Great communication and customer service.
My car was repaired perfectly and quickly. Cynthia and Erica were
Awesome, friendly and helpful.
From the first phone call to to assessing and fixing the car until the final tweet, this has been an amazing process. You are friendly, professional experts in ethical repair and customer satisfaction. We are making plans to bring our second vehicle in and will DEFINITELY recommend you to everyone we know - THANK YOU!
Great customer service. Renee was very helpful
Great Customer Service Awsome skills completely satisfied
We would like to thank James who took very good care of us and a job well done on the repairs!!!!
Will recommend Calibur, it was a speedy turn around! Thank you staff!
The keeping me up to date with the texting was great. The people were friendly and the car looks great
Great staff, going the extra mile to optain original parts. Awesome job on body work, Restored my vehicle back the way it was.
Great service robert black went above and beyond with communication and excellent customer service vwry pleased you have a great team in pomona.
You all did great. Thanks
They did a great job, my car was fixed fast and it was flawless, they even had it clean and shining when I got it back. Thank you.
Everybody was very professional in handling everything from start to finish
Great customer service. The car was ready a head of schedule????
I was completely satisfy excellent customer service from front desk to Robert they fixed my car in a timely manner
James and staff were great - they had my car in and out of the process in record time with no sacrifice on quality. Plus they're really nice people! I can easily recommend to family and friends. Thanks for a great experience - given that nobody wants to need a collision repair shop!
Cynthia did a excellent customer service.
Excellent customer service very satisfied
The customer service was excellent. Professional and caring.
I berry happy with all the good work they did thank you
I was very satisfied with the work that was done on my car it was finished in very fast time I was given an estimated time of Friday the 13th but you guys called on the 12th and the car was ready and I was very appreciative of that everyone that I talked to was very professional and very knowledgeable of all the services you guys offer so I thank you once again and yes I will come back if anything happens to my car are if a friend need a shop I will definitely refer them to you once again thank you so much. It was a pleasure doing business with you.
Very pleased with work and communication through the process.
Called right after I picked up my car when I noticed under better lighting there were damages on the car that weren't there before I dropped off the car. Didn't get a call back and plan to take it back in and they better fix it.
I brought my car in and the team was very easy to work with until one part of the damage that seemed a little out of the ordinary related to my remote entry system. The service advisor brought her manager who proceeded to tell me it was unlikely that the remote entry malfunction was not related to the bumper damage, and that I may need a new key, a trip to the dealer that they would help me with. That was very nice of them but since the Malfunction of my key seemed to coincide w the accident, I asked them to let me know how the car did after the body damage was fixed. It just seemed since the two issues appeared unrelated, they were very hesitant to see it as part of the problem. Instead, I would have rather they said, "sure, let's see if there is a connection, and if there isn't, we'll let you know. " that's really all the customer wants to hear. Overall very positive experience. Cynthia was a breeze to work with.
Started off rocky with a female employee but Lucas stepped in and took over. Between Lucas and Rene, I'm beyond satisfied with the overall outcome.
Great friendly staff and timely transparent service. I do have a cosmetic issue with the repair that I will be addressing, but I'm confident the staff will handle it.
All that I worked with while getting my vehicle repaired were courteous professional answered my questions and made it a very easy process. Thank you very much.
Delivered on time as promised. Great work Caliber!
The associated that handled my repairs was awesome
Jerry attended me and was really nice and helpful. He made feel like a priority and told me to bring it back if I noticed any issues that I had concerns about. Thanks. 10/10 service!
Excellent service!! Very satisfied with the work, duration and customer service.
5 Star in rating! I highly recommended you guys to anyone... Keep up the good work. Thanks!
You got there job done as scheduled. Thank you.
Customer service was excellent.
Everyone at Caliber was efficient, gracious, and completely professional. I felt confident that my car was in good hands. I appreciated Cynthia's continual updates. I will happily recommend Caliber to others.
The tail lights weren't replaced, the trunk didn't shut upon pick-up, trunk wasn't sitting flat upon pick-up and trunk light doesn't work.
Cynthia was extremely professional in explaining the details of my car repair. Everyone was helpful, and I got my car back in the very next day!
Excellent job & great customer service
Im not happy that I am now missing the wheel lock to my rims after leaving my vehicle at Caliber Collision. I trusted that your employees would not go through my vehicle and get into compartments that had absolutely nothing to do with the areas that needed to be repaired.
Cynthia was very informative keeping me updating with every step of the process
Costumer service is outstanding, timing excellent, technicians nothing but professional attention to detail, I had nothing more than a pleasant experience even thought you are fixing your vehicle. Robert and the assigned technicians for my car, thank you very much. You guys did it... 4 days ... amazing. Again Thank you very much. Hector E
This was my second time taking my car to Caliber, & both times the repairs have been outstanding workmanship!
I was helped quickly and my car was brought back in perfect condition. It was spotless. Love that my car was washed and waxed. Thank you so much.
IT WAS A WELL DONE JOB. IN GENERAL THE SERVICE WAS GREAT.
The hood of the vehicle needs realignment, it still has arrows drawn on it, but the work wasn't done. The estimator called out replacement of an emblem, which cost 50, but then they didn't put it on. Instead they just cleaned the paint off of the existing emblem. I had asked to be given all the replaced parts, so I reminded him that I wanted the used item, and he brought out a new one still in its bag. they never actually replaced it. They then gave me a brand new emblem still in the bag, which is kind of useless.
Great service, vehicle was ready ahead of time. The work was excellent. Very accomidating, i was given a ride home and my vehicle was delivered to my residence.
Great customer service! Convenient text message alerts to bring you peace of mind! Everything done in a timely manner! What more can you ask for...
After my car has been there it looks completely brand new they did a great job!!
Thank you Cynthia and all who worked on the repair!! a
James was so kind, thorough and informative in walking me through the entire repair process. He made me feel like someone was looking out for my concerns and eliminated the stress. Thank you James and Caliber!
Very professional service. Quality of repairs was outstanding. Warranty of repairs gives us peace of mind. Reminders about status of our vehicle kept us informed.
Excellent service very helpful and professional
Thank you for taking care of the car so well and quickly.
Thanks for the fast repair and very nice job
Everyone was very nice, made me feel very welcome! Answered all the questions we had and service was super quick and I would recommend to anyone! We left completely satisfied! Good job for hiring such amazing workers!
They did a great job to return my vehicle as it was before the accident.
Robert Black was the best. Courteous and approachable customer service!!
Everyone was helpful, efficient, and went out of their way to keep me informed and to return my car in great shape. I would definitely recommend Caliber should anyone I know need such body repairs.
Huge thanks to all
Lanore Pearlman and green Prius!
Thank you so much for returning my car in superb condition. Thank you also for amazing customer service, I know that I can always count on you guys!
Califer staff is amazing. The customer service, quality of repairs and staffs attention to detail and customer satisfaction is my reason for selecting Caliper. This is the fourth time I've used this office and would highly recommend to my friends and business associates. thank you Caliper Collision Staff.
Robert P. Walker
Everyone there was extremely informative and
helpful . So far my car is beautiful. Thank you!
All the emplyees were excellent. Very satisfied
Thank you for all you did, Robert Black has amazing customer service and your repair team has great skills...thank you again
Well pleased with the work that was done to my vehicle Caliber Collision was vary helpful and respectful. Thank you
U have good service and communication with your clients I was completely satisfied
Very nice and helpful people who did a great job
Vehicle Make : Volkswagen
Everything looks great! My only concern was the car smell like paint! I completely understand that comes with gettting your car fix. However, all of the concerns were address and the update info via through text was much appreciated. I would definitely return and recommend. The lady you help me from the beginning to the end was awesome I appreciate her help coming from a female it makes it less ????!! Thank You
Lucas and James represented Caliber in a professional manner. I will definitely refer Caliber to friends and family.
Cynthia was very professional and handled my business very efficiently. Excellent representative for your company.
Cybthia was so kind and helpful. I loved the text updates and my car was fixed in record time!!!!
Excellent service and work was done way sooner than I expected. Thank you!
It's was a wouderfull experience. Chyntia was more then helpful.
from 1 to 10 and 10 being good it was a 20.
Everyone was friendly and helpful.
Great job by everyone. Thankle you!
Excellent. We returned because of previous excellent service and will gladly refer others.
Thank you ????
Truly amazing customer service from start to finish, Bravo!
Vehicle Make : Volkswagen
Fast and great service. Thanks!
There are many great things. We loved the msgs, how professional yet kind and friendly the employees were. The work seemed to be accurately done and our car looked better when we got it back. The cost was extremely reasonable. Robert kept us up to date on the progress and when he called to say the car was done I was on the way to a CT scan. Very concerned
Fast service, very professional, flawless job
Waiting for am issue resolved.
I appreciate the professionalism of the business. My advisor Cynthia keep me posted on every aspect of the job. She was kind and courteous. She was thorough in assessing and repairing my car.. She assisted me to get my rental car and to return it I would recommend Calibet to anyone I know. Great job. My car looks like new.
Everything was perfect. They even cleaned the car, an unexpected and wonderful surprise. The gentleman who managed my case was a total 10.
Fast, clean and professional!
It was a great experience and they over delivered. Thanks.
Good experience, they were really nice to me.
Cynthia was excellent in keeping me informed on the status of my car.
Vehicle Make : Volkswagen
Cynthia was amazing and my car is a good as new, ahead of schedule and it was such a stress free process. Such awesome customer service!
Exellent and fast service
Cynthia was so helpful and kept me informed of everything that was going on. Thank you for great customer service and a job well done! My car looks brand new!
Throughout the process of my vehicle being repaired, Robert communicated with me on a daily basis. I appreciate the text messages informing me on the status, and the professionalism. Caliber Collision is the absolute BEST!!!
I'm extremely satisfied with the repairs. The staff were extremely friendly and helpful. The open communication was a great addition to the customer service. I would definitely recommend Caliber Collision.
Unbelievable, very efficient,courteous,and friendly also fast, Cynthia was awesome always keeping me informed on progress ,thank you so much.
I love the customer service here! The workers here are so friendly, and they made sure that my satisfaction is a priority. Robert, the one who was handling my car, provided perfect amount of informations, and when i got my car back, which is on time by the way, i thought i was looking at a brand new nissan sentra! Anyways, it is awesome to have my car back again, and i can go back to my daily lives! Thanks Caliber Collision!
Excellent staff and marvelous servive
Thank you so much I'm very Happy
We the jab the you guys got it done
To my 2016 Silverado truck
This was my first accident in over 40 years, resulting in minor damage to rear bumper. Wasn't sure what to expect, however, the staff was very courteous and professional. It was a pleasure working with Robert. He wrote up the estimate, explained the process, and answered all my questions. I got a shuttle ride home and my car was ready for pick up within 2 days. The completed work was excellent, restored like new. The car was washed and sparkling when I picked it up. Overall a great experience and I would highly recommend their services.
Great service with James and Jerry
All staff was very professional, courteous and efficient.
I was extremely satisfied with all of the work provided by Caliber Collison in Pomona, CA. I give the representative a 10 on her performance
Cynthia was great to work with and provided excellent service and communication. I am very satisfied with the work performed. Thank you!
I appreciate you guys taking the time to fix some minor details on the car today (pick up day) Thanks again
Professional service and speedy also
thank you for taking care of my car and sending cute/creative text updates through the process. I appreciate your professionalism.
Excellent communication! James is great! Our car looks great!
Thank you for such a beautiful job!!
Appreciated the text updates, very good, but most of all we appreciated the knowledgeable, friendly staff. Our car was returned on time, and the workmanship was excellent. Cleaned in and out, even some detailing, great!
Excellent work and great service
Vehicle Make : Volkswagen
From start to finish, the process was really easy. Staff was friendly, knowledgeable and accommodating. I'm glad I brought my car to Caliber Collision in Pomona, Ca.
Thank You !!! to Robert Black ll and the Claremont Caliber Collision Team for the quality work and completing my vehicle on the day they said. Thanks again to all.
Yes I'm very happy my tailgate is fixed. Everything went fast and smooth. The workers were nice and helpful.
I'm very happy with Caliber, good customer service and very professiona.and guys from the shop make good work.. thanks Caliber....
Great experience! Robert Black was very professional and had my vehicle completed quickly! I would recommend Caliber :)
Caliber rocks. Excellent staff and workmanship. Service advisor Robert is a first class pleasure to work with. This is my second repair job with Caliber, I wouldn't go anywhere else.
Repair was completed as promised and I was made aware of my car's status on a regular basis.
Cynthia did a great job. She explained the whole process to me and always kept me well informed. I appreciated her phone calls to let me know what the status was on the repair of my car. She had outstanding customer service. The call from the manager Lucas was also greatly appreciated. He let me know what was to follow upon completion of the repair of my car. Caliber did a great job from beginning to end.
Cynthia gave me courtesy customer service.I also like the fact that my vehicle was clean on the outside and wash and smelled with fragrance thank you again for your customer service. They always kept me updated with information regarding my vehicle at any time any place. The vehicle was restored properly. Yours Truly Desiree H
Everyone there was just great! From the moment you step in to the moment you get your car back, they are constantly keeping you inform and making sure your needs are met. I had Cynthia help me and she was amazing. She was very polite and understanding. Best of all they had my car done a week before the projected date!
Once you were able to get the parts, the repairs went quickly????
Excellent repair and will recommend others for repair service at your location. Thanks David B
They did an excellent job and very quick thank you
Excellent and fast service! Keeping me on the loop of the progress of my repairs was at the forefront of your focus! I certainly appreciate that! Many thanks to James and Lucas!
I am very impressed with the quality of work that was performed and most impressive was completion of the high quality repair work ahead of schedule.
Thank you very much.
Had to bring car back 4 times cause bumper kept sagging. Also when told about the runner board and back bumper on that side being poped out all of a sudden they said it wasn't them and said nothing they could do. Even though it wasn't like that when it was brought in.
Cynthia was very professional and kept me notified daily on the progress of my car. Thanks to her this process was so much easier than I could imagine. My car is back to normal and I am so happy to have it back in such a short time.
Thank you and the staff for excellent service from front desk to the last touch. The time frame was met as promised and it was worth it to come to your repair shop.
The car repair was very prompt. My car was cleaned and the staff was very professional.
Everyone there was very friendly and any question that i asked they'd answer... Thanks Caliber for making this a smooth ride...
I'm a big fan of customer service and your team were top notch! I really appreciate the personal touch of being updated via text every step of the way in the process of the repairs to/of my Honda Accord Sport! I truly hope that I wouldn't have to visit again, but in the event that I do, I know that I will be well taken care of! As a matter of fact, I've been telling everyone how very pleased I am with the quality of your work! I'm very grateful to your staff for making this unfortunate experience a whole lot less stressful for me! Great Job Caliber Collision Center Team!
Your receptionist is rude, unpleasant and unfriendly. I'm surprised that the company is comfortable with having her be the first point of contact for most of your customers. She is truly awful.
Everyone was very professional and got me in and out quickly. Thank you.
The services from the time my car was delivered for service to the time it was picked up were excellent. Cynthia was an excellent contact person. She kept me updated with all the information and developments. I even got my car way ahead the expected time of delivery. I will definitely recommend caliber collision to my friends.
Did a nice repair job. Clean and neat. I wanted to thank. James. Richards for being. Understanding and running the show. For my car it was. Great. Thank you again.
Very good customer service
Robert was wonderful to work with he was courteous and kept My husband and I informed on all the work that was being done on our car. Mrs. Forbes
Great customer service
Answered all my questions
I give caliber collision ????????????????????????
Means a 10 all thumbs up
I loved how thwy texted me every day to keep me updated on the progress. Also the car was ready on the same day that was first promised to me. The car was absolutely clean and in great shape; like new. Loved it!
Totally satisfied. They gave me daily updates and even stayed late so I could pick up As ( my Car) and get back to normal again. THANKS!!!!
Very job well done. Done ahead of expected time. Excellent service
The agents were friendly and helpful and communication regarding the project was great.
Erin at the front and Robert, who helped me with repairs were super helpful. Great experience all around.
I am really satisfied with the service Caliber people provide to my car
Overall a great experience with caliber thank you all.
Robert was amazing! So helpful; explained every detail to me and was warm, friendly and respectful! The whole process of getting my car repaired was so easy and seamless...and I am not comfortable dealing with auto repair shops. I will definitely come back if I need work done on my car and trust Robert to be fair and reliable. That is very important to me. I will highly recommend you also!
Thank you, Annie Wilson
Lucas was exceptional. He provided superior customer service. Caliber is lucky to have him as an employee.
Vehicle Make : Volkswagen
Amazing and incredible service and work. Wonderful people and timing.
Very Professional Job. Repairs look top notch????????
Great service from start to finish! Thanks!
Vehicle Make : Volkswagen
Great customer service from everyone involved. This was our 3rd experience with Caliber and we'll be back if needed!
Everyone was very professional and efficient. I liked all the text messages leaving me updates on the repairs
Damaged head lamp was replaced with used one, hood and fender does not match measures of the other side.
James : Pomona office service consultant was very professional and his timing about my car being done was actually 1 day earlier and this benefited me very well . Everything was explained well by James and the front lobby dept was very professional also . My car looks and drives good so far . The texts that updated me daily were very helpful to me as a customer to. Thank you Caliber Collision for your service
Friendly, helpful , caring--good folks, good service. Thanks !
I am happy that the repair was completed 2 days ahead of schedule! I would give customer svc a 9 on a scale of 0-10. Thank you
Lucas was awesome! He did a great job with communication!
I am very satisfied with the service you provided! I will gladly refer anyone I know that needs your type of service!
From the time the estimator came out until my car was ready to pick up, this experience was easy and convenient. My car looks perfect again! Thank you.
Awesome job and great service!
Thank you for your very competent handling of the repair job. The home delivery of the car was a much appreciated touch.
This was my second time visiting your shop, you took care of my vehicle in a quick professional manner. Quality workmanship and would recommend your shop to everyone ! Thank you!
Every thing was fine thank you very much.
Very easy to work with. Courteous and prompt. I appreciated the messages. Thanks. Excellent job , my car looks great.
Lucas provided detailed professional advice and met his time commitment when estimating the job. Very impressed and pleased with my experience. Woluld recommend my friends and associates to your company.
Thank you so mush for your help.im so happy for the results on my car know my car is like New like nothing happen.Thank you so mush you do a grate job CALIBER COLLISION.????????????
Thank you for the constant communication with me, the consumer, and the excellent job done on the body work. Two thumbs up!!! ????????????????
Excellent work and on time
They were awesome. We had one concern after repairs and they jumped on it.
Caliber is amazing!!! James was extremely informative, supportive and thorough. He makes a difficult situation as painless and positive as possible.
Si estoy satisfecho con el trabajo que diero a mi carro Honda pilot icieron moy buen trabajo gracios
Amazing service and very helpful throughout the whole process.
They are a really amazing collision team. Very understanding and responsive to your situation they treat you how you want to be treated as a customer. Their customer service is on another language.deh
Really thankful to all the staff of Caliber Collision everything went smoothly and the cominication was great Robert Black W Black was awesome keeping me informed about the process since the begging until the end of the experience , thanks again !!! Oscar M
You did a great job. Thank you Lillian M
Great customer service...cat looks great..James Richards was a wonderful advisor..also done a day earlier than promised