Dale was extremely helpful, friendly and kept me informed through the repair process. When I picked up my car I was pleasantly surprised that the exterior AND interior were cleaned and detailed. I really appreciated the team going above and beyond.
My first experience with insurance and repair and it could not have gone better. Dale was great to work with and the team in the shop did beautiful work on the van.
Everything was well organized and the whole process went smooth from start to finish. Dale took the time to explain everything. It was wonderful to work with him. I am very happy with the result. Thank you.
After receiving my car, I had a concern that may have occurred during the repair. On April 4th I came in & spoke with Dale. He looked at the car & told me he would call me back. Over the next 2 weeks I called Dale twice & left messages but never received a return call. Even if the concern I had did not occur during the repair, I did deserve a call back. Very rude. Poor business practice.
From the first phone call I was treated respectfully and honestly. I received a quick appointment time, everything was explained and work finished promptly as promised.
Dale is great! Great communication and customer service!!!
Went above and beyond to make my car look just like new would go back again
They did a good job. I am, please thank you.
Dale Keifer at the Westlake location was a huge help. My car had been broken into (had the window smashed), in a stressful situation the AutoNation team made the entire process easy. Great experience and excellent service.
Dale was very professional & provided the best service for an accident caused by another driver. I had a damaged passenger mirror which was my responsibility…Dale was kind to find a used mirror & saved me over $200…I was just thrilled. Then, the inside of my car was cleaned…I touched my wheel sliding through my hands…again couldn’t believe that kind of service…called Dale to thank him. Friends asked who fixed my car…Auto Nation…I am proud to tell the whole world…thank you!
Dale did an excellent job of keeping me informed of where things were at in the process, from beginning to end. From the time the car got towed to the collision center (which he coordinated) to the time I picked it up, I did not have to worry about a thing. Best of all, the car was returned to me in perfect condition and it hasn't been this clean since I bought it! Thank you for your excellent service.
The staff was very helpful and very considerate
Thanks for doing a great job!
Great customer service from start to finish. 100% satisfied!!
My wife picked up and dropped off the car. Raves about how nice the team at AutoNation was. Took care of her with the rental car, calling them to come over and pick her up. Very pleased!
Thank you to the team in general and Dale Kiefer in person!
Dale was very informative and would give up prompt updates.
The car runs very nicely after the repair and don`t have any issues so far.
Mike in collision was very thorough and honest from start to finish. Jeff Solomon in sales referred me and couldn’t of been happier. Thanks guys!
Car looks good, was clean, and the insurance transaction was smooth. People were nice and kept me posted on the progress