Personal are friendly, they keep me informed on all repairs as they happen
Your staff did an excellent job on my repair! They were very professional friendly and efficient.
I don’t like being lied too and kept in the dark !
Very professional, efficient, and focused group. Thanks for your fine care.
Regards- RS Hart
Chip and Amanda at the Lexus of Tampa Bay collision center did a wonderful job. They scheduled the repair and had the rental car ready for me when I arrived. The repair was completed thoroughly and expeditiously. The workmanship by the mechanics and body shop specialists is flawless. My BMW looks beautiful.
Amanda and Chip were very professional. They kept me updated on my vehicle and answered any questions I had in a timely manner. My car came back looking brand new! I loved it, thank you guys and thanks to your team.
Great job and done perfectly, professionally and ahead of time.
Excellent service, wonderful communication about car repair progress, fantastic customer service
The facility was extremely professional. From Allision who answered the phone and took messages that were always responded to in a timely fashion to Amanda Pastora who was consistent in keeping me informed regarding the progress of the repair. She was also extremely helpful in guiding me through the process with the insurance company prior to the repair. I never expected to have such a pleasant experience after a car accident. It always nice to be pleasantly surprised!
I'm really greatful! My car looks absolutely stunning! I would recommend Lexus to anyone and everyone.. Customer service was amazing everyone was so great everyone was super nice and super informative. Thank you so much Lexus!
The work done by Chip was excellent. While the vehicle was finished a day later than originally estimated, I was informed daily of the progress by Amanda. Thank you.
Great job! Like the daily updates! Completed a day early!
Great communication from Chip and Amanda
Higly satisfied with Lexus in Tampa, they kept sending updates almost everyday about my car. They reached out to me as well via phone. Thanks for your work!
We appreciated being kept informed by Chip. It was a smooth process from drop off to pick up. Thank you!
I will recommend to other bad drivers like myself.
I called Carmen Meabe, Customer Care Manager at Lexus of Tampa Bay requesting contact information for the Lexus Collision Center of Tampa Bay. She immediately gave me all of the contact information I needed; since the collision center was not located at the same address as Lexus of Tampa Bay, my normal place I use for any type of customer care service.
I was very impressed with Alison the receptionist at the Lexus Collision Center. She answered all of
my questions on every phone call I made and arranged an appointment for me to come to the collision repair center to meet with Edwin, my collision estimator who would be assisting me in repairing my vehicle that had been damaged in a recent auto accident.
Edwin set-up a completion date for the repair work.
He called me one day prior to the pick up date and
advised me that my Lexus RX 350 was ready for pickup **** day earlier than anticipated. I was extremely happy that he finished the job earlier than expected. He met with me at the time of pickup and showed me the repair work and assured me of guarantee for their work.
I chose Lexus to repair my collision damage because of the prior service Lexus has always offered to me with their customer service over at Lexus of Tampa Bayfor the past 8 years.
Lexus has never disappointed me. I always tell everyone how much I have love working with your
team of experts at Lexus. Your service is outstanding and very much appreciated, not to mention how much my husband and I love the past
four Lexus vehicles we have owned and driven.
Thank you for making my experience with Lexus feel like perfection all of the time. Your Team of Experts at Lexus are the Best!
Trip and amanda provided excellent service for myself and my car. It looks better than the day I bought it. Thank you.