Very satisfied with auto worlds staff and procedures , very organized , communicates well with customer , insurance and car rental . Everything was convenient and efficient . Excellent proffesional establishment , will not hesitate to use or recommend in the future if the need arises .
Vehicle Make : Volkswagen
Wonderful job! Thank you!
I got my vechilce back and I can hear air coming inside there are dents and scratches there that wasn't there before and one of my fog lights on the side that was hit is not working.. also the TMPS light is on. when I called to let known my concern no one answered during business hours a couple times and I left a message and did not receive a call back. I expected
You always do it wonderful job and that is why I came back.
Wonderful! Wonderful! Job!
Went above and beyond, very happy
I like how the text message to give me status. All in all I'm satisfied. You guys went over the top, even though it seems impossible :))
Excellent service and a excellent work.
One damaged part was forgotten and not replaced when vehicle was ready.
Great help and customer service!!
**** has the best customer service team!
This is the second vehicle we have brought in to have you guys work on and the reason I chose Auto World Specialists a second time was for that simple reason, you guys are exactly that! SPECIALISTS at what you guys do and I appreciate the work that everyone puts in to getting our vehicle looking pretty again. From the front desk staff to the body shop staff everyone is great at what they do. Also, the updates via text messages are WONDERFUL!
Bottom line, I trust Auto World Specialists with my vehicles 100%! Keep up the great work and thank you guys so much!
Job well done
Employees very courteous
Overall it was outstanding support from the team. However, upon pick-up my back-up sensor was off center and I had to wait nearly 30 min while the situation was corrected. Surprised that the defect was passed on to me as a customer to notice. It was clearly obvious misalignment. Other than that, the staff was nice and friendly as they corrected the problem. Technician apologized for the delay. I would still return for any work in the future.
The repair was good just wish it would have taken the scheduled time, it took 2 days longer
I liked getting updated through texts. The staff is friendly, helpful, and I felt like they were on top of my case. I liked that everything was handled; I did not have to contact my insurance company at all once after bringing my car for the estimate. I really appreciated the car wash! I did not get a chance to really inspect my car closely, but the repair looked well done. The paint job looks great.
Excellent customer service from the front with Taiese and alumni desk to the
Back working with **** to the Car rental department
It's a great feeling when working with you all like family
Mahalo much Auto World specialist Ohana????
Did a great job. Fast and efficient. Thank you!
Excellent service. I love the text alerts that keep me up to date.
repairs took much longer than the estimated time but it was worth the wait.
Appreciated the updates on my car. **** explained line by line on what repairs were done. I really didn't know what was damaged except for the bodywork. He was very patient in explaining the repairs to me.
I don't think I've ever said this about a car repair shop, but everyone was absolutely great and the repair is terrific. Really a very satisfying experience. Great job all around.
Vehicle Make : Mitsubishi
Great service.......super busy place......very organized........great service......very impressed
Very friendly, courteous and would bring all my card here to fix. Thank you so much.
Persons I spoke to were polite and knowledgeable about the status of my car. I appreciated the text updates on the repair work. The car looks great. I am extremely satisfied with the outcome. Thank you very much.
I think it's more like the miscommunication with Geico Rep and the update were very late
There are serveral paint bubbles (orange peels) on the top bumper and sides. I would like to have it redone. Call me to schedule an appointment. Thank you.
Vehicle Make : Mitsubishi
Great experience with my car. Very professional team. I would highly recommend the shop
Im dissatisfied because I waited outside for my truck and I was told it was coming out but instead I had to find out on my own by looking on the side of the building that something was wrong with it. I went in talked to the front desk lady only to find out something wrong with my ac. This is very inconvenient for me now I have to pay for the insurance for the rental for the extra days I will have it because of this situation. I feel that's unfair.
I am always happy with tha service we get from auti world. Thank u . Tony baldomero
This was the second time I've had to use your service in as many years, and once again you've made my car look like new. The fit and finish is outstanding. If I had to find a negative, then I would comment on the estimated finish date, because I was first told it would take 2-3 days. However, I later got a text update indicating more than three working days to finish the job. This then interfered with my schedule, but I could understand the delay due to the holiday season. The next day, however, I got another text followed by a phone call saying that my car was done (effectively 2.5 working days). Everything turned out great in spite of the changing completion date.
Everything was great but wasn't told that you were only open until noon on 12/23/16. Had I not called, I probably wouldn't have been able to get my car until Tuesday because of the Christmas holiday. No need to call me. Work was excellent.
Definitely great service, completed before I expected, and with car rental on site, it was very convenient. Only issue was my inspection sticker had to be removed and was not replaced. I should have been told.
Excellent updates, rental car went super smooth, car repaired perfectly
Great job - thanks
Very professional, friendly and helpful.
The best body shop I've had the pleasure to work with! Extremely fast and courteous!!!
Please be more aware of cleaning the interior when replacing the front windshield as the installing left the black residue all over the panels inside the vehicle
Excellent Customer Service I was very impressed on everything updates texting. Again , thank you so much for the repairs done on my car .
Although it took longer than they initially said. The result was fantastic. It looks brand new. Thank you. The staff was wonderful. Thank you for a great experience.
My rear view camera wasn't working when I picked up my 2016 GMC Canon.
Truck looks brand new.
Thank you so much!
great staff great repairs
hope to never see you guys again hahaha
Excellent customer service. Thanks.
I like being updated about the repairs to my car. Kept my peace of mind.
Vehicle Make : Volkswagen
Excellent service since you first enter trough the doors with great customer service and attention and very quick.
Very friendly staff! The whole team at this repair shop is wonderful. Loved having my car returned to me detailed. I didn't know that was included but I truly appreciated it.
Vehicle Make : Mitsubishi
Some confusion with the text service. The job took much longer than projected, small hiccups that kept extening the finish date. The work that was done is great and i like the fact that you wanted to do the work right and complete. It was worth the wait.
Quick and friendly service. Always informed through text up-dates. I would go back if needed. Thanks Mr.Bae
The customer service was horrible, had my car for two week and some days, ordered the wrong bumper and keep giving me the run around.
Everything went very well with my car repair. Tiffany kept me up to date. Very good customer service. Thank you.
Work had to be redone and screws missing both times. Completion times kept getting pushed out for both initial repair and rework. Have to go back again to get screws.
Great Courteous Easy Awesome service
I appreciate the work been done to my truck job well done thank you
Very good customer service by Tiffany
As well as quality of work is top notch.
Thank you Auto World Spec. for job well done.
Very thorough, very professional, friendly and accommodating staff.
We were very pleased with every part of our interaction with Auto World Specialist. Your entire staff was attentive, courteous, and concerned with our complete satisfaction. We will definitely return if we have the need again, and we will recommend you to our friends. Thank you!
Roy was very helpful and courteous.
Customer service was very good - from dropping off the car, car rental, to picking up the car. The repair work looks great - good as new! Thank you!
It would be more better if u add up a service that is needed for the vehicle
Prompt and accurate. Friendly staff
I just want to thank everyone at Auto World Specialist for doing such a terrific job on our Dodge. The work that you all do as a team is truly amazing and refreshing. From start to finish the effort that you all put forward in keeping the communication line open with me both by text messages and via direct phone calls regarding our Dodge was greatly appreciated and also let me as the client know that I had nothing to worry about and that our baby was being well cared for! As far as the work done on our Dodge, well that was impeccable and we could not be happier! Not only will I use you guys in the future should I need any bodywork (hopefully I won't ????) on any of our vehicles but I will highly recommend Auto World Specialist to anyone I know who needs quality work done on their vehicles as well! And to anyone reading this who may be trying to decide on a body shop, take it from me if you love your car like we do, Auto World Specialist is where you need to go for 100% quality work and the best service on the island!
Also, I just want to send a extra thank you to Tiffany for the warm greetings and friendly smiles and Lynn for the personal phone calls to update me on our Dodge. The service provided by the both of you was truly and greatly appreciated! Thank you all for a wonderful experience!
Our after market alarm remote isn't working now. I called about the issue and they couldn't get ahold of the manager. They suggested I come back in the morning to see if the issue can be resolved. We'll see what happens in the morning. Other than that the truck looks great.
Great communication and super fast repair. Good job!
Very helpful and friendly staff. I like the text messages that keeps me updated on the status of my repair. Roy was wonderful and very helpful. Thank you for an awesome service.
The whole experience from the beginning was seamless, even with car rental. Customer service was great!! I love how car rental was onsight. Gieco has done a greay job with customer care. Hope I never have to make any future claims, but if I ever have to, I'll go with Geico/Auto World Specialists. I just hope my premiums don't skyrocket because of these fender benders. We'll see.
communication on status of the car was good and the staff was great to work with
Everyone that was involved with your company was very receptive to all my questions. Having my insurance adjuster and enterprise on your establishment was so convenient. Being open half day on Saturday provided my case to obtain a rental car and drop of my vehicle at the same time. When I received my car the radio did not operate. Instead of me waiting they returned the car rental and I was able to pick up my granddaughter from school on time. They then called the same day and retuned the car and it all was fixed. I will recommend to everyone the fantastic service provided myself and convenience of services provided all on the same location. Thank you
You guys were great! I'm so glad that Farmers recommended you. I don't think I would've had better service from any other company! I loved the consistent updates; so helpful during my busy work day!
Well done - very organized staff and procedure
The staff was very helpful and my car turned out perfect! Thank you!
My time with your team was a pleasure. Everyone was professional friendly and cheerful. I should be in a fender-bender more often. Mahalo, I'm encourageing my daughter to have her car repaired at your shop.
Tiffany, Nicole and Lynn were great in taking care of me. Check in was fast, text notifications were convenient and the car looks great!
The replacement window was fine but it got damage on window fram and we have to go back again to refram . I don't understand why the worker be more careful when they handling the car
Work not complete did not know about surcharge on charge cards
The handled my predicament flawlessly. Rent a car right on the premesis if need. Quick quote and constant updates on cars status throughout. Final product is stunning. Even though this was an insurance fix , I'm coming back to fix personal scratch later their work is that amazing.
Good job, good service. Only negative-clean Windows better, grimmer than what I brought in.
Thanks for cleaning and repairing my car.
Good job fixing my car,thank u very much.
I appreciate the fact that my car was vacuumed and the job was finished on time but I see defects in the paint job. I would like to know if the entire hatchback was painted. If it was, there was a lack of detail.
Great communication throughout the repair.
Thank you for everything. Liz was amazing with keeping me updated on my vehicle.
Great job. I like quality and the detail after. Highly recommend you guys. The only problem I got was you guys sent me a text saying the car was ready on Saturday but i got a call saying the car was ready on Monday. Might wanna fix the texting so won't add confusion.
The whole experience from the inspection to picking up my car was excellent. Your team did an amazing job with customer service and kept their word to repairing the car in 3 days. The repair was excellent and the car was detailed when picked up. I would like to thank everyone who helped me out through this process. I would recommend Auto World Specialist to family and friends and will return if anything comes up. Thank you again.
Service was awesome from initial call to final pick up! Truck was dropped off dirty and with a dent, returned better than new and freshly detailed, thank you for going the extra mile. Roy and **** are the go to guys! The update texts were a welcomed surprise, keep up the good work. Mahalo ****!
Amazing job! The constant updates were great as well.
You have done a good job and we love the service. Thank you for cleaning our car also.
The repair done was satisfactory. Little touch ups could have been done to make the work done look better. Also customer service was okay but scheduling had no flexibility. I was made to feel like I was a problem and wouldn't be served if I arrived late. I also had to call to see if my car was ready and then I had to be there within an hour for the last pick up at 4:30pm.
Overall from the written estimate, the job was completed to Geico specifications.
I will explain more when the representative calls.
Everyone was professionally friendly and helpful! Loved that Enterprise was right there inside! Very convenient! I was very satisfied. Location was easy to get to and clean!
Each person I encountered was friendly and professional. I appreciated there updates via text. I love the covenience of having Enterprise rent a car at the
at the same location I picked up my car, very convenient and efficient.
Everyone was so friendly and helpful. My car was in tip top shape! I appreciate all that was done!
All went very well, awesome customer service. Thank you!!
Awesome customer service. The job done on my truck was flawless
Very satisfied with the work done. My car looks like new
Tiffany Taylor is awesome! Very helpful, patient and knowledgable. And I'd date her if she was single. Lol
I've been taking all of my cars to AWS for over 20years, from the time Eric first opened his shop at the Pearl City Industrial park, then by the Airport and now in Kalihi, and for all these years, Eric and his staff from AWS has never disappointed me. I've been a satisfied customer for all these years. So from me and my family, they have not invented a word to describe how appreciative we are of what AWS has done for us!!! Thank you!!!!!!
Honolulu Police Dept.
They did a very good and fast job.
Very professionally administered. I appreciated the updates and the convenience of Enterprise being in the same location. I would recommend and choose AutoWorld again!
I was totally amazed; your staff went above and beyond expectations. They analyzed everything to ensure my car was properly diagnosed and made additional corrections that wasnt identified by my car insurance. They also cleaned the inside of my car which was soooo sweet of them. I really appreciate everything you all did and would totally refer you to anyone who needs assistance. Mahalo :)
My power button won't work on my car. Also, the door locks won't work. Called Lynn on Friday afternoon. Will call again tomorrow. Otherwise service was good
Overall I had a great experience but I was not satisfied with one woman by the name of Renee. She was rude, unorganized and just unpleasant to be around.
Tiffany was very helpful
In getting the work scheduled
I couldn't be happier ????
The staff, vehicle, and repair time to completion exceeded ALL my expectations!
THANK YOU AUTO WORLD!
Can't fix the problem about air bag flashing on dashboard
Excellent service and follow up with me throughout entire process. Wuick service. Rental options were also convenient and great to have right in the same office.
What an amazing experience! We really appreciated the daily updates on the status of our truck. We are so happy with the results and will be referring you to our family and friends!
Your update system is very poor and I would suggest you stop using it until it is correct information with the updates.
Customer services was excellent. Repairs were done well.
Although we ran into a few bumps. Your staff Lyn & Roy made it easier to handled.
Impressive repairs. Still confused about the adjustment cost
Lynn was very friendly and nice, made sure issues with the car were taken cared of..They even cleaned my car in and out..Autoworld Specialist indeed deserve their stars.
I really enjoyed the fact that I was being updated via Text for the progress of my car.
Also when I got my car back, they washed it and it looked spotless. Thanks again for the personal touch. 2nd time there and I would be comin back there more times if need be. Thanks again and Mahalo!! Blessings!
The staff was extremely helpful and I loved the text message updates. Getting the messages meant that I didn't have to take time out of my day to make follow up calls and worry about the status of my repair. I also appreciated the fine detail job that was done before the car was returned to me! Thank you for everything!!!
My car's reverse sensors were not functionin properly, which they fixed before I drove away. Later discovered many dirty streaks on interior ceiling panel and my rear window sprayer to the wash reservoir is not connected.need to go back to have it fixed.
We appreciated the team for putting effort in making sure they met our needs and parts for our truck. We liked the fact that the team followed up with orders, met with us, listened and suggested things that made it easier on everyone. Spenser and Tony were great to work with. We would highly recommend this place to anyone in need of an auto service after being in an accident.
Roy was very courteous, professional, and informative. The whole staff kept me up-to-date on the status of my repair. All my concerns were addressed and my car was returned better than expected. Thank you Auto World!
Great customer service and friendly straff. Did a great job with addressing my concerns and kept me updated about the status of my car.
Tiffany was very professional and kept me up to date on my X5 with phone calls as well. The gentleman from Entetprise car rental was very accommodating and super nice. Their customer service skills are commendable!
You need a larger parking entrance!
Mahalo to everyone at Autoworld. From the front office to the back shop everyone was helpful, friendly and professional. I loved the text updates and follow up phone calls. I went to Autoworld in three visits on different days at which the second time they were short staffed YET still managed to be helpful to all customers needs with patience and smiles!! Very important for customers like me! Definitely a place to have people referred too. I'm happy with my vehicle and made me happier to pick up a clean car! Thank you again for taking good care of my vehicle!
Took 2 weeks....toooo long for minor damage, twice u informed me my car was ready and twice I showed up, Farmers told me to ignore ur texts and wait 4 their call. I picked up my van and noticed my left front drivers side door had overspray paint. I had intentions to sell my van before my fender bender but now I feel I might have to take a lower price because of the 2 tone effect and questions that would result from a prospective buyer. Wouldn't recommend ur place of buisness to anyone
The car was super clean inside and out when I picked it up, thanks.
Vehicle Make : Mini Cooper
Everyone was very nice & helpful. Car looks great & seems to be running fine. I appreciate the wash & vacuum.
Reasons for some dissatisfaction: the repair job took a lot longer than anticipated. This probably couldn't have been prevented. One tire was flat when I came to pick it up. I don't think the flat tire was caused by the garage--the sensor was coming in even before this. But I do think they should have checked this before they brought it around for me. But **** went out of his way to take it across the street to air it up & have the tire checked.
Quick service and excellent repair and the staff are very nice and friendly
I was helped by Lyn and she was able to get me finished by the projected time. Also the car looked beautiful!
Friendly, efficient staff,great customer communication,
Clearly a service-oriented business in an age when this is disappearing!
Truck took way longer than estimated, paint job was horrible and the parts weren't put on completely and not cleanly. Horrible job and would not recommend. Good customer service anywho, just horrible work.
I love you guys... Roy, Tiffany and the rest of the crew. Thank you from the bottom of my heart. Everyone did a wonderful job taking good care of my scion xb. I will definitely refer you to my friends and family. God bless you all!
I was pleasantly surprised to see my car was washed, vacuumed, and cleaned! ) The emails were great and everything went fast and smooth.
Great job! Mahalo, shaka!
I was very pleased with the work that was done they did an amazing job the one and only downside was the length that it took to repair it and not receiving constant updates when there was a change of scheduling but other than that the manager took care of me and showed me around and everything that they did when he noticed that there was a small mistake he took the car back and apologized so much putting me into a rental care right away. I will definetly go back for anything else that I ever need
Dust, Contaminates,dimple on painted areas,frt bumper,hood,roof. frt cracked license plate bracket was not replaced as requested per phone con. White Buffing/polishing residue around edges of frt hood, rt frt qtr window and window sealseals/glass,rear roof antenna base. Dark Buff,scuff marks around rt mirrior/body repair area,rear roof antenna base, paint damaged/peeling at rear top/center of hatch. Left side of rear bumper black bumper step was coming off.(I pressed it back down while doing walk around on vehicle) not sure if it will hold.
I was quite disappointed in the condition of my vehicle for pickup. I showed Nicole the areas of my concern but I'd recommend using this review as a guideline too. I was told corrections would be made by 12pm March 29. Personally I don't know how all can be rectified in such a short period of time. Also,I did not have the opportunity to inspect the interior of the vehicle. Knowing the windshield was removed and body work was performed, I'm hoping the interior was as clean as I left it with your shop.
Michael P. McDonald
Really liked the texts you sent about the repairs.
You need to sell yourself to the car dealers. The mat paint job on my daughter's car is so unusual here your shop was the only one on the island that could do it. My dealer that sold her the car had no idea where she could get it repainted after her small dent job in a parking lot.
I satisfied your body work for my car.Thank you
As always Spencers and his crew always do an excellent job. Very happy and very satisfied
I was informed my car was complete and ready for pickup. During that duration I was given misinformation regarding the status of my car. I came in today during my work hour to pick up my car. I am informed they were unaware I was coming. They asked me to give them 30 minutes to wash the car. When I returned they informed "you have no gas and they are charging your battery." I was still patient and proceeded to make the payment. When the young lady pulled my car to the front I decided to check the car while they finished my receipt. The detailing as mentioned was not complete. The front seat looked as it were vacuumed and not detailed. When I looked in the back all of the trash that was left in my car by the individual who stole my car was still in the car. Nothing was discarded or detailed as I was previously informed. I am very dissapointed.
You did an excellent job and your staff is very professional and very nice. Would highly recommend you to friends and family.
I loved the text message updates and how friendly everyone was!
I was satisfied with the repair work but was wondering why it was in the shop for such a long period of time for just a minor bumper damage. It's not as if the bumper had to be replaced. Also upon returning home to Waikiki straight from the shop I checked the odometer reading. The odometer read 5073 miles.The mileage in was 4589! It had been driven 460 miles while in your possession! This is not right. I'm sorry but I am going to have to report this to the powers that be who regulate your business including the ombudsman, Better Business Bureau, in addition to farmers insurance company who provided you with this business.
Outstanding customer service! Great job on my car
The job has not been completed yet, the vehicle has there for over 6 weeks.
You guys always do a great job, your my go to shop and I can trust that you guys will always deliver exceptional service and quality.
There are still small bubbled but all in all a very good experience and mad e it easy
Everyone was always very courteous and friendly! Auto World Specialist went above and beyond to make sure that the work that they were doing was done right and on time! Thank you!
Being apprised by text messages were helpful.....and, convenience of car rental at location (Enterprise). Customer service staff were efficient and thorough.
Your team from Tiffany to your service advisor was awesome. I appreciated your texts to keep me updated. Love how my car looks!!!
Promising vehicle a c retain and extending several times and know third time car is still not read th. Nevertheless outcome was successful.
I was satisfied with how the car was repaired and with the regular text updates, I just wish it could've been completed sooner. I realize that parts were not available, but to be without a car for a month and a half was a hardship. Thank you for doing a great job!
I was completely satisfied with the customer service. Receiving a cup of coffee and a doughnut at 8:00 in the morning made my day. Everyone was so kind. I will recommend
WOW...the repairs look great. Thank you all and pat yourselves on the back for a job well done.
I think there could have been a little more communication about when the car would be ready.
Roy was very nice and professional. The ladies at the front desk were very helpful and friendly. Thank you for taking care of my "baby". The bumper looks fantastic. Much props to the person who repaired my bumper. I am thankful that there was no addition serious damages behind the bumper. Overall, everyone made me feel welcome here. I will definitely come back here again! Also thank you so much for washing my car!
Excellent customer service, always kept me informed and the repairs were completely perfectly!
They know why, and I feel lied to as well, the lock **** said that the bolt on the lock was too tight, if they didn't touch it, why was it too tight? I can see too loose, but too tight? Lies!
Picked up my car today. After returning to work realized right turn signal wasn't working. Jumped back into the car and returned to Auto World. The tech that replaced the bulbs was very cooperative and did the work within a half hour. Returned back to work. On the way to pick up my kids from school now noticed that some of the control levers on the passenger door are not working properly. Will be calling you guys tomorrow to have the car returned for a SECOND time. Real bummer. My time is precious. Thank god my boss is understanding.
Everything was good including the repair but I think someone was going thru my glove box compartment because my ipad cable was out and I stored it inside of the compartment wen I dropped it off to the shop also my wife's sun glasses were also out of the glove box compartment. No big deal to me but was kinda curious why it was out.
Well done. Thank you! Staff was very professional and courteous.
They went over and beyond a giving my truck back in better condition than I left it.
The woman at the front desk who processed my paperwork and took me outside to review the work that had been done was very helpful, professional and friendly!
Yes, I was satisfied but the technician forgot to putback the plastic molding in the trunk that hide the electrical , the wire and the box was at the trunk area, my husband has to put the wire with the box inside the home and snap back the cover.
Excellent Service.Excellent customer service (Mahalo Nui Loa Tiffany!)
Your company comes highly recommended.
I give your service for my vehicle 5****'s
Thank you again
My service at autoworld was AMAZING! Thank you for making what could be stressful experience easy and efficient. I would definitely reccomend autoworld to friends!
I am very satisfied with the service of Auto World Especialist the personnel is very kind and reliable, they did a very good job in repairing my car. They did all their best to provide me with the best service posible. I thank them all very much for a wonderful job.
We are satisfied with the repair work you did. However, it would have been nice to receive a quick phone call to inform us that our car would not be ready when promised. We had a schedule set up around this pick up time, and a heads up one or two hours before the promised finish time would have helped.
Kept us informed all along the way and returned it cleaner than we left it. Awesome service!
Keeping me updated and answering queries re progress of the work. Also very satisfied with quality of repair work replacing all damaged parts etc. sorry to hear about Roy's family emergency. Hope everything will be OK. We will remember him in our prayers. Thanks and Aloha. R Guerrero
The entire team is top notch.
My radiator cap was not properly screwed on when I picked up my car. On my way home from Auto World my car over heated. Then wouldn't start
Happy with work the only thing that upset me
is I have to keep call what time the car ready I have to take the bus to pick my car.
Very appreciative of recieving my vehicle, clean with a full tank of gas. My vehicle looked really good and I'm happy with my service.
Vehicle Make : Volkswagen
Quality of service looked great! Customer service rep, Tiffany, was exceptionally helpful in keeping me informed even with the delays. I felt well informed and comfortable with what was going on. She was a great representative of your business and I appreciate it!
I want to thank the technicians for the awesome job they did. And everyone that provide a great services. Keep it up!
I am pleased with the work that was done, however, there are a few possible issues that i would like to bring up that may or may not be a coincidence:
****) AC is not cold. I recently had the AC re-charged and it was cold as ice when the truck went in for repair, but that was not the case when i picked the truck up today.
2) Left blinker/indicator is blinking at a very fast pace. Again, not something that was happening when vehicle was dropped off for service.
3) Also, communication was slightly disorganized during the process. I recieved several conflicting texts and phone calls regarding the status of the truck repairs.
Other than that, I am happy with the quality of the repair work and the final discussion with the Manager, Mr. **** who was very kind and polite and took the time to let me know what repairs were made and if any issues come up he would be happy to be of assistance. Mr. **** made the final experience great.
Please respond with your comments to the mechanical concerns listed above and let me know if its just "bad timing" or maybe a suggestion on how I should address them.
Issue with GEICO on the deductible. Hopefully it gets resolved.
I can tell my car had work done on it:(
Customer Service was good. Just wish you folks could've assisted me with contacting BMW to apply the Glasscoat to my vehicle that was just serviced.
The text that stated when my car was ready was wrong. Good thing I called first rather than just showing up. Also, when I called the next morning I was told it would be ready by 4pm. And I called again that afternoon to make sure it was ready and I was told yes by 4pm. I arrived at 3:4pm n was told that my car was almost done and that they were detailing it. At around 4:30 I was showed my wheel was still drying up because it was just painted. The at 5pm I was showed my new tail light n they said they would put it on when I come back for my safety check. I said can u just put it on because I don't want to do that again. I finally got my car at around 5:15pm (an hour n 15 min after I was told it would be done n it was also dirty. Not washed or detailed.) I'm very disappointed because of lack of communication n miscommunication as well as my v8 decal was also not put back on my car. I found it in my cup holder!
Regarding my 2010 Dodge Caravan this have been since 7/22/2015. I am very satisfied with the service that was provided by Auto World Specialist, I would highly recommend anyone to get their vehicle repaired at AWS. Not only did they repair my vehicle but they also cleaned, put air in my tires, and charge my dead battery with no extra charge. Besides the service to my vehicle, they made sure I was comfortable and was well taken care of and even though I still waited a little, not one of them hesitated to ask if I needed anything. The representatives were very courteous with smiles and aloha, and although I never met the director personally I witnessed how accurate and prompt he was with another case they were taking care of and also works well with his employees with full attention. Will I take my vehicle back to AWS? Of course I will, it was a great experience to know we customers matter.
I'm a family oriented person and I love feeling the aloha from people whom I come in contact with. And as long as I get my vehicle done at AWS I would like to consider them as Ohana(family) as well. This is a 100% customer satisfaction comment. And as we Samoan say Fa'afetai Tele Lava(Thank You Very Much)!!!
Leiua. M. Tauiliili
Vehicle Make : Volkswagen
Customer service was fantastic. The availability of Enterprise was great. The original repair was great, however I had to take my car back twice. Once because the interior lights and dash lights wouldn't work. That was fixed and then I had to return again because the door panel and the dashboard frame were not attached completely. Third times a charm I hope!
Everything to me was okay.
EXCELLENT CUSTOMER SERVICE FROM ALL THE STAFF...WHAT I HAVE EXPERIENCED IS VERY MUCH APPRECIATED...THANK YOU..
Great experience. Staff was extremely friendly and helpful. I appreciate all their efforts and professionalism.
Everything was great. Service....great. Repair...great. Heck, you even cleaned my car!
Also, great to have enterprise right there. Made things so easy. I hope I don't have to see you again! Haha!