Repeat customer quality work and always in time
100% satisfied! Very impressed with the high level of service. Plus, the work performed is perfect. Thank you!
Thanks for the excellent workmanship, prompt, courteous attention, and going the "extra mile" to put us at ease.
Happy days! Thank you.
Memphis and Diane Ceepda
The TriState represenative Mike **** was excellent! Kept me well informed. I really like the update emails. The Enterprise represenative Phillip Merced was also very helpful and did not have me waiting long for the rental.
Tommy Kilgore with GEICO is who I have issues with. Although he was able to finally approve the repair on my hatch (still not sure why I had to fight to get it repaired after being rear ended), He called me to inform me my truck was ready. Upon inspection, I saw that there was no hitch cover for the rear bumper that was replaced. I inquired why and he stated that there was not one when the car was brought in. The car was rear ended...there are still other pieces of my rear bumper at the accident scene as well as the hitch cover. Does not make logical sense to me...and judging by the responses of his co-workers it didn't make sense to them either. I was told to call today (Aug 15, 2017) to pick it up but it's still not ready. No ETA given. Very Disappointing
Tony ****, Estimator, TriState (McGaw Court, Columbia, Md) and Mark Kelehan, Jr., Enterprise, provided the best/fastest service during the time my car was being repaired. Great experience...thanks!
The trunk no longer closes properly. We expected a repair that made our car "as good as new." That's not what we received from your company. Very disappointing.
First of all, the work is always fantastic! Next, the employees are always very friendly. I really appreciate the timely progress updates and the close adherence to the promised schedule. It is also very helpful to have the close working relationship between Tristate Collision, Enterprise, and USAA. Another job extremely well done by all three companies. Thank you for caring enough to get it right!!
It was one of the best places I ever got body repair work for my car at.
Mike is so nice. Car looks great. And the ladies working at the checkout counter were so very nice to me when I showed up a few minutes past 5:30 to pick up my car. Thank you!!
Will be a return customer for sure--Tony was great; thanks!!
Through multiple collision repairs, Tony m and crew have been phenomenal at giving accurate pricing, customer service, and overall tremendous experience. Been coming to them for close to three years. Wouldn't go anywhere else.
Tony was my POC for my car while it was being repaired. I received daily updates on the status of the car which was very helpful. Additionally, when I had questions, Tony responded quickly to address my questions. My car ended up being completed early, which was great. All the work that was done on the vehicle has brought the car back to her previous state, like there was never an accident. Thanks for taking such good care of the vehicle and your customers.
Tony was very courteous and professional. I give him a 10 for customer service and satisfaction.
There is perhaps shop dust and very fine spray of some sort ( paint?) on windshield that I am trying to get off . Any ideas as to how I can get the debris off? Visibility of this substance is extremely noticing everyone when headlights and facing the sun. Wipers don't remove it and I have tried washing with a car wash and microfiber.
I placed several calls to Erie concerning the EnviroGuard protectant that was not replaced on my new parts and still under original warranty and have not heard from them. I believe Tristate should have discussed the possibility with me prior to work being performed so that Erie would be informed that there was another step involved.
Excellent service. Our repairs were completed ahead of schedule. Appreciate the frequent updates that Tony provided. This was our third repair done by Tristate and we will definitely use Tristate for any future repair needs.
Most convenient and efficient car repair experience I've ever had! Thank you!
I appreciate how quickly and professionally the work was done in my car.