Thank you so much. Excellent service.would be happy to use you again
Excellent service, beautiful repair work, and a highly professional attitude on the part of the entire staff. I am totally pleased. Thank you.
They were extremely helpful in all aspects of the repair. From getting a rental car to keeping us informed on the progress of the repair, plus they beat their estimated time schedule. And the repairs were excellent. I will highly recommend them.
I did not want my headlight replaced. now it looks funny with one brand new one and one old headlight that irritates me a little bit other than that the car looks good so far
All were courteous, professional and helpful. Met commitments in terms of schedule. Very pleased with the overall experience.
I like the updates. Process was uncomplicated, straight forward, professional, and friendly.
No problems, good work. Very satisfied
Headphones in my car came up missing. They never leave my car. I used then 3 days before I dropped off the car. I went to use them the day after I picked it up and they were gone. I always leave them in my console. I talked to Ron ( the mananger) and he said he would look and get back to me. He didn't call me back. I ended up having to call him back.Talking with him he stated he didn't know what happened to them and says there had never been a theft problem. I get why he says that. I will tell you I have looked everywhere in the car and house ( on off chance I did move then) I can't find them. They were 200 beats earphones. I wouldn't normally bring it up because I would worry I was wrong and would hate to falsely accuse someone. However I have no doubt they came up missing when my car was there. I have been a good customer to autobody usa. Between Coldwater and Sturgis stores I have brought my cars there at least 5 or 6 times. This will probably be the last time. Also when people ask suggestions on where to take a car for body repaires this story will come up. All Ron the mananger had to do was first call me back like he said he would and second, probably meet me half way in cost or headphones. I never asked for money from him. I was hoping he would do the right thing. If you have any questions my email is Thank you
Jim was easy to work with, and on top of keeping me informed. The text updates are a nice touch.
The repair work looks great and was completed in a timely manner. Thanks to everyone involved for a job well done.
I was pleasantly surprised with quick service I received. Work was done in record time. They went above and beyond my expectations. I will recommend Eric and his team to everyone. I'm very satisfied.
Thank you for cleaning it too
Everyone very nice and complicated as promised and they kept me updated with what was happening. If I ever need work again oi will be back and will pass along to friends and family. Thank you so mush
Did a great job on my car!
Great job, exceeded my expectations I would recommend your services. Van looked brand new off the show room floor inside and out. My wife commented that she thought she was in the wrong van do to hiw nice it looked. Thank you again for your time and care of our vehicle.
thanks for your patience I can be bothersome and my car looks good
My Dodge Caliber repair was impeccable! The dent was removed, paint buffed, passenger side door fixed, whole car was washed and cleaned inside - exceeded my expectations! I've already shown my Caliber to my sister and State Farm employee and I'll pass on my immense satisfaction to Steve Franks - our Coldwater agent.
Very first class! Enjoyed the service done by them! Very professional!
I would recommend them I had a good experience
Thank you for the nice job you did, inside and out!
Your team has an awesome customer service attitude and I really love the text message updates. That lets me know that you guys are actually working on my my vehicle and it's not just siting on the lot. Thank you for your services ????.
Sorry. We left vehicle there. Back door doesn't open right. Almost feels like it drops and the latch gets caught on something. Also there are scratches on back corner right under tail light that were not there before accident. I will contact you in the morning. Thank you.
You guys went above and beyond anything we ever expected and we are very greatful for your service. Would highly recommend to anyone in need of repairs to their vehicle thank you for making our stressful situation a whole lot easier to manage.
Great work. Got me in and out quickly.
The friendly staff, the text message status updates and having it done when promised! You guys and gals rock and I hope the wildlife stay away from my vehicle. If not I will be back for a 3rd bumper. You are the only repair place I use. Thank you.
I was very pleased with how efficient auto body was throughout the whole process, from the quote until the day I picked up our van. Everyone was very nice to speak with and I liked that I was kept up to date on the process. I will definitely recommend your company. Thank you!
Vehicle Make : Land Rover
The best autobody shop i have dealt with from the quality to the customer service. I will be using them from now on.
I was very happy with my service from the time I entered the office till the time I drove off in my repaired auto. I will always speak highly of Auto Body service. Thank you and to JIM for being so helpful.
I've used USA Autobody on 5 occasions. I only patronize businesses that are customers of mine. Very pleased on every visit
You give 5 star service, thank to you .
Jesika extremely helpful, informative and gracious in her assistance. Will recommend facility for others in the future.
As always great experience completely satisfied. Randy Veld is the best to work with.
Thank you very happy good job
Job done quickly, repairs looks good, wife was impressed with detailing done on interior of car, thanks!!!
Everything was done smooth, staff was very professional. I was constantly given updates on the status of my vehicle.
Everyone was so nice. A special thank you to Debi who personalized my experience. Wonderful crew
All around great friendly and easy to work with
Angelo was very helpful and worked with us
Great, fast service with excellent customer service. Thank you!
Vehicle Make : Mitsubishi
Everyone was so nice & professional! Thank you!
Not satisfied with how the door panel was put back on. One fastener was broken and another missing. These should be fixed.
Thank you for getting it done and keeping me posted.
As always, professional an excellent!!
I would recommend anyone to you because you and your team do excellent work.so I would like to thank you so much for job well done on my Chevrolet Malibu.
Car looks great, what more could I ask for?
Jason was very helpful and accommodating. Front desk staff as always, polite and efficient. Thanks for everything.
Excellent workmanship. Jason very professional
I will definitely recommend you to others!
From the time that I pulled into the parking lot for my estimate and including the time that I pulled out of the parking lot a few days later after the repair was completely finished, I received top-notch treatment from every single employee. Jim Pohl was efficient, timely and gave me a couple different options. I thought that I would have to have the whole rear view mirror unit replaced. I had barely bumped the item and thought it was minor and only wanted to replace the mirror and that is what he did for me. After the work was completed, Jim accompanied me to my car and made sure that I was perfectly satisfied and even had my car washed!!! Deb, the administrative assistant, was friendly, very efficient, offered me coffee or water, offered to go out to my car to get me something, and even gave me their code so I could connect to the Internet! I felt like the only customer there, but there were other people receiving the same friendly service as myself. Love that place...other businesses could take lessons from them on customer service!!! They are truly Number **** in my book and I will be sure to always recommend them any chance I get!! Thank you, Autobody USA!!
Great service; however the secretary needs a little customer service training. I said said to her hi,(name) I see that my car is ready! With a big smile, she looked at me and said, well, I have lots of cars, how would I know which one is yours! I said the Cadillac CTS, she said well you should of say that, I don't know which one is yours. WOW.
I am very pleased with the entire process. The staff showed great detail and attention to my car as if I was the only customer. I am very happy to have had Autobody USA take care of my truck. It was a pain free and fast repair to my vehicle. Thank you
We've always taken our auto repair work to Autobody USA. As always the repair work was completed efficiently and expertly.
It look very nice, and I was very happy with it.
Very pleasant people to work with!
Great job as always my Jeep looks great .
Timely service and frequent updates. We definitely use again
They did an outstanding job you can't even tell it was in an accident. And was pleased that they kept us updated.
Great work and superior customer service!
You do such a wonderful job! I highly recommend you! Thanks again.
I did not expect interior cleaned. That was a nice surprise.
Fantastic service and a superb job on the repairs!!! Rick was very accomadating and kept me updated during the whole process. A real asset for Autobody USA. Because of him and his staff I will always use their body shop as my go to shop for repairs. I give them a 10
I am really impressed by your efficient work with State Farm Insurance.
It made it very convenient for me.
I enjoyed working with your friendly employees.
The car looks nice too.
Great job,my truck looks new again ! Thanks again.....
Timely, professional, clean, they did what they promised.
the car looks great and the service was outstanding. loved the text updates!
As always, Autobody USA did a great job before and during the repair process with providing updates, information, and all around great service!
Justin contacted me every time he had more information
about my vehicle. Another great experience at Autobdy USA.
We will be back next time our vehicles need your services.
awesome work will always go back
Wonderful service from everyone thank you for an excellent job and attention to the details I have worked with you before and highly recommend auto body usa
I loved receiving updates on the status of my repairs and timelines. The Jeep looks amazing! Outstanding paint job, and the interior was spotless. A great experience!
Well, I do not like coming to these type of places because I am a woman. However, the woman behind the counter was so nice. The estimator was extremely helpful and explained what he was going to do. I would come back to this place, even if it was more pricey than others, simply because of the wonderful people working here. I can pay anyone to repair my car, but I look for nice personalities and simply decent people. That is who works at this site.
This is the second time we've had to come her and we've enjoyed both experiences! Very friendly and they do an amazing job. They also got our truck back to us two days sooner! Will recommend to friends and family.
Like the work done will be back again
Liked the daily updates. Bumper looks good!
Great job. Can't even tell where it was damaged.
The repairs look great. I appreciated the updates. The customer service was awesome. I especially appreciated the clean car when I picked it up! Thank you!
Excellent repair . Better than I expected. I wil come back if I need
Erik was very helpful and kind. My car looks new and wonderful! I truly loved Autobody USA! I will ALWAYS recommend you guys!!
The professionalism displayed by Randy and Debi was very impressive. The work done on my car was excellent including the detailing of the interior. I especially appreciated the text updates and the follow-up phone calls. I will highly recommend AutoBody USA to anyone needing body work done.
I had new scratches on the front of my car and there was white paint speckles all over the car!
That USA Body in Three Rivers is the best! They are so friendly, knowledgeable, fast! Great people! And they do awesome work!
Service was great in the office and garage....Coffee was good....I really like the text notification system
Very fast and reliable. They told me what was going on every step of the way. A very pleasant experience.
Very professional and kept me informed of progress
Everything went well, car looks great!
I need you to check a sensor that keeps popping up saying I have a tail light out
Very nice people and good customer service. I would recommend them to anyone
The staff was great. Specifically Jim and Debbie. They both took excellent care of us. The staff that worked on the car did a fantastic job!! Thank you to everyone involved for making this an easy experience!
Everyone that I dealt with was very friendly and also very professional, excellent customer service. My vehicle looks fantastic and I thank everyone who was involved in the repair.
Work done as promised. Quality work, exceptional communication. Very satisfied.
I am very happy with the whole turn out of my 07 crysler 300. Even further more I didn't expect the whole car being clean that was also very appreciated. Very strong recommendation to others. Thank you again for the awesome work..
Erik was very thorough in his work called me personally if any thing changed and walked with me to the vehicle to make sure I was happy
Everyone was extremely helpful! Above & beyond! Great customer service
Great overall experience and excellent communication throughout the process.
Very good job and fast service. I'd definitely recommend you
Excellent customer service started out by your estimator Jim Pohl. By Jim keeping us inform on the status of our vehicle, we felt totally comfortable knowing the job would be completed on time. My wife and I will only utilize Autobody USA.
I was happy with my how everything turned out . . .... thank you .
Jason was wonderful in working with my schedule to fit my jeep into their schedule . I felt I was put first , which sadly you don't experience now days a lot . Thank you very much !
Great people and supior work on the vehicle.
Very good, helpful staff. We received updates along the way and they were always ready to answer questions. Jason even had a tech look into an unrelated issue with the car in order to provide my with advice on next steps. And Deb helped me get my car seats back into my car when I picked it up. Thanks!
Great service all the time, every time...
This was our first experience with this company. We were very pleased with the service and professionalism of everyone we came in contact with.
My Subaru looks new again:) great work!
Was very professional. Would recommend your shop to others.
Friendly, professional staff. Text updates regarding status of repairs. Completed repairs ahead of schedule. Exceptionally clean, and comfortable, waiting area.
We always have great service and Matt Tomlinson does the best work in the area. Thanks again.
Great service! Great communication the whole time. Thank you!
AUSOM customer service above and beyond normal????????????????
Great job - work finished before estimated time
Everyone was very helpful and nice. My car looks great. The inside was an awesome surprise. Thank you so very much!!
Wonderful job thank you very much
Once again you returned our vehicle above expectations!
Everyone was so nice and answered any questions that I had. They kept me in loop of everything that was happening and did a great job on the car! Very happy with the experience!
Always professional and great service ????????????
Very nice job on the repairs. Car looks like it is almost new
I love the update on the completion time... Everyone I came in contact with were very kind and helpful
Fantastic Job! Randy was accommodating and comforting. His demeanor allowed allowed us to indulge us treating our car as a child. The front desk was fantastic! I wish I knew her name. She offered me water for the road. What a human touch! Thank you!
Everyone was extremely helpful and pleasant. I was blown away by the customer service
Great people to work with. Always quality work. Would suggest them to anyone.
My van looked fantastic! I didn't even recognize it. Eric and his team went above and beyond!
It has only been 2 days since I have had my vehicle back. So far no issues. The weather has not been good to actually inspect the quality of the paint match yet but I know if I have any issues I am covered. Zurich protection needs to be applied after 30 days. I really did appreciate the constant updates. That was very helpful as I waited for the completion.
Angelo did an elite job of understanding each of my issues, worked thru them to a successful resolution and displayed a customer centric attitude throughout my repair. Outstanding service!
The car looked like it did when it was new,,,so please tell them awesome job thank you
Exceptional customer service and repairs. These guys exceeded my expectations. Very pleased with our experience!
Beautiful work as always Sturgis Store!Thank you for a job well done! M. Ford
Great shop and customer service
Great communication throughout the repair process and a great repair.
Very happy with entire experience with auto body USA. Jim was very friendly and kept us up to date on all the progress. Our car looks new and we are so happy that they cleaned it so well before giving it back!
Loved Deb! She took time to explain everything, and she was great with my kids.
My check engine light is on after my repair and I was told that I need to take it toa shop. I was told to tell the shop that Autobody USA sent me so i am assuming that means I will not be liable for the bill??? Nevertheless I dont think that I should have to take the time out of my day to fix something that wasn't broke when the truck was droped off.
Fast and friendly service. Will recommend to others.
I am very pleased with the results of my vehicle repair at Autobody USA. They kept me informed all along of the progress of my vehicle. And when I picked the vehicle up it looked better than expected. Keep up the good work!
My car looks awesome! Thank you all for the excellent work!
Always do a great job. Been using you for over 35 years.
Car looks great! They were very quick with the repair. Extremely friendly and polite. Answered all my questuons. Thanks!
Very happy with the work that was done on my car. It was done ahead of schedule and looks fantastic. I will highly reccomend you to my friends and relatives. Thank you so much.
Great job, expedient, good updates, courteous.
The interior of our car was cleaned very well! Not expected, but appreciated. Also, Deb contacted the company that replaced our windshield, and they agreed to cut the deductible that we owed in half. In addition, the repair on our vehicle was completed in only two days. An overall great experience! Thank you!
Thank u so much...The car was ready two days sooner than expected and u guys did a nice job cleaning the inside and it smells so nice..
The entire experience from start to finish was outstanding. The receptionist, Hailey, was always friendly. The car repair went well and was completed ahead of schedule. I never had to call for an update because Steve provided excellent updates to keep me informed. He was knowledgeable about the repair process, whiched helped me set appropriate expectations. The repair itself was done with precision. Plus, my truck was expertly cleaned in detail upon pick up. It was as good as new. Thanks for your outstanding work and service!
thank you for getting my car in and all repaired in such a short time! Looks and drives better!Candy Shearer
Great job and excellent communication this client.
Thank you very much for all the great work you do . Two thumbs up to everyone at Auto Body USA . Keep up the great work .
They did a great job, very happy with the work done!!!
TSC light is still coming on for the tracking headlight system. Will call soon to remedy.
Quick and friendly service! Thank you again!
Was really impressed how simple the repair process was. They were great at keeping me updated on the repairs.
Thank you for making the whole experience painless. I typically dread auto body issues but working with you folks was a breeze.
Great service, quality work!
Very nice, friendly service. I liked how they notified me everytime there was an update on my car. before I got my car back they asked I unneeded a cleaning for 25 so I said yes and I'm so glad I did it because I got my car back and it was spotless inside. Very nice detailing job. Great job overall. Autobody USA never disappoints!
Elliot was VERY helpful and always kept me updated. Text messages were also very helpful. Thank you
Amazing work and great people. Thank you for making my car look beautiful again!!!!
Great repair, great price and excellent service! A experience!!!
It's not the first repair that you have done for our family. But you are the only shop we consider given our past experiences with you. I've referred several others to you with confidence. Keep up the great work. James T. Loebig
Thank you Justin for keeping me updated and keeping my car at the 5 day repair even with delay from bumper. You guys did great.
Thanks for a great job. You are the best.
I was extremely impressed with Jason.
Great job & very quick turn around. Thank you so much Auto body USA
Great job. Car looked great
As nice as the text message update system could be it definitely has glitches to be worked out. I got quite a few contradicting messages.
The finish work is excellent and everyone was very easy to deal with thank you
I noticed after I got my car home there was a deeper scratch where the rear view mirror had been vandalized that I didn't see. I was disappointed with your profession that you didn't see that when the mirror was being fixed and at least say something about it so it could have been repaired while the car was there.
I trusted you to repair my car and return it in drivable condition and you didn't and had no explanation as to why except lack of communication not the right answer will not acceptable. If I did that at my place of employment people would actually die.
Debbie and Jeff were great in providing timely contact and both were pleasant and professional during my interaction w/ them. They made the process simple and quick.
Thank you for repairing my car.
You are very kind and helpful to me everytime.
Kept me updated on progress, work completed on time, work quality excellent.
Excellent communication and follow through.
Being I was out of town when thevrepsirs were being done I still was informed via email as to progress Excellent system.
Very happy with the updates throughout my repair. Car looked great.
Vehicle Make : Oldsmobile
Did what was asked
Met my expectations
Car looks great, thank you!
The Avalanche looks great! It was nice to receive text
messages on the status of the repair. Everyone was extremely
helpful. We would definitely recommend Auto Body USA!
Made my car look better than when I bought it:) keep up the good work:)
Everything was fine except the late start on my car because I hadn't signed an authorization to go ahead and I wonder why I wasn't given that when I was there with my car getting the estimate.
Justin and the rest of the team did an excellent job. While I only interacted with him, I know there was a larger team behind the repairs. Thank you all for the tremendously professional service.
Very friendly clerk on front desk, awesome work! Keep up the awesome job!!
You guys are always super great to work with. However, this time it took forever to get my car back. I realize it was a supplier issue, but I am not looking forward to taking time to come back for the part when I already waited two extra days for the car to be finished.
Great job to all involved! Thank you!
They kept us informed about every detail. They finished ontime and car looks great. They also were very helpful making things as convenient as possible for us.
Very timely & thorough work completed by the auto body USA team in otsego. Will definitely use them again in the future. Loved the text updates to keep me informed of the progress of my car too.