Getting the job done right and ahead of time was excellent service thanx again Joe and all the Caliber staff
Customer service was fantastic
I was in constant contact with the status of the work. When I picked the car up I was given a very thorough explanation of all work done to my vehicle.
Joe was very informative and helpful. Not too much interaction, but just enough to keep me informed. Thanks Joe!!
Dave Perez was very thorough in finding the damage on my car. My car looked great after being fixed and I was happy to find out the work has a lifetime warranty.
Vehicle Make : Mini Cooper
We are happy with the repairs and the service keeping us informed of the progress. Caliber also worked with us to coordinate the pick up since we were leaving for vacation.
Thanks Caliber and USAA..
Whoever "tried" to wash my car destroyed the hood,I will be filing a claim against your company, the car is a mess, the paint is bubbled and doesn't match
I am very disappointed in the resultswhat a mess!
None over all happy with results
Very happy with your work in my car, everything is well
My handler joe was amazing! Everyone in the place was great. Very helpful and seemed to genuinely care. Thank you guys so much.
Thank you very much caliper, the car is very nice and clean you guys did a great job thank you very much
Caliber Collision is hands down the best body shop. Excellent customer service and excellent technicians who get the job done!
David Perez was amazing and very pleasant to work with.
After a week and a half of them having my car the second I turn my car on my entire door is rattling. I go back in and it because they didn't put a part on right and they don't even have the part for it. They have to of had to turn the car on and off several times within the week and a half and no one happened to notice it? I then get asked if I turned in my rental car already so they can keep my car again. I got a call at 10:30am. I picked my car up at 4pm and still not done. So now I have to take off work and time out of my day to go back when the part finally gets here so I can go back and they actually finish my car.
Except for the fact that you kept calling and texting me instead of my wife and it is her car!
Everything was great Lalo was very friendly and helpful. My car looks like new! Loved the text updates.
I was extremely satisfied on the professional ways that your team took care of my vehicle and kept in touch with me and my insurance agent.
Everyone was friendly. The car was done on time. Nice experience
I have to go back on my day off to have them fix the fender that is sticking out further than it originally was from the collision. I don't know why/how it was left unfinished. It's a hassle. And frustrating. Maybe they thought I wouldn't notice it was worse than before??? I have no idea.. Can't wait to spend my Monday dealing with this again because it couldn't be done properly the first time.
I am completely delighted with the work Caliber Collision did on my car. You folks were so detailed and thorough that my nearly ten year old car looks almost new! I expected good work and you went well above my highest hopes!
David Perez kept me very well informed on how the repairs were progressing. My car looks beautiful! Thank you, Caliber Collision!
We have come to Caliper Collision before when my wife's vehicle was hit in an accident. We came here again when my truck was hit knowing they would do an excellent job. We were not disappointed as usual.
The repair job was beautiful, I am very happy with the work Caliber Collision did with my Nissan Versa.David Perez kept me informed through out the entire process. I am a very happy customer.
Repair was done before estimated time great communication a great experience and great job on all the repairs done
Although you didn't really repair my car due to prior damage from an accident that wasn't done right. I thought your service was really good and I will keep you in mind for future reference and will refer you to friends if and when they or I need you.Thank You Very Much. You were all very kind.
Excellent, prompt service; fantastic job and will use them again if I ever have the need.
Everything looks good, there is a gap at the bumper panel on the right side and my right reverse light doesn't work. Good customer service and follow up. Both Roberto and Vicki were great. I was trying to get there before you closed at 530pm, and Vicki was willing to stay a few minutes after just so I could pick up my suv, and she told me I could leave the rental car. She said enterprise would come pick it up.
I would like to say they get 5stars for costomer service and customer satisfaction very quick and excellent work! They also washed my car and cleaned the inside I was not expecting that but was very happy !! Thank you for your excellent service !
Service was great and communication was excellent by your staff at the El Cajon shop.
This is my first experience with car repairs due to an accident. I believe that Caliber gave me the "highest caliber" of service I could be given. I am extremely pleased with everyone who assisted me from beginning to completion of service. Special kudos to Robert and Annie, who were both very friendly and professional. And special thanks to everyone involved in completing the work ahead of proposed schedule. My RAV looks and drives great so far. Thank you all for your great service. " What a Team ! " Claudia B
I like theprofessinalism I recived at Caliber I am happy with my car thank you.
The car looked as new (It was a new car) and official dealer parts were used. They washed and vacuumed my car, which was a nice touch. They kept me informed regularly of updates and timelines.
They stuck closely to the estimated time schedule. My car looked shiny and new again. Thank you for your services.
Great job fixing the car! It looks wonderful.
Wonderful experience at Caliber Collision from the initial contact with Annie who was so friendly and helpful, my estimate with David and Lalo who contacted me when my vehicle was finished and went over the repairs with me when I picked it up. Definitely recommend Caliber Collision for repairs. So happy to have my car back looking like nothing even happened to it. Thank you!!
Does guys do a good job I love it
Everyone was very helpful and nice to me except Roberto, he was.. supercalifragilisticespialidoso!!
Thank you all!
My car looks brand new, and was very clean inside and out when I got it back. The service I received at Caliber was outstanding. Everyone that I encountered through Caliber was friendly, knowledgeable, and extremely helpful. I will certainly recommend Caliber and return if I ever need more work done to my car.
Well done! Looks great, and I appreciated the open communication throughout the process.
Excellent work, very professional and caliber Collison in El Cajon is the only place I will ever go. Highly recommend to anyone needing services.
Everyone was so nice to me.
Customer service there was really friendly great experience robert keeped me updated and was very nice everyone that helped me was great
Definitely exceeded my expectations ! Did an amazing job with my car and kept me updated every few days! Customer service was outstanding! Will definitely be recommending this place to friends and family
My service person was Robert and I want to thank him for keeping us informed through the whole process. I also want to say that he went above and beyond to make sure our vehicle was ready in time for our family trip. I really appreciate the professionalism and customer service he provided. Thanks again Caliber Collision.
Beautiful newly painted rear bumper. Thanks, Robert!!
Vehicle Make : Volkswagen
Great job thank you
Great job,I really appreciate the updates on my truck and how fast it was done. I would recommend you guys to everyone that needs a body shop
Someone at shop hit the front of my car and I have to take back to get fixed then I went to store and when I opened back of car u guys tore apart the back and I don't know how to put back so I will be calling and going back tommorow to see manager
I'm very happy with Caliber. You did a great job and got it done quickly. I also appreciated the way you kept me updated.
David did an excellent job keeping us updated with everything !! He was beyond great ???????????????????????????????????????? he needs a raise :) thank you
Repairs look very good nice work manship. Car looks great. and was completed ahead. Of s . Schedule thanks
Thank you to all the mechanics that worked on my car! You did a super job and I am very happy with the Way it looks with the exception of one light which I am going to buy and have you put in! Thank you very much! Superb job guys! You got a thumbs up from Barbie!
Great job Happy happy happy
My representative experience was of concern. I was recommended by my friend who had gone there and was very satisfied with all aspects of caliber. My first morning of meeting with David was not good. I felt that I was in his way (there's more) and not until he brought my car to me on the last day was he nice. PR is very important when dealing with customers. It can make or break a business. You treat people how you want to be treated. I am very pleased with how my car was fixed.
Thank you and sincerely,
From the extra effort to get my truck in for repairs, through the drop-off and the daily e-mails with progress reports, an excellent service! My step-father told me that your shop was excellent. He had taken my mom's car there for repairs and felt you were terrific. You lived up to that very well.
David Warren was very courteous during estimate and went over repairs with me when I picked up my car. Caliber had my car repaired way ahead of schedule. Only had my car for one day! Far exceeded my expectations on the Great Speedy work performed on my Malibu! Very pleased????
David Perez worked with me to repair my vehicle and the service was excellent. He talked me through each procedure and Es very diligent in keeping me informed about my car's status. Very friendly overall. I would definitely recommend you guys!
Robert did an excellent job updating me on the status of my vehicle. I would've never thought I would receive updates that often. Caliber Collision did an excellent job on my vehicle and I was so surprised that it was complete 5 days ahead saving me money on my rental. Thanks for your excellent workmanship and professionalism.
I appreciate the great service. They made everything so easy and had my car ready in 3 days. Great customer service. I will recommend Caliber to others. I appreciated the text that kept me up to date and informed as well.
Everything was great, except my seating position was changed and I can't get it quite back to the way I had it. Thanks.
Even though I could have come off as annoying- calling about the status of my car every few days, David Warren always had a smile on his face while answering, and always kept me up to date! I appreciate all that he has done, and my car looks as good as new!!
Customer service was excellent; all the staff were friendly and professional. Repairs were well done and completed ahead of promised date. I would define try use their services again.
You guys are awesome. Thank you for your outstanding service
David Perez was very curtious and thoural in communicating with me regarding my repair experience. Thank you!
Great job. Couldnt ask for anything better.
I appreciate the work you do to satisfy people in making my car look Brand Nee again. Thank you for a job well done.
Over all happy, there are some chip paint areas missed on tailgate that were not there before repair.
Vehicle Make : Volkswagen
Great job. Loved the text message updates on the car.
Simple repairs to bumper took 6 days, and went overna weekend which was 3 days past agreed delivery date. It required me getting a rental car which at the last minute on a friday and due to that i was unable to set it up with my insurance and those costs came out of pocket. I recieved a text that my vehicle was ready about 4 hours after i picked it up. Never recieved a phone call. Its only when i called on friday that i was advised delivery date/time would not be met. And Monday / delivery date.. i showed up at 2pm due to having recieved no update on vehicle since my call on friday.
Completed before estimated time and repairs look and feel flawless
Excellent customer service & craftsmanship! Thanks David & Kevin!
I much appreciated the updates, but the overall quality of work from office staff to repairs was great. Thank you.
Excellent service. Dave handled the repairs in a very professional manor, providing fast and quality service.
Every interaction I've ever had at Caliber Collision has been exceptional. I won't take my car anywhere else.
Dave Warren was very helpful and went above and beyond to keep me informed on my car, and caliber as a whole is a very professional org. and as far as I'm concerned the only auto body shop to use.
Car looks great, You guys did it super fast, loved the way information got text to me. I'd say the biggest issue was the customer service piece dropping car off and picking it up. I'm trained in customer service so I see things you may be unaware of that are customers pain points. Other than that I'm very happy with the rest of my experience.
I appreciated David Warren's daily updates and how polite and gracious he was when I picked up my car.
Great communication from beginning to end. Truck looks good as new!!
Amazing very impressed. David was excellent and always kept me informed. Work was spectacular. Thank you so much
Nice customer services, fraindly staff.
The North **** office was VERY accommodating and kept me informed throughout the whole process. Due to work I wasn't able to pick my car up until 630 and Kevin stayed late for me and had my paperwork ready to go. I was very impressed with my experience. My boss was in a minor accident on the way to work this morning, I recommended your office if he decides to go that route. Thank you for making this minor life inconvenience easy and smooth.
The side that you repaired looks beautiful but I had asked for an estimate on a scratch on the other side and I never heard from you guys...!
Excellent service. I was impressed by how well everything was handled, especially when there were some unexpected circumstances that came up. I really appreciate the great customer service and I really enjoyed the text updates. I'll definitely be using Caliber if needed in the future and will refer others. Thanks again - you guys are awesome!
The mirror on the door that was replaced and painted wasn't painted. The edge of the new door wasn't painted. I was told my car was ready and detailed, it wasn't. Mud was on the running board and the wheels were dirty. I showed Mr. Perez these things. Mr. Perez said he'd call me back today to let me know about these items, Mr. Perez never called me.
They were very professional and courteous.
Awesome job! Happy that they send me text messages. That helps me lot. My car looks great! Thank you!
The service was awesome, I liked the daily text messages, that was a nice touch. The staff were very nice. My truck looks great!
I was very satisfied with the updates of my vehicle the process while it was taking place, very happy with customer service
Very nice workers and did a great job.
Your people are very friendly, kept in good contact with me the entire time, and my car looks great. Thank you!
I was entirely pleased with the work done and the level of communication David maintained throughout the process. More than that, he went above and beyond the scope of the repairs to make sure the car looked as good as it had prior to the hit and run. In fact it looked better. I appreciate the effort he put into it. I know that he really did more than was required of him in that respect. He was friendly, relatable, and more importantly, reliable, thus making the whole experience 10/10. David definitely rectified a mildly bad perception my family held prior to this recent repair. Thanks David!
You kept me updated with your progress and my car drives and looks like new. It's beautiful.
Robert and Rainy are both very friendly and professional. Robert was very informative and answered all my questions. I like the communitext feature with the updates. The work done appears to be of high quality workmanship done in a reasonable amount of time. The warranty is great too.
Only neg: Even though insurance covered it I'm not sure if good price.
Would recommend your services to anyone.
GREAT JOB OVERALL!
It took 45 days to complete repairs. Our insurance only covered 30 days so the repair company covered the remainder of car rental. When we received the car back, the spoiler was white and the El Cajon shop said they got it like that. The Escondido shop said they would take care of it. The air bag was replaced on the driver side only and the steering wheel cover was scratched during the process. The air bag wasn't deployed but replaced anyway, but only on one side. The steering wheel no longer adjusts and the car pulls to the right when accelerating. The plastic rivets are falling off or missing under the carriage where the rear bumper was replaced and the windows are no longer automatic when closing. The battery was removed or disconnected and may have caused this. I don't think a full inspection was conducted and only visible damage was repaired. The car also shakes during operation.
I had an appointment and still waited 40 minutes and I was only customer waiting. Others came and went while I waited. I had to call twice regarding status. Car was to be finished on Friday. I called at 4pm and it was finished but no one had called me.
Polite, professional staff was the best part. Checking in and out took to long. Getting back a clean car was nice.
Great staff. Great communication. Print service. Done way ahead of completion date. Car looks fantastic.
I received excellent service. The car looks like new.
Robert, my service adviser was very helpful in getting the vehicle done early. Rainey, the office assistant answered all my questions with knowledge and concern. She was very helpful in getting all the paperwork done timely. I would bring my vehicle back here for future repairs.
We appreciate all of the work and it was a pleasure to get our car back early and in great shape. Thanks again!
Brad did an excellent job keeping me informed of my vehicle's status, when there were changes. I would gladly take any of my vehicles here if they needed repairs. I would also recommend my family and friends to Caliber Collision if their vehicle(s) needed auto body work done.
My car looks amazing. Robert provided excellent follow up and customer service. The receptionist was friendly as well. I will recommend Calliber to co-workers and friends. Thank you
Everything looks great. My only complaint is it took 11 days instead of 8. Overall very satisfied with the complete job
The repairs were done ahead of schedule n I was totally satisfied
I appreciated the professionalize of the team...and the work that was done was exceptional. Thank you.
Was a great experience. The entire crew was extremely professional, knowledgable and very helpful in answering my questions and addressing any concerns . If I ever ( hopefully not ) have a problem in the future I will not hesitate to use your services again and will recommend your service to friends and family. Great job, keep up the good work ????????????????????????
Robert was very professional and did great work! Very pleased with my service
My issue was not corrected and I have to take it back again this is unsat. And if allowed I would be going to another place to fit vehicle.
David was great! Explained everything made me feel good about leaving my car there - The girls at the front desk were nice !
I have always relied on Caliber Collision to repair my vehicles. They have always done an outstanding job and have excellent customer service
This is the second time I needed one of my vehicles repaired. I love their work won't take my car anywhere else. Those guys are awsome!!!
I'm bringing it back tomorrow. Multiple issues.
Great people and very nice job!
The car looks awesome. Dave did a great job. He is very professional and courteous.
I would highly recommend using your company again.
The work I had done on my car came out looking good.I knew you guys would do a good job because of all your help from reading your reviews. I was very satisfied with the job you did. Thank You Brenda B
The people who met me at my car both checking it in and when I picked it up were very personable and represented Caliber in an excellent way
Good job. I even got a ride home. Thank you
Thanks for getting my car done so fast. And for returning it to me.
quick and job well done, very good service reps.
More than anything, I appreciate that they were honest and realistic about how long it would take. At other repair shops, I've been told it would take "about a week" and it ends up being over twice that. But at your shop, they gave me a date when the car would be ready - and that's when the work was done. Very pleased.
Brad Dillard was awesome. Very professional and willing to go the extra mile for me. The car looks great. Thanks!
Quality-oriented team at Caliber. AAA wholly endorses them...that is enough for me.
While I was completely satisfied with the repair experience, there was one thing. When I got in my car after picking it up, my seat had been moved. First of all - there was no reason for my car to be driven, just moved into or out of the shop. No reason to move the seat for that. Second - I'm 6'1" - a tall guy should be able to fit into my settings, but I'm not so tall that someone shorter shouldn't be able to deal with it. In a car without memory power seats it can be a bit of an ordeal to get the position back to "just right." I would still bring my car back to Caliber for future repairs if needed, just please try to enforce as much as possible that the guys moving the cars in and out aren't messing with customers' settings.
Absolutely fantastic! They were courteous, expedient and communicative. I had an excellent experience!
I am very pleased with the service received from Caliber Collision and would have no reservations recommending them to friends or family. I was provided an estimate and received insurance approval within 36 hours of the accidence. The original estimated completion date was 2 weeks after drop-off, this is over the holiday break. I asked if there was opportunity, that it would be very helpful to have my vehicle back for a family trip (5 business days later). The Caliber Collision team made it happen giving me a early Christmas gift. Joe Orechovesky, El Cajon CA
The experience that I had with caliber was great very efficient and the work it's self looks great. I do feel that the workers at this location in El Cajon are very professional and made the entire process easy.. I work for Allstate and we use your company, now that I have had the opportunity to work with you I will recommend even more..
Mario (El Cajon)was a great help with my Lexus Bumper
Vehicle Make : Oldsmobile
Mario was super. He explained what all was needed to be done. The finished job was beautiful.
From Brad was exceptionally wonderful from the moment we spoke. And most of everyone else I was in contact with. I really appreciated the service/repaired on my vehicle completed earlier than expected. I really didn't have the extra funds for a rental. The icing on the cake, the company delivered my vehicle to my place of employment. I regret not having any cash to leave a tip.
I wish you and your families a Merry Christmas & A Blessing of a New Year. May God Bless you All!
Your employees are amazing. Friendly helpful informative mannerable. Always nice to deal with such a great bunch while ur frustated with not having a car. They r also speedy. Thanks Brad fir all ur help
Brad did an amazing job- my car was done very fast and very well! The gal at the front desk was very sweet and helpful arranging the rental and explaining the paperwork. I had a horrible experience at a competitor- I can say I am EXTREMELY impressed by every aspect of the staff and their work. I will definitely refer to family and friends. Thank you!!!
I have had two separate occasions bringing my vehicle to caliber. Both of them were great considering it was not great circumstances that brought me here. Both times my car looked brand new when I drove it off the lot. They were timely in the repairs and kept me updated on the progress. I recommend it!
Calliber Collisions was a wonderful company to work with. They exceeded my expectations and were sure to keep in contact with me at all times while my car was getting fixed. Robert was the most helpful employee at calliber collision. He is a huge attribute to the company. Anytime I called with questions about my car Robert was always prepared to answer them. He was sure to always keep me in the loop at all times.
Done quickly, David very nice to deal with
Vehicle Make : Volkswagen
The staff was professional, and did a great job in the repair. It took longer than I thought but that was because they were insuring the job was done right. I was overall pleased with the experience.
Robert was wonderful. He explained everything clearly and was very pleasant. The only thing I wasn't satisfied with was the fact that my 'check engine light' came on after my accident. Robert said I need to take my car to a Nissan dealer and have it looked at. If they determine it's due to my accident Robert would help me with my insurance company. It is really inconvient to have to do that as I have five children and very limited on time.
Besides that Robert was great. The receptionist was also very pleasant to work with. Thank you to all your staff.
The car looked great thy even waxed the whole car and it was completed 11 days early.
brad was the best kept me informed and went above and beyond
The staff are extremely friendly and cordial. Communication from Caliber Collision regarding the repairs was provided on a regular basis. Staff is efficient and thorough.
YOU PEOPLE WENT THE EXTRA MILE EVEN WASHING MY CAR FOR ME. THANK YOU THANK YOU THANK YOU THANK YOU AND FORGIVE ME FOR RUDENESS. I WAS NOT, AM NOT, MYSELF SINCE MY HUSBAND PASS3ED AWAY. YOU WERE TIMELY AND YOU WENT THE EXTRA MILE. THANK YOU THANK YOU THANK YOU. I WILL USE AGAIN AND WILL RECOMMEND YOUR SERVICES TO EVERYONE I KNOW.
MAY GOD BLESS ALL OF YOU!
I was always updated on the status of my car. Robert was great. He made sure I knew what was going on & I felt like my car & I were family. Thank you for making my car look like new again!!!
Everyone was very professional. They kept me posted on the progress of repair. My car was finished on the day they estimated. Everyone was positive, friendly and all around extremely helpful especially Chris, Veronica and Christine. I would definitely recommend Caliber Collision on N. **** in El Cajon.
Thank you it was a very professional experience and my car looks beautiful again
Your employees and the work completed were of
The highest caliber!! A huge plus was the cleaning of
The interior and outside of car including wheels!!
You were terrific in all ways.
Robert was great at his job of keeping me up to date on what was going on with my car. The repair on the car is like it is new GREAT JOB to the guys who put it back together.
Vehicle Make : Mitsubishi
Their customer service is wonderful.
Vehicle Make : Volkswagen
Professional service and quality work....what more could you ask for?! These guys completed the job ahead of schedule and provided courtesy calls to keep me informed of their progress.
Even tho having my first accident ever was stressfull at christmas.. Even more money wise? But I have to say between robert and christie and all I delt with in elcajon they just made it all such a pleasureable experience.. I never even had to stress about my car!! Every one at both carlsbad elcajon was wonderful and iam so glad I took the advise of auto club to go with you!! And I will sugest it to all in need!!