Hood doesn't fit right, and don't open right. Overflow container leaks. Tire rides ? On tight turn. Cowboy license plate cover is trashed.
My vehicle looks like it had never been in an accident. I appreciate Sean's attention to detail and feedback throughout the repair process. Thank you!
My manager, Shawn was excellent in communicating the status. My initial impression is the work was excellent.
It was a very professional service????
Everything was perfect and done quicker than expected!
Great job.... super fast and good quality
The team is very professional, and with a few problems couldn't meet the time line, service king kept me well informed.
Amazing service and follow. Very impressed!
Awesome job by everyone there! I loved the text updates!
Vehicle Make : Volkswagen
Friendly fast and a lot of attention to detail
I was kept very well informed through my whole repair process, my vehicle was repaired quickly and accurately and very clean to boot! It was a 10 Out of 10 experience for sure, would recommend to anyone needing service
Wonderful job and great people!
Great service! Everyone there was super friendly. Sean explained the entire process step by step and kept me updated. Everything was done in a timely manner,great experience!!!!
Thank you for making my repair experience easy and you even had it done before it was due.
The team did a fabulous job on the repairs including finishing the work a full week earlier than estimated. I would definitely return if needed.
Vehicle Make : Mitsubishi
I am totally amazed with this facility!!! It's the best thing ever! After being hit by a reckless driver this made everything better. Service is great, people are great, and my CAR is great again! Thank you so much for all that you do.
They were all very helpful and was very pleased with my car when I got it back was clean inside and out .I give them a 10
Sean did a great job keeping me informed!! My car looked great when I picked it up!!
Great service, Sean was extremely pleasant and helpful during this process....
Vehicle Make : Volkswagen
Thank you for finishing ahead of schedule.
I appreciate the updates very much. I also enjoyed working with Sean as he was professional throughout. I will definitely come back to this company in the future!
Beyond great job, both
In quality of workmanship and Customer service. THANKS Sean and mary
Mark says looks beautiful and purrs like a Tiger. Sean has made this whole experience wonderful and easy for me!
Kept me informed on my cars status at all times and his team did a excellent job
Very good service experience!
You did great. The washing of windows and vacuuming my car was not required or expected by me, but you choose to go above and beyond. The extra care, little touch etc make a big impression. THANK YOU!
The speed and quality of the repairs were both outstanding. Should I need to service my vehicle again I will certainly return here.
Great communication while my vehicle was being repaired. Great customer service from every department.
Excellent service all the way from Sean Grant to the high quality repair of my rear bumper. The car looks great!!!
Great service, wonderful people! Great work
Everyone I talked to on the phone keep me informed on what was going on,I liked that a lot. The people in your business where very nice went over everything with me. Very friendly .Easy to talk to. And just to let you know if I know of any one that need a car fix I will sent them your way..
Great services. Will recommend for others.
Great job!! My car looks as good as new. Great job at erasing the damage done.
Warm and friendly people to work with. Always able to answer any questions I had.
My Service King experience was great. Everyone was nice and helpful. They did a great job with my repairs. I also appreciated the text updates on the status of my car. Thank you!
I really needed to have my truck repaired as quickly as possible and they actually had my truck back to me a day earlier than promised! They exceeded my expectations!!
Unbelievable experience......Please take your vehicle here!! Loved the Text messages....Always informed.....You nevee want this to happen but....If its gonna happen, you want your vehicle here!!
You guys did a great and a timely job. You said it would be done by a certain date and it was. We will absolutely refer people to your company. This is the second repair we have had to be done. There again it was in a timely manner and a great job. That is why we returned. All your employees were courteous and professional. Thank you again.
Darrell and Lila Thompson.
Best repair I have ever had!!
Start to finish very smooth. Great email updates
Terrance, my contact throughout, was professional and courteous.
Would not hesitate to refer or use them again.
Repairs were done much faster than expected and truck looks like new. Excellent job.
Friendly, and suprisingly fast service. Great craftsmanship. More than pleased with the results.
Everyone was very friendly and very professional. My car is absolutely beautiful, I think it might look better now then when I first got the car,pure perfection. Your technicians are true artists! I will happily repeatedly tell my friends ,family,and strangers of my wonderful experience with Service kings Marysville wa and show them the artwork and repair of my car. AMAZING! I AM SO HAPPY! I CRIED ,THE WORK IS SO BEAUTIFUL! THANK YOU VERY MUCH!!!
Kala, Chris and Blake were phenomenal! I would definitely recommend them to everyone needing auto repair. Best service EVER!!!
Finished ahead of schedule, great job
I was definitely satisfied, both times I had my moms car fixed in Sept. Good Work Service King. Thanks again Gregg
Thank you so very much for the awesome job that you did repairing my vehicle. I want to say a special thank you to all of the people who took care of me from the time I walked in and said I need an estimate done because I was in an accident to the lady at the desk who scheduled my appointment and reserved my rental car to all of the guys/gals who did the actual repairs. Thank you all from the bottom of my heart.
They did a great job and were great at communicating. It was very nice that they were willing to work around my schedule.
I thought the fix looked awesome and done in a timely manner.
It was simple and easy, the staff was nice and kept me updated throughout the process.
Vehicle Make : Volkswagen
Super nice people and my car looks fantastic!!! Thank you!
Very satisfied! Excellent work! Looks brand new.
The whole process was exceptional. The kind of service you would hope for but never expected to receive. Communication was exceptional. Very much the key to success. I felt everyone I interacted with honestly cared about doing as good a job as possible. In many ways they went above and beyond. A special thanks to Terrence (hope I got that right!). Thank you for taking so much pride in your work. It truly shows. Of course I hope not to need repairs again, but if I do I would without question select this group again.
All team members I dealt with were extremely helpful, friendly and professional. My auto looks as good as new and beautifully clean inside and out. Thank you!
Outstanding customer service. Repairs were made quickly and I was constantly aware of repair status. Hopefully, after driving the car a bit, there will be no issues that weren't evident when we picked it up.
I would 100% bring my car back here 1000 times! The staff was so helpful and kept me updated throughout the process!
I thought the customer service and the job was well done
The car is still making a rattling noise that is concerning. This noise was not made before the accident, so it makes me believe something is still loose.
The folks at Service King (was Charlie's) have always been extremely kind, efficient and thorough through all our dealings with them. I refer all my friends who need body-work in their direction.
Every thing was done to our satisfaction, very prompt and courteous. Thank you Service King. ????????
Service was excellent across the board
Loved the text updates. Friendly staff. If ever I need to bring a car in, you will be my first call.
Finding a business with an informative,capable and conscientious process is difficult these days. It's just as challenging to find employees who actually give you the impression they appreciate your patronage. I was very happy to find these rare qualities in the work and staff of Service King. I will be recommending your business to others. Thank you for such a nice experience
Great customer service and communications. The best service in town!
Excellent communication and customer service. I had both of my vehicles fixed here.
Service King did a really great job on my car and I'm more than satisfied with how it looks. The only thing that I didn't like was lack of communication.
The team did an excellent job. Can't even tell where the damage was or if it even existed. The paint matches perfectly to the rest of the vehicle. Took a little longer than I expected, but the quality of work was worth the wait.
I received excellent customer service.
Super from start to finish.
The consistent updates let me know exactly what the process was, and where you were in the process . you took a difficult experience and turned itch to a positive one...best experience repairing a car I've had...thank you!
I am impressed that everything was handled right there. From one door to the next. Staff was fantastic and personalized every visit. Will definitely refer to others.
Car looks wonderful. Your service oeople are all so courteous and polite. Would highly recomend your repair center.
Great customer service from start to finish. No complaints!
The lack of communication between the staff was very frustrating and extremely unprofessional. Getting someone to return a phone call or keep me informed on what was happening with my vehicle was like pulling teeth.
Repair was excellent, very happy, done ahead of schedule, and ease of service made this a pain free experience. Reasonable and competitive, fair repair prices, even though insurance is covering most of the bill. Impressed with the knowledge of front desk "Mary" experiemce with different insurance companies, kindness and professional. Also young man helping us with our repairs, professional and patient, and kept us up to date on the progress of our vehicle the whole way. Manager asked repair staff to cover tail light as to not get water during rain when we had to leave at first, and the job was sloppy but misunderstood our vehicle was going to leave the shop until being able to drop off two days later for repair so the manager took great care in getting it covered and taping it himself, all taking just a few minutes. Excellent customer service. Thank you! Would definitely use service king again, if needed, at the shop in Marysville, Washington on state street.
Great service, very helpful!
Service King did a great job thank you
Great job awesome customer service. Thank you service king!!!!
Very helpful when estimates done and for the whole repair process. Very comfortable process. Pleasant experience.
All employees were very nice, and helpful, great customer service and my vehicle looked good as new!!
Exceptional customer service.
Vehicle Make : Mitsubishi
The whole experience was good. We got our car back ahead of when promised. Thank you very much. Fred Eldridge
Thanks for the timely completion
Great customer service and excellent work! Well done!!!
I thought everyone I came in contact with was very professional without being fake. I felt like they really wanted to help me. You can be proud of your team. I don't want to be in another accident, if I am I will use Service King again. Plus my car was ready 3 day ahead of schedule. Thank you!
Thank You for a great experience
Timely, very courteous, made an accident that much more bearable. Thanks Shauna and the crew!
6 Star job, Shauna Wilford. Thank you so much!
Great job . Very happy with your service.
The communication was fantastic and the people made me feel like I was a long friend on my first visit.
The staff was quick fixing my vehicle, super friendly, and kept me posted on the progress of my cars repairs. I will definitely come back!!!
Over all I was happy with over all service,communication
& quality of the work. Was disappointed that touch up paint on an area of front quarter panel was not done. I had mentioned it to the rep & he said that he would get them to touch it up as s courtesy when they were doing they work . When I picked up the car it hadn't been done.
I appreciated that they gave me my car back clean and washed
Very good customer service, very good communication. I would gladly bring my vehicle here again if needed
They went above and beyond our expectations and what was required of them.
Very professional and family friendly environment. They were quick, consice and courteous. They listened to my concerns and confirmed what was broken. They also got my car in quickly for repairs. And made sure I had a rental waiting.
The repair took almost a month but just enough to satisfy the result after. Thank you service king..
Did outstanding job in informing customers the progress of repair. Completely satisfied on the outcome of repair
Tom was great. He took care of everything needed to fix my car. Kept me updated and got it done before the expected finish date. Thank you so much.
Good job guys , sorry can't come up with anything for improvement everything was perfect.I give you 5 stars.Thanks for the great job
Shauna was excellent with her constant and clear communication and the whole experience was great
Great job at keeping me informed. Great repair job
Your service representative was very accommodating and kept us well informed. She was very service oriented. We were a little disappointed that we found some minor issues with the paint during our walk through. They took care of it, but we had to wait longer to get our truck back. Overall, the truck looks great.
Mary and Tom do a great job. Our car was repaired to our satisfaction. Keep up the good work!
Very friendly staff and the best part is that Service King uodate me the status regularly.
Thank you for all your hard work and consideration to us. We were ver impressed. Barb Thornlund.
Excellent experience, Tom Dickinson was very good and explained every step of the process. Even finished to repair ahead of schedule. GREAT JOB TO ALL!
Get your electronic driver license checking machine fixed. Also keep track of small items. Otherwise, car looks great--just like brand new; inside was detailed nicely and smelled fresh and clean. Your crew did better than the dealership!! Car was returned to me in a very short time.
Always a pleasure doing business with the professionals at Service King. I'm 100% happy with the service we get from you!
The staff was amazing! My car looks like nothing happened! Very pleased!
They did a wonderful job on my car I was really happy with the work on it.
The service was great. I was pleased with being kept in contact as to where the progress on my vehicle was. Staff was very nice and worked hard to get my vehicle back to me in a timely manner.
Beautiful work! Everyone is so friendly!
Very satisfied. Was kept updated on everything that was going and any delays very well.
Your team did a wonderful job on repairing my vehicle. Very satisfied. Thank you
Excellent in keeping us up to date with the repair of our car. Explained everything very well. We felt completely confident leaving our car with your business for repairs. Everything looks beautiful and we thank you for your excellent service.
Great communication, work was completed faster than predicted. Terrance was very professional and helpful in this process.
Thanks to all for getting my Saturn out in two days and such good work
Very fast, very courteous.
Excellent work,speedy,looks like new.thank You
Staff was extremely helpful.
Excellent service and work
Thankyou Lina from Redmond and Shawna from Marysville for taking care of us!
Service King is precise and their work is quality. The team is humouros and they make you feel very welcome and comfortable no matter the situation that got your vehicle in there in the first place. Every visit I've had has been amazing and I would definetly recommend them to anyone who needs body work done. They are quick and thorough. They are on top with communicating to you the status of your vehicle. I feel like I'm walking off the lot with a brand new car every time their work is completed. I appreciate the hard work and dedication they put into the work they do on customers vehicles. Keep up the good work. -One happy satisfied customer
They did a great job with my car everyone was awesome
I will HIGHLY recommend Service King. I appreciated all the updates given during the process. Staff WAS very efficient and FRIENDLY. The REDRAGN LOOKS GREAT. THANK YOU :)
It makes my day go smoothly, I'm well satisfied for the work, good job. Thank you for the early released of my vehicle. I didn't expected that it will be accomplished early as promised and for that I rated your service as 10 plus on the scale of **** thru 10 which 10 is the highest. Again, thank you.
Did a great job, fast and excellent customer service
Thank you for the communication every step of the way! Staff was kind and friendly:)
I was very pleased with the work and how I was kept up to date. I would recommend you to my friends.
Very professional and easy to work with.
Communication was great. Always kept us informed.
Everything went very smoothly, everyone was fantastic.
I wonder if it was really necessary to ship my car from Kent up to Marysville to do the repair. I think that may have added an additional three or four days to the repair.
They were on it to get my car done and back to me in a timely matter, they updated me everyday.
Vehicle Make : Volkswagen
Everyone was very nice to work with
The Marysville shop was amazing to work with. They answered every question I had, kept in constant contact about the status of my car and got everything done before anticipated. They also all were incredibly friendly and helpful considering this was the first time I had to do something like this!
Excellent workmanship and customer service. Thank you very much!
Very pleased with ur service.
Shanna was great to work with. We got our car back sooner than expected. Communication was great.
Got it done way before they said they would, right on the estimation point! Great costumer service and honest. Would like military discount though.
Fixed it well and totally cleaned my car. Thanx??????
Shawna in Marysville made this experience as stress free as an accident could be. She provided updates weekly and on the day she promised them.
Big fan of her and the techs. My car looks amazing.
Also want to add that David, the GM in Kent was quite nice to deal with as well.
Your service is excellent
Nice that you keep people up to date on status of repairs. Also nice to pick up a clean car when done. Great job.
How can you ask a question of satisfaction when I still do not have my car.
They made me feel comfortable from beginning to end of process. Updates were always appreciated
I was real please with the work that was done. It was in there shop two weeks for repair just like they said. The car was clean inside and out when I got it back.
Carlos and all the staff were excellent and kept us apprised of the progress all along the way.
Very friendly and professional!
Amazing consumer experience can't say enough good things about it!
I am happy is was complete on Friday but sure
Wish they had better knowledge that that would
Be the completion date because I did not want
To rent a car. After I rented it I received the text
That my car was ready. I am glad to have my car.
and the repair looks good.
Great communication the entire time. And finished the car days before expected. Very professional.
My car looks great! And I am so happy it is so clean!
Don is excellent to deal with. Very professional, with daily updates on status. He is also exceedingly friendly; lots of fun. I would definitely recommend Service King to anyone needing body work. Very happy with my repair. Thank you. Karen P
Julie was fantastic to work with. We appreciated all of the communication. Our vehicle looks amazing
Nice repair color match was awesome, took a little longer than expected,eat a week and was 9 working days, great job and Don kept us in the loop! Happy
Vehicle Make : Oldsmobile
I felt like royality. The daily updates were way beyond anything I've ever experienced or expected. And the workmanship was superb. I will gladly refer anybody in need to use Service King. I have already told many what a great experience it was.
Had items stolen from vehicle. One item was very valuable to me. Jewelry I had fogotten to remove from glove box that needed repair. Had a few pcs. in a black vevet bag and one of the items was a 2K diamond beraclet my mother gave me before she died. If I had to put a dollar value on items, would be in the neighbor hood of 2K. The other item was a road side emergency kit. Jumper cables were thrown in bac but bag containing road flare and other items was taken. One of the service emploees that worked on my vehicle remebers seeing the black bag. GM contacted me and stated he trusts none of his emloyees are suspect and that they found a hole in their fence. Question for me is why was my vehicle not locked? No sign of break in. Their answer for resolve, is we apologize but you will need to claim through my insurance. ****) costs me the risk of higher insurance rates; 2) Costs me my time. I entrusted them to secure my car while in their care. While the repairs were done excellent and the customer service from their rep, Don was very effecient, based on this experience, I would never recomend or use again. If there had been some compensation offered as simple as even replacing the emergency kit, I would have a different opinion. Basically told to bad so sad! Very disappointed!
Julie was determined to get my car repaired on time. She made sure the deadline was met and gave me frequent updates. She went above and beyond when answering my numerous questions. Julie was wonderful to work with and I would gladly bring any of my vehicles to Service King of Marysville, Washington. I have also told friends and family about my amazing service experience. She turned a negative experience of being in a car accident to a pleasant experience. Thank you again Julie!
Great job on repairs. Staff very friendly and professional.
Thank you for going beyond expectations with customer service.
Awesome start to finish. Great communication over phone and text updates. Very impressed.
The repair was done in a timely manner and done right. Great job and thanks. The only thing I would suggest is go lighter on the deodorizer. Or change to a different scent.
Services King customer services is beyond amazing they go the extra mile for they're customer. I have never have just an amazing services like I did with them both Julie and Mary are amazing n the work they did to my vechile great!!!!
I want to say Thank you to everyone who took care of me and my vehicle this week...my car looks awesome. You guys have earned a customer for life. I will definitely will refer you guys to my family and friends.
They did a great job and kept me posted on what was being done to my vehicle.
Vehicle Make : Range Rover
Got a lot of in necessary texts and the best part was when it said my car was ready and when I went into the shop my car is not ready. In fact it's still not ready! So that was a waste of time!!
Really appreciated the personal service. You were amazing. I will definitely refer you with high marks. Thank you again.
Great Great service! From a ****-10 they were a 12!
Thanks again for your help, helped hide a scratch when I came back to pick up car, also vacuumed my car which was nice
Answered all my questions and kept me up to date. Very polite and friendly. The work looks very professional can't tell anything was done to it.
Vehicle Make : Mitsubishi
Service Kings did an excellent job on repairing my bumper. I was very happy that they kept me updated the entire time and they got it finished quickly. Thank you very much!!
Friendly! Excellent communication! My car was done on schedule!!
So great, and a nice surprise that it was clean inside and out. Thank you guys!!!
Don did an excellent job. He is a strong part of the reason we decided to have the repair done at Service King. The communication was the best I have experienced. The color match of the paint is perfect. Great job.