Unbelievable, very efficient,courteous,and friendly also fast, Cynthia was awesome always keeping me informed on progress ,thank you so much.
I love the customer service here! The workers here are so friendly, and they made sure that my satisfaction is a priority. Robert, the one who was handling my car, provided perfect amount of informations, and when i got my car back, which is on time by the way, i thought i was looking at a brand new nissan sentra! Anyways, it is awesome to have my car back again, and i can go back to my daily lives! Thanks Caliber Collision!
Excellent staff and marvelous servive
Thank you so much I'm very Happy
We the jab the you guys got it done
To my 2016 Silverado truck
This was my first accident in over 40 years, resulting in minor damage to rear bumper. Wasn't sure what to expect, however, the staff was very courteous and professional. It was a pleasure working with Robert. He wrote up the estimate, explained the process, and answered all my questions. I got a shuttle ride home and my car was ready for pick up within 2 days. The completed work was excellent, restored like new. The car was washed and sparkling when I picked it up. Overall a great experience and I would highly recommend their services.
Great service with James and Jerry
All staff was very professional, courteous and efficient.
I was extremely satisfied with all of the work provided by Caliber Collison in Pomona, CA. I give the representative a 10 on her performance
Cynthia was great to work with and provided excellent service and communication. I am very satisfied with the work performed. Thank you!
I appreciate you guys taking the time to fix some minor details on the car today (pick up day) Thanks again
Professional service and speedy also
thank you for taking care of my car and sending cute/creative text updates through the process. I appreciate your professionalism.
Excellent communication! James is great! Our car looks great!
Thank you for such a beautiful job!!
Appreciated the text updates, very good, but most of all we appreciated the knowledgeable, friendly staff. Our car was returned on time, and the workmanship was excellent. Cleaned in and out, even some detailing, great!
Excellent work and great service
Vehicle Make : Volkswagen
From start to finish, the process was really easy. Staff was friendly, knowledgeable and accommodating. I'm glad I brought my car to Caliber Collision in Pomona, Ca.
Thank You !!! to Robert Black ll and the Claremont Caliber Collision Team for the quality work and completing my vehicle on the day they said. Thanks again to all.
Yes I'm very happy my tailgate is fixed. Everything went fast and smooth. The workers were nice and helpful.
I'm very happy with Caliber, good customer service and very professiona.and guys from the shop make good work.. thanks Caliber....
Great experience! Robert Black was very professional and had my vehicle completed quickly! I would recommend Caliber :)
Caliber rocks. Excellent staff and workmanship. Service advisor Robert is a first class pleasure to work with. This is my second repair job with Caliber, I wouldn't go anywhere else.
Repair was completed as promised and I was made aware of my car's status on a regular basis.
Cynthia did a great job. She explained the whole process to me and always kept me well informed. I appreciated her phone calls to let me know what the status was on the repair of my car. She had outstanding customer service. The call from the manager Lucas was also greatly appreciated. He let me know what was to follow upon completion of the repair of my car. Caliber did a great job from beginning to end.
Cynthia gave me courtesy customer service.I also like the fact that my vehicle was clean on the outside and wash and smelled with fragrance thank you again for your customer service. They always kept me updated with information regarding my vehicle at any time any place. The vehicle was restored properly. Yours Truly Desiree H
Everyone there was just great! From the moment you step in to the moment you get your car back, they are constantly keeping you inform and making sure your needs are met. I had Cynthia help me and she was amazing. She was very polite and understanding. Best of all they had my car done a week before the projected date!
Once you were able to get the parts, the repairs went quickly????
Excellent repair and will recommend others for repair service at your location. Thanks David B
They did an excellent job and very quick thank you
Excellent and fast service! Keeping me on the loop of the progress of my repairs was at the forefront of your focus! I certainly appreciate that! Many thanks to James and Lucas!
I am very impressed with the quality of work that was performed and most impressive was completion of the high quality repair work ahead of schedule.
Thank you very much.
Had to bring car back 4 times cause bumper kept sagging. Also when told about the runner board and back bumper on that side being poped out all of a sudden they said it wasn't them and said nothing they could do. Even though it wasn't like that when it was brought in.
Cynthia was very professional and kept me notified daily on the progress of my car. Thanks to her this process was so much easier than I could imagine. My car is back to normal and I am so happy to have it back in such a short time.
Thank you and the staff for excellent service from front desk to the last touch. The time frame was met as promised and it was worth it to come to your repair shop.
The car repair was very prompt. My car was cleaned and the staff was very professional.
Everyone there was very friendly and any question that i asked they'd answer... Thanks Caliber for making this a smooth ride...
I'm a big fan of customer service and your team were top notch! I really appreciate the personal touch of being updated via text every step of the way in the process of the repairs to/of my Honda Accord Sport! I truly hope that I wouldn't have to visit again, but in the event that I do, I know that I will be well taken care of! As a matter of fact, I've been telling everyone how very pleased I am with the quality of your work! I'm very grateful to your staff for making this unfortunate experience a whole lot less stressful for me! Great Job Caliber Collision Center Team!
Your receptionist is rude, unpleasant and unfriendly. I'm surprised that the company is comfortable with having her be the first point of contact for most of your customers. She is truly awful.
Everyone was very professional and got me in and out quickly. Thank you.
The services from the time my car was delivered for service to the time it was picked up were excellent. Cynthia was an excellent contact person. She kept me updated with all the information and developments. I even got my car way ahead the expected time of delivery. I will definitely recommend caliber collision to my friends.
Did a nice repair job. Clean and neat. I wanted to thank. James. Richards for being. Understanding and running the show. For my car it was. Great. Thank you again.
Very good customer service
Robert was wonderful to work with he was courteous and kept My husband and I informed on all the work that was being done on our car. Mrs. Forbes
Great customer service
Answered all my questions
I give caliber collision ????????????????????????
Means a 10 all thumbs up
I loved how thwy texted me every day to keep me updated on the progress. Also the car was ready on the same day that was first promised to me. The car was absolutely clean and in great shape; like new. Loved it!
Totally satisfied. They gave me daily updates and even stayed late so I could pick up As ( my Car) and get back to normal again. THANKS!!!!
Very job well done. Done ahead of expected time. Excellent service
The agents were friendly and helpful and communication regarding the project was great.
Erin at the front and Robert, who helped me with repairs were super helpful. Great experience all around.
I am really satisfied with the service Caliber people provide to my car
Overall a great experience with caliber thank you all.
Robert was amazing! So helpful; explained every detail to me and was warm, friendly and respectful! The whole process of getting my car repaired was so easy and seamless...and I am not comfortable dealing with auto repair shops. I will definitely come back if I need work done on my car and trust Robert to be fair and reliable. That is very important to me. I will highly recommend you also!
Thank you, Annie Wilson
Lucas was exceptional. He provided superior customer service. Caliber is lucky to have him as an employee.
Vehicle Make : Volkswagen
Amazing and incredible service and work. Wonderful people and timing.
Very Professional Job. Repairs look top notch????????
Great service from start to finish! Thanks!
Vehicle Make : Volkswagen
Great customer service from everyone involved. This was our 3rd experience with Caliber and we'll be back if needed!
Everyone was very professional and efficient. I liked all the text messages leaving me updates on the repairs
Damaged head lamp was replaced with used one, hood and fender does not match measures of the other side.
James : Pomona office service consultant was very professional and his timing about my car being done was actually 1 day earlier and this benefited me very well . Everything was explained well by James and the front lobby dept was very professional also . My car looks and drives good so far . The texts that updated me daily were very helpful to me as a customer to. Thank you Caliber Collision for your service
Friendly, helpful , caring--good folks, good service. Thanks !
I am happy that the repair was completed 2 days ahead of schedule! I would give customer svc a 9 on a scale of 0-10. Thank you
Lucas was awesome! He did a great job with communication!
I am very satisfied with the service you provided! I will gladly refer anyone I know that needs your type of service!
From the time the estimator came out until my car was ready to pick up, this experience was easy and convenient. My car looks perfect again! Thank you.
Awesome job and great service!
Thank you for your very competent handling of the repair job. The home delivery of the car was a much appreciated touch.
This was my second time visiting your shop, you took care of my vehicle in a quick professional manner. Quality workmanship and would recommend your shop to everyone ! Thank you!
Every thing was fine thank you very much.
Very easy to work with. Courteous and prompt. I appreciated the messages. Thanks. Excellent job , my car looks great.
Lucas provided detailed professional advice and met his time commitment when estimating the job. Very impressed and pleased with my experience. Woluld recommend my friends and associates to your company.
Thank you so mush for your help.im so happy for the results on my car know my car is like New like nothing happen.Thank you so mush you do a grate job CALIBER COLLISION.????????????
Thank you for the constant communication with me, the consumer, and the excellent job done on the body work. Two thumbs up!!! ????????????????
Excellent work and on time
They were awesome. We had one concern after repairs and they jumped on it.
Caliber is amazing!!! James was extremely informative, supportive and thorough. He makes a difficult situation as painless and positive as possible.
Si estoy satisfecho con el trabajo que diero a mi carro Honda pilot icieron moy buen trabajo gracios
Amazing service and very helpful throughout the whole process.
They are a really amazing collision team. Very understanding and responsive to your situation they treat you how you want to be treated as a customer. Their customer service is on another language.deh
Really thankful to all the staff of Caliber Collision everything went smoothly and the cominication was great Robert Black W Black was awesome keeping me informed about the process since the begging until the end of the experience , thanks again !!! Oscar M
You did a great job. Thank you Lillian M
Great customer service...cat looks great..James Richards was a wonderful advisor..also done a day earlier than promised
I was pleased with the professionalism
Will recommend you to friends.
I was kept upto date and I love that. The staff were so courteous and helpful. I will recommend and do business again if needed
Very accompdating. Thanks Lucas
Robert did a great job even helping me transfer my carseat... The car looked wonderful and the service was amazing...
I really appreciated your text notification service to keep me updated about your process on my car - Thank you!
Vehicle Make : Volkswagen
Nice job on getting me my car back so fast.
Great work completed early
You guys are great, especially James
Todo muy bien y en menos tiempo del diagnóstico
First time ever dealing with accident insurance and repair shops. Caliber is "high caliber" Quick, professional, no hassle and friendly. I would highly recommend your services.
Work was completed in timeframe that was given.
The service is world class! I had a great experience. Thank you.
. Robert is excellent in explaining all the repair detail. Great communication, great service!
Thank you for excellence service. You kept us informed all the way!! Very pleased with all your work. You made a painful experience extremely tolerable!! Great!!!
I absolutely love the service here. I appreciate the quick text updates on the status of my car. Repair looks amazing and would highly come back here if any body work is needed. Robert and the receptionist was great and exceeds my expectations.
Great job. Very professional staff! They go above and beyond what would be expected and always kept me informed. Lukas was my contact and he is an excellent employee. I hope you promote him to manager ASAP because he is a head and shoulders professional. You have a great company. Thanks for the great service.
Steven J Rich
CEO, Pointe Media
Thank you so much for making a sad experience much better! Everyone was so kind & professional. I loved having the text messages each day & told everyone I know how wonderful the team was at Caliber! I wish you a great 4th of July & hope you won't see me or my Maxima anytime soon!! Thank you again!
Friendly talented people and excellent work and service thank you much
Great job. Froendly and courteous.
The customer service was excellent! I have never had to take my car in for repairs and wach person who helped me made the experience so easy! Thank you!
Friendly, helpful and such s good job done. Thanks!
You guys are very professional and did an awesome job! Very efficient and quick service!!
Very accommodating and I appreciated having the vehicle dropped off!
Vehicle Make : Volkswagen
Job well done and in a timely manner. We received our car days prior to the scheduled day.
Lucas was great! He truly is an asset to Calliber.
Excellent Customer Service!
I love that you guys are partners with enterprise rentals. It just made the process that much easier
Mike has been wonderful. He has taken great care of us the three times we're needed repairs. I particularly appreciate how Mike sends updates during the repair process. He always goes beyond expectations to make sure his customers are satisfied with the work. Such a pleasure using Caliper.
Your employee James, who did estimate, was very courteous. Appreciate the professionalism of the company.
Service ALWAYS over exceeds our expectations! Wont go anywhere else! Will recommend to family and friends!
There are awesome people at the north Pomona office with great personalities that are ready help and make it a smooth period of time during the time it took to repair my vehicle.
Excellent and quick repair experience, car looks like new.
I had such a great experience ive had to repair three cars this year before I knew about caliber an never was I informed every step of the way and treated with such professionalism and such fast service I will be coming back if the need arises definitely loved the experience
I appreciated the continuous updates on my car. I appreciated how patient i felt James was everytime i called, especially me not knowing how to go about this whole thing. The car was ready when you said it would be and finally, so far, the car seems to be running like new. But so thankful for the guarantee. Thank you
You all are wonderful. Everyone from the front desk to the garage area is courteous and helpful. Made a stressful situation less stressful. My car looks amazing just like nothing ever happened. Thank you so much. I won't hesitate to recommend you.
The work was excellent, the service was excellent, efficient and fast. My overall satisfaction is a 10.
There is over spray on the door handle
Terrific service, beautiful job! My car is gorgeous again!
Caliber is always thorough and does quality work.
I appreciate the personal time James took to understand my situation. It was huge that he got the car ready on Friday, not Monday. He never promised to do so, but I feel that it happened so fast because he efficiently moved the process along, without taking any shortcuts. It looks like a new car! I am highly satisfied with the service privided by everyone I came in contact with, as well as those who were behind the scenes. Your hard work does not go unnoticed.
I was very happy with the repair of my Honda Civic! I also appreciated the daily updates! Thanks to Robert also; he kept me well informed.
Happy with the service ,will use them if needed again , also tell all friends about the great service I received.Thank you!
Lucas was great and always kept me informed about the status of my car. I appreciated that.
Good service. Polite people who got the job done quick with out a hassle
Robert and Mike were over-the-top in every way - friendly, efficient, knowledgeable and more than fair. I could not ask for better service. The repairs were as good as new, excellent workmanship, very impressive shop. Mike's advice on mechanics was a nice bonus. It doesn't get better than this.
Excellent service extremely professional. They keep up to date on every step. They also did a great job on my van . Very satisfied. Thank Caliber.
This was the best experience I ever had. I have already referred relatives.
Amazing service. Amazing dedication to detail.
My car looks beautiful again and I loved all the updates on my car. Thank you.
It was done in a timely manner and the help was exceptional. Will refer this location to anyone I know that needs repair. Loved getting notified on the process and also making sure I got my car before my trip.
I particularly liked that I was constantly kept abreast of the progress with very entertaining text messages. I definitely would recommend Caliber to any one needing a repair.
Everyone was great from the receptionist all the way down to the body shop guys. Jerry was very good at explaining everything that was done to my rogue. I really appreciated being updated through text and my car was delivered on time. Lucas Landa was very helpful from the time I dropped off my car to when I picked it up. Overall very happy with the service and very happy to be back in my car. Thank you all so very much an accident is always unpleasant but everyone there at caliber made things a bit easier. Thanks again.
I have heard excellent comments about caliber Collision in the past. This is the first opportunity I have had to experience it firsthand. Robert was the associate that helped me. He went out of his way can make sure that I was completely satisfied. All of the damage to my car was minimal every tiny detail I pointed out he took care of. I've never been treated so well before. You can rest assured I will be recommending caliber to everyone I meet. Thank you for a job well done and the staff unsurpassed.
My experience at caliber was magnificent. From being updated through text messages and even phone calls. Very professional place and would love to do business again in the future if necessary.
Entire staff was amazing from beginning to end.
Love your staff especially Robert and the receptionist! 2nd time using your services. Thanks for the excellent color matching! Thanks for the car wash! Mrs. Towns
we have always been satisfied with the service we get from Caliber Collision. The car looks as good as new!!
Vehicle Make : Volkswagen
Everything went smoothly and the whole team were kind and helpful. Thank you for the excellent servic .
Great customer service all around good quality service.
Very professional. Did a great job. Car feels brand new!
Thank you for your prompt turn around in returning my vehicle back to its pre accident state.
Vehicle Make : Volkswagen
Job well done. Unfortunately have had three car repairs in less than a year with Caliber and have been beyond happy with the results each time!
James did a great job and the gal behind the front desk was very nice also you kept me updated and it was done both on time and per the estimate I was given. It looks great and its guaranteed, the rental car went smooth overall it was fantastic 10 out of 10, thank you!!
Excellent job to the professionals. Thank you.
The job was done very well and on time.
Best customer service I ever experienced..everyone there was very helpful and nice
Always a great job. Thank you for getting my car washed also.
We are vary satisfied with the service that you all provided, Robert and George were great ! Thanks for the great job.......
Employees are friendly, specially Mr Lucas he is very professional and good customer service toward clients explaining details. I will recommend caliber collision my car looks perfect.
Friendly staff. Jerry was great.
Happy with all services provided. Very courteous and keeping informed with progress of repairs. Thank you
The service I got from Caliber Collision was excellent very very overwhelmed with the responsibility and the nicest and the courtesy that they provided me I would recommend them at any time to anyone that because they do a great job
The quality of the work, employees, service, text messages with updates on my car was beyond more than I expected. Thank you so much for getting me back into my car so quick! I can guarantee you that I will be referring family and friends to Caliber Collision ????
Everyone did a great job on fixing my vehicle. Kudos all around.
We r very happy,definitely excellent experience! !!
Customer service was great. Kept me updated on the status of my car repairs via text message which was convenient. Office was clean, comfortable, well maintained. Overall great experience.
Good customer service: updates, waiting room, friendly. Car looks great!
James is very polite and keeps his words until the job is complete. He is very important in Caliber Collision. He is the one to make clients come back.
Thank you for excellent services provided by all the employees of caliber. Everyone from the lady who called to make my appointment to Lucas who handled my claim was warm, courteous and very professional. Every question of mine were answered and the updates via text kept me informed.
Perorm job in very professional matter.
You guys did an amazing job on my car. I'm so glad I chose you...again.
Great service and very timely! Thank you!
Made a stressful situation less stressful.
We were really impressed with your associates concern and interest in satisfying us and making sure we were happy with the results of their work.
Job well done. My truck looks great. Thank you for your quick service and keeping me up to date while it was being worked on.
I am satisfied with the way my car looks.
Thank you for the updates.They were really uplifting g.
Very personal experience
Keeping me informed of the progress
Thank you very much
Excellent job getting a close color match on my car. White is the most difficult color to match and pearl white makes it even harder. You guys did an excellent job accomplishing a good color blend.
Awesome service! Terrific people!
Vehicle Make : Volkswagen
Very well designed husiness model
The calm professionalism removes any stress from the process
Excellent work and service as always.
They did a great job and were very fast.
The staff at Caliber were very helpful and has great customer service. I would recommend Caliber Collision to any friends or family and I am a customer for life now because the outstanding service I received.
Excellent body worker & Customer care svc
Everyone was efficient and professional. My car was ready 2 days earlier than promised.
Customer service was AWESOME!
Very professional and friendly staff. I really liked that I was updated on the status of my car. My car met my expectations. Overall a very easy and great experience. Thank you to Garo, Stella and the rest of the staff.
Great experience! I can go over every detail that made the experience great but that would require too many details as everything from dropping the car off, having enterprise there just as I was signing paperwork, the updates, the quality of the work....everything was great. Staff is amazing! It's rare to find a company that emphasizes such friendly, professional, and socially responsible behavior in its employees. Thanks!
I was very well informed throughout the whole process and all the workers were very nice and attentive.
Friendly and professional. Work was done quickly and efficiently.
I liked the way I was kept informed every day during the process. Associates were nice and friendly..
I'm glad I chose to have my car repair at caliber collision. The repair was quick and I got frequent updates. Thanks!
This is an experience everyone should have when repairing their car from a collision or other wise when dealing with auto repairs. Lucas was courteous, informative and kept me up to date on my car.
My car was completed before the original date of completion which made my work schedule a lot easier for me. Lucas was very professional and answered any questions I had