Great customer service from Charlene and Cheyenne. First class facility. Great job!
Outstanding customer service!!
Staff is super friendly and very professional. The two ladies that ran the office deserve a pay raise. I couldn't of had a better experience, thank you guys so much for a job well done!!!
I was told my car was going to be in the shop for 3-5 days. It was in for one day and when I picked it up it looked brand new. They even washed the outside and vacuumed the inside. Great work! I'll recommend you guys to everyone!
Charlene went out of her way to provide excellent customer service.
Outstanding service from Charlene, Cheyenne, and the rest of the Dover Abra team
Abra personnel were very professional and attentive to all my nerds, they kept me inform at all times on the process. Awesome Body Shop.Thank you.
Great service, kept current on repair status, quality workmanship and a ride when I needed one. If ever needed will certainly use again.
Very professional and service was completed in a timely manner
They were very pleasant and were very satisfied
My car looks great! You were really fast. And, surprise (!) you'd not just washed it but detailed the inside, too. Very nice. Thank you.
The paint job has a glass like finish and looks fantastic. It's a job well done
Charlene Darling was great to work with: personable and professional!
You all went out of your way to make sure I was pleased and I thank you for that
Charlene and Cheyenne were so friendly and helpful. I was surprised with how quickly they finished with my vehicle.
Everything was terrific. Great job and warranty
They did an excellent job with the repairs on our van. They kept in touch and let me and my wife know everything that was going on. If they thought there was going to be a delay they would contact us and let us know. They even got our van done sooner than they thought they would. We would definitely recommend them for any jobs and go back to them.
Outstanding work and service from first contact to pick up. Thank you!
Very professional and courteous ! Did the work quickly and efficiently!
The Ladies were extremely friendly and thoroughly explained the whole process. They are an amazing team! The guys did a fabulous job on fixing my car ! Thank you so much
THSNKS AGAIN FOR DOING THE UTMOST JOB ON MY CAR. SHE LOOKS GREAT. YOUR MY GO TO MAINTENANCE SHOP. THANKS AGAIN ABRA!!!
Outstanding job the car looks great runs good just like new again. Thank's for all who helped get the job done correctly. I will recommend this shop to my friends.
Excellent service. I was kept informed of the progress of my car repair every step of the way. The repair to the body damage on my car looks great. My car was returned to me clean inside and out.
I was really amazed by the service I received at abra! They were awesome with keeping me up to date with my repairs and finished them promptly. Hands down the best garage in Dover and some of the best customer experience I have ever experienced. Will definitely recommend to anyone who will listen!
I am more than pleased with the service I received from ABRA..very professional and friendly....
The experience was great. 5 star customer service and my truck looks great I joked with friends and said it's "abracadabra" and it's fixed. Thanks abra for the awesome customer experience.
Charlene Darling has the cutest name I've ever seen. She deserves a raise.
Customer service was great. They were very flexible and understanding about my work schedule. Receptionist on the front was very friendly. Car was very clean.
The only thing I can say is that enterprise should have should have met me at the time of my appointment. Other then that everything was great.
The check in took longer this time my appointment for drop off was at 3 we started the drop off walk around about 330. The rental car pickup had to wait on us and I could have stayed at work an extra half hour. I was glad they were able to work with me for a latter pickup.
I hit a deer and my car suffered a few dents, along with a cracked grille and missing emblem. When I got my car back, it looked like a brand new car from a dealership. Not only was it repaired, but the car had been washed and waxed, and the interior had been vacuumed. I was extremely pleased with the work and was excited to drive it! It was like I'd never struck the deer.
Again I would like to thank the staff at ABRA.
Bumblebee was sick again and the Team got her back 2gether..JOB WELL DONE!!!! Brian you are Gr8 I would refer anyone to come see you. Ms.Charlene & Ms.Shyanne two wonderful ladies always there to help. Thanks so much
Love working with Charlene and everyone at Abra is professional. Thanks again!
I enjoyed the whole experience. Everyone is very knowledgeable and service is fast.i love the people at the dover site.
I felt as though Brian went out of his way to accomadate me
The repaired bumper looks brand new. I couldn't be happier.
I enjoyed your humorous "status" update messages.
Still working together on a great working relationship...Not there yet. But on our way! Thank you Max!
The friendliness and professionalism of staff made me feel very comfortable and trusting. I would certainly recommend Abra to anyone looking for car body repairs. I was pleasantly surprised in the time frame it took to get the job done.
Vehicle Make : Volkswagen
Great customer service-- communication, on-schedule & organized. Body work looks great also, thank you!
Awesome service and customer service
Vehicle Make : Volkswagen
Everyone was great and job was completed promptly. Always give good service. Thank you
Great job, my vehicle looked like it was never in an accident.
Pleasant people to deal with
I was told that my vehicle would be ready on a Wednesday. It wasn't ready until Friday and when I went to pick it up my check engine light was still on and my back running lights did not work. I told the lady when I dropped the car off about these problems and they were not noted or fixed. The technician checked the vehicle and told me he had no idea what is wrong with it. He said he would take it to the dealership on Monday and have them look at it. This is an inconvenience because I did not have rental car coverage and it has been a month since I have had my car. I don't even know when the dealership is going to even look at my car. I don't know if I'm looking at another week or more without it.
Charlene was awesome! Great customer service skills and always professional. The work done was excellent.
Very kind pleasant team! Thank you for taking care of my car!
I appreciate how professional yet personal you were. Everyone was very pleasant and my car looks beautiful , again. Very impressed and I will recommend you to anyone needing this service. THANK YOU.
Outstanding and very friendry service! Great company!
Very nice staff to work with .
Always a good experience at Abra even when what brought you there wasn't fun.
Excellent service from great people !
I was particularly impressed with the quality of the work well within the projected completion date.Hope I never need such service again but if I do im coming to you. Will send my friends as well.
I was very happy with the service. I was well informed along the way. Would be happy to use their services again.
Appreciated them keeping me informed and picking up the cost of the rental the last three weeks since it took so long because of parts on back order. Very friendly and helpful.
Thank you! I am immensely pleased with the condition and the care that was given to my car. Thank you for the constant updates, the quality workmanship, and the immaculate condition my car was returned to me. I can not express how happy I am with the workmanship I see exhibited by my car. Thank you.
The staff was very professional and kept me well informed of the status of my car while it was being repaired. The car looks fantastic as though it was never damaged.
The desire, inspite of obstacles and minor setbacks, to do a 1st class job. We are very pleased with the final results. "Thank you ABRA auto and glass team"
Oh my God! No thank you all for restoring my car perfectly! Thank you all for your excellent customer service, quick and fast repairs, and the wonderful updates! You all are above a 10 to me! A truly happy customer! God bless you all!
I chose Abra because they have worked on two other vehicles of mine in the past and the results were awesome. My vehicle looks as good as it did the day I purchased it. Thank you for continuing your excellent service and maintaining your great reputation that customers can count on repeatedly.
Everything looks great ,Will recommend you to anybody
The experience was great. Charlene kept me informed throughout the process. The car looks fantastic and it is so clean. cleaner than it has been in over a year. Thank you for great service.
Very professional. Everything was well explained and documented. Our car looks perfect ????
Everyone was most accommodating and considerate. Thank you for turning a car wreck into a much more pleasant experience.
Vehicle Make : Volkswagen
Charlene is fantastic and I loved getting texts everyday about the status and the way the texts are worded. Awesome idea and I've told everyone about it!
First and foremost as always great, responsive customer service! Job well done, fast quality work. Thank you.
Charlene was very informative and helpful! Other staff was very nice and they did a great job with my car!
She looks brand new ! Thank you :)
The whole experience was tremendous, from the estimate all the way through completion. We recommend this shop to anyone who wants quality work done to their vehicle.
Great customer service!!! I will never take my car anywhere else!!
The staff was amazing. If needed I will always go back to them for repairs.
Very timely manner. Thank You
Very professional, very convenient services and job well done! I love how seamless the work looks and how clean my car was upon pick up. I would recommend ABRA to my family and friends.
I was surprised how quickly the repair was expedited. And Charlene darling took care very efficiently.
My family brings all of our vehicles here! We're always happy with the results. Brian Shotwell and Charlene are great!
When I picked up my car the left front tire had 22 pounds of pressure when it should be 35 which means there's a leak. I know my front two tires are bad but I never had a leak in that tire. I believe it should have been replaced or plugged or something. You guys just put air in it and sent me on my way. Also my car was smoking and overheated the night we picked it up. We have talked to somebody and they are suppose to be checking out the overheating issues it hasn't done it again but my car has never overheated either.
I am very impressed with the body damage repairs. The biggest plus for me is that that the paint matches. All the dents have disappeared and my vehicle looks brand new. The Abra staff and service are very professional and I am very pleased with my over-all experience.
Absolutely great work. I would highly recommend Abra to everyone. Great communication, work was done in a timely manner and I can't get over the excellent workmanship. Thank you for making this a painless experience!
The staff did an outstanding job. They keep us informed about was going on with the car at all stages. I appreciate the great customer service.
I sent a text message earlier today and thanked ABRA not only for its excellent repair work but the personal professionalism and consideration, especially Charlene Darling. Thank you again and I will have no hesitation referring others to your business.
I was always kept updated on the progress of my car. You were very professional and you helped me to get through a traumatic experience.
Vehicle Make : Range Rover
Charlene and Brian were Awesome!
I appreciate how quickly they worked and went above and beyond what was expected.
Absolutely outstanding service and results. I think your business model is excellent. Charlene is wonderful to deal with.
I have received several texts from you today. I would be more satisfied if I would not get anymore texts
Excellent job and kept me advised on how the repairs were going. Staff are professional and friendly.
Very accommodating, went above and beyond what's required of them to help me out. Very kind people.
Excellent service, and a beautiful job, my truck looks brand new again.
They are absolutely the best and I will recommend them to my friends should they need repairs.
I have had two cars taken care of by then and the service is excellent. Highly recommend them to everyone
Very pleasant and knowledge.
Keep doing what you do....it's working
Local office was very professional and helpful throughout the process.
Charlene and your team delivered my car ahead of schedule. Great customer service.
Thank you for a job well done. Looks even better than before the accident.
Excellent service throughout the entire process. Charlene is the office was a pleasure to work with.
Very efficient and professional. Customer service was very in tune with the staid of my repair job. Very satisfied with work completed. Would definitely recommend to others and use on the future should the need arise.
The staff was helpful and professional.
Thanks for the fast and courteous experience in repairing my car.
Excellent service by Charlene and Brian. They were a pleasure to work with.
This is the second time I took my car to ants for repairs. Brian and the team took extra steps after my first repair to make sure I was driving safely.. Would bring my car back anytime. Just hope I don't need too!
Everything was handled great,thank you!
yuo guys do good work even with old customer I really appreciate Charlene and Christine's patience and understanding.
Charlene and the rest of the staff did an excellent job of communicating the progress of the repair.
Everyone is fantastic there. Thank goodness you kept the people from blue hen!!! They are amazing!!!! If they weren't there I'd go somewhere else!!! Do NOT change the blue crew!!!
Awesome job!! Great communication through the entire process. Charlene and Christine were very helpful through the entire process. 10
Loved the service you took great care of my car and eased my mind during the whole process thank you so much
Vehicle looks as good as new. Great customer service
Customer service is unparalleled. I keep returning because of the quality workmanship and the over the top customer service.
Other notes- the office no longer has a homey feel. The customer desk used to have plants that added a welcoming feeling. It now feels antiseptic. In a world, corporate.
We were told car would be dine by Friday it was not till the following Tuesday. Then we had to take it back because they did not complete the repair properly.
From the front desk, to the folks in the auto-body repairs & painting team, I did not meet one unfriendly person who did not exceed my expectations of customer service. The car looks brand new and I am a repeat customer for a reason. I would recommend your company to friends and family without hesitation. Thank you for all your hard work.
I appreciate all their help and assistance to and from work while the fixed my car. Thank you!
Charlene and Christina were wonderful to deal with. Christina took her own initiavitive to straighten out a rental car issue I had which was above and beyond expected. I didn't ask her to-she just did it! A customer service
Outstanding customer service and support
Very professional, accommodative, and prompt with service. Excellent communication.
Thank you for the excellent work you performed on my Nissan, and completing it in just 3 days!
I will recommend them to anyone that needs auto body work or just to repaint their vehicle. The work was completed in a timely manner and the staff was very helpful and friendly. I would rate them a 10 from ****-10, 10 being the highest in customer satisfaction.
Thank you very much for your help after my accident.
Excellent work done on my car. Looks like a brand new car. Thanx
Fast and easy process. Everything was explained up front and I received multiple calls with updates.
I am completely satisfied (for the second time). No one else will ever touch our car.
Great experience and quality workmanship!
I would go back in a heart beat.
I have never dealt with a company that was so communicative. Everyone I dealt with at the Dover facility was extremely accommodating. I would not hesitate to use them again (hopefully I won't need them), or to reccomend them to friends.
Kudos to them.
Everyone was very competent, professional, & courteous. Thanks
Great experience! I would highly recommend this company to anyone that needs to have their car worked on. From the beginning to the end they exceeded all my expectations
My Wife Is very very very satisfactied with her car
Disappointed in having to wait 2 full days to have 4 wheels and tires changed out and a 4 wheel alignment. This was caused by having to send my BMW to a Chevy dealer to have all work done. The only thing ABRA did was process paperwork and was my vehicle. Staff was great; manager even gave me a ride to and from my house. Manager Bryan, diligently worked to get Willis Chevrolet to complete work in a timely manner. I appreciate his effort!
Vehicle Make : Mitsubishi
I enjoyed the text updates about my car. The staff was super friendly and easy to work with. 100% satisfied with the service from ABRA Auto Body & Glass!
I selected ABBA because they don't have new car sales & service money to back them up. I feel that if you have been in business as long as you have only doing auto body repair, then you must be good at what you do. I also had a great experience getting another car fixed there about 18 years ago, it's great to see a local business with longevity.
Superb customer service and satisfaction.
Entire staff was pleasant and helpful. Brian seemed to take pride in his work and care to make sure everything was perfect. So happy with timeliness of their efforts as well.
We had great service from start to finish!
Things were fine customer service excellent vehicle excellent everything excellent
Thank you for the quick repair and professionalism. I will definitely recommend ABRA to anyone that needs body work done.
ABRA auto body and glass has an awesome team and they do great work. The staff is very pleasant and what I like most is that they communicate with their customers. Your never have to guess what is going on with your car because they always update you. I would recommend them to Everyone
Great, friendly staff. Charlene and Kristine Always go out of their way to make me happy. My car looks excellent!!! My yellow Clamato looks brand new. Thank you!!! Karen
Very polite and informed staff. Pleasure to work with you and my car looks great!
The costs of this repair is 170% one the original estimate. I received no call to discuss this increase and was not aware od this increase. This is the second time I have used this firm where the estimates were really no where close. For the charges there are still unfixed parts.
The service and work has led to very excellent results.
Vehicle Make : Volkswagen
Great job as always! Friendly staff and top notch technicians!
I have used Blue Hen several times over the years. I have always been very very satisfied with everything from the initial phone call to receiving my car... Great job. Very courteous staff...
I would just recommend that they avoid notifications on Fridays since they close at 5pm and are not open on weekends.
Very thorough and nice. I was very impressed with how well my car looks. Also thank you for staying after hours to accommodate my schedule.
Outstanding job on my repairs. For a person who takes pride in a clean car, thanks for returning it that way. Best collision repair service I have had.
You guys did a very great job on my vehicle.
Your staff was very polite to me. I would recommend my family and friends to you.
I feel as if the took great care of my car. They kept me up to date through out the entire process. I would use there company again if need be.
Vehicle was repaired on time and returned looking good.
The quality of work and customer service is the best I have ever encountered. Fast turn around with exceptional quality. I would definitely recommend them to any one needing this type of service.
Thank you, Blue Hen Collision for making a bad situation into a great experience.
Vehicle Make : Volkswagen
Thank you Brian for going above and beyond for me. It means a lot
Car looks great and work done by great body people
Everyone was extremely friendly and very helpful. They did an amazing job fixing my car. Will take my car back to Blue Hen collision if it needs anymore repairs.
I didn't like the text sent with this survey at 6am on my day off. But service from blue hen was excellent
Very wonderful and helpful! Would recommend to everyone I know if they need to have their car repaired
Perfect customer service. You really helped me by keeping me informed and the car looks absolutely amazing. Can't thank you enough for your help! Will recommend to everyone! Take care!
Finished when promised ! I loved the updates to the phone !!????????
EVERYONE WAS GREAT. MY JEEP LOOKS AMAZING! THANKS ALL FOR THE WONDERFUL JOB YOU HAVE DONE.
Everyone was very friendly and helpful. I was sent text notices on the status of my car. Great team there.
Blue Hen Collision did a great job!I am very pleased!
From start to finish my experience with Blue Hen was positive. Charlene Darling, the customer rep, was a pleasure to deal with and the main reason that I chose to go with BH. The technicians who worked on my 4R actually came out to discuss the repair. I would definitely recommend BHAC to a friend and return there if need be. Walt Steffens
Everything was done great. I really appreciate the extra care taken on my truck
Again your service was second to none Charlene / Rob and the rest of your staff are true professionals! Job well done!
I just want to say the service was great. I didnt look for things to be taken care of for me. All I had to do was drop of my car and you guys did the rest. From having my rental car ready and sending me text messages and emails on the status of my repair. Two thumbs up! Thank you!
Completely satisfied! Blue hen did above and beyond to make sure I had my truck back the day I needed it back without sacrificing the workmanship. They kept me continuously updated via text on the progress. Would recommend blue hen.
It was done faster than what I expected and the quality of the work done seems to be very good.
the car looks great. You could never tell anything was ever wrong with it. My husband was thrilled and that means a lot. :-)
They we r great helped me out alot
Brian and sheena were very helpful in answering my questions and keeping me informed.
Wouldn't have anyone else fix vehicle. They are number one to me.