Thank you so much for taking good care of my car. I feel like it drives alot smother now then it did when I first got it.
Service King was professional and nice. Also fix my navigator in a timely matter.
Your corporate office issued incorrect text messages. Messages from the local office were correct. Confusing.
I was happy with the service and pleased that people were up front with information.
I give them a 10 out of a 10! They kept me abreast of every stage of the repair. They finished the repair early. The receptionist was always knowledgeable and polite. Frank Trevino, the manager, was amazing! I will recommend them to everyone, and will never take my car anywhere else. TOTALLY PROFESSIONAL!!! Thank-you! Peg A
My car looks as good as it did before the accident.
Communication was great. They kept me updated on what was happening with my car. When I had questions, they answered them thoroughly. I would use them again!
People of service king are friendly and approachable. Like a family that gives you support in one of the worst and scary event in your life. Thank you service king!!!
You guys were very professional and the work was nice and thorough.
The great friendly staff made everything easy. They even went above and beyond to get my car back to me as soon as possible because I couldn't afford a rental. Also kept me updated on the process with texts. I would definitely recommend Service King!
Danielle was a pleasure to work with! She was very helpful and patient with me as I had to reschedule my appointment a few times. She also took care of contacting my insurance company when the rental company showed up with a vehicle that was going to cost me an out of pocket expense. She handled getting the upgraded vehicle approved for me. That was a relief! Frank, who helped me with the repair part, was very courteous and explained everything to me before and after the repairs were done. Also, they were able to turn my repairs around in 2 days instead of the estimated 7. My vehicle looks amazing and many thanks to them and the rest of the team for a great experience! I will definitely use again and would not hesitate to recommend. Great job and thank you!
Very professional, having the work done in a timely manner was helpful eight timely manner was very helpful .
Professional, courteous, and great work
Service King was awesome fixed my truck like it never happened and it only took four days frank handled everything have nothing but nice things to say Paul T
Everyone was really nice and helpful.
Service king did a great job! Very helpful and courteous!
Great work and they had it done before the estimated finish date which was great because our son needed his car this weekend to drive back to college. They did all the paperwork with our insurance and made it very easy on us. I also appreciated the updates along the way. I would definitely recommend them to friends.
I, ll be back. Nice job will tell my friends. Pau . Thanks
ServiceKing was the 2nd repair quote I receive for my vehicle. And although the first was lower, I'm glad I went with ServiceKing, as the service, professionalism extended and outcome of my vehicle was well worth it. Thanks to the guys and ladies in Crete.
I dropped my 2015 GMC sierra off with front end damage and damage on the passenger side rockers and front door. First the service writer talked to me as if I were buying a used car, he was not knowledgeable and made himself look like a fool in front of me. I looked passed that since my insurance recommended I go here. I was told my truck would be in great hands. Unfortunately when I went to pick the truck up everything that needed body work and paint was unsatisfactory. The upper cap had pitting and was not completely blown down before paint, the rocker on the front passenger door had a spot about the size of a quarter with no paint on it, the front passenger door had body work issues and the rocker on the bed was not even touched. Being upset will not even begin to explain how I felt when I seen my truck. The manager Pat said that the truck will be fixed, again.... a day later I called to talk about the truck and I had to remind them about the door that needed to be fixed. I got a call today to pick my truck up. I went straight there after work and looked at it. I went over everything like it was the first time. Underneath the upper cap above the bumper was not painted and the paint on the rocker of the bed had horrible coverage. Pat said they'd fix it again.... now why would I have them try for the third time? Now I have to take it to another shop to be done correctly. Thanks service king. This shop will never be recommended by me.
I drive a twenty year-old pickup with aftermarket parts, so finding proper replacement parts presented quite a challenge. Frank, Danielle, and the whole team in Crete searched high and low to aquire those parts; Frank even putting up a fight for me with the reluctant insurance company who wanted to use stock parts as well as recall my rental vehicle before the truck was complete. Pat personally picked up one part on his own time. Ed did a tremendous job on the body repairs, his years of experience shows. The whole staff was polite and willing to answer any questions i had. For all those who take pride in their vehicle I would highly recommend this facility.
Great staff, warm and friendly and they know their business. Our vehicle looked like new!! Could not have been happier!! Kept me informed all along they way. Really liked the text messages!! Also made getting loaner car so easy. Will use them again and definitely recommend them!!
I am highly satisfied with a job well done. My car is just like new again. I really loved that way that you guys updated me on the status of car as if I was there. The car was repaired very quickly.
Everyone went over and beyond what I expected . I will certainly pass the word .I also liked the email updates and the phone call updates Frank ! Thank U ! Job Well Done !
Very helpful and informative. Thanks!
The car looks practically brand new. You can't even tell it was damaged in the first place. Thank you!
Would never go elsewhere along as Pat is there.He really goes the
extra mile.My car looks better than new.
Happy with the service you always keep us up to daye with changes and dates
People friendly and helpful, work done EARLY.
The work was done well & before the estimated date
Great people to work with especially my estemator Greg.
My car was a mess when delivered to me. The inside had shop dust everywhere including the drivers seat and door, floors, door jams, etc. There was sticky residue left in the door seal. The outside was not much better! Very disappointed. No point in contacting me as I do not have time to drop the car off during the week. I've already begun cleaning it myself.
They were very very helpful!
They listened to all my concerns and did a very profession job.
Frank provided multiple options and kept me updated on the progress of the repairs throughout. Very satisfied with the service provided.
You all were so friendly and concerned. I appreciate that thanks again
Frank was always professional and respectful. I don't think the recipitionist she call after frank has called and say if you don't come and get the car you will need to pay storage fees. At that point I no longer felt like a valued customer.
Great customer service, well job done
Prompt and professional customer service
Great job,finished before time. Kept me updated during entire process.
Frank was the very best, he was professional and my car was finished two days earlier than expected.
Everything was handled professionally and there were no surprises. My car looks beautiful and I am happy.
It looks great. Thank You.
Highly professional team. Text alerts kept me in the loop. The front office receptionist is exceptionally friendly and patient as both times I had small children with me.
Everyone was very helpful and friendly. I am very happy with the work and assistance everyone provided.
It took a month for the repair. Upon receiving the vehicle my rear bumper is two different colors.
Great team of people. Courteous service. Updated with texts periodically. I would recommend them to my friends and colleagues.
Awesome staff. When another part was needed that would delay return of car, which was really not possible with my schedule, they busted their butts to get the part and return my car two days before automated text said it would be done! Actually, the automated messages stressed me out needlessly and the in person staff talked me off the ledge. Great business.
I was extremely pleased with the professional and courteous service I received while having my car repaired.
The staff was very knowledgeable and friendly. I appreciate that every person in the office was approachable. They did a phenomenal job on my car and I would definitely go back for any future services.
Great service, friendly staff. Definitely the only place I'll get my car repaired.
The job was done quickly and everything that was done was explained thoroughly. I was pleasantly surprised that they cleaned the inside of my car and washed. Thank you Collision King in Crete and excellent job.
Clean and friendly service thanks.
Every thing explained so I would know what to expect. I appreciated follow up calls on what was going on and also texted. Also given when expected date of completion. All employes friendly .
Truly appreciate the above and beyond care fixes that were provided in repairing my car.
Vehicle Make : Mitsubishi
Service King repeatedly refused to address a problem that was not satisfactorly repaired. State Farm went as far as have me bring it to another shop to address the issue. I was not Satisfied with my treatment by Pat, the Service King Manager who refused to even look at the problem.
Fantastic customer service and my car turned out perfect
I liked being kept informed via text
Did a great job in a timely manner!!
Great work and service. Could not be better!! Thank you so much
The service was exemplary. Professional customer service was exhibited with each employee I came in contact with. Updates regarding how the repair was progressing was a plus. I gain confidence with the company because they cared to inform me although the process. Great service. I would highly recommend service King to others. It was s great experience. My eleven year old car looks brand new.
Going beyond just the repair itself - vehicle was in pristine condition when returned to me. Thanks!
The service I received was excellent. Danielle and Dan answered all the questions I had regarding the repairs that were being done to my car. The location was great too. I will recommend Service King to my friends and family.
We love and appreciate a job well done. Thanks y'all for the great work and service
Vehicle Make : Volkswagen
Appreciate the frequent updates as to the status of the repairs
Service was fast professional.
You keep me informed And you got the car Done early And it was good
very nice, polite & courteous
looks like an excellent job
The team was amazing. From the lady at the desk, to the estimate guy,to the guys who fixed my car. Friendly and efficent from start to finish the experience was great
Kept you well informed on status of repairs. Very courteous staff.
All the staff was curtious , informative. The updates were very much appreciated because I was able to adjust my schedule when needed . It was such an excellent job And so fast I would go back if I ever need to and I would refer your service to all and everyone I know. Good service is hard to come by these days and world a mouth goes a very long way. Not to often hard work gets commended so I want to say Thank you service King !
Perfect repairs, color matched exact. Looks lime it was never damaged.
Great service everyone was very help gor my car back before the original date of 14 today is the 5th
I was highly satisfied with the care and detail and promptness of the staff at Service King. I was moved by the reminder texts, hospitality and work completion time.
Thanks to Mike and all involved. Car looks amazing and loved all the updates. I will recommend to anyone. Thanks!
Great customer service
Professional, thorough and love the mobile updates!
Service and courtesy was very impressive,
Not only was the work performed quickly and well, this was the best customer service experience I have ever had anywhere! The communication was outstanding; everyone was positive, polite, knowledgable, and they completed the work on my car a week early! Wow!!
Very informative and professional from start to finish.
Great communications, on time, quality workmanship, friendly office staff, clean facility, good hours. Cleaning of the vehicle prior to pickup.
Work done a day earlier than promised looks like new
Thank you for servicing my 2009 caravan. Service was great & the best part was how you kept me informed every step of the process. I knew that if at any time, I had a question about the process, I had someone I could call. I did complete the online survey.
Thank you once again.
Very nice employees kept me knowing what they were doing next to my car
Excellent service & repair work.
Great service ! Great job!!
Everything from my initial visit through pick-up was outstanding. An accident always comes with inconvenience of repairs. This experience minimized the inconvenience to almost nothing.
Did a great job. Kept me updated every step of the way. Even finished earlier than expected. Thank you so much
I'm very happy with the service I received.
My car looks gorgeous!
Vehicle Make : Mitsubishi
Great service! Keep you well informed throughout the whole repair! Excellent work! Would recommend their service to everyone!
Very professional and prompt with service updates
Thank you Service king I'm really happy, my car looks like it's back to normal!
They are a great place to get your car repaired. They are very professional and fast.
The car looks great. I would highly recommend you to anyone who needs there car fixed. Thank You. John S
I enjoyed the service received by Service King. Everything was handled professionally. The frequent reminders were extremely helpful. I would definitely use them again.
We have always had EXCELLENT service and superior workmanship on all of our repairs. Communication is key and they have surpassed all of our expectations. Thank you especially to Danielle and Harry!
Service King was fast got my car in and out with them a week time the work was great and I was very satisfied I will Refer service King on Main st if anyone needs services thank you again service King
Ms Kendall Feb 12, 2016
The job is well done and was done faster than initially reported. The pick up and drop off of a prearranged rental was also very convenient. Thank you!
It was really cute how I continued to receive text messages on how my car was so happy about being at your shop. I also liked how fast the car was ready and my car looks beautiful!!!
Thanks so much!!!!
Service King always offers high quality work, with a thorough explanation of what needs to be done.
Vehicle Make : Mitsubishi
Staff was courteous, kept me well informed of progress. Very professional, I had work done at this facility about 7 or 8 years ago, I was glad that this facility was on the list for farmers insurance, that is the insurance company of the young man that hit me. I did not have a difficult dicision to make, I was very satisfied in the past and very satisfied with this experience as well, thank you,
Vehicle Make : Mitsubishi
After I drove my car in to the service they provided a ride home for me. Also, estimate time for repair I was told 1 week..to my surprise my car was finished early!! 4 days early & my truck looks brand new! Thank you!! Highly recommended!
They finished my car a day two days ahead of schedule, made sure to keep me up to date, step by step, AND they also took care of something that wasn't even part of my original claim! I had never heard of them before this incident, but I will definitely turn to them in the future if need be. Daniel and Dan are pure sweethearts.
Easy to work with excelelent customer service
When I saw the whole thing after the repair I was totally amazed that it looks like it was never damaged. AMAZING
Job was done ahead of schedule my car looks like new
The only thing I have a problem with is the original estimated date my car was to be completed was 11/30 and that got pushed to a week later to which that went over the 750 my insurance company was paying for the rental car and I had to pay an additional 125 out of my own pocket and for some reason my passenger front seat was covered in dust.
Treated extremely well. Service King took control and let us be worry free. Thank you so much.
The technician did an excellent job!!! I was very pleased with my results.
I would like to tell you this process has been amazing from start to finish! The service kong family has been very professional, customer service friendly and efficient. Thank u for a wonderful experience!
Very Pleased. and Good Communication...
Patrick Quinlan,the manager of the branch also happens to be my neighbor. He is the reason for me to choose your place. I was extremely satisfied with your service. Can't say enough about Patrick Q. Thanks.
The work done on my truck was flawless,and was completed sooner than promised. Thank you
Car looks better than it did before the accident.
First time going to them for repairs and couldn't be happier with the staff and customer service. I was impressed with their status updates, which came to me via text.
I am very happy with your services.
Vehicle Make : Oldsmobile
This was a 94olds nobody wanted to work on it do to the woodgrain side panel that was damaged. Service king found the exact match and did a fantastic job. The car looks show room new now. Thanks Service King
The staff is awesome! That's why we keep coming back!
Excellent service throughout process including text on progress
They did a fantastic job. Highly recommended.
I do think u did a good job and i appreciate it.
I am satisfied with the quality of repair they did to our vehicle. ????????
The best service I ever received!!!!
Professional service from professional employees.
Kept me informed about repair , completed early very courteous and frendly
Very professional. They went above and beyond for me, working with my schedule.
Job was completed earlier than quoted
The best service I have ever experienced thank you so much
Great work and wonderful staff. They were friendly professionals.
Vehicle Make : Mitsubishi
Excellent customer service keep up the good work!
There is a paint flaw on my bumper.
The staff was very helpful through the hole process
They have done an excellent job and I feel confident if I have any problems with the car, they will be there to assist me immediately. Heaven forbid I need the service again, I will definitely return to them for my body work needs.
Friendly and quick service!
Great job/ customer service
Turned out great.Just as I thought it would.Thanks Service King....
Kept in communication with progress of vehicle and car was done ahead of schedule
Everyone was very helpful and professional. I appreciated that everyone was knowledgeable and my repairs appear to be of great quality. Completely satisfied with my experience and will keep service king in mind for future repairs
perfect, great job and great service
King Service was very professional and quick in repairing my car. Also, my car was impeccable! It was as if they'd detailed my car as well as doing an awesome job repairing my car.
The work done on my car exceeded my expectations and service king went above and beyond by even installing my front license plate bracket. I was also pleasantly surprised that my car was detailed as well. I will never go anywhere else! Thank you so much
They were kind and professional and there completion time was as quoted
Thanks for a great job! the whole team was wonderful!
Service king was actually what I was looking for, did the job faster then quoted and an excellent repair job, they kept me posted on everything they did I would go back to them for any other repairs needed
Love the fact you guys let me k ow what was going on the entire time very professional. Thank u
Very professional, Kristen Luecke was very accomodating!!, they keep me posted with The whole process, they even call and set up the Loaner car for me
They are simply the best!!!
Completely satisfied Very happy with the job.your team did and thank so very much.
Service was consistent with my first repair last year. Very helpful with all of my questions, making the process simple as possible.
Very conscientious service. Work crew went the extra mile to ensure all work was high-quality . Administrative staff very pleasant and attentive. The overall experience was very positive
The people were very helpful and pleasant to work with. My car was fixed extremely fast and the results are great!
I loved how I was updated everyday!!
Excellent ommunicatio and repair!!!
this shop was great to work with they had my work van back on time and took care of my rent truck also I would recommend anyone to get work done by them
Thank u so much for the awesome service
The staff was great, courteous, knowledgeable and professional. Car was done on time and on budget given by the estimate plus they kept me informed of the repair status during the process.
Vehicle Make : Mitsubishi
I loved the daily updates and everyone was so nice. I would definitely bring my car back and refer my friends and family
I appreciate everything you guys did with the car it looks awesome thank you.
Very reliable! Thank you for being amazing!
Everyone was very courteous and helpful. I was kept informed often and the work was done very well. The entire experience was outstanding.
Yes, the car was very clean! Service was great. Thx
EXTEMELY SATISFIED WITH SERVICE.
The car door looks brand new. Thanks!
Good job ,work was completed on time as promised
I was very pleased with your prompt service. Also I really appreciated how you make arrangements for the Enterprise car rental. Not having to go there to get the rental and not having to go there to return it. The fact that I did't have to have someone to come with me. Thank you very much.
Whenever I brought a vehicle to Central Collision, I have been completely satisfied with the results. My recent experience turned out to be the best. My car was hit by another vehicle which was upsetting. But the great repair you do and getting updates everyday made this experience wonderful.
Sorry I don't have any thing to share. As far as I can tell all work was done well.
Your staff is great thank you , and so is my BMW
Central has done several repairs for me.I have always been satisfied.
Service was punctial. Updating of progress consistent and timely. Employees were excellent and accomadating to the needs of the consumer. Their expertise was obvious and appreciated. LBody
I highly recommend central collision .. Excellent job .my car is like brand new . Thank you !!!
My SUV looks beautiful , as if it just rolled off the assembly line. It was used when I bought it and thanks to all the employees who helped. ????
Working with Central has been great, they did an excellent job on the repairs on my car. Kristen was extremely friendly and accommodating. Pat was knowledgeable of the repairs needed and friendly as well. I would highly recommend Central Collision.
I liked the many ways of communication. I was always kept in the loop with what was going on with the car.
The car was fixed in a timely manner and we were kept informed as to the progress of the repair. Everyone we dealt with was friendly and positive
The staff was great and kept me informed throughout the entire process.
Everything was great they were very helpful. Even paid for the extra days of my rental. However, I brought my car in with almost a full tank of gas, when I picked it up it was almost empty. Don't understand why it sat in the shop for a week and used that much gas doing nothing in pieces. Where did my gas go? I know it had to got to south oak in Matteson but that should have used that much gas. Was disappointed, had to return the rental on full then fill my own cars tank too.