Great job - prompt and professional
Updates during repair process; friendly but professional customer service; excellent and timely repair! Very satisfied!!
Thank you very much, I appreciate your
It was great getting text or phone communications about the status of my car.
Job very well done. Customer srvice was first rate. Updates were as promised. Turn around time was unbelieveable. I was totally satisfied.
The service was done in a professional and timely Mandes
The end results was excellent.
I was vey pleased with my overall experience with Caliber. The staff was very professional and courteous. I would recommend Caliber to my family and friends.
I like the work and updates about my car. I did not like that no one discuss what damages were before the work started. I did not like that i was told my car would be ready on 11/11/16. No one gave me an updated thereafter the text of the car being 69% complete. Noone called or text to inform me that the car was completed. I took the task upon myself to check the status of my car to find out it was done on Friday and I stop by Monday at 4:45 to see of any updates. The texts was send to my alternate number instead of my primary number. Thanks for taken care of my vehicle and providing great work.
Jason was very nice keep me in the loot on what was going on with the car thanks guys
Thank you for a friendly experience and for keeping me informed every step of the way.
Everyone were very friendly and helpful. Thanks
Lots of promises, poor delivery of services. Just got the car back and it is making squeaking noise I am so scared to drive it. I worked 200 miles away from home and cannot trust to drive this car. I will have to return this car to caliber col tomorrow. Just picked it up today.
Exceptional service and professionalism. Also, very friendly. They did an awesome job on my car.
I was satisfied with the repairs which I pickup my car on
Wednesday. When I pickup my vehicle it was on empty and my gas light was
on which I had get to Service Station.
You all were very friendly and professional. Thank you.
John and Shawna (in union city) were very helpful throughout the whole process, and the repair was great!
i am so happy that you all did the work on my veh.I would have not choosen anyone else to fix my veh. You all did a awesome job in repairing my veh in a timely manner
I appreciated your text messages about the repair everyday.
It was a pleasant and painless experience for me.
Everything looks great and it drives very well!
Excellent service from beginning to the end of the repair. Would recommend Caliber Collision to all who need auto repairs.
Caliber Collison did a great job on my SUV. Very satisfied and they keep you inform on how long it would take to finish the job. Thank you Mrs. Garcia
Vehicle Make : Volkswagen
The service was wonderful, I've had terrible history with collisin shops and I must say I put Caliber at the very top for outstanding customer service an satisfactory. My mechanic Jason was very on point and detailed on every process of my vehicle. They were even able to finish my vehicle 5 days before it was due to be done. AMAZING AMAZING JOB CALIBER!!!!!!....you have my referral always ????
Kalima S. Ahmad
Hubby said van looks good and delivery was easy. I'm out of town but he sent me a pict of the front end repairs. It looks great! I wish you guys would've asked if I wanted to pay for a new headlight on the driver's side. Aesthetically it's unattractive since they're so different. It could've been an upsale for Caliber plus now I still need to take it somewhere to have the headlight encasement replaced. I also would've liked better communication since I requested weekly status updates. I'd still use your service again. Thank you!
Just a job wee done from the beginning over the phone to picking the car up. Thanks Again
Great job I believe my car drives better. It looks good very please have shared this with all my friends. Thank you
We are very happy with the quality of the repair. Communication on status could have been much better considering the time it took to replace a bumper. The only way I got updates after the initial text telling me the completion date (which was inaccurate) was if I called myself. I was promised several emails and never received one. I also think someone should have called to tell me why there was a delay.
Exceeded my expectations! Thank you very much! Will definitely recommend to everyone I know who may need something repaired in the future. You guys rock!
The Job was not complete finish. I have had so many things that wasn't right the first time, and I'm still finding things they didn't do. Your company hours of services. because now that I have so many issue with the things you guys didn't complete. I have to ride around with the issue on my car until your company is able to get to my car. The insurance company paid you guys what you quoted and my car still not right. Very unhappy
Thanks a lot you guys... My car is my baby and you guys did an excellent job with her... Everyone was super helpful friendly and professional... I greatly appreciate you all
Jason was amazing! Excellent customer service!
My vehicle was repaired at Caliber Collision approximately 2 1/2 months ago. The door chrome cover has came all several times since repair. In addition, someone was suppose to contact me regarding repairing the door panel due to a crack was found after we picked up the vehicle. It has been 2 months and no one follow up regarding the door panel.
Tommy and Monica Lowman
Finished earlier than projected! And Mr. Jason & staff kept me informed every step of the way
My car has been submitted to Ford to take care of the half **** job that was done. My concerns went unanswered.
I love the constant line of communication that everyone involved had. Although I think I called more than they did because I was missing my car and so ready to get back in it. They not once got upset or annoyed with my constant calling and were always polite and very professional. Outstanding customer service and a job well done! I hope that I don't get involved in another accident but if I'm not so fortunate,then I will most definitely be coming back to Caliber Collision!!!!Thanks again!
They did an outstanding job on my car
Very good customer service. Thanks for keeping us informed regularly
Great Job!!! Thanx Travis
Great work with a friendly staff!!!!
Vehicle Make : Mitsubishi
Great staff, very polite and made this process so easy for me. I love the texts of constant updates and even completed job ahead of schedule.
Vehicle Make : Volkswagen
my rep. was awesome! he constantly kept me updated at all times!
People their were very nice and did a very good job I was TEX every day with a up date love them will tell a friend
Very helpful. Answered all questions. Explained process very well. Very quick with getting the job done.
Thank you for your kindness through this experience. Please thank the rep who did the estimate on my car (2015 Blue Camaro).
Excellent service all around!
Great service. Great experience.
The staff was completely professional and courteous. I was overwhelmed at speed of the repair.....kudos!!
Great staff, fast and efficient!
I would let them do my work any day love and completely satisfied
Caliber did an excellent job repairing my car!! It looks brand spanking new and I just wanted to thank you guys for doing such a great job!! Jimmy was especially helpful. He walked me through the whole process and ensured that my Honda 2013 would be back up and running better than new. He kept me up to date on the progress of my car from beginning to end. I can't say enough how thankful I am. The only issue I had was a older woman at the front desk was a little rude and not inviting but other than that great job Caliber. I would definitely recommend you guys to anyone. 5 star service!!
Service was on schedule. The location was ideal. Explanation of service rendered was to my expectations as described. Professional staff. Clean office.
I was mostly satisfied. The repair took much longer than expected. I know that further approval was needed from honda several times throughout the process, therefore delaying the finish time. That was out of caliber collison's control. I received updates on progress through text message, but was not notified of changes on finish date unless I called. The lock on driver door was put in incorrectly and had to return to get it fixed. I am very pleased with the paint job on my honda.
Great price and excellent customer service
I was kept well informed via text messages or phone calls and that made the overall experience alot easier.
Excellent and professional service
The entire staff was friendly, efficient, and professional.
All questions were answered promptly and thoroughly. Very polite and professional services.
Upon initially coming to pick up my car when it was done, the repair work was not done satisfactorily. I ended up leaving my car again and am waiting to be called once more. I also feel as if I have had to contact the collision center a few times in order to find out the status after I had been told I would get a call from the center first.
Randy was Awesome!!!! Loved receiving text messages with my repair updates
I am satisfied with the job that was performed on my car. Everyone was extremely helpful, kept me updated via email and professional at all times.
Car was not properly repaired. I am very dissatisfied with the service!
Only criticism is sending several dates for completion who he'd changed 3 times.
I will certainty recommend others.
Thanks for the follow up.
I sent in a previous comment on my dissatisfaction. I was in error. Please disregard comments about mileage and hitch type.
I appreciated the texts but didn't need quite so many...one was just a generic message saying how good your service is. I would just stick to updates in completion dates
Excellent service I received, was told my car would be ready by a certain day and it was. Very impressed and satisfied. Jummy was my representative and on a scale from 1 to 10, he gets a 20 from me. Excellent service and yes I would recommend there service to family in froends if ever a need come for them. I have already recommended my daughter for service Brianna Ruffin.. thank you so so much!!!
I appreciate the way Jimmy explained the situation about other symptoms or problems I may have experienced with my vehicle I was not understanding.
Great job and excellent customer service....
Great service with friendly people.. Thank you.
I will tell all my friends about caliber collision. thank you so much for the good job you did
Great customer service and very professional.
Vehicle Make : Land Rover
The process took two weeks and held my vehicle the entire time. No Bueno.
Excellent service, I would only trust this shop
Jason gave great customer service.
Tremendous compliments to all the staff @ Caliber Collision....especially Jason Hubbs - he was very thorough in his updates & explanations of exactly what was going on with the process of my vehicle repairs - thanks again Jason, Jimmy & all others - I will definitely refer this shop to family & friends!
I am thankful to have a company that is precise in what they are doing. Prompt in getting parts ordered . I was notified when they arrived and I came in and was taken care of . Thanks for taking care of my car.
I have had a great experience with Caliber, they have impressed me with the quality of work they did on my car. I don't live here and they went out of there way to make sure I was in the loop with what was going on. I love my car. They made her look New again.
I loved the text updates, and how personable the staff were in helping me understand the process and keeping me informed of the time line for completion of my car repairs. Great experience overall.
Your friendly staff was courteous a day helpful and Johnny always kept us informed on the status of repair
I enjoyed receiving updates about the vehicle via email and text as well as the representative calling me. You guys stay on top of things.
A one week job took 4 weeks.To me that kind of service is completely unacceptable. I will not ever use a Caliber Collision Center again and will strongly to anyone that they do the same. Please feel free to call me!!
I was thoroughly pleased with the overall work and effectiveness of caliber collision repair shop they were on time with my car and they cleaned it up as well the car looks good no problems and everyone there were really nice as well thanks to Mr Jimmy Peters especially for all your help.
Estimated date was too long and caused us to have to rent a car for far too many days. Would have totally understood if expectation were explained throughly at the start of the repair.
The work was done a full day before it was promised. Thank you!
I'm very satisfied with the repairs I had done tplo my car. The service was fast and the staff was very friendly!
Jason and everyone was very courteous to me everytime I came to the shop to discuss my repairs. They called me to provide timely updates on the staus of my repairs.
U guys are awesome! Great job! Go Falcons!
Receptionist very professional and knowledgeable of all procedures. appreciate the assurance given of repairs c
Excellent job, my car looks sooooo good
From beginning to end,the entire experience was conducted in the most professional manner I have encountered. Thanks Caliber!
for a job well done. Bettye G
Once again, purely professional service from a very responsible staff at Caliber Collision. Customer service is the best that I've ever witnessed.
The service was excellent and the car repairs also.
Above and beyond service!!!
Customer service was great. Everyone was very personable. Will definitely come back if need be. Thanks for a great experience.
Vehicle Make : Mini Cooper
The customer service was awesome! I just love my little Clubby and Jimmy made me feel like ge fid too :)
Phenomenal job with a dedicated, professional staff. They kept me updated with the repairs and I really liked the way that they called to inform me of a delays. I'm very happy with Caliber and highly recommend them to anyone looking for a truly professional car repair shop.
The whole process went very well / smooth. I was kept informed every step of the way. Caliber personnel very professional. THANKS.
They did a awesome job. U can't even tell were my car was damaged