Lehman's did a great job at communicating with me. Which I really appreciated especially after having almost nothing communicated with me from Hopkins Abra.
I had great service, and everyone was very helpful.
Wow, this was the best customer experience I have had
In a long time. Absolutely everything exceeded my expectations. Elliot and Jennifer were awesome.
All the techs and mechanics are impressed with the job
Excellent communication throughout the process
Friendly. Did a great job. Appreciated all the updates.
Well, the ratings I saw on the review were correct. My service advisor was nothing short of stellar, the repair was quick, cost was low, and The professionalism was awesome. Unfortunately nowadays you don't expect great service so it was very surprising to get exceptional service.
Thanks again and I'm now a life long customer
Great communication and great work. I would recommend you guys in a heart beat.
Elliot is great. Very helpful.
I was impressed with the e mail up dates and that the whole experience was on time just as promised, we have always had prompt work and quality work. Thank you sincerly Charles W
Dried paint everywhere...car wasn't derailed. I've had repair done at a different company and my car came home looking brand new!
Incredible communication and work quality. Bravo!
Overall, good experience.
The Chaska crew took amazing care of me. I will come here if needed ever in the future do to everyone involved on site. Great people
Elliot was great at keeping me updated! Thank you!
Super happy with the service and follow up. Thank you for getting us in and taken care of so quickly!
Elliot was fantastic! My initial experience on the first quote was a bit sour. Once Elliot was involved the entire experience was A! Kept me informed. Always made sure I was comfortable with the process. I was important to him. That's not customer service...That's customer appreciation! He is a keeper. Referrals coming your way! Thank you Elliot!
Amy was a pleasure to work with, everyone that I talked to you treated me professionally and with a positive manner. My car looks fantastic thanks for everything you guys did.
I was very impressed with how fast I got my car back and how nice everyone was. Thank you!
Paint is not smooth under good light- "orange peel" , foreign bits in paint, slight run(s)- will have to take a closer look when I have time and there is good light
Amy was the BOMB! I would recommend working with her to anyone! They even cleaned my messy, messy truck. Thank you!
We appreciate the excellent customer service, friendly environment, frequent updates and promptness. We would recommend their services. Thanks!
The repairs on the convertible were amazing I just wish this Sub-Zero weather would go away so we can really try it out and show it off.
The follow up was great as was the work done.
Excellent service from start to finish.
Car looks great and was returned to me early.
Will be bringing it back to you guys if I ever need a repair again. Great job guys. Also Amy was really good to me!
Not happy with damage to panel adjacent to work area. This needs to be fixed.
Everything was great! Thank you!
My parking light passenger side was not replaced and is not functioning .
I would MUCH prefer a Text that says your car will be done on the following day @ this time instead of all the flowery text I've received. I do appreciate that I was kept informed on the progress of the repair.
The truck looks great. Like new
Great customer service! Car turned out better than new!
Completely exceeded my expectations. Our vehicle was finished in three days and it looks better than new. It was also returned completely clean inside and out. They worked through the insurance so I didn't have to deal with anything. Even challenged the insurance when the cheaper aftermarket part they wanted to pay for didn't fit/look good enough. Insurance then paid for the OEM one. I also appreciated the text updates and calls letting me know the status of the repair. Five stars. Thank you.
Driver's side moulding behind the mirror was not replaced during repair.
Thank you for a job well done. Great experience, and wonderful staff.
I love you guys. You go out of your way for the customer and always, always have excellent prices and guarantees, not to mention the quickest possible repair times. I highly recommend your shop for people's repairs. Thanks guys!!!????
I appreciated the updates that you e-mailed me.
Great job fixing my Porsche - looks like new!
I haven't really had a chance to look things over just got it back
They did a great job on my Tahoe. The repairs they made make it look like new. They even buffed out other parts of the Tahoe that weren't damaged.
Will highly recommend them to my friends.
I was completely happy until ready to leave. My battery was dead. Employees were there within a minute to jumpstart me, so great recovery. But as I drove out of the lot my dash displayed "0 miles to Empty". I haven't ever seen that under 35. Neither of these are necessarily Lehman's fault, and otherwise service & employees were fabulous.
Really happy with the professionalism, customer service and wonderful results on my car. Thank you! Happy to refer friends and family!
Excellemt staff very helpful
Quick fast and very accomidating!!
The transition from the downtown Minneapolis garage to the Chaska garage and back was bumpy, not a lot of communication around it and relatively confusing. Everything else was handled professionally and explained well, and my vehicle looks almost as it did when I drove it new off the lot, inside and out. Excellent service!
My entire process with Leimans was top notch. I will use you for all my auto body and glass needs. Great experience.
Very smooth process from start to finish. Thank you - I was completely satisfied with the work that they completed.
The team at Lehmans are exceptional and we will continue to recommend them to our friends and family.
Great updates and detail on work.
Lehmann's has been my go to body shop for the last ten years and I would never go anywhere else! They always over deliver and under promise. Always a beautiful job always ready before expected and so professional. always feel well taken care of. Top notch crew who know what they are doing! Thank you once again for a wonderful experience! Ted Dickey Chaska MN
Did a nice job in a timely manner. Even cleaned interior!! Friendly staff
Excellent service and work. Thank you!
Everyone was so friendly and my van looks great! Love your front desk queen!!
Everyone was very friendly and super helpful! Vehicle was finished 2 days earlier than I expected. Thanks for a speedy and great job!
Excellent job as my previous three jobs. Will bring my vehicle again if needed. Thanks for another good experience.
Very nice and patient. They really listened and anything I mentioned that I did not like they corrected on the spot. Nice
From customer relations, to expedient, and quality service I am more impressed then I have been with any company in many years! The level of attentiveness that the technitions have is clearly demonstrated in the quality work. My vehicle looks new again, and surprise they made it smell that way too.!
Did not communicate well during repair
Very professional from start to finish. ????
Would go there again if needed.
Customer service very nice and helpful. Body shop doing wonderful job . Great work everyone !
Great work and professional knowledge of what they do.
They notified me on where they were. And how long should take. Really am satisfied with the detail work they did. Made me almost cry when i saw my truck.
It was such a great experience. Everyone that worked there is pleasant and helpful. Elliot was very detailed and made sure it was perfect. Thanks to the whole staff. I will definitely suggest Lehman's to friends and family.
Fabulous job quick in/ out, and done right
Body work looks great and you brought the carcar to a location convenient for me. That is great service!
Perfect job...done quickly.
Good people; very satisfied. They are a 10!
Operational comment for Lehman's HQ: Shop needs a wireless network connection for guests. (Looked like there was one but no one knew the security passphrase).
Thank you for being thorough and giving me numerous choices on how to go about my repair.
Poor communications about why the repair took longer than expected.
Excellent communication Scott is an assett to6your company. The truck looked great and was delivered as promised
Fast and good service my car looks beautiful. THANKS
I am so thrilled with how I was treated from the moment I stepped in to the moment I picked up my car! You guys really get customer service and how to keep a customer happy calm and informed! Thank you so much for everything!
Overall great work and the staff made it very easy to work through every step of he process
No keys were left in my cAr so i could take it
Car repairs were a week longer than what I was told, 3K more than the estimate, and no communication from anyone during that period until I called the shop.
The repair work was done remarkably well and I was informed of the progress the whole time. Great company to work with and customer service was superb!
My truck looks like it's new again.thankyou,I've already told and showed friends of mine of the great work you have done for me.
Thanks again. John K
Doug really knows his job he explains everything in detail and make sure you are updated throughout the job thanks for all of you doing such a great job on my truck
Mark A Koehn
Thank you so much to Doug who made the whole experience easy!
Vehicle Make : Volkswagen
We had a repair without insurance e and it was a complete nightmare.
Vehicle is in great shape, looks good and very clean. Enjoyed working with Doug, he was very friendly and responsive. Extremely happy with the work done and his willingness to answer questions and address my concerns.
Doug and Mgr awesome. Nicole rocks. Super team and great customer service.
Ron, thank you so much for your awesome service you gave me with my van!! You really listened to what I wanted and was patient with me when I was showing you mysterious issues that wouldn't present themselves, haha! But seriously you were warm, friendly and knowledgable. Thank you! You were really professional and courteous!
Very well organized group of people. The job was completed quickly and I am totally satisfied.
Doug was fantastic with his help and communication. Nicole was always perky and ready to help. ACDC rocks!!! I will be back.
My experience was excellent! Never used you guys before (am new to the area) and was so pumped to be able to drop my car and get a rental in under 30 minutes! I THINK it was Scott who helped me both for drop off and pick up? Very helpful and pleasant. Will be back!
Overall, I was in fact satisfied with my experience at Lehman's Garage but I simply wanted to inform "who it may concern" the text message alerts, while very handy in concept, did not play out as such. I received a text stating my vehicle was complete & ready for pick up, yet when I went to do just that, the garage in fact needed an extra day.
Fast and great service. Job complete before expected return of my vehicle.
Excellent customer service and great communication. I felt I was always in the know with progress and the results met my expectations.
Everyone was great to work with! Repair was completed by date quoted, Thankyou! !
The staff(Doug and Nicole) were very pleasant and capable. The car when complete was clean and perfect.
Complete professionalism throughout with everyone I dealt with.
I was truly impress with Lehman's Garage from start to finish. You guys are a class act. Keep up the good work. I have already referred you to several friends and co-workers.
One day into driving our repaired vehicle, it seems like the workmanship of this repair is very good. I have great reservations about recommending your company to others due to the complete lack of communication as the repair wrapped up. We understand that delays happen. We received our car a full week later than estimated. What was maddening was the only way we found out what was going on was for US to call your offices. We received the information at those times but in the lead up to receiving the vehicle we experienced the following...
Wednesday - original estimated completion. No communication.
Friday - we called. Found out the work was not completed but would be on Tuesday. Tuesday - no communication. I called. Found out the car may be ready pending arrival of parts from Toyota. Agreed to speak at 2pm. I called and found out the parts hadn't arrived.
Wednesday - no communication. Turns out Toyota delivered the wrong part but no one called with an update until I called Thursday morning. Correct part arrived. I had to call later in the day to push for delivery of the car by end of business. I picked it up at 5:15p Thursday.
We don't need to be informed during the agreed upon repair period how things are going but when things start to change after that, we need to know something in timely manner; initiated by your reps. We realize this is a hellishly busy time for you but someone always picked up and knew what was going on so it stands to reason if a process was in place those calls could have come from your shop.
Either you have an employee(s) who don't naturally communicate well and/or you don't have an established process for a scenario that probably happens from time to time.
I'd give you two thumbs up if the communication process matched the repair work. The fact of the matter is that there are probably shops that do repair work at a similar level but work with their customers more reliably. Sort this major issue out and you'd probably own auto service in the region. For the time being however, we can't give you that vote of confidence.
We already spoke with someone about buffing out the marks in the paint on the fender and they are going to take care of it for us.
The car looks terrific and runs well. It took a long time to repair but they helped out with a rental car which was appreciated