Yvetta was extremely helpful, very knowledgeable, and absolutely professional! Thanks a lot!!!
They did an excellent nob and were very nice people.they did work in the time frame they said.i would highly recommend them
The contact of tellinge how the process was going for the repairs was ber appreciated
The work was ver good alsp
Vehicle Make : Mitsubishi
Great job guys once I dave enough money up im bring my vehicle back in and getting my frontin and the passenger side mirror fixed.
Thanks a million.
Thank you for doing a great job.
Moses was great and kept me well informed. Everyone was nice and professional.
So far so good. Staff was very friendly
Missing a cap in the bed of my truck. One side of the tailgate is dented at the joint still. It's not at all convenient to bring it in anytime soon.
Chris was great to work with. Very informative about the repairs to my vehicle and even making sure things that I couldn't see with my natural eyes were addressed
we picked up the Honda Accord and we love working with great people. I have already told friend about the way you do business!
Your team is the best????
The personal was outstanding! The information on my vehicle was updated daily and kept me informed of the repair progress. All needs that were needed beyond my requirements were covered by your service personal or Sir Moses my DFW Collision representative. I am extremely delighted in the work completion and the timeliness there of. Thank you, I appreciate your services. SBaker
They are very friendly , helpful and on-time. I am satisfied with their quality of work. Moses was very helpful.
I liked to receive Daily notifications stating where my vehicle is at and if it will be completed on time. Plus, Yvetta was a pleasure to work with. We will use you guys in the future.
Exceptional customer service and repair. Very pleased with the daily communication and "Pearl" got to come home three days EARLY!! Thank you, I will definitely refer your collision center.
My second time using your service and that decision was made after my first visit. Great friendly service
I'm extremely satisfied with the repairs on my car and Moses was always professional and kept me informed throughout the whole process. Excellent job!!
Love love your DFW Collision Center courteous kind patient very informative at all times prompt John Terry was so helpful in the time of my accident reassured me that all things would be top notch when I picked up my car and I was not disappointed thank you DFW.
The car was not repaired correctly the first time. I had to bring back my car for an additional repair.
Moses DePaz did an outstanding job keeping me informed throughout the repairs. Thank you for everything.
I loved how my car came out! Customer service was great! Thank you!
The service and attention provided by the team at DFW Collision was more than exceptional! Yvetta and Chris were very detailed in their communications. The texts provided giving status updates was fantastic. I told everyone at work "These folks make wrecking your car and enjoyable experience". Outstanding!!
Great job if repair and reporting. Thank you, Jan
I'm very satisfied with the work done on my car. The Advisor, Moses DePaz, was very professional and courteous.
Excellent service from dropped to pickup. Text message updates were great!
John and the crew did a great job. The car is perfect and it came in just under the quoted price. I am delighted.
They were the best!!!!!! John,Chris , Brenda,Lindy were so nice .please give them all a raise!!!!!!
Looks great and was completed timely. Thanks.
I was very satisfied with Moses and the job done on my car
Great Service, and communication. Well satisfied. Greatly appreciated.
I was blown away by how wonderful the service was. They made the whole experience easy and painless. Melissa is an absolute sweetheart and so good about updates and communication. I will definitely recommend DFW Collision to friends and family!
Melissa did a great job keeping us informed of the progress of repairs on our van and also had excellent customer service! You team returned my car to me in excellent condition! I will definitely recommend DFW collision repair to all my friends and family! Way to go!! Many thanks for helping through s very stressful situation!
We asked to have the backup camera checked since it was out of alignment. It is still out of alignment. We can see the license plate now, and before the accident we could not see the license plate. We don't know if the distance from objects is correct or not.
The chain of communication is not the best. Representative claimed she contacted me the day after my vehicle but I only receive a text stating that I would be contacted soon regarding my vehicle. I did finally received a phone call and email, but did not receive any of the other notices
Great job where status could be sent through text message I was always kept in the loop and love receiving my status update text messages from Melissa. Melissa was awesome, friendly, and great service adviser. Although the first time I saw her was when I picked up my car I felt that I had met her in person before picking up my car. Again great job!!!
Totally satisfied with the professional job and personal attention given. Would recommend DFW Collision to anyone. Thanks for the pleasant experience.
Very nice job...only problem was the carpet hook. Looks very good I am very happy
Melissa was great and the text updates were very beneficial.
The gentleman that communicated with me frequently was very nice. Moses Depaz was outstanding.
Thank you for keeping me updated throughout the repair process. Customer service was very good.
Good customer service goes a long way. John Terry provided excellent customer service!
Very friendly staff they really work to make you feel comfortable knowing that they're going to take care of your car
I was very happy Mr. Terry was able to help with the completion my vehicle repair. And he has the two missing molding panels on order. I appreciate very much his stepping in to take care of everything.
They kept me informed but it took so long. They covered my car rental beyond the30 days but parts & other problems kept coming up. They wanted it right so I appreciated that
You did really good and professional,and the follow up texts for the status of the car repair. I am very satisfied.
John was awesome!! He fixed my car back to new
There was a hiccup in the communication regarding where text updates were being sent, but I'm a repeat customer, so no worries. Maybe there was something on the forms that caused my texting number to be changed. Other than that, you exceeded expectations again.
Melissa was amazing and very helpful in getting my rear bumper repaired. This was my first time ever getting body work done on my car and I am completely satisfied. I not only highly recommend DFW Collision Center to anyone who is in need of work done to their car's body but also recommend Melissa. On top of this, Melissa deserves a raise for such a friendly attitude, insightful knowledge, and willingness to go above and beyond to satisfy the customer. Thank you, Sonny N
Good customer service and services with a smile.
Great customer service from Moses DePaz and team.
Please figure out who books the rental car. You or adjuster. Thanks! :)
My car looks amazing and I'm so glad that my car went to your location. Moses made sure that everything was done correctly and the technicians that did the repair have my car looking phenomenal!!! Customer for life!!! Thank you
Very friendly staff. Ivetta was a great advisor. Great turnaround time on my vehicle repair. Thank you!
Everyone I spoke to was professional and knowledgeable! My car was just like brand new when I picked it up. I would highly recommend DFW Collision for repair to their car and excellent customer service
Melissa Greene & the team that worked on my car are awesome. Melissa kept m updated on every step. Every time I talked to her I felt like I was talking to a friend. She is great at her job. I will definitely recommend DFW Collision to any/every one.
Totally hassle free experience, from scheduling the appointment to Melissa Greene explaining the process and providing regular status updates, and to the excellent quality of the repair work,
I enjoyed working with Yvetta Dittmer. Thank You!
Melissa and the entire team was great
Everyone was very pleasant, and the team kept me updated at all times....
Moses did a great job keeping me updated on the status of the repairs through the text alerts. I really appreciated the communication!
My sales person did a excellent job..
Melissa is Awesome! I appreciate the updates, time and hard work!
Car looks great! Work was completed ahead of schedule.
Thank you very much for all the hard work!!
Great work great customer care and efficient
After they finish make sure everything works had to take my car back and I don't know how long it going to take
I was totally impressed with the whole experience. Everyone I encountered was friendly and very competent. Yvette Dittmer, Collison Center Advisor, was outstanding! If I am in need of a repair center again I certainly know where to go. I will also tell friends and family about my experience. I'm not one to write comments very often but this experience certainly deserved a very positive response!
Vehicle Make : Land Rover
Very professional service, and is a pleasure to see how Melissa handle her job, Att
Moses was very helpful! I really appreciated his efforts. He communicated daily with me about the progress of my vehicle. Thank you for all of your help. Also, I was very pleased with the time frame in which the vehicle was completed.
John was Amazing guy. Very friendly front office. Y'all Rock :))
Great work,looks like a new car.
job well done looks great
The team was great. They even had coffee in the wait room.
My car looks brand new and repairs were completed early. Thank you.
Great custom service. Very satisfied with the work and follow up
I am glad I got my car back. Everything seems to be ok. I hope I wouldn't have any problem with my car. Thanks to everyone who deal with my car. Great job!
Melissa was AMAZING through the entire process. I would definitely recommend her to everyone I know. I will bring all.my card to her in the future.
John Terry was great! Did just like he said he would. Very friendly too.
The team was very friendly and courteous. I received regular progress updates along the way. I had a minor issue when I picked up my vehicle, and team members from Reception to the service manager were quick to want to help and to resolve the issue. Top notch group of folks!
John Terry was awesome getting my car in, fixed and out. Quick return too
The email system is very poor. Told us that the car should be ready on June 17th. The car was picked up today. We recieved no other information via email past the 17th. Also the car left the shop with a nick in the paint that is down to the metal and the interior had not been cleaned up from the repairs made. Other than this we were satisfied.
Very impressed I was completely satisfied
John Terry (Mr. Integrity) and your office staff are the only people I actually saw,
they were so helpful and honest. This is the second time I have used this collision repair shop and both times; quality people, quality work. It doesn't get any better than that. I recommend DFW Collision to everyone who needs body work on their vehicle. I could not be happier. DFW Collision is a 5 STAR facility!
God Bless You
My car ended up with more scratches than it went in with,
Melissa green is awesome thank u so much for the great job customer service!
I appreciate a well executed professional job. It was gratifying to work with you
I greatly appreciate the staff and especially being informed on the status of my vehicle. My Technician Moses made the process easy and there was so much detail but he made it comfortable especially working with this weather. Thank you to all who made this stressful situation seem so simple and best of all appreciated.
DFW collision has awesome employees. Keep up the good work. Y'all did an awesome job. Thank you so much.
Yvetta was a joy to work with! The office staff I spoke with was always very helpful. Yvetta kept me up to date on a regular basis. The car runs fine so far. If I ever HAVE to visit again, it'll be a pleasure.
You take care to satisfy the customer with quality work.
Everyone and especially Mr. John Terry showed a lot of care and concern about my needs and making sure i was happy with the work that was done on my vehicle. Mr Terry did and excellent job on repairing my vehicle. You would never know it was damage. Also they made sure I had a ride to and from the rental car place. I would definitely recommend them to everyone. Thank you for fast, excellent service
Excellent job. Yvetta is great to work with. Car looks super. Thanks'
Moses was extremely helpful also keep me informed every step of the way. The staff was very friendly as well.
Thanks DFW Collision.
Service was great!!! My truck is in excellent condition! I just wish you guys weren't sooo busy. Great service attracts loads of customers in need.
Moses and the staff were professional in every way. Ready when promised, great job. Like it never even happened. Tom
Ready ahead of time, great to work with.
My experience with Mr.Moses was fantastic he took care of me in a very respectable way. I knew I was in good hands with him. The overall quality of my service was excellent.
I appreciated the frequent texts letting me know the status of the work being done on my car. And especially getting the work completed early.
melissa was absolutely great! she was so nice and helpful. please tell her thank you for everything!
The car was very dirty and I had to leave it to be cleaned. It was a huge inconvenience, since I live in Keller. Evetta was so helpful and she is a 10 + but I can not say that for the rest of the crew.
Today's over 6 weeks after the promised date for complete repair n my car is still has to wait for the missing part. I was the only one who keep calling to get updates on the repair process from the beginning to the present time. It would be longer waiting time if I didn't call or for the worst if I don't know the missing parts would never been replaced.
For all of those, if you were me would you be happy to give the high satisfaction rate to the repair shop n to the one that handled your car ?
Thank you for reading this survey
It was great and on time.
John Terry and staff at front desk were very accommodating as we went through this experience.
A good experience , love what turn out
Moses was great, informative and nice.
You did a great job repairing my 4 Runner! I put before and after pictures of your work on my Facebook wall and highly recommended DFW Collision to my FB friends and family. Thank you so much for the special time and attention you took in making my Yota look good a new!
I am very happy with my car and I was very happy with the customer service. Thank you so much.
Kept me updated on status of repairs. Work completed earlier than expected.
John Terry went above and beyond to make this experience as "pain free" as possible . Service was friendly and fast! Can reccomend your company without reservation.
Melissa was the person who handled my case. She did a great job walking me through the process and keeping me updated while the repair was done. I am very satsfified with my customer experience.
Late delay and part missing still haven't complete paint doesn't match and panel gap....
Not necessarily their fault but parts had to be backordered. I waited almost 7 weeks for my vehicle. There are a few scratches and dent that were not caught. I will have to go back to get those taken care of.
Dfw Collision the one I trusted, I will recommend someone needs
My door is mess up . I'll be there tomorrow morning.
Thank you we're very professional
Everyone was so helpful!! I was impressed with the text messages that were sent to me. They also called and left me a message to the status! I loved that! Then my car was done in 4 days and it was suppose to be 6 to 7. It looks brand new like I didn't have an accident! I would recommend them to other people!
Repair was done very well and was ready a week early!! Woohoo!
Great customer service!thanks for caring!
Yvetta did a great job of keeping me informed during the entire process of having my truck repaired. Everyone I met at DFW Collision was extremely helpful and courteous.
Super friendly and curtious from start to finish.
The work done on our truck was excellent and the staff was very helpful and professional...Melissa was great!!!
John Terry did a great job. The team there is awesome. Very professional and kind. Thank you!
Yvetta was amazing! Kept me informed and updated. My truck looks better than it did brand new. I could not be more pleased with the work and the service. I hope to never have to have repairs again, but if I do I will definitely return to dfw collision!
Friendly, very helpful, and did a great job on my car! I hope I don't have another reason for repair, but if I do, you are the first call after insurance.Thanks again!
As soon as the other part is fixed (tie down hook) I will be very satisfied!
Very helpful & professional service
I felt like I knew what was going on. John did a great job keeping me updated and they did a great job on the repair.
Excellent customer service. I love the text updates about your car.
Excellent service & follow thru by all - especially by Moses!
Everyone was wonderful! Best customer service experience I've experienced in quite a long time!
Well organized machine at a very busy time! Felt very comfortable leaving my vehicle to be repaired in a nice clean environment . Thank you very much for having folks like Moses DePaz to keep me abreast of the daily progress. All the staff I came in contact with were knowledgeable, friendly, and extremely helpful.
They did a great job repairing my car. Melissa was awesome,she keeped me updated on my cars status. I'm very satisfied with the work they did. I would definitely recommend DFW collision. Thanks!!!
Lack of return calls, the time it took for repairs and my car had more chips coming out than it did when I brought it in...
Good communication, great, respectful service all the way through the process. Body work completed on my car looks wonderful! Very pleased! Would highly recommend!
Kept me informed about the status of my vehicle
DFW Collision provided very good quality of service. The entire time that my BMW was being repaired I was kept informed on every detail.
Melissa at DFW Collision was awesome throughout the entire process! I would strongly recommend DFW Collision for your auto body repairs.
Melissa was great and very nice. Give her a raise!
Love the updates texts.Carolina was repaired very fast.Team is very friendly. Thanks
I don't need anyone calling me.
But thank you..
BRENDA,MOSE, AND CHRIS, I APPRECIATED ALL THEIR INPUT AND HELP. I WAS SO UPSET ABOUT MY FENDER BENDER AND AFTER THEY SPOKE TO ME I FELT VERY SATISFIED THAT YOUR TEAM WAS GONNA MAKE IT ALL BETTER.I CANNOT THANK THEM ENOUGH. A JOB WELL DONE.
Everyone I spoke with and worked with at DFW collision was professional and courteous. John Terry kept me up to date, I really appreciated the text messages. Thank you for great service!
I have had repairs done twice by DFW Collision, and each time I am thoroughly impressed with the professionalism and wonderful people I have encountered. Melissa, especially, was very helpful and informed me every step of the way, which was so appreciated. Each person I encountered there was kind and professional. Although I hope I won't have to get a repair done anytime soon, if it does happen, you can bet I will be treting DFW Collision to get the job done well. Thank you!!
Excellent service! Everyone was so helpful and made this difficult time a lot easier. Thank you all so much!
Thank you for being so helpful and kind through out the process. Dealing with insurance after my wreck has been a nightmare (and I was the one rear-ended!) but you guys have been an absolute pleasure and the most comforting part of the experience. I appreciate y'alls effort and kindness!
Very friendly people to deal with
I was kept informed daily of the progress of vehicle repair. Thanks a lot.
Very professional, love the staff.Wonderful job.
Everyone was very friendly and kept me updated on the progress of my vehicle. I would recommend to my friends. Thank you.
Customer service was excellent. Service advisor, John Terry, was very reassuring of the quality of repair that my Acura would receive. Repair personnel did a beautiful job making my car new again. Would recommend your service and would personally return, if needed. Thanks for all of the communication updates you provided.
Very pleased with the service I received. Quick, excellent repair. People were friendly and Moses took great care of me and my car.
I am very happy with my service and will recommend to friends.
I really like the fact that Melissa was in contact with us every day.
Yvette was great, also appreciated the texts keeping me up in the progress of repairs. Everyone I came into contact with pleasant and helpful. Would absolutely recommend DFW collision, truck looks great!!! Thanks
John Terry is one very good agent and kept me informed of car status. Awesome job
Yes. It all went well thanks to Melissa n Chris. The car also look real good.
The DFW Collsion Center is fantastic. They were prompt, efficient, and did a thorough and perfect repair. Yvetta, my advisor, kept me informed at every step. I give the Center an A.
John and crew did a thoroughly professional job, returning my Acura on time looking like new Monday! I am totally satisfied.
The staff was helpful and always ready to help. The communucation was above and beyond. Yvetta was amazing and went to the extreme to make sure I was in the loop from the beginning of the process until the end. Love her xoxo
The repairs turned out great and I was kept informed of the progress the entire time. Job well done!
Great customer service. Yvetta was great
Great job. I will recommend DFW Coll to my clients! Perfect service.
Melissa did an excellent job with assisting me to get my vehicle repaired, kudos to the DFW Collision team as well!
Moses and Brenda were knowledgable and efficient. Great job!
One of the best customer service experiences I ever had. I received constant updates on what was being done to vehicle. I could not ask for a better experience. Yvetta Dittmer is the best , they do not make people like her anymore.. Thanks so much and I will definitely recommend DFW collision to EVERYONE!!!!
Great job!!! I was so nervous about the repairs - Moss's made me feel very comfortable about leaving my car with your team. The daily texts also easied my mind. I teceived my car 3 days earlier than promised. Also the rental car process when do smoothly. I liked the life time warranty on the repairs since I do keep my cars for 12 or 13 years. Thank you for making me and my car feel like a priority.
Moses was very professional me communicated with me throughout the whole process. I was very pleased with turnaround time. I would definitely suggest DFW Collision to others.
Everyone person I dealt with was friendly, professional and very helpful. My car was repaired before the timeframe they gave me and I was updated via phone and text message it was excellent customer service!!
The customer service we got from John Terry was excellent. At this time our cars seem to have been repaired properly. We were not happy with how Allstate caused the repairs to take longer than anticipated. John made every attempt to help us out.
the work was not done up to my expectation I have called and talked to Chris at the Arlington location I hope this problem will be resolved
Last night I went home and check around,I saw the right rear bumper still open big gap
This was a great experience and I really appreciated Yvetta taking care of my car. I'm happy to have a place to go if I ever need body repair again.
Melissa was very helpful and friendly. Repair was completed in a timely manner
Vehicle Make : Mitsubishi
Thank you all so much for a job well done communication with me was great and the job was done in actimely manner.
You all have done amazing job and went over and beyond on the customer service. I have had my car for 15yrs and it has been hit twice in that area, but it has never returned to me this perfect. It looks like it did, when I first purchased it. You kept me informed on every step and delivered my car back to me before time. hanks and keep up the great work
Tammy Rand Turner
Thank you for the professional experience and outstanding customer service.
I'm very busy and they helped me to get things done regardless. Job well done.
Roberto Moses Depaz did an excellent job. He went above and expectations. I would not hesitate a moment to take my car to him if needed.
Please thank him for us.
Ben and Dolores Cruz