Everything was great from the time I dropped off my car, to receiving text updates, the new paint is just perfect, I have a brand new car! Thank you!
The idea of the texting is great. However it kept switching back between me and my husband and I had to request to be switched back to me as it was my car in the shop.
I made arrangements to pick up my car on a Saturday, however when we showed up the gates were locked and no one was available. Plus I had to take two hours off of work to pick up my car on Monday morning.
The repairs look great. The multiple representatives I worked with were all kind and informed . I would definitely use your service again.
Not done correctly the first time through. Your service advisor agreed that it wasn't correct, Kept my car for second time and arranged for a rental car while redoing repair. Although everyone was accommodating, it was disappointing to not have it correct the first time.
I had a choice. I was at your location several months back for another repair which was done to perfection... carl handled it, he's no longer there and I was told you were short staffed.
Haven't picked up my car yet, but hoping it will be done with a repair that is not noticeable.
We were very happy with our car and the service they give. We recommend to are friends and family, completely 100 percent satisfied!
Got regular updates about my vehicle when the repair was delayed by **** week. The rental car return was made very easy on-site.
Savanna did a great job keeping me informed and I really appreciate it she's definitely employee that goes above and beyond
The representatives was very nice, and knowledgeable about what was going on with my car
And the staff expedited everything timely
I want to thank Miriam and Dan for their service.
I had explicitly stated on my repair application that I wanted the damaged parts after the repair was completed. The parts were missing after I picked up the vehicle. So I was quite disappointed that this was not done. Those were expensive parts and I wanted them. And I was also quoted with an optimistic and unrealistic date for repair and then it slipped as expected. However, service and quality of workmanship was professional and the salesperson kept me up to date at every delay.
You guys rock! Armando is great!!!! That guy has to be one of the best at customer service!!! Savannah was great at communicating!!! Great job overall, your front desk associates are super corteous and make you feel at home! Again thank you very much!!! Armando you were awesome bro thank you!!!
Thank you for the good quality work.
Everyone was awesome from start to finish! Thank you so much for making me feel special!
Excellent job! I even couldn't recognize my car because it looked so clean like a brand new car from dealer. And the staff was so helpful and nice.Again, great job!
The staff at Caliber Collision were friendly, professional and went out of their way to provide superior customer service! Their quote was spot on, kept me up to date via text on the progress and they finished early! Although I hope it's not necessary - I would certainly use them again and I will definitely reccomend them.
Very good customer service , we got our jeep ready today. Thank you very much????
Will have to wait until the glue cures, but looks like a great job!
For the third time, my car was totaled so I can't rate the repair. But the staff was very nice and the popcorn helped soften the blow. Much better than the last place Geico sent me to.
Everything was great! Thank you! I would definitely recommend to my friends and family.
The staff was polite, professional, efficient and my car looks awesome. Thank youi
Thank you for amazing customer service. You kept me informed and got the repairs done earlier than I expected. Also going the extra step to wash n clean out my truck was much appreciated. Thanks again!
Excellent customer service and repair overall! Quality of work is exceptional.
Savanah was my point of contact throughout the entire
process. She did a fantastic job at keeping me informed of the progression of the repairs for my van. With the added stress of the damages done to my van and having to deal with getting it repaired, I can enthusiastically say that Savanah and the staff at Caliber have made it easy for me throughout the process. Thank you for the great work and services that you have provided me. My van looks as good as new!
Very good service. Savanah send an update daily. Got the car back ealirr than schedule. thanks.
Really happy with the overall experience, the details, the updates, really happy to have the van back and looks good too, special thanks to Miriam for excellent handling from day **** till day picked up including staying few minutes late beyond closing time as was stuck in traffic so a special thanks to her for that!
The team is amazing they delivered my truck head of schedule. Armando was also very helpful. I would highly caliber to all my friends
Everything was great thanks so much
Car was beautiful. Even cleaned the inside for me.
Thanks for the excellent job on the repair of the car and for all the arrangements you made for me to get the rent car and coordinating with AAA and the promptness. It made it so easy for me. The personnel are very helpfull and kind. Thanks again for all your help, I have used you guys several times in the past and always had the same results.
Nothing bad at all, the level of customer satisfaction is excellent. They made me feel comfortable to voice my concerns as well as very informative when I had questions. I would recommend Caliber Collision to anyone.
The associates that handle my repair did an excellent jobs and they are friendly. Job well done!
Ladies in office are awesome
Very friendly staff! Love the service, will definitely recommend!!
Car was not repaired properly, extremely dissatisfied. I need to escalate this issue immediately. Please call me ****-****-xxxx
I'm glad they tried to get my car finished before the quoted date. The updates along each step of the way helped me relax that progress was being made. They were also able to deal with my insurance which took a lot of work off of me. My car looks great!
Amazing & efficient customer service and repairs. Repair was completed a date earlier than estimated. Everyone was friendly and helpful. I absolutely would recommend caliber collision to everyone!
Excellent communication..kept on track as promised
Very pleasant staff...thanks for making it less painful
Excellent service all around. Office staff was very nice and helpful. My car looks awesome! Work was completed earlier than expected - which was great. Estimator Armando is really nice, courteous , he kept me me updated daily..
a pleasure to work with. Everyone there makes having a car repair a pleasant experience!!
I wanted them to do another side and pay but it was a little pricey. I would still like that repair fixed.
We are not really satisfied with a way they wash our car. All 4 wheels still not got clean.
Great service. Very satisfied customer
I was very pleased with all aspects of the car repair. The receptionists were very pleasant, I was kept appraised of the progress of the work, you made it very easy to get my rental car (picked it up and dropped it off at Caliber Collision) and my car looks great! Not only were the repairs first rate, but the inside of my car has never looked cleaner! If I could give you an 11 I would.
Just would like to thank the employees there for such quick turnaround & quailty service :)
I have never had such a wonderful experience dealing with car repair. This was my first major accident and it was such a shocking and annoying experience, but everyone at Caliber Collision especially Miriam and Daniel made it so easy. From the great service, to the follow-up calls to the patience in answering my endless questions, you guys are the best!!!
This is the best shop I've ever been to. I liked that I was always updated with the status of my car. The staff was corteuous and friendly. The car looked like it was new. I would recommend this company to others. Overall an amazing job! ????????????????
Vehicle Make : Volkswagen
Staff went over and beyond
Your staff is top tier.
That includes your hands on workers that do the
repairs and your administrative personnel.
Thank you for your meticulous repairs.
Job well done good customer service all staff are nice
I really appreciated the efforts of everyone from the technicians to the office staff to make this a good experience and get my car back by the holidays!
Caliber collision we're very helpful . Mariam was always keeping us updated and very helpful and very professional.
Savannah and Armando were amazing. Great customer service. They really went above and beyond to make sure my car was ready before the scheduled date due so my family could take our planned vacation in our own vehicle. They kept me informed daily of the progress of my car repairs. Once again great customer service by savannah and Armando
Really great service, loved the status updates via
Very happy with the service , quality and price
Everyone was professions & very nice.
Also my car was ready ahead of when it was promised to me.
I will recommend Caliber to friends
Very bad customer service
Thank you Savanah and Armando for exceeding my expectations! I left Caliber Collision with my pumper nicely fixed and spotless clean car!
Extremely friendly and very helpful
A very professional business with great care to your car.
The Caliber staff were friendly and professional throughout my repair experience. They reviewed the damage to my car; advised me about repairs, including not only what to expect, but also when to expect the services to be done; contacted me when changes needed to be made to the work orders; and kept me informed on a daily basis about the progress of the repairs. They contacted the rental car agency on my behalf, to be sure I had a vehicle to drive while mine was in the shop. I am totally satisfied with Caliber Collision, and would heartily recommend their business to other customers.
Everyone was extremely helpful. From the girls at the front desk to the estimators and mechanics.
Your associates were polite, considerate, and friendly. The work looks good.
Very professional work and staff. Happy to recommend Caliber Collision to anyone needing repairs.
Car looks great! Thanks caliber and your team
Good communication during the entire process. Nice bonus that my car was washed inside and outside too
Service was fast and the personel were very profesional and repair was excellent
Your staff is professional and courteous in the way of speaking and assisting customers. I also appreciate the honesty of your staff.
Best customer service, special thanks to Daniel for his help and follow up
I appreciate the updates. Car looks great.
My left rear head light was also broken and it was the reason for the burning smell in the car which I complained about. I was told that it will also get fixed provided if I am ready to pay $100 out of my pocket which I agreed to pay. Today when I got the car back I see that it was not fixed. Ofcourse I was not charged as well. But I need to take it back to the repair center which takes time and also I will have no vehicle it it cannot get fixed in a day. This is an in convinience to me. I did send an email request to get this fixed as well but it was not respected. So I am not totally satisfied with the service. Thanks-Ana
Front office was very nice and informative, I liked getting texted on the progress on my car.
We are very happy with the repair experience. Every step was communicated well, the staff was friendly and the car looked like new once we got it back.
It was great. Very helpful and understanding of my circumstances.
Quality of work great. Part replaced has manufacture defects.
I'm not happy with the out come. The work was very unprofessional done on my car. The color of paint doesn't match with rest of the car. Dents are still visible also the truck bed is not well adjusted. In addition you can see and feel the dust paint on the car.
I will be out of town for four days. Roxana has told me to bring my truck back on Tue. Sep. 20th and she will be taking care of my issues with my truck. I'm hopping this time some one professional well be in charge of my truck.
Have done business with your company several times and have always been satisfied.
The whole were crew professional and courteous. Repair were done as scheduled and looks like new as the day it was in the car dealership.
Vehicle Make : Volkswagen
Great customer service from start to finish
Seemed to be a long wait to get repair scheduled; but, I understand it if it enables the repair to be done in 3 days. Job looks good. Everyone was friendly and helpful.
Claim info was not updated (deductible had been waived between initial estimate & completion of repairs). Might be a good idea to double check status of payments as a matter of company policy.
Very good service from office to repair, very helpful and friendly thank you and very clean also inside and out
Once again, you guys were very professional, didn't bug me with needless emails, kept it simple and quick. Extra nice that I didn't have to take the rental back to Enterprise. Save me time and one less hassle. My wife was very happy with the repairs, her car was nice and clean. Thanks.
I love the texting option that updates you about your car repair every step of the way. I did appreciate the great customer service i received throughout the seamless process of getting my car fixed. I only come to you because of the great job you did for me last time my car was repaired. Also, Jim was very helpful and fixed a very small dent for me at no charge! Great service again!
This has sadly been the second time I've had to take my car to your shop due to vandalism. They did a great job the first time. So of course I didn't think twice when I was asked if I wanted to take my car to your shop. The updates via text and phone are always appreciative. Thanks for doing a great job! You have a very satisfied customer. :-)
Great staff, very accommodating. Thanks guys!
The car turned out fine. Excellent quality work. Friendly staff.
The transmission is slipping was not slipping before and the alignment is way off
Very friendly staff!!!! I had a great experience!
Even in spite of having the wrong part get ordered and delaying my repairs overall, Caliber was informative, helpful and made sure I was taken care of. Special thanks to Jonathan for his helpfulness and courteous service!
Very happy with the job you guys done on my car. Thank you so much
fast, no complications, easy in and easy out. plenty of room. good service, frequent contact.
What kind of wax should I be using on my car? I like maguire s but I don't know if I should be using it?
I'm impressed!!! You guys are great!
I plan on returning my two vehicles back for other repairs. I was treated in a friendly professional manner and it was well worth the timem Roxanna and Cindy (who are no longer there) took care of all my needs.
No communication for the first 2.5 days. Good communication after i complained.
Great job with the repair. Exceeded completion date
By one day. Very satisfied with the repair results. Everything
Was done smoothly and efficiently.
Great Job! Wouldn't go anywhere else.
Caliber collision did an amazing job fixing my car, it looks as if my accident never really happened. All staff members at the caliber Collison treated my situation at the utmost care and got my car back on the road, and this made me really happy.
Extremely satisfied with the repairs.
Armando has great customer service. He is friendly and follow up with is commitments. Thank you.
excellent work and on a timely basis.
Actually one of the best experiences I've ever had! My Expedition is as good as new and I'm so happy!! I would totally recommend your service to others. Thank you again!
I had put off the repair to my van's sliding door with the expectation costs would exceed $500. It was a pleasant surprise to finally get in to have the work done and be substantially less. Good work by all. Your system works well from the initial consultation, quote, and getting the work done in a timely manner. Thanks to the whole team :-)
There were many delays and I wish you had kept me better informed.
A very pleasant experience, from the professional office staff to my estimator Armando(?); the fact they kept me informed on the status of my order...can't say enough! Excellent workmanship and customer care. 100 out of 100! Thank you!
Thank you for the awesome experience. I am very happy with the repairs. I just posted on Facebook before and after pictures and recommended your services. thanks again
I would like to commend Jonathan Thayer, the Service Advisor for Ryan D
I am impressed by the repairs, the responsiveness and the friendliness of the people (in all roles) at the shop. Well done!!
I had the car checked one week in advance. Made an appointment and asked for parts to be pre-ordered. Was told the car would be fixed in three days if nothing else shows up.
Dropped the car on Monday per the appointment. Did not hear back. Assumed that car will then be ready as promised on Wednesday.
Wednesday afternoon received an email with a revised cost and a new delivery date of the following Tuesday. When I called to inquire was told that there were many cars ahead of me and they did not get to it till then. This defeats the purpose of an appointment and is unacceptable.
Tuesday afternoon received a call that other parts had to be ordered and the car would not be ready till Wednesday afternoon. Another delay and late notice.
Received car on Wednesday one week late.
The car was received clean and washed.
I give you one of five stars for customer notification and customer value.
Fantastic service. Great work. Would recommend.
Service was excellent. Thanks for all the communication regarding the progress.
Appreciate getting the car back clean!
I realize it was a big job but would have liked to get it back a week earlier.
I love how you keep in touch and update with customer. My car was good taking care of and looks like brand new; and you give me lifetime warranty. I feel spoiled and respectful. Thank you so much
Since the insurance denied the claim ( a "total" they said) I didn't have any work done, but the car was returned in better shape than when it went in to the shop. Any delays were the fault of the insurance co ,not you guys.
I am a return customer and should the need ever arise again, I will come back to you. Thank you for your skills, honesty, and perseverance to help me
The car looks great again!
There is a missing bolt in the repair area
The staff is super friendly. The communication with text updates is fantastic. Your support in driving me to Enterprise and even managing the return of the car was super helpful. I would definitely use Caliber again and recommend to friends. Thanks
When I picked up my vehicle Tuesday evening (04/19/16) my wife and I noticed that the Drivers side Door Window was scratched. It wasn't like this when we brought in the vehicle for repairs. We mentioned this to one of the persons who was there and they tried to see if it could be buffed out. He wasn't successful at removing the scratch in the glass and said that he would order a new window and we could bring back the vehicle to have it replaced once the glass arrived. Once this scratched window issue is resolved I will be 100% satisfied with the services and repair work provided by Caliber Collision.
Front bumper installed not right. Right door connectors were not hook up. Very disappointed.
Start to finish, everything was professional and above board. Will return, and recommend to others, without hesitation.
Very pleased with my experience once again. Very friendly and helpful staff who made the whole process seamless! Thank you!
LIsence plate cover is broken
Engine is messy after radiator replacement
Cooling reservoir is totally empty. Sincer charged qty 2. ?????
Hood latch support being charged and paint, but i don not see any sign of working on it ( I may be wrong)
Customer service is really weak.
I am actually not sure if I have had this level of customer service in a VERY long time. From the moment I walked into Caliber in San Jose I was greeted with warmth, respect and attention to me and my car. The place was so impressive, the office was clean and welcoming. The people were well trained. Even the driver to the rental car place was awesome. EVERY SINGLE touch point. I will be sure to recommend CC over and over again to many. Not that I want to EVER have car damage but if I do I am calling CC!!!
The only improvement you can make is that when you take car lights off of automatic, you put it back on automatic.
9 days to do 6 hrs of work really effected my life and set me back days on a big project. I requested on Friday that I needed my truck on Tuesday at the latest, only to get pushed back to Wednesday at 9am, then arrived Wednesday at 9;30am and had to wait 2 more hours for an alignment.
We particularly like the efficiency when dropping off and picking up the car. My personal favorite was the daily email. They were amusing but also a reminder that things were moving along.
My husband and I were extremely pleased that the work was completed ahead of time. Please, give our thanks to all who helped make this happen.
To improve the customer experience, greet customers as they arrive. Lexus does this -- when you pull into their shop a greeter immediately starts taking care of the customer. It's a simple, no-cost way to make the customer feel special and differentiate you from other repair shops. (I've been using your South San Jose location for years.)
I felt very well informed, treated fairly and respectfully, and my car was finished in a reasonable time and returned freshly washed, which was a nice bonus. Everyone I interacted with was friendly and kind and I will definitely return should I happen to need body services in the future. I would recommend it to friends as well! Thank you so much for asking for my feedback:)
I am a repeat customer. Just like my first two experiences, I, once again, was satisfied with the quality of work done on my car. Everything was handled in a timely and professional manner. I would definitely recommend your business to others.
My car was ready on time as promise & the service consultant was friendly. The repair was guaranteed & surprisingly my car was cleaned & vacuumed upon return! Plus, my rental car was returned on my behalf as a courtesy. Only wish I was informed in advance this was a service Caliber provides, so I didn't have to bother coordinating with a second driver as I did. Thank you!
I have works done in Caliber Collision a few times. Their works are always good like new.
Repairs were done on schedule and completely satisfactorily.
The receptionists up front are very helpful, nice and professional. I was very pleased with there service. I worked with USAA Adjusters Chase and Jessica and they both provided fabulous service. Chase said my car would be done in 2 days and it was. Jessica presented the car and it look great!
Thanks - the car looks great!
Vehicle Make : Volkswagen
Great service and follow up. Everyone I dealt with was very friendly and helpful.
Wonderful experience as we have had in the past. Thank you.
Caliber collision done an excellent job repairing the front bumper of my 2006 chevy trailblazer their service was also excellent gave me a date and time the truck would be done on that day and time it was delivered thank you very much caliber collision
I would recommend this shop. Everyone was very professional and the service was great.
staff at Caliber Collision is really professional and considerate in taking care of the repair of my car. They (especially Roxanna) keep me informed of the progress of the repair work on daily basis. In short, I am very happy to have the service at this shop: a 10 score is the score they deserve.
The service was great and friendly
Communication was great during the repairs. I like how you give the customer the option of being notified by phone, text or email and how frequent.
I had a seamless experience dropping my car for repair and getting the rental car. Repairs were completed ahead of schedule and I got the car delivered fast and well. Thank you!
im so happy that I've choose caliber collision, you guys did a great job my car and a service well trusted, keep up the great work.
Adter being involved in an accident you made the after process non-stressful. Actually finishing my car 2 days early made it even better.
Everyone was very helpful and demonstrated great customer service! I am completely satisfied with the repairs made to my car! I will recommend my friends and family!
The repairs look great, and the service was great. Overall, a fast service, painless, and GREAT experience!
I am very pleased with Caliper's customer service and follow up as promised. I will keep in mind for any future services and glad to refer to my friends and family. Great job all away around.????
you have always done excellant work
I appreciate all of the good communication throughout and my car looks great. I also was surprised to find that I wasn't charged for the additional work that was done on some small dents that I requested to be fixed because your team didn't think the fix was "perfect". The outcome is great and I really appreciate that you take such pride in your work. Thank you.
Completion time took way too long. Very dissatisfied
Efficient, good communication, good repair
Excellent workmanship as usual. People are committed to customer satisfaction
I had a great experience with you guys u always kept me informed on the progress of my car ...I highly would recommend you guys thks for making my process very easy
It was a good experience they made everything easy and fast
Great job my car looks brand new
I can only say one word about my service and that excellent! Excellent job as they promise the date it was promise the exact date they promise to give me update every day day did and they cleaned and waxed my car and most of all my rear bumper as if nothing happened great job that's all
This is my first time using Caliber Collision. If I am in need of such services again I will definitely return! Great service and communication. Thanks, Caliber!!
Your mechanics do a superb job it was in the same shape as when I purchased it the lady that took my vehicle and returned as well as the front desk ladies were very helpful .
Everyone there are very kind and very professional. From start to finish. Thank you very much for your work. Extremely happy!!!!!
The repair was done in a timely manner as promised. Everyone courteous and professional. Especially like Jessica and Carl. Would recommend you to anyone I know who needs car repair.
My car looked brand new again! Friendly staff.
The rear bump repair was quick and well done. I received daily update over email which is nice. Thanks
My only issue with the repairs were that not all the parts were ordered at once, so my repair took 3 days longer than originally estimated. I can understand that estimates are just that: estimates. But a failure to order the right parts AFTER a full week of working on the car didn't seem normal to me. It just seemed a little strange that no one knew about this until 90 minutes before the car was due to be picked up, which resulted in a last minute change to my weekend plans.
My original est. completion date was Fri Dec 11. I called on Dec 11 at about 2:45 and was told that the car was almost done and would be ready by 4:30pm that day. Then 10 min later, I got a call from the shop saying that a part had mistakenly not been ordered, and that the supplier was out of stock, and there would be no chance that the car would be done any earlier than the following Monday. I called back on Monday at 3pm, and was promised the car would definitely be ready by 4:30pm, and it was.
Maybe I'm just naive about auto-body repair, but 11 days to repair a bumper and some buffers seemed a bit long to me.
On the bright side, I was informed that your company was willing to pay for the additional 3 days of the rental car costs, due to this error. I thought this was a really good decision which demonstrated good faith, and made me feel a whole lot better about the overall experience.
Two thumbs up! Great job! Overall experience is amazing. I would absolutely recommend you to anyone. Keep up the good work.
I was very please with the service caliber collision
Jessica was very kind and answered all of my questions. She got my car seats out for me, which was very nice. Te ladies at the front desk were also very nice and accommodating.
Fast, professional, convenient. Great service.
You guys are doing good job thank you
Still needs work and has two new spots on it. Plus a new area is sticking out
Good people to work with thanks chase
Every staff was very helpful and offered me an excellent service. My experience was fantastic and I really love the progress update and follow up. I would highly recommend your business in the future.
The staff were very knowledgable and courteous. I had a very nice experience as in past repairs as well. Your shop is my go to place for collision and body work. Thank you for doing a great job!
My car looks brand new! Thank you for the car wash ]
Outstanding courtesy and service. Great friendly staff. Competent specialists. Excellent repair. I highly recommend Caliber Collision. Highest Caliber service describes my experience perfectly!
All of the staff were awesome, concerned caring and efficient.
Always great service and excellent paint jobs. The only place I will take my car!
Job well done. Color match was better than I thought.
good service good people all parts Toyota's what else is there?
Thank you for the professionalism!
Smooth operation. I had zero problems with my repairs. Roxanna was great with me. Outstanding customer service and professional is what comes to mind when Roxanna's name is mentioned.
My repairs were done great and didn't take long at all!
The repair job was well done with efficiency
Fast, great updates and the car fix was great.
I was more than satisfied with the work done to my silverado. The communication was great, very professional staff. Couldn't have wished for a better outcome. I would definitely be going back!
I like the daily update on the repair status and the job was done before the scheduled date. Staff is courteous and the work loos very well done. Overall experience is very satisfying.