Vehicle was repaired quickly, and in far less time than I anticipated. Normally that is a good thing... However, being surprised with a notification that the repairs were complete and ready for pick up, when no definitive estimate on how long the repairs would take, and last update was that the shop was still awaiting parts was initially unwelcome news. Had an extremely busy work week aged, and had no plans to pick up the vehicle that week. On a positive note, when I called, the manager assured me that I could pick up the vehicle at my convenience, or he would be willing to have the vehicle delivered, if necessary.
Another positive: overall friendly and professional attitude by the staff.
Reused stickers in door jamb looks unprofessional. upon picking up the vehicle I noticed damage mear rear driver's side wheel well which I do not believe was there when the vehicle was turned in for repair.
They are awesome and really quick with fixing our vehicle! Friendly staff an amaing service!
Thank you! Did a great job on my repair. Friendly all around.
The Staff was absolutely professional and kept me informed every step of the way with the repairs. I really liked the fact that Mike**** are out to ensure my satisfaction.
Excellent service, and quick turnaround. My truck looks brand new and was returned cleaner than when I dropped it off. Friendly staff and the manager personally showed me all the work to make sure it was up to my satisfaction. My first choice for auto body work if I ever need help in the future. I want to say thank you to everyone at Fountain CO Abra. You really made this a good experience for me!
One heat light on the right wan new but on the left was not new. But over all it is good.
The entire experience could not have been any better. Being very particular about my vehicle, I really appreciated Abra taking great care to make sure my vehicle was handled carefully and with respect. The staff was as professional as humanly possible. The entire experience was clear, simple and accurate, a perfect transaction. Def referring all my buddies in the armed forces, you guys are awesome.
Work was done quickly and professionally. They made the process hassle free.
Excellent service, very friendly staff. Fast service !
Please pass on to your guys, I appreciate the amazing and quick repair work completed on my car. I enjoyed being in such a friendly and professional atmosphere, and at the same time immediately felt welcomed by all the smiles and as I walked in. You guys got my business, and I will recommend all my friends and co workers to visit your establishment if the need should ever arises. Thank you for making a stressful event so pleasant.
You have always done excellent work on all of our vehicles.
You guys do a great job. I would recommend anyone I know to go to your shop! Great work.
I was shocked didn't expect my truck back the next day. Plus it was a good job I'm pleased
This is the second time we have used Abra and again was a fabulous experience. Great work timely and keep you notified.
Everything was explained to us so we knew what to expect. Everyone was very polite which made this go very easy getting our vehicle done. Will definitely consider you if ever needed for any other work. The truck looks like new. Thanks for a job well done.
The ABRA Team did a GREAT job. The team was very welcoming, professional, and very accommodating. The shop a manager, Mr Mike****, and receptionist, Ms Janette, were extremely welcoming and professional.
Beautiful work. We are pleased with our
Results and will use them in the future when
We can afford to have more work done on
Extremely professional and exceptional customer service.
They were very helpful and quick to fix my vehicle. Janette had wonderful customer service.
Everyone at Abra was friendly and answered all my questions. The text updates were a welcome surprise, even though they told me I would be updated on the progress of my repairs.
The quick repairs were nice and they even arranged for me to leave my rental with them and they would close out the contract and have it picked up.
First class treatment by a first class company.
Vehicle Make : Volkswagen
In and out very fast, went the extra mile to match the new paint to the rest of my sunfaded car.
Excellent service, from the front office to the crew in the shop!!
I am extremely pleased with the repair work done to my car's bumper. The workers went above and beyond to make my car look better than it did before.
The team was awesome and my truck looks great!!!!!!!!!
Did a great job fixing all the damage on multiple areas of my vehicle.
Outstanding service and timely updates. Thank you.
Very good job. Kept me notify efaboutprogress.
ABRA went the extra step when not required. Upon asking for quotes to other repairs out of my pocket they took care of me at a very acceptable cost even though they did not have to do it at all. Then WOW they even detailed my car when done. Being a mechanic myself I have never seen another go this far extra to take care of a customer.
We had a great experience. Car was taken care of and nice and clean when we picked it up
They were able to get my car in at a good time they did everything possible to get this vehicle looking the way it should look. Very satisfied with the service I received Will tell friends and family to use Abra
I appreciate that they took care of me right away. Everything went very smooth
The staff were very professional and not stuffy. They were real people that seemed concerned over my issues. They were informative and up front on what they would do. They kept me informed, I like that. The job was finished before schedule and the work was great. If I ever need a body shop again, I know where to go: Fountain Abra collision center.
The customer service was excellent. They worked with my schedule and detailed my car prior to picking it up.
Vehicle Make : Volkswagen
Jeanette and Mike were very communicative and explained whole process.
Everything was great! Would recommend to anyone to come here for repairs
Looks like a new truck again thanks ABRA
They are awesome. Unfortunately this is my second time having to use Abra due to a car accident and they have always delivered beyond my expectations. This specific location off Rustique Dr has some of the most amazing customer service and always kept me up to date on my repairs. I have and will continue to recommend people to them. The repairs are so good that I cannot even tell my car was once smashed. Seriously cannot thank them enough and to have it done in such a short amount of time is truly phenomenal. Have zero complaints. Thank you again
Vehicle Make : Volkswagen
I was very impress by the repair made on my 2015 Volkswagen CC. The repair was completed in 16 days from the time of the initial drop off. Mike**** and his team did a great job. I would diffinitely would recommend Abra Auto Body & Glass to my coworkers. Thank you again Team Abra for the repair and great customer services.
Amazing job an detailed my car too , excellent service
The service was great. I was really happy with their work.
They were very nice and professional. They updated information on our vehicle when it was in their shop.
Dusty was amazing. He was professional and extremely knowledgeable. He informed me on what was going be done and kept me in the loop on progress of my repairs. He represents your business in a way you couldn't ask more of anyone.
Great service by Abra , despite the insurance claim guy!
The staff and workmanship are great!
Very nice staff and always kept me informed
Staff is awesome and professional. I will recommend them to anyone that needs work done.
Janette and Dusty were excellent! From the time I dropped-off my 2012 Honda to the time I picked up, I was treated extremely well. Thanks for keeping me posted through-out the process and for outstanding craftsmanship and quality in the hail repairs. I'm very pleased with your work and customer service! Chaplain (MAJ) Pat Opp
Good team that takes pride in their work.
i will definitely recommend you to all my friends if they need repairs. I was completely satisfied with my experience from the beginning to the end. Mike please pass on to the staff . Thank you from my wife and I .
Amazing service and staff. Best work ever done on repairs.
Received everyday up dates on my vehicle while it was being repaired either by email or phone. The personnel was awesome, very friendly and professional. Oh! The work was done in a timely manner. An A plus rating for the work. Highly recommend body shop. Thanks Abra!
Always the best and friendliest people to take my car to. Please keep doing what you are doing,you have it right.
Good updates during repairs. Excellent Q&A before picking up.
Great job. Very friendly office personnel. Very professional! Appreciate the messages on the status of my truck while it was there for repairs. Front desk personnel was very good and accomodating.
Excellent repair and service. Would definitely recommend to all my friends and family.
You guys were amazingly quick and polite I'd gladly use you again.
The whole team at Abra did an amazing job and listen to all of our concerns. Will definitely go back to this shop in the future.
Abra did the bare minimum,thanks for nothing
I was very satisfied with the work and time
Always a pleasure!!! Thanks
Mike and Dusty helped me out immensely. They took the time to listen to what happened to my vehicle, share insight on the repair process and schedule me in right away when I brought in the vehicle for estimate. Additionally, they processed my vehicle so fast I was able to get it back for my upcoming out of state business trip which I explained was very important to me. They are truly masters at their craft and their customer service is above reproach. If I ever have an issue again that requires body care or anything for that matter, I will choose Mike and Dusty first. Thanks again guys!
I appreciate the fast friendly service! My overall experience was outstanding. I plan on using Abra Auto Body & Glass in Fountain for all my repairs. Special thanks to Jeanette at the front desk she is amazing she helped me set up my rental car as well as my estimate in a matter of minutes and genuinely seemed concern about making my repairs a smooth process.
Great experience. Loved the daily text messages to let me know any updates
Really appreciated the text messages and updates. Awesome customer service!
I just got my car back in the past two hours. I need a day or two to see if all is well. It looks very well at this time.
Everything was taken care of in an efficient and professional manner. The staff were friendly and we're helpful with any questions and concerns I had about my vehicle repair. I highly recommend these guys for anyone with any type of auto repair.
Very friendly team, kept me updated with status texts.
I was kept informed the entire time. The staff and everyone I spoke to was extremely polite and understanding! My vehicle was repaired in a timely manner and the work is exceptional! Usually it's a big hassle when it comes to car troubles, but I'm very satisfied with your service! I thank you all so much!
My vehicle was finished in two days! Great job and fast repair!
There is no need to contact me as the only thing that I would change would be the wait time between rescheduling my damage estimate when I had the correct claim number but the prior estimate scheduling had to be pushed up because the claim number was lost somewhere in the system. Everything was resolved, though!
I am always very pleased with the service at Abra. I tell all my friends about Abra. I don't like my car getting damaged but I know it will be repaired correctly at Abra. Thank you
Very satisfied with the timely fix!
An absolute wonderful job. My car looks amazing! It doesn't even look like there has been any damage. Highly recommend and if I ever need repair work done again i will come back!
Jeanette was was the person I delta woth most. She was professional and kept me up to date. The office worked around my schedule in order to accommodate me. My vehicle was returned to me in a timely manner and looked great. I will definitely recommend your business to my peers. Thank you for excellent customer service and outstanding repair!
The experience was great. It was an easy drop off with the rental car waiting for me. The job was done sooner then expected and they delivered the car to my house and picked up the rental. Well above expectations all around.
Drove up and was created right away. The problem was addressed and fixed as soon as possible. The staff was friendly and courteous and assisted with all my needs.
Everything was great the whole staff team did a excellent job In taking care of me in my car specially Giovanny
Good communication, good service.
I would recommend your business to anyone. By standing in the bay doors you can tell by the clean organized shop that your people take great pride in there work in a timely matters. Thanks again
Great service! Friendly staff! I would recommend friends and family to your company! Thank you!
Thank you everyone at Abra starting from the lowest man for putting in so much hard work I really appriciate it all tho it took a little longer than i had hope for i was impressed by the quality of work i would say **** near prefect
Great job everyone very happy with the work
Thanks for the outstanding job you fellows did on my F150 I will tell others about the well done job you did on my F150 thank you very much.
I really appreciate how easy you all made the process. Car accidents are a terrible thing to face but with your help, it was effortless.
It was very good service and I like the they keep posting of progress of repair
Amazing service with customers and repairs
Excellent job and very professional thanks you
Outstanding job. Very professional and great work.
Completely satisfied and happy with your service! ????????
Customer service and promptness is absolutely perfect at the Fountain location.
Thanks for having it fixed quickly and for working so greatly with me. The updates as the repairs were being done, were so awesome. Thanks again!
The t am at ABRA in Fountain were very knowledgeable and nice to work with. Jim kept me up to date on the work on my truck. Would request their services again if I had to.
I am happy to say that your body shop does excellent work will gladly recommend you do others thank you
The staff was very friendly, very helpful and I appreciate everything they did for me. I would defenitly recommend your shop to my friends and family. Thank you
Everyone working at ABRA was extremely polite and welcoming, and I was more than comfortable leaving my car with them. They made sure that I was informed from the beginning when my car was dropped off to the moment it was picked up. Exceptional customer service and auto work; I'd definitely come back.
Everyone was very friendly & keep great contact with me. My SUV was done in a timely manner & when they said it would be. Great place!
I truly appreciate your great customer service! You guys were fantastic.
Car looks brand new. You guys are awesome. Excellent customer service across the board. Very professional. Highly satisfied. Thank You.
Customer oriented and very informative of day to day progress. You relieved a lot of stress. I truly appreciate how professional you all were and the skills of your repair team. Thank you!
Amazing customer service, fast, and efficient. Overall, we had an amazing experience, thank you!
They went above and beyond to do a fantastic, timely job. They kept in contact with me through the whole process.
They great work and I'm completely satisfied with my results
they kept me updated on the entire process. I was satisfied with their level of work. I would recommend them to a friend and I will definitely use them again.
Very professional staff and always maintained contact with me to update me on progress. Two thumbs up!
Vehicle Make : Mitsubishi
Staff was very friendly and helpful. Quick turn around time.
Thank you for keeping me updated every day on my car. Everything about this process was super convenient.
Everything about ABRA was amazing. I couldn't have asked for a better experience with such an awesome team! I was well beyond satisfied! Thanks again!
I brought my car in and needed a fast turn around time. Though no promises were made, a game plan was explained to me and a commitment was expressed that the repair would be done as soon as possible. From my first contact at the front desk to getting my keys from the general manager, a very high level of customer care was exemplified. Jeanette was great in streamlinig the process and saved me some hassle and time. She exhibited a general understanding of the repair process and really worked with the scheduling to help shave some time off of our wait. I was contacted regularly and kept informed of the progress. I really appreciated the stellar communication from Abra during the wait. When my car was finished I was called by Michael after hours and he let me know that my vehicle was ready. When I arrived a thorough itemization of the repair was given to me and my questions were answered. There were several things throughout the process that let me know that the Abra employees are dedicated to the job and the customer. I was highly impressed and satisfied. A big thank you to the Fountain shop!
Great service, keep us updated through the process will definitely be going back to them for any work needed.
The service was awesome !!!
Constant updates, friendly service and amazing work
I appreciate how fast the work was done and my car looks great. I also appreciated the constant status updates! Great job, I would definitely use Abra again!
It was awesome thank you.
Love this place! The staff always treats the customer with respect and courtesy!
Very professional and helpful. They where able to complete the repairs and all that was needed before schedule.
Love the fountain shop; the people there are so great; and I even got a really clean car
Great customer service. Jim was awesome.Also liked the daily text message updates. Will highly recommend in the future. Thank you
Nice and helpful workers. Enjoying getting the updates.
Vehicle Make : Mitsubishi
If we need any more body work(hope we don't) we will see you again. You did a great job repairing our suv
Thank you and your team for fixing my car with quality work.
Vehicle Make : Volkswagen
Im very happy with the outcome of my car, it looks great!
Super professional, fast and courteous service.
Great service and friendly people who were willing to go the extra mile to satisfy customers. I felt very welcomed.
My car looks as if it was never in an accident!
Communication was excellent and the work was top quality!!
They were courteous and helpful in every regard when dealing with our repairs. Not only that but their facility was clean and neat. The repairs were seen through in a timely manner. I couldn't have asked for a better experience.
Well updated, on time finish date, and loved having a cleaned car on pickup.
Professional and informative on the progress of the work being done. Great team.
Thank you so much for the great job you did on my truck. The daily updates was much appreciated.
Your an awesome team,!thank you so so very much. My "Baby girl" is very happy to be back in her garage. And....!i have a smile on my face.????
A better job could have been done on keeping me up to date on what was happening to my vehicle. I got two calls from a live person, who gave me detailed information, which I greatly appreciated. The texts I recieved seemed automated and contained no information on what was happening to my car. For example "Update: Hi Sgt Hinman, your Ford is happy here! Why? Because we are taking good care of it until it comes home. ABRA Auto Body & Glass". My car isn't "happy", it's a machine! I would have preferred a text update more like "We have finished the mechanical and body work on your vehicle. We are starting painting today. Barring unexpected problems, your vehicle will be ready for pickup in **** days"
Great service, kept me up to speed on the pprocess, helped with the rental car, and overall it was the best experience with an auto body shop that I can remember.
Despite the fact that our hood took forever to ship (because of the company not Abra), they were very helpful and as usual workmanship was top notch!
My truck looks amazing after all the work that was put into it. I would highly recommend Abra, to all my friends
Prompt fix, appropriate amount of updates and pleasant staff.
Great professional service,thank you for great customer service my car looks and runs great!
Great professional service,I was impressed to finde that here in fountain,great team! Awesome!
Abra was quick,very helpful, professional, and did excellent work in my truck. Great communication. Thank you!
Thank you for a great job on my truck. Looks and drives great. Your company is an outstanding company and make everyone feel like family. I will alway recommend you to others for the service you provide and quality of work preformed.
Did a great job with the actual repairs. Work was better than expected. Only complaint was estimated time of completion, but i know that isnt always a controllable component.
Thank you for the wonderful job you did on my 2010 Chevy Tahoe. Janette was extremely friendly and knowledgeable. Daniel was very helpful when I picked up the vehicle. I will definitely recommend Abra to to friends. Thank you all
Would highly recommend to any friends or family
Dusty and Daniel were excellent. They went above and beyond to make sure everything was done correctly with the Tahoe. They detailed my Tahoe and dropped it off at my house.
Been a customer more than I would like to be lately but ABRA has been awesome all the way around
You guys are extremely professional and friendly. Thanks for giving me updates on the progress of my repairs.
Appreciated everyone's helpfulness!
Impressed with speedy repair and cleaning of vehicle.
Vehicle Make : Volkswagen
The staff at A BRA were very helpful and friendly. I was very happy with the work that was done. Every time I had a question it was answered. Everything was done in a timely manner. I definetely would recommend ABRA . Thank you ABRA, well done!
The paint was spot on and the repair made it look like it never was hit.
The communications from beginning to end was fabulous! I didn't have to guess about the progress because they always let me know what was happening to my vehicle. Great job!
I was very impressed with you guys. Thank you for being so helpful!!
Vehicle Make : Volkswagen
I was thoroughly impressed with the customer service we received!!! I got calls and texts for updates and was more than pleased with everyone we spoke to at the shop! If we ever need any repair work done on our cars in the future we will definitely come back to Abra, and recommend to others!
Thank you ABRA !!!! VERY happy with my "new" Spark !!!!!
Great service and great personalities. Very professional with excellent workmanship.
Outstanding customer service! And my car looks brand new. ABRA is the greatest. I will highly recommend to everyone I know
Vehicle Make : Mitsubishi
Great work!! Repairs were completed sooner than expected. Job well done. I'd recommend ABRA to anyone.
Work well done. Friendly customer service.
Vehicle Make : Volkswagen
Very polite and courteous.
I rate experience 10 out of 10. Thanks
Everyone was so cutlrtious and focused on customer service I was very impressed. While I hope I don't need body work again, if I do I will use Abra!
Customer service at every point of contact was excellent!
Very attentive to my needs.
I like that even though I had a problem with the word done. It was corrected ASAP with no hassle or questions.
All around Great job car looks awsome
Never going back to this body shop
The team was very understanding and professional. I was very impressed with their commitment to customer satisfaction and workmanship. I will use ABRA in the future and recommend the Fountain shop to my friends and family. Thank you for your time and patience. Have a great day.
Vehicle Make : Mitsubishi
Everyone was extremely friendly and they got the job quickly and it looks amazing.
Daily texts were very much appreciated. The coordination with USAA and the speed of the repairs were excellent. Thank you for a job very well done.
Thank you for the easy and simple experience.
Great job and repaired as promised!
They were really professional and nice. They kept me upto date on my car repairs which were done in a timely manner. I would definitely use them again and refer a friend to them as well.
Service was quick the staff was professional and the work looks great... It's been a long time since I've worked with a business that operates at the level of professionalism that this one does
Great service and people.
Great service. I appreciated the constant updates on the repairs.
Great service, made me feel like they were there for just me
Great job, customer service, keeping me informed and job was completed in much less than what was quoted. Thank you!
That was the smoothest process and the best service I have ever experienced
Super customer service, fast repair, fantastic quality work!
Extremely nice and helpful staff. I've never had an easier experience!!