Enterprise.
The job itself and the efficiency of administration.
Also the kind and cheerful welcome.
Everything was satisfying with my experience.
The staff were very friendly and helpful!
I found the customer service at Carubba to be exemplary! Having my car repaired was totally seamless to me! The staff was caring and friendly and the whole process was very smooth from getting the estimate to driving away in a rental car! Your customer service made what could have been a headache into a great experience! Loved receiving the text messages! Thank you Carubba!
Very happy and the employees were so friendly and helpful. Would highly recommend.
Great service from beginning to end, including getting my car back a day early! Nice job! Thanks.
My car was clean. Everyone I worked with was kind and personable. They really made everything easy and quick.
Great job, everything was easy, stress free and communication was good. Thank you for a job well done.
They were very communicative and helpful.
Lisa and Irene really took good care of me from start to finish. It was rough at times because I just wanted my car back. They kept in contact through out the entire process making me feel at ease, because my car was in good hands. I really appreciate the amazing Customer service they both provided me. It was a long process but with those two team members, it really was bad at all. Thank you ladies all is appreciated!
The vehicle looks good. Thank you for your help.
Everyone was friendly and helpful.
Lisa was excellent, providing constant updates and shepherding through the repair process!
The total repair and paint job were done very professionally and I was exceptionally pleased with the car wash
Not only was the service fast, they detailed the inside on my car as well! Made my day! Thank you!
From the time I got there on 7/12/16, Lesa was just fantastic. I had email updates and several phone updates so I had an idea when my car would be ready. It was a great experience during a difficult time. I couldn't be happier with the job that was done and super thrilled that the car was detailed. I want to thank everyone at Carubba from Lesa to all of the people that worked on the car for the great care and beautiful job. Well done by all and I will be sure to recommend you.
They made the process so simple and easy. Every one from the manager Bill Sherwood to the girl behind the desk Lesa were so friendly and helpful. I will always give you guys my business. Thank you!!
Rob was very helpful, kind, and respectful. The team was very accommodating to my needs
It was repaired in a timely manner which i was very satisfied with the work being done.
I will never deal with yall again
Lesa Elvers is an awesome customer service rep, very accommodating and pleasant. The day I picked my car up, i think I arrived approx 3 minutes to closing time and she waited to make sure I was satisfied with the work, and didn't make me feel rushed in the least. I also appreciated being kept informed of progress, and my car looks great again.
The service I received was exceptional!! I would highly recommend your services to others!! Thank you for making my experience so wonderful!! P.S. you have an awesome staff!!
Vehicle Make : Volkswagen
Staff pleasant and understanding. The repairs to the bumper of my 2015 Jetta are as of there were no repairs ever done. For any future body work Carrubba Collision will be my first choice.
Sh.Dvs Buffalo, NY
Everyone there was very friendly. I was updated throughout the time my car was there.
Service was the best! I loved my experience. Communication was great and the repairs are flawless!
Everyone was nice and Ifelt very important.
Everything is handled professionally and I thank the staff.
Friendly people, great service. Irene was a fantastic first impression. I had no intention of leaving the car at Carubba but she was excellent. In and out in 20 minutes. Rob was efficient. Enterprise was great and very efficient. But two different employees. From Enterprise called me "my dear". They should not do that. I'm sure they would not be that intimate with a man. Small matter but important. Overall an excellent experience
The front desk ladies, both when I dropped off and picked up, are the epitome of customer service. It's a never a good feeling having to drop your car off for repairs, but after talking to them, even for the very minutes that it was, made the experience a little better. They're keepers. (I can't remember their names, but I'm just bad with names in general)
Very attentive, love the text updates, very convenient . Irene was great.
The process was easy and I appreciated evwryone's help. I would go back if I ever need to.
Everyone was friendly, courteous, professional and kept me well informed. I would recommend them to all my friends and relatives.
The ladies were great and kept me posted about my car
Everyone I met on your fine staff, also the Geico rep. were professionals in their field. Their pleasant and knowledgeable answers left us with the feeling the vehicle was in good hands.
The repairs & paint were flawless - great job from the folks in the shop, also the detailing.
Thank you all for a job done well!
A job well done in a timely manner
Fast and looks great . Appreciate that they washed the car too.
Everyone was very polite. The status of the job was communicated well. A special thanks to the detail person who did a great job.
Keep up the good work. Great job done by all.
The staff was great. They made a stressful experience into a smooth repair situation. I have went to other places . But now i will stay aboard with Carubba. Thank your professional staff from the front desk to the repair people for being so great. Ronald Z
Well u guys took care of my truck again and preciate it that you guys took care of it like it was your own vehicle thank you very much
They did a great job with keeping me updated on the status of me vehicle.
Great updates and vey friendly. Very convenient having an insurance, car rental, and body shop all in one.
The car looks great and I appreciate the updates as the repairs were happening
They did an excellent repair. It took awhile but I understood since it was a lonif repairs.
The staff was friendly and efficient and my car looks great! Would definitely recommend this location for service!
The staff at Carubba were very professional and super friendly. I was kept up to date on the progress of my car via text and phone. I was so impressed with them. I will definetly be giving people that need work done Carubba's number. My car turned out fantastic!!!! Kudos to the collision professional's employed there!!! My experience as a whole was an A....... Thank you so much for your personable, friendly and educated staff!!!!!
Excellent customer service
I love the outcome of my vehicle. From beginning to end was a very pleasant experience. The staff was very nice and professional. I would highly recommend anyone who needs work to come to Carubba. Thank you so much.
Hands down very good experience
I love loved the text updates. Everyone was very nice and extremely professional. I love that my car was cleaned inside and iutside. I would definitely recommend Carrubba to any of my friends that need collision work. I also spoke about my experience on fb.
I was very satisfied with the service overall. I was fully prepared to take my car to a detail shop for them to clean the inside of my car, from all the winter dirt and gran children mess, so imagine my surprise to find my vehicle washed and vacuumed. It was a pleasant experience indeed. Thank you for your stellar customer service.
ALL I CAN IS IT WAS A JOB WELL DONE. MY CAR LOOK SHOW ROOM READY ON THE OUTSIDE BUT THE INSIDE I HAD A LOT OF DUST AND SHOE PRINTS, AND NO ONE IS EVER IN MY BACKSEAT. ALSO, I WELL BE RETURNING BECAUSE MY SPEAKER WAS A LITTLE LOSE. TIME WISE AND ALL WAS REALLY GOOD AND I WOULD NEVER RUSH SOMEONE WHEN THEY ARE TRYING TO DO THERE BEST. THANK YOU! Debra A. Hicks
Service was excellent. Staff was extremely friendly and helpful and made the experience seem easy and stress free.
The service was amazing, probably the best customer service I have ever had. Great staff!
Very good customer service,an very timely information.i was also suprised that my car was returned detailed inside.
Did an awesome job and I love how I got daily phone calls and emails about the progress of my jeep will come back for more repairs
Vehicle Make : Mini Cooper
Great job on the bumper, and the outside AND the inside of my car were washed, detailed, and like new. Such a nice extra mile that you went, and it did not go unnoticed!
Everyone was extremely helpful. It made our experience so easy. We will certainly recommend carubbas to anyone looking for collision work. Thank you for your great service.
Everyone did an incredible, thorough job.. Thank you for making my traumatic experience peaceful and efficient...
I am completely satisfied with the work that was done.
So far the work has been exceptionally great.lisa has been excellent in providing great customer service. She's always friendly and goes over and beyond to ensure customer satisfaction.
There was great customer service as well as outstanding workmanship.
The entire process, from my first impression to picking up my repaired vehicle, was the BEST customer service I have EVER received involving my car. The service was friendly & prompt; the technicians were confident and precise with their estimate and I received my repaired vehicle with a detailed interior cleaning! The entire experience is one I will continue to rave about with family and friends. Keep up the excellent work. Too bad I will have to smash up my car in order to get fantastic service these days!! :-)
Vehicle Make : Volkswagen
The new grill is loose
I think you are a very professional team. Your customer service was outstanding. My car is beautiful, you could never tell I was in an accident. Thank you very very much. I will recommend your services to everyone I know that needs car repair.
Lisa displayed excellent customer service. She exceeded my expectations. Very helpful and willing to answer any of my concerns
Excellent service - professional and very prompt in completing repairs
Update were at regular intervals and work was well done
It was the worst experience I ever had the lady at the desk was very rude and unprofessional !
Very friendly staff and they kept me informed via email or phone about what was happening with my car. Very impressed and would definitely recommend this place.
Just keep up the good work thanks!
I was treated great by all the employees especially **** Lorenz. I was updated every step of the way. I would definitely recommend Carruba Collision to my friends and relatives.
Excellent service all the way around.!!!!!!!!!
My head light wasn't plugged back in
You finished the repairs earlier than originally expected and we greatly appreciated that. We were leaving for vacation and that helped our schedule to have it back early. Thank you!
Good practice to unite under one roof collision, rental/loaner, and insurance. Carruba staff friendly and helpful.
All the work was professionally done and I appreciate cleaning up my mates inside the truck .and a clearcoat polish they put on the truck made it look like new ,thanks for paying attention to detail.
You were AwesomeI really appreciate the work you did to my vehicle you kept in touch with me about the progress and I liked it thank you treated my vehicle like it was my child thank you very much hope I don't need no more accident but if I do I will call you guys thanks again Smile
They were extremely nice and were great at keeping me updated with the process of fixing my car. I appreciated how quickly they worked and the fact that I was never there for more than a half hour.
Great job, my car looked awesome and thanks for the detailing inside and out.
Vehicle Make : Volkswagen
great job, everyone very helpful. very clean when i got my car back. every step explained.
Fast, easy, and friendly service. Very easy to use!
Perfect inside and out! Thank you!
Vehicle Make : Volkswagen
It couldn't have been easier. From the moment I walked in the door to the sound of a friendly welcoming voice: the claims agent was there, the rental was ready, I was told what the work would entail and walked out the door. Communication came as a steady stream of texts keeping me appraised of progress. Work was done when promised and the car looked perfect again. I will be recommending Carruba to anyone looking for quality repair work. Thanks for taking such good care of my car!!
Thank you for some free coffee while I had to wait. Also, thank you for allowing me to come look in my vehicle while I was at your facility. Finally, I appreciate you cleaning my car on the outside; but you probably had to do that anyways.
Very good work fast and professional
The people were great. I think the repairs took too long for the damage. My battery died while in your care, possibly from sitting for four weeks. I realize that can happen, but it really stinks to get my car back and to have to go fix something right away. It wasn't caused by the accident, but it not working right now is because of the accident.
Completely satisfied with the compete and professional services received by your staff. Thank you!!!
Great customer service & car looks awesome. Thank you
Part of my repair included a new fog lamp cover replacement. A piece of the fog lamp cover is missing.