Ron was awesome as was Courtney and the rest of the staff. Very quick turnaround and great customer service. Thank you so much! We will definitely use Caliber again.
Everyone was professional, communicated every step and accommodated my schedule. Thank you!!!
fantastic quality job as usual grade 10 with 10 being the highest
Friendly, professional service. Front desk did a great job of sorting out a miscommunication and getting me in and out quickly. This was the second time I've used this specific location and both times have been very satisfied with the experience. Thank you!
I was very happy with the repairs to my vehicle. Your business did a great job. The Service Advisor Ron Rodriguez was very helpful and attentive to my questions and concerns. I am pleased with the overall service experienc.
Everyone was very friendly and took time to answer my questions. They gave me a ride home when I dropped the car off. The repairs were made extremely fast and completely to my satisfaction. I would recommend them to my friends.
Very good work and great staff!
I felt completely at easy with Ron. He kept me updated on everything. I would definitely recommend you to any one who needed body wor.
Loved the status updates, staff was very cordial and,professional. Couldnt be more pleased. Thanks!
Amazing job the car looks as if nothing ever happend truly amazingly great job
Greg was very knowledgeable and friendly. I have a special edition car and he really was in the know. I'm an engineer and really picky, he did a great job in customer service
Excellent service and the work looks great!!
Did a great job can't tell anything was wrong with it love it will tell other about the work thank you.
I like the fact that Ron kept me inform.lam very happy with the service.
I want to thank Ron Rodriguez for his kindness. Ron and the woman at the front desk treated me with respect and kindness. I felt accepted and important. Thanks for all of your hard work and dedication in caring for your clients and their vehicles , your hard work and kindness is not in vain. Keep up the good work. Also, thanks to whoever worked on my Acura! Awesome job! It looks car show ready! I feel like a champ. Thanks again. :-)
We were highly satisfied with our recent service. Everyone was kind and courteous and helped us from start to finish. The helpfulness of the staff made an unpleasant situation more manageable. We would recommend Caliber collision in the future and would rate this service a 10.
Everything as promised. Great communication thru out the process.
Fast service super nice people but repaired area slightly different color than rest of car and came back almost empty when I left it with half tank gas
My vehicle was repaired in a timely fashion, and the customer service is awesome!!!
The receptionist was very professional and my agent Lonnie was exceptional. They took great care of me and addressed all my concerns. I would highly recommend your company to anyone. Very professional and prompt .
Gunnery Sergeant Lance Perry/ USMC RETIRED
I am very pleased with the way my car looks. Your service is above and beyond my expectations.
I'm very satisfied with the great and timely job that Caliber Collision with my truck. I love how they kept me updated on repairs through text messages. I would highly recommend Caliber Collision to anyone who needs a professional as far as the atmosphere and the job they do. Thanks Caliber Collision!!!
I was very satisfied with the service and repairs on my 2017
Ford F-250 Lonnie and the rest of the crew give me great customer
Service and returned my vehicle just as promised, Thank you very
much. I would gladly recommend Caliber Collision
I really appreciated how well and often I was updated on the process of the repair. Tim Reynolds was very helpful, polite and answered all my questions. I would definitely recommend this business to others. Thank you!
Car looks great!!Exellent repair, and excellent customer service. If the need arises, I would use Caliber again.
Greg Woods was a pleasure to work with. Very happy with your work
They did great! The only concerns I have is I found a lighter in my car and the radio was changed to a different station and was turned up really loud. Other than that they did a great job.
The service was impeccable. Thank you! I was kept informed and it was fine earlier than expected.
I am really pleased at the speed whichk the work was done.
Great communication and speedy repair.
Work was done way ahead of schedule, staff was polite, finished results look great
Vehicle Make : Volkswagen
Looked good. Completed timely
Keep me in the loop car drived like new got it back to me ahead of time. Happy happy HAPPY
Vehicle Make : Mitsubishi
Best ever experienced
Work was completed 2 weeks in advance prior to projected 4 week lead time...
I told my adjuster and the technician I dropped my car off to that the motor shield/shroud was damaged during the accident. It was not replaced.
Thanks for the many updates on the progression of the repairs. It was very much appreciated
Loved that Ron always kept me current on my repair
I really appreciated the service there. Everyone I came in contact with were courteous, caring, and genuinely concerned that I was taken care of. A very pleasant experience during a rather stressful time for me. Lonny was very knowledgeable and answered all of my questions. Service is out the window these days at a lot of businesses, but not there. Many, many thanks to all.
Everyone I came in contact with provided excellent customer service and I felt like I was in very good hands. the staff did an exception job on my car and kept me well updated. Thanks mr Greg and the caliber collision crew for being so nice and professional!
Lenard was great! Made the process very easy! Thanks again!
The staff was very welcoming, answered all my questions and made me feel at ease with the whole process. They were timely with updates and expedient in the repair of my vehicle helping me get back to life as I know it as quickly as possible. I am extremely grateful to them.
Communication was excellent, I'm very pleased with the service.
Everyone was really nice and helpful
Vehicle Make : Mini Cooper
Great work, courteous staff & fast!
Best service and workmanship ever.
Thank you very much. You will be recommended
I really appreciated the constant communication from Lonnie throughout the repair process - he did an awesome job! I also had my truck back sooner than the estimated completion date, that made me so happy! Thank you for taking care of everything so quickly, my truck looks great!
Ron and Courtney are great employees! They are both very friendly and made everything smooth and easy for me. Thank you both for the help and kindness!
Those I talked with, was very courteous.
I was happy about the updates knowing exactly when my vehicle would be ready. I also liked the technician calling to ask about a problem to see if it happened before or after the accident.
Your services are hospitable and thoughtful. I am completely satosfied.
Looks great and was done quickly.
Everything was perfect nothing to complain about great customer service
Very professional and fast.
I would go back if ever needed.
Ron and the front desk staff were
Vehicle Make : Mitsubishi
Lonnie was great and kept me informed of my vehicle's progress twice a week. My car is running smoothly and all seems to be well.
Ron was great at keeping me posted every step of the way and answering all my questions!
I had an amazing experience, they were super fast and did great work!
I really love the outcome of my SUV thanks caliber you rock
They are awesome they keep me updated every time about what they are doing on the car not only text message they call me too and they are fast.
Thanks very much.
Lonnie kept me updated in the process of the repairs they were doings to my Truck.. He was ahead of schedule and finished my Truck in a week. I would recommend Lonnie and Caliber Collision to anyone In need of repairs
I experienced the value of teamwork among the
service repairmen, when I took my car for repairs
the guy that I spoke to got dice the first day and
Bonito took over, they could have just let my car sit
alone until the guy returned to work but bonito
stepped in and I got my car back (fully repaired)
within 3 days. It was an amazing experience.
Vehicle Make : Volkswagen
I was impressed with the thoroughness of the work. Not just restoring the car to the condition it was in but adding value with like-new finish product. Took a little longer and was a bit more expensive but it now seems worth it. Thank you for your efforts.
Friendly and helpful staff. My service manager Greg, was knowledgeable and answered all my questions. He helped me with the insurance claim and made sure I didn't have any problems. My car looks great.
I was very pleased with tbe repair of my car, Cailber Collision made it look brand new again. Very friendly and professional team. I will recommemd to others. Great Job!!!
The work was good and great communications.
My service contact Lonnie did a great job on fixing my car. After I picked my car up, the A/C wasn't working. I returned to the shop, and he fixed it, then followed me to the gas station and filled my tank. I will recommend them without a doubt!
Great service. The text messages kept me updated and the one call a week or more was greatly appreciated. I would recommend this place to anybody that needs it. The time that they gave me was promising.
Nice service and professional.
Efficient process overall. And the people were knowledgeable, helpful and friendly. Very customer-oriented, especially Lee. My thanks for job well done.
Caliber did a great job on my SUV. This was my first experience with a collision, and everyone there took fantastic care of me, explained everything, and the text updates were awesome! I never once wondered how it was progressing, they were wonderful. I would, and will definitely recommend them to anyone needing repairs. Thanks again, guys!
Lonnie was great! Car was fixed before scheduled completion date
Great customer service! I was pleasantly surprised at how quickly my car was completed!
Everyone was really nice and took care of the car. My only complaint is that the car went in with 2 license plates, and it came back with only ****. The plate on the front of the car was missing.
I was called to pick up my car. Upon arrival the car was obviously not ready. The tip of the bumper wasn't attached well to the car and the paint looks sticky. The car was left overnight again. Today when I picked it up it had a gray matter all over it that LEE Hatcher wiped off with a solution. The paint still looks stick on the corner of the bumper.
I chose this collision center because they did a great job on my car when it was hit previously. The work done this time wasn't professional and the only reason I will return will be for a guarantee on this questionable paint job/ bumper attachment. No apology was given for my inconvenience either.
Lonnie was very professional and friendly. He always kept me informed and worked hard to get my repairs done. Thanks.
Just as you promised. Work completed on time and quality of new car.
Thank you for all your help.
Greg was great he kept me informed about all my repairs every step of the way. I knew exactly what was going on with my car. Thank you again.
Excellent communication. Quick turnaround. Looks great. Couldn't ask for better results!
I was extremely pleased with the courteous and professionalism of the staff at Caliber Collision. It was a streamlined process in which I was informed every step of the way by Greg Woods of what was going on with my car. I particularly appreciated the texts I received regarding the status of the repairs. Courtney (at the front desk) was also very helpful from beginning to end. I met the manager, Benito, and was impressed with his professionalism as well. They all made what could have been a nightmare into a pleasant business transaction. I will definitely recommend Caliber Collision to all my friends!
Ron was very informative and contacted me daily.
Great communication and repair work!
Very courteous and professional staff. Very pleased with the work that was done in a timely manner. Won't hesitate to return if the need arises.
Very helpful working around my schedule,car looks great
Lee did a wonderful job with getting my car repaired. Got my paperwork processed with the insurance company quick. My car was in and out in the time frame I was given. My car came out look like it did before the accident. I would definitely recommend this shop for any auto body repairs needed.
It took forever to get my car fixed; however, car was fixed nicely.
Repair estimate was just over ****,000 and I told the estimator that was too low. He said his estimate was good and he wouldn't consider the obvious framework damage. Repairs cost were over 4,000. I had to beg your company to fix my car. None of your shops wanted to fix my car. I called 4 different shops before I got my car fixed and was still treated like a bother, not a customer.
Thanks for taking care of me and my car! Lonnie was great to work with.
Courtney was so nice to me
Everyone was courteous and Continuously kept me updated on the progress. Repairs were completed ahead of schedule
I don't expect to need your services again, but if I due I will be right back.
I would recommend them to anyone with auto body needs family and friends. Thanks for a great job on my car.
Lonnie did an outstanding job assisting me in getting my truck back! Never have I been more impressed with a collision center. Hopefully I am not in any more accidents, but if I am I know who to go to.
I can see that man going far with this company. Great job guys!
Lee was very helpful, prompt and professional. This repair experience was seemless, thank you!
Lee Hatcher always does a great job for Amerifleet.
Very professional and honest service! Lonnie cook did an excellent job all around !
Great job! Linnie's and everyone was courteous and helpful. Would not hesitate to recommend Caliber Collision to friends.
You guys made a stressful experience run smoothly. Constant uupdate and excellent customer service.
Great staff, very professional. Also had great communication throughout the whole process
There was timely service, and the people who helped me at this Caliber location (926 Division in Arlington, Tx.) were very friendly and helpful, The finished repair looks very professional and pleasing to the eye. Finally, the interior of the car was spruced up with a very pleasant fragrance. Great job!
Courtney was great at the front desk.Ronald made my experience stress free updating along the way.
They were very helpful. My experience with Lonnie Cook was very good. My car looks great. They texted me several updates before they finished. ???? Thank you.
They were simply amazing! I got ny car sooner than expected! I was refered to them by my insurance company. But ill definitely be back for smaller repairs when needed.
Caliber always exceeds my expectations. Well done again.
Vehicle Make : Volkswagen
Great job, friendly service.
Was kept informed about my vehicle. Liked the communication.
Everyone was very kind and understanding about me paying out of pocket, and I was very happy that they worked with me on price. My car looks great and I'm very pleased overall! Will definitely recommend to others!
Job was done quickly and my car looks great!
Very well informed throughout the process. Repairs completed ahead of schedule. Car looks great. Thanks!
My right door hits on the fender now.Ill bring the car back tomorrow
I couldn't ask for more! I am definitely a satisfied customer. They were friendly, and kept me updated. They had no problems answering any of my questions.I absolutely LOVED the service!
Benito did a fantastic job! The repairs were extensive, and he kept me informed about the progress on my vehicle once or twice a week throughout the entire process.
Appreciate the update on the repair status.Great job keeping me informed but most of all the customer service is outstanding. Thanks
Caliber Collision was the best! Benito was wonderful! He helped me with all of my concerns and questions and constantly updated me on my car status. I would definitely recommend Caliber to others!
everyone involved in the process was so friendly and helpful. Lonnie and Luke are especially awesome!
It took me 3 months to get my car in for repairs then once i did get my car into the shop i was told it would take a week or maybe two weeks to fix my car it took four weeks. When i would call about car i could never get a straightforward answer,then on top it off the insurance company lied to me about my deductable i had too pay when i was i would not have to pay anything if i use caliber collision which i did and i did not find this out until the day i went to pick up my car. The customer service was not good no one knew what was going on not even were the check was so my overall experience was bad and would i come back no would i send anyone no.
It was better than expected with the best of results
This was truly a job well. I particularly liked the idea of keeping me informed of what was going on with my car. You told me initially that my car would be ready on the 9th of September and you kept your word. You guys Rock????????????????
Benito was top notch from start to finish. A+ service. Will definitely recommend.
Everyone was VERY helpful throughout the whole experience--from scheduling with the front desk, to filing through my insurance company, text updates, calls from Benito, to pick up day!! Benito was knowledgable and informative with frequent, but not too many, updates, and he addressed ny concerns with my back up camera and listened to my question--& answered them thoroughly!! Loved that text updates was an option as well. Car went home looking like new inside and out..much needed bath left it super shiny!! Thank you again!!
Excellent service & friendly staff!
Grade A repair I will definitely return to this collision center .
Lee my advisor were great always kept me informed about my vehicle and so did the center manager this shop really has it together.
Everyone in office is courteous on the phone,(starting with my first contact to the office to inquire about scheduling), as well as in person. Text updates are a great idea too. My car looks like brand new, and Benito was very thorough and spent the right amount of time with me in person and with his own updates. And my car was finished way ahead of expected timeline.
The entire staff was professional and friendly, I will refer people to this location. They did an awesome job!!!!
Absolutely great service!!
Excellent job that always made me feel like I was a VIP
Nice job keeping me informed of where my car was in the process of repair.
Lee was very helpful and attentive.
Very happy! The staff was great at resolving a few issues that had come up.
Lee Hathcher was amazing! He had my best interest at heart, even when my insurance company didn't. He was kind & a joy to work with. Oh and my car looks brand new! Awesome job Caliber!!!!!
Super satisfied with the service I received from Benito. He kept me current thru the whole process and went above and beyond to assist me in all aspects. I HIGHLY recommend Calibar to everyone I talk too. Thank you for the awesome experience.
I have used this Caliber shop before and my contact was Benito before AND this time. No complaints whatsoever. Our car is back to being like new.
We had to wait something like two weeks to get the car into the shop, but that was due to high demand after spring hailstorms. Unavoidable.
I have the peace of mind that comes with knowing that you have a first rate body shop lined up when the need arises. Caliber is about as good as it gets.
Hood was replaced but, is missing rubber
seal, grommets, & hood insulation. Two full months in your shop & I have to bring it back. It should have been checked for completion before sending it out. Other problems were discussed with manager at location
Having an accident is one of the worst experiences one can go through (mainly due to some many moving parts outside of one's control). With that being said, the staff at Caliber Collison were amazing to deal with, especially Benito. Every step of the way he kept me informed on the progress (specifically in a non mechanical way that I could understand), always provided me the completion ETA, and advised when he would contact me again...to say that I "appreciated" his efforts would be a gross understatement, without all that he did would have drastically altered how the entire repair process affected me.
Benito, and the staff at Caliber Collision turned an awful situation into an incredibly positive one, and for that I will always be grateful to them.
I love that I received daily updates on the progress of my vehicle. They made everything very simple and easy for me. Thank you!
I will call and everytime they answer and told me in my update they where going to put threw the paint booth, plus most of the time i called they "supposley" where going to call me back and 10/10 they never did, and they kept updating my date to be done like 5 times, and they did not clean the truck, it was all dusty and still had some scratches on it so they said until they came back they would fix it and they where just por costumer service, i would go back to caliber because i had other vehichles repair from their but i would never go back to that location i dont even give it a star not even half. Not satisfied with their hands on my truck nor costumer service.
Vehicle Make : Mitsubishi
Benito was amazing! Awesome customer service!
Benito Paredes was great. Courteous / Kept in contact / Proactive. I feel he went the extra mile for me. Customer service as good as it gets to be sure.
Vehicle Make : Volkswagen
They worked me in quickly. I was always informed of where they were in the process of fixing my car. Very customer centered.
The team as a whole are stellar and phenomenal as always that's why I come back and will continue to. Benito was a Rockstar he gave me updates on my vehicle repair he was very thorough in explaining all work done he had enterprise rental car there when I dropped off my vehicle and when I picked up my car he even stayed late and waited patiently for me to arrive(30 minutes after closing...Please give him a raise!) And to make the experience even more remarkable they cleaned the inside and outside of my car that with the repairs done had my baby looking brand new. Thanks Caliber Collison!
I appreciated the timely updates.
It was a great experience for a bad situation. It took longer than I would have liked it to. I understand the delay from storms in the area.
Not consistent or accurate updates on completion. To many times I had to call to ask for follow ups regarding part arrival to complete repairs and coordination with insurance company.
Outstanding service and quality work.
Excellent job!! I would highly recommend!!
I had a great experience and Luke kept me notified during the entire process. Any questions I had were answered, the process was handled seamlessly and I will not only use Caliber again but recommend them!
Work was completed in a timely manner and I appreciated the daily updates.
I appreciated the frequent updates and progress report on the repair completion. I appreciated the timeliness of the repairs. My contact and repairman was informative and inquiring.
The whole experience was great and my Rep kept me well informed throughout the way. It was a wonderful experience and I hopefully won't need the service again but if I do I will use Caliber Collision on west division.
Benito and Luke kept us informed throughout the entire repair process.
Thanks for keeping me informed on a daily basic what was going on with my car
I appreciate them keep in touch with me at every step of the way.
Vehicle Make : Volkswagen
Lee Hatcher was fantastic and super in his customer SERVICE. I was greatly impressed and thankful for all his help and kindness.
I was blown away by the excellent communication and service from lee, my advisor. The color match of my vehicle was superb, I was also impressed by the Front desk. Friendly and courteous personalities apon arrival. Even though it's an older building, my repairs were top notch.
The staff was friendly and helpful. Getting my car repaired at Caliber Collision was the fastest and easiest part of the process following my accident. I highly recommend them. Lee and his team did a phenomenal job.
Benito did a phenomenal job, he communicated well and got the work done ahead of schedule. Overall Caliber exceeded expectations in a timely and efficient matter. The work was great and y'all communicated throughout the process. Thank you for your help!
Fantastic service and people.I would not trust anyone else for collision repair. Caliber is the best. Thanks for the great job done on my truck.
Benito kept me informed every step of the way and made sure everything was done perfectly
I am definitely satisfied.
Benito was wonderful keeping me updated a few times a week on the status of my car. Always very friendly and able to answer any questions I had- great customer experience!
I was kept fully informed. Staff was pleasant and knowledgeable.
Great job! Friendly and courteous from everyone. Work was completed exactly as promised. Would recommend to friends. Thanks!
Love this shop! A little bummed about being told it was ready when there was still one thing that needed fixing. But overall a great experience! I won't go anywhere else for body shop repairs.
Very thorough, great customer service and they go above and beyond my expectations. Thank you to Benito!
Length to get my car took far too long, the paint job was not well completed, and etc my car now looks like a old used car verses a new car of the year
Every one was great, getting truck in due time and keeping me posted
Very happy with how ever thing was Handel
Vehicle Make : Volkswagen
Great job... looks brand new...
This is the second time that I have used your services, and this has been another great experience. You guys have the best customer service out there by far.
Very friendly and professional staff. They got my vehicle in and out very quickly.
Customer service was exactly how you'd hope it would be when dealing with getting your car fixed. Everyone I spoke to was helpful and kind. Benito is wonderful!
Time well past original estimate. Caliber unwilling to repair the running boards. Dent found in repair on the bottom side. Estimator frequently asked about payment but failed to recall the email sent to him multiple times. Estimator unable to reach adjuster. We found adjuster was on vacation too but was easily able to make contact with manager. Truck was poorly washed.
Lee was fantastic! Thank you
Vehicle Make : Volkswagen
See if u read this. Call ****-****-xxxx. Repair was incomplete. Door squeaks and rattles car inside was full of some kind of white dust
Just keep up the good work! This is my second experience with this company, and it was exactly the same as the first time. Thank you!
They keep me in the loop
The representative Lee was very nice and helpful with keeping me up to date. However, I do feel that my car was put back together incorrectly in certain areas. Example, my driver door piece by my window is coming off, my wipers were put on incorrectly but they fixed that when I noticed that at pick up time, my spare tire was not put back properly in the trunk. It was about 3 weeks to get this all repaired. I have used caliber before at another location and never had this problem.
Awesome jobs! Thank you to everyone!
I very much appreciated the continuous & prompt communications in reference to the status of repairs.
I LOVE your daily emails to tell me the status of my car repairs.
The young man Lee who took care of my car was nice, informative, patient with
my ignorance. I would definitely recommend your place to anyone. I did call AAA
to let them know how satisfied I am.
Thank you so much Lee
Everything was good. Thank you.
I was heartbroken when I first stepped out of my car and saw the damage. Everyday I was reminded of what happened. I never thought that it would look the same. It was so refreshing when I saw the repairs and I could not tell that my car had ever been in an accident. The staff at Caliber Collision are amazing. I hope that I never have to have another vehicle repaired due to an accident. I will without a doubt refer others to Caliber for any vehicle restoration. My car is new again and they matched the glitter paint to a T. Thank you for a job done excellent, y'all went above and beyond. I forgot to mention the courtesy call updates from Lee and how quickly I got my car back. Overall great team.
Excellent repair. Prompt and efficient. Really appreciated daily updates. Good relationship with rental place. Easy for me to get car and return it.
fast service, friendly workers, and I loved their turnaround!