I still have sign coming saying presafe function not working. They said they may. Contact Mercedes dealer if they can't fix something but it's not done. I hve to take car one more time. My car has white interior and I have black fingerprints all over there. No cleaned too.
Tristate was professional from the front desk, to the techs, to the customer contact.
I was frequently updated on the repair. The price was reasonable and the work was phenomenal. I got the car back cleaner than I received it which was a very nice touch. I hope no one needs to have body work done, but if you do, I would definitely recommend Tristate.
A really great job. Couldn't see the accident damage at all.
Everyone I came in contact with was professional and provided excellent customer service. My vehicle repair was completed in one day! Tony was fantastic! I really appreciated that my vehicle was washed and cleaned when I picked it up. This is the second time that I have been to Tri-State Collision and I would never have my vehicle repaired anywhere else. it was also very convenient for me to have Enterptise in the same facility.
I'm sure I'm the only person that would complain about my repairs being done ahead of time but I planned my life around a Friday pick up and had to adjust that for a Tues/Wed pick up. Not a huge deal just a small issue.
Quick, easy and efficient.
Was kept informed through the whole process and everyone was so easy to work with. Any questions were answered right away.
Please thank Mike **** & Team who worked on my car's restoration.
I picked her up today (02/21/17), well before she was promiised (02/23/17).
the girls up front and Tony provide excellent customer service!
Team was courteous and professional. Work time exceeded expectations.
The updates from Tony were much appreciated, and my car looks AMAZING! Thank you guys!
Rushed to sign and pay prior to insuring that the car drives well and is completely repaired. Unfortunately it's not completely fixed, pulls to the right hard while driving and the back up camera doesn't work now! Called back and will have to return the vehicle for additional repairs. Rental car already turned in so I'll be in the waiting room on this repair.
Communication - daily status phone calls and emails - was excellent. Tony **** was professional and knowledgeable of my car's status and answered all of my questions. I will definitely bring my car to TriState going forward! Thank you!
We were kept informed on a daily basis as status of our car. Finished job was excellent.
Tony provided out standing customer service throughout the entire process. Also very pleased with the quality of work done to my vehicle.
What a team!! The coordinated insurance, car repair and rental under one roof made everything so smooth. Being handed all three contact people in a brochure again made the follow up easy. I appreciated the continual email updates concerning the progress being made on the car.Thanks for making this experience informative and thorough.
Tony's frequent communication and quick response to questions made the process far less stressful than it could have been. I really appreciate Tony's customer service.
Loved having the daily updates! Car looks great!
everything went as planned; good job
Top notch. Tonight kept us in the loop from start to finish. He will continue to have my repeat business.
TriState Auto was absolutely amazing! They fixed my car promptly and I especially loved the daily email updates of my car's repair status and the personal phone calls letting me know how the repairs were coming along. They went out of their way to keep me informed and I am very appreciative of their efforts.
Tony did a fantastic job across the spectrum -- coordinating repair and keeping me informed.
I was not told about the estimated cost for repairing before my car was worked on. I am never going to refer you to any of my friends. I feel like I was royally cheated. Awful experience. Neither me nor any of my friends are ever going to step again in your store.
Great Job ! The entire staff is amazing.
Repair looks great- fender looks brand new and Jeremy updated me daily on progress and talked me through the job when I came in. He even offered to replace the film on the bumper if for whatever reason it isn't satisfactory. I thought overall the experience was easy and pain-free, and would recommend to anyone looking for body work.
Tony was great. Kept us informed throughout the repair process.
Smooth process, very pleased. Thanks!
Repair was fine but very little communication during the 9 days you had my car.
Thank you for cleaning my car!!
There was a lack of communication with me about my car
Vehicle Make : Volkswagen
Everyone I encountered was very friendly, professional, and confident. The car looks great and I was very impressed.
Keep me inform on the status of my truck all the time and do a good job on the repair, thanks.
Tony was my respsentive, I always go to him because he treats clients like family & quick response & delivers clients service on time,He's the best!! Thanks Tony!!!
Vehicle Make : Volkswagen
loved the constant feedback given during the whole process. Keep up the great work!
The process was clear, friendly, and professional. Thank you
My car is still not 100% and I've been trying for a week now to get it fixed, but no one seems to contact me back with my concerns
This is the second **** experience I've have with TRI- State Collision.
I will never bring my car back or let anyone I know brings theirs back to this place.
I had a very good experience, the adjuster and mechanics took care of everything and kept me up to date on the repairs being made, and they did a very nice job on repairing my vehicle and answering my questions.
It was truly a pleasure dealing with all your staff, they we went above and beyond to help me resolve my issue regarding the payment. My car was left in perfect shape! I will highly recommend to my friends and family to get their repairs done with you!
Jeremy was great my car look better then I expected. My repairs done super quick and I'm very happy with the work done.
the best good job excellent customer service
The work done was great, and communication on status better than expected
They were very professional and I got my car back in a short period of time. I was very pleased with the experience and work they did.
Tony was able to get me my car 3 days early! I really appreciate him working with me on my pick up time as well and for reprogramming my door in a short period of time that I didn't need to leave my car another day.
Appreciated the frequent updates on the progress of the repairs.
Very professional and job well done.
I was very impressed with a job well done and completed before estimated. The staff were very cordial, professional, and informative.
Just continue the excellent service
Day to day updates were great and the work was done sooner than expected.
Tony was the ultimate professional and kept me informed. My vehicle was even finished before the estimated date of completion.
staff was professional and courteous! Mike provided updates via email and phone calls throughout the process!!
finished work was outstanding too!
Tony called me every day to update me on the status or answer any questions that I had. This was in addition to the daily email from TriState Collision Center.
This is the third vehicle I've brought to them to fix. They are efficient and have great customer service.
My issue is with the adjacent enterprise, not with tristate. Send me a feedback form on them and they'll get blasted. I'm VERY angry with the way they handled things
They kept me updat d on the status and finished earlier than expected.
TriState representative Mike **** was cordial and professional, and the work TriState performed on our vehicle seems excellent.
Suggestion: As the work progresses, provide customers with a bit more detail about the status -- such as, "the damaged panel has been removed and we've ordered a replacement." Subsequently, "we've received the new panel and are painting it prior to installation."
Including a digital picture of each stage of the process would be an added benefit for the customer.
Thanks very much to your team for taking good care of our vehicle.
Great response and super service.
Thank you, great people and great work.
Jeremy was the best!!! My car was returned earlier than he expected and since we are in a family health crisis this was a great relief!!! Very professional!! Car looks great !!
Your work is always first class.
Great job! Mike was very friendly. Live the convenience of the Geico, repair shop and enterprise at the same location. Also liked the email updates. I will recommend your business.
Keep up the great customer service experience!
Communication was great. Anthony emailed and called to update me on the status of my repair work. The work was done quickly and the finished product was great. This is my 4th visit to TriState (none of the accidents were my fault) and I would not hesitate to recommend TriState to my friends.
Tony is the best- not only does the outside repair look great, but they got most of the spot out on the drivers seat!
This is the second time I've had my car repaired by Tristate. You have always done an excellent job and Tony was fabulous! Thanks again.
I received my car back and after driving it, it's not fully fixed. I tried to call and all the operators were busy like 3 different times
Tony **** was excellent to deal with. He ensured my complete satisfaction.
Third car to TriState. Guys are total pros
I am completely satisfied with the finished product. And it was completed ahead of schedule.
Also the convenience of Enterprise rental care was very nice, too
Excellent communication, great customer service-----and the car looks good. Thanks
Polite employe's Fast service
Tony was awesome!! Called and/or emailed me every day to give status updates. Work was beautifully done and completed quickly. Very pleasant experience considering the situation. Hoping I don't need body work in the future, but if I do, I'll definitely be calling upon you.
Tony was awesome and Tristate has a nice portal thourgh which i got timelt updates. Tony kept calling me to inform changes and kept me well informed.
Tony was very friendly, personable, and professional. The work was completed 2 days ahead of time and looks great. The shared space with Enterprise really helped. I was able to do everything I needed at the same location and in record time. Your front office staff was also very helpful and courteous.
Very thorough professional team, from the front office to the appraiser to the technical folks. I was very pleased with the outcome. No one wants to have to use your services but it was a pleasure that when the need arose there was a competent organization to assist. Thank!
Tristate was excellent with their communications and kept me up to date during the repairs. Highly recommended.
Great service and overall experience both from Teri-state and GEICO!!
Such an awesome staff. Very kind and efficient
Great experience with TriState. We were kept informed throughout the repair process by our onsite GEICO agent, Tommy, and Tristate's rep, Mike. Repair took less time than expected.
When selecting the repair facility, we initially looked for one connected with an auto dealer, because we didn't have a good experience previously with a small repair shop. However, we weren't able to get a timely appointment, so we went with TriState after looking at the many positive reviews. We were happy to find out that TriState is affiliated with Apple Ford. Our repair was done expeditiously and professionally.
Even after we picked up the car, we heard a small rattle in the door. TriState took care of it immediately. Thanks, Tommy and Mike!
My experience was great from the moment I stepped through the door. They listened to my concerns and questions after they assessed the damage. They kept me apprised of every step along the way and were very professional! My car sparkled and looked like the day I bought it! And work was completed a day earlier than expected!
Excellent service all around. thanks
The work was excellent and performed in a very timely manner. The service was the best I have ever experienced in collision repair as Tony **** kept us informed of the progress by both email and phone call. I will definitely use Tristate for any future work.
Tony provides excellent customer service! Jeff and Erin
Repairs were completed to my satisfaction in a timely manner. Thanks!
Tony **** was very amiable and professional. I received many status updates from him. My only negative critique of the whole process is that I never received a call from Tristate after filing my claim, and I was told by my insurer that I would.
Thanks to Tony for keeping in touch and providing great customer service!
Finish looks good. Received it in the time I was quoted. Liked the frequent updates.
Everything was completed quickl and communicated well.
Thanks for the quick turnaround. Most specially, appreciate the personal gestures of following up to provide updates and the email communications too.
Tony was amaxing! Helpful explained everything...just good quality customer service
My car was repaired much more quickly than expected - a very pleasant surprise.
I am satisfied with service I received.
I like the daily email reports of status updates all the way to the completion of work & pick-up notification. Good customer communication is an indicator of good management! It really helped me schedule things between work and "chauffeur" duties for my kids. The repair job was excellent, too. Thanks.
- S. Hong
Tony and team were phenomenal as always. Him and his team have helped me before in the past, and will continue to come to your shop for any repair needs.
Continue with the good job.
The best repair company hands down.... all the employees are delightful and they are feat to deal with.
Excellent customer service and knowledge of collision care. Really convenient, and easy transfer. Thanks also to Enterprise for great customer service as well.
Done earlier than anticipated
Tony was also very helpful.
I did appreciate the daily status/update of my car while it was being repaired. Communication is very important and I did not have to call Tri-state to ask for the status of my car.
I was truly impress by the updates and the way you all took care of me through this process. Five star treatment
Tristate Collision did an outstanding job on my Nissan Amada.
Tony and his staff are very professional and I love that they kept me updated throughout the repair process.
I will definitely use Tristate Collision in the future and I will recommend Tristate Collision to my family and friends.
Daily communication via phone or email was great!
Vehicle Make : Volkswagen
U did a awesome job thank u merry xmas
The repair experience was done with ease and no stress for me. Customer service was great. The repair job looks great.
The work was completed one day ahead of the estimated date - Thanks.
The communication was informative and frequent. The only thing I noticed about my car is that my lights are not always on like they used to be someone must have changed them from being automatic. The only thing I can say is that I wish they would not change the settings on my car. Other than that I'm very pleased with tri state
She looks like new. Thanks
Everything was done very well! Updates were done very nicely. The car was done early as well. I'm very pleased.
Tristate kept me up to date on the repairs on my car through emails. Mike **** was so very helpful whenever I called. And the girls at check out were great, very helpful
Mike and the Tristate crew did an excellent job on the repair. They kept me informed through the email updates and phone calls. Keep up the great work! Thanks.
Very professional environment and always kept me up to date on the progress of the repairs of my vehicle.
Vehicle Make : Mitsubishi
I M VERY SATISFIED FOR MY REPAIR,IT WAS A GOOD EXPERIENCE TO MAKE BISSNESS WITH YOU.
Sadly my vehicle has been in several situations off and on since June of this year I have worked with Mike now twice and Janet once and I would like you to know that this is the only place I would bring my vehicle because they come back almost new. Thanks to everyone including the receptionist i should know her name but I've been there so often she knows
Mine lol! Thanks again!!!
Great service with very knowledgeable people
As every encounter, I have had with Tristate Collision, this one has been outstanding. Even when I have work done outside of insurance claims, I use Tristate because I know I can count on them doing the job right. Recommend to all my friends.
Tony made sure the repairs were done right and kept me informed during the entire process.
My vehicle looked like it did when I bought it. Also the handling of the whole transaction from start to finish is commendable.
upon pick up, there is air coming in thru the new door seal. Also, I can not open the door from the inside (passenger door), these two things will need to be corrected.
You guys and gals made it extremely easy! What more could a customer want. Thanks and Happy Holidays!!
You guys delayed several times and were not willing to wait 15-20 minutes for me to pick up my car when I was given less than an hour notice on a work day. Very very frustrating experience towards the end.
The Tristate Collision experience was great. I so appreciated the e-mail updates and phone calls regarding the progress on my car. Tony **** was wonderful person with which to do business. The receptionist was very helpful. The repair to my car was done very quickly, actually sooner than I expected. I will recommend Tristate Collision to my friends.
They have great communication with their customers.
Tony and the rest of the staff were courteous and professional. They kept me informed of the status of my vehicle. I will definitely recommend your company to others.
Thank you for time and effort with the repairs on my vehicle. You guys did a great job and I truly appreciate the cleaning of the interior. Thank you so much!
Tony was great... daily communication with status, quality job done by technicians, car appears to be restored to original specs.
Outstanding customer service. Love the email updates about the progress of the repairs. Everyone was friendly and very helpful from the front desk staff to the technicians.
You all were kind enough to offer to get my oil changed as part of the service, but did not reset the maintenance message in the car. The service person tried to help me before leaving, but only erased my trip data. Every other aspect of the service was great, except for this small portion.
Thank you for the efficient service. Everything was quick and easy including the estimate, the drop off, the pick up and the rental car arrangement. I really appreciate Tony keeping me up to date on the progress of the job. I hope not to need a body shop too often but I would definitely use Tristate again!
EXCELLENT PEOPLE AND WORKANSHIP
Everyone was friendly, respectful, and professional. It was a stress-free experience and I will definitely use Tristate Collision in the future if/as the need arises.
Excellent communication throughout the process and a beautiful repair! Thank you!
We have worked with your business a few times since moving to Maryland in 2009. Your team is always professional and provides wonderful service. Additionally, your team takes pride in what they do by standing by their work and my family greatly appreciates it. We refer all friends/family to your business.
Well done. Greatly appreciated to have such a thoroughly professional experience.
I had a very positive experience
The manner in which I was handled was exemplary. I applaud the personal yet professional service of your staff.
Always done when promised or early. Really appreciate it
I will not go anywhere but Tristate for auto body repair work! Your commitment to excellence and customer service is unparalled!
Yes Tristate did an excellent job in less than expected amount of time. The receptionist Christine was exceptional. Thank you?
Great job and great customer service.
Very pleased with the work done on my vehicle and the way they kept me informed about the progress. My car was completed sooner than estimated and in great condition.
We were pleased with the updates,. It helped me plan my week knowing when my car might be ready.
The only thing that could have been better, is that the trunk could have been ordered new in the first place which would have kept the delays to a minimum.
Tony was absolutely excellent to deal with. His customer service and friendliness made for a great experience. Because of him and the quality of the work performed we will recommend your company to anyone we can.
Quality control is nonexistent! My Lincoln was not ready the first time.
They forgot to install lower rocker panel.
When I finally got it home, the left front blinker and running light does not work.
Your answer to fix this is bring it back this Monday. I work for a living, this is not convenient. It should have been done the right way first. I have to make great concessions just to drop my car off. My work schedule will not permit this for another 10 days or so! Mark J
Nicely done! Reading when promised.
Odor inside the car is terrible. Seems like toxic fumes are coming inside the car from the repaired doors and/or parts. I have my kid that is breathing that along with all my family. It is terrible and I may report it. There was no warning about that neither verbal or written.
Also the car is not breaking as it used to. It takes a while to actually stop completely.
Bad news: my car was hit in the parking luck. Good news: The person who hit me left a note with her REAL number and name and reported the accident. GIECO and Tristate Collision made the process as easy as possible with one stop shopping. It looks like the repair was done well.
Tony kept me up to date at least once a week on the status of the repair.
I was called at 4:45pm to be at the collision center to pick up my vehicle and I only had 45 minutes to let my manager know that I had to leave early and pick up my vehicle and that put me in a bad situation with my employer along with rushing down the street in rush hour traffic. When I arrived to the body shop I walked up the the Geico side and had the door shut on me and locked which was frustrated due to rushing so much, along with that I waited up front and was checked out by a helpful young lady she handed me my keys and told me my vehicle was out back with nobody to go over the vehicle with me to make sure that I was satisfied!? Along with that I seen a part of the front bumper dangeling down and not attached witch put a lot of concern about the work on my vehicle. I feel like if it was too late to pick up some should have seen me the next day to give me the customer service that I should have received, I am not satisfied with the service.
Made a scratch on my cars exterior and also interior by the door
High Quality work, efficiently done! Thanks to Tony for keeping me well-informed on status of repairs.
You all handled the repair very efficiently.
The service was prompt and efficient
Car was not done in time. And when I did pick it up there were parts missing and parts of the car was not put back together. And now there is a permanent residue on my hood and windshield. I will return it to have repaired once again but will talk to my insurance comapanu to see if I can take it somewhere else.
Exccellent service from beginning to end.
Tristate kept me well informed daily on the status of my car.
I picked up my car last night after they called me for pick up and the paper work was not completed correctly, so I had to stay for more than 30 minutes for them to re-do the final papers. In addition, I just saw a deep scratch on the front bumper's left side which was not there before. I called the store about it.
I'm speechless that in today's time there is quality work that is guaranteed. Not just for a few days or months but for the life of the vehicle. Thank you! You are confident in the expertise of your workers and the quality of work they perform. In these times that is rare. All of you at Tri-State Collision make this a better world! You should be proud. Again, thank you!
Anthony was great with keeping me updated on the progress of my vehicle and was very friendly. Thank yoU!
Repair process was very quick and the updates were appreciated.
Very very easy. They picked up my car. Sent me updates regularly. Car looks good and entterprise next door
Communication was awesome
Speed of service was great
Everyone was friendly and helpful
My automatic side doors are not closing since I got my van back. I'll be calling to talk to someone about it.
Tony my repairman was very efficient and communicated often on the status of my car repair. I would surely recommend Tristate because of his customer service. I given him 10/10 for excellent service
This is my second time brining my car to trust are. I have worked with Mike **** both times. He has excellent customer service and keeps customers updated. He makes himself available for any questions. Great job by the repair shop on both occasions. I will definitely recommend.
Great customer service from Mike
Quality work. Very happy with the results.
Slow communication, longer to completion than expected. However, as expected work quality was excellent
They did a very nice job and very friendly
Work was done right Never keep informed like you have done before
Like the update calls and emails!
I appreciate that you took great care of my truck . Great work and washed the trunk like i got it from the dealership. Thank you
The continuous updates were welcome and provided a sense of security that what needed to be done was being handled professionally and expeditiously.
Your team had a wonderful attitude which is not seen much anymore in customer service. It was great to get information as well on the progress of the repairs. Thank you for giving such good service.
The service on the car was excellent. I appreciated the updates on the progress of the repair.
Excellent work and done very timely manner. Also like the daily updates on the progress.
I was really impressed with the swiftness & professionalism of service! The body repair technicians did a wonderful job. The only problem I encountered was the reluctance of one of your adjusters (not the ones who helped me) to request that I procure my damage license plate. I needed the plate to turn into MVA to get a new one...he was annoyed to be asked for such a request.
Tony did a great job throughout the entire process!
Tony was great! He kept me informed, he was polite, professional and great and I couldn't be happier!
Thought the staff was very professional and the one stop (drop car off and pick up rental) was just what I needed. Everyone took care of everything and got me on my way in a timely manner.
Excellent customer service. On time delivery. Job completedescription accurately.
I received my car repaired, however a new issue surfaced due to the bumper being removed from my vehicle. My parking sensors no longer work and my car beeps each time I go from park to drive. I called Tristate to tell them of this issue and was told they didn't do it. After I said I have no reason to make it up, I was told to bring my vehicle back in, which I will do. I do not feel like having to prove that this issue was not caused by Tristate. This is a total inconvenience. I now have to take time off for a problem that DID NOT exist before I brought my vehicle in.
My muffler pin is broken and it fill like my Suv is off line. What do I need to do to get this repaied?
They did a great job. Very much appreciated
Trust are provided daily sitreps both telephonically and electronic. Most impressive.
Professional, ahead of schedule, constant communication. Fantastic
Vehicle was not clean repairs were not done at a satisfactory mannor. Norman from Tri state has been very helpful however I'm from out of state and the repairs not being completed has forced me money out of pocket to have extra repairs done.
After one day, got engine symbol on the dashboard.
I appreciated the daily emails
Great job. I give Tony a 10. Thank you.
Tony kept me informed everyday, which I appreciated. Would recommend Tristate.
You did a great job on my Lexus. You kept me inform all through the progress. I will recommend you to everyone. Thank very much!!!!!
I really appreciate that not only do you deliver early you kept me informed throughout the process. Great work.
I was very inform of the status of the repair thru out the process by Mike ****.
Car looks like new again, and everything appears to be working - sensors, camera, etc.