I am satisfied with the overall experience. The associates at caliber made me feel welcome and showed empathy during this time. I really enjoyed the text messages and Brian keeping me up to date with the latest info regarding my truck. The work performed was excellent. I couldn't even tell that there had been an accident. Thanks to all the associates at caliber for all the hard work.
You have repaired my car twice now. Excellent work. Excellent service. I will recommend you!
Brian was great with customer service!!
Brian and the staff at Calibers were great to work with; very courteous and professional...thank you! Bob Heavilin
Took over two weeks I thought that was a little bit long but the job turn down for a very nice and everybody was very courteous.
Repair looks good and the service was professional.
Job looks great..,, only issue was it was to have been competed on Friday and then they had to repaint it ..... so I didn't get car back until Monday . Just have to hop I don't have issue with my insurance company over extra rental car days over week-end.
Great customer service and thank you for fixing my car
THANKS FOR MAKING MY CAR LOOK BRAND NEW AGAIN I LOVE YOU GUYS !!!!
Took about a month longer than expected, but parts problems and the holidays interfered.
The staff at Caliber Collision was always keeping me up to speed on the progress of my vehicle. They were professional. They completed the work on my vehicle on the date that was quoted. I am very satisfied with the quality of work.
I loved receiving updates regarding the status of my vehicle and whenever I would call I was greeted by friendly & knowledable staff.
Thank you so much for all your help in restoring my vehicle :)
Excellent service from all staff
Great service...on time apmnt, on time repair, kept informed and perfect repair.
The repair came up as I expected people are very friendly and helpful thank you caliber
Very professional and friendly staff
Do not think my comments went thru. We were totally satisfied with the body work and will let State Farm know of our satisfaction. Communication every single day by text and/or phone call from Steve, service advisor. Best customer service we have experienced. Thank you
Great job car looks amazing just like when I bought it for the first time two thumbs up for all the work they put into my vehicle for making it look juicy and brand new again.
Vince is a superstar, he took care of my car as if b it were his own. Well done! Jesse the **** is a true artist.
Thank you all
Steve was awesome from beginning with my quote to finishing my service.
After returning and having the final repairs complete I am extremely pleased with the final result. Thank you!
Steve was very nice and kept me up to date with the progress of my car.
Marvelous customer service from all stuff especially my service advisor, Vincent.
It wait was so easy and everyone was so nice
Best service I was completely happy with the outcome ! Vince and the staff were very professional , fast and efficient . I will recommend you to all my friends should they need collusion services ???? Thank you so much for a wonderful experience !
I was very satisfied with the job well done and also your employee Jason was very kind and professional made me feel I can trust Cal. Collision... Thanks on job well done
Great customer service and workmanship
The quality of the repair was great. The customer service was Class A+ especially from Steve. We really appreciate the way you stayed in touch with us throughout the process. Extremely satisfied!!
I appreciate that you kept me informed of what was going on with my car while you were repairing it. Vince was great! He explained all of the necessary repairs & patiently answered all of my questions. Thanks!
Thanks for your flexible repairs on my car.
Even though there other administrative difficulties with my insurance...your Indio, California location helped.resolve them with me. (Thanks Steve.)
Satisfied with the repair not satisfied with the return of my vehicle Completely dirty ! Scott was completely professional as were the lovely ladies at the front desk, how ever the gentleman that released My vehicle to me , didn't have a clue to what was even done to the car ! Very dissappointing! Especially the return of the filthy car !
Car was delivered in poor condition. Very dirty with over spray on lamp lenses. Inside of car dirty. Windows dirty. A scratch mark on inside of rear door where a tool scratched the inside paint when inside moulding was taken off. I was very upset with the delivery of car. Also $4 in quarters were taken from my console the only item left in the car. Why was someone in my console.For all your advertising on customer satisfaction you sure did not make the mark. Art Foosaner
Vincent wood a very professional adjuster he did a great job.
The front desk personnel Brenda and the repair contact Vincent very professional and helpful and accommodating through out the process!!They made all the difference for me!!!
This is my second time there. I chose to go back because they did such a great job.
You are the best! I've never been treated so nicely and professionally. Bravo Calliber Collision!
Very impressed with how great we where treated by everyone in your facility. However, Vince our service adviser went beyond to make sure we where completely satisfied . Thank You Vince for your great customer service, and making this process as smooth as possible knowing how stress we were. I will reffere your company and Vince to all my family and friends !
Wonderful experience. I would return.
Yes I am very satisfied and Happy with the customer service I received from the front desk to the actual repair of my Jeep, they gave me great updates as well as making sure I had my car as soon as possible they were great, they even dropped my car off at my house because I was unable to get to the shop , I would highly recommend caliber collision to friends and family I'm very grateful for the way I was treated .
So so great ,lovely customer service , all the way around from the front desk to the repairs of our Jeep , we are so pleased, Steve even hand delivered or car to our home because I was not feeling well and it would have been hard for me to get our car on time ????????I one hundred percent would refer family and friends to Caliber Collision Indio , ca, I only have gratitude for the entire experience.?????????????
All went well . Steve was great. Thank you
Professional and competent personnel!
Steve was in charge of my repair and did a phenomenal job on following up with me on the steady progress of my vehicle repair. I felt my vehicle was in good hands throughout the whole time it was at Caliber Collision. My car came out even better than the day I bought it. I will always consider and highly recommend Caliber Collision for any and all car repair services. Thank you to all who worked on my vehicle; fantastic result.
Great professional service. Nice people.
Great people good job product knowledge guarantee is I force so I'm ok
Excellent service. Job well done
Excellent service and operation!
Excellent service and equally excellent job. Thank you.
Vehicle Make : Mini Cooper
Once again your Co and Esp your representatives RICHARD DOW AND MICHAEL BAKER FAR EXCEEDED MY EXPECTATIONS IN EVERY WAY & they s/b commended. Outstanding professional communications, quality , pricing, performance from day one to on time completion.
TVM for filling this need -expert body repairs for my lifetime & my friends & associates . You are so good I do not hesitate to give your co my full recommendation & endorsement . I paid for this out of pocket and it was a please to pay you the $998.00 YOU EARNED IT!!
Very nice to see my car in a beautiful site very clear coat and sparkling bright.
my car was returned to me in complete, perfect condition. Vince is an amazing, professional person. I will be returning to the Indio location for any auto body needs.
What an awesome company from front desk on back. A special kudos to Steve, who made a special to call me along with texts to me daily, sometimes twice daily to give me updates on my GLK 350.
I have and will continue to recommend your most professional company, Caliber Collision.
Karen and Tom Fronek
Your company has completed a second repair for my family, thanks for another great job.
The job was well done and I was kept in the loop on progress. Telly appreciated. Great work thanks.
I was very satisfied with the service and keeping me informed on the status of the work being done on my vehicle....a great team at Caliber!!! Would definitely recommend Caliber for great service!!!
very pleased with the overall experience. Very professional, courteous and excellent service and workmanship from the entire staff
Brenda & Steve were S U P E R !!!
Was very please with the updated texts. Not only where they informative but very enjoyable and happy to read. Steve would also call to update on the vichicle repairs and status. Steve was also detailed on repairs made, very friendly and knowledgable. Extremely thankful the car was detailed inside and out when all the repairs were complete. Overall experience is defiantly a high 10!
Thank you to caliber collision for treating my car like your own and for taking good care of it. Job well done very satisfied!
every one is courteous and go out of their way yo make sure you understand everything the work was performed on time and was an excellent job
Steve was awesome. He keep us updated on all that was beening done. And to have my van clean inside out was an extra bonus. Thk you all.
Fast service and good customer communication.
As usual, top service in all regards
My family has had several vehicles repaired by Caliber Collision. We have never had a bad experience. We have been treated very respectfully and professionally every time. Thank you for that.
The car was done on time,and the work was excellent. It looks brand new! Thanks Vincent Wood for ensuring our car was given the best care possible.
It was the best experience ever! Brenda front desk was so wonderful and Adrian was so reassuring. I felt they went beyond in their customer service. Oh yeah! About my car!!! Looks brand new. I was more than pleased! Thank you guys!
The car looks great and it's so clean! Thank you for a job well done and a really friendly staff! Especially the front desk!
My expierence with my auto repair, resulting from an accident was handled professionally and with standout service that I think you should be aware of. Vincent helped me throughout the whole thing, he was great! My calls and questions were answered promptly. I was kept updated via texts he status of my veichle daily. I'd most definitely bring my car back!! Upon receiving my vehicle, auto body work was great and car was nicely washed. Great staff, couldn't have chosen a better place
Please accept this as my thanks to you Vincent and the entire Caliber Collison team for making this happen! :)
It was easy and a great job. Scott was fabulous
Vehicle Make : Volkswagen
No need to contact me. I've talked to Vince already. He's gonna take care of me. Thank you
Since my car was 15 years old, I was very impressed on how well you matched up the paint to the rest of the car. Caliber Collision did A superb job. I am very pleased.
Good work down in a timely manner. I like that things were explained in advance. Great staff
Scott was professional, kind and very helpful. The front office gal who wore glasses was very helpful and kind. She jumped in and took over for the girl that left me hanging with spiked black hair, who was unfriendly, cold and very abrupt. It would be nice if employees wore name badges so people knew who they were talking to. My car looked very good and I appreciate that it was clean when I got. It back. Thank you. Marsha D
Seamless coordination with insurance company. Fast, friendly and the car is as good as new again. Would highly recommend
Your representative communicated with me on a very regular basis. I felt like I knew everything that was happening the entire time. There were a couple glitches which had nothing to do with your service or the service representative and I was kept well-informed on that. Yes I am completely satisfied.
You did a great job. Everyone was very pleasant.
Fast friendly and fantastic results!
Steve from the Indio,CA location was beyond phenomenal he exceeded my expection he dealt with my car perfectly. Regarding my car it's back looking better than it did in the first place, it looks as in nothing happened. Thank you caliber !
Adrian was very nice and a pleasure to deal with
I was satisfied with the job that done on my car I will recommend family and friends to caliber collision thank you guys for the support
Adrian was great from beginning to end.
I love your text update system of car progress. Makes for less stress of wondering & phone calls.
One thing I wasn't happy with was my car was a little dirty upon pick up.
But overall everything was a good experience & I would recommend your shop to others
I was kept updated on the status of my car. I love as treated very well by staff. They were courteous, efficient and very professional.
Scott was terrific to work with kept me informed through the whole process. I am very happy with the quality of work that was done, it looks like new again.
Car was looking like new and delivered clean. Adrian delivered as promised and was very couteous.
Had a great experience here. Scott Allen took the lead on my car and was honest and helpful from the beginning. My car needed full body paint and repairs after having a tree fall on it, well, except for the front bumper. Scott not only had all the damage fixed, but also touched up my front bumper and made sure every small detail was fixed making the car look good as new. I'd figured that since it was full body and full paint that the job would take 2-3 weeks but the crew got it done in about 9 days. Great work all around, I appreciate the work they put in.
Thanks Again! Everything went as smoothly asbit could have!
VERY SATISFIED WITH SERVICE, SCOTT WAS VERY HELPFUL THROUGHOUT THE PROCESS. LOVE THE WAY MY VEHICLE TURNED OUT BETTER THAN WHAT I THOUGHT IT WOULD LOOK LIKE. THANK YOU TO ALL THE STAFF FROM CALIBER, WILL DEFINITELY USE, AND RECOMMEND CALIBER AGAIN.
Car looks brand new. Team was very professional. Thank you.
Very helpful team. My car was in and out in one day. High quality work with attention to detail. Highly recommend.
You guys did a great job... thank you
The best ever! Thank you so much.
My car was not repaired correctly and I have to return for additional repairs. Very frustrating!
Yes, very pleasant experience. they were very professional and very helpful. I will give the overall service a 10th. Heather S
Best experience ever at an auto body repair firm.
Why did it take 2 months to fix my car? Is it completely fixed now?
Britta & the WHOLE Team were GREAT!! Thank u!! Nicole :-)
Very happy with the customer service. Adrain at the Indio Caliber Collision who handled my claim with Allstate was awesome. He went out of his way to provide great customer service. Thank you all so very much.
Everyone was very pleasant. Hertz could not give me a ride and you sent Chris (?) who was extremely pleasant.
Only issue was I had to call twice re the status. Only emails were standard ones not relative to my vehicle.
No delivered late and in dark so couldn't see missing part of bumper and with engine off only later viration by tail pipe. Other work very good
The whole process was quick and easy.. The guys at caliber collision over at the Indio center were awesome!
There are several thing I am not happy about.The passanger side door pops when opened . My fancy lights inside were on , the car was dirty and had wax on it. It had not been detailed.
From the checkin through the repair process this is a first class company to deal with and I am very happy with my repaired car.
Took to long to complete repairs. The estimator quoted 3 days it ended up being 1 week
The reflector light is loose and wobbles but it was explained to me that the tiny part that would secure it would have been an additional 60. Therefore I can live with it as it is. After all my car is very old. At least it looks good again. Thank you.
I'm still waiting for my Toyota to get fix
Extremely professional and I would recommend them to my friends!
Every part of the transaction was excellent.
My Highlander looks new again, thanks.
the most impressive customer service I've encountered. Thank you for going beyond my expectations.
Excellent job. Scott Allen was amazing to deal with.
The car looks great. Thank you
This repair shop figured it out. They are respectful, super nice and make you feel that they are here to serve you...oh they are but they do it in a way that makes you feel like you are a valued customer, friend. Brenda and Adrian are really great at costumer service, they were never to busy to answer our questions. The text messages kept me informed to the point o never had the urge to call for an update. Oh yeah, my care looks absolutely fabulous just done right. Thank you Caliber Collision.
Notice that you have Good Customer Service and Very Professional Staff will Definitely Recommend. Thank You.
Better personality in the short haired lady in the front office.
overall good experience .
The experince i had with Caliber Collision was Out stand at is field e Employees and Scott the adjuster were very professional!!
Customer Service 100% Satisfied ,Quality of Work 100% Satisfied,email communication 100% Satisfied!
There was damage to my car which could have only happened while it was in the repair shop
Vehicle Make : Volkswagen
My car has issues that didn't have prior to me dropping off the car for repairs. The hood is missing the latch that opens the hood, stereo is not turning on, the engine light and the air bag lights are turned on and the front left light has a water built residue. Vehicle is not running well.
Overall everythig perfect no complaints
There is more work to be done on car after that is done I will be satisfied .
Very good costumer service
Just want to say Adrian Amador was very professional.Thank you for keep the experience stress free
Adrian and Ben did an outstanding job of customer service. They were very professional and friendly. I really appreciated how they regularly updated me via text on the status of the repairs on my car.
When I picked up my car I could have sworn it had just come off the showroom floor. High-five to all technicians behind the scene's who had a hand in restoring my vehicle.
Oh, I don't want to forget the ladies at the front desk. They were very friendly and helpful.
Friendly staff, fast service.
Having to deal with these certain situations are never pleasesnt . But dealing with Vincent wood made it so easy . He was so helpful and very informative , extremely helpful and professional . Because of Vince I would definitely go back to caliber if I ever need anything done in one of my vehicles . The quality of work was good maybe ask me in a year to see how it's holding up .
Scott great cutomer service very professional...great work
Extremely professional. Kept us informed all the way. Would highly recommend them,
Vince was great and explained everything very well
I was extremely impressed the customer service and the workmanship of the auto repair shop. I hope I never have to go back....but if something happens to my car I will definitely return.
Great service and repairs look great!
I am very happy with the repair of the Durango and how fast it was completed.
I had a problem w/my sunroof,took the car bk too u on tues.you had too take it too the dealer VIP n Palm Springs.got a call same day,saying they wanted 650.00 too look @ it.they had too take out the head liner.i talked too ins person,they would pay if callber was @ fault.other wise it would be @ my cost.i called bk too stop work.p/u car from VIP after talking too Mike from VIP.told me how hard it would b too pull the headliner & 51/2 hr @ 650,00.i drove the car over too Classic Auto Restyling upholstery shop.67360 Sarah st.cathedral city,ca.ph ****-****-xxxx owner Raul.they fixed the sunroof in 20min,did not pull the headliner,told me the part I needed & charged me 125.00.said they did know how long it would wk,but getting a price on the part I need.i know you guys were not trying too rip me off,VIP sure the **** was.you want too know why body shops & dealers get a bad wrap.is this kind of **** goes on all the time.i would walk the rest of life,before I would go too VIP for anything.when I was n there I saw a lady come in for her tail light bulb out.the service guy tell quote of 250.00 too 275.00 too fix it.the best thing that could happen,if the thing burned too the ground.
Great service! Fast and prompt!
Ben Reyes my service man was awesome!
Front desk great too!
I would use again and recmend- no question!!
Thank you again!!
Everything went very smoothly. I would recommend you to friends that have to have work done.
Very courteous and service oriented, great communication. Both Vince and employees at the desk were very helpful...and of course the car looks good.
Everyone that I came into contact with at Caliber were nice and professional.
great experience...thanks Vince
Fantastic service from the office staff and from my Estimator, Vincent Wood. Cant say enough good about Vince. You guys did a spectacular job making my Cadillac beautiful again.
Your staff was outstanding. I would highly recommend your company, especially Vince for his extra care.
Some defects that were done to vehicle while in shop getting repaired. Scratched window tint door handle and headlight. White mark all around truck.
Vehicle Make : Volkswagen
Ben did an amazing job of keeping in touch and making sure the car was in perfect condition before it was returned. Thank you !
We were very impressed with the professionalism Collison employees displayed and the timely updates!
Excellent job! Great service and customer relations. We are very pleased! Thank you to Vince!
Extra touches like picking you up & bringing you to your car!
I can't call having an accident repair good experience but you surely tried to do that. Thanks for doing a beautiful job, which made more easily endured.
Omg u guys are awesome! Brenda is so sweet and Ben so helpful. Thank you for restoring the rythm ro my life ;)
Very professional and courteous service.
Absolutely outstanding service in every way. Our mobility van which we desperately need for my wife's Dialysis was repaired in one day! Thanks Caliber for everything, you are great!
Scott Allen was fantastic, reassuring and a great communicator. Outstanding customer service!
All staff we're occasional and kind during all my interactions with the company.
All appointments , estimate, drop off, and pick up. were on time. Car was ready a day early. Will definitely return when I need auto body service. Vince is an expert and Brenda is very efficient and provides great customer service.
Brenda was very helpful and Ben made my new car look newer. Thank you
We were handled very professionally by all of your staff and kept apprised of the repairs on a continuing basis. The repairs were even done ahead of schedule. We will recommend you to our friends.
Calling me to give me an update and text messages was really good I am very pleased and would highly recommend Caliber
Service & repair work was excellent!
Everyone there embraces the customer service concept. Brenda operates the "front line" with professionalism and a cool head, juggling phones, appointments and paperwork. Scott was awesome. You make care repairs as pleasant as they can be. I know, I earn my living as a customer service trainer and coach. A to Caliper! Thank you!
Very satisfied customer,thanks for your service.
Vince was great and I appreciate that he called me frequently to update me on the status of my car
My initial contact person was off when I was supposed to pick up my car. It was supposed to be ready on a Friday, and was not. No one called me to let me know it was not ready, until I called at 5:30. We were without a car over the weekend, and did not hear from anyone until 1 PM on Monday when I finally called to see what the status was. my initial contact person was off when I was supposed to pick up my car. It was supposed to be ready on a Friday, and was not. No one called me to let me know it was not ready, until I called at 5:30. We were without a car over the weekend, and did not hear from anyone until 1 PM on Monday when I finally called to see what the status
One side of my car looks like a new car. The rest of my car looks like an 8 year old car. My car now also has a rattle I had under control before the repair was done. Every time a door is opened, the rattle starts in the vent system and doesn't stop for several minutes.
Great service and excellent work! My brand new car looks like nothing ever happened to it.
I'm very happy with my experience as a whole. Really great customer service.
Vince was great in keeping me up to date on the status of the repair. It took longer than what he said but he wanted it to be perfect before he delivers my car. No harm done. Thanks again Vince!
Upfront, no surprises. Very interactive on pprogress.
Everybody there were very helpful. My car looks great and they were very concerned about getting it done on time.
Have a little patience. Two texts in a short time. Just got in and ready to answer your first text when the 2nd came in. I do have other things to do. I wanted everything done by e-mail anyhow.
As of yet I have not washed the car, because I wanted the paint to cure for a month. On all other fronts the service is the usual perfect. That is why we keep coming back to you. Thanks!
I loved the whole experience I initially was going to go with the Nissan dealership I am so glad I went with caliber collision I will sing their praises to everyone
Altogether I think Caliber Collision gets an A with me
thank you Ben for always keeping me updated and posted on what was going on with my truck, When my insurance didn't. When Matt Rowe wouldn't answer your phone calls to facilitate the repair on time.
thanks again Ben!
I was totally satisfy with the job well done
Adrian was really good to work with.
Ben kept me informed throughout the process and was easily accessible for questions
Absolutely outstanding start to finish. Won't ever go anywhere else!!