Great service! Great communication the whole time. Thank you!
AUSOM customer service above and beyond normal????????????????
Great job - work finished before estimated time
Everyone was very helpful and nice. My car looks great. The inside was an awesome surprise. Thank you so very much!!
Wonderful job thank you very much
Once again you returned our vehicle above expectations!
Everyone was so nice and answered any questions that I had. They kept me in loop of everything that was happening and did a great job on the car! Very happy with the experience!
Always professional and great service ????????????
Very nice job on the repairs. Car looks like it is almost new
I love the update on the completion time... Everyone I came in contact with were very kind and helpful
Fantastic Job! Randy was accommodating and comforting. His demeanor allowed allowed us to indulge us treating our car as a child. The front desk was fantastic! I wish I knew her name. She offered me water for the road. What a human touch! Thank you!
Everyone was extremely helpful and pleasant. I was blown away by the customer service
Great people to work with. Always quality work. Would suggest them to anyone.
My van looked fantastic! I didn't even recognize it. Eric and his team went above and beyond!
It has only been 2 days since I have had my vehicle back. So far no issues. The weather has not been good to actually inspect the quality of the paint match yet but I know if I have any issues I am covered. Zurich protection needs to be applied after 30 days. I really did appreciate the constant updates. That was very helpful as I waited for the completion.
Angelo did an elite job of understanding each of my issues, worked thru them to a successful resolution and displayed a customer centric attitude throughout my repair. Outstanding service!
The car looked like it did when it was new,,,so please tell them awesome job thank you
Exceptional customer service and repairs. These guys exceeded my expectations. Very pleased with our experience!
Beautiful work as always Sturgis Store!Thank you for a job well done! M. Ford
Great shop and customer service
Great communication throughout the repair process and a great repair.
Very happy with entire experience with auto body USA. Jim was very friendly and kept us up to date on all the progress. Our car looks new and we are so happy that they cleaned it so well before giving it back!
Loved Deb! She took time to explain everything, and she was great with my kids.
My check engine light is on after my repair and I was told that I need to take it toa shop. I was told to tell the shop that Autobody USA sent me so i am assuming that means I will not be liable for the bill??? Nevertheless I dont think that I should have to take the time out of my day to fix something that wasn't broke when the truck was droped off.
Fast and friendly service. Will recommend to others.
I am very pleased with the results of my vehicle repair at Autobody USA. They kept me informed all along of the progress of my vehicle. And when I picked the vehicle up it looked better than expected. Keep up the good work!
My car looks awesome! Thank you all for the excellent work!
Always do a great job. Been using you for over 35 years.
Car looks great! They were very quick with the repair. Extremely friendly and polite. Answered all my questuons. Thanks!
Very happy with the work that was done on my car. It was done ahead of schedule and looks fantastic. I will highly reccomend you to my friends and relatives. Thank you so much.
Great job, expedient, good updates, courteous.
The interior of our car was cleaned very well! Not expected, but appreciated. Also, Deb contacted the company that replaced our windshield, and they agreed to cut the deductible that we owed in half. In addition, the repair on our vehicle was completed in only two days. An overall great experience! Thank you!
Thank u so much...The car was ready two days sooner than expected and u guys did a nice job cleaning the inside and it smells so nice..
The entire experience from start to finish was outstanding. The receptionist, Hailey, was always friendly. The car repair went well and was completed ahead of schedule. I never had to call for an update because Steve provided excellent updates to keep me informed. He was knowledgeable about the repair process, whiched helped me set appropriate expectations. The repair itself was done with precision. Plus, my truck was expertly cleaned in detail upon pick up. It was as good as new. Thanks for your outstanding work and service!
thank you for getting my car in and all repaired in such a short time! Looks and drives better!Candy Shearer
Great job and excellent communication this client.
Thank you very much for all the great work you do . Two thumbs up to everyone at Auto Body USA . Keep up the great work .
They did a great job, very happy with the work done!!!
TSC light is still coming on for the tracking headlight system. Will call soon to remedy.
Quick and friendly service! Thank you again!
Was really impressed how simple the repair process was. They were great at keeping me updated on the repairs.
Thank you for making the whole experience painless. I typically dread auto body issues but working with you folks was a breeze.
Great service, quality work!
Very nice, friendly service. I liked how they notified me everytime there was an update on my car. before I got my car back they asked I unneeded a cleaning for 25 so I said yes and I'm so glad I did it because I got my car back and it was spotless inside. Very nice detailing job. Great job overall. Autobody USA never disappoints!
Elliot was VERY helpful and always kept me updated. Text messages were also very helpful. Thank you
Amazing work and great people. Thank you for making my car look beautiful again!!!!
Great repair, great price and excellent service! A experience!!!
It's not the first repair that you have done for our family. But you are the only shop we consider given our past experiences with you. I've referred several others to you with confidence. Keep up the great work. James T. Loebig
Thank you Justin for keeping me updated and keeping my car at the 5 day repair even with delay from bumper. You guys did great.
Thanks for a great job. You are the best.
I was extremely impressed with Jason.
Great job & very quick turn around. Thank you so much Auto body USA
Great job. Car looked great
As nice as the text message update system could be it definitely has glitches to be worked out. I got quite a few contradicting messages.
The finish work is excellent and everyone was very easy to deal with thank you
I noticed after I got my car home there was a deeper scratch where the rear view mirror had been vandalized that I didn't see. I was disappointed with your profession that you didn't see that when the mirror was being fixed and at least say something about it so it could have been repaired while the car was there.
I trusted you to repair my car and return it in drivable condition and you didn't and had no explanation as to why except lack of communication not the right answer will not acceptable. If I did that at my place of employment people would actually die.
Debbie and Jeff were great in providing timely contact and both were pleasant and professional during my interaction w/ them. They made the process simple and quick.
Thank you for repairing my car.
You are very kind and helpful to me everytime.
Kept me updated on progress, work completed on time, work quality excellent.
Excellent communication and follow through.
Being I was out of town when thevrepsirs were being done I still was informed via email as to progress Excellent system.
Very happy with the updates throughout my repair. Car looked great.
Vehicle Make : Oldsmobile
Did what was asked
Met my expectations
Car looks great, thank you!
The Avalanche looks great! It was nice to receive text
messages on the status of the repair. Everyone was extremely
helpful. We would definitely recommend Auto Body USA!
Made my car look better than when I bought it:) keep up the good work:)
Everything was fine except the late start on my car because I hadn't signed an authorization to go ahead and I wonder why I wasn't given that when I was there with my car getting the estimate.
Justin and the rest of the team did an excellent job. While I only interacted with him, I know there was a larger team behind the repairs. Thank you all for the tremendously professional service.
Very friendly clerk on front desk, awesome work! Keep up the awesome job!!
You guys are always super great to work with. However, this time it took forever to get my car back. I realize it was a supplier issue, but I am not looking forward to taking time to come back for the part when I already waited two extra days for the car to be finished.
Great job to all involved! Thank you!
They kept us informed about every detail. They finished ontime and car looks great. They also were very helpful making things as convenient as possible for us.
Very timely & thorough work completed by the auto body USA team in otsego. Will definitely use them again in the future. Loved the text updates to keep me informed of the progress of my car too.
The team who worked on my car did an exceptional job! Steve was outstanding to work with and kept me very well informed every step of the way. The women who work at the main counter were always friendly and extremely helpful. It was really a great experience!
My car looks amazing thank you all so much for completing it and especially in this Bussy holiday time!
Very professional work. Very courteous front desk staff. Only issue is they had agreed to balance the pressure in my Honda car tires which they didn't. I had to take it to the Dealer.
Everything went fast and easy! I was terrified at first to have to have my car repaired (I really don't like talking on the phone) but felt better after how helpful and nice everyone was. When I first called, the lady I talked to was organized and on top of everything, she had an answer for all my questions and talked me through everything I needed to do. My husband recommended I go to Autobody USA and I will defiantly recommend it to others.
You did an awesome job. I am very pleased.
Thank you so much for your experience and friendliness and professional courtesy it is greatly appreciated
I was very satisfied with the overall service I received! The lady at front desk is extremely friendly and very helpful :) Definitely a great asset to your business. The gentleman handling my quote and questions concerning my repair was very nice and knowledgeable. I felt like he took his time to listen to any additional concerns about my vehicle not properly running with use of my auto start. I love love picking up my vehicle cleaner than I left it! I would highly recommend your services to anyone! As I have already raved to some family and friends on how happy I was with my previous experience and am a returning customer. Keep up the good costumer service. It's not always easy to find nowadays.
I was very impressed with the quality and speed of which the repairs were made on my vehicle. I also appreciate the courteous manner in which I was updated via text message about the timeline of said repairs being made. To show my appreciatin, I would like to bring your team in some complementary cookies. Merry Christmas.
Jason was great to work with. Honest, quick to respond, and super helpful. Would use this shop again.
Everything went well thank you Gary
Everyone was really nice and stayed in touch.
Very happy with the service
I am very happy with the way it looks so far I like that you cleaned it up for me thanks for the great job
I loved how clean the shop was and everyone was so nice and professional.
Everyone was very nice and kept me informed along the way
Great all around customer service. Thanks - very satisfied.
Repairs turned out great! Got it done quicker than than the estimated time! Thanks!!
Vehicle Make : Mitsubishi
I thought they text updates were good.
I was very pleased and impressed with everything about autobody USA the customer service, daily updates, finished product, and going above and beyond cleaning my car. I felt like I got into a new car. Would highly recommend them. Thank you!!
The body work was great, but I really appreciate how my car was cleaned inside & out when I picked up.
Debbie is a gem. All customer service folks should have her attitude of caring. Likewise, Randy,
The **** got dropped as far as communication with us but then was corrected to our satisfaction. I have only had the car back for 1 day but it looks good and seems to be working well.
Everyone was very nice. Dawn at the front desk is a keeper!
Excellent job ! I would never go anywhere else !
Vehicle Make : Volkswagen
The hood, which had to be replaced, does not fit as well as the original. In fact, it's quite noticeably gappy -to the point that it doesn't even look fully closed.
Thanks again for the wonderful work you did on my truck, once again you performed above and beyond expectations and your staff are always friendly & professional !!!
I wasn't sure if I was completely satisfied at first, but you took care of the little problem I had fast and efficiently! So yup I am happy ????
Great communication during the whole process
Love the Sturgis branch. Will never go anywhere else!
The crew at the Sturgis Autobody USA is top-notch. From the first phone call to the estimate to the final sign off, they're kind, helpful and happy. While a wrecked vehicle is never a pleasant experience, yet Lynda and Eric always make it a great interaction. Also, the work is too notch and leaves the vehicle like new. We won't go anywhere else.
Friendly staff. Repairs handled quickly.
Service was excellent and the car looks like new. Thank you.
Job well done. Thank you.
Very professional easy to work with. Went above and beyond.
I had a great experience. All employees were extremely helpful! I will absolutely use them again.
We love Autobody USA Rick and the staff are awesome and amazing.
Thank you guys for everything you do.
Al & Carrie Sharron
I appreciated that my car had been washed and vacuumed on the inside. Repairs looked great and it was fast.
Thank You so much for the detail work you did for us we do appreciate it a lot we will send along your service to others in need
Car looks great and was even cleaner on the inside than when I dropped it off :)
Once again a job well done.
The team there was really nice, they explained the process, showed me current progress, and was open to questions and critiques. I was impressed, and I like the email updates letting me know when it would be ready.
Friendly, professional, and reduced my anxiety by 100 percent, big thanks to Randy and Deb . job well done????
Good job!! I enjoyed the daily updates!!
Rick is one of the best when it comes to customer service
Loved getting the text updates on my car's status. The only thing that would make it better would be have an estimated time of completion at each step - even if it was a simple "on track" comment.
The team went above and beyond. Very satisfied customer!
Rick was great, I would bring any repair to USA body.
Everyone was professional, courteous, and customer oriented. The entire process of what you would do and what I needed to do was thoroughly explained. Each time someone said they would do something, they did it and followed up to notify me. Very satisfied with the work performed and even received two compliments that it was new truck. The use of texting to provide status updates was appreciated. Job well done to everyone and a big Thank You.
Very nice very professional workers. Repairs are beautiful and have so far had no issues. Thank You!
I thought it was great how they kept me updated on the completion date and time
Excellent repair and customer service.
Great service, very friendly and professional.
My Durango looks great. Thank you so much for detailing the interior. I was not expecting that. I will definitely be a return customer.
Sturgis Autobody always performs exceptional. Great place and trustworthy!
Car looked Great! Did a fantastic job, and done ahead of schedule.
My car looked great and the fact that the inside was clean was a complete surprise!! Great job Randy!
Thank you to everyone for the customer service
YYou had it down to the minute when it was going to be done, excellent service. Highly recommended for quality.
The car looks great. Thank you.
My expectations were exceeded! I was kept updated on all progress and set backs by text as requested. My van looks better than it did before the accident! The service was very friendly :) I would recommend this place without a second thought. Thank you for your good work!
Great job looks outstanding, and a super quick turn around was awesome!
My car looks brand new again! So pleased with their work! I will definitely bring my car back here for any future body work I need done!!
Great service, nice text updates, very friendly staff. You have my business from now on.
I was completely satisfied with the out come of my truck, very impressed no after market parts were used. I was promised my truck back Friday the 21st, received back a day earlier. All the staff was friendly and very attentive. Thanks for a job well done! Although I am not hoping for any future accidents! Thanks again
Everyone including Dawn at the front desk and Steve the service manager treated us the way we expected to be treated by a company that really cares and services the customers. The work was excellent and the service was outstanding.
In addition, we were given excellent estimates and work progress was communicated to us in an effective manner.
My wife and I would gladly recommend Autobody USA for any automobile repairs.
You guys are the best. We send everybody we know to you for body work. Never even think of going anywhere else
Eric and the rest of the staff at Auto-Body USA not only exceeded my expectations, but they did 5 days quicker than expected and kept me updated the entire time. Linda was extremely helpful and courteous --between Eric and Linda this was hands-down the best customer service I've ever experienced at an auto-body shop. I can not speak highly enough of the professionalism coupled with the excellent work they did! Strongly recommend to anyone looking for the best service in the area.
Excellent service from start to finish.
It was really good to get our Traverse back & see that the inside was clean. That was a wonderful surprise! Thank you! ????
Great job. Very quick and friendly! My car was even done a day early!
Quick And Friendly Service. Repairs were Top Notch and Vehicle returned to Me Sparkly Clean. Thanks a Ton!
Love the work you do. Always recommend you to people!
I want to tell everyone thanks for doing a great job no on my Sport Trac and was totally surprise to see how clean the interior was. I could not be any happier with the a job well done
Thank you Thank You, starting with the first phone call to Rob and then the Gentleman who came out and looked at my car to Kevin and the Ladies at the front desk and repair crew. Excellent service!
So far as I can tell right off, they did a fine job. VecHelena looks good. Door seems to work as it should. A little use will be proof. :-)
The guys at Autobody were very customer oriented.
Randy Veld was very helpful. And work seems to be done very well.
Csr was promised to be completed on a certain date and was not. Caused great deal of inconvenience and resulted in 2 days of lost wages (live on other side of the state and took off of work to get car, had to stay an extra day secondary to the car not being complete).
Always pleased with their work. Would not even think about going anywhere else.
Great work..looks like new. Great communication with me and rental car company.comoketed a day early!
From my estimate until I picked up, my car, I was so " impressed " with the personal interest all of the employees showed me and the short time it took to get my estimate, from Jason, which he explained to me. Was able to get my car in for repairs, quickly, and it was completed right away. Quality of work and car appearance was "EXCELLENT ". Thank you AUTOBODY USA.
Excellent service and the car looks great
I will gladly take my car there, again if I ever need to. Thank you. I enjoyed the text updates. They were cute!
Jason was extraordinary in his care of our car. He went above and beyond to make sure that we received the highest quality repair possible.
Rick runs a great shop there ...., I will be back
Excellent work and excellent customer relationship!
Very professional in all their work and customer service. Gave me a ride home after I dropped my vehicle off and picked me up when it was completed. I highly recommend Auto Body USA.
Vehicle Make : Volkswagen
Not only the tailgate looked good but the vehicle was cleaned inside and out. It even appeared to be waxed. With my physical limitations it is difficult to clean the van
Thank you so much.
I've used Autobody USA in the past for my previous car and was pleased with the kind, professional service rendered. I wanted to come back as a repeat customer. I'm very, very pleased with the recent work done on my current car and completed in such a timely manner. Thank you so much for your professionalism and the high quality of work done.
Vehicle Make : Volkswagen
Great job on the level of quality repair, good communication and kind service from Jason Cosby and Deb.
We were told the car would be done on the 26th. Then we were called and told it was not painted yet on the 26th, and that it would be done on the 27th. Our insurance company called and we where told that we could pick the car up on the 26th? In addition, I had asked for a repair to be done outside of the claim. It was not? I may have a billing issue as well. I sent Randy an email late in the day on the 26th.
My parents car looks wonderful!!! You even washed, vacuumed and topped off the gas!! You have a spirit of excellence that shows through the beginning with the estimate, to the middle by keeping me informed with the progression of the car and the spectacular ending. Thank you so much for turning my bad situation into a stress free one.
I was very satisfied with the way autonomy USA processed my car repair! Made it very easy!
The expedience of service, the friendliness of staff and the quality of work.
Dawn was amazing. She fought for me to get my money back from the rental car place and I was helped every step of the way
Excellent service, great people. Greatest results always delivered.
Thanks for all of your help
Great Job, looks like new. 100% customer satisfaction!
The car looks great!
Very happy with our service, and Jason was very patient and informative re our repair, as I had written down many questions to ask. He also said he would personally help me if I needed a ride to pick up our car.
I also didn't come to autobody as I thought you'd have the highest estimate (to support your large business / overhead ), but much to my surprise that wasn't necessarily the case.
Loved the texting keeping me up to date before I even could call and wonder what was happening
Jim was great
Excellent service and communication
I can't say enough, from the ladies that checked me in and to care of the paper work, to Steve making adjustment to the damage. Everyone very professional and considerate. In regards to the repairs themselves, outstanding and awesome. I'm very satisfied with the experience I had. Besides all that the interior and exterior was washed, vacuumed and you would have never known that my auto was in for repair. I warm thank you for all who took part in restoring my auto to the condition it's now. Thanks again and bless you all. Sincerely Drew W
Thank you so much! Keep up the great work! Everyone was very nice and professional. My car looks brand new again.
Would have been nice to automatically received updates on the repair process. Thought I was told to expect daily, or near daily, reports by email or text. Only problem with text is I normally do not do them and have to find my phone which does not normally get a signal at the lake in Michigan.