Excellent service, with professional courtesy. Thank you for a job well done.
Great jon and kept me imformed on the progress all fhe way
Great customer service and expert work.
Vehicle Make : Mini Cooper
Excellent customer service. Excellent repairs.
After the repairs were done the car looks new again no signs of damage I like that I was updated everyday on the status of the repair work an it finished on time when said to me when I drop the car off thanks again
I really don't know what you guys can do better, because I was very pleased with all the updates I was giving on my repair, the secretary was very nice and also called me with information. The service manager was also very helpful. All around great job.
Very courteous and helpful
Excellent customer service! They kept in touch with me throughout the ENTIRE process letting me know the progress of my repairs which was outstanding! So far they are the only shop that I dealt with that has done that to their credit. Most of the time I have to call the shop numerous times to get the status of my car but Castle Collision was the exception. I am so glad they were on your list of repair shops. I will definitely recommend them to anyone needing repairs. One happy customer.
I got a bit frustrated with the unexpected delays (ordering parts/warning light issues) and the time it took to repair, but I appreciate your thorough attention to bring my vehicle back to it's original condition. It's hard to find a car repair place in New York City that I can trust with great customer service, but Castle Collision delivers :)
Good communication throughout the process. Job was completed ahead of schedule.
The people I dealt with at Castle Collision were extremely friendly and patient. They let me know everything that was happening with my car and went out of their way to provide professional service. It did take a long time to get my car back, which was not their fault; the supplier sent faulty and shipments with missing parts which delayed things.
I would definitely use them again (although I hope I don't need to)!
Good sevice I was well inform all the time thank you
Professional staff and quick service
They were courteous, prompt, and knowledgeable with car repairs and insurance processing. It was a hassle-free experience. Their work was excellent. The damaged spots now look brand new.
Excellent and professional repair shop. Gar was terrific. My car was even washed and vacuumed which I didn't realize til after I left. I give Castle the highest rating there is. Happy Thanksgiving!
Very fast and professional
Vehicle Make : Volkswagen
The work is not done yet. Gar (the manager) was about as professional as possible. I am sure when I get my car back I will be very happy
Vehicle Make : Mini Cooper
Friendly and high-quality services. Thank you!