Very helpful and great service thanks
Moses made everything as easy and smooth as possible. I dropped off my vehicle on a Saturday, and it was ready the following Friday. We were visiting from Houston when the accident occurred, and Moses was very sensitive to our situation and ensured repairs were completed quickly and that we did not have to adjust our trip back to DFW in any way. No one ever wants to deal with vehicle repairs after an accident, but Moses made our experience truly memorable! We highly recommend Moses and his team at DFW Collision!
Fast service... and ready to help
I appreciated the car was finished on time (one day early), communication was timely and thorough, car was washed and wiped/vacuumed before delivery which was also nice. Thank you!
The communication regarding the progress of the vehicle was great.
Both text and by phone.
Thank you vetta and team!
They did a great job of repairing the left front fender of my car, however they dripped a solvent on the hood damaging the paint. I'm very unhappy about that.
This is the best service that I have ever received anytime for collision repair! I am 1000% satisfied. My car looks beautiful!
Heath was awesome. My truck looks like new again. I appreciate them taking the time to align the bed and bumpers so it looked factory again. Thank you.
Moses and the staff at DFW Collision are the best!
Great staff, especially Yvette, always helping and made this streeful event easy for us. Thanks very much.
Hillary was FANTASTIC!!!!
I'm chose DFW Collision Center to repair my 2013 Cadillac ATS. The price was reasonable and convenient. I was pleasantly surprised at the great customer service that I received from your staff. They kept me informed about the progress of the repairs by text. I would like to especially thank service advisor,Yvette D.
She explained and answered all of my questions about the repairs..
I would highly recommend DFW Collision Center. Oh, did I say how clean my car was????I was impressed... Thank you!!!
Lindy is great at communication! Thank you
The body repairs look good but the work on my topper is not satisfactory. I will bring the vehicle back for your review.
Oh my God! DFW Collision is Superior!
They finished my car before time and my
Car looks like a brand new car.
They did an excellent job! If you need
A good repair shop, come to DFW Collision.
I was very impressed with the service I received and how I was kept informed throughout the process.
On a scale of ****- 10 you get a 10 and Yvetta gets an 11.
Excellent service in a timely manner.
Lindy was great. Thank you DFW Collision
Great service, they fixed my truck in a fair amount of time and beyond expected with the constant updates letting me know the progress of my truck!! Awesome 10/10
Did not finish when they said they would
Thanks GUYS! I WILL PEOPLE TO YOU ALL. Y'ALL ARE THE BEST!
Thanks for outstanding customer service. Timely updates and even finished b4 estimated time. Very happy customer.
This is the best collision experience I've ever had. Fast service and the car looks great!
I'm above and beyond satisfied. Very professional work and numerous text messages with status updates. All repairs are perfect and truck cleaned up very well upon completion. Yvetta did a fantastic job from start to finish and I would def recommend for anyone needing work done again (hopefully not me tho????)
It was prompt. The people are very kind and friendly.
They did a great job in fixing my car.
I am very impressed ....great great job yall
Best customer service experience I've ever had. I was treated well and informed of progress at all times. Excellent process; everything was "just handled" extremely well.
Friendly service, daily updates and great repair!!! I would not go anywhere else!!!
Brenda was absolutely friendly and so helpful. Moses was great as well.. You guys have amazing team. On the scale of 10. I grade you all a 10.
I've always had a car guy in the family till recently the past 2 years since my mom passed I haven't had that car guy to turn too.. My experience with DFW Collision, Arlington location, was off the chain! The AWESOME experience started once I walked into the door on a Wednesday and it continued till the following week on a Tuesday that I picked my car up! The staff was very knowledgeable and very helpful thru the whole process and I'm definitely recommending them to anyone that asked where I got my car worked on & also I'll be back! Thanks guys!
Repaired wheel severely out of balance.
Paint and body work very good,service very good,updates good.
Very professional and courteous. My car looks brand new
Thank you to Lindy for her help with the insurance company and getting my car repaired quickly.
Best repair experience I have yet to experience. From the moment I first came to DFW I was greeted as valued customer by Mr. Heath and his staff, which is a plus in my book. Throughout the whole repair process I was updated daily on status of my repairs. Ounce again that's a another plus in my book. Comparing SEE others hands down they are the best of the best. Thks again for my out of this world repair experience.
Everyone was very helpful and my car was repaired actually sooner than I expected.
Moses was very consistent with communication and expectations
The services provided by the team led by Moses was
This process was very simple and very fast service.
I appreciate the great service I received. Thanks.
DFW Collision was an easy process with a quick turnaround to get my vehicle out of the shop. The communication about the progress of my vehicle was great, and my vehicle was ready quicker than anticipated. DFW Collision has a friendly staff and the quality of the work done to fix my vehicle made it look shiny and new. Very pleased and would highly recommend.
i love the updates and the customer service. You also had my car ready ahead of schedule. Thank You,
Friendly and quick experience. Ty
Moses did great job of keeping me informed about car repair status.
Roberto Depaz was incredibly responsive to my needs and made sure I was comfortable with leaving my vehicle in his care after my auto accident.
I received daily updates on the progress of my repairs and the car was finished at the promised time.
This was a super repair experience under a stressful circumstance. 5 star service.
Good friendly and completed in a timely manner..
You did a beautiful job of repairing the Body.
I also appreciated the car being returned clean
Inside and out. Thank you, for a job well done.
Thank you for everything, very quick service and very professional!
Yvetta was awesome and so was the staff!!
Great service, very professional. Will definitely use the again .
Chris and the team did a great job!
The compassion and love I felt from Yvetta was incredible. She made me feel like my car was in wonderful hands. The communication via text was very informative and kept us knowledgeable. I never felt rushed with phone calls and all my questions were answered with confidence. The last step that the mechanics performed was thorough and found another problem with our car. We are so thankful that they took the time to go over the entire car and make sure they were giving us a safe vehicle.
Heath was great and informative throughout the whole process!
Heath and the staff were absolutely a pleasure to have done business wirh! Thank you for a great job!
Everyone was so friendly and helpful. My car looks great and was so clean. Thank you, I will definitely recommend your company.
Good service, thank for your business
John was very knowledgeable. He communicated with me several times. He was very kind.
Vechile was ready when promised, it was clean and look great like new.
John was an excellent representative to work with during the repair process
It was a very good job done on my car and I got my car back 6 days before the scheduled collection date. I personally think this was beyond and above effort. I appreciate it.
Love Moses!! Polite. Kept me up to date on the progress of my car. Thanks Moses!!! He needs a raise!
A great big thank you to everyone! You all deserve extra vacation and a raise. Yvetta is amazing and I can't thank her enough for being so kind. Hopefully I don't have future issues, but you better believe that if I do, you guys will be the only ones to I let repair my vehicle. Thank you all again!
Text messaging is 24-36 hours behind employee calls and pick up info. Other than that it was a lovely experience with all of the employee updates and personal updates
Moses was awesome and kept me updated every step of the way.
Great job. Keep up the good work
I was 100% satisfied with my recent repair experience as well as the customer service. I was truly impressed and happy with the fast and professional service on my vehicle. Thank You DFW Collision team! Will certainly recommend to friends and family!
John and front desk folks were all great. Appreciated knowing the status of truck through the repairs. No surprises at end and ready on time! Great experiences!
Yes the service was appreciated
I haven't has the chance to look over my car. I will do that tomorrow.
Good work. Repairs look great
Everyone was very friendly but John Terry put DFW Collision over the top. He walked me through the whole procedure. He provided me with transportation to and from shop. He ordered parts and was able to complete the work ahead of time. He is very knowledgeable and a professional all the way.
Heath has awesome customer service skills. He is truly an asset to your business. I love the text message updates. For someone with a busy life this is a great way to keep me updated. The car looks wonderful. Thank you again for the awesome work on my vehicle.
Very fast service. Job was completed in 2 days! Amazing!my truck looked like it never had any damage. Staff is friendly and professional.
Excellent service, everyone was professional and very nice to deal with.
Moses ensured my repair progress was communicated to me. The repair was done timely and my vehicle was not only provided to me ahead of schedule but completed seamlessly so tha I had no idea where the was. Communication was wonderful! Customer service was exemplary.
Car was damaged in repair process.
They provided great customer service and fixed well the car????.
I'm appreciative of the work you guys do and you're customer service. It was a pleasant and smooth experience, thank you
Finished my truck a day early. They communicated with me every step
Loved that they detailed my truck before I picked it up
Thank you Moses for being a true professional you turned my bad experience into a pain free and stress free experience. Thanks for keeping me informed on the progress of repairs it eased my mind . DFW collision I will recommend you to anyone and thanks again one more time. Kudos to Moses.
DFW did an excellent job on repairing my car. They made the processs smooth for me after my brand new car was hit. Great job!! I will definitely refer their business to others.
Yvetta was awesome. She kept me informed every step of the way and even took time to warm up my car before I picked it up. This was the smoothest and most efficient repair experience I've ever had. Thank you Yvetta and DFW Collision Center.
John did great and it really is no ones fault. John got sick so Chris took over. Instead of a quote of 3 day repair it turned into 5. Chris was very professional and explained the reason for being behind. I totally understand but still a little frustrating paying out of pocket for a rental. Other than that, great job!
Very nice. Very good job.
Great job! Appreciated the attention to details and the updates as the work progressed. ThNk you for the prompt and friendly service.
It was a wonderful experience when my world and car were rocked. I got regular text updates on the progress of repairs.
John took me under his wings beginning night one of the accident. He assured he would get looking new again.
Yvette was very sweet and helpful. You all did an amazing job fixing my vehicle and I am very satisfied with the follow up and repair time. Thanks again.
Vehicle Make : Volkswagen
Everyone was great. From Yvette to the girl at the front with the VW to the man with Labrador Retrievers who helped when Yvette wasn't there. Just friendly, fast, helpful.
Everything was perfect, it was completed on scheduls, the work was professionally done and the customer service was the very best. Thank all of you so much. Merry Christmas.
The service was excellent and I appreciate the way I was kept up to date on the progress. I will definitely recommend DFW collision to any one in need of their services. Thank you!
My car dashboard was covered in some kind of white residue. I had to spend over an hour trying to get it all out but it's still stuck in a lot of spots.
I just got my truck back today. Took some time on it but they got it 99% looking good. One of the coolest customer services staff ever! Her name was Lindy and she's a Alabama roll tide fan! ???? Geaux tigers!
Everyone, especially MOSES did an incredible job in every aspect of my car repair - from walking in front door to the handing my car back. Communication was super all the way thru, keeping me informed regularly. Wow they did a superb job.Thank you.Faynel
Will definitely recommend DFW Collison to my customers. Not only does my car look good as new they gave great customer service!
Thank you DFW Collision!
I'm a repeat customer unfortunately. I think I have a moving target on my vehicle. Moses is awesome! So professional and courteous as is your other staff. Very efficient and timely with great communication. Won't ever go any where else!
They even fixed my blinker. Great service.
Estimated time of repairs was accurate. Heath did a great job facilitating the experience. Thank you.
Appreciate the continued communication through the repair process.
They did a great job. I was done in a timely manner. I was very satisfied. Thank you Billy Lafond
Thanks for finishing well, esp. the driver's side mirror.
I appreciate the frequent txt messages to keep me updated about the rapairs that were being done with my car.
John and the team were amazing!!! I never waited more than 5mins on my visits and my car was ready 3 days before schedule!!! Yeeeeeessss!!! Thank you guys!!
Great job. Even vacuumed the car! Would definitely recommend.
Technician kept me posted with everything that was going on with repair appreciate everything you guys did
Everyone was professional and friendly. They made you feel relaxed when you were waiting. Always had their paperwork ready. Very efficient.
Excellent job. 2nd repair from yall. That's why we came back! Very easy to work with
Chris provided good service.
Moses was great! My experience was great and I will recommend your company to family and friends.
Dfw rates a high five and a plus ten in my book ---polite people -I was always informed of progress ---my car was delivered when said ---cleaned and washed wow I was surprised !!! Will always sing your praises and tell everyone how pleased I was!!!!
Mr. Terry was very courteous and efficient. He was able to inform me when the work was completed.
You made the whole experience very painless the rent car, repair in my car and Calming my crush nervous having my new car damaged you made it all better thank you
Yvetta is a good service adviser.
we are still needing touchups on the fender paint
The car looks brand new. I couldn't ask for more.
I was provided status at regular intervals and car was finished ahead of schedule. John and his team did a terrific job, AGAIN!!!
The lady who helped me at the front desk was very nice and helpful. Moses was professional and kept me informed during the process. Receiving those daily updates made me feel valued as a customer as he took the time out of his busy schedule to update me.
Y'all did an amazing job with my car. I was impressed the minute I walked in with how everything was handled and explained in detail what would be fixed. I had the additional security of being told that my car would be aligned in case there were any issues. Everything was handled professionally and I had the peace of mind that everything was handled with care and correctly.
John Terry is a true professional. Knowledgeable and could break it down for a dummy like me. He kept me informed and actually came in ahead of the completion day goal. In other words he under promised and over delivered. He has earned ALL my business. In fact I am bringing another car to him and am in the process of having DFW collision service our fleet needs if they should occur. Of course we hope our company vehicles won't need it but stuff happens.
The trunk was not detailed, the trim molding on right front windshield was missing and a piece sticking out of left side, the license plates and frame, registration sticker and toll tag were destroyed. A good job was done on the damage however.
Thrilled with the work. Love love love the clean detail. Everyone super courteous and felt they had my best interest & not just the insurance company. Thank you!
Great customer service. All of the staff were courteous and helpful. John Terry is an exceptional rep. He goes above and beyond what's required. He exhibits a true sense of caring for his customers.
They completed my car sooner than expected, which I was truly grateful for. Chris answered all my questions, and was very pleasant. The ladies who answered the phone whenever I called, were also very nice every time.
I was satisfied with my repair...
I have had a wonderful experience with DFW Moses and John are the Best!!!
A great job it was done, on my vehicle, I will recommend, DFW Collision, with friends,
The people in charge did a great feedback, about progress,
Gary Morrell was a great representative. He informed me of everything and took the time to call and update me on any changes. The car came out great!
The rep was amazing, kept me informed. I will highly recommend this center. Thankyou all for your help!
You guys did an excellent job! Hail damage gone! Yvetta was the most excellent person to work with. I am sorry I do not know the name of the front desk girl. Lindsay I think was genuinely nice. The repairs were awesome. I feel likeI have a new car! The communication and genuine concern & understanding from each employee I encountered was outstanding. I appreciate that more than even now perfect vehicle. Thank you. I hope I never have to have collision repair again but if I do, I know where to go. My genuine thanks back to you guys.
Everyone was very nice. Moses took care in keeping me up to date on the happenings. I appreciated that.
Yvetta was extremely helpful, very knowledgeable, and absolutely professional! Thanks a lot!!!
They did an excellent nob and were very nice people.they did work in the time frame they said.i would highly recommend them
The contact of tellinge how the process was going for the repairs was ber appreciated
The work was ver good alsp
Vehicle Make : Mitsubishi
Great job guys once I dave enough money up im bring my vehicle back in and getting my frontin and the passenger side mirror fixed.
Thanks a million.
Thank you for doing a great job.
Moses was great and kept me well informed. Everyone was nice and professional.
So far so good. Staff was very friendly
Missing a cap in the bed of my truck. One side of the tailgate is dented at the joint still. It's not at all convenient to bring it in anytime soon.
Chris was great to work with. Very informative about the repairs to my vehicle and even making sure things that I couldn't see with my natural eyes were addressed
we picked up the Honda Accord and we love working with great people. I have already told friend about the way you do business!
Your team is the best????
The personal was outstanding! The information on my vehicle was updated daily and kept me informed of the repair progress. All needs that were needed beyond my requirements were covered by your service personal or Sir Moses my DFW Collision representative. I am extremely delighted in the work completion and the timeliness there of. Thank you, I appreciate your services. SBaker
They are very friendly , helpful and on-time. I am satisfied with their quality of work. Moses was very helpful.
I liked to receive Daily notifications stating where my vehicle is at and if it will be completed on time. Plus, Yvetta was a pleasure to work with. We will use you guys in the future.
Exceptional customer service and repair. Very pleased with the daily communication and "Pearl" got to come home three days EARLY!! Thank you, I will definitely refer your collision center.
My second time using your service and that decision was made after my first visit. Great friendly service
I'm extremely satisfied with the repairs on my car and Moses was always professional and kept me informed throughout the whole process. Excellent job!!
Love love your DFW Collision Center courteous kind patient very informative at all times prompt John Terry was so helpful in the time of my accident reassured me that all things would be top notch when I picked up my car and I was not disappointed thank you DFW.
The car was not repaired correctly the first time. I had to bring back my car for an additional repair.
Moses DePaz did an outstanding job keeping me informed throughout the repairs. Thank you for everything.
I loved how my car came out! Customer service was great! Thank you!
The service and attention provided by the team at DFW Collision was more than exceptional! Yvetta and Chris were very detailed in their communications. The texts provided giving status updates was fantastic. I told everyone at work "These folks make wrecking your car and enjoyable experience". Outstanding!!
Great job if repair and reporting. Thank you, Jan
I'm very satisfied with the work done on my car. The Advisor, Moses DePaz, was very professional and courteous.
Excellent service from dropped to pickup. Text message updates were great!
John and the crew did a great job. The car is perfect and it came in just under the quoted price. I am delighted.
They were the best!!!!!! John,Chris , Brenda,Lindy were so nice .please give them all a raise!!!!!!
Looks great and was completed timely. Thanks.
I was very satisfied with Moses and the job done on my car
Great Service, and communication. Well satisfied. Greatly appreciated.
I was blown away by how wonderful the service was. They made the whole experience easy and painless. Melissa is an absolute sweetheart and so good about updates and communication. I will definitely recommend DFW Collision to friends and family!
Melissa did a great job keeping us informed of the progress of repairs on our van and also had excellent customer service! You team returned my car to me in excellent condition! I will definitely recommend DFW collision repair to all my friends and family! Way to go!! Many thanks for helping through s very stressful situation!
We asked to have the backup camera checked since it was out of alignment. It is still out of alignment. We can see the license plate now, and before the accident we could not see the license plate. We don't know if the distance from objects is correct or not.
The chain of communication is not the best. Representative claimed she contacted me the day after my vehicle but I only receive a text stating that I would be contacted soon regarding my vehicle. I did finally received a phone call and email, but did not receive any of the other notices
Great job where status could be sent through text message I was always kept in the loop and love receiving my status update text messages from Melissa. Melissa was awesome, friendly, and great service adviser. Although the first time I saw her was when I picked up my car I felt that I had met her in person before picking up my car. Again great job!!!
Totally satisfied with the professional job and personal attention given. Would recommend DFW Collision to anyone. Thanks for the pleasant experience.
Very nice job...only problem was the carpet hook. Looks very good I am very happy
Melissa was great and the text updates were very beneficial.
The gentleman that communicated with me frequently was very nice. Moses Depaz was outstanding.
Thank you for keeping me updated throughout the repair process. Customer service was very good.
Good customer service goes a long way. John Terry provided excellent customer service!
Very friendly staff they really work to make you feel comfortable knowing that they're going to take care of your car
I was very happy Mr. Terry was able to help with the completion my vehicle repair. And he has the two missing molding panels on order. I appreciate very much his stepping in to take care of everything.
They kept me informed but it took so long. They covered my car rental beyond the30 days but parts & other problems kept coming up. They wanted it right so I appreciated that
You did really good and professional,and the follow up texts for the status of the car repair. I am very satisfied.
John was awesome!! He fixed my car back to new
There was a hiccup in the communication regarding where text updates were being sent, but I'm a repeat customer, so no worries. Maybe there was something on the forms that caused my texting number to be changed. Other than that, you exceeded expectations again.
Melissa was amazing and very helpful in getting my rear bumper repaired. This was my first time ever getting body work done on my car and I am completely satisfied. I not only highly recommend DFW Collision Center to anyone who is in need of work done to their car's body but also recommend Melissa. On top of this, Melissa deserves a raise for such a friendly attitude, insightful knowledge, and willingness to go above and beyond to satisfy the customer. Thank you, Sonny N