First class repair work! Very happy with the results. One suggestion, place more attention to detail on the final inspection before returning car to customer. I had one headlight replaced because of the accident but the other was orginal with a very oxzidized lense. This should have cleaned to try and match the new one as much as possible before the car was returned to me.
Vehicle Make : Volkswagen
It took to long to complete the repair.
I really like that I was always informed about what was going on with the repairs on the car wether by text or Carmen the employee and the car was ready 7 days before the expected repair date
Carmen was very professional she kept me in the loop throughout the entire process. I would like to say thanks to everyone that worked on my vehicle it looks like it did when I first bought it very good job.your team is awesome. Everyone was on the same page. THANK YOU. Honorable mention Jack. Very knowledgeable and precise goes above and beyond. Thanks again to the South Motors team.
Vehicle was returned without one working headlight. When the car was brought in they were both working. I was told the headlight computer module was rusted.
Also I was not told when the adjuster viewed my vehicle at the facility and the side of the vehicle is still damaged from the impact when it was pushed against the edge of the sidewalk.
I want to thank Carmen Cruz for the excellent treat an customer service she provide from day one, as well to the person in charge to repair my car, I can believe my eyes when I went to pick up and I see my car! It looks like the first day I buy it! Thank you to all the south Motors team for their wonderful attention, service and job!
Service was terrible! They spent one full
Month repairing my car and failed on giving
Me a good explanation of why it took so long.
The car was completely unattended for the
Entire first week. No one touched it for a week.
Not to mention the terrible service on the phone.
Very very disappointing!!!
Excellent experience. Customer service was outstanding and so was the work completed on our vehicle.
You guys are the best at repairing cars and making them look like new again. Big kudos to you for making this such a pleasant experience, from the greeting at the reception area when I brought the car in, to the delivery of the car. Everything ran very smoothly. Also, the text system for keeping one up to date on the progress on the repair to the car is also great. Please keep up the good work. A big thanks to Carmen, such a sweet lady, she keeped me informed and also helped me in resolving a couple of issues that I had with the estimate. Awesome experience!!!
Vehicle Make : Mini Cooper
Very good customer service. Professional work was done on my car.
Great service. The receptionist is terrific The body wok looks erfect
I would have liked longer hours, but service was excellent
My car was a total loss, but I felt the staff was very helpful and professional especially Carmen Cruz. The whole experience went smoothly as possible. Thank you.
Vehicle Make : Mini Cooper
Little detail was missed (windshield lip wasn't aligned), and the rim wasn't replaced (which I guess wasn't exactly your fault). Having to return my car for another few days after having it in repairs for 15+ days is disappointing
My vechile was brought in with a full tank of gas and returned 5 and a half weeks later with a quarter tank of gas missing. Plus one of my tire values was missing and now I have my tire light on which was not on before.