The truck looks great and done two days early.
Vehicle Make : Volkswagen
From start to finish, Jake at DFW collision made sure that my experience getting my car fixed was easy and convenient. He was always available for questions and made sure that things were ready -- I never had to wait! He also made switching back and forth between the rental and my car easy (helping with car seats, etc). My car looked brand new when I picked it up and I couldn't be happier!! Thank you so much!
Jake was really great! The work looks well done. I would only recommend that the bay door is open during open hours. It appeared the collision center was closed when a pulled up at 9:15 for my appointment . There was also a red X above closed door. It looks a confusing when the service area has a green light with open doors . I appreciate my experience inclluding ease of rental car pick up and return ????
DFW Collision made the repair process extremely simple and painless.
There was a five day delay for the scheduled pick up date of my vehicle.
Excellent job great staff
We were more impressed by being informed about the process of our truck. The job was done perfect
Awesome customer service and timely. Detailing
The car was a great book bus! Thank you!
Everything went great. Nice people good job.
And fast and priced right
Only suggestion would be to have signs
Showing where you are inside it was very
Confusing almost went to different place
Because I stood around and was ignored by
People in used cars since I did not know where to go
Finally a nice young man came in and took
me over to proper place
After that I was very satisfied with The
Manager and Jake
Nothing about the whole situation was pleasant.
From the moment I dropped it off to the moment I picked it up.
All they did was the bare minimum... never was test drove, never was completely finished. How do you repair a frame and not at least drive the vehicle to see how it handles? No measurement taking, no alignment checked. They got there money I got a half **** job.. but that's what happens when some one hits you and there insurance has to pay.. not sure if I would ever shop at stonebriar Chevrolet again
My truck was there for 31 days to minor repair work. That is unacceptable and now I doubt I will even go there for an oil change.
Great team and excellent work!
On time, did good work, waited after 6 a few minutes so I could pick up
The staff were friendly and helpful
Did a really awesome job and a timely Completion
Aaron and Jake did everything possible to get my truck fixed. Couldn't ask for more. Thanks guys. My pickup looks better than before the wreck.
Grest job. Quick service. Great updates. Would use them again and told my friends about them.
Jake was a pleasure to deal with.
They did a great job. Jake provided excellent customer service and made sure that my automobile was repaired correctly. The communication (status of my auto) was very helpful.
Our service rep kept us updated on repairs and was a good guy to talk to.
Aaron was great! He kept me updated and had no issue.
Everything was smooth and easy, I appreciate it very much. Jake was great to work with.
Overall, excellent customer service.
This was a great experience! Communication was great and my car looks fantastic! I was so impressed that it was cleaned up even on the interior!! I will definitely recommend DFW Collision -Frisco to family and friends for body work. Thank you Jake and team!
We have moisture in the rear left side taillight. But the rest of the car looks phenomenal!!! They did an AMAZING job with the car! The customer service and updates were great! I will recommend you guys in the future! You guys made everything very easy!
The repair was quality and the delivery was on time. Communication in between drop off & delivery could have been better, but, delivering on the customer's expectation is the most critical.
Everything was great until I had to drive the car at night. The headlights were not adjusted and I could not see. I fixed them myself.
My Corvette Stingray turned out great! So glad to have it back. Everyone I either spoke with or met at DFW Collision was super nice. Would definitely use your company again ... but don't be offended when I say I hope that isn't anytime soon! LOL Sharon J
Very easy to deal with, everyone I talked to was very nice and helpful. My only complaint is that I now have a few white specks on my driver's side door panel.
The staff is amazing, my rep was hands on and made this a great experience! I will refer friends and neighbors!
Very satisfied!!! Thank you so much!
I was greeted immediately when I walked in the door which was very nice. Jake was very nice. I really felt as though he had my total happiness as his number one priority.
Proffessional service all the way
I wouldn't take my car anywhere else. Jake and all the staff were great to work with. The extra little things they did and the constant communication was great. As far as service and customer service, they are by far the best I've ever seen, not just from the car business, but any industry I've seen. Thank you Jake and all the staff at DFW COLLISION.
If you have been calling from a Houston number. Leave a message next time. I don't answer calls from people I don't know. ????
Jake did an excellent job explaining the repair process. The repair was done well and I got my car a couple of days earlier.
My experience was great! Thank you!!!
Jake and Melissa were great to work with and the work that was done was excellent.
Service and delivery could not have been better. I will recommend every chance I get.
I can't tell that it was repaired or repainted. Great work.
Job well done. Employees very courteous and helpful.
Car ran poorly. Return car to you
Stone briar Chevy was awesome
Great Service and friendly. Date of completion was on time.
Completely Satisfied with the service!
A job well done Jake did a very professional job and his comunation skills right on track
Very nice people. They were quick to get our car repaired and did an outstanding job.
I have never had a better experience with an auto body shop. The team at DFW Collision went above and beyond my expectations. They kept me informed and up to date on the status of my vehicle in addition to meeting the promised delivery date. The finished product showed no signs that my vehicle had be in a hail storm.
My wife is very happy with the car.
Jake and the whole team kick **** !!! Great work !!! Completely satisfied !! Will not take my truck anywhere else !!!
Service was great and jake kept me informed throughout the entire process. Would definately recommend DFW collision center to friends.
You guys were great!!! Thx again
Everyone was so kind ! Thank you
Aaron was great to work with and am very pleased with the results.
Josh and the team did an amazing job fixing my MX5. They kept me fully updated on the work being done, communicated well on any potential impacts, finished ahead of schedule and were super friendly throughout the process. I was sent to DFW Collision after being hit by someone else (Farmers suggested them) and I plan on returning in the future if I find myself in need of any repairs. I've already referred them to a few other people. Thanks so much, you made the experience much less painful than I anticipated!
Excellent work done in a timely manner with great customer service
Very professional from start to finish & completed my repair a few days ahead of schedule. I would use them again.
Professional, friendly and great on communication. I'm looking forward to a long relationship for all my Chevy service.
Car looks good, finished earlier than stated, easy in and out
Everyone was very helpful in satisfying my car repair needs. The updates via text as to the status or stage of the repair was very informative.
Easy to work with and excellent customer service and communication during the repair process.
the process was smooth and simple. Jake was enthusiastic on helping me repair my car. they finish before expected and the car looks great. Thanks for the seamless process!! Thanks
The customer service and body work DFW provided was excellent!! Jake was extremely helpful and pleasant to work with! I felt very informed and comfortable throughout what would normally be a very stressful process!! Thank you so much Jake and DFW Collision!!!
Our Cruz is in good shape again. You guys did a great job. No issues and absolutely no complaints about the service. Even though Our other vehicle was purchased elsewhere, I'm going to bring it to Stonebriar for service from now on. Only advice I woud give is to the company. Have confidence in your people. Surveys make you seem needy.
Paint looks fantastic, great customer service
Very professional and friendly process!
Good job on updating progress of repair. Would have liked to had entire truck buffed to match repair side.
Jake did an awesome job making sure we were all on the same page through thorough communication.
Jake was totally great and helpful through the whole process!
Very pleased with status updates throughout process. Also very pleased with Jake the representative handling the repair process.
Everyone was very helpful. Thank you so much.
If I ever need repair, I will be back!
Driver's seat is squeaking due to impact of accident. The squeaking noise was not present prior to accident.
The due date was extended twice.
Vehicle Make : Volkswagen
Team was professional and friendly. They kept me informed at every step of the process which is much appreciated.
Job was done well and in a timely manner
My experience was great!! From the time I first walked in the door to when I picked up my car, EVERYONE was extremely friendly and helpful!! I will be back!
Even though I did have to take my car back to make sure the car lights were aligned correctly and to find out why the car door wouldn't unlock by touching the door handle the whole experience was fantastic and loved being kept in touch by text. Everyone was great.
Great service ahead of schedule
They kept me well informed on the progress of my repairs. I picked up my car and the repairs were perfect. I am extremely pleased. Thank you
Great experience all around. Every employee was extremely polite, I received updates everyday on progress, and my car looks great! Thanks!
Too numerous to detail here.
Great service and professionally handled.
Great communication and updates
Excellent customer service I'm a fan
My car looked amazing. The repainted portions matched my car perfectly. The staff was friendly in person and on the phone. I liked the text updates on my car during the repair.
Best service I have ever experienced!! Friendly, helpful and awesome job!!! Thank you!!
Good communication. Very friendly and very good customer service. Thank you for taking good care of my car.
Chris and Jake are great and took good care of me and my car.
I had a great experience! I barely stepped foot in the door before Austin and team took over. They called Hertz for someone to pick me up and even handled the pickup of my rental when I picked up my car. Austin went out of his way to coordinate having a safety recall fixed after my vehicle damage was repaired. I will be contacting State Farm to let them know what a pleasure it was working with you guys! Thank you!
Great service. Everything was done in a great time and professional manner. Thank you.
Absolutely satisfied Jake was cool and very professional it was a pleasure working with him!