Can you give the customer a written copy of follow up care instructions. So that they can follow up with proper care of vehicle.
The repairs were to my work vehicle they were able to accommodate my schedule so that I can could continue working while the repairs were being done it was very much appreciate it they went out of their way to actually return the vehicle back to my residence so I did not have to take an extra trip to to pick it up thanks again for the great job
Service King provided great service and were great communicators
Vehicle Make : Mitsubishi
The staff at Service King were very professional and friendly. The repair process was flawless and easy to understand. Job well done. Thank you.
Vehicle Make : Volkswagen
Very satisfied with your work
Very happy with the customer service and workmanship
Luis and Dom were great. If ever needed again, we will definitely be back. Thank you guys!!!
It was very convenient, fast and friendly service
Helpful and friendly staff. Work done on my car was of the highest quality. When car was ready i could not get there by closing time to pick it up. Chester Springs location stayed open an extra hour for me. Amazing customer service. Very rare these days.
Accommodating, friendly, kept me informed
concerning progress of the work on my vehicle.
- On Top Of All Details With The Parts That Just Got Shipped Out .. How The Car Is Coming Along Etc ..
I am very happy with the quality of the service.
Needed callback on bumper cover not completely secure.
My first accident claim in 18 years and it was handled flawlessly. Thanks Dominick for all your detailed work and to Luis the service tech for his great work too. I know where I'm going after my next accident!
Great job and awesome staff!
Very friendly and helpful
Excellent! The staff was very helpful. The service was great. I will definitely refer friends and family to the shop!
The car looks just beautiful. It was not only repaired but also detailed to perfection. Even the trunk was vacuumed!
I was very happy with the service to repair my Honda. Luis Rodriguez kept me informed every step of the way. The repairs were done quickly and my car looks brand new. I'll definitely recommend Thorndale Service King to my friends.
Extremely professional, courteous, and thorough throughout the entire repair process!
Luis was great to work with. He updated me throughout the process which was greatly appreciated. The best surprise was at the very end when I saw how clean my car was. Best service by a body shop I've ever received.
Very happy with Luis! He was so professional and treated us with respect. Went beyond the call of service!!!!!
Mark has good customer service skills
Timely and well done. I would recommend the business.
Kept me informed with regular updates and timeline. Very professional.
Appears to be a great job. Let you know if it isn't!
Happy with customer service, management and work. Obviously a well run company. Your price was fair. I hope I don't need body repair again but if I do I will return to Service King.
Friendly service for a reasonable price. Kept me updated throughout the processs
Service was excellent. Phone notifications were timely and very helpful.
Great job! Thanks.
Luis and Maggie did a fantastic job helping me and taking care of my jeep!
Excellent service and great repair work!!
Louis kept me informed as my repair progressed as promised. He is a "10".
Friendly, fast service, flawless job and very clean car
Best service I've ever received from an auto repair/body shop. 10 out of 10 for sure
Vehicle Make : Volkswagen
Very quick, easy to understand, kept me posted every step, website made it easy as well
Everyone in the office was very professional and helpful
State Farm stated that my car would be washed and vacuumed. Only my front seats and front floors were vacuumed. The back seat and trunk were not. There was still dog hair from when I dropped it off as it was not cleaned due to a wrist injury I had. I took it and vacuumed the back on my own tonight after I got home at a local car wash station.
I couldn't be happier with the service that I received from everyone Service King. Maggie, at the front desk, was so helpful and knowledgeable! She really went above and beyond! As for my vehicle, it looks brand-new! Not only did they do an amazing job on the outside where the damage was but they also cleaned out the inside for me. I was really surprised and extremely happy! I will definitely recommend Service King! Thanks again for your amazing service!
Jeff and the team provided a great overall experience!! Plus the car was completely cleaned!! Thank you for the excellent service!
They were very friendly and very knowledgeable. They had the car fixed within a week, they kept us informed about the progress
I do not like the work they performed on my vehicle. The color is way off and I am returning it back tomorrow. On top of that, my ear phones are missing which were in my passenger door pocket. Very unprofessional. Thank you.
Mark was a great help in getting the job done quickly.
They kept us up to date and went the extra mile p
Excellent service, excellent team, very pleased.
Would recommend to anyone seeking be vehicle body
work or paint.
Vehicle Make : Volkswagen
Excellent customer service! My car look better than it ever has inside and outside! I would highly recommend service king in thorndale to anyone.
Seat belts were not re-attached. Could not inspect car during payment because car was being washed and could not inspect vehicle. Had to make a second appointment to get stay belts fixed.
Awesome service Luis Rodriguez,excellent job service King!
The agent that took care of me explained everything, great customer service
Yes, everyone was very customer friendly and worked with me to resolve my issues.
Everything was perfect!!!
Your staff as well as the front office were models for efficiency, quality , and genuine character not often found these days. After apparantly being mistreated by a Subaru Dealer, your technicians did outstanding and proper repairs, as if there were no collision at all. I have great confidence and will not look anywhere else in the future for any and all work I need, whether this car or the next, it's Service King Downingtown.
They are very professional and very thorough. Thank you
Great work, fast service, good people!
My main man Luis is the customer service champion. Literally guided me through everything I needed to do. This was my first accident and I've never done any of it. He even handled my rental and set it up for me. This place is great. Thank you for the experience. Hope I don't crash my car again but if I do I know where to go.
They did a great job! It looked better than when I brought it in#
Thank you for getting our car done in time for our vacation.
Great service- Jason was wonderful and knowledgable - courteous. Received a number of status calls that were very much appreciated. Enterprise picked me up and I left my car there at the end.
Will be back and will tell my friends
Excellent work. Professional and courteous.
Car looks better than brand new! Thanks Service King!
Great customer service - great work on my vehicle
Car looks great, nice job, thank you!
I had my car serviced at the thorndale, pa location and they did an awesome job! The staff was friendly and they had my nissan looking like new again.
Everybody did I great job and they were really friendly.
I loved the update calls. My car was washed and vacuumed, shinning bright. Repairs were done like it wasn't in an accident.
Very friendly staff. Got car back well ahead of schedule and needs (before vacation). Luis contacted me to provide progress on car through the week.
Happy with the way my car looks. Service kept me informed of progress being made. Work was done in a timely manner. Everyone I dealt with were friendly and professional. Great service!
Great way to keep customers happy. Thanks.
The staff is friendly and professional. They followed-up with me to report the status of my repairs and explained the entire process to me. The repairs to my car were awesome - I definitely had a good experience.
Great job! On time. Friendly people. Keep it up!
Louis, Kevin, and Maggie went above and beyond to service my car.
I thought it was nice and professional the only thing I didn't like you have to pay with a credit card or check no cash thought that was crazy
Reliable, prompt service. They did a nice job.
Excellent service and communications. Extremely satisfied customer!!!
I have no complaints they did a great job n in a reasonable time as well
Thank you for everything and it was fast too!! I would definitely get my car serviced there again in the future.
Very professional, knowledgable staff. Great experience from start to finish. Made everything easy.
Thank you for keeping me posted everday about my KIA. Your service was extremely Awesome! Keep caring and your company will continually prosper.
In Best Regards,
Great job on the repairs!
Your people are so NICE. The work was very good. I'll tell my friend to use you for any repair work they may have.
Good experience, thank you.
Adjuster Louise and the work performed was excellent . Would definitely recomend. !!!!!
Excellent service from beginning to end. Would use Service King again, if needed, and recommend to others
Very happy with quality of work and customer service
I love how they kept me up to date on the progress of my car and got it done in a timely manner. Very satisfied. I always take my repairs to them.
All handled very well, as usual.
Great people. Car looks very good. It was finished one day early! 10 of 10. Will recommend
Very quick repair. Constant update was appreciated.
Thanks. For the fast. Service. Isabella R
The service was great - professional, kept me updated, answered questions, courteous staff. Would definitely recommend to others.
I have has an opportunity to work with john landis. He has always been professional and provided great customer service. He goes the extra mile to please the customer. He makes sure not only the repaires to the exterior but makes the interior looks good. I appreciate that customer service is great from the start to the finish.
John, Maggie amd Kevin exceeded my expectations.
What seemed to be a very stressful situation turned out to be a great experience. I was very inconvenienced by the fact I wouldn't have my truck for a week because someone decided to dent it but, as soon as I walked into service king in thorndale I was greeted with smiles and the sense of calming. This is not your topical car shop and these are not your typical anywhere employees, they are really nice. They put on real smiles. Not a fake, I have to because it's my job smile. They seem more to me like a family run buisness then just a shop. They go out of their way to make you feel calm and not stressed at all. Someone was even there to pick me up after I filled out paper work to go pick out a rental. That whole week i was updated on what was going on with the truck and when I picked it up on friday, it looked brand new, inside and out. Service king took care of the return of the rental and told me how to care for the new paint. I have told all of my friends on social media and my family that this is the only place I will take my vehicles to get body work done. Service king in thorndale was quick, a pleasure to deal with, totally stress free and the work they do is amazing!
I already felt terrible about messing up my new car. You made things "alright" again.
Great getting regular phone calls with updates.
I appreciated the daily updates on the progress of my car!! The staff was extremely friendly and knowledgeable and very thorough. Would highly recommend Service King Downingtown to friends and family.
Wonderful customer service
i was informed that the car was ready, but when my wife arrived to pick it up, she found several issues remaining with the car: slow passenger power window and cracked and misaligned headlight housing. she had to leave the car at your facility for "another couple days" for these items to be remedied.
I love this place. The people who work at this location are very friendly and nice. They are great and do great work!
I took my car to Service King Downingtown by chance. AllState handled my claim and sent me to the Malvern location but it was too busy so my car was moved to Downingtown. The entire process was clean and easy and my car ended up looking better than before I bought it. I drove away feeling like I was in a new car. Thanks to John and the entire service team at Service King Downingtown!
Our car was completed quickly and professionally. Whole process was efficient. Thanks!
Car looked great and I appreciated the calls about the status of the job.
Vehicle Make : Mitsubishi
Customer service was top of the line. Updates made whole process much easier to deal with. Tech who showed me and explained repairs was very knowledgeable and professional. Thank you
Great service! Made everything easy, simple, and fast.
Very professional and provided frequent updates. Repairs were done quickly and my car looks like new again.
The service was very good and fast. I would like to say thanks a lot.
It was great working with john. He makes you feel comfortable handling All aspects of the sisituation.
Extremely helpful and friendly staff that went above and beyond scope of service. Repairs look like nothing happened and professional.
The people at ServiceKing were very kind and professional. They were also personable as I had to bring my children in to the shop and they took a second to recognize their little presences too. They were very helpful in getting me into and out of the rental car with all the car-seats etc. And the body work repairs done to the vehicle were spectacular! My car looks shiney and new! I am very satisfied with ServiceKing, they updated me on my car's progress often and answered questions I needed. I would certainly recommend them to others who need repair! Thank you ServiceKing!
They were so friendly and very willing to answer questions!! I loved the work they did and they had my car cleaned inside!! Very impressed with them and would recommend them to others!!
Thank you for a job well done!!!
the people were all great
Everyone is very friendly and helpful!
Great job. Car looks brand new, and truly appreciated the phone calls letting us know what was going on. Friendly service! Thank you.
A wonderful team that did a phenomenal, timely job. Not only was the work impeccable but the communications were great and all members of the team were courteous and helpful.
It was an extremely pleasant experience.
Everyone was nice and extremely helpful. I received updates about my car from start to finish
The car was supposed to be done on Monday but was not done till Tuesday afternoon. I was happy with how it came out for the workmanship
we are return customers to grandsportand we have been happy every time thanks to Kevin Brown hopefully it is the last time we have to return thanks Kevin Brown for geting us through it all thank you service king
Kevin Brown and his team provided a great repair experience
Job well done and on time. Very courteous staff.
The whole crew at the Downingtown office were great!! A service and quick turn around!! Thanks for making the experience painless... Except the payment. I will be sure to recommend GrandSport/Service King to my family and friends.
Vehicle Make : Volkswagen
Great service. Prompt and responsive, knowledgeable staff took care of me throughout. Steve did an excellent job of keeping me posted during the process
Not only did they do a great job with the repair, but they also delivered the vehicle with a detail-like cleaning. I was extremely pleased with my experience. I certainly would recommend them to others.
Vehicle Make : Mitsubishi
Everything was done perfect ! I'm Very pleased with the job . I would recommend your business to others. Thanks again!
The person that did my estimate was very friendly. He seemed like a great person. I loved his personality. The repair was great. I'm very satisfied.
Great job... Everyone was very helpful. Thank you!
The service provided was beyond my expectations. From start to finish I was constantly informed on the repair progress. The staff was extremely courteous and professional and I could not be happier with the result. Great work everyone!! Thank you.
My car looks great. It's super clean, and it was done in a timely fashion! Thank you!