Thanks for getting the repair done so quickly! Also thank you for staying late Friday for me to pick up after hours.
My car looks good as new! Thanks!
So far car looks good, will check it out better over the weekend. The car looked nice when p/u
My car looks as good as new!
There were alot of 'extra' miles on my vehicle when I picked it up.
I love the way my car looks. You cannot tell that it was in an accident. The process of dropping and picking up my car was fast. I love receiving text messages on my phone about the progress of the repairs.
I would've liked a call or text the first or second day to give me an estimate on how long the repair would take. Other than that, all was good.
I appreciate everyone's patience and flexibility in working with me!
Very friendly accommodating staff. Set up very convenient with Geico representation on the sane site as the repair. Everything very clean.
Vehicle Make : Mini Cooper
Good staff great customer service
The car looked great. I appreciated being kept up to date with repairs and progress. The rental car could have been better- very uncomfortable, no cruise control, which helps a short person. All in all pleased with entire process.
One of the best staff I have worked with!
Signature absolutely had a wonderful service people were fantastic just an excellent overall experience I would recommend them from on a scale of 1 to 10 to 8:10 excellent
The staff was amazing and Jenny kept in contact with me the whole time . 5 star service . I even had a little situation where I had to keep my rental for slightly longer and they accommodated me . I can't say enough about the service . Will always come back if we ever have a situation .
Very helpful, very friendly crew. Highly recommend their great work.
Very friendly and courteous there were a few minor issues shop manager went out of his way to correct the problems excellent customer service great job would definitely recommend
Fast, Very reliable and really great customer service
Front passenger panel was not clipped properly and will need secondary work to repair.
Thank you for your service.
Repair was delayed and car was never checked before given to me. There couple of lights on dashboard
Everyone was very professional and also very helpful. My challenger was perfectly fixed and the paint perfectly matched which was one of my bigger concerns. I appreciate all you guys help and hopefully I won't have to visit again for another accident. In the event that I do, I will definately bring it to you guys. Thanks so much again.
Excellent job. In and out everything was taken care of. No issues through out the process. Painless.
Excellent staff who did everything possible to make the experience pleasant. I was highly pleased with the results and would highly recommend this shop to others.
Everyone was super awesome. Customer service was amazing...I feel like your hours of operation are a little inconvenient for people who work in order to pick up their car but all in all I had a wonderful experience thank you!
I'm very greatful that signature was able to respect my request for specific mirror and detailed my car. Thank you.
Nice work once again! Thanks
Excellent job and great service!
Very easy process. Quick service, great communication. The woman I worked with, Jenny, was extremely friendly and helpful. I would recommend this shop to others.
Did a great job on the back end of my car that was hit. Cleaned the outside and inside of my car. Thank you.
Thanks for the Job that was done , you guys did a awesome Job thanks
Customer service was excellent throughout the entire process of the repair. Vehicle rental was very satisfactory and suited my needs with family and work obligations. Repair work was quality work with a nice touch at the end when picking up a washed and polished vehicle.
The team was proffesional, experienced and prompt with the repairs....Thank you.
Great team with very focused customer service and fantastic quality of work
Vehicle Make : Mitsubishi
Real good job. Looks great. Thanx
Very quick, flexible, personable.
Looks good and true to their word about time frame.
Nice job. I've been here twice and both times you guys did an excellent job
Try to estimate the time the repairs will take a little more accurately. Other than that, it went great.
everything was great..could not have been any easier,,thanks all
Good job with the repairs, but the interior was a bit dirty and the gas tank was on empty
Im satisfactory with you job so good thanks you're all for you excellence
Everything was way smoother than I expected. Everyone made things incredibly easy. Thumbs up to everyone.
Very efficient, and helpful. Thanks
Took much longer to complete than promised. I was out of pocket an additional 100 in rental car fees. I will not be recommending your business. The work looks to be perfect, but deadlines are a very important part of the total job
If only my insurance company treated me as well as you, Geico, and Enterprise treated me. Thank you.
Very nice, easy process with a GEICO claims rep (Jenny) on site. She updated me as the car went through the repair process. This was my first experience with this type of thing... and it was a good one. Thanks Jenny.
The best service I have ever received. Is not an over statement. The bubble personal and helpful demeanor was a pleasant experience.
I needed new stickers for my replacement winshield. I was told no one could find my insurance card or registration. I had to take time out of my work day to get new copies of both documents and send over. The registration duplicate cost 21 in addition to an you of lost work time. I received my car back, looked in the glove box and both documents were right there. Lost time and stress for nothing.
Very compassionate,help in staff ,efficient work ethic very happy with whole experience of the matter and car looks beautiful....thanks everyone for everything
Good repair work. Awesome detailing!
From the adjuster to the level of customer service everything was excellent.
Awesome team at Lancaster Signature Collision, great job from beginning to end thanks Jenny.
Can't even tell the vehicle was in an accident.great job
You guys are awesomesauce
Great and friendly staff with fast turn around!
Everyone was so kind and informative. From the moment I dropped off my car to the text updates till the time I picked up the car the customer service was top notch. Would recommend definitely.
Thanks to everyone who made a difficult experience as pleasant as possible and for getting my car back to me so quickly.
Vehicle Make : Mitsubishi
They were amazing
Need to call and find out if the front head lamps were set properly.
The vehicle sounds like the tires are now rubbing against the area repaired. The text updates were nice, but proved in accurate as the completion date was delayed at least twice. The repair process was one day short of three weeks--seems lengthy for the type of repair.
Everyone was friendly and curteous, and seemed to do their best to offer satisfaction.
Very nice. Good work - looks like new. They washed & vacuumed also!
Headlight was not aimed. Could not align bumper repair to fender on second try. Plug not replaced on quarter panel repair. Water will now leak into well.
Thanks for the text updates and the great job. My car looks good as new.
Great updates and work on the car!
Thanks for the great job. Car looks great.
The staff was helpful and courteous.
Both GEICO and Signature missed the fact that my sun roof wasn't fixed and not functioning. Additionally, it may be so bad as to not be waterproof any longer. Plus, neither stepped up and took responsibility and pawned me off on the Subaru dealer. Lastly, my interior had grease and dirt marks that weren't there when I dropped it off. My sunroof worked before the accident and either GEICO or Signature better step up and fix it or cover the expenses from the Subaru dealer. I am taking it to the dealer for them to look over to ensure the work the car us even safe. There may be an issue with the headlights too.
Prompt, professional service. Pleased with the final results.
Appreciated the prompt service and attentiveness of staff
Thanks for a quick turn around for the repairs and getting my truck back.
Key for car was not where i asked to have it put. Took 30 minutes to find it Also not sure how but drivers side seat belt is now messed up
Customer service was excellent...they did a fasts stic repair on my car.
I am 95% satisfied - the car looks great. It would have been better if I could have been called and told the car would be ready on Friday so I had my rental the extra day. I loved your text updates, too. I will definitely recommend Signature!
Thank you so much Signature Collision for the amazing work you did on my 2011 Dodge Gran Caravan. My wife and I are completely satisfied with the professional services that the team at Signature Collision provide.
The Luciano Family
My car still isn't fixed.Im happy with the body work tho
Vehicle Make : Mitsubishi
Liked the job u guys did. Had a lot of compliments on the work. Thanx. Great job
Excellent job. Excellent service!!!
Car was dirty inside and out, outside there was grease and some kinda powder residue, inside, finger prints dust and a residue on surfaces.
The staff was very friendly and helpful. I received my car back 5 days earlier than was quoted. A very awesome surprise. Would recommend you to friends
Preston was very thorough from the minute I walked in the door until I left the parking lot with my finished car. Communication was excellent. If I would ever need a body shop again, they will be my first call.
Cars should be fixed the right way the first time not 2 -3 times later. It not be the customer saying that's not right and pointing out all the problems. The technician had no clue what they where doing. I need to go back to get the head light afjusted jet. Also after having to **** to get the car repaired correctly I feel that it posted the tech off and now my mirror is scratched. I can not prove that the repair shop did it but I know it was not scratched prior to accident. And I don't think it was scratched up like it is the second time I went to see the car when I was told it was done. I would never recommend this shop to anyone.
Everyone was great and so nice and the text updates were a good idea. I liked that I got a phone call telling me everything that was being done to my car and when it was expected to be done. The car rental was easy. It was an overall enjoyable, easy process.
I was very pleased with the prompt and clear updates, the ease of dropping off my car, insurance explanation, and rental car. The text and telephone updated were timely, polite, and prompt. I hope I never get rear-ended again, but if I do I would work with all of you in a heartbeat - thank you , let the enterprise and geiko guys know!!!
Couldn't have ask for anything more. Completely satisfied. I will certainly tell my friends.
Excellent customer service..very organized. .I was very impressed
Very professional, friendly people!
Great communication, excellent quality of work - vehicle looks brand new!
Staff pleasant, courteous & efficient
Horrible work, dreadful experience
Great experience and would use them again.
The people directly involved with my repairs where pleasent and easy to work with and aside from a little delay in getting a part, the repair was done promptly and my vehicle was returned to me looking better than when I left it to them.
Great experience! Great customer service. Would recommend
The whole experience was wonderful, from the very first step! Everyone was so knowledgeable and made my whole experience painless. Having the estimator, car rental and collision in one place was awesome. The job done on my car was really good. I was very pleased with the results.
Alex Groff did an excellent job and made it a positive experience! The lady in the office that helped with my payment was very helpful too! Thank you for the quick turnaround and a job well done!
Thank you so much for fixing my car so quickly!
Best experience ever while dealing with this. The GEICO Rep was top notch and is clearly doing what he does best. Excellent, he's excellent
The quality of the repair was exemplary. My car looks like it only recently left the factory. I am SO glad I took Alex's recommendation!
Vehicle Make : Volkswagen
The drivers side rear tail light blinker fell out and I had to go out last night to replace it at a local auto part store.
Very professional and efficient process
You all were AMAZING! I have already been recommending your services to others & will trust you with my car anytime! (Hopefully there will be no need for other repairs:-) ). Thank you from the bottom of my heart!
I sincerely cannot say enough "good" comments about the "3-services under one umbrella of service! I have mentioned your special considerations to
several friends and we are in awe of the professional, pleasant and diligent
attention-to-detail! One word expresses the service on all levels - AWESOME".
The ideal work ethic and we thank you very much!
You made an annoying incident ratively painless. And the car looks great.
I have absolutely no complaints about my experience with your company. Thank you for taking such good care of me and my car!
Very Good Job on my 2006 Fusion !!
From start to finish, the service was excellent. I was notified every step of the way of updates in the process. The entire staff was friendly and made a less than desirable situation an ease. Thanks!
I am so grateful for the great job you all have done in my car. I admire the talent and effort each of you have put in to my vehicle, making it look new again means so much to me. I never imagined having my car back in such a timely fashion! Thank you all so much! I will definitely recommend anyone I know to you guys. I owe you guys, expect to hear from me again lunch will be on me!
Everyone at Signature was very courteous and professional. I appreciated the fact that they kept me updated on the progress of my car. The vehicle runs well and looks good.
Vehicle Make : Volkswagen
I am truley amazed as how fast and how great my car looked after I received it. I would like to thank you for doing such an awesome job on my car. I am thankful for how fast and professional the team at signature collision, geico and enterprise were during the whole process , I would definitely recommend your team if anyone has repairs to be made. Thank you
They were courteous and efficient. Thank you
Found the trunk latch still doesn't work I have to bring vehicle back to figure out why also found that alignment that was performed by an outside company is also not correct in that the bring back another time. I feel that these items need to be handled once and only once instead of having the customer come back another time.
Quality job done fast, thanks
Great service ; really nice people