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Vehicle Make : Porsche
W J..
1 out of 5
10/24/2015
HERE'S THE BOTTOM LINE...NEVER EVER TAKE YOUR PORSCHE TO TRISTATE ON MCGAW RD IN COLUMBIA MD...THEY BROKE MY CAR TAKING IT APART; TO BE CLEAR, SOMETHING THAT WAS NOT DAMAGED AT ALL BEFORE THEIR WORK WAS DAMAGED BY THEM IN DISASSEMBLY. AND FOR A WEEK COULDN'T EVEN FIGURE OUT THAT THEY HAD BROKEN IT, ORDERED THE WRONG PARTS TWICE (BECAUSE THEY WERE INEXPENSIVE) TRYING TO FIX IT...AND LASTLY WHEN WAS THEY THOUGHT THEY HAD FIGURED OUT WHAT WAS WRONG, WANTED TO CHARGE ME $700 (BECAUSE THIS TIME THE PART WAS MUCH MORE EXPENSIVE). MY FAITH AFTER A WEEK OF THEIR INCOMPETENCE JUST WASN'T THERE. SO THEY BROKE MY CAR IN THE DISASSEMBLY & TOLD ME THAT WAS PART OF THEIR PROCESS & I BORE THE RISK OF THEIR BREAKAGE. SO BEWARE THE TRISTATE PROCESS!!! I WISH CAREFUL & COMPETENT DISASSEMBLY & REASSEMBLY WAS A PART OF THEIR PROCESS. THEIR CONCERN FOR MY CUSTOMER CONCERN WAS UNDERWHELMING PRETTY MUCH IGNORED.
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