Loved the communication via texts. Really appreciated it
Completed repairs in the timely manner as promised
I absolutely loved how fast it was and they kept me informed every step of the way
I appreciated the daily text messages and communication from Luis. My car was fixed very quickly!
Loved being kept informed of where they were in the repair process. Excellent service and Luis was so accommodating about getting the car in and starting work on it. Thank you
My car was ready in the time frame that was promised. The quality of the work was acceptable and the car was cleaned.
after bringing the car home, I found upon locking it, my auto theft device is not longer engaged.
Service king is amazing my car looks beautiful and drives like it was never in a accident. I'm extremely happy with their work! ????????
Everything was done quickly and efficiently. Always go back to service king for. Y repairs.
I lover service king! They make the whole process very convient and keep you up to date. And I have complete trust in the repairs!
Happy with the service. Car look great. Thank You!
Nice people, I loved the updates I got on my cars progress and very timely!
Thank you so much for the quick and efficient job!
My car looks perfect!
I could due without the computer generated emails, they do not , I
Fast efficient work and pleasant and knowlegeable staff
The service and professionalism at service king are always exceptional. I am very pleased with my experience. Thank you. I will recommend your company to family and friends.
Exceeded my expectations
Excellent infact superb service
Nice people. Kept me informed. Made the process very easy. From the adjuster to the rental car. They did a great job on the repair. The paint and body work looks great. The car was clean when I picked it up. Which means a lot to me that I didn't have to wash or have it washed when I left first thing. Thank you.
Very friendly and helpful! I would recommend service kink for all our repairs.
Everyone was very helpful and Luis did a great job of keeping me informed throughout the process. I am especially thankful that he told me about the poor condition my left front tire was in. I took it in and had it fixed immediately without him telling me this I could have been in anothet accident.
The level of communication through the process of the repair was fantastic. The text message system is a great idea! And the finished product when I got my car back was amazing, thank you for giving me my car back as good as, if not better than it was before the accident, and for keeping me up to date the whole way!
The team was able to complete my repairs earlier than what I had expected. They worked hard to deliver my car when I needed it to,travel out of town. They made a difficult time less stressful with their efficient service.
I was happy to get my car back sooner than expected and it looked great!
Liked the customer service and all the updates.
You were quick in getting my repairs completed and kept me updated through the process.
Everyone was so nice and polite that I spoke to there and also were so helpful in answering any questions I had. They did a great job on my car!
Keep up the good work thanks again
Everyone was very professional and knew what they were doing. Car was done ahead of schedule!
Very happy with my car repair
Excellent service and communication.
I'm very happy with my experience.
Nice job, I would recommend your service in the future.
I was so pleased that my car looks new and it was fixed so quickly.
Great staff @ SK; from start to finish, great service & follow-up. Repair was perfect.
I appreciate you standing behind your work and making sure the job was done right.
Service King kept me posted on the progress of the repairs. They have been professional from the start. I give them a "10".
Enjoyed the updates and the work-arounds with unforseen problems
GREAT JOB! Pleasure working with everyone, especially Louis. Thank you!
I was kept informed as to the completion date of my vehicle and my advisor was wonderful
From the time I walked in to the time I got my car back Service King kept me up to date, the body techs and paint did a phenomenal job, and the rental process was flawless. Amazing work from management to detail to car rentals.
You did a Great Job. Cleaning the car is
A Great Touch. The staff is also Great
Dale. Mlkolajewsk ****-****-xxxx
The team at service king were very polite and they kept me informed through text. Which was great for me. They do a Great quality work.
I appreciate the daily updates on the ongoing repairs to my car. I was very happy with my service and would recommend to anybody. Thank you
Luke was great! The repair was too. And very timely.
The truck looks fantastic and everyone I've dealt with has been extremely helpful. After the accident my engine light came on and then started blinking and the vehicle was riding quite rough. I spoke to one of the employees at the Service King on 120th and Cicero and when he notified me that the truck will be sent to another location to expedite the process he said he would relay the information about the mechanical problem. After picking the truck up everything was fine until the engine light came back in and the truck started shaking and riding rough once again. Like I said before everyone was amazing and the truck looks great. I'm just worried about the mechanical problems I may have.
I have nothing BUT good things to say about Service King!! ???? ???? Very professional and courteous staff...just the best I've ever experienced!!! I will be recommending Service King to everyone!! Thank you for everything Tonya
The experience was good. Thank you all.
Well done I give a 10 thank you.
Waiting on arrival and installation of door window switch. Everything else was fine.
The people at Service King were friendly and helpful. The repair was done quickly and perfectly. We are more than satisfied.
The inside of the door does not seem to be reinstalled properly as it is not flush with the frame
You guys kept me informed I what was going on with my car and I appreciate that. I usually do all my own repairs. Thanks
Luis was very helpfuland did a good job
Everything went very smoothly. The car looks great!!!
I have never experienced better service than what you have provided. What a joy and privilege! Thank you.
Thank you for everything.my car looks great
Work with Louie and he pushed to get my car completed knowing my rental coverage was only for 5 days! Everyone was courteous and I would recommend this place to anyone!
The team was very professional and knowledge able,I would recommend service King to my friends
I am very satisfied with the work and updates giving me the proJ
gress during the repairs
Thank you for doing an excellent job.
Wonderful and very professional service. Would definately use Svc King again and will refer family and friends!
100% completely satisfied and was completed under the estimated time. Will reccomed to all my friends
Very sastified would recommend you . Courtesy and fast good work like very much good work and fast
Customer service is unbelievably great. They keep you posted every day or so on status via text or call. That makes all the difference to someone waiting for their car. I would absolutely recommend to anybody. Luis was wonderful!
Excellent service, communication, and work!
Fast but great service. Very friendly people
The staff was very nice. Luis was great. Hope I never have another accident but if I do would definitely come back.
Very good work and service very prompt
Everyone was friendly & professional. The updates were great. The repairs were completed a week earlier than I expected and my car looks great! It was great that Enterprise had a car ready for me when I arrived at Service King. The entire process from start to finish was made easy.
Customer service and the repair done were both excellent.
As in the past your service was excellent and repairs were perfect
I would recommend your firm highly. You are a very professional firm and I was dealt with promptly and courteously by all members of your staff
Service King completed my vehicle repairs in a very timely manner and kept me informed at the completion of each step in the process. Thank You for a job well done!
I have had other car repairs at this location before is Became Service King - Just want to say they still have the same care for each customer and car --- Thank you guys for another job well done. on a scale of 1 to 10, 1=bad 10=supper, I give them a 12 - OUTSTANDING
Vehicle Make : Volkswagen
The ladies that you have in the front office dealing with your customers are outstanding.
Everything was great fast informative professional and the staff was very nice
Great place to do business with.
Very satisfied with the work performed. Was kept updated as the work progressed.
Everyone I talked to was kind, helpful and professional. It's nice to see there are still companies that strive to be excellent.
Staff was friendly and Luis Gonzalez answered all my questions I. A professional and friendly manner . Thank u Luis
A number 10 of 10 possible, excellent
I felt you were great and would recommend you to everyone!
Everything went well. I am happy that the car was completed before 3wks. So far the car is fine.
Vehicle Make : Volkswagen
There good people
I appreciated being kept updated on the service work. Everyone was very helpful and professional. The work done was great. Would recommend them to others .
Job well done thanks for making bonnie look new again
Very pleased with Service King. My car looks good as new!
The communication throughout the process was appreciated. Luis was on top of things and the staff was always courteous.
I was very impressed with Service King, loved the email updates....very cute. The repairs were even completed ahead of schedule. When I picked up my Honda that's when my impressions changed. The outside body work looked great, however the inside was filthy. Driver's side mat and pedals were completely covered in dust, and the truck area rug had not been vacuumed. They did remedy this issue for the most part, however, when I got home and looked in the backseat I noticed that there were dirty footprints and other particles on the seats. I immediately called them to bring it back in but as it was 2 minutes to closing time another time had to be arranged. They were a little "whiny" when I said that due to having to work around doctors' appointments (as a result of the accident) I wouldn't be able to bring it in until after 5 on Wednesday. As I said before I was very impressed with Service King on a whole before this. Although I think it's rather presumptuous to include a filled in survey, in my packet of paperwork, with perfect scores, that I did not fill out. If you're going to think that highly of yourself than get the job done right the first time. There is no excuse for returning my vehicle dirtier than when you received it. And may I remind you that this is a LEASED vehicle that I have only had for 5 months and was immaculate condition when I brought it to you. I trust that this situation will be remedied without any further inconveniences to me.
Good customer service and delivered on time!
Very friendly and helpful!
so well pleased with the experience from service king professionalism. Thanks.
I appreciated everything was handled very professional. I would recommend this business to others.
I was very satisfied with the way they called me every day to let me know that they were still working on my car.They worked on my car from April 20th untill May the 6th.All the time I had a very nice 2016 car to ride around in.The Ladys that test drove my car and the other who filled out the realese papers were fantastic very pleasant.
Good service , good team, nice job
Explained everything & they did exactly that!
I liked receiving the friendly text updates & the
phones calls. They are a very organized group
& great at their jobs! Thank you.
Fabulous customer service and work. Thank you so much!!
Excellent customer service very attentive to their customers.workmanship well done and quick quality work.
Your staff keep me well inform and they were friendly and informative the service was different but a nice touch
So very happy that I decided to go with Service King. The staff is friendly, and provides exceptional customer service (Luis). The repair on the car looks great! I would definitely recommend Service King and/or return for future servicing should the need arise.
I don't like seeing you because that means I've been in an accident but I sure love that you're there. You guys are the best and you all do EXCELLENT work!!!!!!!!! Every employee is extremely courteous and very professional !!
Please keep customer oriented.
Me and my family have been coming to this location ever since it used to be Ted's. This is the ONLY body shop I will ever go to as they've proved there trust and hard work to me. Luis Sanchez handled my repair very well and always made sure to keep me updated on the next process.
Very prompt, courteous,service. They did an excellent job on repairs.
The staff was so nice and caring. Kept me updated every step of the way on the repairs to our truck. They went way about and beyond for us. Greatly appreciated.
I was very happy with service I received and the time it took to complete the service. Very satisfied.
Everyone is professional and knows how to treat customers .
I appreciated the customer service I received from Luis and team. I was updated on progress every step of the way. They spent time showing me what was needed and when it was completed, they took time to go over everything with me. I am completely satisfied with the repair and I am completely satisfied with the excellent customer service I received.
Very professional and meticulous operation! The repairs on my vehicle took less time than anticipated . I would definitely recommend their service to others !
Great work done by the technician and the office staff is fantastic!!! Thanks again for all your help.
Everyone was great. I really liked the way they kept me informed about the progress And finished ahead of time.
They were awesome. Kept me appraised of what was going on. Very professional.
Excellent and timely work..thank you I wold highly recommend
I received excellent service and would use or recommend service king. My seat rrepair was not what i expected but it wwas not repaired at service King. I was told i could bring it back so they could look at it.
Best service ever. A pleasure to work with everyone.
Very professional staff. Repairs were done quickly and ahead of schedule. Would highly recommend Service King
It looks great! And the extra little surprise was that it was cleaned INSIDE & out! Thank you!
Great follow through, friendly service!
Great job, would highly recommend!
Truck turned out awsome!!! On time! That's why I keep coming back! Nice job guys! Joel @ snowcontrol
Everyone was very professional and courteous and our mechanic Louie did an awesome job repairing the car
Service King performed a very quick and excellent repair to get me back on the road as soon as possible. I couldn't be more grateful for their help.
I would surely recommend your services to others.
Very good job
People there care about the satisfaction of the customers
Good communication on status of repair and work completed earlier than promised. Good people and great work!
Great customer service...smoothe,efficient, and cordial service. Also, liked day to day update on work being done on car.
The constant communication was amazing. Made the whole auto accident much easier to deal with. Very pleased!
Vehicle Make : Volkswagen
So far, I have found that my trunk release on the driver's door does not work, there is moisture in the left headlight assembly, and the left front fender is touching the bumper which will eventually cause rubbing and paint deterioration.
This is what I have discovered in the first handful of hours that I have had my car back. Not sure what else I will find.
Louie and Amy were great! Great customer service! Pleasure to do business with them.
I absolutely loved how the staff kept me informed with the progress of the repair. The entire staff treated me with exceptional customer service. Thank you so very much.
Always great service from Oak Forest crew. Joanna and Amy were great. Thanks for a completely smooth process.
Appreciate quick delivery days ahead of schedule. Truck looks great
I was very impressed with how clean the inside as well as the outside of the car was.
Your crew was courteous, skilled and efficient.
Friendly, courteous, kept me well informed very satisfied with the work that was performed, great job to the team at service King.
Excellent work done in a very minimal time. Thank you.
I loved val, she helped me get the rental car i wanted. I also loved getting the updated texts. I really love your work and customer service, i recommend you business to all my friends.
Excellent customer service
Luis is good .the problem is your text messaging update system.I already told Luis about it.
Would definitely recommend Service King to my friends
During my initial vehicle assessment the assessor said the vehicle would likely only need to be in for 4 days. At that time I opted out of a rental car because I did not need it for the short time I was expecting my vehicle to be gone and did not see the point of adding unneeded cost to the claim. When I dropped the vehicle off I was advised they would need it for 10 or more days which ended up causing some minor issues in personal scheduling. It may have been a communication error on either party's part in the beginning but other than that everything was great. No need for further communication, service was good.
Everyone was very nice and kept me informed throughout the entire repair process. Luis was very easy to work with and very knowledgeable. I would definitely recommend Service King.
Awesome service not just from fixing the car but beyond excellent customer service.
Work was completed on time and done well.
Job well done. All the associates were very nice .
We like the updates. The job finished three days before projected day.
All employee are great. Thank you.
I love the work they did it is excellent
Did a great job on my car will definitely refer friends and family to your shop
Exceptional customer service. Thanks for daily texts and calls keeping me up to date on repairs.
Vehicle Make : Range Rover
All good thank you for your service
Always good service and good work performed. Thank you.
The work that was done on my car after the accident was perfect. Top notch service. Communications every day were much appreciated and staff (Louie and Valerie) were friendly and on top of it. Very pleased!
I must say I was thrilled with the work and care of my car! They took the time to explain in detail everything! My car was done on the time given!
Very much so the young man who help me all while you guys were working on my car was great We have alway use you guys for all our cars. U guys do great work. And the people who work there are the best. So kind. A real joy to talk to. I have told so many of my friends about Service King. As they say. In a wreck go to Service King. Great place to take your car. Thank u guys so much for being so friendly in a bad time. Seriously I mean that from the bottom of my heart. Thank you.
Staff is unable to be flexible to customers situations.
Joanna was great in explaining all the work that was done and making sure everything was fix properly
Excellent Customer Service
Have used you in the past and very pleased to see that although you are under new ownership, the quality and customer service remains exceptional.
Process was quick and easy. Staff were very pleasant including the rental agency. Thanks.
Vehicle Make : Volkswagen
The staff, especially Luis, was great but told the car was ready on Thursday so I left work early and then got told that the part wasn't it in so it wouldn't be ready until Friday. Just an inconvenience as I work downtown and had to leave early two days this week. But the repair looks great and customer service great...just took 17 days to get it back and was originally told it would take about 3 days.
Service king made this process so easy for me. Thanks. I will definitely recommend service king . Thanks again. Keep the excellent customer service up.
I thought the service was excellent. The contact during the repair was great and very informative. no surprises, very happy with the work.
Excellent job well done. Also the people who work for service king very professional
So far so good, looks like a great job, need to drive my truck a little longer:)
The business kept in constant contact with me throughout the repair process. Everyone that I had come into contact with was pleasant and very genuine in their conversations. Even on the morning of pick up the staff was friendly and very helpful as well as informative!
Wonderful service....keep updated...and completed incredibly fast. Side note....I was given a similar make style as a rental. It makes so much sense. Very curtious. I will gladl recommend and barret the service. THANK YOU
I was constantly kept informed of the status of repairs either by text message or phone. Also appreciated the help with my rental. "It's a good thing".
I felt very comfortable with the whole process. Kudos to your entire stagf.
Staff is very friendly and courteous. I like how they kept me informed of the daily progress of my repairs. Very professional!
Service king was very helpful and continuously informative. The service department contacted me often to update me on the status of my car which was greatly appreciated. The girls in the office are also wonderful and very helpful. I would recommend This company to everyone. Fantastic experience thank you!
your repair facility went above and beyond great work and definitely would recommend you to all my family and friends
Friendly employees, professional conduct, excellent service.
Joanna and staff were excellent. Car looks great. Also loved the frequent updates.
Thank you. I was out of town when my car repairs were completed and I appreciate you storing it those extra 3 days. The car was clean and looked great when i picked it up. The staff made this easy and i liked the email updates.
Great job on the repair and the car was really clean. However, I have to bring the car back because a dent, small, was not done. It was part of three original estimate
Everyone is top notch. Your office people, service managers, everyone. Car looks great. Thank you.