Thanks for quick, good quality work. When we had a concern, you were ptompt to address it.
Vehicle Make : Oldsmobile
We picked up the car and it was incomplete, so we have to go back next week, to finish the repair.
Extremely friendly very professional and I will tell my friends about the great service I received thank you again
I will be using your services again thank you
Are you guys make a good job so thank you so much
Professional & caring great job
Love how you kept me up to date on the repair with text msgs.
I really appreciated Lindsay, and how she went over and above to help my daughter get her repair done. We live in California and weren't familiar with any repair shops in Reno; so happy we found you!
Great communication. Repair looks good and so appreciated how clean it was on the inside too! Lindsey was great to work with as was the front desk.
Thank you for the prompt service and excellent craftsmanship. We found your staff to be very professional and friendly.
I appreciate working with a staff that was on the **** with getting my car taken care of. I loved getting texts with updates and having the car done in the estimated time. She looks beautiful! Haha Thx I would definitely refer people to you guys!
Great service! Fast and friendly
I want be going anywhere else. The service was great all the the way around. Ashley was fantastic, she kept me well informed as to the progress of my car. My car came back looking better than it did when I purchased it. I will be back I can promise you that!! Thank you Caliber for everything.
Your staff was very friendly and I loved the updates by text!
Very helpful! Thank you!
Thank you! The whole process was done with great communication and professionalism. My truck looks great!
Amazing staff, very friendly and accommodating. Repairs look great.
Thanks to everyone who had a part in repairing my automobile. It looks great. I will be back.
It looks better than when I brought it in! My sincerest thanks goes out to the team who restored my new car to its perfect state! Thanks so much guys! You have my reference and complete trust!
I forgot to mention in my first feedback survey, that I thought I was going to have to go get my vehicle detailed , because there is so much glass in it! However, you guys did a fantastic job cleaning it out for me! I did not expect that, I was extremely happy, and impressed! Thank you so very much! You made my life one step easier!
Thank you! Car looks good and cleaner even inside than when it came to you!
Reception was awesome. Made sure every detail was taken care of. Made sure I was taken care. Exceptional service. Kept me updated.
Ashley thank you soooooooo much for everything....
Darryl thank you for the top off!!!
Everyone there was so qenuine and really went out of there way to help out during this stressful time!
I am so grateful for this company actually caring about there customers! You can employ anyone but your employees actually care and that is what makes you guys stand out from the rest!!
Thank you alll so much for your time and hard work!!!
I think your business did a fantastic job and couldn't
Believe how fast it was done we barely had time to use rent a car before
We got the call that our car was done thanks again a very satisfied customer...
Ron and Valerie P
I am very pleased with the completed work and very appreciative of having my car delivered back to me but I was frustrated by the length of the repair and felt that communication to me about the status could have been provided more accurately.
Best service ever, Lindsy was really nice and helpful. Thanks for cleaning my car. I definitely recommend caliber collision
Content with my car, perfect job was done! Service advisors seem pretty busy, besides that, everyone was really friendly. One of the Hispanic men from the back even came to assist me while we waited for the front office staff to arrive. Great job!!
Excellent service. Car looks great - no problems driving today.
Really appreciate the text msg./ phone updates. Will definitely recommend your service.
Very fast and efficient!!!! Professional staffing was amazing! I would definitely
Recommend the s company
Employees were very cordial. I was updated everyday on the status of my vehicle. I am delighted to recommend the business.
Everything was on time with excellent communication. The car looks great!!!
Top notch. Lindsey was great
Service was finished very quickly and received daily updates. Staff was also helpful and friendly and arranged so I could pick up my car when they were closed on the weekend. Thank you!
They did a fantastic job making my car look even better then before
The team did what they said they would do and that is all you can ask
Vehicle Make : Volkswagen
I was shaken when I came after just having backed my car into another vehicle. Staff was very friendly and helpful. Almost too many email updates (sometimes a few a day and to the hour), but overall very pleased.
Staff was great and repairs looked perfect!
You guys are running a very efficient company. Everyone was very helpful and made sure we were satisfied with the repair. Keep up the good work!!
Sorry I haven't been able to get back to you on this survey. Life is a merry-go-round that doesn't stop.
great job. They got me in quick, understood what I wanted and did a very professional job. Thanks.
I became aware of Caliber Collision through the Hartford Insurance. I was not disappointed.
My car was repaired fast, was returned clean, and staff was polite. Thank you.
Very well done. Thank you very much
Everyone was very friendly and efficient. I was kept informed about the repair process which was great. Thanks for everything and I'll definitely recommend Caliber to everyone.
Everyone I came in contact with was courteous and respectful, and sincere in their concern for my damage issue. Our communication was clear, the resolution was timely and efficient, and I left there with a warm feeling.
Very pleased with everything,
fast, accurate, courteous service. Did outstanding work, kept me informed, pricing was fair.
They went out of their way to accommodate me and Heidi,John and Tim were personable and informative.
You took 2 ****/2 weeks to get my vehicle back to me which in my opinion is ridiculous. Then when I get the vehicle back it wasn't repaired properly. I had told them initially that my window needed to be fixed and they didn't do it, the tires weren't properly inflated, the alignment wasn't done correctly, and they put the two new tires on the same side of the car instead of putting them on the front where tires typically wear the quickest. These are rudimentary and simple things that should have been done correctly by any competent mechanic or repair shop. Overall, the Tim and Heidi provided fantastic customer service but because of the issues listed above I would give Caliber Collision **** out of 5 stars if I were asked to give it a rating
My car looks gorgeous. You took excellent care of us with great communication. We had a hard time finding the exact bumper but you never gave up till it was perfect. Excellent service and communication. I would totally recommend you to my family and friends.
Excellent so far si good repaired bracket looks perfect. I haven't tryed to fit it yet. Everyone top flight!
Love that Caliber texted me along the way to update me on progress of repairs. This was very helpful, especially when there was a parts delay which pushed the competition date five days. This eliminates phone calls, which take the Advisor's time and the technicians time to explain (and the customer sometimes has to call several times to catch someone during business hours).
My car was ready EXACTLY on the updated day, but even if not, I'm confident Tim would have informed me of any potential additional delays.
GM Timothy Ruff of your Reno, NV shop did an excellent job of customer communications and execution of quality performance in repairing my 2010 Corvette. I was very satisfied with Caliber and will return again in the future. If any questions please don't hesitate to contact me: William Baerresen, ****-****-xxxx. 9/16/15. Reno, NV.
Amazing customer service!