Effective and proactive communication. Quality work. Fast turn around.
Vehicle Make : Volkswagen
I liked that they kept me informed on the progress of the repairs and I didn't have to keep calling them wondering.
Tony did an excellent job communicating the repair process and status. He was very professional and helpful. I appreciate the job well done.
The repair is so good it makes the rest of my car look bad.
It was so seemless to drop it off and pick it up. They
even took back my rental car. So easy.
I was pleasantly surprised that my car was repaired
in 4 days. Everyone I came in contact with was very helpful and professional.
Tony was great, and the updates through every phase were helpful. However, I do have feedback. First, your company policy, as told to me in the check in, check out, and by Tony is not in writing. I was very surprised though Tony did everything to make it right. This is a reflection on your company, NOT the employees. Second, when I left the center I noticed that my car gave me three messages: check the emissions, check running lights, and check my all wheel drive. How is this possible when it was a minor dent/scratch on the passenger door only? I will now have to take the time to ensure all systems check out. No warning from your staff that items may be triggered. I assume this may be a cause of some interruptions to the electrical system? I expect to be contacted in regard to this.
Thank you. And special thanks to Mike ****.
Tony was outstanding! Kept me updated through the entire process. The Tri-state crew put it the hours which ensured I had my vehicle back well before the estimated completion date!
**** million *'s if it were possible!
Vehicle Make : Mini Cooper
Tony was great. He constantly updated me with progress.
Tony was very kind and considerate. We appreciated his help. The car looks great. Helen Balak
I had an unbelievable experience with this company. The customer service is top knotch The manager Toni gave me status reports every day. My car looks better than when I bought it. Great company.
Mr.Tony kept intouch about everything that was going on with me car.and i have to take my car back to him on Monday17 but he was very good with me about my car is like a child .And a mother want the best for there child.
Tony was a true professional, I deeply appreciated that.
Your team, particularly Anthony ****, are super helpful and do a great job keeping the customer updated on progress. Thanks!
Tony and the rest of the team at TriState Collision Center were solid 10s! From scheduling my appraisal through picking up my vehicle after service everything went great. Tony emailed or called me every step of the way. There were never any surprises and Tony worked with me when I threw in a couple last minute requests as I was dropping off my vehicle. I will gladly recommend friends to TriState Collision Center for any body work.
No comments, everything was handled well. Anthony **** deserves a 10 for the way that he handled this repair situation. Thank you!
Vehicle Make : Mini Cooper
I was very satisfied with the experience and will recommend Tony and TriState to anyone in the area. Tony was great to work with; he kept me well-informed and was considerate of my time.
I was continually updated with the status of my car and the repair was amazing.
Tony was professional and knowledgeable 10/10
Cordial, yet totally businesslike.
Quick turn around, great service. Only one minor complaint (nothing major), a client before me was offered to get their car pulled around. this was not offered to me. The courtesy would have been nice.
great job and done as promised
I really liked the daily email updates of the progress of my car.
Totally professional from start to finish. Tri-State far exceeded my expectations.
It was a very good experience. I really appreciated being kept up to date with what was going on with my car and felt confident it was going to be fixed well. I appreciated Anthony's calls a lot. Thank You.
I appreciated the constant up to date progress onThe repairs. Excellent customer service from start to finish. The repairs look amazing. I would highly recommend this body shop to my friends and family. Keep up the great work.
Sincerely, happy customer
Tristate has done an excellent job for us in past collision repairs, and we specifically asked for them for these repairs. They are very good at letting you know how the work is progressing, and make sure the work is done correctly.
Great job. Absolute 10!!!!
My car looks great, and the team left it clean, inside and out.
the email status was outstanding
Your company is terrific! The work is great! I will always bring my cars here to be repaired!
Tristate should consider opening earlier or closing later to accommodate customers work hours. Closing at 7pm daily (or every other day) would be helpful to customers that do not get off until 5:30p-6p and have to commute. Saturday hours may be helpful also. Offering a car wash/detail after the repair would also be nice. My car interior was really dusty when I picked it up. Picking up a clean, newly repaired car would be great. Other than that I thought the service I received was good.
Tony did a great job of keeping me informed.
10 star rating. Thanks tony
Everyone was very courteous, the repairs were completed sooner than estimated and they was washed my very dirty car! Thanks.
TriState Collision Center, did an excellent job repairing my vehicle. Tony was very detailed with notifications via email and text. It was great to know what the status of the repair were, without calling constantly. I give TriState Collision Center 5 stars.
I appreciated the email updates informing me on the status of my vehicle. I also received a phone call once it was finished, which was ahead of schedule. The time to wait for the assessment and for the pick- up was minimal and everyone is extremely attentive and helpful.
Great job. Getting updates was nice. Repair completed before estimated date.
Great communication from Tony through the whole process! Made everything easy.
I'm really impressed. Your office staff were friendly and helpful, and the communications from the body shop folks were consistent and accurate; you and Enterprise also work flawlessly together. The car looks great. I could not be more pleased.
Your company does a great job: efficient, prompt and you provide updates daily. You are awesome!
Thanks for repairing my car!!!
Absolutely the best in every way possible. Tristate makes the process of collision repair easy. They are efficient and keep in touch-- all at a reasonable price.
Constant communication. Honest assessments. Done early. Not much more needs to be said. :)
Thank you for your cooperation and your speedy well done job
Tommy was excellent and really on top of things as soon as I got to TRI State to drop off the vehicle for repairs. Damage was assessed quickly and efficiently and Michael was hands on from there... He updated me with cost estimates and expected time required to finish repairs. They were well ahead of schedule with repairs and I'm really happy with the finishing. You guys did great and Michael really emphasized on the warranty for as long as I own the vehicle, it can be taking back.... That gives me a peace of mind and confidence to know that the repairs has been done very well.
From the initial intake process to picking up my vehicle, the entire process was flawless. Also, I was pleasantly surprised that my vehicle was washed and vacuumed when I retrieved it. VERY pleased.
Mike **** did an excellent job keeping me informed throughout the entire process.
Anticipated completion date was not met. There were three delays, the last of which I was notified an hour before pickup.
Tony was wonderful - keeping us informed every step of the way.
I was very satisfied with the customer service they presented.
Communication was excellent... Repairs were quick.... Service was excellent!
Vehicle Make : Mini Cooper
The car looked great other then the paint being off a shade or two.
If someone truly cares about quality work performed on their vehicle, I would highly recommend Tristate Collision Center. I appreciate Mr. ****'s attention to detail where he only accepts highest quality workmanship. Thanks guys for all your hard work!
I really enjoyed working with Tony. His daily emails and phone messages updating me on the progress of my car repairs were greatly appreciated! I would not hesitate to recommend Tristate Collision to all of my family and friends. Thanks, Laura
I am thrilled. Just awaiting my replacement hubcaps that will properly fit my car's tires. Thanks.
Tony **** was excellent. He either e-mailed me or called me every day to update me on the progress of the repair.
I still have sign coming saying presafe function not working. They said they may. Contact Mercedes dealer if they can't fix something but it's not done. I hve to take car one more time. My car has white interior and I have black fingerprints all over there. No cleaned too.
Tristate was professional from the front desk, to the techs, to the customer contact.
I was frequently updated on the repair. The price was reasonable and the work was phenomenal. I got the car back cleaner than I received it which was a very nice touch. I hope no one needs to have body work done, but if you do, I would definitely recommend Tristate.
A really great job. Couldn't see the accident damage at all.
Everyone I came in contact with was professional and provided excellent customer service. My vehicle repair was completed in one day! Tony was fantastic! I really appreciated that my vehicle was washed and cleaned when I picked it up. This is the second time that I have been to Tri-State Collision and I would never have my vehicle repaired anywhere else. it was also very convenient for me to have Enterptise in the same facility.
I'm sure I'm the only person that would complain about my repairs being done ahead of time but I planned my life around a Friday pick up and had to adjust that for a Tues/Wed pick up. Not a huge deal just a small issue.
Quick, easy and efficient.
Was kept informed through the whole process and everyone was so easy to work with. Any questions were answered right away.
Please thank Mike **** & Team who worked on my car's restoration.
I picked her up today (02/21/17), well before she was promiised (02/23/17).
the girls up front and Tony provide excellent customer service!
Team was courteous and professional. Work time exceeded expectations.
The updates from Tony were much appreciated, and my car looks AMAZING! Thank you guys!
Rushed to sign and pay prior to insuring that the car drives well and is completely repaired. Unfortunately it's not completely fixed, pulls to the right hard while driving and the back up camera doesn't work now! Called back and will have to return the vehicle for additional repairs. Rental car already turned in so I'll be in the waiting room on this repair.
Communication - daily status phone calls and emails - was excellent. Tony **** was professional and knowledgeable of my car's status and answered all of my questions. I will definitely bring my car to TriState going forward! Thank you!
We were kept informed on a daily basis as status of our car. Finished job was excellent.
Tony provided out standing customer service throughout the entire process. Also very pleased with the quality of work done to my vehicle.
What a team!! The coordinated insurance, car repair and rental under one roof made everything so smooth. Being handed all three contact people in a brochure again made the follow up easy. I appreciated the continual email updates concerning the progress being made on the car.Thanks for making this experience informative and thorough.
Tony's frequent communication and quick response to questions made the process far less stressful than it could have been. I really appreciate Tony's customer service.
Loved having the daily updates! Car looks great!
everything went as planned; good job
Top notch. Tonight kept us in the loop from start to finish. He will continue to have my repeat business.
TriState Auto was absolutely amazing! They fixed my car promptly and I especially loved the daily email updates of my car's repair status and the personal phone calls letting me know how the repairs were coming along. They went out of their way to keep me informed and I am very appreciative of their efforts.
Tony did a fantastic job across the spectrum -- coordinating repair and keeping me informed.
I was not told about the estimated cost for repairing before my car was worked on. I am never going to refer you to any of my friends. I feel like I was royally cheated. Awful experience. Neither me nor any of my friends are ever going to step again in your store.
Great Job ! The entire staff is amazing.
Repair looks great- fender looks brand new and Jeremy updated me daily on progress and talked me through the job when I came in. He even offered to replace the film on the bumper if for whatever reason it isn't satisfactory. I thought overall the experience was easy and pain-free, and would recommend to anyone looking for body work.
Tony was great. Kept us informed throughout the repair process.
Smooth process, very pleased. Thanks!
Repair was fine but very little communication during the 9 days you had my car.
Thank you for cleaning my car!!
There was a lack of communication with me about my car
Vehicle Make : Volkswagen
Everyone I encountered was very friendly, professional, and confident. The car looks great and I was very impressed.
Keep me inform on the status of my truck all the time and do a good job on the repair, thanks.
Tony was my respsentive, I always go to him because he treats clients like family & quick response & delivers clients service on time,He's the best!! Thanks Tony!!!
Vehicle Make : Volkswagen
loved the constant feedback given during the whole process. Keep up the great work!
The process was clear, friendly, and professional. Thank you
My car is still not 100% and I've been trying for a week now to get it fixed, but no one seems to contact me back with my concerns
This is the second **** experience I've have with TRI- State Collision.
I will never bring my car back or let anyone I know brings theirs back to this place.
I had a very good experience, the adjuster and mechanics took care of everything and kept me up to date on the repairs being made, and they did a very nice job on repairing my vehicle and answering my questions.
It was truly a pleasure dealing with all your staff, they we went above and beyond to help me resolve my issue regarding the payment. My car was left in perfect shape! I will highly recommend to my friends and family to get their repairs done with you!
Jeremy was great my car look better then I expected. My repairs done super quick and I'm very happy with the work done.
the best good job excellent customer service
The work done was great, and communication on status better than expected
They were very professional and I got my car back in a short period of time. I was very pleased with the experience and work they did.
Tony was able to get me my car 3 days early! I really appreciate him working with me on my pick up time as well and for reprogramming my door in a short period of time that I didn't need to leave my car another day.
Appreciated the frequent updates on the progress of the repairs.
Very professional and job well done.
I was very impressed with a job well done and completed before estimated. The staff were very cordial, professional, and informative.
Just continue the excellent service
Day to day updates were great and the work was done sooner than expected.
Tony was the ultimate professional and kept me informed. My vehicle was even finished before the estimated date of completion.
staff was professional and courteous! Mike provided updates via email and phone calls throughout the process!!
finished work was outstanding too!
Tony called me every day to update me on the status or answer any questions that I had. This was in addition to the daily email from TriState Collision Center.
This is the third vehicle I've brought to them to fix. They are efficient and have great customer service.
My issue is with the adjacent enterprise, not with tristate. Send me a feedback form on them and they'll get blasted. I'm VERY angry with the way they handled things
They kept me updat d on the status and finished earlier than expected.
TriState representative Mike **** was cordial and professional, and the work TriState performed on our vehicle seems excellent.
Suggestion: As the work progresses, provide customers with a bit more detail about the status -- such as, "the damaged panel has been removed and we've ordered a replacement." Subsequently, "we've received the new panel and are painting it prior to installation."
Including a digital picture of each stage of the process would be an added benefit for the customer.
Thanks very much to your team for taking good care of our vehicle.
Great response and super service.
Thank you, great people and great work.
Jeremy was the best!!! My car was returned earlier than he expected and since we are in a family health crisis this was a great relief!!! Very professional!! Car looks great !!
Your work is always first class.
Great job! Mike was very friendly. Live the convenience of the Geico, repair shop and enterprise at the same location. Also liked the email updates. I will recommend your business.
Keep up the great customer service experience!
Communication was great. Anthony emailed and called to update me on the status of my repair work. The work was done quickly and the finished product was great. This is my 4th visit to TriState (none of the accidents were my fault) and I would not hesitate to recommend TriState to my friends.
Tony is the best- not only does the outside repair look great, but they got most of the spot out on the drivers seat!
This is the second time I've had my car repaired by Tristate. You have always done an excellent job and Tony was fabulous! Thanks again.
I received my car back and after driving it, it's not fully fixed. I tried to call and all the operators were busy like 3 different times
Tony **** was excellent to deal with. He ensured my complete satisfaction.
Third car to TriState. Guys are total pros
I am completely satisfied with the finished product. And it was completed ahead of schedule.
Also the convenience of Enterprise rental care was very nice, too
Excellent communication, great customer service-----and the car looks good. Thanks
Polite employe's Fast service
Tony was awesome!! Called and/or emailed me every day to give status updates. Work was beautifully done and completed quickly. Very pleasant experience considering the situation. Hoping I don't need body work in the future, but if I do, I'll definitely be calling upon you.
Tony was awesome and Tristate has a nice portal thourgh which i got timelt updates. Tony kept calling me to inform changes and kept me well informed.
Tony was very friendly, personable, and professional. The work was completed 2 days ahead of time and looks great. The shared space with Enterprise really helped. I was able to do everything I needed at the same location and in record time. Your front office staff was also very helpful and courteous.
Very thorough professional team, from the front office to the appraiser to the technical folks. I was very pleased with the outcome. No one wants to have to use your services but it was a pleasure that when the need arose there was a competent organization to assist. Thank!
Tristate was excellent with their communications and kept me up to date during the repairs. Highly recommended.
Great service and overall experience both from Teri-state and GEICO!!
Such an awesome staff. Very kind and efficient
Great experience with TriState. We were kept informed throughout the repair process by our onsite GEICO agent, Tommy, and Tristate's rep, Mike. Repair took less time than expected.
When selecting the repair facility, we initially looked for one connected with an auto dealer, because we didn't have a good experience previously with a small repair shop. However, we weren't able to get a timely appointment, so we went with TriState after looking at the many positive reviews. We were happy to find out that TriState is affiliated with Apple Ford. Our repair was done expeditiously and professionally.
Even after we picked up the car, we heard a small rattle in the door. TriState took care of it immediately. Thanks, Tommy and Mike!
My experience was great from the moment I stepped through the door. They listened to my concerns and questions after they assessed the damage. They kept me apprised of every step along the way and were very professional! My car sparkled and looked like the day I bought it! And work was completed a day earlier than expected!
Excellent service all around. thanks
The work was excellent and performed in a very timely manner. The service was the best I have ever experienced in collision repair as Tony **** kept us informed of the progress by both email and phone call. I will definitely use Tristate for any future work.
Tony provides excellent customer service! Jeff and Erin
Repairs were completed to my satisfaction in a timely manner. Thanks!
Tony **** was very amiable and professional. I received many status updates from him. My only negative critique of the whole process is that I never received a call from Tristate after filing my claim, and I was told by my insurer that I would.
Thanks to Tony for keeping in touch and providing great customer service!
Finish looks good. Received it in the time I was quoted. Liked the frequent updates.
Everything was completed quickl and communicated well.
Thanks for the quick turnaround. Most specially, appreciate the personal gestures of following up to provide updates and the email communications too.
Tony was amaxing! Helpful explained everything...just good quality customer service
My car was repaired much more quickly than expected - a very pleasant surprise.
I am satisfied with service I received.
I like the daily email reports of status updates all the way to the completion of work & pick-up notification. Good customer communication is an indicator of good management! It really helped me schedule things between work and "chauffeur" duties for my kids. The repair job was excellent, too. Thanks.
- S. Hong
Tony and team were phenomenal as always. Him and his team have helped me before in the past, and will continue to come to your shop for any repair needs.
Continue with the good job.
The best repair company hands down.... all the employees are delightful and they are feat to deal with.
Excellent customer service and knowledge of collision care. Really convenient, and easy transfer. Thanks also to Enterprise for great customer service as well.
Done earlier than anticipated
Tony was also very helpful.
I did appreciate the daily status/update of my car while it was being repaired. Communication is very important and I did not have to call Tri-state to ask for the status of my car.
I was truly impress by the updates and the way you all took care of me through this process. Five star treatment
Tristate Collision did an outstanding job on my Nissan Amada.
Tony and his staff are very professional and I love that they kept me updated throughout the repair process.
I will definitely use Tristate Collision in the future and I will recommend Tristate Collision to my family and friends.
Daily communication via phone or email was great!
Vehicle Make : Volkswagen
U did a awesome job thank u merry xmas
The repair experience was done with ease and no stress for me. Customer service was great. The repair job looks great.
The work was completed one day ahead of the estimated date - Thanks.
The communication was informative and frequent. The only thing I noticed about my car is that my lights are not always on like they used to be someone must have changed them from being automatic. The only thing I can say is that I wish they would not change the settings on my car. Other than that I'm very pleased with tri state
She looks like new. Thanks
Everything was done very well! Updates were done very nicely. The car was done early as well. I'm very pleased.
Tristate kept me up to date on the repairs on my car through emails. Mike **** was so very helpful whenever I called. And the girls at check out were great, very helpful
Mike and the Tristate crew did an excellent job on the repair. They kept me informed through the email updates and phone calls. Keep up the great work! Thanks.
Very professional environment and always kept me up to date on the progress of the repairs of my vehicle.
Vehicle Make : Mitsubishi
I M VERY SATISFIED FOR MY REPAIR,IT WAS A GOOD EXPERIENCE TO MAKE BISSNESS WITH YOU.
Sadly my vehicle has been in several situations off and on since June of this year I have worked with Mike now twice and Janet once and I would like you to know that this is the only place I would bring my vehicle because they come back almost new. Thanks to everyone including the receptionist i should know her name but I've been there so often she knows
Mine lol! Thanks again!!!
Great service with very knowledgeable people
As every encounter, I have had with Tristate Collision, this one has been outstanding. Even when I have work done outside of insurance claims, I use Tristate because I know I can count on them doing the job right. Recommend to all my friends.
Tony made sure the repairs were done right and kept me informed during the entire process.
My vehicle looked like it did when I bought it. Also the handling of the whole transaction from start to finish is commendable.
upon pick up, there is air coming in thru the new door seal. Also, I can not open the door from the inside (passenger door), these two things will need to be corrected.
You guys and gals made it extremely easy! What more could a customer want. Thanks and Happy Holidays!!
You guys delayed several times and were not willing to wait 15-20 minutes for me to pick up my car when I was given less than an hour notice on a work day. Very very frustrating experience towards the end.
The Tristate Collision experience was great. I so appreciated the e-mail updates and phone calls regarding the progress on my car. Tony **** was wonderful person with which to do business. The receptionist was very helpful. The repair to my car was done very quickly, actually sooner than I expected. I will recommend Tristate Collision to my friends.
They have great communication with their customers.
Tony and the rest of the staff were courteous and professional. They kept me informed of the status of my vehicle. I will definitely recommend your company to others.
Thank you for time and effort with the repairs on my vehicle. You guys did a great job and I truly appreciate the cleaning of the interior. Thank you so much!
Tony was great... daily communication with status, quality job done by technicians, car appears to be restored to original specs.
Outstanding customer service. Love the email updates about the progress of the repairs. Everyone was friendly and very helpful from the front desk staff to the technicians.
You all were kind enough to offer to get my oil changed as part of the service, but did not reset the maintenance message in the car. The service person tried to help me before leaving, but only erased my trip data. Every other aspect of the service was great, except for this small portion.
Thank you for the efficient service. Everything was quick and easy including the estimate, the drop off, the pick up and the rental car arrangement. I really appreciate Tony keeping me up to date on the progress of the job. I hope not to need a body shop too often but I would definitely use Tristate again!
EXCELLENT PEOPLE AND WORKANSHIP
Everyone was friendly, respectful, and professional. It was a stress-free experience and I will definitely use Tristate Collision in the future if/as the need arises.
Excellent communication throughout the process and a beautiful repair! Thank you!
We have worked with your business a few times since moving to Maryland in 2009. Your team is always professional and provides wonderful service. Additionally, your team takes pride in what they do by standing by their work and my family greatly appreciates it. We refer all friends/family to your business.
Well done. Greatly appreciated to have such a thoroughly professional experience.
I had a very positive experience
The manner in which I was handled was exemplary. I applaud the personal yet professional service of your staff.
Always done when promised or early. Really appreciate it
I will not go anywhere but Tristate for auto body repair work! Your commitment to excellence and customer service is unparalled!