Very nice folks and awesome work. Hopefully I will never need this kinda service again, but if I do, here is where i'll bring my car.
Thank You very much
Keep up the great work. Octavio was great!
The new bumper and paint look great. Steve was good at communicating and letting me know what was going on with the progress of the repair.
Great service and very good turn around service. Everyone is friendly and puts the customer at ease with their confidence and quality of work.
I would definitely bring any of our cars back to your shop and will highly recommend it to our family and friends. Thank you
I really appreciated being able to text with the center. I am not always able to make phone calls and they kept me updated. Thank you!
Vehicle Make : Mini Cooper
Thank you for going above and beyond to make getting my car fixed quick and painless! I'm incredibly satisfied
My car was not complete after you the shop had it more than 30 days. I also took my car home unfinished due to some oversight and have to bring it back for them to put on a $30 part. This process has been very frustrating and a complete disaster. I would not recommend your company to any of my clients or friends.
Solid work on my car! Guys/girls were very nice. Only issues I had was the automated system quoted me 4 days earlier than my actual pickup date, and they forgot to place my subwoofer back in my trunk :( I'll have to adjust my trip tomorrow in order to pick it up.
I appreciated the effort the team putforth to get the repair done in a timely manor. There were some imperfections around the wheel well from the factory, and the experts smoothed everything out in addition to fixing th dent on the same fender. I am very happy with how everything looks.
The work was shotty the first time around.
Professional & quality service!
Octavio and his team deserve 6 out of 5 stars, for excellence in every area.
Car was supposed to be done on 6/9/16 wasn't done until 6/12. Was told the car would be detailed. Explained to that a detail really only is a basic wash. Quite of few water spots left from when car was washed. Tire that got replaced was aired up to 42 psi, way over the 30 psi recommended by manufacturer.
I am completely satisfied by the work performed, but what stands out the most is the integrity, responsiveness, and respect to the customer and the attention to detail/pride in their work.
Great service. Timely turn around. Kept me apprised of the process every step of the way. Kniesels is now my go to body shop.
The car is like new and back to her old beautiful self.. They were nice, friendly and Omg so patent... Thank you..
They were great with updates and quality of work.
Service was great! Text messages updates were helpful and very appreciated. Extremely easy to work with. Picked up my car and it looked great! Thanks so much!
Sum Hong and the front office person were very friendly and I really appreciate the patience that Sum Hong had with my husband and I and the assurance that if we had any issues he would do his best to resolve them. Thank you Kniesels and Sum Hong
Professional, friendly, extremely fast service. Thx!!!
I like the way .i was texed on how long and when my car would be ready
You guys rock! Excellent service and ready on time! Wasn't expecting a car wash too!
Great work, and thanks for cleaning up my car!
Great service and excellent craftsmanship! Thank you!
Excellent experience! And Octavio was awesome!!! Thank you!
If I ever have an accident (hopefully never lol) this is the place to go I'm very pleased of the level of service service rep Mr.Sum impressed me and the Hertz rental rep by Sum staying to make sure the service was coordinated good .
Thank You and commendation goes to Mr. Sum
Sincerely Mr. Michael j Islas Jr
Thank you for your fine service and we really appreciated you completing the work in a very expedited manner.
Thank you for doing such an amazing job on my car, especially Justin for keeping up to date about the status of my car. I will definitely recommend your shop to friends.
Everything about the process was fast and easy and they did a great job on the repairs. Thank you!
Great customer service. Great job on my car
Working with Justin at the X street shop was an experience I won't forget. He communicated with Me through the entire process and made sure I did not have to go out of my way at all. The mechanics found what other shops couldn't. With Jason's professionalism and staying on top of everything my SUV was fixed in 1.5 days and back to me like a new car. I want to say thank you to the entire team that worked on my vehicle at Kniesels for the work they did on my vehicle! Dave **** Sacramento
Caring and quick service when my car was first brought in. From there the customer service was far beyond my expectations. The friendliness and quality of customer service from the staff is top notch. Now that my car repairs are finished I honestly can not tell that their was ever any damage. Repairs are perfectly done. I will definitely share my outstanding experience with everyone I know.
Vehicle Make : Volkswagen
I was treated with perfection and the job was done with perfection
I was pleased by general manager Steve Rosier's professional and courteous conversation with me regarding the estimate and work that would be done on the Honda. The job was completed quickly, and the car was washed and vacuumed before I was called to pick it up. The office staff also were professional. I will use Kniesel's Collision again if the need arises.
Vehicle Make : Mini Cooper
Excellent work and great service!
The staff at Kniesel's were delightful people to interact with during the repair process.
Octavio is a customer service maestro!!!
I appreciate all of the time & work it took to get my car fixed.
Excellent work accomplished quickly and very professional. Thank you.
wonderful service. thank you.
Car looks very good. I was kept informed and got it back in the time promised. Thank you.
Repair went off without a problem!
Thank you for everything you guys have done and for making my car look brand new again. I will defiantly come back if ever needed. Thank you from customer service to work performed on my car beautiful job.
Great customer service worked very hard on my car.thank you!
I appreciated the phone calls keeping me informed on the progress of my car
Vehicle Make : Volkswagen
Excellent job on the repair work. I especially like the text message follow up. Octavio and the team did a great job!
Everything went perfectly, much appreciated!
Completely satisfied with the service that I received. Octovio was outstanding.
Excellent workmanship. Fast servi cd e. 10/10.
Very friendly and helpful staff
The only thing that is frustrating is that there is some kind of security code I have to input in my van to allow access to the GPS screen. I have no idea what that code is, so it looks like I'll have to contact Honda for it. It would be nice if Kneisel's could have facilitated that...
It was above and beyond my expectations. I have high expectations. Justin is the best. He managed our problem very professionally and sincerely. The process was incredibly smooth. The staff are very helpful and accommodating. Overall experience was superb. For me it's a first class service from start to finish. Thank you again.
I had the best experience. Justin has exceptional customer service. I knew what was going on with my car every step of the way. I would recommend Kniesel's to all of my friends and family.
Justin was very responsive and professional. Really appreciated his efforts.
Fast efficient friendly. Car looked as good as new
Great work great customer service I will recommend your shop to all my contacts
Justin was amazing and I appreciated his conscientiousness. I also really felt honored to have met the daughter of the previous owner of Kniesel's. I apologize I do not remember her first name. This is a great team.
Very professional and efficient. No time was wasted.
I am so impressed with the customer service and communication! Getting my car repaired after being in a car accident was an incredibly simple and hassle free process. Everything was totally taken care of for me! I also really appreciated the communication with the insurance company. I didn't have to do a thing. I am so impressed! I will always recommend Kniesel's! Justin was totally awesome. He was always keeping me updated, and the email updates were great too! I cannot thank you enough or speak more highly of the service I was provided. Oh...and my car looks amazing...better than it was before the accident. Thank you!
Very professional service. In addition they said the car would be ready in three or four days and it was ready in two days.
Excellent work, great communication about progress. Thanks!