Amazing customer service!
Everyone was exceptionally knowledgeable. The service was awesome, timely and very friendly. Thank you to everyone.
Very pleasant experience all around ... especially the cookies!
Great experience. Thank you.
It was great to work with a real team that was courteous and professional and kept me up-to-date on every aspect of the repair. Thank you car crafters !
Everyone was very helpful knowledgeable and cheerful.
My car looks great.
Thank you for your help
From start to finish every aspect of the experience was handled with great professionalism.
Your team was helpful in every manner and made the whole process run smooth. Kyme Morrissey was very helpful and professional. I was contacted numerous times keeping me informed as to where they were in the process. Great Job. Thank You.
Great communication. Friendly
Kim handled situation promptly and professionally.
CarCrafters at Northeastern NE is absolutely the best place to go for quality car repairs and quality service you receive from the staff. Susan is the first person you meet at the front desk and you know from the smile on her face and her pleasant demeanor that your in the right place. She then calls on Kyme Morrissey your Service Advisor. Professfional in appearance pleasant demeanor and knowledgeable on the functions of you car that need to be repaired/replaced. They both put this old man at ease that I was in right place and my worries were over.I left knowing that this was going to be a Quality Service Experience for me and my car. My experience over the past 81 years tell me that when you have two people like Susan and Kyme in your employ do what ever you have to do to keep them with your outstanding company. They are first two people your customers interact with and they put you customers mind at ease, feeling They are in Good Hands with CarCrafters. Thanks so much for the outstanding service I received and give Susan and Kyme a pat on the back form Jim Halsten.
Even though the repairs took a little longer than I was told the finish result was amazing....I am very happy with the repairs and kyme for her help and updates
We have always been very pleased with the service and results from Car Crafters. You guys always make things easy for us even though it is so difficult to have to deal with auto damage.
My daughter's car was ready when promised with no visible signs remaining from the accident.
Scott was awesome and did a great job with my car and the repair was faster than I expected.
Your customer service was excellent
Maybe I was, but there is a slight indentation where the upper right fender meets the bottom part. I'm waiting for my grandson to look at it and tell me if I need to take it back or if it's okay that way.
The staff was great but I was disappointed where my door was replaced and repainted but, the door handle was not painted.
Car looks great and every went out of their way professionally to make certain I was taken care of. Your attitudes and professionalism is greatly appreciated
Very helpful and willing to answer all my questions
Excellent customer service, and the job was very well done
Your team did a great job. We appreciated the accurate and timely updates. The car looks great and we loved getting back a car that had been cleaned so well. We will definitely recommend you to others.
The team was so wonderful and helpful for the entire process, everyone from the front desk staff to the insurance reps to the maintenance/repair staff. I really appreciate the amount of effort and care try out into their customer service. I will definitely be recommending you guys going forward. I also really appreciated being updated via text and phone call while my car was being repaired!
Late on project by one week. I had to track them down to get a true progress on project and why it was delayed.
A job well done in a very short time. They even washed my vehicle inside and out when they finished. THANK YOU!
Thank you so much Car crafters from the very beginning to the very end everyone that I encountered within your company was extremely professional and courteous I would definitely recommend car crafters to any family friend or acquaintance
You restored my car to its beautiful self. Thanks.
I was impressed by how smoothly the process was. Thank you!
Perfect experience from beginning to end.
Great work done by the workers. Everyone was very friendly and helpful. The text alerts also helped me plan my week out. Thank you for everything all around.
We appreciated the consistent updates and the excellent time management provided by the Car Crafters team. We also very much appreciated the wonderful and knowledgeable customer service that Car Crafters provided. Thank-you very much!
Very pleased with the customer service and the workmanship!
Go was done on time no hassle kept in touch with me
Over spray on luggage rack, glue spots on interior and on paint, sloppy paint job (drops and rough spots) gaps, gash on tire, scratches on rear interior, broken hatchback, tape marks. Low washer fluid, and more
Thank you... from beginning to end!
Job completed faster than expected and the results looked great and Ayme was very professional and helpful
Those cookies at the front are bomb.
Your team was amazing and went above and beyond for me! I will recommend you guys!
I was kept informed of the status of repairs.
Thank you so much for fixing my key lock and going above and beyond. I greatly appreciate your time and efforts!
Thank you for the great service!
One of the gentleman even scrapped the ice off my windows!
Beyond expectation. Excellent
Great staff, great service
Communication was clear all the time
Kyme M. did a fantastic job handling my car repair. She was very friendly and kept in constant contact regarding the status of my vehicle. It was finished prior to the expected finish date, too! My car looks brand new again, and I am very grateful to Kyme and the Car Crashers team. Thanks so much!
My car actually drives better now than it did before the 2800.00 repair. It looks beautiful and learn, and the interior light goes on when I open the door. Also they put air in the tires when the warning signal went off.
I really appreciated the text message updates on the repairs. The work was done very quickly and ahead of schedule.
Absolutely CC ARE a10! Thank you Kyme for helping me get my car by weekend! All I interacted with very professional and friendly.
Did an excellent job and even cleaned my car. Thanks!
Justin should be commended for the way he interacts with his clients. A true professional.
Repairs not completed -key change - to much "play"in stealing.no return phone call. Not a happy person.
It was a real pleasure working with Car Crafters. Everyone was friendly and professional. The work was done well and on time ... and Car Crafters even cleaned my car inside and out and polished my headlights. Thanks!
the care, that I revived, was far more, than I ever could emagen, thank you, is such small words for the care, that I recived,thank you again.
Beautiful work done and faster than I thought it would take. Everyone was friendly and very helpful. Thanks
They did an excellent job. Completely satisfied with the repair.
It's a prefect experience! Thank you so much!
The car looked great when they were done.
Thank You for all you did.
Amazing work as always! Extra thanks to Scott and Marcos.
You do amazing work and timely as well
Very professional and friendly! The representative that took care of my car was amazing and knew her job expertly. She gave me all the information that I needed and was very flexible with my work hours. I very much appreciated her keeping in touch with me the whole time. Service was completed in 3 days! I am very happy to have my car back. Thank you for making it a stress free process.
A fantastic jov. You even did a great job washing it. Very satisfied. Great customer service
Your advertisements set high expectations.
Our expectations have been exceeded.
This entire experience from start to finish was awesome.
Every one was polite and super helpful and the turn around was faster than exected
I find your team at Car Crafters are friendly and
are relaxed when working with clients and made me
feel comfortable while there.
Since I picked up my car late this afternoon, I only had a few minutes to look at the car. Your repairman was friendly and helpful. Trying to please at ease.
The silver paint does not quite match especially in the daylight. That combined with all the swirl marks from buffing makes it obvious from a distance. It is not "like it never happened". Not the best work I have seen. Is there a way to blend the finish so it actually looks like **** car? Is this something I have to do myself after the 3 week set?
Thank you for everything. Excellent service!
Body work was great. My battery was dead and the computer wasn't reset upon pickup. I had to go purchase and replace the battery as soon I brought it home.
Vehicle Make : Volkswagen
Thanks, great work. Very friendly service.
The work was done efficiently and the car was delivered on time to us by Scott Murray. Thank you very much.
There are some bolts missing from the original liner of the new tail gate. Other than that seems ok.
I was very impressed with the whole process. Chris Chiuminatto and Scott Box made the whole experience pretty painless. The repair was awesome. Thanks Car Crafters!
I had a running with a deer. My Xterra looks great! They car was fully cleaned including the interior Repairs were finished three days ahead of schedule. They kept me updated on the repairs progress. Very pleased with their work.
My car was ready quicker than I had expected.
I have used Car Crafters for years, and the work is always excellent. On this occasion, they were very considerate of my time, the receptionist was very accommodating, and the service advisers (Kyme M. and Scott M.) were top notch.
The work is beautiful, and it is so nice to have our car back in original (or better) condition.
Car looks good, really appreciated Kyme keeping me informed. She was really great!! Also, Susan was wonderful too!
Excellent service!!! having all three teams at one convenient stop, car crafters, insurance and rental is the best that can happen. Repairs on my car is amazing work, thank you! From time of estimation to picking up my car was fast and easy.
Excellent work all round.
First encounter to last considerate and professional. Added bonus.....!the freshly baked cookies
I appreciate the professional and high quality repair work with my car. I also appreciate Car Crafters completing the work on my car ahead of schedule. Thank you!
After having the car 2 weeks there is still a small dent that needs to be fixed. We had turned in the rental and the girl was saying we needed to pay 15 dollars a day for an underage driver. No one told us about this. She said that we needed to call Geico about the extended days. When car crafts caked to say they needed the car longer no one mentioned calling Geico. For having 3 services under one roof they did not seem to talk to each other.The girl at enterprise although not rude was not helpful not did she seem to care. Although the man at car crafters said we can come in next week at our convenience and get another rental for the day it will be an inconvenience for us.
You guys are very professional. I'm very pleased.????
Everyone I worked with there was friendly and seemed competent. We hope that the next people who ram my car Will be insured by Geico. My car has been rammed four times in the past year and this was our best experience.
Everyone was very attentive to every detail on my car. To find my car detailed when I picked it up was amazing. Scott somehow knew what I was thinking and said it before me.
I will be happy to recommend your services
Thank you very much. Marcia M
Good job. Great service. Thanks.
I have taken vehicles other places and have gotten used to a mediocre type of service. My experience at your shop reminded me that there is a whole other stratosphere of customer service that "should" occur.
Immediate friendly greeting.
Prepared customer file.
Thorough and personal intake.
Efficient car rental process
Customer contact to report progress throughout the repair.
Repaired vehicle delivered clean inside and out (nice!)
All workers genuinely concerned with providing the best customer service.
Nicely done, everyone! Keep up the good work. (Don't get comfortable ;)
Your process is very streamlined from start to finish. The results of your work were very, very appreciated.
Everyone I encountered, either in person or on the phone, was cheerful, friendly and eager to help. All parts of process were explained clearly and succinctly.
There is only one hiccup. I wish when I was told that you were open till 5:30 I was also told that th car rental closed at 5. I almost had to pay an extra day on the rental car because I showed up at 5:10. The rental car guy was running a few minutes late and helped me, but I would have been pretty upset if I had missed him. I really think you need to state clearly in all your messages that rental returns need to be completed by 5, even though the body shop is open till 5:30.
Vehicle Make : Volkswagen
Kym and the shop team did a lovely job and handled the paperwork with USAA. Enterprise car rental on site is convenient. Thanks for a job well done.
Customer service was exceptional! Scott M. Was terrific! So pleased. My Jeep looks brand new! Thank you.
Did an awesome job and the timing to get it done was fantastic! Thank you!!
I really appreciated Justin's frequent updates which reduced anxiety and made planning for recovery much easier. Thank you very much
Vehicle Make : Volkswagen
Excellence. Very supportive in a stressful time. Thanks for fixin' my old girl.
I couldn't be happier with my experience at Carcrafters. My truck was fixed before it was scheduled to be completed and it looks fantastic. Scott Murray is a real keeper...he's good at what he does. He made me feel well taken care of and very professional. You restored my faith in the whole process...
Thanks Scott, and Enterprise, and all at Carcrafters. Y'all did good!
I'll be sure to refer all of my friends
The young man that handled the claim and the front desk were very helpfull and nice.
Thank you for a quick turnaround, and an excellent job with the body repair.
Scott, Marcos, and the witty Enterprise dude were a great representation of the team that you have assembled (Car Crafters, Geico, and Enterprise). Kinda effing awesome. Kudos!
Very good service. They also worked hard to get my car repaired in time for a travel deadline for me.
The most perfectly wonderful experience .the manager was the best ever. Ill tell my friends.
Timing is a little frustrating. Hard to pick up cars when you're only open during normal business hours. I work at a hotel, I don't work normal business hours. Would be much nicer if you all had more hours available.
From starting with Jackie at the front desk, to being helped and reassured by Dawn, and then to the final "walk through" with Matthew...the experience was really terrific! The team couldn't have been better. Thank you for a great experience in the midst of some trauma! To top it off, my car looks great!
Awesome! The whole staff was very pleasant and easy to work with. Justin was very good to work with. Quick and efficient.
Thank you CarCrafters
I love that ypu kept me informed every step of the way!! My car lokked like new:)
AC needed to be recharged. However, it was a great experience.
My car was finished ahead of schedule and looks great. Thanks.
Team members were pleasant and asked if I was getting excellent service on multiple occasions.
Vehicle Make : Mitsubishi
THIS WAS THE BEST EXPERIENCE I HAVE EVER HAD WITH FIXING MY CAR. THE PEOPLE WHO ARE WORKING AT THIS CAR CRAFTERS LOCATION ARE THE BEST. THE BEST CUSTOMER SERVICE AND REPAIRS EVER! THANK YOU ALL.
It was a friendly and professional experience. Should misfortune strike again, I will inhesitantly come to ups all again -- and I will recommend you to others.
Appreciated being kept so well informed about the progress of the repairs.
As always CarCrafters did an excellent job. My car looks great. I would like to know your secret for getting dog hair off the floor mats! Would recommend CarCrafters to anyone and wouldn't take my car anywhere else.
My car repair was completed as scheduled without any delay. Currently, I m satisfied with the paint job and it run smoothly. Thank you very much. Your services is commented.
Thank you for everything, I would definitely recommend your shop to anyone! You exceeded my expectations!
Very efficient process with competent stagf
Justin, keep up the good work.
Fast! Done in less a week.
Excellent work and service.
Appreciate update messages
The only thing I was a bit unsatisfied with is that my car was promised on a Friday and I did not receive until the following Monday which is a three day delay.
Car was very dirty inside lots of dust. Seat was dirty with a stain, which they had to take back and clean. The pick up of the car wasn't commilunicated well.
Vehicle Make : Volkswagen
Things went great loved the text updates.
Professional employees and great body work!
Justin was wonderful to work with! Thank you
The staff are very accommodating, the waiting area is very welcoming, good workmanship, I will give them A for overall performance. Thank you again.
I was very impressed with the efficiency of Car Crafters and am most satisfied with the work done on my vehicle. And Kyme is delightful, she kept me well informed about the status of the repairs and when I could could expect the repairs to be completed. She is great and I will highly recommend Car Crafters to everyone I know !
top quality work behind the scenes. complete professionalism in the front. thanks guys!
You guys were great threat and made everything so easy for me I do appreciate it
Great customer service from Kim. She was amazing and helped me understand everything.
Timely, friendly service with appropriate number of updates!
I felt so comfortable walking in your place eveyone was so nice and I don't have to wait long. I am so happy with the work done on my vehicle. You all are Awesome Thank you so much for everything. God bless you all
The staff as well as the quality of service were exemplary. The level of professionalism and ongoing communication with me, the customer, I would rate as a 5 out of 5 in terms my level satisfaction. The working relationship between CarCrafters and Geico was excellent. I would highly recommend this particular service center.
Excellent service and amazing results. Very pleased with the repair.
You took your time and fixed my car good then first time. No problem car looks good. Will bring it back again when I need something fid to it.
Steering is out of alinment still.
Thank y'all very much. Not pressuring my wife to pick up the Camry while I was I the hospital, was very much appreciated.
I'll never use anyone else and I'll be spreading the word about y'all.
One side of the new front bumper seems unsecured and loose a little bit.
Justin did a great job coordinating the process and provided great feedback during the process. Thanks Car Crafters for a great repair job and car wash. Thanks enterprise for having an onsite location. Thank you USAA. thank you.
I thought the process was very straight-forward and transparent. I appreciated the frequent updates on the status of my vehicle. The in-house car rental was convenient. I was very pleased that my car was finished ahead of schedule. Overall, the repair was nicely done.
Great to have my truck back looking like it had never been damaged.
On the side panel right below the hood paint is messed up and the part is lifted up, and paint does not match and it's noticeable. I may be contacted at work from Monday-Friday 8am to 5pm ****-****-xxxx or any other time on my cell ****-****-xxxx.
I was so pleased with the quickness and ease of the whole process. The best part is you can't even tell where the damage was.
The car looks like it did before the accident, and they had it done before schedule. Staff was very friendly.
Very appreciative of all the updates throughout the whole repair and curtesy I received, I also like the fact the you all honored a small insedent I noticed the day I picked up my vehicle that your mechanics did not mention
Quick, friendly, expert service. "Like it never happened" for sure.
Vehicle Make : Volkswagen
The staff was very helpful
Scott,the front desk staff, and the Enterprise employees were all great to work with. The cat looked great too.
I was so happy to get my car back in such a short time. They did a great job very pleased THANK YOU VERY MUCH everyone was very helpful
Very happy with the work performed. Excellent job! Vehicle looks and drives great
Very professional. Thanks.
Excellent service, very satisfied with Car Crafters.
Everyone was great thanks for for the up for up dates during the repires.
Very nice to be kept informed of progress and everyone was very nice and calm which is always appreciated when in a highly stressful situation.
Car crafters are the most effeciant of any business we have had the pleasure of doing business with. We were kept up with the progress daily. . We so appreciate the efficiency Thank you ????
Friendly staff that were easy to work with, plus a very professional job on your van. We are very happy with the results and plan on referring our friend's to Car Crafters.
Very positive experience... Everyone was so pleasant and helpful.
You did a very good job on a difficult mess left by car thieves. THANK YOU.
Paul was very efficient and the job was very well done.
Thank you for an amazing job. It was all so seamless and easy and I also thank you for that.
It was fast and easy. My car come out great and cleaned!
Interior vaccum was a nice touch. Only negative was enterprise didn't have a similar vehicle, we have 3 young kids so really needed a van while our van was getting fixed.
The team was very professional, completed the work quickly, and did a great job with the repair.
Everything was as expected from the beginning to the end. Great customer service.
Very professional service.
The updates were great to get in text form.
I am very satisfied and gladly would recommend your services!! Thank you.. My car is just like new!!
I appreciate the quickness of the repair and the timeliness of communication. And the repair seems to be high quality.
I would give all of you an A plus plus.. you did a fantastic job. Customer service was especially good and I love your text notifications thank you so much for your help
Everyone was kind, thoughtful, and ready to help in any way possible. It was a different customer experience than what one normally is exposed to. I'm very satisfied and happy I got my car back sooner than I thought I would
Thank you!!! We are happy with the service!! It was quick and the car came out great!!
Color match was excellent. Staff was very courteous. Repair time was barely longer than estimated, but not a big deal. Great job everyone.
The interior of the car was dirty when I picked it up
Looks brand new. Reasonable price. Good communication. Will recommend to friends
Professional, friendly, and quality craftsmanship sums up my experience with Car Crafters. A job well done!
Replacement parts weren't installed evenly. Pre-runner light bar is crooked, and was not repaired/replaced.
The job done was great and the staff fantastic.
Will recommend Car Crafters to anyone with auto damage.
Car repaired well and quickly. Daily texts kept me informed of progress. Really satisfied with the overall experience.