The job was done to perfection, they did it in a timely manner, and they kept me updated on the status the entire time. The customer service was awesome also. Both Emily and Richard are the most courteous, respecful people. I will always refer to this business!
Nathan was very timely, responsive, accurate on estimate, affordable and did a great job. He's definitely someone I would give my repeat business too.
Thank you to Julien and all the staff who were super efficient. They made my car repairs seem easy and overall turned an unfortunate event in to a pleasant experience. Excellent service from everyone at Calliber Collision!
Richard and crew were absolutely great! quick,courteous and clear about process. Thank you Caliber Collision!
Nathan was terrific! Very professional and personable. He went above and beyond, making sure to explain everything and even drove my car over to the rental car place next door when my car was ready, so that I could return my rental car and not get locked in (since it was closing time). I also really liked receiving the text updates.
I was very impressed with my car repair and attention to detail to keep me informed of the progress.
great customer service, my vehicle was ready and clean to within less than two weeks. I'm glad my adjuster Nathan was very attended.
The service was excellent! I appreciated the personal communications as well as the text updates. I am very satisfied with the collision repairs and my car looks like new.
From the time I had the car evaluated by Richard, the calls & texts to keep me updated, to the final product: my beautiful car again, I couldn't be happier... but I'd rather not see you again for a long time !
From the time I called in for an appointment until the time I picked up my repaired car everyone at Caliber Collision was friendly and professionable. I really appreciated the texts updating the progress on my car.
Thanks for making sure that the paint job was done properly before returning my car.
Is all ways smooth and professional service on time and cleans you gays the best on town thank you.
My service rep was late for our initial appointment. One of the installed parts was
Defective which means I have to make another trip to get the new part installed when it comes in.
Looks like it did before the accident. The team kept us informed as to the progress. Good communication and work was completed earlier than expected.
Luis, my service rep was excellent. The communication via text was great. I knew everyday where we were with the repairs. Pricing was very transparent. The car was very clean and ready to go.
Work perforrmed on car was excellent. Exceptional customer service.
I liked it when Richard kept me up to date with what was going on with the repair of my car. I loved it when my car was returned clean and wiped. The CL in Encinitas one time I had my service there, when I got my car back It was not was not washed and had some dirt. I was expecting it to be the same, but this morning I was pleasantly surprised and very grateful! Richard was also kind and patient with my questions. Thank you guys!
Excellent service and communication to keep me up to date regarding the repairs of my car.
Right on the numbers, workmanship
& delivery! What more can anyone ask for?
Thanks, Frances S
Totally exceeded my expectations, thanks for making this a painless process. Nate was great!
Very good experience. Caliber surpassed expectations; I will use then again in the future if necessary.
We were very pleased with the friendly staff who kept us updated throughout the repair process. Richard was very easy to work with and we felt that he truly cared about our service.
The repairs look great with one minor exception. A trim piece was broken/replaced on one side of the car (during repairs and not the accident). We would've paid to have the other side replaced so the pieces would match.
Excellent job with superior service.
Best service ever. Richard was the best I highly recommend with
Thanks again for a great experience
Vehicle Make : Volkswagen
I was so impressed with caliber. Nate was super helpful. I also appreciated the text updates. The front desk staff was really patient and helpful, too. Of course no one wants to have an accident, but caliber made much less stressful and that is very appreciated! -Yvonne M
Great service..as always. I will continue to bring my cars to caliber because they ALWAYS provide superior service.
AMAZING customer service!! Honestly couldn't be more thankful for the friendly helpful service during a difficult time! Quick and efficient repairs and helpful staff.
Luis kept me informed every step of the way. The car was completed
2 days before the target date!
Thanks for great service and great communication!!
Car finished sooner than expected awsome team awsome shop 10/10
Car was completed sooner then projected, and I ways very pleased with the repairs. Thank you Caliber Collision, job well done!
You gave a very friendly staff
The time that the car was away was not reflective of hours charges, so I'm not sure why it was gone for as long as it was.
Missing piece inside car that was not even damaged.
Wrong grill ordered.
Richard offered the best service and kept me in the loop of the repairs of my vehicle. I will strongly recommend Caliber to all my friends and family ????
First Quality work, always! Will not bring my cars anywhere else for body work
Nathan was great. I was completely satisfied.
I am so happy to choose caliber to repair my car! They are very professional. very care about their costumers, and try their best to do all for costumers.
Excellent work as always. Looks brand new!
Great customer service and quality car repair
everybody in the reception and the people handling the work did a great job, very professional.
Repair work was excellent. Unfortunately, I found a gouge on the opposite side of the vehicle that happened while it was in for repairs. Both Nathan, my representative and Rob the manager, both acknowledged the issue and immediately put the vehicle back into work at no cost to me.
Vehicle Make : Volkswagen
The customer service was welcoming, informative, and fast. Very refreshing auto experience which is rare
Great Service, Quality work, and superior process. I would recommend to anyone.
Nathan was very professional as were all the staff. The repair was finished three days early and everything about the process was seemless. I highly recommend Carlsbad Caliber Collision!
Julien was awesome kept me up to date, I had the ultimate experience at Caliber Collision
Nathan was great. Car looks wonderful. Done a week early.
Julian was an extremely professional liaison with my repairs from the very first meeting and conversation on the phone to the very end of showing me the repairs that were done. The office was clean and the staff was pleasant. I would highly recommend this collision shop to anyone!
Thanks for going above and beyond, and buffing out the opposite side
The work was done fast and the out come was great!
Front desk personnel very professional and friendly. The young women who checked my vehicle in explained to me what she saw as problem. Throughout the process of fixing my car was kept informed, appreciated that. Caliber did a great job all around my car looks great.
Julian was prompt, efficient and my car lookedlike new when finished
Prompt and responsive services.
My car looks great! Everyone was very helpful! Thanks!
Everyone was great, just like the last time I had car repairs done at Caliber...thank you!
I had a really excellent experience and had constant day to day updates during the repairs of my vehicle
Very professional work done at caliber collision center.
Staff courteous, progress informed and excellent final result.
Vehicle Make : Volkswagen
Repair work completed on time!
Done on time, love the updates, my car looks great, stress free
Vehicle Make : Volkswagen
My service adviser Nathan Haugen Stine was really great. Kept me informed daily. Finished car 2 days early and did a FANTASTIC job on my car. Would highly recommend Caliber Collision to my family and friends. Thank you for the EXCELLENT service.
Warm Regards,Michele and Alex Szlener
Customer service is exceptional. Very satisfied with with the repairs done to my car.
The friendly supportive people at Caliber Collision helped me through my crisis experience. It means a lot when you are going through something stressful to have a listening ear and a friendly supportive smile. I appreciate your slogan on the wall, Restoring the Rhythm of Your Life. I am a musician and basic rhythm is so important to your song. You have helped to put the song back into my life.
Thank you for all your kindness. Marilyn A
Great service! Luis was awesome! Girls in front (Francesca and Emily) we're awesome too! We were kept apprised along the way and always with a smile. Thanks again!
Very professional outfit. Good job!
Everything looks perfect! Only thing that I didn't like was how long it took, over a week for a bumper fix, but thats understandable considering it's the holidays so I still give a 10/10 :)
My experience was wonderful. My car looks brand new. The customer experience was excellent. They kept me informed every process of the way.
My contact Louis as great
Caliber collision did an excellent job on the repair to our car. Thanks
The staff is polite and very informative. Thank you for keeping me in touch as to the process in total.
Havent had such high quality service in a long time in any service industry. Appreciate the quick turn around time and responsiveness. Will definitely recommend Caliber to peers. Please keep up the great work and thank you!
Richard was a pleasure to deal with!
I commend caliber collision for excellent customer service and getting the job done accurately. Robert and Nathan cared about what happened and the accident that happened. I will recommend them to everyone
Merry Christmas and Happy New Year
You guys did an awesome job and you
Convenient, friendly and very accommodating.
You're in good hands with Caliber. Thank you to the whole team!
I did not have a repair
My car was towed there and then declared a Total.
I was treated with respect and curtosy when I had the sad duty of clearing out my beloved car.
Thank you for making the whole process as painless as can be.
Exelent customer service and very please with the worked
Especially appreciated being updated by text about progress on repairs for my car. Work took the amount of time estimated, and Caliber even returned the rental car for me!
Excellent job, excellent service!
I appreciated the texts to keep me in the loop, thank you.
My car was not done on schedule. It was delayed 5 times, I had 4 service managers! I had a simple repair
which should have taken 3 days, 5 tops.
Vehicle Make : Mini Cooper
Lovely people who work there!
The team at this location was a pleasure to work with, and made everything very easy for me. I really appreciated how kind each of the team members were to me. The overall attitude of the team members at this location was very positive and it translated to my very positive experience. Thank you for your services.
Send text updates instead of emails.
Text messages are seen real time.
Luis and front desk we're professional
Friendly and super knowledgeable.
Nathan and the entire team did a phenomenal job!!
Your service was excellent. I thought the daily updates by text and email was innovative I felt confident that my car was in good hands.
We dealt with Caliber now three times this year and Richard as well as all your other employees are great. Keep up the good work and I highly recommend Caliber Carlsbad
Thanks Bob and Debbie Sylvester
Richard was excellent. We were kept well informed of the progress of our vehicle. We were and are very satisfied.
You are a 10 star company, not just a 5 star.
Many thanks, Richard for your updates and caring service!
The car looks like new and behaves like one! I could not be happier ????
Thank you for the repair, it turned out really good!
Richard checked my car in and followed through until my vehicle was done. I was happy with the results. There was **** minor issue as I had to return the following day. The back panel next to the door needed to be buffed out.
Vehicle Make : Mitsubishi
Caliber was professional from the beginning to end. Kept me updated regularly and the work was done right.
Well done. Thank you.
Robert and Nathan as well as the front desk staff were excellent.
Excellent customer service and communication. I would use you again in a heartbeat! Richard was great, as was everyone at the front desk. I loved the updates via phone calls and texts.
I would very impressed with your good service you turned it horrible incident and a good recovery
My second experience with calliber they did a great job kept me posted with the progress car looks great i highly recommend them
Nathan and the entire front office staff were awesome! I woukd definitely use Caliber Collision again!
Quick, professional and kind service. Thank you!
Nathan my service advisor was great
You guys did a great job and quickly.
It took so long. 2 weeks to get it done. It was a fender bender
Extremely thorough and put efforts over and above to repair my car. It looks brand new again
You guys did a great job on keeping me informed and making my car look great-esp Nathan!
You know why I wasn't completely satisfied. The work seems to be well done. The timing of how long it kept dragging on was the problem.
Thanx for the updates and courtesies by whole staff, esp Nathan.
Nate kept me up to date in the repairs, which I really appreciated. We were in a fairly bad accident, so the repairs took a couple of months. Caliber covered the loaner car cost after 30 days, which really made me happy. The car looks great and everyone over at Caliber provides exceptional customer service
Everyone made the process very easy and seamless,especially during a time which was stressful and unsettling. I enjoyed getting the updates via text. Also the team was great in helping deal with getting and returning a rental even though I had to drop off right around closing and came right at open.
Julian was the one in charge of my car repairs and he was woderful. Always communicating with me to let me know what was going on. He went above and beyond what he needed to do. Thank you julian
Your staff is very friendly and professional. From the front desk to your technicians and customer relationship managers, your staff is top notch. They seem to genuinely care about the customer experience and it was a great comfort during the stressful accident process. I would highly recommend your business if ever asked. Thanks
Nathan was terrific. Thanks!
Great customer communication (great to receive text updates). Work was done to my satisfaction. Thanks.
Under promise, over deliver. The car was as close to showroom condition as you could possibly expect.
I love the attention to detail and service they provides. This is my second vehicle I had to take in for some body work and Caliber was on it. Nathan kept me informed with the progress and The staff at the front desk are always friendly and welcoming.
very friendly staff. Good Customer service.
My only issues are with the insurance Co. Safeco
Very good work and excellent communication made for a great experience.
All were very nice,got the job done fast and very goood work
Kept me posted through out time they had my car.
Joe was informative about what needed to be done.
Friendly employees all around.
Vehicle Make : Volkswagen
We been to you before for repairs and we will keep coming back thank you so much for doing such a great job. K Doyle
Vehicle Make : Volkswagen
The team and my assigned service person was AWESOME
Everyone was very courteous and put me at ease concerning the work needed on my car. Thank you
Great service, great people.
Nathan was very pleasant to work with.
At first I was not getting the communication I should have. I sent an email and was immediately contacted but the Manager. I got daily updates and my car was ready a day early. I really appreciated the response when I wasn't getting the service I should have and how much the crew stepped up to the plate. This is still my go to collision place. THANK YOU!!! Kim
The repair took nearly two months. This was nearly twice as long as estimated. The fit of the components of the bumper is not proper.
The touch keyless entryon the drivers side doesn't work and the paint is already chipping off the inside of drivers door.
Richard helped me out very well and he made everything really easy .
This company is Top Notch. Everything went as planned and the repair looks great!!
Joe kept us updated and the workmanship was excellent.
Richard was so great and Olivia at the front desk was always so helpful and friendly. I was stressed out with having to deal with a hit and run accident and be without a car for school, but Richard was nice enough to help me out with a rental car until my car was ready. So nice and great customer service! They did a great job repairing my car and I couldn't be more happy. I would highly recommend friends and family or anybody to take their car to caliber collision.
Thank you for helping me!
Waiting to hear from the windshield folks re Texas inspection sticker..
Good overall experience with professional, curteous & helpful staff. Joe, the service manager, kept me informed about the work progress the entire time.
Keep up the good work!
Thank you. Very efficient.
He kept me up-to-date on my car. His text messages made me feel like he cared about the well-being of me and my car.
Vehicle Make : Volkswagen
Nate was awesome the guys did good work
I found the personnel I dealt with to be very professional.
The car was completed sooner than expected, and the
quality of work appears fantastic.
I hope I never need body repair again, but if i do it will
be at Caliber Collision.
Julien was terrific...very professional and knowledgeable. Great experience Overall.
All of the staff were responsive and professional. Richard in particular was thorough and considerate of our needs. We would certainly recommend Precision to other potential customers. Thank you.
Car shakes at 60 mph. Did not prior to accident. Fine at 50 or 70 but shakes at 60.
You are fabulous! The car is perfect! Thank you mucho, I will recommend you to everyone I know!!!!
Very nice people, corteous. Excellent job and well explained with process and texts
From the beginning to the end the staff at Caliber Collision was professional and very helpful. I would recommend them to my friends.
Francesca was awesome - she answered all my questions each time I was there and made me comfortable as I waited in the reception area each time I was at the location.
Everyone I dealt with was very helpful
Your receptionist is exceptional. Always cheerful and friendly. She is the face of your company and worth her weight in gold!
My car looks great! The job was done quickly and beautifully. Julien was very profession. Olivia and Francesca were all very helpful and very polite.
Richard was great explaining what was going to be done and keeping me informed. Great job and much appreciated.
Excellent work. I can't tell that there was a scratch on my car. Work was done before committed date. Coordination with rental car was convenient, too.
Great service, great people, awesome work!!!
I put this off since I figured it would be a hassle. Finally I made the appointment and went with low expectations. The rental was there on site, my car was in Monday and out by the promised time Friday, dropped off the rental car, picked up my car. The easiest experience, no hassle, no hiccups, and Nate and everyone who I dealt with at Caliber was wonderful!
PS I never fill these out but everyone should know what a great experience I had!
Really appreciated the customer service I received. I liked the morning updates on my car's status. Richard was great. I had a dent unrelated to the one I was there to fix. Richard called a third party dent fixer to get that done for me.
Nate was great! Got my truck done quicker than I thought! Right before my road trip. Thanks!
Very professionally run. Would not hesitate to recommend your business to friends.
Joe Perez was professional, courteous and efficient.
Same for the office staff.
I appreciate the daily updates.
The repair appears perfect.
The only little glitch was that the completion date was changed a few times and I had to keep changing my own schedule.
An excellent experience with all concerned, from the folks in the Lobbi, to the service, with all the answers to settle the customer and answer all questions.
Very satisfied with all the folks involved in the whole process.
Enjoyable to the MAX.
I used you before, actually like this location better than the one in Encinitas. More professional and better service. Nice job on my car. Looks great.
Joe was very professional, the quality of the repair was excellent, and the work was completed earlier than expected. I am recommending you to a friend who needs some body work done on her car.
Thank you for making the whole car repair process so easy! This type of customer service is truly appreciated And having the repairs completed before the estimated time was an added bonus!
Julian did a fantastic job through out the entire process. Your technician did an outstanding job. I couldn't be more please.
Recent, my son was in an accident and he needs to get his car repaired. I will make sure he sees you guys before going anywhere else.
Thank you for all your help.
Professional staff and got the car on time. Very pleased.
Caliber used after market parts when I was told that your company does not. The Left fender replaced does not line up with the hood and the driver's door leaving a noticeable "gap" as compared with the right fender. This is noticeable to the naked eye.
In addition, since my car was hit by the front wheel, I asked if the alignment had been check. It was not. Upon my insistence, your staff took the car to the alignment shop and it was off. Had I had not been proactive, mg brand new tires would have worn the thread costing me additional expense.
I am very concern with the level of trust with your company. My car will be back at your shop tomorrow and I expect this situation to be resolved properly. Finally, it original parts were installed (which I highly doubt) your body man has displayed a very low level of care in completing the repairs,
I own antique vehicles and although I do not restore them any longer, j can recognize low workmanship when I see it as it is in this case.
Car repaired in ****/4 time and ****/2 cost that was quoted by another repair service. Car looked like it had never scratched. Caliber did an excellent job with my car!
Very impressed with the service from front desk to Robert and Richard's excellent attention to customer satisfaction. I really appreciated text alerts along the way! . Very professional. Work was done earlier than promised.
Morning, sorry it took so long to reply, however must say that i was extreamly impressed with the polite manner starting at the front desk to Joe who was assured me that my car would look brand new? Which it did. Thank you so much for running such a 1st class repair shop . Regards Lynda Orr. ( I would recommend your services at a heartbeat ) Keep it up !!
Very friendly staff and efficient
All of your staff were very considerate and professional. You were able to get my car scheduled when I wanted, and to my surprise, had it finished a week early! I was updated all along the way. The work looks beautiful as if it was never damaged. Thank you!
Thank you for treating me like family and getting my car back to me as soon as you did. Much love and appreciation!
I was very pleased with the service I received both in the office staff and the work performed.
Caliber is fantastic!!! Best auto shop I have ever had the pleasure of dealing with! Thank you:)
I would like to Thank Nathan, Randi, Olivia, Francesca, and Carlsbad Caliber Collision Team on Avenida Encinas for their Proessionalism and Outstanding Service. I will recommend doing business with them to other individuals without hesitation.
Vehicle Make : Volkswagen
I have never experienced this high of a level of customer service in my life time dealing with cars. The staff at Caliber Collision made my unfortunate fender bender inconvenience so easy on me, from having a rental car waiting for me, texting me updates regarding status. And the quality of workmanship by the service guys, also they washed my car for me when it was ready to be picked up! Wow! I have already told a dozen of people about CC. Thank you everybody for a pleasant experience! Tina M
Each person involved with my job was helpful, courteous, professional and overall, excellent, Thank you for a job well done.
Quality work, lots of updates.
Vehicle Make : Volkswagen
I need a few things corrected. I'm making a list and will provide shortly. Thank you.
Caliber's work is always excellent.
EVERYTHING WAS OUTSTANDING. 5HE OFFICE STAFF WERE TERRIFIC, AND RICHARD WAS ABSOLUTELY TERRIFIC.
Nathan was very helpful throughout the process, and kept us informed along the way. The office staff was friendly and knowledgable. Overall, we were very pleased with the way Caliber handled our repair.
Thanks for keeping me informed on my car's progress and the great work.