Vehicle Make : Volkswagen
Very friendly service
Good communication. Truck was ready a day early. Went above and beyond.
Need to make sure when you specify a completion date that you meet the date so people can arrange pickup. We were given two or three dates as to when it would be complete.
When I got home I noticed some spray from the painting where there should be none,the back of the drivers seat is loose and should not be,I was told the interior was detailed but there is coke on the passenger door and dust in the interior of the truck, also there is a strip on the outside of the cab drivers side top that is loose there are a few more issues. I'm certain that the problems will be fixed however and the work that has been done is more than satisfactory and the concerns I've had were taken care of the people are absolutely fantastic. If I had another need for this type of work I would use Service King again and would definitely recommend them.
Not only did they fix the repair, when I got my car, they had cleaned it up. Thank you for your service. I am well pleased.They were very quick to get my car done. Thank you so much.
Everyone was very helpful and attentive to all our needs.We describe our car now as looking super.We are very pleased with our experience at Service King and will use them again if we have a need.
Kevin (& everybody else) was great. I admit I was a little **** about using Service King when I found out it was no longer owned by Dave Clark but you all provided the quality service that I had come to know from Dave. You guys were wonderful! Thank you!
Excellent customer service. Loved the daily text messages for progress updates. They did an AMAZING job, even came in under the original estimate. Woohoo! Would recommend to all my griends.
Great job done and excellent service!
I was exceedingly satisfied. They made a difficult situation as painless as possible. They even washed and vacuumed my truck out. Talk about going the extra mile! Will definitely be back if need be!
Very polite representatives. Kept me posted through the entire process. Very satisfied.
When calling into a call center, thinking I would be talking to local center, it was a mess. My work history is in Customer Service and Call Centers and it was not helpful, not able to see what information I had already given to Service King and had NO regard for my time or what information I was giving them.
Local office personnel were kind, proficient, respectful of my time and schedule PLUS the work done on my car is what I expected.
Friendly, responsive, communicative --
My truck looks great!!!!
The first time I tried this anonymous address the internet did not recognize your site as active so I called your repair center and learned they could not send a snail mail survey because they don't know who you are and how to contact you ? ? ? ?
Great job. Very friendly staff. Will bring my business back.
Repairs were completed ahead of schedule. Amazing customer service at this location. Provided consistent updates, arranged rental car for us. Completely satisfied with our experience!
There is one trim piece missing. I picked up so late that I couldn't notify Kevin before I left.
Kevin was very good. He went far beyond his call of duty.
He was very kind to two old and handicapped customer.
Everything was seamless. I simply dropped the car off, had the rental waiting for me and was updated every few days about the repairs. When it was finished I simply dropped the rental off there and my vehicle was ready and clean. I would highly recommend.
Vehicle Make : Volkswagen
Awesome customer service!!
Logan was an excellent person to work with and I would definitely recommend service king to anyone thank you Logan for listening to me
The staff at Service King Maryville are professional and committed to getting it right.
Very well satified with the repair on my nissan juke.
Way to go above and beyond! I was thoroughly impressed!
Logan was fantastic. Car was made new, cleaned up and the whole process from service king was painless.
I am very pleased with the service from service king. It took less than expected and you guys kept me informed all the time. Thank you for the great work.
All of the staff that I dealt with were more than helpful. Logan Love & the front desk receptionist were extremely kind, warm and welcoming. They answered all of my questions with a smile on their faces. My car came out great too. I went to them because it was one of the closest auto collision repair shops to me that is contracted with Nationwide, but I would go to them again for any auto collision repairs in the future. (Hopefully none lol)
I am completely satisfied by what I can see as excellent service and, a nice job done. My car looks great and they even replaced my Gator hitch cover! I am so happy to have my car back. Really impressed they washed it too! Thank you so very much!
The staff is very friendly and helpful. Waiting room is comfortable and has a warm feel
On time and professionally repaired
I can compliment this location for several reasons. They were so helpful, efficient and professional. My vehicle was finished ahead of schedule. It looks brand new again and they cleaned it inside and out. They made an extremely frustrating situation much more tolerable.
Excellent work and excellent service! Totally professional and pleasant.
Great job and excellent service like family
Big thanks to Logan Love. He definitely made a bad experience much better! He went above and beyond for us!
Vehicle Make : Volkswagen
Excellent service, quality work, and friendly, helpful staff. I am completely satisfied, and I will wholeheartedly recommend ServiceKing. I know it sounds like I was paid to say thisl; but, I promise it's genuinely the way I feel about the care I received. And, I hardly ever take the time to write about my service experiences. Thank you, ServiceKing of Maryville. Y'all ROCK! The "Love Bug" Lady :-)
Great job on get the job done well and in a good time.
I am very satisfied and will refer your buisness to friends and family
I loved being informed daily about the progress of my vehicle repair and my car was finished days before promised which was excellent. My car looks perfect and I'm extremely pleased. Picking up and dropping off my rental was a breeze and the folks at service king made everything seamless and easy. Shout out to Tim at Service King Maryville. He is awesome! Thank you all very much!
It was done super fast. Looks amazing! Thank you so much
I was impressed with the friendliness, quality of work and ongoing communication.
The entire process was very efficient. We had calls and text messages
Explaining the stage that my car was in for car repair. My car looks new inside and out. Thank you Service King.
Couple of ripples on left panel. Will see if it looks better. After some time. Panel is not metal.
Well done! Thank you for your good work and courtesy. All much appreciated.
It was really nice to be kept in the loop about how the service was progressing on my vehicle. I will definitely recommend this business to others.
Logan was great to work with! Very professional. Work was done quickly and we were updated daily with progress via text.
You Guys are simply the best and thank you for giving outstanding customer service
Repair completed on time and looked better than I could have imagined. They went above and beyond for me. Kept me in the loop every step of the way. Will use them again if ever in need.
Thanks so much for your service!
Car was finished a day before promised. Looks great
Wonderful job will be back for any future repairs!
Great service! I was pleased beyond expectations and happily surprised the truck had been cleaned inside! That was an appreciated bonus as a mother of a baseball player who likes to get dirty! My contact person was Logan.
We liked the text updates on the progress of our truck's repair????
Great job on time quality work !!
Vehicle Make : Mitsubishi
Very friendly people; kept me informed almost daily with texts; super quick job????
Very friendly and quality service! I'd recommend Service King !
Very happy with Logan. He was patient and answered all our questions. We were kept apprised of our car's status and got it back as told. Will recommend to others and give our business.
Vehicle Make : Volkswagen
Just took longer than anticipated by about five days.job was outstanding thank you.
Very good about keeping me updated. Also, it was good having the rental car there and returning it there and avoiding all that inconvenience. They took care of everything which was a big help.
They did a tremendous job! So happy with the work. They went above and beyond. Check out everything and found damage that was missed by the insurance adjuster. Kept me posted throughout the whole process. Tim was very professional in information he gave and was proud of the quality of work his team did. Will recommend Service King of Maryville to anyone.
Love the people, and the work they do! My car has never looked so good.
Vehicle Make : Volkswagen
Everyone done an awesome job. Thanks again, the car looks great
Impressed with service and the text on where it was in the schedule Thx
Greatly done and appreciated.
Logan was very pleased to deal with and kept me updated throughout the coarse of my repairs. The blending job and body work were done perfectly and you can't even tell it had been in an accident. Good job Service King! I will recommend in the future.
So happy thank you so much!
David and all his workers did a great job...If ever needed again I will take any of my vehicle to them and I tell everyone about them...
I was told it would take 5 days to repair my car. After 7 days I received a call telling me it would be 2 more days. 3 days later I got another call telling me the car just had to be painted and would be ready the next day. I finally got my car back after 17 days. The work that was done does seem to be very good and I am pleased with that but I was lied to about the progress multiple times and honestly I would definitely never use that shop again nor would I ever recommend them to anyone else. The (I'm assuming) manager was very apologetic but that doesn't make up for the lies or the ridiculous amount of time that it took to repair the minor damage to my car.
this is the 2nd time we have been serviced by this company and were completely satisfied with both their performance and their people!
Awesome job. I'm thrilled my car is fixed and it looks great. Logan has great customer service skills.
This was by far better than I expected..... This place made it easy taking my car to be repaired. I was super impressed with the customer service as well as the super clean shop....Much better than any dealership I had ever take my car toMuch in the past.....I am not the type to be over gushing but this place deserves an outstanding review....
Thanks for keeping me informed along the way. I appreciate the communication. Logan and Tim and crew are appreciated for their attention to detail.
Communication was great. My car looked great and very clean. I loved the trxts
Going to have to take the vehicle back
It is still pulling to the right when you are driving and it is making a weird noise from the back left. Also the inside was still nasty and was under the impression it would be completely detailed when I got the vehicle back.
I am going to have to return the car. It is not drivable currently
Didn't fix everything. Text alerts are a joke
Text messages very effective.
Was a bit upset repair took so long
I liked the text updates. And the folks were nice to deal with. It was a pleasant experience.
Great place for auto body repairs!!! I wouldn't and haven't used anybody else. Love, love love the staff!!!!
Mike and his staff were very professional and knowledgable regarding the service of my Volvo
Logan is a very professional courteous young man and very informative ! Great experience for a not so great mishap
Great customer service. Mike called and kept us up to date. Was nice knowing where we stood and not having to call for an update all the time.
Service was speedy and efficient. My car was done ahead if time.. All service king employees were very friendly and helpful. Logan Love was knowledgeable and made the experience comfortable. Thank you!
I am very satisfied with the service that was rendered.You all did an awesome job with getting my Nissan back to its original condition.Thanks so very much!Be blessed...
Great work. Great people.
Y'all did a fantastic job,I was very pleased. Thank you again for taking such good care of my baby.
Logan Love took excellent care of me. Thanks
Excellent service, quality work, and superb customer service. Will highly recommend!