Good service, nice people
Joe was great! Very professional and courteous, and got me in and out faster than I expected! Great experience overall. While I hope I never to have my car repaired again, I know where to bring it if I do. 10/10.
Thanks for the fast and friendly front office assistants. Greatly appreciated Mr. Joe Velazquez and his eagerness to satisfy all issues reported or identified for repairs by the insurance agent on hand.
10 star rating.
Thanks John G
Fast service and super nice people
Great work! Car came out looking like it did before the accident!
Friendly staff. Kept me informed on status of repair.
Np comment, the whole process was fast and efficient. Very satisfied.
We felt as if we were given the run around with what happen to our part (mirror) for our car. We were given 2 different stories from 2 different salesmen. First salesman couldn't find the part, then I guess the part arrived only to find out "it was the wrong mirror". Saleman stated it was for the passengers side and not driver side. Then the second salesman told us that the mirror was correct it was just the screws to mount the mirror that were wrong. Our car was dropped off on December 27, 8 am and was picked up January 5, 4:30 pm.
A totally courteous and professional organization! Thank you for a job well done!!!
Great results. Fast repair.
I was very satisfied with the customers service reps and the repair team. Excellent work. Thanks for restoring my Kia optima. Happy New Year!
Caliber collision done an excellent job.
We were pleased with the fast service and politeness of your staff. We especially want to recognize your employees Jordan and Joe at the Carroll Lane facility! Bravo, guys. Well done!!!
They were prompt and polite. They kept me informed through the whole repairs. Great job.
Job well done very professional and courteous very satisfied
Everyone was extremely professional and friendly. I plan to come to you again.
Very polite and kept me updated!
Overall experience was good and great customer service.
Vehicle Make : Volkswagen
Your team of people at caliber collision are the best they are very friendly and understand and answered all my questions quickly and professionally
I liked that they were fast and responsive and even left my vehicle better than I gave it to them. They cleaned it for me. I liked the service I received.
They did an excellent job making the paint match and everything else that they done! I'd definitely use them again
The first time they said my car was done it was not up to par by any means but they agreed after we showed them why and were awesome about fixing it and doing a fabulous job the second time around. I could not be happier with the work they did, my car looks awesome!
Everybody was very nice. The Caliber Collision crew, Geico rep and rental car lady all very professional. However, the receptionist at the front desk was really rude. I even told her she was rude.
I want to express a sincere gratitude to Jordan and Jasper these two guys work very well together.
They took awesome care of us from the beginning, the interim process, all the way till the vehicle was complete. Two very professional men. I am thankful for their attentiveness & proffesionalism.
Because of them I will recommend Caliber to ALL!:)
Waiting for one more part thou to b fully completed
Looked it over and all appears to be in order
They are always nice and the work is wonderful!
The office staff was very courteous and the repair crew did an excellent job! I thought the updates were awesome. My Yukon looks great!!thank you so much
Friendly staff and very helpful.
Only setback was having to pay extra for insurance for the rental car due to the delays that came up.
Repaired the bumper, looks nice and got a new navigation that's a plus
Quick and friendly service. Great text updates while the car was in the shop. Very professional crew with down to earth customer service.
This is the third time I've taken my vehicles to Caliber and nothing but great work provided every time.
From the time I walked in, I knew, I had chosen the right place to have my Rogue repaired. The entire staff was very friendly and professional. Jordan kept us informed every step of the way and it was obvious he cared about his customers and their satisfaction . It's nice to do business with someone who truly enjoys his job and treats his customers the way he would want to be treated. I will highly recommend anyone to Jordan at Caliber..
All of you did a great job on my Kia. I dropped my car off late Monday afternoon and everything thing was done by Friday!! Staff was very friendly and helpful! Great customer service! Thank you
Everyone was helpful (lady at front desk), man who helped me clean out rental. Etc all whom I came into contract with.
Quick & great repair completion. Awesome customer service. ????
Faster than expected. Great Work Guys!
Excellent customer service and excellent job!
Caliber did an amazing job on my car! Everyone tried to help me as much as they could in this difficult process. The daily text from caliber were very nice and it made me feel comfortable and not stressed as to when my car would be ready. I didn't have to wonder if my vehicle was going to be ready because their communication is very good. Great job guys!
You are all completely professional and quick;and this customer will be be a repeat customer although I hope not for a long time! Thanks y'all !
Awesome job, thank you for a speedy, and quality job.
Premiere customer service. Quick, efficient, and above and beyond customer care. You have a "forever" customer and will sing your praises to family and friends. You may use this as a recommendation. Thank you for taking care of me during a very bad time in my life. You gave me sunshine and hope when I needed it most. Thank you
I was fully expecting the normal run-a-round where I have to do all the leg work and end up having to fight for everything. I was prepared to get "sc**wed". Instead, everything was done for me. All I had to do was show up, drop off my car and go get it when they called me. The work was done perfectly. The staff was courteous and professional. Service like this is unheard of these days. I'm still in shock! Way to go Calibur, Geico, and Enterprise!
Didn't detail car. I understand late finishing repair but would never call and give me straight answers when it would be finished.
Everyone very professional and treated me great
My wife was very pleased with the work done and raved that they cleaned the inside of her car too. Great job everyone.
The overall experience was great the staff was friendly and very informative about the events that were gonna take place to get my vehicle repaired. Would definitely recommend caliber collision to family and friends when they need repairs.
Joe,was awesome at keeping me updated about the process of my vehicle and the amount of time it would be in the shop...I give him a 10in customer service... Thank-you
Thank you to the Manager Jasper for explaining everything specificity..it helped alot and to Mr. Joe Velazquez for calling me and updating me about my vehicle.
All staff was very attentive to my needs the manager went above and beyond...very satisfied with caliber
You guys did a fabulous job and were extremely professional and courteous!
Excellent job on our 2011 Silverado
Vehicle Make : Mitsubishi
It seems that after I filled out my survey about the claim and the claim that was not done I was being put off by the service representative about doing the same claim and then not want me to have my business in the morning he told me I can bring my car in and then in the afternoon after he read the survey he did not want my vehicle
My experience with Caliber Collision was good. The adjuster was friendly and informative and the text updates were let me know what was going with our car. Thanks.
Joe was fantastic! From start to finish I was kept in the loop on my trucks progress. I feel very good about the work that was done on my vehicle and was told that the work is guaranteed and if I had any problems not to hesitate to call. I will definitely recommend this location to others.
My service advisor was extremely helpful. He kept me each step of the way.
Joe took wonderful care of us and our vehicle!
I have never had such a great experience when having service done to my vehicles. The daily updates were wonderful. The staff were friendly and very professional.
Very professional the entire staff
Joe and Dennis were so helpful and very informative. I felt Joe did what was needed to assist me.
Keep the communication lines open. Call and speak directly to customers with issues that arise with the vehicle or parts needed to repair the vehicle. Any issues that may delay the completion of the repair, be sure to inform customers the vehicle may not be ready by the expected completion date.
Communication was lacking. Enterprise rental was overdue but Caliber did take care of that. The final product repair is beautiful. So, overall, yes, we are pleased. Thank you.
I am so pleased with not only the quality of workmanship for my vehicle, but also the friendly staff. They are a class act. Jasper, the manager, makes you feel like family. Joe is excellent as well! My car looks brand new again. They even detailed it for me! Great job!
Vehicle Make : Mitsubishi
Friendly staff!!! Great service
Love the ataff..they are great
The repair was worth the couple of days wait! Because they made it look as if I had just purchased my vehicle.
I was very satisfied with the service. Appreciated the text and phone calls i received on updates of truck status. Very friendly staff.
The service and the people that worked there were all very friendly. The service was fast and the convenience of having a rental car available was so xonvenient. In addition to texting the status of my car repair.
Very kind and caring service, and time was wonderfully suitable. Thank you Caliber Collision
Vehicle Make : Volkswagen
Your team did a great job, thank you.
Great job guys on fixing our Chevrolet Spark! We appreciate it!
Car looks great everyone was very friendly and professional and did an excellent job!
Great feedback. I knew just how far along my truck was
Vehicle Make : Mitsubishi
The process was quick and easy. No delays or inconvenience. The staff were very friendly and helpful. Great customer service. Excellent job on my repair.
My car looks amazing, practically brand new. It was nice to see that you all took the time to wash it and vacuum the inside as well. I am very pleased with your service and if my car ever needs body work in the future (hopefully not) I will be coming back here. The daily text messages were also a nice plus. Thank you!
Everyone was professional and courteous. Thanks.
Everyone was professional and courteous. I received updates on a timely manner. The repair job was perfect.
Great friendly service and they kept me informed every step of the way
Very satisfied with the results and the employees were very courteous. .Would recommend family and friends to Caliber Collision.
The costumer service was great!
Joe was awesome! Very friendly & knowledgable. Made me feel comfortable leaving my car for repairs. Geico representative was helpful. Whole process was fast and staff was great.
I need a corporate phone number or email.
The people at the location i went to have been putting me off for over 1 month.
Everyone was very friendly. The job was done quickly and looks good.
For one my car is not fixed.. My front end is damaged from the accident. You can't just out a **** door on and calk it good. My god **** car is not the way it was before it was hit.. Now I told your assist manager about the problem..hr said nothing was wrong. I'm dumping out p/s fluid as well now.
Fastest repair I've ever seen !
I was very happy with the attention Joe gave to my car and my situation. I would gladly recommend him to anyone.
Vehicle was ready 5 days ahead of schedule!
Vehicle Make : Land Rover
The courtesy of every employee made my body shop experience seem stress free. Thank you for always saying hello and asking (with a smile) if I have been helped. I will definitely recommend you to my friends!
This was the most convenient insurance generated repair job ever! I especially feel with the lifetime guarantee, that I am getting the best service choice. All parties were very courteous and attentive to my needs while my vehicle was in the shop. Parts took a while to arrive and the date of completion changed twice, but I was not bothered by this since I was given viable transportation from Enterprise. Overall excellent ratings!
Very professional and kept me informed
Very friendly and efficient service!
Work was done much faster then anticipated and was an EXCELLENT job.Was informed via email as to the progress which was also appreciated. Thanks alot for your hard work.
Great professional service I am impressed
Joe was very informative and sensible about choices I needed to make regarding repairs. He kept us informed on the progress of the repair on our RAV4. The work was excellent and complete. I discussed with him some work needed on other cars and Joe had excellent advice. I will be back to Caliber soon with another vehicle. Thank you Caliber team!
Very professional and listens to all concerns. Thanks for the Miltary discount and support
Your manager sang the praises of his store that they take pride in getting cars in and out in a few days. They specialize in little fender benders and do the repairs like I have all the time. What I big fat lie!!!! 1st told if I got car in on Tues I'd have it back on Fri. My husband did add a little extra work. Then they said it wouldn't be done until Tues. What really pissed us off is then on Mon. We get a text it won't be done until Fri. I called and asked to speak to a manager. No call back. Called again and was not given an explanation just excuses. .i.e this is typical and couldn't explain the reason for delay. No word on Fri. My husband went to pick up car after 5pm. Still not ready. He had to demand they bring it out. We got it back but not before they trashed the interior with dirt and dust from leaving the windows open and leaving remnant trash inside too. 11 days to repair a back quarter panel. Rediculous! Also, I made a reservation for a rental car from your store. They never called. Will not go back!!!
Everyone was very nice and attentive. A beautiful job was done on my vehicle.
Staff was friendly and the service was quick thanks for the job well done.
Very happy with the customer service that I received @ caliber collision, Mr Joe Velazquez treated us like family, he was very professional & respectful this is our second time that we have the pleasure to work with him & we keep coming back because he gives us great service, I hope he is rewarded for being such a positive & respectful worker, it does make a difference !
Excellent customer service! Joe was fantastic! My car was completed 2 days earlier than anticipated! Thanks to the entire team!
The service was great and when I left my vehicle there I left feeling worried free
I would recommend all my family and friends there
The crew did an amazing work on my vehicle completely satisfied with the service!
I appreciate the hard work and timely manner you fixed my truck in
Associates demonstrated great customer service and was very attentive and friendly!
Easy, fast and friendly service. Painless.
Caliper personnel worked hard to get me my car back in it's original condition. While they did not get it back on the 1st or 2nd dates promised, they did get it back to me done right the first time and didn't waste my time with wasted trips. Everyone involved was professional and courteous and made this incident pleasurable, considering I had just been rear-ended. Thanks Caliber Collision!
The time it took to repair my vehicle was very quick and the entire staff was very professional the entire time.
They were nice and professional.
The work was done to my satisfaction and the staff was very professional and knowledgeable.
I had already responded to your first survey shortly after you repaired my car repaired. Didn't you get it? I gave you guys all 10s!
Very nice and courteous staff. Very satisfied
Very professional and would recommend to any for repairs... loved the people and the atmosphere
Great Service Great People
Hood was not completly aligned like before the accident (given a second chance to fix it but it still isn't correct) & repaired fender area had a few tiny dings. Expected it to look new, as in replaced and not just repaired. 7 out of 10 stars.
Excellent service. I was very satisfied
Joe did An awesome job ????
Joe was absolutely awesome along with everyone else I love that it was a one stop shop experience. The staff was extra super nice
Great service. Joe, Jasper and Yvette were awesome throughout the process!
I was kept updated about my repairs and was given a time frame as to when my vehicle repairs would be completed. The service people were very friendly from the front desk to the service department.
Good Job!!! Very happy with your work! Thank you very much I will be recomended.????
It was great work and fast. Also great workers. I felt welcome
Vehicle Make : Mitsubishi
Every one was great , friendly, and very helpful , and sending the text messages were wonderful thanks for everything
Everyone was very friendly. Every person I talked to made the experience very easy and comfortable for me. The repair job was well done and in a good time frame. Also I kept getting text messages and calls to keep me updated about the repair of my vehicle which was awesome for me.
Very friendly and the service was great!
Awesome service from the gentlemen that handles my case from caliber collision
The staff at the facility was very professional.
Friendly, knowledgeable staff and pronot turnaround time. Kept me informed every step of repair process.
Thanks for a very good job . And the people where very nice
We are very happy with the quality of the repairs. Quality of customer service was excellent. From the receptionist to the service man.
I didn't appreciate the way them manager greeted me on the phone. The first thing he said was "I don't want to upset you", then proceeded to repeat that phrase two more times before he allowed me to speak. Additionally, the forward camera that was replaced came up as having an error on my dashboard. Now I'm upset.
Vehicle Make : Volkswagen
Joe was amazing!!!
I guess the Geico rep missed a part under the wheel well that should have been ordered. Not really a caliber issue but you would expect someone to catch it on the Qc walk. Not the client.
Professional staff and quick service
from text to phone calls, getting done before schedule to Perfection, I think overall everything was splendid thank you so much....
I really liked the texts I was receiving keeping me involved in the process.
The work was not complete, as the right passenger door handle is still broken, as well as the inside lock on the drivers side. The tech said that he thought it would "fix itself" once he repaired the lock on the outside drivers side. We kept getting texts saying that the vehicle would be ready on this day or that and when I called to ask, I was told that the computers send it out and it isn't a reliable system. They had us sign and pay before we could see the "repairs (I use that term loosely since they didn't do anything), had I known, I would have taken recourse before we signed and paid. An awful experience and the tech was rude about being called out for not repairing but one issue. We were told we could wait while they looked at what was wrong or bring it back the next day and wait, then bring it back at a later date to get it fixed.... Ummm, you had my vehicle for a week, it should have been repaired when it was there instead of lying and **** us. Horrible experience, I want my deductible back so I can get the repairs elsewhere. Had I known they were going to do this, I would have gone to the "mom and pop" shop as they told me to do to get the repairs completed. Seriously? Yes, I should have paid out of pocket at a mom and pop because at least the work would have been completed and it would have been cheaper than my deductible. I want to know why they charged for work that wasn't done and why it took a week to rekey (the only thing they did) the drivers side door. Way to go screwing over a disabled veteran and his disabled wife! *slow clap* way.to.go. And they blamed not doing the work based on the age of my vehicle, so what was it, you thought it would "fix itself" or that my vehicle is a 2003? So many excuses, no reasons, but excuses for sub-par shotty work. I am grateful it was just vandalism and not a major accident, with their work o would be terrified to drive if they repaired after and accident.
The entire office was helpful Jasper Nava, was extremely helpful and very knowledgeable and new what he was talking about.my car was in great condition .....Thanks to everyone at Caliber Collision .
The whole staff went above and beyond for me, and for that I'm very grateful.
The manager did a good job making sure I was happy.
The service was excellence just that I had a 4.67 check in my car and a red company hat that was missing when I got car back other wise little disappointed about that.
Excellent attention to detail. And completed one day ahead of schedule
Caliber Collision did an AMAZING job at repairing my car. If I were to ever need a car repair my first go to would be Caliber.
Fix the text messaging system. It didn't accurately give me updates. Other than that Noah and the whole team did a great job.
The employees were very nice and the work they did looks amazing.
You guys did an awesome job. Kudos to all the staff at the Carroll lane location.
Jasper was great. He is an asset to the company.
Great staff. Great work. They gave me a ride home and even came to pick me up when car was ready.
1 day turnaround! Awesome!
My claim was handled exceptionally well by all the staff. I enjoyed the experience and would recommend Caliber to anyone needing body work. Great job!
Glad to get my truck back early
I absolutely love the staff!! They go above and beyond to help me out and do an excellent job in fixing my car. I would not go anywhere else
They did a good job on my car it came out nice
Vehicle Make : Volkswagen
Thanks guys for doing a outstanding job repairing my 2014 Passat. I would recommend you to any of my friends that would need body shop repairs.
You have an awesome team, wouldn't go anywhere else, loved the frequent updates on my baby excellent job
This has been the most pleasurable inconvenience. I am so impressed, I am telling everyone about Calibre Collision. When I drove away with my totally fixed vehicle only two days after dropping it off, I wondered if I was dreaming. Jasper was very professional and covered every single aspect of customer service. I felt like my satisfaction was paramount from beginning to end every step along the way. From the moment I dropped my vehicle off to the time I picked it up, I was impressed with the overall professionalism, friendliness, and efficiency with which I was serviced. From the receptionist (don't remember her name), to Geico rep Jake, to Jasper, to Enterprise rep Kristin, THANK YOU! All your personnel our great! They seemed to be highly motivated and generally happy working there. Having all these services in one place made it so smooth. I know now where all my future business is going. Calibre has got it going on!
Could not have asked for better service.
The work was perfect and the people made the whole
Experience nice. More companies should take
Lessons from you.
Very friendly and repair done in a timely manner
I appreciate the quality work and restoring my car to pre-damage condition.
Matthew is a good service rep to work with during the process.
Thank you again!
For the work that needed to be done they did a great job on the timing that it took, thanks!
I was very impressed with the customer service/prompt work that was done one my car???????????????????????????????????? !!!!!
The repair was fast and satisfying, mince a few clips and the Chrome missing around the fanlights it was a very professional job.
They were fast in checking my car in for repairs. Kept me posted with status of repair and was ready one day early.
You guys are awesome ????
Great customer service and work
Took my truck in on Tuesday and I got it back Friday. ..Thank you for being so prompt and also for vacuuming the interior!
Ur "when the vehicle would be ready" was misleading
I went to pick up the vehicle but it was not ready....other then that, it was just fine
Excellent work and customer service. The process was thoroughly explained before, during, and after.
They did a great job and am very satisfied.
The people that work there are very friendly. They finished my car ahead of the predicted time and did an excellent job. I would highly recommend this company.
I am completely satisfied. Everyone was very friendly. I was informed about the status of my car everyday. The workmanship is very good. Again I'm really satisfied .
I had a wonderful experience here. The work on my car was done quickly and efficiently. I will highly recommend this place to others.
Excellent Customer Service
It was a short notice to let me know that car was ready. The car keys were labled incorrectly keys could not be found. I was satisfied with the job. Thank you.
Very pleased with my car repairs especially because it didn't take long to get my car back , you guys did an outstanding job , I will definitely recommend you guys , Thanks so much !!!
Vehicle Make : Mini Cooper
The overall job was amazing especially the refinishing of the rim it looks better than when I first bought the vehicle.
Job was done quick and thorough. Great work!
Great job and great communication. Thanks for the efficient work!