One of your biggest strengths is your level of communication with the customer while a car is being worked on.
But I also need to point out that there was some confusion at the beginning as to what papers needed to be signed and when they needed to be signed. Also at the beginning I returned a phone call and was on hold for minutes, eventually having to hang up because of not being able to wait any longer.
Very fast service and repair
The repairs restore the looks and function of my car. Thanks
Aside from the quality work, the periodic text messages were extremely helpful in being aware of the status of the repair. No one else I've worked with does that and without it I had to call for an ETA. It has to save time for all parties. Many thanks!
I was very satisfied with the service I received at Service King. I've had my car there several times now and each time I am kept updated regularly and clay and his team are always very professional and friendly. Deadlines are always kept and if there is a delay I am updated immediately. I will continue to come back here for any collision work I need.
Tremendous accommodation and customer service!
This repair took one month, with repeated extensions of anticipated completion.
Service King handled everything well, from dropping off the car to pick up. They were able to deal with the insurance company and rental company. The car looks great after the repair.
Job done 2 days ahead of schedule. Good communication with me during the process
My car was done sooner than expected.!
And Clay kept me well informed, I appreciate
Your professionalism and updates! Thank you!
Happy New Year!
Your staff were courteous, responsive and helpful. The frequent text updates were appreciated and I think it is great for the car owners piece of mind.
Vehicle Make : Volkswagen
Friendly team excellent workmanship
Exelent customer service! My car was ready before time :) . Thank you so much! ????
The staff was very friendly. The vehicle was done on time and looks great.
Vehicle Make : Mini Cooper
Quick and delivered as stated.
Very pleased with their attention to detail.
Wonderful people from the front desk to the body shop
Texts kept me informed of the progress and repairs were completed a day earlier then promised
Great team and great service. Super management team as evidenced by the great communication and excellent work the team did both quickly and effectively. Thanks much!!!
Great job!!! Kept me up to date with what was going on with my car and the car looks and runs great!!!
Seth has a great personality and I trusted immediately that a service King was the right choice for handling the repairs to my car. Coordinating everything with Enterprise Car Rental was especially appreciated and very convenient.
Awesome repair facility. Quality of service was top-notch
At this point very disappointed still have issues waiting to be resolved.
Great communication, quick turnaround on a difficult car. Couldn't be happier. Thanks so much!
I had an excellent experience. I never had the need to use a body shop but these guys were very professional and accommodating!!! Nothing was too much trouble for them. They also kept in close contact with me regarding the progression of my car! I highly recommend this place:)
The car looks great and I really liked getting the email updates
My experience with Service King was wonderful! Such friendly, courteous and excellent service and people! I would go back there if ever needed again! Thank you for making this so easy! R. Harris
The car was ready sooner than expected and was returned cleaned and excellent body work completed.
Excellent work, completed in a very timely fashion! Well done!
Very impressed with customer service. Everyone was so nice and helpful. I will tell everyone about service king. Absolutely a positive experience
Thanks for great customer service!
The staff was very professional, made me feel very comfortable, I would highly recommend service king to anyone that I know who needs repair on there vehicle. Job well done!
Great experience from start to the delivery of a perfectly repaired Equinox.
I had a great experience!
Tens stars out of ten stars for customer focus
And working with usaa very helpful
I appreciated the fact that Jerry kept me informed of the progress of my car. My car was completed on time and looks great!! I hope to never need you guys again, but if I ever do I wouldn't hesitate to come back!
Great job vacuuming out the car, that was an extra touch I really loved!
A friendly, helpful staff communicated while they coordinated the various stages of the whole repair process. Via telephone and email, I was alerted by the staff as it was a lengthier time frame than originally thought. The car drives well and looks like new in the damaged area. Toni Makowski
Seth Beard - awesome guy!
Car looks good as new and was finished a day early. Very satisfied!
Very pleased with overall service and employees!
It took my 2015 Nissan Sentra to Service King for repairs as the result of a car accident. Seth was wonderful. He thoroughly examined the damage and was completely honest regarding the severity of the damage and the amount of time it would take to repair rear bumper. I received updates along the way and the job was completed on schedule.
When I picked up my car, the bumper was repaired to perfection and they even went the extra mile and cleaned my car. Service King even took care of all of my car rental needs. The entire process was seamless. If I am ever in this situation again, which I hope I won't be, I will only use this Service King. Even my family and friends were surprised how easy this process was. Thank you Service King.
The car looks great, it was finished when promised and the interface with Enterprise was handled well. Very well done! Thank you!
Aside from a parts mixup everything went smoothly even with the Holiday weekend.
The customer service was great at getting back to me about my car
We had both of our cars repaired within 2 weeks. Excellent service from reception to finish. I did mention about having our air vent fixed, not sure what happened as it was not repaired or addressed. Everything else was superb. As always thanks to all.
Clay and Seth did a tremendous job. I had a soldiers cross on the back of my vehicle, he passed in Afghanistan. Your crew took the time to cut out my memorial from the damaged metal and place it in my vehicle. I can't express how grateful I am for your attention to detail and a truly fine job completed. Thank you again,
My car looks brand new! Sparkling! Thank you so much!
Excellent service. Friendly, professional staff.
Thanks for cleaning the car
Did a precise and professional job on my car. Did take 2 days longer than they originally told me to fix my car.
Car looks great. Service was courteous and fast.
Great job repairing my truck,u guys have awesome team thanks
Things started out with a little rough bit of miscommunication. But we are 100% satisfied and love the repair.
Very nice job. I liked getting updates on the status of the work throughout the week.
Thank you to everyone at Service King. The repairs were completed in a timely manner and everything looks great. I appreciate the last minute scramble to order an Audi emblem and replace the one that was stolen! I will recommend you to all of my friends.
The entire staff in Chester Springs were awesome! My car looks great and they explained every detail clearly and professionally. I will always use Service King.
Outstanding job your team did a
4 .0 job
Work was done to high quality and the car delivered ahead of schedule. Thank you!
Excellent service - cheerful, knowledgeable. I liked the daily texts. I also appreciated the fact that the work was done quickly so as to reduce my out of pocket rental expenses.
Thank you for making my repairs a very pleasant experience. I would recommend you to anyone.
We were updated frequently through text and Seth kept me notified frequently through telephone calls. That was very appreciated.
Sincerely, Toni Glitz
Great job from start to finish????
Great job. Car looks like new. I especially liked the text updates which kept me informed. Thank you
I can't think of any ways Service King, Chester Springs branch, can improve the service I received. Keep doing what you are doing. I received accurate text messages on a regular basis updating me on repair status. Staff completed the repair ahead of schedule, even though they found substantially more damage than insurer found and had to do a supplement. I was not bothered during the repair and didn't have to pay a cent of my own money. Finally, this branch is conveniently located to Enterprise car rental, and they have a close and efficient working relationship. Rental car pick up and drop off was seamless. Thanks for everything.
Your communication was excellent. Car repaired faster than expected. Thank you for you professional service
Everyone was polite, friendly, and professional. The work logs great, nothing has fake off :), and it was finished days early! Perhaps you normally wash and vacuum your customers' cars, but I was pleasantly surprised that it had been done. I had an excellent experience.
Very friendly and went out of their way to be helpful
The experience was very rewarding. All of the people that I dealt with were professional, courteous, accommodating, and friendly. I was very pleased with the service provided, the quality of workmanship; and on top of that, the work was completed earlier than expected. Thank you for a job well done.
Excellant service and repair work. Everyone was very competan and great to deal with.
The process was as simple, painless, and convenient as possible while still providing me with feedback and confidence that my vehicle was in good hands. Would not hesitate to recommend.
Overall great experience.
The work was done in an extremely timely fashion. Everyone professional and friendly. I appreciate all the update messages as the work professed, but a bit too many.
All the guys were very helpful and friendly. Got the repair done much faster than expected. Would recommend to anyone. Thanks for a job well done from beginning to end.
It's completely new, you can't tell if there was any damage, it even seems to ride better, I am a satisfied customer.I would definitely refer service king as a reputable business to deal with.
Excellent work, very quick and timely repair. Kept me informed and did a great overall job.
Great job. Great service. My car looked brand new. Employees were exceptional. Receptionist was wonderful to deal with. Can't say enough about Service King. The other shop at this location could not compare to Service King. Thanks.
I was very happy to get my car back in a timely manner.
The service was great,& my car looks brand new again ; and very clean.
Vehicle Make : Volkswagen
Everyone at service king in eagle were professional, friendly, knowledgeable and helpful. The car looks great! And they made sure to tell me to come back if there is ever an issue with the work they did. Great job, guys!
It was done sooner than I expected, it looks great, it was cleaned inside and out!
Seth and team did a great job. Kept me well informed too. Thanks
Great work from the techs, office department was prompted with scheduling and getting me fit in. I had a date I needed my truck by and they made it way before. I would use your team again. And again thanks for a great job
The job was done in a timely matter and they proformed an excellent job. My GMC came back to me looking like a brand new vehicle.
Friendly, competent service, great results. Thank you!
The morning pick up was a little hectic. 3 people asked me of I was getting a rental car. Everyone was nice though and efficient. The whole drop off took longer than I expected so I'd just suggest setting an expectation for how long it could take, rental time included. I'd also suggest setting some kind of eta for the job like a week or less or whatever it may be but I know it's hard to estimate. Good service and car turned out great!!!!!
Every contact, whether in person or via telephone, regardless of whom I spoke to, was extremely professional and courteous. Vehicle originally went in for repair sustained in one accident, but was actually repaired for two accidents. Work exceeded my expectations, and within a time frame that I was originally skeptical for completion...five days. Gteat job, and thanks again. I would certainly recommend Service King Chester Springs to friends and family. JDM
Terrific experience all around...great communication and very friendly staff.
Seth and June were courteous and very efficient; kept me informed and provided excellent service.
Helpful, courteous and kept me up to date during the process.
Outstanding service from the initial call, to the timely progress reports, to the quality workmanship, and the after service follow up call. Thank you!
Seth takes pride in his work and his skill showed....June was always pleasant and available quickly for answering all my calls..thx team...
Love the text messages keeping me up to date. Love the service and attention to detail by the employees and promptness with the appointment set
Seth and others were fantastic and very helpful.
They were very prompt in getting the job done.
Easy going people, updated me on the car frequently as they were fixing it. Would come back again if I needed work done.
Vehicle Make : Volkswagen
They did a great job with my car.
If your top rating is a 10 they should get a 12 this for the work and personal
Everyone we worked with (mostly Seth Beard) went above and beyond to make sure we were satisfied including taking care of returning our rental car. This made a big difference to my husband and I as we live an hour away and would of had to drive home separately. It was so nice to stay together. Our car looks like new and was veey clean after the repair! We would highly recommend Service King to others!
Quality work and quality service
I WAS TREATED WITH TOTAL professionalism. My car came back looking better than when I dropped if off. You do run a first class outfit. Thank you
Vehicle Make : Volkswagen
The team kept me updated almost daily either by text or phone call. Car looks fantastic! Love the detail job! My 10 year old said Dad- let's try to keep it clean now!
Very satisfied with the work that was done on my car! Clay did a great job keeping me informed along the way and couldn't be happier with the outcome!
Thank you to Clay for professionalism and kindness. And to Doug for his support. And to June for her patience, grace and kindness.
Everyone was great!! (June. Doug. And the Mgr). My car looks great!! They even did extra nice things like change a bulb that was out and clean up inside my car.
All repairs were exceptional and we were vary pleased with the work thank you
Excellent service and thank you.
I wish I could have paid my deductable with a credit card over the phone.
SK made it easy for me
Everyone was friendly, curteous and helpful
On a scale of 1 to 10, they and particularly Doug Barr was a 12. Quality AND Service still matter. Thank you
The staff was very friendly and helpful.
I was satisfied. Just delayed than the original promise date.
The repair took twice as long as originally estimated.
The person with whom we were supposed to connect was generally unavailable.
Your network was down the day I arrived; had to fill out
forms, etc. by hand.
Your after hours phone number still says "Grand Sport Auto".
I was on hold for over 5 minutes before someone from your national
Call Center answered my call one time.
You are, indeed, the "SERVICE KINGS"!
The repairs look great...better than new!
Good service in every aspect from customer service to quality repairing of the car. Thanks.
Car looks great. Was a big bonus that I could just drop off rental. June, Jeff and Clay were all a pleasure to work with.
Excellent service and professional.
erall the experience was sensational. Corey was very helpful and customer service oriented. I would highly recommend this establishment to everyone.my car was
Work was well done and on time. Service communication was excellent.
Service King never followed up with the claim before anyone ever got back to me with the information the day of my appointment this is the first I've heard from service king since growing the morning of my appointment to confirm that that service king was prepared to repair my truck I have traded the truck in and bought a new vehicle vehicle service king failed miserably
Your team was very professional and efficient in every way. It was a very pleasant experience.
All staff professional and kind throughout my entire experience! Thanks Service King!
Friendly, courteous and very accommodating. Well done.
The service was excellent, with everyone involved warm and accommodating. They even stayed open late for me to pick up my car as I sat in traffic due to someone else's car accident. Thank you!
Communication & professionalism were both superb!
Everything was taken care of in a very timely and efficient manner. I'm very grateful for everyone's help in getting me through this as quickly as possible.
Clay is an excellent general manager. The car looks great!
Staff was great. Kept me up to date and informed and were very nice. Even gave me a ride back to work when I initially dropped off car and offered another time. The texts were very helpful too.
Awesome work and done early!
Everyone was nice and friendly. Car was fixed in 2 days, sooner than I expected. Thank you for your service. I will recommend you and your service to my family and friends.
Friendly, competent staff
The car looks great. It was easy to drop off, great hours to pick up the car. Easy billing with Allstate. Thank you!
Excellent service and job done right. Could not have been a better experience.
My truck looks great!! Excellent job by everyone that worked on it!!
Little bit more expensive than some other places but offered much more reliable and quality
Fast completion and great customer service. A very pleasant experience. Will recommend to friends and family.
You made it easy. Thanks..
Great all around customer service and fast repairs. Thanks again!
Clay is the best. June an exceptional representative of your company.
Very prompt service. The work done was to my satisfaction. Manager kept me in the loop as far as how much work was done via phone calls and texts. I would recommend Service King to my friends and family.
Great team, especially Clay. A true professional. I would highly recommend this company.
Mrs. June and Mr. Mark were extremely courteous and kind. The repairs were done very well and before expected. The car was cleaner when picked up than the car I rented.
Work looks great. Text messages on update is a plus
The tech did an awesome job re-building the rear door. The job was completed earlier than expected, and the whole van was nice and clean when picked up.
Service was fast and personal. The body work looks great. I thought the text message updates were wonderful. I would recommend Service King to others. Thank you for a great experience!
My contact Mark Witcowski stayed up late (until 7.30pm) to handover my car when I got delayed for pickup and I really appreciated that.
Very happy w/ the service work performed. Brought my car in on Tues. and it was finished on Wed. WOW .... Clay Ridings was awesome to work with!
Vehicle Make : Volkswagen
Timely repair, great communication , polite ,
Professional , my car looks great, loved the
Updates, great that u deal with returning
Rental car. All was wonderful!!! Thank u!!
Great job. Paint matches perfectly
Best customer service I've had in a long time.
Everything went so smooth and the service was excellent.
The lady at the front desk was very nice and knew her job well. When calling or going into your body shop she is your first line of contact. She also is the one that makes the first impression of your company and the lasting one. Steve Mason was very Attentive and thorough. Everything he said he would do he did and my car was done in 4 days. Very nice experience.
My car looks great. Like no one ever backed into it. Thankyou !
I love the communication!
Thank you for quick service helpful staff and my car was even vacuumed which made my day when I picked it up!
Good quality, price, and timely work.
Quick and professional servce. Thanks.
Vehicle Make : Volkswagen
Nice and fast job.
Mark Witowski was very professional , knowledgeable , and communicative. June was a pleasure to work with very friendly and professional. Good team at the Chester Springs location , I will recommend them to others and would take my business there again if i have another reason to do so.
June, Mark, Steve - everyone was wonderful! And the car looks and smells marvelous!! I will ALWAYS bring my car here if work is needed!!!
Steve was amazing, keeping me updated thru the entire process. My car looks great!!! June was also awesome...so helpful, sweet and professional. Please know the two of them are an asset to your business and both deserve HUGE bonuses for doing their jobs perfectly and professionally. I am more than satisfied with the job done on my car!
Team did a great job keeping us updated on our car's progression.
Efficent friendly staff accomodating to customer excellent communication with insurance company
Great job. Love the customer service
Vehicle Make : Mitsubishi
Everyone was very nice and profesional, thankyou for making this a good eperience!