This was hands-down the best customer service experience I've had. Not just the best service related to my car-- the best service period. Everyone was clearly working to make my experience great in a way that never felt disingenuous like some people/places can. It was a sincere desire to do great work, and it made the awful experience of my car accident a lot less scary. Thank you so much!
Very fast and very professional! Thanks for keeping me informed along the way! Car looks Great!
Vehicle Make : Mini Cooper
Very good job!!
This was my first body shop repair need in over
20 years. Unbelievable quality work and people skills.
The staff was very professional. We were kept up to date as our car was being repaired.
The process was extremely easy. There was no stress involved in it. The people that work there were very nice, informative, and helpful. I would recommend your place to anybody
Wonderful service and treatment.
The staff was very friendly and provided me with excellent customer service. Abra made the best of a bad situation for me. The work they did was fantastic, my car looks brand new. The ease of the process and communication between Abra, my insurance company and I was highly appreciated. I would definitely recommend Abra to family and friends. Thanks!
Please call me at ****-****-xxxx
I would recommend to do a full post checklist before delivering vehicle to the customer, as I had to point out few things that were incomplete, a the end it was fixed , but still inconvenience for the customer.
Really pleased! Very professional and done in a good time period. Thank you,
The Reed family.
If things had gone as smoothly as I was lead to believe that they would be, then I'd be a happy camper. Now I'm waiting on a check...
I was impressed in how quickly you repaired my vehicle. It was great to get updates on the status of the repairs.
Tony was fantastic. Thanks!
Everybody was so friendly.
Excellent Customer Service
The work was done very well, and everyone was helpful and friendly.
The bumper color does not match the rest of the car color
My repair job was excellent, and I appreciate the communication via texting to keep me updated. Checking out could have gone a little smoother but it all worked out. Loved the ease of getting a rental car too.
You delivered on what was promised and even came in under the estimate. I would come. Ack again.
I really like the text that I got keeping me updated
Great teamwork from all involved. Good communication
The service I received was SUPERB. I will recommend ABRA to everyone. Thank you guys for a Great Customer Service. You all deserve a great bonus on your paychecks ????
Everyone was so nice and professional
Fast and efficient. Friendly also. Thank you!!
Thanks for the outstanding work
Everyone was very professional and helpful
Return customer: I have been very pleased this visit as well
Great job! Done on time ????
Repairs look great. Good customer service. Will recommend Abra to others.
Excellent service. Top notch
The whole process was easy and fast. The whole staff is friendly and helpful! I would and will recommend Abra to family and friends. Thank you all so much!
I really appreciate ABRA for going above and beyond to get my car fixed. That was my first car accident and I am so thankful ABRA handled it so seamlessly and professionally! I loved the text updates, I always knew what was going on with my car. Also, my insurance covered my car from 9/20-10/4 and I was very concerned because I didn't have money to cover my rental after the 4th. Katherine gave me a call on the 7th to inform me the manager was going to take over the rest of my rental car expenses. THAT is amazing customer service!!! I love you ABRA and ALL of the amazing people who worked on my car and the very friendly staff! I will recommend ABRA EVERY time!
Everything was done and I had no worries!
Thank you for all the text updates. I originally thought my interior passenger door handle was cracked but upon inspection, it just had glue residue on it that we were able to remove with a cleaner. Thanks so much!
Made everything extremely hassle free! Thank you!
My passenger interior door handle is cracked in two places but I'm sure it was an oversight so I will be back in to have it replaced. Thank you!
There are several small bumps in the paint. Nibs? There are also some spots that I would describe as scabs or scrapes that could possibly be waxed away, but not sure about that.
You got me in the same day I called and had my car repaired in a week
Thanks for your fast service.
Vehicle Make : Volkswagen
Everyone was professional & polite.Thank you for your kindness.
It looked perfect when I picked it up but as it was late and my brother in law is visiting from Florida, I haven't properly checked it out-but what I have seen looks great! And we were very pleased.
The whole team was fun, thorough, & a pleasure to work with!
You went above & beyond my expectations! Thank you thank you thank you! Katherine was great to work with also, and very knowledgeable about her job :)
Vehicle Make : Volkswagen
Everyone did a excellent job
You are absolutely awesome
Outstanding customer service and repair. Totally hapoy with the experience.
Everything went smooth and easy from start to finish. Thumbs up to all the staff
Great people! Great attitudes! I loved the atmosphere! I Will definitely come back!
I just want to say thank you so much for the great job you guys did.
Thank you for completing the job quickly
Was impressed with the people that helped us, the work seems fine, and the communication was impressive as well. We'll think of you for sure when we need help in the future. Thanks.
All the staff there are very courteous and professional. I really liked the updates they would give me via text message about the repair updates. The lady at the front is very nice and would always call me and follow up. Just great all the way around. Thank you!!!
The process was seamless. The secretary was excellent! You should probably give her a raise! I will recommend Abra to everyone who has collision needs.
Everyone was great, well done.
Very efficient, personable staff, I felt like I was their only customer.
Friendly and efficient service.
Excellent customer service rendered!
I loved the way it turned out
From original phone call to set appt., to picking up repaired vehicle.... Pleasure to do business with ABRA
Thank you! We had a great experience through the entire process and our vehicle looks great. We would definitely refer friends and family to ABRA.
When I picked up my vehicle, it was not fully repaired. There was a plastic protective shroud for the gas line that was dragging the ground as I left. Not only was it obvious to see, but when I addressed the general manager, he acted as if it was no big deal and to drive back there on my own time to get it repaired. Unacceptable. In addition, my right headlight bulb was not installed properly causing it to burn out and my tire pressure was low which they did not reinflate considering the geico checksheet shows that they checked all the warning lights on the dash prior to delivery. I will not take my vehicle here for my next repair. From now on I will take my vehicle to the Abra location at 3800 South East st where they display knowledge and compassion for the repairs being done to my vehicle. Thank you.
I found the staff to be very professional. I also appreciated the speedy repair service of repairing my vehicle. I also want to thank you for allowing the vehicle to stay there until my time permitted me to get there and pick it up. Thanks alot and I appreciate it all.
I was very impressed with ABRA and the entire process! They were very imformative, quick, and friendly. They were very understanding with my hectic work schedule and were willing to work around it. They did a wonderful job on the repairs, and they even cleaned the inside of my car! I am very thankful that I got my repairs through this company, very impressed!
The process was quick and easy. I was kept informed throughout the process.
I really appreciated them removing a paint scratch for free with their solution in addition to my other repairs. Thanks!
Paint is chipping off the area fixed! Not happy
Kept in great contact and my car is better than when I brought it in
Everyone there was extremely friendly, helpful and efficient resulting in an absolutely positive experience. I will highly recommend both GEICO & ABRA anytime! Thanks for your prompt, thorough and courteous service! Sharon Love
Great job ! Thank you again!
The entire team, especially Greg did a fantastic job. My repair was done quickly and professionally. Greg kept me updated throughout the process and answered all my questions. I waa pleasantly surprised to discover the interior of my car had been cleaned. ABRA went above and beyond my expectatoions. Id give ABRA a 10 out of 10.
Really Loved the updates throughout the process. I was very informed
Everything came out looking better then new. Tony groves did an outstanding job on communication. Thank you again
You are hands down the best auto body shop around. I will never go anywhere else.
Super fast job, looks better than when I took it off the lot at the dealer! The text updates are wonderful!
Fantastic experience. Good employees and all promises kept. In one day and out the next. Unbelievable service. Can't thank Abra and employees enough.
Everyone was very nice and professional. I felt very well taken care of by each person I met. I also thought Greg did an excellent job keeping me up to date on my car repair.
Awesome job to all. You made my experience very pleasant and easy going. I was very impressed. Thank you for a job well done
Thank you to the entire staff for your kindness and professionalism! I very much appreciated being updated as my vehicle was worked on. The entire process was stress free, and my vehicle looks great!
Vehicle Make : Volkswagen
Great communication. Nice finished product. Little lacking on finishing details. Very nice service.
I appreciate you guys by getting my car in and out. Also the work looks very good. Thanks
Everyone was friendly, professional and timely. I would definitely recommend this shop to others.
Great service, timely and communicated throughout process. Had rear bumper and hatch replaced. Hatch will not open.
Yiur customer care and the job work performed was very impressive
This process was literally medicine to a stressful situation. Thanks Greg and team for such an awesome job!
Great follow up and my car looks brand new. You can't even tell it was in a wreck. Paint job is spot on and staff were very friendly.
The car looks perfect and the detail was an unexpected treat. Everyone was so friendly and professional, and Greg was incredible - he kept me up to date multiple times throughout the process and couldn't have done a better job making me feel comfortable and in the loop. I will happily recommend your location to friends and family. Thank you. Gold stars!
The team made my experience friendly and hassle-free. It was the best experience that I have had with an auto body center to date.
Extremely satisfied. Kept me well informed of repair process from start to finish. Great job repairing vehicle.
I was always informed about the repairs and my car looks great . Very professional staff. Thanks !
Wonderful customer service! Always kept up to date and was fast and quality repair. I would highly recommend you for all body/repair needs. Wonderful!
I was please with the way Greg was willing to get back at me. I work on a schedule that wasn't the easier to deal with but he still made his best to contact me.
Car was ready early, it looks great!!! The customer workflow was extremely efficient and your employees were courteous and had the customers concerns at hand. An excellent experience
You folks were excellent!! Great work, fast turn around, and amazing communication. A perfect 10 experience.
I have never used ABRA before but I am very thankful that I did! I felt very informed the entire time my car was getting repaired and was very satisfied by the repairs.
It was the Best service. Chris went over and above to help me. I am a 72 year old woman and he took care of me like I was his Mother.
Appreciated the professionalism with which I was treated. I was kept up to dat on my car throughout the entire process, and my car turned out great. Thank to all from the front desk to the insurance process, to the mechanics. You run a first rate business and I would not hesitate to recommend you to my family.
great place to use with excellent services
Excellent service all around! I really appreciated the daily status updates via text message and phone call. Would recommend Abra fishers to anyone!
I was very nervous when picking up my car since I had never been in an accident that caused as much damage. I wondered how well the paint would match, would the electronics work, what would happen to my gas mileage, etc, etc. Seeing the car for the first time since it was all banged up brought a sense of relief; the car looked better than before the accident. The detail that ABRA paid to fixing and cleaning the car was beyond my expectations. Even the car mats that were covered in salt prior to the accident looked brand new. Without a doubt, I will recommend ABRA to anyone who needs body work done on their vehicle.
Greg kept me updated on my car throughout the entire process.
Not only was I completely satisfy, but very much surprised that the car had been detailed inside and out which was a wonderful surprise!
I really appreciated the text messages and phone call updates. Everyone I worked with was really nice, knowledgeable, and efficient.
Kathy did a good job communicating with me.
We especially appreciate the way you took charge and kept in touch. Although we did worry because we livef so far away, we had no need to worry. For that we thank you.
Loved Katherine, who managed our repair. She has excellent customer service skills. The woman who works at the front desk was very rude on multiple occasions.
Excellent communication and work
Satisfied with my experience. However I was told there would be many updates and communication on what was going on with repairs and I didn't find that to be true. I had to call twice to check status of when my car would be completed.
Excellent communication and very friendly staff!
Vehicle Make : Volkswagen
Everyone was very professional. Thank you!
Early and often communication is most welcome it's not typical when dealing with automobile issues Greg in an amazing job and so did your receptionist her name has escaped me
Great communication & service.Very much appreciated without family's busy schedule. Quality work all the way! Thanks
Loved working with Katherine.
The paint didn't match and there were nicks in the new paint. Also, some sort of scrape on the body of the car.
I was very impressed with my interaction with the whole team of people I worked with at ABRA. They were all very professional and personable. Thanks for the great experience! A perfect ten in my opinion.
Never heard of you before this repair but the work was great and my special attention requests were accommodated readily. Also - super clean shop - would recommend to others!
Service was excellent. I was kept informed about the repair process on a daily basis. Staff was both friendly and helpful.
Job well done!
Wife absolutely loves the clean car. Great detail work!
Very professional business
Everything was fine but the inside of my dash, trim and windows was dirty. I had to completely clean all the inside of my windows and wipe everything down. But the communication and speed was great.
I felt like a VIP at ABRA. I highly recommend this shop, based on my wonderful experience. Professional, quick, helpful. That sums it up! And my car looks as good as new! Plus, it's been washed and cleaned!
Great customer service! I loved the daily texts & calls of the progress. My only complaint is that the insurance adjuster did not listen to all the details my husband gave explaining the damage to the vehicle. Due to this, the car was not completely fixed when we went to pick it up the first time, making the process longer. Despite that setback, I was happy with the repairs made.
Thank you very much for the speedy repair. Merry Christmas and Happy New Year! Greg is very helpful and understanding, I truly appreciate his professionalism.
Greg did a great job keeping me informed.
On time, speedy, kept me informed
Very friendly environment. Greg Larson was a great agent!
I was very impressed with the service at Abra. They were very efficient and the customer service was excellent. They stayed in touch frequently with updates And my car was fixed in a quick 5 days.
Dave, geico guy, and Greg repair guy were the best. Friendly, quick and great result. Recommending to everyone
Greg was AWESOME. All staff I interacted with were professional and helpful. Greg fully communicated every step and went above and beyond. We will be coming back for sure!!
Your team did a great job with the repair of my vehicle and provided excellent customer service. I hope to never need auto repair services again, but will come to you if I do.
Very informative and polite. Great customer service..great work on the car
Abra's assistance and customer service through my repairs was fantastic! Getting in a car accident was a stressful ordeal, and that was made better by having a staff of people that were so helpful and willing to assist. I would reccommed Abra to anyone needing car repair!
Greg was incredibly informative. I was able to get my car as soon as all the work and detailing was completed. Five out of five stars
The ABRA team did a great job and provided quality workmanship and results! I was very satisfied!
Very professional and great to work with. I was thoroughly satisfied with the job done by Greg and his staff.
Quick delivery, great customer service, great work! Thanks
You guys Rock!! Thank you!!
Everyone was very courteous and you did a great job on my car!
Customer service was fantastic! THANK YOU!
Excellent service & workmanship! Very pleased!
Car was totaled. Communication was appropriate.
Communication was outstanding and Greg did a great job of covering all the bases with me - 10/10????
Fast service. Worked my job in quickly. Friendly and attentive staff.
Everything was done very professional. I was very happy with the results.
Wonderful communication and excellent result. Thank you very much
They did an awesome job with my jeep and kept me very aware of all that was going on. I am very sat is filed and would definitely recommend ABRA AUTO to anyonein need. Thank you.
Job well done. Greg and team
It was nice to have everyone (adjustor, bodywork and rental car) under one roof for a smooth experience.
These guys have excellent customer service I would highly recommend this location again.
Everyone was very nice and helpful. Greg kept me updated throughout the whole process and I really appreciated that.
My experience with Abra was a good experience. The sales and service reps were knowledgeable, fair and open in communication and correspondence with me. My car looks and runs great!
Everyone that I worked with was wonderful! My car looks really good and I feel like your shop prides itself in excellent customer service, body work and professionalism. Thanks so much!
The receptionist, the repair work, the rental were great. Communication on the other hand was poor. Twice I was promised a call and there was no follow through. The texting service was a good idea but it the two texts with actual updates were either too vague or inaccurate.
Great job and nice people to work with. If I need this type of work done in the future I would return. Thanks!
Great experience. Really enjoy the updates and statuses - job well done
Fast; efficient; thorough. Communicated changes & timeline extremely well. Excellent experience.
There was a significant lack of communication between ABRA and the geico Rep. They were not giving me the same information in regards to progress and dates to when my vehicle would be ready. I was very dissatisfied with that aspect however the ABRA employee was very courteous and apologetic when it was brought to his attention. My door is still not fixed properly and will need to be taken back in.
Tom was great. I will definitely use you body shop in the future
When I went in to pick up my car the girl didn't even say hello to me at the front desk. We had continual issues with her from start to finish. Now I'm trying to get a hold of the manager because the money that we paid we don't even have a receipt for. I just discovered it on our way home. We have a receipt for my Allstate Insurance checks, but no receipt for our part of the payment. This is the same front desk person that lost my insurance papers in the first place, called my husband by a girl's name, and doesn't know the area code of phone numbers. Now I have to worry about if they received a payment on their records because I have no records showing this. None was given to us. I also asked for an email PDF of what was given to us today so I could have a copy of it for Honda. Supposably the lady at the desk emailed it, but given her background, she probably didn't write the email down right. This is just the icing on the cake. The most scatterbrained, worst receptionist ever!
Greg is a great Manager. He answered all of my questions. Pleasant guy to speak with.
Love the work that was done and the great customer service that I got
I appreciated the follow up and assistance by the personnel. Overall a very good experience.
We will be contacting you tomorrow. The repairs were not done correctly. There is fluid leaking in the front of the vehicle and it almost overheated today.
Greg was very helpful with updates.
Good job! Thanks for cleaning my car.
The whole team went above and beyond! Excellent experience!
Excellent customer service and progress updates! Thank you!
Great customer service from David, Greg, and Charisma. I would definitely recommend this shop!
You made it very easy for me. Thanks
From the minute I walked in everyone and everything was efficient. The quality of the work was excellent.
Service was in a very timely manner. Friendly associates who kept me well informed on the progress of my repair.
Amazing results ; when you thought no one was going to be able to fix your car .....
The best service I have ever had!!!
Everything was wonderful! I loved the text updates!
My Geico rep stayed in constant contact and made the process as easy as could be, it was excellent working with everyone on staff there
I wish you had contacted us to ask if we wanted to replace both headlamps as one is significantly cloudy compared to the new one.
Professional, great work dome
Vehicle Make : Mini Cooper
You made this entire process super easy