Nate kept me up to date in the repairs, which I really appreciated. We were in a fairly bad accident, so the repairs took a couple of months. Caliber covered the loaner car cost after 30 days, which really made me happy. The car looks great and everyone over at Caliber provides exceptional customer service
Everyone made the process very easy and seamless,especially during a time which was stressful and unsettling. I enjoyed getting the updates via text. Also the team was great in helping deal with getting and returning a rental even though I had to drop off right around closing and came right at open.
Julian was the one in charge of my car repairs and he was woderful. Always communicating with me to let me know what was going on. He went above and beyond what he needed to do. Thank you julian
Your staff is very friendly and professional. From the front desk to your technicians and customer relationship managers, your staff is top notch. They seem to genuinely care about the customer experience and it was a great comfort during the stressful accident process. I would highly recommend your business if ever asked. Thanks
Nathan was terrific. Thanks!
Great customer communication (great to receive text updates). Work was done to my satisfaction. Thanks.
Under promise, over deliver. The car was as close to showroom condition as you could possibly expect.
I love the attention to detail and service they provides. This is my second vehicle I had to take in for some body work and Caliber was on it. Nathan kept me informed with the progress and The staff at the front desk are always friendly and welcoming.
very friendly staff. Good Customer service.
My only issues are with the insurance Co. Safeco
Very good work and excellent communication made for a great experience.
All were very nice,got the job done fast and very goood work
Kept me posted through out time they had my car.
Joe was informative about what needed to be done.
Friendly employees all around.
Vehicle Make : Volkswagen
We been to you before for repairs and we will keep coming back thank you so much for doing such a great job. K Doyle
Vehicle Make : Volkswagen
The team and my assigned service person was AWESOME
Everyone was very courteous and put me at ease concerning the work needed on my car. Thank you
Great service, great people.
Nathan was very pleasant to work with.
At first I was not getting the communication I should have. I sent an email and was immediately contacted but the Manager. I got daily updates and my car was ready a day early. I really appreciated the response when I wasn't getting the service I should have and how much the crew stepped up to the plate. This is still my go to collision place. THANK YOU!!! Kim
The repair took nearly two months. This was nearly twice as long as estimated. The fit of the components of the bumper is not proper.
The touch keyless entryon the drivers side doesn't work and the paint is already chipping off the inside of drivers door.
Richard helped me out very well and he made everything really easy .
This company is Top Notch. Everything went as planned and the repair looks great!!
Joe kept us updated and the workmanship was excellent.
Richard was so great and Olivia at the front desk was always so helpful and friendly. I was stressed out with having to deal with a hit and run accident and be without a car for school, but Richard was nice enough to help me out with a rental car until my car was ready. So nice and great customer service! They did a great job repairing my car and I couldn't be more happy. I would highly recommend friends and family or anybody to take their car to caliber collision.
Thank you for helping me!
Waiting to hear from the windshield folks re Texas inspection sticker..
Good overall experience with professional, curteous & helpful staff. Joe, the service manager, kept me informed about the work progress the entire time.
Keep up the good work!
Thank you. Very efficient.
He kept me up-to-date on my car. His text messages made me feel like he cared about the well-being of me and my car.
Vehicle Make : Volkswagen
Nate was awesome the guys did good work
I found the personnel I dealt with to be very professional.
The car was completed sooner than expected, and the
quality of work appears fantastic.
I hope I never need body repair again, but if i do it will
be at Caliber Collision.
Julien was terrific...very professional and knowledgeable. Great experience Overall.
All of the staff were responsive and professional. Richard in particular was thorough and considerate of our needs. We would certainly recommend Precision to other potential customers. Thank you.
Car shakes at 60 mph. Did not prior to accident. Fine at 50 or 70 but shakes at 60.
You are fabulous! The car is perfect! Thank you mucho, I will recommend you to everyone I know!!!!
Very nice people, corteous. Excellent job and well explained with process and texts
From the beginning to the end the staff at Caliber Collision was professional and very helpful. I would recommend them to my friends.
Francesca was awesome - she answered all my questions each time I was there and made me comfortable as I waited in the reception area each time I was at the location.
Everyone I dealt with was very helpful
Your receptionist is exceptional. Always cheerful and friendly. She is the face of your company and worth her weight in gold!
My car looks great! The job was done quickly and beautifully. Julien was very profession. Olivia and Francesca were all very helpful and very polite.
Richard was great explaining what was going to be done and keeping me informed. Great job and much appreciated.
Excellent work. I can't tell that there was a scratch on my car. Work was done before committed date. Coordination with rental car was convenient, too.
Great service, great people, awesome work!!!
I put this off since I figured it would be a hassle. Finally I made the appointment and went with low expectations. The rental was there on site, my car was in Monday and out by the promised time Friday, dropped off the rental car, picked up my car. The easiest experience, no hassle, no hiccups, and Nate and everyone who I dealt with at Caliber was wonderful!
PS I never fill these out but everyone should know what a great experience I had!
Really appreciated the customer service I received. I liked the morning updates on my car's status. Richard was great. I had a dent unrelated to the one I was there to fix. Richard called a third party dent fixer to get that done for me.
Nate was great! Got my truck done quicker than I thought! Right before my road trip. Thanks!
Very professionally run. Would not hesitate to recommend your business to friends.
Joe Perez was professional, courteous and efficient.
Same for the office staff.
I appreciate the daily updates.
The repair appears perfect.
The only little glitch was that the completion date was changed a few times and I had to keep changing my own schedule.
An excellent experience with all concerned, from the folks in the Lobbi, to the service, with all the answers to settle the customer and answer all questions.
Very satisfied with all the folks involved in the whole process.
Enjoyable to the MAX.
I used you before, actually like this location better than the one in Encinitas. More professional and better service. Nice job on my car. Looks great.
Joe was very professional, the quality of the repair was excellent, and the work was completed earlier than expected. I am recommending you to a friend who needs some body work done on her car.
Thank you for making the whole car repair process so easy! This type of customer service is truly appreciated And having the repairs completed before the estimated time was an added bonus!
Julian did a fantastic job through out the entire process. Your technician did an outstanding job. I couldn't be more please.
Recent, my son was in an accident and he needs to get his car repaired. I will make sure he sees you guys before going anywhere else.
Thank you for all your help.
Professional staff and got the car on time. Very pleased.
Caliber used after market parts when I was told that your company does not. The Left fender replaced does not line up with the hood and the driver's door leaving a noticeable "gap" as compared with the right fender. This is noticeable to the naked eye.
In addition, since my car was hit by the front wheel, I asked if the alignment had been check. It was not. Upon my insistence, your staff took the car to the alignment shop and it was off. Had I had not been proactive, mg brand new tires would have worn the thread costing me additional expense.
I am very concern with the level of trust with your company. My car will be back at your shop tomorrow and I expect this situation to be resolved properly. Finally, it original parts were installed (which I highly doubt) your body man has displayed a very low level of care in completing the repairs,
I own antique vehicles and although I do not restore them any longer, j can recognize low workmanship when I see it as it is in this case.
Car repaired in 1/4 time and 1/2 cost that was quoted by another repair service. Car looked like it had never scratched. Caliber did an excellent job with my car!
Very impressed with the service from front desk to Robert and Richard's excellent attention to customer satisfaction. I really appreciated text alerts along the way! . Very professional. Work was done earlier than promised.
Morning, sorry it took so long to reply, however must say that i was extreamly impressed with the polite manner starting at the front desk to Joe who was assured me that my car would look brand new? Which it did. Thank you so much for running such a 1st class repair shop . Regards Lynda Orr. ( I would recommend your services at a heartbeat ) Keep it up !!
Very friendly staff and efficient
All of your staff were very considerate and professional. You were able to get my car scheduled when I wanted, and to my surprise, had it finished a week early! I was updated all along the way. The work looks beautiful as if it was never damaged. Thank you!
Thank you for treating me like family and getting my car back to me as soon as you did. Much love and appreciation!
I was very pleased with the service I received both in the office staff and the work performed.
Caliber is fantastic!!! Best auto shop I have ever had the pleasure of dealing with! Thank you:)
I would like to Thank Nathan, Randi, Olivia, Francesca, and Carlsbad Caliber Collision Team on Avenida Encinas for their Proessionalism and Outstanding Service. I will recommend doing business with them to other individuals without hesitation.
Vehicle Make : Volkswagen
I have never experienced this high of a level of customer service in my life time dealing with cars. The staff at Caliber Collision made my unfortunate fender bender inconvenience so easy on me, from having a rental car waiting for me, texting me updates regarding status. And the quality of workmanship by the service guys, also they washed my car for me when it was ready to be picked up! Wow! I have already told a dozen of people about CC. Thank you everybody for a pleasant experience! Tina M
Each person involved with my job was helpful, courteous, professional and overall, excellent, Thank you for a job well done.
Quality work, lots of updates.
Vehicle Make : Volkswagen
I need a few things corrected. I'm making a list and will provide shortly. Thank you.
Caliber's work is always excellent.
EVERYTHING WAS OUTSTANDING. 5HE OFFICE STAFF WERE TERRIFIC, AND RICHARD WAS ABSOLUTELY TERRIFIC.
Nathan was very helpful throughout the process, and kept us informed along the way. The office staff was friendly and knowledgable. Overall, we were very pleased with the way Caliber handled our repair.
Thanks for keeping me informed on my car's progress and the great work.
Great job cop let ed on time thx
Every time I went to callable collision the person man I g the from T fest was incredibly polite and friendly and always had a smile on. She would always offer me a water too. The Lobby was also very clean. When I got my car back it was in way better condition then I thought it was going to be. The part that they fixed looks flawless! They even gave me extra pain to do touch ups! The thing that really surprised me is the fact that they scrubbed and vacuumed my car! It's so clean now! Definitely exceeded my expectations with costumer service, which was nice considering this was my first time dealing with a car accident. Richard was also very polite and kept me up to date on the progress with my car as well. I will definitely recommend callable collision to anyone who would need to use their services!
Service and communication was great
I need to wait to do that until I actually get my car back!! But so far it's been great!
Looks good, finished early, saved us a rental car getting the work done while we were on vacation. Thanks
Thanks. Car appears to be good as new. From the front desk to my counselor awesome job. So happy I chose you guys!
Total process was easy. Staff was great, communication was frequent, and resulting repair job makes my car look like new again.
Thanks for a job well done
Super fantastic experience start to finish. Thank you!! Our service guy was awesome- sorry I keep forgetting his name- cute tall bald guy with an accent. Great job to your entire crew. Our truck looks great!
Caliber's staff were very professional, very friendly, and got the repair done quickly and done well.
I had an excellent experience at Caliber Collision in Carlsbad. Joseph, my service advisor, was very helpful in getting the repairs done and worked with the insurance company to help avoid my car getting totaled. The car looks amazing and the work was done in a timely manner. Joseph and also the ladies at the front desk were very warm, personable, and professional. I am very happy with the service I received at your facility. Thank you!
Great service, above & beyond.
Vehicle Make : Land Rover
Joseph Perez and the ladies behind the front desk made me a happy and relaxed customer. Great job. Chuey's positive attitude during my ride home after dropping off my car set the tone for the culture at Caliber.
You all are awesome. Best service ever. The front office staff are so polite. Ricardo was absolutely fantastic. Such great service. Thank you.
Excellent work great turn around time!
I couldn't be more satisfied with your service! Everyone was wonderful, efficient, courteous, and willing to go the extra mile. I worked most closely with Richard, who was very thorough and kept me up to date on every detail. He inspires confidence in customers. Most of all, he seemed to really care! I'll recommend your company to everyone. Thanks!
The team at Caliber Collision did an outstanding job getting the job done. They did a great job and finished ahead if schedule as well.
Richard and Luis were very nice to work with!
They did a grt job of keeping me informed of the progress of the repairs and my car was done earlier than promised.
Everyone was very polite and professional. My car was finished earlier than expected. This has been an excellent experience. Thank you for your wonderful service!
Pleasant and efficient staff!
Everybody was friendly and very efficient. The work was done in record time and the service exceeded from what I am used to.
Thank you, Evert V
Very professional and helpful staff
Caliber Collision did a good job in repairing our vehicle. Thank you!
The staff is absolutely fantastic. They express what appears to be a genuine concern for their customers. They go out of their way to be sure rental cars are ordered and available on time. They respond to phone calls quickly. They work on sending text and email messages, although those seem to be somewhat generic and lack specificity.
It took a little longer that expected but they wanted to do a good job. If anything ever happens to my car in the future I know who I'll be taking my car to caliber
I will recommend Caliber Collision to my friends, for any future body repair.
Very kinda, helping staff. They kept me updated and completed my car sooner than expected date. Perfectly wonderful service!
Very happy with the Quality of customer service, The repairs, and the speed at which they were completed
The repair job was great but the paperwork with the desk staff was messed up by them
Great effort by Richard and the Caliber team to deliver a one day turn around a as promised. Thank you!
Perfect repair and delivered ahead of schedule, plus really nice folks. Whats not to like?
I had a great expiriance at Carlsbad caliber . The process is fast and friendly staff. I had the pleasure of working with Richard, always with a smile and text letting me know the process of my car. My second time working with this location . I would highly recommend caliber for any car repair needs.Thank you, Danielle J
Vehicle Make : Volkswagen
Very good customer service
Our car was fixed ahead of schedule and looks fantastic! The alignment was off but Caliber would not hand over the car until it was perfect. Thank you for being so careful.
I'm am over the moon happy with my experience with Caliber. I was kept up to date with the progress and Richard was awesome to work with. I really appreciate everything the team did for me and getting me back in my car early. My car looks awesome like nothing ever happened. I will refer all my family and friends to see Richard and Caliber.
There is a rattling in the door. I spoke with Joe and he was very nice and told me to get the car back in as soon as I can to fix the issue.
My vehicle was completed sooner than expected and the customer service was exemplary! I was updated with progress reports. All of my questions were answered. Richard and staff were courteous and conscientious,
I like your marketing positioning about getting back into the rythem of your life. Very appropriate and welcoming after the bad experience of the accident and well- delivered upon by the service rendered. Also liked the text updates on progress.
I have been to your shop many times for service, and I would highly recommend your service to everyone. The staff is very kind.
Julian did an excellent job in communicating the problem and providing worst case scenario in the event the estimate amount may increase. Thankfully the damage was not extensive and the total amount for the work completed was less than the estimate. The work was completed a lot faster than than anticipated. Thank you!
You have an incredible team of people at Caliber; including everyone who answers the phone, front desk personel, project manager, and business management.
I appreciate the text updates and the professional and courteous service I received on arrival to any time I called during the repair process.
Your team's follow up, communication, and returned phone calls were stellar.
A+ 5-Star Rating!
Friendly staff, hassle-free, timely, good communication, and good service
I appreciated the constant status updates and my truck looks brand new. What more could I ask for!
You all were professional and the work in my car was beautiful. Thank you!
Everyone was professional and friendly. Great customer service.
Very nice job. Kept us up to date on progress, completed ahead of schedule. Everyone was friendly and accomendating.
Very professional. I would recommend them.
Many thanks to your company and particularly Nathan & Gary! To this point I am pleased with the repairs and appreciate the extra efforts and service your company provided.
NATHAN WAS OUTSTANDING. THE COMMUNICATION WITH ME WAS WONDERFUL.
Calibers top notch and a pleasure to do business. Nathan was amazing and is a tremendous asset to your company. Great work.
I like the texting, it's a good way to communicate.
Nathan was great. Thanks.
Kept me informed along the way, I appreciated that.
Thank you very much for keeping me informed as progress was made.
Very professional Kept me undated throughout the whole time, Great service.
Richard did an excellent job coordinating the repairs and keeping me informed. Thanks!
2nd time using caliber collision & great customer service, prompt response regarding status on completion. Thank You!
Kevin did an excellent job of keeping me informed about the progress and was able to complete the work 2 days ahead of schedule.
The car is like new!
Nathan is an excellent advisor. I am very happy with my experience.
Richard did a great job keeping me informed about the progress of my repairs. The car was ready before expected! Great experience all the way around! Thank you!
No problem very professional highly recommended
Thanks for a great customer service!!!!
We were very happy with the results, I expected the bumper to look better than the rest of the car, but we were pleased with the detail that was done to make the whole car match and look new and shiny.
Very friendly, communicative, efficient with admin!
The personal touch was far beyond my expectations. Even to the offering of refreshments.
Vehicle Make : Volkswagen
My service writer was very nice and helpful ! Loved getting updates about my care almost daily ! As well as techs went the extra mile, cleaning my car inside and out, getting it aligned and adjusting my hand brake! Very impressed with the work
Everyone was responsive and super cordial. thanks
I liked the fact that you guys returned parts that were damaged, not once but twice, showed me how much you guys want to make sure that the job is done right. I will recommend you guys!
We were very happy with everything
Great and efficient staff.
Great job! Thanks for exceeding the delivery date, it really helped me. Great communications.
Rate "11" for customer service keeping me informed and delivering my car when It was done. Yes it took longer than predicted because you discovered more damage so that's ok.
Looking to hear back on a time frame for the estimate when car is returned tomorrow by noon.
Nate was exceptional. I appreciated all his candor and efforts to repair my car in an expedient manner.
Vehicle Make : Volkswagen
Great customer service throughout the repair. Thank you!
Thank you caliber and Richard!
Exceptional work, special thanks to Richard! Five stars
Great service - ladies @ front desk very courteous - joe - extemely professional and a pleasure to work with
The front staff was very nice and efficient. I liked that I received text messages throughout the week to let me know the status of repair on my car.
When I came to pick up my car the first time, Kevin Miller did a wonderful job blending the paint on my back fender where the damage was. The only issue was that at some time either during or after the bumper was reinstalled, the plastic part was scratched. So they had to replace the entire bumper. Kevin was more than willing to order a new one, paint it, and even drive my car down to where I work so I wouldn't have to come pick it up. I declined the offer to have him drive down to my work, but glad he was taking care of the damaged bumper.
Overall, even with a few minor things, I was satisfied with the service. Their customer service is great. It's hard to find a place that can match that experience.
Great service, finished quickly, and nice people!
Very professional and prompt. I could only rent a car until today and they made sure the repairs were done on time.
It is disappointing to have the die dated extended twice...
Petetu?..name is misspelled . Was awesome and helpful. The communication level with the status of how my car was proceeding through its repair was very helpful with the text messages. Joe was extremely informative and was very accessible to answer any questions or concerns. The entire staff from the front of the house were all very helpful and friendly.
I would recommend your services to everyone you may unfortunately need your help!! You all rock. ????Keep up the great service and work.
Nathan was awesome. He kept us up to date with what was going on with our vehicle. It was a lengthy repair and knew it would take some time and Nathan made sure to keep us informed on the progress. The ladies in the front were super understanding when my 3 kids started to have a melt down while waiting a while for enterprise to pick us up. I was super thankful that they understood and didn't have an issue with it. This is the second time we have gone with caliber collision and both times we have been very pleased!
Outstanding people! Great communication and service. Just couldn't ask for more. Except parking. Thanks, mike????
Excellent customer service and workmanship!
Vehicle Make : Volkswagen
Very organized and professional place! Thank you, I'll recomend you guys.
The actual repair was great, however, the interior back seat was covered with body shop dust and grease smudges.
I assume that since it was detailed at night it was hard to see against the black interior.
The exterior of the truck and quality of the repairs looked very very good though
Everyone at Calliber was awesome!!
The repair was done perfectly and in the exact time expected. Thank you!!
Your company is the pinnacle of auto body restoration. Anybody who takes their vehicles elsewhere, is a **** fool!
Get a bigger parking lot :) You already know that!
When we picked up the car, we were told that we couldn't wash it in a car wash for the next month. We would have appreciated if it was washed before the work was started, as there are numerous bird turds and other crud that will need to now sit on the car for one month unless we wash it by hand. Other than this, an excellent experience, and awesome service advisor; thank you!
Thank you very much for the great customer service and for the wonderful repair to my vehicle! I will highly recommend you!
Nathan Haughelstine was a pleasure to work with. His responsive, fair, and general attitude to assess and complete the repair work was above and beyond. Front office staff were courteous and accommodating. Great experience. Will recommend in the future.
Good job on the repair, but you lost my key and fob. Wasted several days on this.
I am satisfied except for the very loud noise coming from under the car as I was driving back home from Caliber. I heard this noise immediately when I turned from the driveway on to the street. I thought that a cover or some lining was not replaced. Your shop just closed so I could not turn around to have someone check it. However, I would like that resolved soon, as that noise was not there when I brought the car in. I will call in the morning as to when to bring the car in.
Great! Each time I use your company you by far out do yourselves
Exceeded expectations!!!! Thanks Nathan for getting it done!
Excellent customer service
All and all I felt everyone from Joe to Randi the young lady at the front desk and Chewy my driver home were very professional and accomaditing. The text message updates where awesome. I haven't used you in a long time but always will when in need. I have already recommended you and will continue to do so!
Have a spectacular rest of your week!
Why did it take so incomprehensibly long to repair? The short answers are all lacking in explaining it. It was nice to drive a brand new Dodge Charger for several weeks however.
Everything looks great! Thank you to Richard for the attentive service.
Very satisfied with the service by Kevin. Always kept me updated.
They kept us up dated regular as to the status of our rears and when our vehicle would be returned to us. Our car had extensive damage and required a lot of time and effort to put it back together properly and they did an outstanding job.