Everyone was very professional and helpful
The repairs were seamless, and it took a fraction of the time i thought it would. I was pleasantly suprised with the full detailing of the interior and exterior. I am extremely satisfied. Abbra is definitely my new repair shop!
Took care of my car and kept me well informed.
Excellent job. Above and beyond!
I appreciate the fact that abra kept me in the loop on the status, and it was ready before I expected. They exceeded my expectations. The work was perfect, car looks new. Thanks
Long but ordered process with an excellent outcome.
The progress updates were greatly appreciated. Staff very accommodating and friendly.
The team was so great. Kyle and John and Mary Beth kept me in the loop at all times and my car was done in just a little over a week. Incredible work and customer service
Everyone at Abra was extremely nice! They kept me updated on the repairs to my car. Overall it was a great experience and I will definitely take my car back here if it needs any repairs in the future!
Very good at keeping you updated and repair was done in less than 2 weeks
Non I thought everyone and everybody was great
You have a wonderful staff of people at the Charlotte Pike location but something is wrong with my driver side door I'm taking it back on Wednesday
john is greatHe is passionate and responsible! I'm pleased with this experience.
THE best customer service and communication and work I have ever encountered . I love you all. I was satisfied with my windshield replacement that was virtually effortless and now this repair from am accident that was of no fault of mine. Your staff from front desk to taking my car from the lot is the best ever. I immediately felt like family. There was no awkwardness at all.Thank you fit everything.
Fantastic communication, friendly staff, and above all excellent work!
Keep up the good work????
Great experience! Thank you! John was great and kept me well informed.
Vehicle Make : Mitsubishi
This is the 3rd time I have had vehicles repaired at ABRA. They have done great work every time. They go above and beyond in their efforts to get things just right. Finally, a repair shop I feel I can trust!
Some type of hard residue on two windows, and a small chip in one of my windows
I was amazed it did not take the 4-5 days promised!
My car looks great...... job well done! I appreciated your help
and patience in explaining all. I know where to find expert
Help in repair. Thanks
Above and beyond....My vehicle looks great and I appreciate everyone's hard work and exceptional skill. Thank you.
Very please. Everyone was so nice.
It took too long just to paint a passenger door but the quality of the work was Great !!!
Repeat customer here... we always receive exceptional service at this location. The entire team is both courteous and professional, but Marissa **** and John Chiles are truly excellent in thier customer service and communication skills. We especially appreciate the car wash at pick up... I imagine it's required to some degree, but it's also better than we receive at most car wash places... and leaves a great final impression when driving away. We recommend this Abra location to everyone we know! Thanks.
One question has been answered. Thank you and bye.
Their repair was perfect. I will definitely use them in the future.
I love ABRA! Your service team is so thorough I felt like I had a brand new car when my repairs were complete. Every person we spoke with was helpful, (even sympathetic!), knowledgable, and professional. You made a scary and inconvenient event so much easier. I couldn't recomend you any higher!
Fast repair and excellent work.
Very impressed with overall experience and results. From the reception to finished product! Thank you
You did a great job and got me back in my car quickly
This is my second time to have ABRA repair damage to my car. ABRA does great work and has such helpful service people. I hope I never have to have this car repaired again, but if I do I will immediately call ABRA.
Loved the frequent updates by text. Appreciate the vehicle delivery yesterday. Big help. We will pass along our great service to others. Have a wonderful day,
Amazing customer service with the text messages and each time I called with a question I got an answer right away. Would reccomend you to everyone. The service staff did a wonderful job - the car looks brand new and even though they didn't do any work on the inside, they vacuumed the car and washed it. Thanks!
The team accommodated my needs to pick up my car at a certain day and time which helped me a lot! Excellent service and work.
I was pleasantly surprised that the repair was completed so quickly which was extremely helpful. John kept me informed through the process and was very knowledgeable, professional and courteous. I will recommend your company to others. Thank you!
Great job, appreciate the updates and communication.
Excellent customer service. Thank you
Vehicle Make : Volkswagen
Everyone was fantastic to work with, extremely professional, and very courteous. The only complaint at all is that you sent the text to complete a survey at 7a on a Saturday morning
Car looks great and I love the lady up front! (Marisa) Thanks y'all.
Excellent service from beginning to finish. They were caring and helped me through a difficult time. I really was pleased with the service and the excellent work performed on my vehicle. I am greatly in appreciation of my experience overall and feel blessed to have had this experience. Thank you so much!!
Sincerely, Donnie Javner
For an auto body and paint, attention to detail is a priority, I was surprised with the quick service after waiting a month for the appointment, however the end result was very disappointing
Job was completed ahead of schedule
make sure customer knows the repair finish date in my experience what I thought was the end stage was just 3 out of 6 stages because I didn't ask the question when do I get my car they told me information I didn't need to know.
Brought it in for a leak in the back passenger side door. After a heavy rain last night the car had no water on the floor. Problem solved!
Matt was very helpful and took great care of my vehicle repairs! Also, everyone at Abra was very kind and the damage repairs looked great.
None at the moment. Your people seem to do good work I really haven't had the car back long enough to find any, if any, faults. There is only **** or 2 minor hiccups but I'm not sure if **** of those was a issue before the accident.
Thanks for the prompt service
My Sorento looks awesome. I appreciate the service we received from the whole team.
Great job friendly people great service
Everything was great. I like the text updates. Happy with all. Millard was also great to work with!!!!
You made the process easy. Thank you!
Everyone at ABRA was superb! From start to finish they made the process stress free and hassle free as possible. I worked with Millard and he was great! My car was fixed wonderfully and I was completely satisfied. Thanks, ABRA!!
Very pleased everyone was very helpful and accommodating and thorough and efficient will recommend you to my friends
The car will not start and I am having to take it to dodge now after waiting almost 4 weeks
I was faithful that you guys were taking great care of my car and confident I would be satisfied. Millard did a wonderful job keeping me updated and posted. Thank you guys very much! Merry Christmas!
Thank you all for a job well done along with great customer service. I hope I never have to use your service again but if the occasion arises I know exactly who to call!! Once again thank you!
Thanks for fixing my Hyundai. Very professional and so nice. I loved the witty texts and John was really good to call me with updates.
Loved the texts and calls to update me
Great experience! Excellent customer service.
Very professional. Millard went the extra mile for us
Everybody was very courteous and helpful and everything was well explained
Everyone is so nice and they did a perfect job on my car!!
Vehicle Make : Volkswagen
John and the team were amazing. They took care of my car and made the experience so much less stressful.
Kipp and the woman at the front desk--sorry I didn't get her name!--were wonderful. Great customer service especially when I was always carrying a toddler around with me who wanted to get into everything in the lobby! Thanks you all very much. The car looks great, too.
Class act. Highly appreciated
Love the text messages throughout the process!
The staff was very helpful and kind.
Manager is aware of the things not done correctly
Kipp was great. From the moment my car was towed there until the last day in the shop. He kept me well informed and really worked hard to get my car back to 100%. Very appreciative. I've dealt with a lot of body shops in the past and none were as personable or really kept me in the know during repairs the way Abra has. Thank you!
Abra fixed my vehicle with great speed and accuracy. The team was very friendly and the job was done perfect the very first time. I would recommend them to anyone and everyone. Job well done!
Appreciate the friendliness and complimentary car cleanup to go with the repair. Very happy with service to car as well
Thank you guys for a great job on my car. For being so fast with the repairs on the Honda CRV.
The team there was extremely thorough and kept me informed the whole way, even making sure that the body work was flawless by the time I came to pick it up. The payment process was easy, my car looks gorgeous, and I'll definitely recommend abra to anyone in need of auto body work.
Excellent Customer service. Very please with the workmanship of the repairs
Great service and finished ahead of time!
The team did what they said they would do and completed the work timely.
Took twice the time than originally promised.
Great work - great customer service!
Everyone was courteous and helpful and Abra did a great job.
Had a great experience, every one was very kind. Kept me up to date, on the progress on my car. Would recommend them to my friend's and family
Great communication skills.
Great place to do business with!
I appreciated the updates and frequent calls. My car looks great, my only complaint would be a stain on the side of my car that wasn't there when I dropped it off. It's almost appears to be gum or something similar to that.
But the repairs and customer service was superb.
Time estimate was incorrect. Car looks great though.
John was Johnny on the spot ... kept me totally informed and Marissa us a sweetheart
Kipp was great and kept me informed the entire time.
I appreciated the updates and calls
Outstanding customer service! John kept us informed throughout the service. The car was finished late in the day on friday 9/29. The weather was bad. To keep my wife from having to get out in the rain at rush hour in Nashville, he said he would deliver our car. I cant say enough about the customer service and of course the repair looks great. Very satisfied! Bill & Pam Walls
Was very nervous about taking my car somewhere I had never heard of but the staff especially the gentleman that kept calling to give me car updates( John C) quickly put me at ease. I really appreciated both phone calls and text updates. I would recommend ABRA to my friends! Thanks ABRA!
I've had my car repaired 3 times with ABRA. 10 out of 10.
Great communication, follow up and repair
Abra did a amazing job on my vehicle. I am very satisfied with them and I would recommend you guys to anyone! The staff was real friendly and helpful and the place was clean and professional.
The communication was very helpful. ????
Job well done!
Everyone I had contact with was friendly. John was awesome, he keep me update and had me completed early. The shop was clean and comfortable. Will recommend to anyone that needs repairs.
This is our second experience with Abra. Professional service and attention to detail was consistent with our first visit. The frequent updates were reassuring.
Vehicle Make : Volkswagen
Streamlined process, polite and careful customer service. Thank you!
Kip Cossell gets a 10! Thx
John did a great job keeping me informed. My car looks like new. Thank you!
Great communication with customers and quick repair time
Never better communications on any piece of business than on this repair. Simply superb. And the car looks great, too. Thank you.
Everyone was very professional.
Everyone seemed concerned that the repair went well.
I hope I never need you again but it's nice to know you're there if I do.
The car was done very well. Only complaint is that it took 3 weeks to get this done.
Great service. Gave me info on a place to rent a car during the process and then able to drop off rental at ABRA and take my car. I would recommend company very highly to anyone in need.
Everyone was pleasant and professional. The repair was quick, and looked perfect.
Ben did an excellent job.
Did a fantastic job and loved all of the staff!
Thank you for the great service.
Kipp was great and very helpful. Great work!
Kipp was great and kept me informed along the way. Anytime there was a delay with parts coming in, he let me know. Excellent customer service.
I appreciated being kept up to date on the progress of repairs. Millard was very sincere and prompt - he called when he said he would and was able to answer all of my questions. Very pleased with my ABRA experience.
Thank you for getting me back on the road and looking good!
Very impressed with efforts to make the customer happy. Thanks!
Everyone was polite and friendly they explained what they would be doing and got my approval, and did very professional work
I was extremely impressed with The Manager and his Staff. I was also very pleased with the quality of the work.
Everyone was professional and accommodating
Excellent work, completed the job quickly, polite and helpful people to assist me. Couldnot have had a better experience.
I enjoyed the service I received from
Abra! Having constant text updates about the status of my car repairs and an unexpected service to defog my headlights was impressive! Thank you!
You all did a great job thank you
Everything from texting daily to keep you informed and personal phone calls. Delivery of my car to me!!!! I will send everyone there! Plus- most importantly, they did GREAT WORK FAST!!!! Very good experience. Brad Nowell
The customer service was excellent from start to finish. I really appreciated the status updates via text message. The quality of the work was just as great as the service was. Great job!
Kipp was very kind and kept us informed daily of the progress on my car
Outstanding work and great customer service
Customer service was exceptional. Thanks to every one on the team for helping make a difficult situation much more manageable!
Great customer service experience.
By far the best experience ever!
John Chiles was great! He called me or emailed me everyday to update me with the status of my repairs! He was very friendly & helpful! Thank you for the experience!
great staff. very professional.
Great job Kip was fantastic
Vehicle Make : Volkswagen
Very friendly service.
Mr.John and this team was AWESOME!! Job well done!!Thank you so very much again!!
Very quick repair, and excellent results. Like new, love it. Thank Greg and John
Very good at communicating - accessible, friendly, helpful. And reasonable prices. Good experience. Thank you.
They service was excellent. Very pleased with everything. I would recommend them to anyone. Some if the best service I have had.
Very good service and car looks great!
John was a wonderful point of contact and kept me well informed of the progress with my vehicle repairs. I would definitely bring my car back to Abra because of his high service standards in the future.
Well done! Can't tell it was hit and a smooth operation
Excellent customer service. Truck was completed in one day and looks fantastic. When I picked up my truck, not only was the truck washed, but the inside was cleaned as well. First rate.
Very professional, very responsibe, very timely!
I worked with John and he was great. I certainly would give him a 10 out of 10 in every aspect of his service. Great communication and great work by the folks at ABRA. I would not hesitate to recommend them to others. I was also very happy with the seemless work between Geico and ABRA. I'm very happy.
My car look great the worker were very nice and the shop look clean.
Everything was perfect. I will be recommending your shop and use you again when needed
Millard Martin and his team were incredible. The work was top notch, I was kept informed of the progress and timeline, and he assisted in resolving with the insurance company. I highly recommend ABRA!
Excellent service excellent updates, class act. It was actually fun going there
Vehicle Make : Volkswagen
Our experience was excellent. The team at ABRA was professional and I would use them again without hesitation.
What a great experience. Millard Martin and his team took great care of me and my vehicle from start to finish. Professional and courteous and car ready when promised. Excellent customer service.
Very nice work. Would highly recommend them.
Great job, wonderful staff, purely professional and did I say, excellent job? Excellent job!
Excellent service.. Pleasant personnel ????
Great job, friendly, helpful, no complaints.
incredible speed of service and excellent communication throughout process.
Very happy with repairs to my truck! Very reassuring to get updates almost daily either through text or a phone call from Greg. Excellent customer service!
The experience was great. I thank you for being patient with me. Your work on my SUV was great. A good job well done Abra. I thank you for all that you do.
The work was done in a timely manner (3 work days earlier than promised). Very satisfied.
Everyone was amazingly nice and they did a great job on my Honda. Thank you so much!!!!
Excellent service & work on the car.
Greg was outstanding. Very communicative and always available to answer questions, etc. We were very impressed with the service.
You guys came highly recommended from a friend from who's dad owns a car dealership in the area and you guys didn't disappoint.
Great service. Car looks great
Professional and efficient
I was kept up to date with all of my repairs and I was very satisfied with the repairs on my vehicle. Thanks again for making this process as easy as possible !
Repairs to my car look better than new! Thanks!
My experience with ABRA should be the standard by which ALL customer service-related companies should adhere. Communication was excellent, which is the most important point I consider in cases like mine. Add to that a spotless facility, personable staff, and great quality repair work, and this becomes the perfect experience.
Everyone did an outstanding job! Now I understand why USAA HIGHLY recommends you!
Millard was great to work with and everything went smoothly.. A very friendly atmosphere, Will R
Jeff is a pro. If I ever need body work done again he will get the business. Thanks much!
Millard and the team were great to work with
The car looks beautiful! The staff was amazing! Everyone kept me updated and I couldn't be happier!
Awesome work done and awesome staff. I was picking up my car when a woman was getting the appraisal done and she asked me about the work you had done so I told her how amazing you guys were with your work and how quick it took.
Incredible, extraordinary, professional people, customer service and delivery. Outstanding experience!
Thank you for taking good care of my vehicle
Vehicle Make : Volkswagen
Interior detailing could have been better
Vehicle Make : Volkswagen
Greg Heaton was absolutely wonderful with his customer service! He called everyday to let me know everything going on and was fantastic communicating each step of the way. I felt like I was in great hands! Thanks Greg!
My experience with ABRA was actually enjoyable. I've never found it easier to work with a repair shop. They were professional, informative and timely. I couldn't have asked for a better outcome and I will 100% recommend them to everyone.