I found most of the experience frustrating for multiple reasons-
I was in an accident on Feb 1st. They weren't able to take my car until the 6th, parts weren't ordered until the 10th. I was told my car would be ready last Thursday 16th, then it was pushed to Friday 17th, then to Monday 20th. I was told it was because of a delay on the hinges being delivered. I called back that Friday to make sure they had replaced the left driver side tire (which I had specifically pointed out to Sharon the day I dropped it off & she made a note of it on the window) and they had not. So they ordered it that Friday. I asked her if that was going to move my eta from being completed on Monday and they said no, I would still be able to pick my car up on Monday. When I called on Monday to find out what time I could pick it up I was told my eta had been moved to Tuesday- No one had called or text to let me know anything had changed. Then on Tuesday they text me to say they moved my completion date to Thursday (today), and by that point I was extremely frustrated. They said they would do everything they could to move the completion date to Wed 22nd. Denise called me on Wed and said she had bad news, that they had ordered the wrong tire and it would push the completion date back to today. They finally completed my car by this evening. I'm not sure if there is a communication problem, or what the issue was that it kept getting pushed back, but I was extremly angry and frustrated by the end of this experience.
My "on-time delivery date" was pushed back 3 times. I understand that unforeseen delays can happen. You just might want to reconsider the use of the term "on-time delivery date"
Otherwise the repair looks great and the staff were all pleasant and helpful.
Friendly staff and had my Jeep fixed the same day I brought it to them
Great communication, service, quality work and people! Would recommend to everyone.
The staff at Fix Auto was very pleasant and they did a fantastic job on repairing my car. Thank you!! We couldn't be more pleased with your service!
The car looks fantastic - just like new. In addition to the great repair job, I really appreciated the fact that the car was cleaned inside and out. Also, Denise Bertagnoli is very professional and it was great working with her. Thanks!
Very nice people possessing great skill with Auto body repairs.
They made my 2005 Chrysler car look like "new"
Great service, very friendly over all no problems
Great work! Really liked the text updates on the vehicle status
Great service. Very generous and helpful
Great job, convenience well accomplished
Our Jeep came back looking better than new!!!! You guys did Top Notch Work!!!
Fast service, pleasant and efficient office staff and a good result
The Fix Auto experience went very well. We have no complaints. excellent communications and good service.
Friendly staff my jeep looks great
The front office lady is super friendly
Excellent staff loved meeting Baxter make sure he gets his popcorn snack. Detail team went above beyond expectations for cleaning the inside of my truck. Thank you all
You guys were awesome! Thanks for the great work!
Can't even tell there was damage to my car. Came out great
Friendly accommodating service with full explanations of what was happening at each stage. A total pleasure
Great use of text messages to provide updates and clear communication.
Everyone was very friendly and helpful and communication was great. My car looks like new!
Vehicle Make : Volkswagen
There was only one little thing missed A chrome strip on the bumper Should of been replaced the old piece was used
Car looks great and was completed when promised!
I picked up my car tonight after hours and the front park assist sensors that were replaced are not engaged or working. I need to bring my car back in so that they are repaired appropriately.
I loved the text updates!
Totally impressed with u guys! Thanks a million! Would highly recommend you guys and come back if needed, hopefully not tho : )
Aileen and Kevin F
We were in a tough situation because we were hit by a person with substandard insurance. This estimate from this company was too low for the repairs that needed to be done. Instead of putting the claim through their insurance we took a straight payout and worked with Fix directly. Fix worked with us to to keep the cost down while still giving us a complete and quality repair.
I liked the frequent text message update of the work progress. However, limiting to once daily would have been just as effective. Great job of communicating with me. Keep it up
Great service. I loved that the car was completely cleaned inside and out. I also appreciated the text notifications. And of course the repair looks flawless. Thank you very much.
Great service, kept me informed, handled everything!
Service was flawless from drop off to pick up. Best customer service I have received at a repair facility!
I appreciated all the feedback and being kept up to date on the progress of my car. The work done was beautiful. Thank you
It appears that everything is fixed properly. So glad it was completed in a timely manner.
Car was perfect.... And cleaned beautifully inside and out. I'm telling my friends. Great job. Thanks
Glass between the C and D pillar on the passenger side is not flush with the body as it was originally before it was removed to facillitate application of clear coat paint finish. Rick said he will all me as to when their glass installer will correct this problem.
Timely done. Friendly staff. Fair pricing. Nice dog as well.
I appreciate that you also cleaned the inside of my van. A very nice extra touch.
Very attentive to customers need, professional and reliable. Great job on my car. Thank you.
Everyone there was so nice, rental car was easy, repairs were done quickly and car looks great!
As of right now everything looks great and I'm pleased. Thanks a lot.
Vehicle Make : Volkswagen
You kept us informed which we appreciate. You were very helpful and friendly but also very professional. Thanks for being so good to work with
Sharon and Denise made the entire process easy!
Thanks for making the process so easy and for keeping me updated the whole way through!
I only have one very mild critique that has nothing to do with the actual service. My car was washed after repair (thank you!) but my car magnets were not removed first and I believe one was lost in the process. Not a big deal because I can replace it, but it might be worth removing customer's magnets in the future :)
I've taken my car here in the past when it was called crash 1 collision and I came back here thinking it was the same owners. When I went a few years back there was a very nice man that took care of me from start to finish and I received phone calls throughout the week with updates. When I came to pick up my car he walked me out explained to me what was done and my car was extremely clean inside and out. I picked up my car today and all the lady did was hand me my car keys. Did not explain anything that was done to me did not receive phone calls from this place at all. I had to constantly be on top of them calling them every few days. All I kept hearing was "she will call you tomorrow" tomorrow came and nothing. I was always the one reaching out. I get my car today it is completely filthy I don't know if it's white paint or dust or what but it's dripping down my tires and rims. I thought the car was supposed to be cleaned at the end of this? My camera is fuzzy and to top it off I have to slam my trunk in order for it to close properly. Horrible!
Huge help in organizing recovery and insurance process!! Efficient and friendly.
You all did a great job. Thanks so much to Denise and Sharon and the team!
Great communication. Professional. Quick.
Thank you for the quick and great-looking work
Great service. Great experience. Great work
I appreciated the updates thru text message.
Car was totaled. You did not fix anything
You guys were fun to work with and my car looks great. The text messages were informative and just plain fun!
The repair looks great and the paint job is perfect!
A very positive experience. Thanks for going out of your way to get my car done before we headed out of town!
While I did have a few issues initially, the team here was very accommodations in getting them resolved. And while I initially gave a bad review I would like to replace that with this. They did very god at resolving all the issues that I had.
Air conditioner is not working
Everyone was top notch. Kept me up to date on any delays and everything was done within original estimate time. Giving fix it a 10!
Ladies in the office were wonderful. Sharon was also very good at keeping me updated and informed.
great communication!! friendly customer service!! great reliability!! thank you
Done on time and per quote
My truck looks great! Thank you for doing a wonderful job and so quickly!
I feel that I was treated compassionately by everyone at Fix! I was upset that my new car was dented and the women in the office made me feel much better and assured me my car would be perfect! They handled the insurance,setup a schedule and texted me numerous times to give me the status of my repair! My car was ready right on schedule and when I picked it up I even met the owner who was nice and proud of his workmanship and staff! I have already recommended Fix to friends if they ever need a car repair! Sharon was especially nice to me!
You were very good on keeping updated on the process of the car for that that would be a 5 star quality. Also the promptness to fix the car was excellent.
EVERYTHING was handled beautifully and quickly. I felt completely taken care of and I had no doubt my car was in good hands!!
Everyone was so kind and helpful and my car looks like new! Thank you to every one for all their hard work and for keeping me updated on everything!
I will always consider them a source for any body work that I need.
Great personal satisfaction!
Best work ever!! Thank's!!
This was the most painless auto repair I've had and would highly recommend the the Fix Auto Crystal Lake team any time.
Everyone was very friendly, and worked hard to get my car done in time for me to get to my internship. I am beyond thankful for all of their hardwork! I will recommend Fix Auto to anyone.
Excellent Customer Service. I appreciate the follo up with the text messages! Very helpful.
Friendly, efficient, obviously aim to satisfy, and kept us informed every step of the way.
Very good service handled my rental car for me, I loved the text messages with updates and the work was great.
Very happy with the services at Fix Auto! They did a great job on repair of my car, kept me up to date on it's status and delivered right on time!!
Thanks so much for a pain free process!
The team at Fix Auto were outstanding. They were friendly and knowledgeable. The car looks beautiful and was returned to us so clean! Thank you!
I would highly recommend Fix It Auto. My Ford Fusion looks fantastic. Very happy with the service. Really liked the text updates. That was helpful and my car was ready sooner then expected. And it was vacuumed!! Thank you!!
Outstanding work! You have my business and referral!
It was a great experience. All was very kind and thoughtful. Making sure I was able to pick up my car in the time frame that worked for me. If I need repairs again I would choose Fix Auto again. Thank you. ????
Great company great service and great personal !!!
You made the process of getting my car repaired painless. Thank you for great service.
Excellent service overall!
They kept me apprised all week on how it was going. They said from the beginning the date it would be completed and it was.I am very happy.
Very professional and well organized. Seemed like good teamwork. Appreciated how smoothly it all went.
Love the text message updates and Denise is wonderful! Thank you guys!!
Thank you to Denise and the team!
Vehicle Make : Volkswagen
All systems working well
The repairs to my car were done well. There was a license plate frame on the car when brought in and none when delivered to me. It also seemed to me that there were allot of miles put on the car and the gas tank was down more than it should have been if it had been at the body shop the entire time. The mileage recorded when brought in on one piece of paperwork said 4895. Mileage when picked up was 5118. The warrantee paperwork had neither mileage recorded, nor a date in.
Keeping me informed on the progress of the repairs was a five stars and the workmanship on my repairs are professional. Thank you Fix Auto. My Ford Edge is pretty again. ????
I liked the text updates. Work on the truck looks great.
The communication was great. The people I worked with were extremely nice and accomodating, my car was done a day earlier than expected and the repairs were well done. My car was clean, inside and out, when I picked it up. I was sent to Fix Auto by the insurance company when my car was rear ended but my experience with this repair will bring me back in the future when needed.
Just wanted to say THANK YOU SO MUCH for fixing my car after it was hit! It looks SOOOOO beautiful - and you cleaned it up so perfectly - we thought you took the windshield out! Haha - so so nice - thanks again- JOB WELL DONE! sincerely, Lisa M
Don't call me. I will call you if I need to.
The car was extremely clean. Thank you.
From the appraisal to the repair, I never had to stress or worry about anything. The repairs were done quickly and I had my car back in just a few days. My only disappointment was that the interior of my car smelt like skunk. Other than that, I'm very happy with my experience with Fix Auto.
Not fixed properly; will have to bring it back.
Office staff goes out of their way to help and accommodate- made the experience awesome!
Our insurance recommended my wife's Honda get repaired here. I was so impressed with them I wouldn't take my brand new Nissan anywhere else when it to needed repairs. Not only did they exceed do a great job but they were finished nearly 2 weeks ahead of schedule. Can't say enough about this place.
Thank you thank you thank you I'm so happy to have my car looking beautiful again!!!
Beautiful job on the car. Denise and Sharon were great to deal with. Denise went out of her way to make sure things were handled for us.
Spoke with Denise she quoted me out the door 1205 is nothing else wrong I called and it was double and she never called me to tell me...
They would not let me speak with owner
Very poor service
I wanted to say thanks to Sharon and Denise for getting everything fixed in a speedy manner in regards to our car. I would also like to thank Debise for taking the time out to answer all the questions I had (LOTS of questions and several calls!). This is the second time we have had our car repaired here and a great job was done just like last time.
David J. Alexander
The work conpleted was exceptional and working with Sharon was great! My only suggestion would be better control of tge text updates. While the shop finished my car ahead of schedule, the text message alerts led me to believe it would be done a day earlier still. Again, not a huge issue, but does detract sonewhat from the overall experience.
Like the texts to be kept in the loop. And your front office ladies are awesome too! Karin S
Very nice people, keeping you posted with updates every step of the way, just comfortable leaving your car there and knowing that you'll get the best service.
Everything went smoothly and all the staff I met we very accomodating.
Thank you for the great repair job. I love the way you cleaned the inside and out.
I was a bit skeptical at first being my first time bringing my car to fix auto body. I was mistaken. They were fast and efficient. Staff were friendly and instantly was comfortable being there. I would highly recommend them.
Car looks great and the constant communication was a breath of fresh air in comparison to most service businesses these days. Thank you!!!!
The work done was amazing and very professional. It's as if nothing had ever happened to my car. You have exceeded my expectations. Thank you.
We loved that you detailed the car. It was also great being updated all the time. Thanks
Denise and Tom are top shelf people. Fix auto will always get my business as long as they are there and I have a Daughter who is accident prone.
I was extremely pleased with all aspects of the claim from the insurance company to Fix It to Enterprise rental. Everyone worked together and communicated to me and I would recommend you to anyone
Very nice job and completed in advance of stated time. Extra cleaning was a welcome surprise. Thank you.
Liked the text message updates. Repair job looks great! Appreciate the staff going above and beyond and returning the car with work completed beyond the scope of repair. Friendly staff! Thank you!
Worst customer service we have come across. Impatient people whoa age the customer, impolite. Work got delayed to 10 days and until the time car was fixed no definite answer was give when the car will be ready. Will not return
Did a great job and had my car back in a fast turnaround would recommend to everyone
Looks great and appreciate it being done when promised!
Great service , excellent repairs
Great job! They worked directly with the insurance company, did a great job, and completed the project on the scheduled day.
I just wanted to say that Kathy and Denise gave exceptional customer service!! I was extremely impressed with how they both did everything they could to make sure I was satisfied!! Denise was amazing as she called me every day like I requested to give me updates on the process of my car completion! I will most definitely choose Fix Auto in the future. A
Friendly courteous staff. They did a great job on the repairs, and the completed the work several days ahead of schedule.