The people I interacted with were very reliable, proficient, professional, and most importantly friendly. I was never kept waiting and always knew my status. I will be certain to recommend your service to everyone one. You are amazing. Thank you
Jerry was great. He kept me informed about my car's status on a regular basis. My car looks as good as knew
Vehicle Make : Volkswagen
Great work. I would recommend 1st Collision to anyone.
Great job on repairing my car!
I was happy I was contacted regularly about the status of my vehicle that being said I was disappointed with the amount of time it took to receive my car back though I do understand having to wait on factory parts. Unfortunately upon getting my car back there were issues regarding a chip and a line of silver paint along the bumper. Not only was I out a car for a month and a half during the holidays I wil have to take it back to get more things fixed. I just hope it is all cosmetic and not a sign of problems to come with the things I can’t see. I will say though that I have addressed the issues and they have been accommodating so far which is great and I do appreciate. It’s not to say I’m satisfied im just not completely satisfied.
I loved the updates. There’s nothing like knowing what’s going on with one’s vehicle.
Convenient texting system
Exceptionally nice staff
I give my repairs and customer service a 10!
Took care of everythingthat progressive insurance would allow them to even though progressive should have stepped up and took in care of the things that they were supposed to 1st certified collision took care of everything they were allowed to very happy with first certified not very happy with progressive
Everyone was very friendly and attentive. I’m extremely satisfied with their service. They always kept me informed on any change. Rafael and Tony made sure I got my car a day before and were super helpful.
They did an amazing job and the communication was excellent.
Your team is excellent. They are very professional and put customers first. My car is clean and like new. I will reccomend you to everyone who needs work on their vehicles.
Jerry was very helpful and very informative with the process of my vehicle. I received status updates daily letting me know how my vehicles progress was going. My car was even done 2 days sooner than the expected due date. I would definitely recommend 1st certified Collision. I rate it 10 star! My car came out absolutely perfect. Thanks so much guys.
Everyone I had contact with was very friendly and always asked if someone was helping me. Jerry was the person that worked with me Jerry made contact with me every day to update me on the progress of my car. My car was ready a couple of hours earlier than promised. My car looked great and I am very pleased. Thank you Jerry.
Final finish had some quality control issues (5) plus (****) new scratch. Very unhappy and irritated with this work. I plan to miss a day of work (Monday) in order to try and address this issue in person or perhaps you guys can send someone to pick the truck at my home of record for the fixing. Please advise???
Muy buen trabajo y muy amables
Great service!! Staff and Rafael were super helpful!
The staff was very helpful, my third time using them, I keep going back because the workmanship is excellent. My advisor keep me informed
The whole team were the ultimate professionals thank you on a job well done.