Excellence service and fast turn around. Thank you so much
I was very pleased with the service Cynthia provided and the work that was done
The job was done well and in a very timely manner (3 days). Thank you Robert Black for all your help and professionalism. I'm more than satisfied with the whole experience.
Great job will be back for sure , but hopefully not soon
I have yet to receive my car. I arrived at Caliber Collision and I inspected the vehicle. The affected parts that they are to repair (bumper, fender, and wheel hub cap) were not done correctly. The alignment for the bumper was great but the left driverside headlight was not aligned properly, it was sticking out, and not to proportioned with the right side. The paint on left fender and bumper were too white and did not match the rest of the car. The hubcap was not polished as they stated, it still had the scratches. They also tried to fill in the fender with a paint pen thinking it would not be noticeable.
The reason I chose such a name brand shop is because the quality would be guaranteed the first time. I am a bit dissapointed since my car was scheduled to be ready Yesterday 4/22 and the case manager would call me to schedule a pickup date, she did not call. I called two more times on 4/22and they advised i would receive a call back. It wasnt until today 4/23 that I had to call myself to pick up my car; only to find out it wasnt ready to "restore the rythm of my life".
The case manager was very courteous and understood my dissatisfaction and advised they will "take care of it". I am hoping that is the case. I am not one to complain, but i do feel that it is necesary to provide feedback.
i am hoping that when i go back the vehicle is repaired correctly. I love my vehicle and that is why I check the details.
All i am asking for is to have my vehicle repaired the way it should be and to not be going back and forth until i receive a satisfactory result.
I love that I was kept up to date on the way the car was getting fixed the only one little thing I do not like is that my tears my driver's chair in the passengers chair have some duck on it is that another leather chairs I take care of them but other than that my car works great I love it thank you
Cynthia was very friendly and kept me informed about the progress of my car.
We had a positive repair experience.
I was very satisfied with the work done at Calibrr Collision. The car looks brand new like the day I bought it.
Very communicative and professional.
Cynthia and Erica were great. They were highly professional. The car looks good.
Vehicle Make : Mitsubishi
You came highly recommended and your services lived up to the recommendations. I will bring my car back for minor touch ups.
Vehicle Make : Volkswagen
10 out of 10 for satisfaction. Work was done quickly and looks perfect. I will definitely recommend Caliber Collision to my friends, and will be back if I need more work done!
Robert was very kind and professional. They took care of my car and fixed everything and I was very very impressed. Everything was done fast and very well done !
My experience was great the help with my process was fast an easy thank you
I'm happy with the final results. Your staff is efficient and courteous. Thank you
If I have a chance to reference a friend I will do thanks
Outstanding customer service and workmanship.
Very impressed and satifsfied.
I really appreciate the pride Jerry Gutierrez showed in his excellent work. He truly made my old car look new. The daily communication by my my service advisor Cynthia Dominguez was truly appreciated making me feel that I was not forgotten. Erika's welcome at the reception area to this Pomona location was also appreciated.
Amazing work done and amazing staff. Thank you everyone!
I really enjoyed the customer service and text message updates.
The car repair was good
The detailing was sub par
You need to do better
Vehicle looks great--very good service
I would personally like to thank Robert and Black for all the attention and the constant feedback on the repair of our vehicle. Very professional environment, very professional work, exceptional customer service by Robert Black. Thank you . Greg Garrison
Very helpful, kind, quick and efficient repair. Thank you for coordinating rental car and facilitating pick up and drop off of rental car. So helpful for busy working family.
Store hours are too short. I can not wait to pick it up after work.
Thank you for hiring such people as Robert who took care of my needs. He is very friendly and professional. I left my car with him because he came across as knowledgeable and dependable. I am very happy with the service I received including text updates from him. My car looks amazing!! Good work Caliber Collision!!!! Thank you
They were so quick and so friendly throughout the entire experience. Their customer service was amazing aswell as there work
Vehicle Make : Volkswagen
Cynthia was very helpful
I really appreciated the updates and the personal assistance that was provided by the staff.
Great job, very professional, great customer service.
You guys did an amazing job. I'm so happy with the outcome, thank you.
Thank you for your excellent help. Your personal are very knowledgeable and friendly. Thank you again
Excellent job, great customer service, Cynthia was amazing.
Job was done a head of schedule. Kept me up to date.very professional on all basis.thank you for your hard work and dedication.
You have a terrific staff and they do incredibly professional work!
Thank you, for your excellent customer service.
I was very pleased with the efficiency and professionalism of the Associates in the office and my car was in great condition when I picked it up I appreciate the wash and the tires done thank you to everyone
All your employees have an outstanding service. I had a good experience.
I'm extremely satisfied with the body work performed on my car. The technicians did an excellent job. Thank you!
Caliber Collision has been my "go to" repair shop for over a decade, and have fixed mine, my wife's, and my son's cars to perfection in the past. Once again, Caliber Collision stands true and have done another excellent job. Thanks.
My representative Robert did an outstanding job I would use caliber again
Everyone is so nice and great attitude and great customer service they make you feel welcome and comtable.thank you
Good service, no complaints.
Very good job and completely satisfied. .
Repaired quickly.. when we picked it up the new paint wasn't as shining as the old so they took it back and used a clay bar and we were completely satisfied.
Customer service was great as well as the repair of my vehicle. I loved the text updates and the vehicle was completed earlier than expected.
I will highly recommend to anyone!
James was exceptional. I would recommend him and Caliber to everyone
Everyone was very professional and kept me advised of the progress. I am really impressed and pleased with the work and customer service.
Super friendly and helpful staff. Exceeded my expectations. Thank you.
Great service! Super fast, the work was impeccable!
Give Robert a raise! He was very professional, he has great customer service he got me my car like he said he would , Erica was also professional give her a raise too! Thank you for repairing my vehicle on time .the people or person who repaired my vehicle, thank you again !!!
I was very satisfied with customer service.
Great job by everyone involved. I really appreciate all you done. Will definitely come back whenever we need any work done on our cars. Thanks. Oi L
I was pleased with the quality of work and with promised completion date met.
Great communication and customer service.
My car was repaired perfectly and quickly. Cynthia and Erica were
Awesome, friendly and helpful.
From the first phone call to to assessing and fixing the car until the final tweet, this has been an amazing process. You are friendly, professional experts in ethical repair and customer satisfaction. We are making plans to bring our second vehicle in and will DEFINITELY recommend you to everyone we know - THANK YOU!
Great customer service. Renee was very helpful
Great Customer Service Awsome skills completely satisfied
We would like to thank James who took very good care of us and a job well done on the repairs!!!!
Will recommend Calibur, it was a speedy turn around! Thank you staff!
The keeping me up to date with the texting was great. The people were friendly and the car looks great
Great staff, going the extra mile to optain original parts. Awesome job on body work, Restored my vehicle back the way it was.
Great service robert black went above and beyond with communication and excellent customer service vwry pleased you have a great team in pomona.
You all did great. Thanks
They did a great job, my car was fixed fast and it was flawless, they even had it clean and shining when I got it back. Thank you.
Everybody was very professional in handling everything from start to finish
Great customer service. The car was ready a head of schedule????
I was completely satisfy excellent customer service from front desk to Robert they fixed my car in a timely manner
James and staff were great - they had my car in and out of the process in record time with no sacrifice on quality. Plus they're really nice people! I can easily recommend to family and friends. Thanks for a great experience - given that nobody wants to need a collision repair shop!
Cynthia did a excellent customer service.
Excellent customer service very satisfied
The customer service was excellent. Professional and caring.
I berry happy with all the good work they did thank you
I was very satisfied with the work that was done on my car it was finished in very fast time I was given an estimated time of Friday the 13th but you guys called on the 12th and the car was ready and I was very appreciative of that everyone that I talked to was very professional and very knowledgeable of all the services you guys offer so I thank you once again and yes I will come back if anything happens to my car are if a friend need a shop I will definitely refer them to you once again thank you so much. It was a pleasure doing business with you.
Very pleased with work and communication through the process.
Called right after I picked up my car when I noticed under better lighting there were damages on the car that weren't there before I dropped off the car. Didn't get a call back and plan to take it back in and they better fix it.
I brought my car in and the team was very easy to work with until one part of the damage that seemed a little out of the ordinary related to my remote entry system. The service advisor brought her manager who proceeded to tell me it was unlikely that the remote entry malfunction was not related to the bumper damage, and that I may need a new key, a trip to the dealer that they would help me with. That was very nice of them but since the Malfunction of my key seemed to coincide w the accident, I asked them to let me know how the car did after the body damage was fixed. It just seemed since the two issues appeared unrelated, they were very hesitant to see it as part of the problem. Instead, I would have rather they said, "sure, let's see if there is a connection, and if there isn't, we'll let you know. " that's really all the customer wants to hear. Overall very positive experience. Cynthia was a breeze to work with.
Started off rocky with a female employee but Lucas stepped in and took over. Between Lucas and Rene, I'm beyond satisfied with the overall outcome.
Great friendly staff and timely transparent service. I do have a cosmetic issue with the repair that I will be addressing, but I'm confident the staff will handle it.
All that I worked with while getting my vehicle repaired were courteous professional answered my questions and made it a very easy process. Thank you very much.
Delivered on time as promised. Great work Caliber!
The associated that handled my repairs was awesome
Jerry attended me and was really nice and helpful. He made feel like a priority and told me to bring it back if I noticed any issues that I had concerns about. Thanks. 10/10 service!
Excellent service!! Very satisfied with the work, duration and customer service.
5 Star in rating! I highly recommended you guys to anyone... Keep up the good work. Thanks!
You got there job done as scheduled. Thank you.
Customer service was excellent.
Everyone at Caliber was efficient, gracious, and completely professional. I felt confident that my car was in good hands. I appreciated Cynthia's continual updates. I will happily recommend Caliber to others.
The tail lights weren't replaced, the trunk didn't shut upon pick-up, trunk wasn't sitting flat upon pick-up and trunk light doesn't work.
Cynthia was extremely professional in explaining the details of my car repair. Everyone was helpful, and I got my car back in the very next day!
Excellent job & great customer service
Im not happy that I am now missing the wheel lock to my rims after leaving my vehicle at Caliber Collision. I trusted that your employees would not go through my vehicle and get into compartments that had absolutely nothing to do with the areas that needed to be repaired.
Cynthia was very informative keeping me updating with every step of the process
Costumer service is outstanding, timing excellent, technicians nothing but professional attention to detail, I had nothing more than a pleasant experience even thought you are fixing your vehicle. Robert and the assigned technicians for my car, thank you very much. You guys did it... 4 days ... amazing. Again Thank you very much. Hector E
This was my second time taking my car to Caliber, & both times the repairs have been outstanding workmanship!
I was helped quickly and my car was brought back in perfect condition. It was spotless. Love that my car was washed and waxed. Thank you so much.
IT WAS A WELL DONE JOB. IN GENERAL THE SERVICE WAS GREAT.
The hood of the vehicle needs realignment, it still has arrows drawn on it, but the work wasn't done. The estimator called out replacement of an emblem, which cost 50, but then they didn't put it on. Instead they just cleaned the paint off of the existing emblem. I had asked to be given all the replaced parts, so I reminded him that I wanted the used item, and he brought out a new one still in its bag. they never actually replaced it. They then gave me a brand new emblem still in the bag, which is kind of useless.
Great service, vehicle was ready ahead of time. The work was excellent. Very accomidating, i was given a ride home and my vehicle was delivered to my residence.
Great customer service! Convenient text message alerts to bring you peace of mind! Everything done in a timely manner! What more can you ask for...
After my car has been there it looks completely brand new they did a great job!!
Thank you Cynthia and all who worked on the repair!! a
James was so kind, thorough and informative in walking me through the entire repair process. He made me feel like someone was looking out for my concerns and eliminated the stress. Thank you James and Caliber!
Very professional service. Quality of repairs was outstanding. Warranty of repairs gives us peace of mind. Reminders about status of our vehicle kept us informed.
Excellent service very helpful and professional
Thank you for taking care of the car so well and quickly.
Thanks for the fast repair and very nice job
Everyone was very nice, made me feel very welcome! Answered all the questions we had and service was super quick and I would recommend to anyone! We left completely satisfied! Good job for hiring such amazing workers!
They did a great job to return my vehicle as it was before the accident.
Robert Black was the best. Courteous and approachable customer service!!
Everyone was helpful, efficient, and went out of their way to keep me informed and to return my car in great shape. I would definitely recommend Caliber should anyone I know need such body repairs.
Huge thanks to all
Lanore Pearlman and green Prius!
Thank you so much for returning my car in superb condition. Thank you also for amazing customer service, I know that I can always count on you guys!
Califer staff is amazing. The customer service, quality of repairs and staffs attention to detail and customer satisfaction is my reason for selecting Caliper. This is the fourth time I've used this office and would highly recommend to my friends and business associates. thank you Caliper Collision Staff.
Robert P. Walker
Everyone there was extremely informative and
helpful . So far my car is beautiful. Thank you!
All the emplyees were excellent. Very satisfied
Thank you for all you did, Robert Black has amazing customer service and your repair team has great skills...thank you again
Well pleased with the work that was done to my vehicle Caliber Collision was vary helpful and respectful. Thank you
U have good service and communication with your clients I was completely satisfied
Very nice and helpful people who did a great job
Vehicle Make : Volkswagen
Everything looks great! My only concern was the car smell like paint! I completely understand that comes with gettting your car fix. However, all of the concerns were address and the update info via through text was much appreciated. I would definitely return and recommend. The lady you help me from the beginning to the end was awesome I appreciate her help coming from a female it makes it less ????!! Thank You
Lucas and James represented Caliber in a professional manner. I will definitely refer Caliber to friends and family.
Cynthia was very professional and handled my business very efficiently. Excellent representative for your company.
Cybthia was so kind and helpful. I loved the text updates and my car was fixed in record time!!!!
Excellent service and work was done way sooner than I expected. Thank you!
It's was a wouderfull experience. Chyntia was more then helpful.
from **** to 10 and 10 being good it was a 20.
Everyone was friendly and helpful.
Great job by everyone. Thankle you!
Excellent. We returned because of previous excellent service and will gladly refer others.
Thank you ????
Truly amazing customer service from start to finish, Bravo!
Vehicle Make : Volkswagen
Fast and great service. Thanks!
There are many great things. We loved the msgs, how professional yet kind and friendly the employees were. The work seemed to be accurately done and our car looked better when we got it back. The cost was extremely reasonable. Robert kept us up to date on the progress and when he called to say the car was done I was on the way to a CT scan. Very concerned
Fast service, very professional, flawless job
Waiting for am issue resolved.
I appreciate the professionalism of the business. My advisor Cynthia keep me posted on every aspect of the job. She was kind and courteous. She was thorough in assessing and repairing my car.. She assisted me to get my rental car and to return it I would recommend Calibet to anyone I know. Great job. My car looks like new.
Everything was perfect. They even cleaned the car, an unexpected and wonderful surprise. The gentleman who managed my case was a total 10.
Fast, clean and professional!
It was a great experience and they over delivered. Thanks.
Good experience, they were really nice to me.
Cynthia was excellent in keeping me informed on the status of my car.
Vehicle Make : Volkswagen
Cynthia was amazing and my car is a good as new, ahead of schedule and it was such a stress free process. Such awesome customer service!
Exellent and fast service
Cynthia was so helpful and kept me informed of everything that was going on. Thank you for great customer service and a job well done! My car looks brand new!
Throughout the process of my vehicle being repaired, Robert communicated with me on a daily basis. I appreciate the text messages informing me on the status, and the professionalism. Caliber Collision is the absolute BEST!!!
I'm extremely satisfied with the repairs. The staff were extremely friendly and helpful. The open communication was a great addition to the customer service. I would definitely recommend Caliber Collision.
Unbelievable, very efficient,courteous,and friendly also fast, Cynthia was awesome always keeping me informed on progress ,thank you so much.
I love the customer service here! The workers here are so friendly, and they made sure that my satisfaction is a priority. Robert, the one who was handling my car, provided perfect amount of informations, and when i got my car back, which is on time by the way, i thought i was looking at a brand new nissan sentra! Anyways, it is awesome to have my car back again, and i can go back to my daily lives! Thanks Caliber Collision!
Excellent staff and marvelous servive
Thank you so much I'm very Happy
We the jab the you guys got it done
To my 2016 Silverado truck
This was my first accident in over 40 years, resulting in minor damage to rear bumper. Wasn't sure what to expect, however, the staff was very courteous and professional. It was a pleasure working with Robert. He wrote up the estimate, explained the process, and answered all my questions. I got a shuttle ride home and my car was ready for pick up within 2 days. The completed work was excellent, restored like new. The car was washed and sparkling when I picked it up. Overall a great experience and I would highly recommend their services.
Great service with James and Jerry
All staff was very professional, courteous and efficient.
I was extremely satisfied with all of the work provided by Caliber Collison in Pomona, CA. I give the representative a 10 on her performance
Cynthia was great to work with and provided excellent service and communication. I am very satisfied with the work performed. Thank you!
I appreciate you guys taking the time to fix some minor details on the car today (pick up day) Thanks again
Professional service and speedy also
thank you for taking care of my car and sending cute/creative text updates through the process. I appreciate your professionalism.
Excellent communication! James is great! Our car looks great!
Thank you for such a beautiful job!!
Appreciated the text updates, very good, but most of all we appreciated the knowledgeable, friendly staff. Our car was returned on time, and the workmanship was excellent. Cleaned in and out, even some detailing, great!
Excellent work and great service
Vehicle Make : Volkswagen
From start to finish, the process was really easy. Staff was friendly, knowledgeable and accommodating. I'm glad I brought my car to Caliber Collision in Pomona, Ca.
Thank You !!! to Robert Black ll and the Claremont Caliber Collision Team for the quality work and completing my vehicle on the day they said. Thanks again to all.
Yes I'm very happy my tailgate is fixed. Everything went fast and smooth. The workers were nice and helpful.
I'm very happy with Caliber, good customer service and very professiona.and guys from the shop make good work.. thanks Caliber....
Great experience! Robert Black was very professional and had my vehicle completed quickly! I would recommend Caliber :)
Caliber rocks. Excellent staff and workmanship. Service advisor Robert is a first class pleasure to work with. This is my second repair job with Caliber, I wouldn't go anywhere else.