Need to show you the door alignment
Any and the team are awesome thanks so much
Excellent work that was done in a timely fashion
I was largely satisfied, but the last time I had a goofball hit my car and had repair at the same shop, they cleaned the car very well after they repaired it. I know they were trying to finish but was looking forward to a clean shiny car without salt residue. On the other hand last time a piece was loose so dirty is maybe slightly better. And I know that there is not much that could be done but when I walked in on the sidewalk in front of the shop on Friday it was very dark and I slipped on the thick ice on the sidewalk and fell hard. I was sore all day yesterday and a little better today but it was lucky I did not hurt myself worse. The shop people seemed helpful and solicitous about the car but not so much the fall. I had different people helping me this time. The repair seems fine but I haven't had any opportunity to see it except in overcast weather. Last time it was pulled into the shop for me to see.
I was notified of the repairs and gradual fixtures along the way until it was ready to be picked up . My vehicle was even ready a few days earlier than expected , and I was very grateful for this . Thanks to everyone that made this possible . Great job !
Thank you for your fast service!
Thanks for the great level of service and continual updates.
Dylan was amazing. Such a clear, concise communicator with a proactive, customer-focused approach. Outstanding.
I don't like having to return at a later date for the repairs to be completed. This is the second time I've had to do this. I could overlook once but this seems to be the norm.
Everything was good and van was ready early.
Great service! Thank you!
Vehicle Make : Mitsubishi
I am 100% satisfied with the warm and welcoming personalities of the staff. They were ready abd willing to help me through the process and assure me of the quality of their work in their individual positions. I enjoyed the constant communication with updates throughout the entire process. I have never been to an establishment such as service king and I will recommend their services to any and everyone I know!!
Luis was great kept updating besides the text I was getting my parts were back ordered and he really pushed the vendor to get them.
Completely happy with the end results of my car being fixed,the staff were great Luis the service tech is a great representative and communicated well no problems when my car was finished,thanks SERVICE KING!!!
We had work done there before. When you find a good place for service you come back. The customer service is the best I have experienced. Our representative who followed through with updates and was able to answer any questions that came up.
Thank you for the fine work and personal service.
The one piece of feedback I have is regarding the time estimated for repair. Although we were very pleased with getting the vehicle back a week earlier than first estimated, it would have been great to get an updated timeline on the repairs.
I really appreciated the text updates though
The service is amazing and I am very satisfied!
Great service and quality work.
Service was excellent. Staff was considerate. However, my alignment is still off. I called and reported my concerns they assured me the repairs are under warranty so I will be returning to the shop on Monday.
Great work wonderful service advisor
My car was a mess, Service King restored my baby back to its original appearance. I've had the car for a couple of days and so far no complaints. Good job Service King.
Great customer and does exceptional work in a timely manner!!!
Really appreciate the constant communication, updates etc. Also, thank you & your team for going above & beyond to make the final results just right.
Your professionalism shows in your work
Your secretary who greets everyone is a gem. A real diamond in the rough. She knows how to defuse potentially bad situations. Give that young lady a raise or at least a bonus. Thanks for taking good care of our Prius.
Vehicle Make : Volkswagen
superb customer service. It's terrifying encounter was very professional informative. The quality is great especially appreciate the grooming get into my car. my car looks brand new
Great customer service, I am very pleased with the job they did fixing my car. Great people to deal with as well. Thank you !
Hey kept me appraised of what was happening to my car and when it would be done.
Excellent job and professional individuals to work with.
Don't like having the call center contradicting what was already discussed with the people I was dealing with at Oak Forest.
I was very happy with the constant communication of anything changed.
My car was repaired in a timely fashion and the people at service kind was so nice.
Car looks as good as the day I bought it. Thanks.
No complaints. Job well done ????
Love the text updates!! Beautiful work as always. (I'm unfortunately a frequent customer) I'll keep spreading the word on this location's awesomeness.
I had a very wonderful experience. Alejandra was so informative and pleasant. She called to keep me updated on the progress. My car was ready in 1 1/2 days which made me really happy. The car looks like it was never in an accident. When i picked up my car they even cleaned it inside and out! I was impressef with the professionalism and that they go over and above. My entire experience was wonderful!! Thank you Alejandra for making this whole process easy and painless. Great team work.
It was great service kept me informed all the time
I really liked all the updates while the car was on for repairs. The turn-around time was great. Customer service when at your location was excellent.
The team at this location did a great job on the repairs to my vehicle.
made things nice and simple for me....loved the text message updates and Luis is a top notch resource!
I was very satisfied. I was nice to get my car back looking like new. I liked the up dates and it was finish in the 3 days that was promised. My car was so clean the tires nice and shiny.
It looks great. They took care of everything that I had wanted done. They kept me updated the care seemed clean and ready to drive. All of the people were very nice. Thank you.
Excellent service. From the receptionist to the service people to their car rental. Courteous ,Smooth and very professional .
Great job on our van and would definitely come back and will recommend to others!
Great job! I appreciated the consistency with text updates and the professional and courteous service of the staff.
I was especially pleased with the attention and patience of Luis Sanchez. He was very thorough in explaining the repairs.
Loved the communication via texts. Really appreciated it
Completed repairs in the timely manner as promised
I absolutely loved how fast it was and they kept me informed every step of the way
I appreciated the daily text messages and communication from Luis. My car was fixed very quickly!
Loved being kept informed of where they were in the repair process. Excellent service and Luis was so accommodating about getting the car in and starting work on it. Thank you
My car was ready in the time frame that was promised. The quality of the work was acceptable and the car was cleaned.
after bringing the car home, I found upon locking it, my auto theft device is not longer engaged.
Service king is amazing my car looks beautiful and drives like it was never in a accident. I'm extremely happy with their work! ????????
Everything was done quickly and efficiently. Always go back to service king for. Y repairs.
I lover service king! They make the whole process very convient and keep you up to date. And I have complete trust in the repairs!
Happy with the service. Car look great. Thank You!
Nice people, I loved the updates I got on my cars progress and very timely!
Thank you so much for the quick and efficient job!
My car looks perfect!
I could due without the computer generated emails, they do not , I
Fast efficient work and pleasant and knowlegeable staff
The service and professionalism at service king are always exceptional. I am very pleased with my experience. Thank you. I will recommend your company to family and friends.
Exceeded my expectations
Excellent infact superb service
Nice people. Kept me informed. Made the process very easy. From the adjuster to the rental car. They did a great job on the repair. The paint and body work looks great. The car was clean when I picked it up. Which means a lot to me that I didn't have to wash or have it washed when I left first thing. Thank you.
Very friendly and helpful! I would recommend service kink for all our repairs.
Everyone was very helpful and Luis did a great job of keeping me informed throughout the process. I am especially thankful that he told me about the poor condition my left front tire was in. I took it in and had it fixed immediately without him telling me this I could have been in anothet accident.
The level of communication through the process of the repair was fantastic. The text message system is a great idea! And the finished product when I got my car back was amazing, thank you for giving me my car back as good as, if not better than it was before the accident, and for keeping me up to date the whole way!
The team was able to complete my repairs earlier than what I had expected. They worked hard to deliver my car when I needed it to,travel out of town. They made a difficult time less stressful with their efficient service.
I was happy to get my car back sooner than expected and it looked great!
Liked the customer service and all the updates.
You were quick in getting my repairs completed and kept me updated through the process.
Everyone was so nice and polite that I spoke to there and also were so helpful in answering any questions I had. They did a great job on my car!
Keep up the good work thanks again
Everyone was very professional and knew what they were doing. Car was done ahead of schedule!
Very happy with my car repair
Excellent service and communication.
I'm very happy with my experience.
Nice job, I would recommend your service in the future.
I was so pleased that my car looks new and it was fixed so quickly.
Great staff @ SK; from start to finish, great service & follow-up. Repair was perfect.
I appreciate you standing behind your work and making sure the job was done right.
Service King kept me posted on the progress of the repairs. They have been professional from the start. I give them a "10".
Enjoyed the updates and the work-arounds with unforseen problems
GREAT JOB! Pleasure working with everyone, especially Louis. Thank you!
I was kept informed as to the completion date of my vehicle and my advisor was wonderful
From the time I walked in to the time I got my car back Service King kept me up to date, the body techs and paint did a phenomenal job, and the rental process was flawless. Amazing work from management to detail to car rentals.
You did a Great Job. Cleaning the car is
A Great Touch. The staff is also Great
Dale. Mlkolajewsk ****-****-xxxx
The team at service king were very polite and they kept me informed through text. Which was great for me. They do a Great quality work.
I appreciate the daily updates on the ongoing repairs to my car. I was very happy with my service and would recommend to anybody. Thank you
Luke was great! The repair was too. And very timely.
The truck looks fantastic and everyone I've dealt with has been extremely helpful. After the accident my engine light came on and then started blinking and the vehicle was riding quite rough. I spoke to one of the employees at the Service King on 120th and Cicero and when he notified me that the truck will be sent to another location to expedite the process he said he would relay the information about the mechanical problem. After picking the truck up everything was fine until the engine light came back in and the truck started shaking and riding rough once again. Like I said before everyone was amazing and the truck looks great. I'm just worried about the mechanical problems I may have.
I have nothing BUT good things to say about Service King!! ???? ???? Very professional and courteous staff...just the best I've ever experienced!!! I will be recommending Service King to everyone!! Thank you for everything Tonya
The experience was good. Thank you all.
Well done I give a 10 thank you.
Waiting on arrival and installation of door window switch. Everything else was fine.
The people at Service King were friendly and helpful. The repair was done quickly and perfectly. We are more than satisfied.
The inside of the door does not seem to be reinstalled properly as it is not flush with the frame
You guys kept me informed I what was going on with my car and I appreciate that. I usually do all my own repairs. Thanks
Luis was very helpfuland did a good job
Everything went very smoothly. The car looks great!!!
I have never experienced better service than what you have provided. What a joy and privilege! Thank you.
Thank you for everything.my car looks great
Work with Louie and he pushed to get my car completed knowing my rental coverage was only for 5 days! Everyone was courteous and I would recommend this place to anyone!
The team was very professional and knowledge able,I would recommend service King to my friends
I am very satisfied with the work and updates giving me the proJ
gress during the repairs
Thank you for doing an excellent job.
Wonderful and very professional service. Would definately use Svc King again and will refer family and friends!
100% completely satisfied and was completed under the estimated time. Will reccomed to all my friends
Very sastified would recommend you . Courtesy and fast good work like very much good work and fast
Customer service is unbelievably great. They keep you posted every day or so on status via text or call. That makes all the difference to someone waiting for their car. I would absolutely recommend to anybody. Luis was wonderful!
Excellent service, communication, and work!
Fast but great service. Very friendly people
The staff was very nice. Luis was great. Hope I never have another accident but if I do would definitely come back.
Very good work and service very prompt
Everyone was friendly & professional. The updates were great. The repairs were completed a week earlier than I expected and my car looks great! It was great that Enterprise had a car ready for me when I arrived at Service King. The entire process from start to finish was made easy.
Customer service and the repair done were both excellent.
As in the past your service was excellent and repairs were perfect
I would recommend your firm highly. You are a very professional firm and I was dealt with promptly and courteously by all members of your staff
Service King completed my vehicle repairs in a very timely manner and kept me informed at the completion of each step in the process. Thank You for a job well done!
I have had other car repairs at this location before is Became Service King - Just want to say they still have the same care for each customer and car --- Thank you guys for another job well done. on a scale of 1 to 10, 1=bad 10=supper, I give them a 12 - OUTSTANDING
Vehicle Make : Volkswagen
The ladies that you have in the front office dealing with your customers are outstanding.
Everything was great fast informative professional and the staff was very nice
Great place to do business with.
Very satisfied with the work performed. Was kept updated as the work progressed.
Everyone I talked to was kind, helpful and professional. It's nice to see there are still companies that strive to be excellent.
Staff was friendly and Luis Gonzalez answered all my questions I. A professional and friendly manner . Thank u Luis
A number 10 of 10 possible, excellent
I felt you were great and would recommend you to everyone!
Everything went well. I am happy that the car was completed before 3wks. So far the car is fine.
Vehicle Make : Volkswagen
There good people
I appreciated being kept updated on the service work. Everyone was very helpful and professional. The work done was great. Would recommend them to others .
Job well done thanks for making bonnie look new again
Very pleased with Service King. My car looks good as new!
The communication throughout the process was appreciated. Luis was on top of things and the staff was always courteous.
I was very impressed with Service King, loved the email updates....very cute. The repairs were even completed ahead of schedule. When I picked up my Honda that's when my impressions changed. The outside body work looked great, however the inside was filthy. Driver's side mat and pedals were completely covered in dust, and the truck area rug had not been vacuumed. They did remedy this issue for the most part, however, when I got home and looked in the backseat I noticed that there were dirty footprints and other particles on the seats. I immediately called them to bring it back in but as it was 2 minutes to closing time another time had to be arranged. They were a little "whiny" when I said that due to having to work around doctors' appointments (as a result of the accident) I wouldn't be able to bring it in until after 5 on Wednesday. As I said before I was very impressed with Service King on a whole before this. Although I think it's rather presumptuous to include a filled in survey, in my packet of paperwork, with perfect scores, that I did not fill out. If you're going to think that highly of yourself than get the job done right the first time. There is no excuse for returning my vehicle dirtier than when you received it. And may I remind you that this is a LEASED vehicle that I have only had for 5 months and was immaculate condition when I brought it to you. I trust that this situation will be remedied without any further inconveniences to me.
Good customer service and delivered on time!
Very friendly and helpful!
so well pleased with the experience from service king professionalism. Thanks.
I appreciated everything was handled very professional. I would recommend this business to others.
I was very satisfied with the way they called me every day to let me know that they were still working on my car.They worked on my car from April 20th untill May the 6th.All the time I had a very nice 2016 car to ride around in.The Ladys that test drove my car and the other who filled out the realese papers were fantastic very pleasant.
Good service , good team, nice job
Explained everything & they did exactly that!
I liked receiving the friendly text updates & the
phones calls. They are a very organized group
& great at their jobs! Thank you.
Fabulous customer service and work. Thank you so much!!
Excellent customer service very attentive to their customers.workmanship well done and quick quality work.
Your staff keep me well inform and they were friendly and informative the service was different but a nice touch
So very happy that I decided to go with Service King. The staff is friendly, and provides exceptional customer service (Luis). The repair on the car looks great! I would definitely recommend Service King and/or return for future servicing should the need arise.
I don't like seeing you because that means I've been in an accident but I sure love that you're there. You guys are the best and you all do EXCELLENT work!!!!!!!!! Every employee is extremely courteous and very professional !!
Please keep customer oriented.
Me and my family have been coming to this location ever since it used to be Ted's. This is the ONLY body shop I will ever go to as they've proved there trust and hard work to me. Luis Sanchez handled my repair very well and always made sure to keep me updated on the next process.
Very prompt, courteous,service. They did an excellent job on repairs.
The staff was so nice and caring. Kept me updated every step of the way on the repairs to our truck. They went way about and beyond for us. Greatly appreciated.
I was very happy with service I received and the time it took to complete the service. Very satisfied.
Everyone is professional and knows how to treat customers .
I appreciated the customer service I received from Luis and team. I was updated on progress every step of the way. They spent time showing me what was needed and when it was completed, they took time to go over everything with me. I am completely satisfied with the repair and I am completely satisfied with the excellent customer service I received.
Very professional and meticulous operation! The repairs on my vehicle took less time than anticipated . I would definitely recommend their service to others !
Great work done by the technician and the office staff is fantastic!!! Thanks again for all your help.
Everyone was great. I really liked the way they kept me informed about the progress And finished ahead of time.
They were awesome. Kept me appraised of what was going on. Very professional.
Excellent and timely work..thank you I wold highly recommend
I received excellent service and would use or recommend service king. My seat rrepair was not what i expected but it wwas not repaired at service King. I was told i could bring it back so they could look at it.
Best service ever. A pleasure to work with everyone.
Very professional staff. Repairs were done quickly and ahead of schedule. Would highly recommend Service King
It looks great! And the extra little surprise was that it was cleaned INSIDE & out! Thank you!
Great follow through, friendly service!
Great job, would highly recommend!
Truck turned out awsome!!! On time! That's why I keep coming back! Nice job guys! Joel @ snowcontrol
Everyone was very professional and courteous and our mechanic Louie did an awesome job repairing the car
Service King performed a very quick and excellent repair to get me back on the road as soon as possible. I couldn't be more grateful for their help.
I would surely recommend your services to others.
Very good job
People there care about the satisfaction of the customers
Good communication on status of repair and work completed earlier than promised. Good people and great work!
Great customer service...smoothe,efficient, and cordial service. Also, liked day to day update on work being done on car.
The constant communication was amazing. Made the whole auto accident much easier to deal with. Very pleased!
Vehicle Make : Volkswagen
So far, I have found that my trunk release on the driver's door does not work, there is moisture in the left headlight assembly, and the left front fender is touching the bumper which will eventually cause rubbing and paint deterioration.
This is what I have discovered in the first handful of hours that I have had my car back. Not sure what else I will find.
Louie and Amy were great! Great customer service! Pleasure to do business with them.
I absolutely loved how the staff kept me informed with the progress of the repair. The entire staff treated me with exceptional customer service. Thank you so very much.