Part of the paneling on the right slidding passenger door looked as if it was rubbed off when it was reassembled or it never got painted with the rest of the lower part of the door.
I cannot suggest any improvements as I think your
service was excellent!
Thank you. You made a stressful situation
I appreciated all the updates. It was nice being kept informed and everyone was very courteous. Thank you
You all did an amazing job! From the time i stepped in the pick up process!!
Great service and great repair. Good job.
You guys were absolutely amazing! Clint, thank you so much for communicating with me consistently. My car looks amazing, you took such great care of it. Couldn't be more pleased with the experience I had with you guys, thanks a million.
Clint was amazing to work with! Very considerate and kept me informed through the whole process
I appreciated the text message updates. Also, everyone was very helpful, nice and easy to work with. It was a good experience.
Fast, friendly, & meticulous about the details. So happy with my experience.
everyone was professional and very nice fast service they washed and detailed the inside of my car thank you very much.
Clint was great! He kept me in the loop and had my car repaired ahead of schedule.
You guys were fast, did a great job and kept in contact during the whole process! Very pleased!
All of the lights were left on. My battery died. I had to get the car jumped and it took several hours. And no one from service king - as the shop was closed and no one was available.
Otherwise-it was a good experience.
Couldn't have been any more of a convenient easy process! Thank you!
I didn't appreciate someone smoking in my car.
Clint was AMAZING to work with. He was so thorough and a great pleasure to work with! Thank you!
Clint was great from start to finish with keeping up to date on how my repair was going. The work that was done looks great. 100% satisfied with the result.
My CD player isn't working now but I will
Check it out ! I should of taken out CDs but said leave I'm
I appreciate you so much ! Car rental killed me 985.00$
Is so hard ! Love all you Now go to Cheesecake Factory
I was completely satisfied everyone was very pleasant to work with I didn't have to wait long periods of time when I brought the car in or when I picked it up and I really like that hilarious guy at the front desk I can't remember what his name is but he's very sweet and really good Very happy car looks beautiful you guys are awesome
Appreciated the text updates. Front desk service was friendly but could have been more efficient t and better prepared.
When i first got there they helped me fill out paperwork and complete everything needed, they asked if i would need a rental, as soon as i said yes they werr able to get the rental company on their way. It was a process that i thought was going to take awhile and it was quicker than i would have thought. I was highly impressed how quick my car was done, they gave me an expected due date for my car to be finished and it ended up being finished a week early. They kept me updated on where my car was exactly and what step they were on throughout the entire process. When I got there they took me out and had me inspect my car to make sure everything was up to my standards. I was highly impressed and will definitely recommend them in the future.
Just follow your guide and let them do there job. Which they do great .
All was smooth and professional. Thank you.
Misty was amazing. She kept me updated on the progress of my Mercedes the entire time and she was always cheerful, helpful and very personable. The car turned out perfect. I couldn't be happier and will refer anyone to your company. A+ all the way and I'can be very picky. Thank you. Another thank you to Misty. It's hard to find employees that dedicated to go beyond and above expectations.
Outstanding service! The team did an excellent job, and the whole process was easy and convenient. The team went above and beyond in terms of service. Everyone was incredibly polite and helpful. Having the GEICO folks and Enterprise integrated with service made for an excellent experience.
I'm happy with the way my car looks! I just wish it didn't take so long
I chose you because I was happy last time you fixed my car. You did it in a timely matter and a very good job. Thank you and I'd recommend you to anyone I know. Thank you. Guy F
Mitzy was very nice and has grate customer service!
I think you did an awesome job on my car and I am very pleased.
Getting in an accident ****! Service King made it easier by taking care of everything. Kept me updated and treated me like I mattered. Not just another customer.
Friendly, got us in immediately, kept us informed, finished before the estimated date, car looks awesome. Good bye, Abra, Hello Service King!
Trinidee far exceeded my expectations.Thank You.
You guys are awesome!!! I love that you take time out of your busy schedule to notify me almost on a daily basis the status of my car. Another thing I loved about it is that Service King had not only repaired my car, but cleaned it and made it almost look as new as it can get. I would definitely recommend you folks!!
I love the job you did. I loved that you cleaned my car too.
I could tell that the people involved were making an effort to make it a good experience for us.
There are 4 new scratches on the passenger side of my car. And there is dust or something under the fresh paint. I'm not satisfied with the work done.
I was impressed with the customer service at Service King from the day I brought my car in, to the day I picked it up after the repairs. Thank you!
My car is now making a noise when I step on the brakes. It never made that before. And the seam doesn't match as well as it did before on the side of the repair.
An honest comment of your service based on our interaction is that Service King provides mediocre service. When Mistie first gave us the vehicle, she just handed the keys and said, "We hope for high scores on the review"---and rushed back into the building; I had to go in and ask to speak to her after I inspected the vehicle by myself. When we picked up the vehicle there were many scratches on the vehicle that were not there before. When pointing out these new scratches to the representative, Mistie, she was defensive and condescendingly said, "you're saying your car came in without scratches?" We informed her that yes, the car was brand new, and later she stated that she did not realize that the vehicle was brand new and that their paperwork showed that indeed there were no scratches besides the damage from the accident and offered to polish out the scratches. They also left garbage in the vehicle and Mistie stated that it was there because they take the vehicle in and out, so there would be dust in the car. That is a terrible explanation for being careless and not returning a vehicle in good condition. The marker that was used to mark the vehicle remain on the glass, will this remain or how long does it take to wash out? They said the polished scratches would be ready by the next morning (max 2 hours) but it took another whole day for it to be ready. When the vehicle was picked up again, scratches still remained and Mistie stated that they were there because "every car has scratches in those areas or because of people's nails" and she rushed into the building without asking what we thought of the service or walk us through what was supposedly done. They were not accountable for their careless service even when given a second opportunity.
They were all friendly, answerEd any questions I had and kept me informed.
Excellent service. Great communication. Quality service.
Paul is the best! Great service all around.
Thanks for the texts, follow-up calls, and great customer service. You went above and beyond my expectations!
What can I do to prevent the lense from getting cloudy?
Quick awesome service. Polite staff. The repairs looks great.
Please do not have my Service King representative call me!
your staff did a wonderful job ! They were very fast and the repair looks great! I love that you kept me updated on the progress. Thank you for making this process as painless as possible!
Fabulous service. Great communication. Excellent work. Finished two days ahead of schedule.
I was very happy with my service
Great communication on how the car was progressing.
I really appreciate the communication that was extended throughout the repair process. Everyone was so kind. The customer service was truly amazing. Thank you!
Great work and fast! Thanks.
Very nice service. People really cared. My car looks great too
Very fast I was blown away. Inside car did smell a little weird but 10/10.
The car was done way faster than I expected. I've never received so many updates-it was a good thing!
Finished earlier than expected. Great job!
Paul, the man that helped us was welcoming, funny, and professional--made the experience easy :)
There are still marks from where my car was hit.
Thanks to all your team for there hard work I'm happy with the job you guys done to my truck.
Service King, excellent customer service, and quality service.
I worked with Trinidee and Paul they were both awesome!! Made me feel so welcomed and taken care of! Always answered all my questions and definitely made me leave with a smile every time! Thank you so much! I know I always have a place to go if needed when I have damage done to a car??
From start to finish, I was treated very courteously. The rental car was ready as soon as my car was taken. I was kept informed through the the entire repair process. I received a call from both the Enterprise rep making sure the car was working and the agent for Service King letting me knowhow the repairs were coming. Picking up the car was quick and easy. Very impressive service all around!
Excellent service by Paul at front desk and Trinidee who was my main contact. Fantastic body work, can barely tell anything ever happened
You guys were great, and fast! Thanks!
Good communication. Great job on the repair. Finished earlier than expected.
The best experience I have had with a repair, communication was fantastic, quick check in and out. Thank you!
You guys have a GREAT TEAM AT Service King!!! Took my car in on a Monday for repair on my Cadillac Escalade rear bumper due to a hit an run, they fixed repaired painted clear coated everything in 1 day. Next day I was driving away in my Cadillac like nothing ever happened! Thank you Service King for the great work you put into my vehicle!!! ! #happyCustomer #5stars
A+ all around!!!
Great job; I am VERY. Pleased!
Everyone at service King was great. Very friendly and helpful.
Vehicle Make : Volkswagen
Turnover with our SK agent (Melanie I believe; then Tyler) caused us a long time delay that ended up causing Allstate to renig it on paying for all if our repairs when our claim landed w a second new Allstate adjuster. Making matter worse, Tyler and repairmen repaired a spoiler on a bumper that was broken and did the work without pointing it out - it was very flimsy. And the broken bumper was related to the Allstate claim delay. It was completely mishandled multi dimensionally. I've used SK quite a few times for personal repairs in the past. All went well but something's changed. Even had one of my company fleet vehicles quoted there recently. But no more business or references from me for SK.
Smooth, easy process. Friendly staff. It was a good experience, thanks!
Paul and Tyler were fantastic. Thank you.
They were very friendly and they were great!!! I was very impressed with your company.
The front hood does not come all the way down to cover the plastic strip across the front. I think the hood needs to be adjusted so that it covers that and when I look in between the two joints you can see they didn't get painted on the inside and so it stands out a little bit. Also there was a plastic covering that goes over the top of the engine on the passenger side that's not there. But I was treated very very well and the car basically looks really really good just a few little odds and ends that need to be fixed.
Great service and excellent communication on the status of my car
The staff made me feel completely valued as a customer and took great time and care to explain all levels of my car repair. I will recommend Service King to anyone in need of a good body shop.
I'm grateful geico has partnered with such a proficient and kind company.
Everything was great except I left two messages for a call back and neither were returned. The communication process is very impersonal and detached.
Thank you for keeping me informed I never had to call and ask.
Communication could have been better. I called and left a message for Trinidee because she was unavailable at the time, and I never received a call back.
Thank you for taking care of my car and for keeping m updated. Tyler and Paul are AMAZING!!!!
My car looked great inside and out. My only problem is that I'm allergic to sents so the spray used in my car caused a breathing problem. I'm not upset I just know to ask for that not to be used if I come again.
Absolutely stress free experience!!! Thanks for everything.
Amazing service. Posted on Instagram about how great you were to work with. Thank you!!!!
Everyone was so great to work with. The text message updates were great and I loved knowing what the status was on my car. Hopefully, I won't have to go back. But if I do need my car fixed again I would definitely come back. Everything was awesome.
Overall I am very happy with the service. Very respectful and great professional environment. Thanks so much,
Paul is the man for supreme service and Tyler is the most knowledgeable and the best in the business! Those guys rock. I will never go anywhere else!????????
Bottom left side in my hood what's not painted
The overall experience was stress free. Service King was very courteous and informative. They updated me daily throughout the whole process. I will definitely use them again!
I was extremely satisfied with Misty and her team very professional. Missy was a pleasure to work with and above all the text status messages she sent was superb. I did not have to call once to find out status no other company does this. On a scale of 1 to 10 10 being the highest Service King is rated all tens. Please give Misty the message of a superb job well done thank you.
The work was done well and early. Very friendly staff.
Great service and great staff. Thank you!
Everyone working with service king is so nice! I enjoyed every interaction I had, and my car looks great!
Can still see damage on fender. Picked up car dirty and incomplete. Had to return for trim piece. Over spray on rim am tire.
Car looks great and was done before the date they estimated!
Me and my Fiancee were so happy and pleased to see the quilty of the work that was done in the shot period. Paul at the front desk was awesome. We loved his personality and the vibe he gave off. Misty was so helpful and had an awesome attitude. I loved the one stop shop were my insurance adjuster was present, the car rental being there was so helpful. Your team ROCKS. I will always come back if the need arises, let's hope it doesn't ;)
They did an excellent job. Thank you
Trinidee is a pro and enjoy her professionalism.
Call me ****-****-xxxx , Patrick R
I ask for some touch ups be done and I would be happy to pay for its hole it was in your shop but as I saw the paint didn't totally match up I know why you told me "when I went out to do the touch ups I found out we ran out of paint". You knew about the extra work I needed a couple of days before you mixed the paint. "No" I will find somewhere else to get the work done. Thank you for what you did do. Eli B
Yes, Service King provided the best quality service I have experienced before. The job was completed in a timely manner and the staff is very productive. Leon M
Was told that car was done but when I drove over to Service King my repair was not to my satisfaction. There was a black ring around where the new paint was added so now I have to wait longer to get my car done. I live a decent distance away so having to drive in and back is very inconvenient. Not sure now if I will ever use Service King again for repairs.
I was impressed with how quickly my car was finished. I loved that the rental car agency is right in their facility, and it was a slick process in taking care of a car for me. My car was completed more quickly than anticipated, and it looks fabulous! Thank you!
Everything went as smooth as I could've hoped! And I was very happy with how quick the whole process went and how friendly everyone was. It made a stressful situation into a breeze. Thank you for everything!
It was great. Second time you have had to operate on this car and she looks as good as new.
Vehicle Make : Mini Cooper
Tyler was outstanding as a contact. Super nice and very informative.
I was impressed with the service and pleasantly surprised that my car was thoroughly cleaned when I picked it up.
Would definitely recommend you
Very friendly and professional I Really appreciate Melanie Butterfield's personal attention to my situation.
I appreciated that they kept me updated on my car's progress.
I have had work done in the past and again this week. All work and customer service is always exceptional !!
Yes I was kept informed. I was treated as if I were the president of the company
The service was very good.
Everyone was helpful and nice.
Let us know what was happening.
Repairs done good vehicle was
Done on time.
Everyone prompt and helpful. Text system perfect.
Finished car, EXCELLENT
Keep the same people, with the same system.
I thought you all did a wonderful job especially keeping me updated on what's going on ,what's being fixed and when it will be done,great customer service and I'm a satisfied customer, keep up the good work I give you all a,10 out of 10
Terrible communication and often poor customer service. Computer glitches. Trinidee never initiated contact and acted annoyed with me after I called. The front desk representative complained about his job at times and made a few inappropriate comments. Relatively minor repairs took three weeks to schedule and then five days to complete. When I dropped the car off I was told there would be a rental waiting, yet I had to wait an hour. Overall it was a very negative experience.
I very much like the way i was treated like an important person they made me feel like a very values customer. The people that worked with me where very friendly an perfetional an cared about me an my situation personaly. I was very happy with the service
Everyone that I worked with was very kind and had great customer service! Thank you for a job well done!!!
Beautiful job...looks like new. Thanks for the rides to and from home.
Everyone was really nice and my car looks great.
I am very pleased with the service you gave
I would recommend you to others
Fast work!!! And great customer service!!
Loved the updates, front desk staff, and felt well taken care of.
Vehicle Make : Volkswagen
I was treated so well. Service was excellent. Trinidee worked with me to schedule and give an estimate and work with insurance. Paul went above and beyond in communications. Work was done early. My car is beautiful. I even had free transport to and from.
Very satisfied I was taking very good care of this facility is awesome
I always go here, and will continue to. I hey the same great expected experience.
Everyone was very polite, funny, and friendly. I loved talking to the guy at the front desk. He is very personable. The car was done quickly and I loved the updates via text or phone call. I was happy to have been sent to Service King for my auto repairs. Thanks! :)
Great customer service, and my car was finished faster than expected. Everyone at this location is so friendly and easy to work with. These guys and gals are awesome! Thank you again!
Very impressed with the service.
I was impressed with the service and the customer service. I would highly recommend service king to my friends and family.
Excellent customer service from start to finish, and my car looks like new
My air bag light is on. When you worked on the front end forgot to reset the air bag need to reset an the work is great on body work thanks
I was very impressed with Service King. Paul and Misty were very professional and friendly at the front desk. While my car was in repair, I received daily text messages with updates on their progress. Service King's website also allows you to check the status. These two features were very convenient. I was amazed at the job Aaron and his team did in the body shop on my car. It looks brand new and the paint matched perfectly. I couldn't be more pleased. This was my first accident and I felt anxious about my car but when I picked it up, I knew right away that at Service King I don't have to worry. They are very good at what they do and I will be recommending them to friends and family.
Great jobs! Thanks for your efforts.
Outstanding work. Thank you !
From the first conversation I was confident that Service King would do a good job
I love the detail, work and care they put into my car while they had it
Repair is ok. Car was not ready for pickup even after being told it was. Inside is filthy and covered in white dust/powder.
Very pleasant experience.
Awesome follow up! Got my truck back and it was the cleanest it has ever been since the day I bought it!!!!!!
Great job!!! Awesome customer service, repairs to my vehicle are flawless. Thank you all for all your hard work!! :)
Really happy with our service, the helpful people we worked with, and the great job they did fixing our car. Everyone was courteous, helpful, and kept in touch with us through out the entire process. Thank you all so much
Took to long to get my car back - almost 7 weeks.
However all of the staff were extremely nice and helpful.
Yes thanks for your service
Great teamwork, expertise and thoroughness.
The staff was wonderful and the car looks like new. Job well done! Thank you
I was completely blown away with your amazing costumer service and my experience was great from start to finish and I feel you went above and beyond!thank you so much!
Repair was perfect. My car is like brand new again. Good job.
I had fast service. Everyone I talked to was nice to work with and answered all my questions.
Vehicle Make : Volkswagen
The repair was beautiful and the experience with the people was great. My car was broken into while it was in the service facility so I would like to see a car locking policy enacted.
Service King provided me a one stop no hassle experience with a "WOW" factor. My vehicle was treated with care and repaired with expedience. I felt valued by the agents of Service King. The work done was top notch. Thank you so much. Oh and detailing the car on the inside was an unexpected and pleasant surprise. Driving home it felt like I was in a brand new car again. You really are the Service King. :D
Paint didn't match bumper is darker shade than tte rest of car, l will come in Monday to go over my concerns thanks Frank T
I was very impressed with the environment and the service. Melanie was great to work with and super nice. Paul was also really great! He was so sweet and checked me in with ease.
Communicated frequently and very professional. Everyone had great customer service skills. I commend you on your hiring and training of employees.
Super customer service and personable employees. Great service!
The entire team was focused on making our experience as good as possible! Thanks to all!
Repair completed on schedule and appears to be well done. I would use Service King again, and I recommend them to others.
All was well after the second time I came to get my car it looked great just wish it looked the way it did now the first time it was suppose to be ready! But grateful that they provided me with a rental car and was will to fix the situation. Also just calling when I was told I was going to be called to get updates would have been nice but other than that it was all okay!
Fast and friendly service! Best I've ever had!!
The car looks great--like new. The service was excellent. Thanks.
Vehicle Make : Volkswagen
Trinity was very professional and did a great job keeping me informed.
I was really impressed on the service, and how you have all three services in the one Geico the auto shop and enterprise
I did not like the car you rented me, but i liked the job you did!
Vehicle Make : Mitsubishi
Thank you. I appreciate your great communication and updates. Very positive experience. Again, thank you and I wish you a very Merry Christmas.
Vehicle Make : Mini Cooper
Delivered as promised.
The service team kept me informed as to the status of the repairs on my car. They let me know how much it would cost and how much I would have to pay in addition to the cost of the insurance. Service King took good care of my car and let me know when it was available for pick up. I appreciated all the work they did for me.
Melanie was a pleasure to work with. She gave great service and provided daily updates. She drove me to the rental agency and called me to inform me when the car was ready for pickup. I was impressed start to finish.
Job well done on everyones part...Service King, Enterprise, and GEICO. You all work together very well. The ongoing communication about the progess of the repairs was wonderful.
Service King provided me with the best communication and met their estimated time frame. I was more than completely satisfied, I was impressed with how your service went above and beyond to keep me informed even while I was out of state.
Thank you amazing employees who greet me with smiles and enthusiasm no matter how busy their days have been. I was kept informed about every detail of my repairs. They went the extra mile to evaluate my vehicles seen and unseen damage. Your team located Toyota parts when they learned this was my preference, wow! This was a challenging multi car collision involving police action to arrest a hit and run driver. I have waited since August for a resolution. I am thrilled with your work and the TLC. Hurray! I am grateful to all of you.
You guy's went way beyond my expectations. As a driver that is almost 40 years old, I have never had to use a body shop. I couldn't imagine a better experience.
My truck is repaired flawlessly, and even the interior was detailed beyond any expectation. You guys were great throughout the entire process. Thanks for all of your work. Your employees are top notch.
Awesome service!! Everyone I worked with was kind, professional, honest and did everything possible to make sure I was taken care of. Best of all my car was completed 2 days earlier than estimated and delivered with a fresh new detail!!! After my experience I will never go anywhere else!!
Bumper is still the wrong color match
The friendliness and kindness was most appreciated.
Vehicle Make : Volkswagen
was super fast thank you
Vehicle Make : Volkswagen
Repair not to my satisfaction!!
Paint match color of new and old
Gas tank hatch doesn't work
Poor paint spot between old and new
Damage found on passenger door handle that wasn't there before accident
We were 100% satisfied with our experience at Service King!
We were treated like Kings, given great customer service, and our car looks great!!!
THANK YOU SO VERY MUCH,
Quick, high quality repair. Very responsive customer service.
Thank you, your team was a great help and the customer service was fantastic
Andrew was super nice and helpful. I'm very glad we went to service king. Thank you so much.
Very efficient. Everyone was helpful, friendly and competent. It was nice having the insurance, rental agency and collision repair all in the same building. Now all you need is a Starbucks. Thanks for your prompt and professional service!
You exceeded my expectations at every turn. Great work and customer service.
Each person that I dealt with from the receptionist to the Geico representative to the Enterprise Rental representative--all were efficient and knowledgeable.
I especially appreciated the daily emailed updates that let me know that my car was "happy and being taken care of"...and "almost done".
Getting your car repaired is a big pain, but your team made it a relatively painless. I would definitely come back or recommend friends and family.
Service was awesome. Turn around time was extremely quick. It was convenient to have car rental right there as well. Lastly, it was reassuring to get daily emails on the progress of my car. From start to finish, it was the best experience I've had, when getting my car fixed. Thank you.
Friendly, fast & professional. The repairs look really nice!