My car won't start. Electronic components flipping out.
Vehicle Make : Volkswagen
Pete was amazing - great setvice and communication as well as being a nice guy! Car looks wonderful . Thank you!
I was treated with respect and patience by all employees, no matter how silly my questions. The repair was well executed and I have no complaints.
Personnel is very friendly and helpful. It's clear they value their customers. I will definitely use Caliber Collision & recommend to others.
Excellent job and service.
Completely satisfied! What more can be said.
Our car looks fantastic!! Thank you for not only a great job but also exceptional customer service!! We also appreciated all of the updates during the time you had our our car in for repairs. Thanks again!!
Everyone was very friendly and professional. I won't hesitate to come to them again. I also appreciated the updates letting me know the status of my car's repair.
Thank You again for everthing!! You all did a great job!! The work and the customer service!!
Thanks so much, you guys are great.
From the front desk to Brett, I was very well taken care of. The rental car service was also a big help. Thanks
Excellent service and car repair. Very pleased
Was seamless & efficient. Great customer service. Was a pleasure doing business with you.
I appreciated the professionalism that was extended and getting regular emails updating the status of the repair work.
Everyone we met with was very nice and very helpful:)
Excellent repair on my daughters bumper and excellent service . . . Thank you all!
Pete has helped me one more time to put a smile on my face after an accident. ..he and Caliper are AWESOME .....
Vehicle Make : Volkswagen
Great staff. Very friendly all around. Quality of the repair is great. Only glitch was a mixup on the rental car that caused a fair amount of inconvenience. There was no reservation made so there was no car available that would meet my needs. Had to rent a truck at an additional out of pocket cost.
I appreciated the updates regarding the repair. The estimated time of the repair was on target and both Katie and Jeanette were very professional. Hopefully I won't have to use your services again, but if I do, Caliber Collision is the only place I'd go. Thank you!
Pete Perez is an amazing asset to your organization. He is knowledgeable, kind and made me feel at ease. Thanks so much!
i have a question about a sound that seems to be coming from the front wheels when i brake.
My other feedback is that every time I came to the business it took a long, long time for me to get what I came for. I was there four times, including drop-off and pick-up. I typically waited at least half an hour or more. Many times, a person who was helping me asked me to wait while they "went back there". I got the impression it was like an endless maze or an international airport once a person exited the front office. The personnel at the front desk, although professional and polite in demeanor, do not seem to be well connected to the rest of the business. I wonder if there is an improvement in communication that could be made between various areas of the business? In general, the work was good, and the communication/organization needs improvement.
You did what you said you would do and on time.
Surprised and disappointed that your office removed things from the trunk but. NEver returned them to the trunk. I found them all piled in the back seat.
Your company and everyone there worked hard to make this unfortunate experience painless. Regular updates went a long way.
Great work and a wonderfully efficient staff! Thank you!
My thanks to Jadette, the repair estimator for following through with prompt action. The staff at the Grass Valley branch were very friendly, helpful and extremely polite. I did not have chance to meet with the repair personnel, but I would like them to know how pleased I am with the repair work and paint work. My car looks like new. Thank you also for cleaning the interior as well as the exterior of my vehicle. I would certainly recommend Caliber Collision to anyone who has need of the services. Thank you all so much.
Merry Christmas to you all and a Happy New Year. :-)
Excellent costumer service! And the vehicle looks and feels exactly like it did before the accident. Thanks all around to everyone who helped white my truck.
Completely painless. Everyone was professional, competent and friendly. I have not one complaint.
Wonderful service from start to finish. Thank you.
Staff was courteous, accommodating, friendly and went out of their way to assist us and to troubleshoot problems related to the damage to our car.
The quality of the repair is excellent!
I will not hesitate to come to Caliber again if necessary and will recommend them to others.
Thank you for making a stressful time as smooth and trouble free as possible.
Excellent work and excellent service.
Everyone was helpful and friendly. And I was happy to get my car back like new, and clean - inside and out.
Thank you all so much.
Vehicle Make : Volkswagen
you made the process so easy
Jadette was very helpful and customer service oriented. I did have 1 issue regarding not being notified that my car was not ready when I cut a Meeting shiort to make it there in time to pick up the car. Other than that was overall experience was excellent
I am always well taken care of and feel cared for by the incredibly professional, caring, and hard working team at your Grass Valley location.
Brett and the team are awesome!!!
Wonderful job and service above and beyond on what the situations were and very considerate on my wishes thank you for all you did jadette!
Awesome job! But off the record they forgot to
Reattach our rear view mirror which we requested
over the phone and no notes were taken
It took 2 days longer than their estimate. I did, really appreciate the updates.
Pete, you're a pleasure to work with in addition to everyone in the office.
The tire pressure sensor that was replaced stopped working on my trip home! The other 3 sensors where not working when I picked up the car,
I wish I can remember the names of everyone I dealt with because they were all very professional and did a great job. Hillary who was the main contact was great.
I had another small spot that needed a little TLC to remove a little spot of white paint and one of your technitions ran right out and buffed it away in a few seconds.
I will definately recommend you to any of my friends who might need your services.
Call me a very satisfied customer.
Amazing job! Everyone is so curious and helpful. My car was even clean when I picked it up! Now that's service!!! God bless you all! ????????????
Caliber was great and the claim and repair process was painless - excellent job!!
Great customer service and attention to detail
The staff was great! Very friendly and understanding about the time it took to get approval to continue the repairs due to unforeseen repairs that needed to be done. I would definitely recommend Caliber Collision????
The front area staff were very friendly and efficient. I was completely satisfied with my experience at Caliber Collision I particularly liked the daily updates on my car repair.
Thank you for taking care of my car- and for even cleaning it! I really appreciate all the work you put into it. And it came back amazing.
great work and service! thank you
The experince was verygood and I would recommend to all in need of any body work repair.
Vehicle Make : Volkswagen
I loved the service, people and the service we received. It made everything so easy and pleasant during an unpleasant time with having damage to my car. Such a great place to have work done! I would highly recommend this place and will!
It was made really easy, the team kept me updated on progress and there weren't any delays
It was helpful to get the updates on the progress. In my case, you were done ahead of schedule which was great.
Great work, you are the body shop we will use whenever the need arises..
Staff on all levels were friendly, accommodating, and professional. Very Happy with my experience.
The time & attention given to me & to my truck was fantastic! Thank You.
From start to finish a great experence.
Excellent customer service
The work on the passenger side was exce
llent. As good as new. I would recommend Caliber Collision.
Brett, and all the staff, were simply great! Some of the best customer service anywhere. Too bad Enterprise car rental was such a crappy experience.
They did a beautiful job. The damage is now imperceptible. Their performance was well beyond my expectations.
Very pleased with everyone and the workmanship at Caliber . Thank you and great job ??????
Customer service was excellent. Did however notice a small scratch on rear bumper after I got home. Tried calling the office to leave a msg re: this but no answer phone. Will call on Monday. Thank you.
Wonderful! Very accommodating and fast!
Everyone was very friendly and helpful.
You're place is great!! This is the second time for my truck to be repaired at your place. Last time was perfect and that's why I returned. It was perfect again. You topped it off by picking me up at my home to retrieve my truck. That's a first for me anywhere. Thanks!
My repair was flawless and customer service is beyond excellent
I have had the need to use them twice in the past six months although going to the collision place is like going to ER they made it an awesome experience the entire crew is welcoming and fun. The promised me to say hi at the coffee lace vs having to return to vehicular ER. Thank you ever so much Jody
Thank you for the great job you did on my 2010 BMW. It looks beautiful. Brett and Ashley were wonderful at staying in touch and keeping me informed of the status of my repairs. They were both awesome!!!
Staff is professional and knowledge le, polite and fun. Work was very well done.
There was some things in my trunk when my car was returned that were not mine, dog bed, water bottle, etc
Unfortunately, we have just recently used Caliber Collision twice in 1 month! The first was following a side scrape of a tree vs car, a minor problem, yet they quickly had my car back.
Following the return of my car, just about 2 weeks, I was rear ended on the freeway. This was major damage. The car was towed in and once again I had exemplary service! Brett, I'm not sure of his title, had a full caseload already, and I was going to be going through another manager. Brett, though, due to our previous dealings, accepted my case.
He and Ashley were absolutely wonderful to deal with! An uninsured motorist had hit me, so this could have been a very stressful time, but they are so wonderful that I was relieved.
Brett, Ashley and Mike, in the garage, are all so knowledgeable and competent that I have complete faith in your company. I hope to never again need the services of a Collision Company, but have already referred someone!
Thank you so very much!! Liz Jurado
Your customer service is superior and workmanship excellent. Thanks
Thank you Grass Valley Caliber for your Great work.
Grass Valley shop does great work!
Vehicle Make : Volkswagen
Everything was explained clearly.
Outstanding people and service.
Thank you for the great service and the ride to & from my office. Definitely took away some stress!
Excellent communication from the shop about updates to my car. Friendly and helpful staff. Thank you for a job well done!
Excellent in every way. From the front office staff to the photo taker to the rental car to the efficiency to the communication. Great!
I am furious with the way they operate.
It was much much better when privately owned. I miss chrsi and how they operated.
I'm also going on yelp.
The repair was good.
The way the claim was handled was unacceptable.
They should have and most definitely ciuld have acknowledged the 100 deductible fee.
They forced us to pay it in lieu of letting our insurance finish the claim which we all knew we werent liable for.
Very, very rude. Not reasonable.
We've gone to chris's in the past, but hope not to have to deal with them again.
100. Would not have hurt them vrs.CUSTOMER SERVICE AND DISPUTED INS.in question.
Unfortunately it is one of stste farms preferred service centers.
I plan on letting them know and yelp.
Vry very disappointed, mad and upset.
all Good !! AAA !!!! Thanks
I was not happy to see my convertible mustang sitting in the rain when I showed up to pay for my repairs. Also my window speaker was broke and came off when I checked it to see if it was secure. On the way home I hear a rattle coming from outside my car. My side scoop was not secured properly and slapping my quarter panel. Not happy at all with this repair. My car is my baby and I was hoping caliber would treat it the same as I do
My only concern was the smell of my vehicle. It was deodorized with an odor that reminds me of a gas station rest room. I do not like deodorizers and I consider them dangerous to inhale. They are OVCs (organic volatile compounds) and should not be inhaled as they have not been determined to be safe. I specifically asked that my vehicle would not be deodorized. I experienced the same thing recently at Caliber Collision in Lincoln so specifically asked that my car not be deodorized and was assured that it wouldn't be. Now I need to know where it is so hopefully I can get rid of it.
Great team, friendly, communicative staff. I was kept up-to-date on what was going on and what to expect. Car was delivered in excellent shape. Thank you!
Very happy with the repair work and customer service was great
Work quality is flawless. The staff was enthusiastic, professional and great to work with. The costs were clearly explained and detailed and the repair was seamlessly coordinated with the insurance company and the rental car office... located in the same building.
I am extremely pleased with the service I received at Caliber - Grass Valley, California.
Everyone I interacted with there treated me with courtesy and consideration throughout the entire process.
The did an excellent job fixing my car - and what's more - they got me back on the road very quickly - much quicker than I was anticipating.
I would definitely recommend their service to anyone in the area looking to have body work/painting done on their vehicle.
Everything was great, Jill Casal was wonderful, her attention to detail and knowledge of the business was on point and her overall interaction with me as a customer made me feel right at home. I will never go to another body shop again, this is now my go too. Thanks for everything.
Thank you so much! It has truly been a please to work with all of the girls up front and Pete while getting the repairs to my car done the last couple of months. They made the experience seamless and I didn't worry about my car or anything! I hope the "target" has been taken off my car and I don't have to bring it back soon, but if I ever need any body work (or anyone I know does) I wouldn't take it to any other shop!
Vehicle Make : Volkswagen
I know that the situation was inadvertent but if I had been able to contact you guys yesterday I would not have to bring my car back. I wanted to pick up my car last evening but could not contact you to be sure it was done. I was contacted finally a few minutes before 5 and was an hour away. Anyway I can live with it but not what I expected. Who would have expected something to happen to the car overnight?
Beautiful job on my Acura. Looks like new. Delivered my car detailed, which I didn't expect so that was an extra bonus point for Calipher and Brett, my point person.
I was extremely pleased with association with Jill. The workmanship on this occasion and the two previous was excellent.
Everyone was so friendly and confident, I loved that you cleaned the truck inside and out. The repair looks great, and I loved the convenience of having you work with Enterprise right next door. Thanks, I am telling my friends. Karen
The staff was friendly, very informative and it was great to get the updates on the progress of repairs. Thank you
I HAD TO SIT AROUND AND WAIT FOR THE CAE UNTIL ABOUT 5:30PM---AND SO DID YOU EMPLOYES PLUS THE SHOP PEOPLE HAD TO RUSH TO GET THE HONDA
DONE----WHY DIDN'T YOU JUST ASK ME TO COME AND
PICK UO THE CAR THE NEXT DAY SO EVERYONE COULD
HAVE NOT HAD TO RUSH SO LATE IN THE DAY (EVENING) & BEEN ABLE TO DO A BETTER JOB???
R A Y
Job well done, and no complaints, sending photo's and daily updates are great.
thank you for a great job
It was a smooth experience, very professional and friendly by everyone, especially Hilary, it was a pleasure!
Done on time and a beautiful job
Looks better than the rest of my car now...! Thanks so much!
Outstanding communication from start to finish!! Truly top notch! Work was completed and the car looks like new again. Thank you all very much!
Well done and near the predicted time. Thanks.
I have used you guys two times with two different vehicles. Great job! Thanks again ???? Jill was the best!
Really nice people. Work is of high quality. One very minor nit, they were going to touch up a scratch for us, but forgot to do so. Overall, very professional company.
Excellent service, kept me up-to-date via emails which were wonderful. Timely and results are excellent. 10/10. Would Use their service again
Excellent customer service and the repair of my Prius was done in a manner cocsistent with high quality! Thank you!
Always welcoming, friendly and profeesional with quality work.
My poor 2012 Jeep Liberty has been a "victim" twice this year. Both times I took the Jeep to Chris' Collision and was blown away by the work done and the promptness in getting my vehicle back to me. They are highly recommended by me...thanks to all!
A simple job took a long time, four days. During that time I was told on two different days I'd get my vehicle back and did not. Not happy with that.
David was great...I knew exactly where my car was every step of the way and the service was of excellent quality and done quickly. They even detailed the inside of my car which was an amazing surprise. I give them at 10 score in service qualify work and price. Great job guys! !!
Professional work, and profression courtesy rank hi points. Communication is must, when working with customers. You and your staff have done very well in that way Finally, you cleaned and vacuumed the car. We do not always see that in the service industry. Thanks from Carol and Jeff
Professional, efficient, timely, friendly, everyone made the experience so enjoyable! The convenience with Enterprise was also terrific!
The car was repaired beautifully and on time and we were kept informed as to the progress. We will definitely recommend you to anyone who may need this type of service. Thanks again for the great job.
Thank you for all the personal attention. I felt like I was in good hands,
Prompt quality job. Great customer service
I would like to bring my cars to you annually for you to detail and wax the car each and every spring. That would keep the great repair that you did looking very nice. thanks, Dave Schorr
We were very please with everyone we spoke with at Chris' Collision Repair.
The car turned out amazing. Thank you so much!
Extremely satisfied. Pete Perez was very helpful. Very personable and professional. My vehicle was clean and a nice scent put in. Nice touch. Good job to everyone involved.
The attention to the details makes you guys stand out. Leaving the locking lug nut adapter you had to get to get the wheel off saves me from having to go get omne like I was going to have too. You guys are the best.
Very happy with your work and service. Thanks again
The car was vacuumed and spotless ! All the " junk " in my crazy car was set aside neatly . They were fast , efficient and very thorough in explaining what had been done and the life time work warranty is very appreciated! Great job all around ! I will highly recommend these guys to anyone asking !!
There were some small scratches on the fenders
The body work looks great, thanks for the attention to detail.
Thank you for a very enjoyable and thorough job done by all your employees. I was very satisfied with a beautiful result in my car repair and greatly appreciated its overall appearance when I picked it up. Thank you, Melody V
Pete was great and the car looks better than new.
Very friendly and helpful. Excellent service.
I was impressed with your professionalism.
You run a tight ship and it appears there is a time and a place for everything and that both are in the right place.
I would instantly without hesitation refer anyone that is in need of your services.
I can't thank you enough for meaning what you say, you say it'll be ready for pick up on Friday and sure enough it was ready on Friday.
I hope you all have a safe and happy holiday season, I know I will now that I have my main vehicle back at home.
Service was prompt, efficient, and complete.
Very friendly, helpful staff.
Professional handling by everybody involved
As I have experienced over the past 15 years your service is impeccable, courteous and beyond expectations...I have thoroughly enjoyed our long relationship,,,Thank you again
The repair work appears awesome and we were pleasantly surprised to have our vehicle detailed after the repairs were completed. Also, the work was completed within four days of our reporting the damage. We could not expect better or more timely service. You have our complete satisfaction and we highly recommend your service. Nice job Chris' Collision Repair! Susan and Chuck
Thank you very much, the car looks wonderful.
The car wasn't ready when I was told it would be ready. When I went to pick up the car, I was informed that a reflector had been broken during installation. While the reflector was to arrive the same day, nobody called to inform me of the situation. Now I have to return again to have it fixed.
Friendly, fast and nice work. If needed, I will be back....or actually I'll be there Tues Apr. 2nd to get mirror touched up!