The employees that I encountered at Caliber Collision were very helpful, cordial and genuinely appeared as if Customer Service really mattered to them. I also was pleasantly surprised in the emails and the paperwork being referred to as "SA" Mark McDonald. Having been out of the Navy since 2006, seeing my old rank of Seaman Apprentice, took me back. Thank you for your quality service and overall respect of your customers. Being that I am currently employed at Chick-fil-A, I know great service, expect it and will acknowledge it when it is clearly deserving of recognition. Keep up the great work... my '11 Corolla looks and drives like brand-new!
Vehicle Make : Volkswagen
Everything looked great and the vacuuming was great too.
My car is two very Different colors you should have noticed. We need it repainted as soon as possible
Also my car had been driven over 50 miles. The gas was gone and the mileage was different, not to mention the paperwork we signed prior to seeing car states there was only 1 mile difference in mileage . We also took picture
You guys are professional, polite and very thorough
Very professional, exemplary communication, overall excellent service!
communication was excellent, under promised and over delivered on completion date so got the car back 9 days earlier!
Thanks guys, My car looks great
There was a problem with your acquisition of master body
Shop which caused a lot of anxiety and delay
Very professional. Great communication during the repair. Very nice work to the vehicle.
Excellent service. Great feedback. All questions were promptly answered. Love the warranty.
It was great they kept me informed throughout the repair and gave me guarantee for lifetime I have the vehicle.
Thanks for making my car look like brand new!
Vehicle Make : Volkswagen
Well when I got out my car, I noticed there were white paint markings on my back bumper, that wasn't there before the accident. And I tried to get them out but it's paint I believe.. I want to come back in to see if it can be buffed out? Or what not - overall very pleased with the company just not happy with seeing two huge white makings on my bright blue car that I'm positive they weren't there before.
this is the second repair visit for my car. it was awesome
The job took a long time to complete- the tape on my vehicle that was holding the glass in, left a line in my paint on the roof of my car that I cannot get off - I believe the paint was damaged permanently. I believe that because the job took longer than expected, the paint suffered having to sit in Florida heat with tape on it.
Excellent care by all . I was treated well by every member. Thanks yo all.
You all were fast, very professional and courteous.
THE FACILITY WAS ABLE TO HELP ME GET IN AND OUT WITHOUT ANY ISSUES, I WILL DEFINITELY RETURN AND RECOMMEND CALIBER TO OTHERS.
So many good things to say. You all were wonderful.
polite, cheerful and competent. Picked up my
car the next day. Thanks for a job well done.
it was a good repair but you should call to let customer know when car is done rather then having to keep calling
I WILL GLADLY RECOMMEND YOU TO ALL IN BAYWINDS WE ARE A
COMMUNITY OF 1000 HOMES. tHAT MATTERS
The team at the royal palm store was fabulous from the minute I walked in.
The customer service was great. Cory did a great job walking me through the repairs and offering me options. Car looked great and it was done on time. Would highly recommend to anyone.
Although car took longer than had estimated, they were great with communicating and happy with end result.
Just keep up the great work, the professionalism of your business was noticed and will be forwarded to Allstate. Thank you for everything.
I am one hundred percent satisfied with work well done professional. And every step of the way keeping me update and thanks again
Staffs were very professional and courteous over the phone and in person. They explained everything about my car in great details and often informed me of the progress. The job was completed in a timely manner and I was pleased with the body repair done on my car. I will surely recommend Caliber Collision to everyone because of their excellent serve. Thank you again Caliber Collision.
These guys are amazing. Best experience..
paint pealing, scratches, a/m parts used that were obvious to the naked eye they were defective and should have been changed out before we were called to pick up the truck we were charged to paint the entire right side panel and the entire right side panel was not painted
Quick professional polite
I like how you kept us informed of the status. The front desk lady was very helpful. My tech explained the repairs done and warranty. Everything was awesome. I would highly recommend Caliber collusion.
The paint is excellent, but it took multiple tries to get the trim installed correctly. The front passenger door trim is already loose. The front bumper was installed with an excessive gap, and was not corrected despite an agreement that the gap was excessive and would be fixed. I'm not upset, but after leaving the car with you for 54 days I thought there would have been ample time to get these last two items correct.
Service was great, updates were nice, car was washed before delivery (very nice ) highly recommend
Kind employees who definitely wanted to accomodate.
Repair was done quickly and very nicely. Thanks so much.
The car look brand new like nothing ever happen to it
The job done looks great, everything looks brand new. Paint blended well with existing. Thank you for a job well done.
I was extremely impressed on how professional everyone was. I loved the email updates done on the new progress so I knew exactly what was next.
Thank you all for making this a positive experience from the first phone call to delivery of my car.
I am amazed how my car turned out, just like I bought it new off of the car dealers' floor. Damages...no more! And a great paint job, can't tell where any of the damages were. What amazed me even more was when the first time I came to Caliber how neat and clean the outside is as well as the waiting room, which tells me they that the work they do is meticulous. And I was even more amazed about customer service, each employee I met were very hospitable and they all seem genuinely happy to be working at Caliber, which made me want to fill out a job application. Seems to be a great place to work for. But I hope I never have to return. But if I ever get in another collision without hesitation I will bring my car back again to Caliber. I did take a bunch of business cards to hand out. I highly recommend this place. Job well done!
Just thinking about it, I would like to make one recommendation, they should take pictures of some cars before and after, frame them and hang them on their waiting room walls. They should be very proud of their work.
Very professional - friendly people.
I've used Caliber Collision with both my vehicles. I've served 29 years in the Army, stationed all over the world. Caliber Collision is the best car service I've had.
Sylvia and Chip were very professional and kept in contact throughout the whole process. They did a great job with my vehicle!!
As always, Caliber came through with providing excellent quality and as promised delivery. They even exceeded my expectations by detailing my vehicle. Thank you Rob and Silvia for a seamless process and outstanding customer service.
The left headlight is sticking out
Very professional and satisfied.
Process took too long, I had to initiate most contact, I wasn't kept informed about delays
A three day job ended up being four and a half-day job due to a broken paint chamber
I could not have had a better experience. The staff was extremely friendly and went out of their to make sure I was happy
We are pleased with the service!
Such a great experience with the whole staff at Caliber Collision. Our Jeep looks great and it didn't take as long to repair as we expected. Thank you all so much!
Fast . Thanks for cleaning my car as well . Extra bonus . Just maybe a few less texts .
Lots of miscommunication on completion date at one point received two different calls with two different finish times. Text message updates are completely useless - were never correct.
Just a big thanks to all the members of Caliber! Great customer service and the Manger is awesome!
Staff was very attentive & communicated daily. Excellent workmanship.
Excellent service, carl did a wonderful job, because of the time it to complete the job they delivered my car and assisted me to move items into my newly repaired car.
Everything was superb the guy name chip he is awesome and so helpful i really appreciate your services and ofcourse the must go place for car
I was extremely excited about my repair. Carl did a wonderful job and made sure that I was updated and understood everything that was going on with my car. Thank you again for getting my car back on the road in excellent condition.
Everyone there was very helpful through the process and keeping me updated on what was going on.
The repairs took three months. Had it been expected that there were over 11k in damages to the car, it is our belief that the car should have been totaled out. Besides this, the management team and technician did make impressive gestures to compensate for the length of time. They had good response time in communicating back with us and offering and following through on absorbing some of the rental expense. We appreciate that they went out of their way to fix the situation.
Amazing customer service, awesome repair time. Would definitely recommend Caliber and use them again.
Communication about delays in the repair process could have been better. We cancelled plans a few times thinking we were getting the car only to find there were delays.
My car looks great!!
Thank you for all your help and for making this repair go smoothly. Everyone was very nice, professional and helpful beyond my expectations. I would definitely recommend you to my friends and would use you in the future, God forbid anything else happens. Again, thank you!
We appreciate the way our situation was handled in efficient and professional manner thank you
I will refer all my friends and family to Caliber Collision. They keep me up to date by text message and phone calls. The end result is fantastic. Can't say enough good stuff about all the people I came in contact with. Especially Carl. He's the greatest. Keep up the great work. If you want to be treat as something more than a repair job this is the place to go. They really care .Thank you for being so nice and caring.
Terrific repair job - car came back much cleaner than when we dropped it off. Brian Grosso kept me informed every step of the way.
Absolutely amazing customer service, great employees and I loved the constant communication.
Thank you (:
I am thrilled with the experience; the professional job you did and my car looked like it just came off the showroom floor. Everyone was so very nice and you did the job in the exact timing you said it would take. I barely even missed my car! I would recommend you highly to anyone! Thank you for a great job!
The people are great and did a wonderful job. The automated computer update system gave me bad information concerning when the car would be ready and was very irritating!
Great service. Excellent communication. Highly recommend
I was extremely satisfied with the professionalism of Caliber. Honestly, I was expecting the them to be like the "typical" repair shop. Caliber was went above my expectations and will use them anytime the need arises
Vehicle Make : Volkswagen
Brian was helpful and professional
**** was very pleasant to deal with. She explained everything even when I asked the same questions over and over.
Nice staff. Would highly recommend!
I will be having to go return to fix a minor issue on my vehicle that I noticed but even still when I called back to schedule an appointment they were very eager to help and provide 100% satisfaction survey it to me for my vehicle
Very well done and very satisfied. People very helpful and great work!!! I would recommend to anyone!!! Thanks
My truck looks awesome and Carl was extremely helpful throughout the entire process as was everyone else I felt with. Thank you caliber
Great customer service from everyone at the shop! Very professional and attentive, I am impressed and will use again if ever needed.
Staff are very courteous. Communication is excellent. Repair was done very professionally and in a timely manner. Customer service is the best.
I am very please with the worked done. Carl went above and beyond!
I had an amazing experience everyone was extremely helpful and organized. I would like to personally thank Carl for going above and beyond! I will definitely recommend you for your excellent customer service!!
Did not complete the total repair ( align the bumper and replace broken or damaged clip on rear driver side. Remove spider crack where another shop damaged and did a half **** job).
I was so out dune, so I left.
My daughter Attorney Deanna McCray said she will handle it for me.
I am a 67 yr old disable veteran
Sam was great....not a good experience w Enterprise
It was a long wait, but the wait was a good wait. The service, customer service was excellent. Thank you
Vehicle Make : Volkswagen
My car is still whistling when I go over 50????
This experience has been a surprisingly wonderful experience. I was greeted and treated with courtesy and respect from the time I walked in the door. The representative that took care of me was Sam Butala and he was an absolute pleasure to deal with. He very professional and he thoroughly explained the process of getting the car repaired. He kept me updated and was able to stick to the schedule that was given to me. The whole experience was seamless. I will recommend Sam and Caliber Collision to everyone that I know.
You guys made it very convenient ! And help me on all aspects of the experience
Thank you so much
I was completely satisfied with my experience with Caliber. They kept me informed daily and was extremely satisfied with the work. I would recommend this company to everyone.
I was very happy with the service and the repair went smoothly . Chip at the Royal Palm Beach office was very friendly and helpful. I'd definitely refer customers to your office .
Carl was very polite and very helpful I will definitely refer all of my friends and family to your company. Customer service was excellent it made my overall experience a lot easier. Thank you so much.
Level of professionalism was exceptional. I was continually kept informed of the progress and status of my repairs and the work performed was top notch. Rating would be 20/10!!! Special kudos to Carl as well! Thanks for a stress free and very satisfactory experience !
They always keeped me updated on the repair of my car . The staff was amazing very friendly. My car is in perfect condition. They returned it clean and smelling good.
Everyone I met at Caliber was cordial except Chip. He was definitely professional, but seemed quite distant. I immediately contemplated taking my business elsewhere after meeting him. Then, I figured maybe he wasn't having a great day, yet he was always like that. Aside from that it was not my desire to go back and forth between Caliber & Enterprise Car Rental when trying to get my car back. I would rather have been inconvenienced with keeping the rental car another day and getting my car from Caliber the next day rather than have Representatives from both companies giving me recommendations that seem to conflict with what the other business was telling me. The positives were definitely the customer service skills of the lady at the front desk, Carl's humorous interactions, and another Rep being cordial. I do appreciate Chip's attempts at trying to alleviate the problem with my recovering my vehicle and returning the rental
Looks awesome, great job!
Well done. Well handled by your staff, and repair was well done also. I will be glad to deal with Caliber for any future needs,
Courteous and informative. Finished the job earlier than anticipated. Thank you.
Company was very professional handling repair from start to finish. I was impressed with the outcome and the look and cleanliness of the car. I was constantly apprised of status of repair of my car. I think they did an excellent job.
Sonia, Chip and Carl made it an easy and enjoyable experience
I was always being updated about the repair status of my vehicle.
Carl and the team were absolutely amazing!! They not only treated me wonderfully but also got my Nissan done in record time for a big cross country move. I highly recommend them to anyone needing work on their car. I was beyond pleased with their services from start to finish.
Everything went smoothly and was really easy. Carl was great.
I like the quality control. Carl kept me up to date on repairs. Your auto email should stop. The timing of repairs is to far off
Vehicle Make : Mini Cooper
Wayne was wonderful to deal with thank you
I am very happy, as the work was done well and quick. The staff was very efficient and courteous.
the repairs looked better than the car new, your concern for my car was outstanding. i will highly recommend caliber collision to anyone needing work on their car.
Service was excellent!! Everyone was courteous and car in great shape when l picked it up.
it is nice to be completely informed, but I think you are borderline into overdoing the emails, I suggest keeping emails at 1 per day maximum
Staff very nice and professional
A job well done. Car looks great!
Thanks, Al Keys
Everyone was courteous and interested in doing a good job.
Happy about the quick turn around time.
You guys did an amazing job, and my car looks wonderful! It was done before the scheduled time and much appreciated!
Tail light and break light on side of repair (left) is out. Stains on the headliner that were not there prior. Probably dirt from roof repair
Vehicle Make : Volkswagen
Great job. Grest service
My vehicle was supposed to be ready on Monday 8-17-15. I never got a call or an E-mail telling me that there was a delay.I called around 3 in the afternoon and questioned if it was ready. They told me no, there was a problem with the bumper and it would be ready on Tuesday the 18th. Everyday since Monday I was told it would be ready tomorrow afternoon, everyday until Thursday (with me calling them each time). Thursday I was told it would be ready Friday morning around 9 or 10 but it was not ready until 5. I didn't get an E-mail regarding the change until Thursday night as well. I would have been happy if I was at least contacted, instead of me being the one to have to contact.
Very nice and pleasant to deal with????
The process was seamless. Two minor glitches but we're immediately rectified. Overall everything went well.
I've served 29 years in the United States Army and I've never received the customer service I received st Caliber Collision. My car looks brand new and I'm very grateful for the services and hospitality I received. I've already recommend them to one of my famimy member who's inquiring a sun roof
Celeste was perfection in handling my repair. She is a seasoned professional at her job, and provided over and above customer service. She even provided a lift to get me to my rental vehicle. She and her crew stayed a half hour overtime to get my repair properly completed the day promised. She is truly a very valuable employee who knows how to build a business.In my opinion she deserves a raise!
Captain Peter Remeny
One Minor Repair Is needed.
I am very pleased with the quality of service and how you managed to save my original paint. I would most definitely use your shop and recommend to friends and family. It was just a shame about George.
Dependable and excellent work. Kept me informed of progress. I never had to call to find out when my car would be ready. I was called by your company that my car was ready two days before it was scheduled to be.
I would recommend you to a friiend
Excellent job. Looks great.
Have to go back on monday for observations. But the service was good!