The original estimate changed (increased 100) yet I was told nothing additional was required on the car or needed from the first estimate. I also have a scuff mark on the driver's door that was not there previously. The car is only a few months old.
Great service from start to finish! Friendly, attentive, punctual. I felt like I had my car in the best hands
My car was finished ahead of time and the repair looks good as new. Jennifer was always polite and professional when talking to her on the phone or at your shop. Very satisfied with Service King.
Could not be happier Thank You
I have been here multiple times for repairs and everytime I have been completely satisfied. Great service and nice employees!
Very personable people and thorough job!
Vehicle Make : Mitsubishi
The repairs were done excellently. The staff was friendly and knowledgeable
Was very impressed and a wonderful staff of employees!
thank you for taking care of my car so quickly, very professional service throughout the process.
Great work, kept me updated, finished on time. Friendly staff
Staff were very professional and kept me aware of the repair proces
Very efficient. Friendly, helpful staff.
Nice job cleaned car inside an out. Courteous friendly and professional people. Don handled everything for me. Made me feel comfortable and confident knowing my car was in good hands.
I don't fully believe the repairs were actually made to my vehicle, a friend of mine has the wxact same car and I will be looking to see how her bumper fits against her car to see if it's different than mine.
I liked the people in the office.
Friendly staff!! Fast service..
The best and friendly service is outstanding
Speed and quality was amazing. The experience from da1 to completion was very customer experience focused..10!
The constant communication on the status and progress of my cars repair was great, Jennifer was very personable, professional and helpful each time I spoke to her. My vehicle was completed earlier then expected. The work looked great in light, waiting to see it in natural sunlight.
Loved how they kept me informed. So friendly and answered all my questions
you could restore the coffee table in the waiting area.
People are friendly and very helpful. Direct link to the rentals is very convenient. I was updated daily so I could plan accordingly. The repairs look great and I am completely satisfied. This is my second experience with the folks at the Mokena location. Hope I never see them again for a repair, but if I have to, I would choose the Service King in Mokena. Dealing with Jennifer, Don, & Tom (First Repair), was a pleasure.
The car was well repaired and completed when promised
Courteous staff much appreciated! The car was spotless!
The staff at the Mokena location were fantastic! They were friendly and willing to answer any questions.
Everything went smooth. Very nice people. Will tell others what a nice experience I had
Professional, pleasant staff. Work done when promised. Daily update on progress - what more can you ask for.
The team at service king is amazing!! Tom Dice is a very diligent and compassionate person,. This is the second vehicle I brought in there and the team has exceeded my expectations!!
Glad I was kept up to date on every step of the process and my car was done ahead of schedule. The car looks fantastic!
Very professional and speedy with the repair. Very polite on the phone. The whole experience was amazing, will definitely recommend to others.
My car is making a loud noise when I' hit the gas paddle
Vehicle Make : Oldsmobile
Text message updates were great. L
I love this location. They make the process easy and are very accommodating. Highly recommended location.
I worked in a number of body and fender shops for six years (1954-1960), and have an appreciation for quality work. Central Collision repaired 3 of my vehicles and the quality of the work amazed me. Today I just had a windshield replaced which I know is subcontracted. Nevertheless the friendly greetings and big smiles and especially being recognized by a gentleman I believe to be your service maniger ,
who remembered my name, made me feel more like family than a customer. I am very happy that "Service King " continues what I've come to expect from Central Collhson. August J. Santoro. " satisfied customer "
P. S. Not to mention the courtesy of having someone drive me home after I dropped my car off this morning
Very professional! From the day I came in on my estimate everyone was willing to help. My car was returned ahead of schedule and they kept me posted through out the way. If I ever need body work again I'll definitely return
You guys were great. You made a not so good experience a little less painful, and did a wonderful job! Thank you!
There may be a problem with my steering components under the vehicle. Steering is VERY tight. I was instructed by staff that I should give it a week or so to see if it loosens up. If not, I should bring it back in and it be sent out for repair.
The car was not fixed fully.
Such a friendly and hardworking staff! I loved their texting feature and daily updates on my vehicle!
Came in to pick up, door was not aligned.. paperwork said new fender, clearly not, has scratches. Appreciate it being cleaned outside, but inside has work dust all in. When w3nt to pick up had to leave to get fixed..not very happy
I liked the fact that we informed of the progress on our car. Everyone I delta with was professional.
Your Team kept me up-to-date on the repair of my car and had it ready when I came into your office to pick it up and take it home.
The updates were very helpful as well as having a projected completion date. The staff were very professional and informative. My vehicle was detailed and returned in brand new condition. I would definitely recommend Service King.
Not at this time had my truck repaired before with you
And have had excellent results. Thanks again.
I was satisfied with the service I revived.
I appreciated he constant updates on my car via text messages.
Have always gone to Service King for repairs. Great service and communication!
Everything went smoothly, from dropping off the car, a quality repair, and a pleasant exchange to get my car back. I would 100% recommend Service King for collision repairs.
Very nice supportive and helpful staff
I really appreciated not only getting my car fixed but also picking it up and seeing that it was cleaned
They really understand how you feel about your car
Thank you guys for the great service. Very professional and we are satisfied with Service King!
I was completly satisfied with my Service King experience. Your people were friendly and helpful. My most pleasant surprise was that my car was ready well ahead of the original expected date and looked beautiful when I picked it up. Thanks so much, Service King.
A great job was done fixing my car, and I appreciated the updates. Great job!
Great job, fast repair. Thanks!!
My experience was very good. They made the process very easy and my car looks great. Thank you.
Vehicle Make : Mitsubishi
It was taken care of super fast without any issues. Everyone was very friendly.
Excellent service from everyone. I will recommend wholeheartedly.
Well done well done job I'm very satisfied with the work that you've done on the truck in the way you treated me and the time you got it done thank you very much I will definitely be out recommend you to anybody that I know has any problems so far so bodyworker action or whatever I want again thank you well done job bye
Very helpful and courteous staff. The whole process was made so easy. Appreciated all the udates too.
Wonderful people treated great
Friendly staff. Text message updates were extremely helpful.
Very satisfied. They do a great job
The service provided exceeded my expectations. From the moment that I walked through the doors to get an estimate to the time that I picked up my vehicle. I appreciated being informed each step of the way what was going on with my vehicle repair. Everyone that I had contact with were kind, knowledgeable and professional. This is day one after picking up my vehicle and I am pleased with the quality of the work completed. I will most definitely recommend Service King to friends, family and colleagues. Thank you all!
Excellent customer service and excellent job on our car! This is our third time using Service King in mokena and they have been excellent each time.
Service King did an amazing job. The repairs were completed in a timely manner and I was updated throughout the entire process. Couldn't be more satisfied with the service, no pun intended.
Love Chrissy at front desk.Don too!
I received excellent service and the staff was very courteous and polite, job well done.
Very smooth process and everybody was very friendly!! I love that I received text messages giving me updates.
Very happy with the excellent work your team did! My car looks good as new. Thank you for taking very good care of it. Will definitely recommend your team to those who may need the same service.
The consistent updates were very helpful while planning my daily schedule.
Thanks for restoring my bmw to perfect condition!
Loved the texts and ongoing updates. Very nice
Excellent customer service
Amazing communication from start to finish! A++++
Customer service was excellent.
I am very happy on the job they did on my car , and it was on time, thanks
very professional, efficient, kept me updated, answered my questions and returned my 2006 car back to me, looking like brand new
Everyone did an amazing job and the car looks brand new. Matt was an amazing CSR and all of the techs did awesome work!
Thanks again Tom, we now know where to bring our cars for auto body repair if need be again.
Kindness informative and quality service
Good professional service
Very friendly, professional and quality work!
The car looked better than before. Work was completed in a timely manner
Everyone was a pleasure to deal with.
The service group at the Mokena center were very courteous, helpful and responsive. The car repair was well done and I am very satisfied.
Work looks good.......will be in touch if I find anything.
Fine job. Excellent service. Car looks like new.
Everyone did a great job fixing my car. I loved that the team was in constant contact with me letting me know the status of my car. I would recommend Service King to anyone who needs car repairs. My car looks great. Thank you for everything!
Thank you for attaching my rear view mirror. Detailing my car was a pleasant surprise! Service King went above and beyond my expectations!
Service king and nationwide insurance do business with each other, i have a nationwide insurance, I was involved in an accident that was not my fault, The way everything got pushed through was very skeptical to me, It's too obvious that everybody just wanted to get paid, I had concerns about my car after Everyone said what was wrong with it , And service Kings answer from Tom was I can't guarantee nothing will happen a month from now Oh yeah and if it wasn't documented that it was part of the crash it obviously was not a part of it, I thought the situation should've been handled with more care on both ends! But in the end you should tell your employees to talk more positive about their work!
Picked up my car and noticed the trim around both driver aND passenger window was damaged and the rubber around the driver window was also damaged. In the past when I picked up my car the inside and outside were very clean. This time the inside was not even touched. This experience was definitely the worst one. Either they are too busy or the quality and care no longer exists
You do excellent work along with exceptional customer
Service in a very stressful situation. I would never
Take my vehicle anywhere else! Thank you
Awesome job on the car!! Great staff. Very helpful. Accommodating. Definitely reccomending to others
Easy to work with, painless and very helpful. Love the fact that the rental car was on site
My car looks like the accident never happened.They checked with me during the entire process.Could not be happier with them.
Service King did a great job. They were very helpful and did an excellent job keeping me informed as to the progress of my car. They kept all their promises and made the entire experience a pleasant one. I hope I never need repairs to my car again but if I ever do, Service King will be the only one I call. Thank you for your help.
I had a very positive experience from beginning to end. Excellent service. I would highly recommend Service King!
I always bring my repairs in for your great service.
Very professional and great communication skills
As usual expert craftsmanship great customer service & friendly people!!
Fast and a great looking job and everybody said what they were going to do they did a great job I give them a 10
Everyone, and I mean everyone was so helpful, friendly and professional. I was completely satisfied.
Excellent customer service
I appreciate the friendly and courteous service. The updates by text were informative and I got my car back a day early which helped me go to an event the next day in my own car.
The work done on my car looks great!
My Nissan is happy and so am I. ????
Very satisfied with all involved. Just picked up my jeep earlier Today and so far do good!! They had me in and out in 1 week. Thank you
Everyone was great, car like old great ! Awesome communication and service, thank you!
Great communication regarding the progress of the repairs. Very friendly staff.
Outstanding job very friendly, attentive and professional. They really are good people to do business with. Don is the man! The girls are great and they fill the room with a nice spirit.
Everyone is so friendly and you can tell they truly want to make everything easier on the customer. They finished my car a day earlier than projected because I was going to be out of town. Thanks everyone! Great job, car looks brand new again.
Don was fantastic to work with. Jennifer and Ashley were also a pleasure. Overall I am very satisfied with my experience.
The repair on our rear quarter panel looks like new, wow! Thanks for cleaning up our tires & rims the car looks great. You went the extra mile, we'd come back again or refer someone. Thanks again
Great staff. Very friendly. Do a great job
Andre and Don were terrific
Kept me informed.All people were concerned and took great interest in making sure you where happy with the results
Excellent Service. Friendly, Efficient and Well Done
Did a great job of keeping us informed throughout the process.
Love the service the staff is very friendly and the work gets done in a timely manner
Every one was professional , kind and helpful! Great team there! Thankyou
Very professional and customer oriented! Very timely, overall an excellent experience.
Excellent service and quality work
Being a recent widow, I was nervous about having my car worked on by a place where I didn't know anyone. I cannot begin to tell you how the emails and constant contact made me feel. I have never had such a positive experience. Thank you so much.
Went out of their way to provide transportation to my home and again from my home when repairs were completed (which also was earlier than scheduled!). Initial quality of workmanship seems excellent. Communication throughout was well done.
This is the 2nd time I have had you do repairs - and I took the vehicle to you immediately after my accident, expecting to get the same fine result that occurred the first time - was not disappointed. Well done.
You guys did a great job on my 2013 Malibu it was delivered to me clean and ready to go thank you
I was kept up to date as the truck was being repaired. I was told when the truck was ready and the truck looks great. Thanks for the great job
Vehicle Make : Mitsubishi
Great service!! Very professional, and a job well done ????
Every one was phenomenal! I have never had such awesome /kind/friendly treatment. I felt special. Thank you !
I would definitely recommend you to my family and friends. Very pleased with all aspects of your setvice
Super service and quality. Thank you.
Very professional and my car is good as new
Everyone was friendly and professional! They did a great job
Great job vehicle looks awesome we will recommend you to anyone needing body work
Everyone there is so nice, friendly and willing to help
it's a pleasure to do business with a company like that.
The service was great and the staff were fantast.
I am more than happy with my experience , I also feel embarrassed how my car has so much dog hair on the interior and the guys clean the car up very nice you all went above and beyond anything I ever expected and this was a wonderful experience for me I thank you guys for everything.
Vehicle Make : Mitsubishi
Exceptional service, professional, courteous ...... Kept us informed on status of repairs
My car was finished faster than anticipated, which is great when having to use a rental. The work done was outstanding, and my car looked so much better inside and out! They even vacuumed and washed my car!
Vehicle Make : Volkswagen
Fast, effecient, respectful, and professional.
Your team was very helpful . Arranged for a rental car and the return. Everything was explained to me and the repair was completed ahead of the time promised. I will keep you in mind if I or anybody I know needs some collision repair
Very professional and the car being cleaned was an added bonus.
Extremely professional customer service, great people to work with.
It was a good experience.
Very nice job! Very efficient, polite, and answered any questions I needed to know! Very happy with the outcome!
Excellent job. Great customer service too.
Appreciated the communication, quality of work was excellent. Car looked great when returned!
Everyone was Very courteous and professional a pleasant stress free experience in a stressful time. Fast turnaround thank you very much nice job on my truck
Absolutely no issues. Thank you
Staff very helpful and understanding.
Everything was good, job was finished when promised.
The car looks great.
The service and communication was excellent!
Excellent work very satisfied
Everyone was really friendly, the process was easy. Car looks great and I appreciate the thorough car wash.
Great customer service! Very helpful with my concerns. Experienced and very knowledgeable. Fabulous personalities! I will recommend your business.
The communication about the stages of completion with the car was excellent. The staff was super friendly and the car looks great. I would highly recommend Service King to anyone!
The staff at the Mokena location are AllStars
Very considerate. Cleaned my car and put some gas in because I was almost out ????
Car looks New very good quality.
Always superior service and great service attitude!
Excellent job they are very professional helped every step of the way
The is my second time back at this place of service. And what I really like warmth and friendliness of the staff. They are very gracious. Thank you
It was nice to be kept up to date on how progress was going. Workers explained what needed to be done and What was completed. They are a friendly, helpful group of people. Thanks!
Everyone was so friendly and helpful throughout the process. I loved getting text and call updates about the status of my car. It turned out beautiful when it was finished! Thank you!
We appreciated the willingness to see to it, that we were completely satisfied.
Fast, efficient, friendly, and did the job well
On time and did a great job. Thanks
Everyone conducts business with professionalism and a caring friendly attitude. The repair work and presentation of the vehicle once repairs were final was fabulous. I will continue to recommend Service King to anyone needing repairs.
Everything was way beyond better than what I expected. Well done!
They were really great people to deal with
The job was done on the date that was given and the vehicle looked good.
So far not one thing has gone right. Makes me apprehensive about the quality of the repair I can expect
Car looks good & repairs were finished early
Thank you so much for your speediness, your cleanliness, and your hospitality... Not to mention your cheery disposition's!
Service king really knows how to make a girl feel like a queen.
Work was completed with excellence! I appreciated the progress updates during the repair process. Staff was extremely polite and helpful. Made a difficult experience okay to deal with. Thank you for a job well done...
Great job, as always in the past.
Definitely a job well done thank you
I posted this on FB- Just a shout out to Service King in Mokena to compliment them on great service and outstanding repairs made on my car. I was on I-355 when a pick up truck changed lanes and rode up on my rear quarter panel and damaged that and my door. Service King (AKA Central Collision) in Mokena was spot on with the estimate, worked with the other driver's insurance company, brought me a rental, repaired the car perfectly (even the paint), and kept me informed with texts through each stage of the repair. They took just 5 days. Everyone was very professional and very pleasant. Awesome work, Service King of Mokena!
Everyone was wonderful but especially Andre. He kept me informed and answered all my questions. Couldn't ask for better service during a stressful time.