Rocco's Collision Center - Reed

We would just like to thank you and your team for working so diligently on the vehicle. We pray that God continues to bless you and your team.

Rocco's Collision Auto Repair Center have provided a professional, outstanding and quality service. Excellent and friendly customer service. Reasonable and Affordable price. Quality work was done to my car. I wouldn't find this kind of service anywhere else . I would recommend Rocco's collision Auto Repair Center to families and friends.I want to specially thank you to mr Jack and the team For a well done job. I will continue to use your service in the future. Sincerely, Nhien. ( Rocco's customer). Rating . 5 Starts. . I will inform State Farm how well the team did

Service staff was fabulous - friendly and helpful. Was kept up to Date on work progress. Highly recommend.

I would recommend Rocco's to anyone who needed work. They are very welcoming an most important they true professional's an there work speaks for itself.

The repair was supposed to take two weeks. It ended up taking a full MONTH. No one from Roccos called me to update me on the status of my vehicle. At the two week mark I called to find out what was going on. Apparently no work has been done yet, and they needed Progressive to come look at it again. That's fine but they waited until one day before the scheduled completion date to call progressive to come back out. One day. What were they doing for the previous 13 days? Why did no one contact me about the delay? Progressive came out on ****/17 (the date I was promised as the completion date). Work finally began on my car. But it still wasn't until Jake (maybe Jack? We only spoke once) called me on Thursday ****/30 to apologize for the terrible experience I've had that I finally received any actually accurate information about the status of my car and a real scheduled completion date. He was great, but he was the only part of working with roccos that felt even remotely professional.

Thank you

I thought the staff was amazing. My only complaint is that I wish there were more updates about my car through the process of the repair. After I received the first text message saying that I would be updated, I was under the impression that updates would be more regularly sent.

Thank you for the updates and professionalism. What felt like a huge imposition when it happened turned out to be not so bad afterall with your help.

I picked my car up and the Electronic Damping Control light was still on. Also my car gas level said 9 miles until I’m all out of gas. When I dropped my car off in January, my car was no where near empty. I was told that one of the workers had to take my car on a test run. Well, I guess they did more than just a test run, my car had 9 miles of gas in it, they went farther than around the block! I will definitely post this message on all the social media websites to make others aware of my experience. Hopefully they would think twice about getting service at Rocco’s on Reed st., in south philly.

Did a fantastic job, would highly recommend Rocco’s. Staff very efficient and friendly. Mike was terrific to deal with, as well as the girl up front all were extremely helpful. I will be going back soon to get more work done.

I’m satisfied

Everyone was polite and very professional. They made me feel welcome and secure in knowing that my car would be in good hands. I would return in a heartbeat.

Everyone went the extra mile to make sure I had my car back on time and the customer service was great

Courteous and attentive customer service. The car was immaculate and clean. We give them the highest marks for craftsmanship. We will call them first if needed again and highly recommend you do the same. Best of Philly!!

My car when I went to pick it up was dirty. It had paint on the molding on the inside of the door. And when I said something about it the man who was doing the work got upset like I was bothering him. I highly doubt that I would ever use the service again and I would never recommend any one to the shop.

The staff was knowledgeable and friendly. They were constantly updating me in the status and return sauté of my vehicle

Great experience. Thanks.

Rocco's Collision does excellent work and the people are very friendly and helpful

Quick, thorough, and professional. I’m thankful that I brought my vehicle here

Although there were delays due to electrical problems they stayed at it and make sure that everything was in excellent working condition before releasing the car. Finishing is excellent.