I was impressed that I received a text message every day. I also received phone calls to let me know of any progress. When I picked up my car it was clean, the tires were dressed and the interior was detailed. Very nice surprise!
I was very satisfied with your work and thank you for your job well done !
Jim was great, attentive, informative and helpful!
Curtis and Jim were really helpful at the Decatur branch. Got my car back on the estimated day!
Fast and quick repair.
Very easy transaction with the insurance
Thanks a lot.
I am extremely satisfied with their great customer service and with the repairs to my car!
We are still having some issues with the car door. My husband will contact you next week.
This is the second time I have brought my Mercedes into Abra and I'm so grateful to the very beautiful work they do. Plus they called me everyday and updated me. They were so very nice. Hope I'm not in another accident but I would come back in a heart best. Thank you for your beautiful work and vertykind service. Ninon Daulton
Very fast service, great communication about the status of my car, and great customer service and friendly staff !
ABRA did an outstanding job on my vehicle. Superb customer service!
They whole experience was amazing. Great staff great service and timely repairs!
You guys did an awesome job..
I loved the service and the customer service. It was easy with no problems
My car sounds like a motorcycle it's terrible when I step on the gas pedal it has never felt or sound that way I need someone to test drive it and repair my car. I am highly upset and have to deal with this car all weekend until Monday can someone please contact me ASAP Monday morning upon opening your business so that this situation can be taken care of
Vehicle Make : Mitsubishi
Wonderful experience easy, understanding and they keep you informed thru the entire process. Thank you!
Mr. Jim was very helpful and the staff was very nice. They did a great job w/my car.
My bummer looked brand new... and they cleaned my car which was a nice gesture.
Staff was very professional, courteous, & knowledgeable.
Very friendly-fast service-great communication & overall great job in a fast manner!
100% satisfied on service and will definitely refer to friends.
One improvement suggestion is longer time repair than expected.
They were very kind to me and answered any question that I had. The repair done looks flawless.
Thanks for doing A Wonderful Job And Great Work
Very nice and helpful I will give 10 for it Mr. Carter
Everyone was extremely nice and helpful. I really enjoyed my experience and will definitely refer people to ABRA. My car looked and smelled great. It was washed and cleaned uo on the inside. Just excellent experience all the way!
car seems to be driving great
Great customer service and careful work. Very impressed!
The team at ABRA was very professional and accommodating. Curtis was a wonderful associate and ABRA kept us informed throughout the process. Thanks ABRA.
Everyone was very courteous and friendly and my car looks as good as new.
The text messages I received during the process weren't always appropriate -they seemed to be like periodic form letters and I didn't feel like I was getting the straight scoop. Other than that everything was fine.
Everything met my expectations, and it was done in a timely manner. Thank you ABRA team.
I would highly recommend your business to anyone who needs repairs on the vehicle.
The best place I could have ever sent my car to.
Car's great. Was hoping for a quote to replace my windshield while other work was being done but I never heard from anyone. Otherwise, job was terrific.
Curtis Stanley turned a frustrating experience into a positive one.
The staff was amazing from drop off til pick up. My car looks brand new. I will always use Arba for body and glass work.
This was the best repair experience I have ever had getting my car repaired
Thank's, Harold ****
Everyone was friendly and professional.
The technician was thorough and clear as he explained the process.
I would highly recommend ABRA to my friends.
Your staff was amazing. I received both an email and call every day about the status of my car. When I had questions your team answered very politely and expressed real concern for the car. When I picked it up today at the shop the team let me look over the whole car and request some minor changes on the spot. No complaints, no excuses they fixed it on the spot. Very impressed and have already told a number of people about my experience.
Curtis at the Decatur location was very thorough and a joy to work with. The technicians did beautiful work on my car! Thank you.
I am very satisfied with everything associated with ABRA.
Everyone was great. Friendly and informative people. The body work was beautiful.
Great service and car looks like brand new again
Everything was great. Everyone was super friendly and helpful!
Delay in service
Promised car woul be ready
Communication was inaccurate
Overall would not use them again
Great job,my car do no longer looks like it was involved in a collision. Great customer service to the entire team!!!!????????????
From when my insurance company USA A recommended Abra, I was a little hesitant but I said that Abra have a logo behind their name. A company with a logo and with multiple locations should be a reliable source and can render quality customer service. I spoke with the intake person and he told me that my car has a lot of damages but will have my car ready in about 2 to 3 weeks. A course, that was untrue. Then I was assigned to a person named Jason who gave me inaccurate information everyday about the status of my car and when my car would be ready for me to take delivery. I have never been lied to as much as Abra have given me service. No one offer anything that would ease my frustration until the marketing manager step in to offer a better car than the base model Nissan altima is not compatible to my Lexus. The whole process was very stressful and I will not recommend this company to anyone nor my military buddies who might need to have auto body repairs to their car. Again, I will be delivering my comments to USA A regarding my experience with this company. I paid $285 dollar for Windows tinting and two of my windows are scratch on the side of the damages. Going forward, I think if someone is going to render services, and give you a time frame on completion of a job, then they need to stick to their word or offer some form of recommendation to take the customer mind off their car. Thank you guys for delivering my car back to its original specifications on 26th of July 2016.
Front desk customer service experience is horrible. She is very rude
My car seat was left nasty
My back panel is falling apart
Overall experience is not good at all
I like the fact that the whole process was effortless and your estimated time of repair was spotted on. Thanks guys for making a an uncomfortable situation feel a bit better.
Vehicle Make : Volkswagen
Enjoyed talking to the receptionist. Everyone very professional, but also friendly. Thanks for washing my car!
I'm very happy with the professional work and personality of the of the whole repair shop, you guys are at the top and I will recommend your to my folks anytime.
The service was excellent and I loved that I was informed of the progress of the repairs via text.
The communication with your team started good then it went south fast. Then when I was told my veichle was ready, when I drove it out I notice the sterning wheel was not line up with the front tires. I brought it back and was told it would take two hours. It was not ready until the next evening. I am not happy with my experience!
Very nice staff caring make u feel like family job done right
Everyone was really nice and I was kept up to date on service throughout the process.
Excellent care and customer service. I may find more people like them but no better people than they.
Everyone was fantastic. Great professional customer service!
Thank you so much for the timely work. The entire staff was EXCELLENT!
The service I received at abra was excellent everyone there is very kind and listen to your concerns they were very fast with the work I needed done to my car when I picked up my car it was like a new car I was very pleased and would recommend abra to anyone I know thank you for your amazing work
I loved the friendly customer service.
Danae Jones was very helpful at the Decatur location.
My car was finished when they said it would be and it looked great!!
My Experience was Great!!!!! From drop off to pick up, thanks for everything!!!
Just great people and super service