People were friendly and courteous. Job was done very well. No complaints at all.
A big thanks to Clint for making my experience easy and care free! He was excellent with communication and updates which I really appreciated! I will definitely refer anyone to you guys!
Clint was the best. Kept me informed throughout my repair and found a way to save me some money. Even went above and beyond and cleaned up some paint scrapes from a previous incident. 10/10
Repairs were done on time & the Honda looks new
Absolutely excellent job I would recommend them anytime... Thank you for giving me amazing service
I have not received my car yet. It was not finished when I was told it was ready and went to pick it up! They do not have any idea as yet when it will be completed.
Great service from David (my rep) and great work done on my Mazda and the updates on progress were great!
Vehicle Make : Volkswagen
Vehicle Make : Mini Cooper
The car looks amazing.
Clint was great! He was complete in his explanations and made great effort to get the car completed quickly. The car looks great and it was thoroughly cleaned inside and out. That was a very nice touch. Thanks for the hard work right before the holiday.
The repair is so complete, you can not tell it ever had damage. The text messages were very useful.
Clint did an amazing job communicating with me and keeping me updated. The repair was fast and top quality. Thanks
Loved Dave and will definitely be back for future car needs.
Good people, fast service and the car looks great too. I appreciated how pleasant the experience was and would definitely return.
I love this place. Won't take my car anywhere else.
When I came to pick up my car, there were a few paint issues in the small section of my rear bumper that had been repaired. The guy told me to wait 10 minutes and they could fix it. After 30 minutes he brought the car back, but there were still imperfections. I had to leave my car a few more hours before I was told that it was finished. It was getting dark, so I couldn't see it very well, but it was an improvement from the first time, but not as good as before the accident.
Love that everything is carried out in one place and very quickly. Thank you
Clint was great to work with. Very courteous and professional . I was concerned about getting my car back before it snowed Wednesday evening and he was very responsive to my concern. He made sure I had my car back by Wednesday afternoon.
Service King was easy to work with and everyone was very friendly.
I appreciate that my car was washed, dusted and vacuumed.
Great job and I can't believe how fast you fixed my truck. I really appreciate everyone at this Service King. Andy was fantastic helping me. If my vehicles are ever damaged again, I'll be back.
Very pleased with treatment I was given. I was up dated daily with the progress on my car.
Clint was very helpful in getting my repairs done right!
Clint was great in keeping us apprised of the status and the car looks like new. Thank you.
Great experience. Thank you
Service King was fabulous! The job is done well and done quickly. I was a little frustrated that the Enterprise employee was not there sooner. I had to wait about 20 minutes for him to arrive and another 10 waiting for his computer to cooperate. As a result, I was 30 minutes later to work than I had hoped.
The work was completed early and I was kept well informed of the status.
Loved Clint and all of his help. He was great to with with!
Staff was friendly, helpful and did a great job with my vehicle.
The guy who was helping us was so nice and also clear or what they were gonna do to the jeep and a also let me know what would have to be added to the repair.
I was disappointed with how my vehicle was returned to me the first as it was unfinished (broken ceiling panel and un-tinted windo). It caused more inconvenience than was need. However the staff was very polite and willing to take care of everything to make sure it was right. I just hope in the future you will check the vehicles more thoroughly to make sure they are returned in absolute finished condition before the customer arrives for pick up.
Great customer service and loved the update messages great place to go thank you
I feel every step through the process.
You guys were on spot. I would not have any
Thing to add. Communication was very good from bigging to end. Great job... just one little hick up with the car and i will be in Saturday to discuss. Thank you....
Loved all of the updates delivered by text message. I think that is a great feature and was very helpful. This was the least stressful type of claim but I've ever had and I appreciate everything that was done for me.
Perfect customer service. Tremendous job..
Clint was great. I really loved the text update telling me my car was happy and being well taken care of. I definitely would come again if needed and am telling
People how impressed I was
I was so pleased--not only was my car repaired to its brand-new beauty but it was also perfectly clean inside and out.
Great people. Knew what they were doing and were kind.
Seat wasn't fixed properly. Now I have to drop it off again and get a ride back to work. Just very inconvenient!
Part of the paneling on the right slidding passenger door looked as if it was rubbed off when it was reassembled or it never got painted with the rest of the lower part of the door.
I cannot suggest any improvements as I think your
service was excellent!
Thank you. You made a stressful situation
I appreciated all the updates. It was nice being kept informed and everyone was very courteous. Thank you
You all did an amazing job! From the time i stepped in the pick up process!!
Great service and great repair. Good job.
You guys were absolutely amazing! Clint, thank you so much for communicating with me consistently. My car looks amazing, you took such great care of it. Couldn't be more pleased with the experience I had with you guys, thanks a million.
Clint was amazing to work with! Very considerate and kept me informed through the whole process
I appreciated the text message updates. Also, everyone was very helpful, nice and easy to work with. It was a good experience.
Fast, friendly, & meticulous about the details. So happy with my experience.
everyone was professional and very nice fast service they washed and detailed the inside of my car thank you very much.
Clint was great! He kept me in the loop and had my car repaired ahead of schedule.
You guys were fast, did a great job and kept in contact during the whole process! Very pleased!
All of the lights were left on. My battery died. I had to get the car jumped and it took several hours. And no one from service king - as the shop was closed and no one was available.
Otherwise-it was a good experience.
Couldn't have been any more of a convenient easy process! Thank you!
I didn't appreciate someone smoking in my car.
Clint was AMAZING to work with. He was so thorough and a great pleasure to work with! Thank you!
Clint was great from start to finish with keeping up to date on how my repair was going. The work that was done looks great. 100% satisfied with the result.
My CD player isn't working now but I will
Check it out ! I should of taken out CDs but said leave I'm
I appreciate you so much ! Car rental killed me 985.00$
Is so hard ! Love all you Now go to Cheesecake Factory
I was completely satisfied everyone was very pleasant to work with I didn't have to wait long periods of time when I brought the car in or when I picked it up and I really like that hilarious guy at the front desk I can't remember what his name is but he's very sweet and really good Very happy car looks beautiful you guys are awesome
Appreciated the text updates. Front desk service was friendly but could have been more efficient t and better prepared.
When i first got there they helped me fill out paperwork and complete everything needed, they asked if i would need a rental, as soon as i said yes they werr able to get the rental company on their way. It was a process that i thought was going to take awhile and it was quicker than i would have thought. I was highly impressed how quick my car was done, they gave me an expected due date for my car to be finished and it ended up being finished a week early. They kept me updated on where my car was exactly and what step they were on throughout the entire process. When I got there they took me out and had me inspect my car to make sure everything was up to my standards. I was highly impressed and will definitely recommend them in the future.
Just follow your guide and let them do there job. Which they do great .
All was smooth and professional. Thank you.
Misty was amazing. She kept me updated on the progress of my Mercedes the entire time and she was always cheerful, helpful and very personable. The car turned out perfect. I couldn't be happier and will refer anyone to your company. A+ all the way and I'can be very picky. Thank you. Another thank you to Misty. It's hard to find employees that dedicated to go beyond and above expectations.
Outstanding service! The team did an excellent job, and the whole process was easy and convenient. The team went above and beyond in terms of service. Everyone was incredibly polite and helpful. Having the GEICO folks and Enterprise integrated with service made for an excellent experience.
I'm happy with the way my car looks! I just wish it didn't take so long
I chose you because I was happy last time you fixed my car. You did it in a timely matter and a very good job. Thank you and I'd recommend you to anyone I know. Thank you. Guy F
Mitzy was very nice and has grate customer service!
I think you did an awesome job on my car and I am very pleased.
Getting in an accident ****! Service King made it easier by taking care of everything. Kept me updated and treated me like I mattered. Not just another customer.
Friendly, got us in immediately, kept us informed, finished before the estimated date, car looks awesome. Good bye, Abra, Hello Service King!
Trinidee far exceeded my expectations.Thank You.
You guys are awesome!!! I love that you take time out of your busy schedule to notify me almost on a daily basis the status of my car. Another thing I loved about it is that Service King had not only repaired my car, but cleaned it and made it almost look as new as it can get. I would definitely recommend you folks!!
I love the job you did. I loved that you cleaned my car too.
I could tell that the people involved were making an effort to make it a good experience for us.
There are 4 new scratches on the passenger side of my car. And there is dust or something under the fresh paint. I'm not satisfied with the work done.
I was impressed with the customer service at Service King from the day I brought my car in, to the day I picked it up after the repairs. Thank you!
My car is now making a noise when I step on the brakes. It never made that before. And the seam doesn't match as well as it did before on the side of the repair.
An honest comment of your service based on our interaction is that Service King provides mediocre service. When Mistie first gave us the vehicle, she just handed the keys and said, "We hope for high scores on the review"---and rushed back into the building; I had to go in and ask to speak to her after I inspected the vehicle by myself. When we picked up the vehicle there were many scratches on the vehicle that were not there before. When pointing out these new scratches to the representative, Mistie, she was defensive and condescendingly said, "you're saying your car came in without scratches?" We informed her that yes, the car was brand new, and later she stated that she did not realize that the vehicle was brand new and that their paperwork showed that indeed there were no scratches besides the damage from the accident and offered to polish out the scratches. They also left garbage in the vehicle and Mistie stated that it was there because they take the vehicle in and out, so there would be dust in the car. That is a terrible explanation for being careless and not returning a vehicle in good condition. The marker that was used to mark the vehicle remain on the glass, will this remain or how long does it take to wash out? They said the polished scratches would be ready by the next morning (max 2 hours) but it took another whole day for it to be ready. When the vehicle was picked up again, scratches still remained and Mistie stated that they were there because "every car has scratches in those areas or because of people's nails" and she rushed into the building without asking what we thought of the service or walk us through what was supposedly done. They were not accountable for their careless service even when given a second opportunity.
They were all friendly, answerEd any questions I had and kept me informed.
Excellent service. Great communication. Quality service.
Paul is the best! Great service all around.
Thanks for the texts, follow-up calls, and great customer service. You went above and beyond my expectations!
What can I do to prevent the lense from getting cloudy?
Quick awesome service. Polite staff. The repairs looks great.
Please do not have my Service King representative call me!
your staff did a wonderful job ! They were very fast and the repair looks great! I love that you kept me updated on the progress. Thank you for making this process as painless as possible!
Fabulous service. Great communication. Excellent work. Finished two days ahead of schedule.
I was very happy with my service
Great communication on how the car was progressing.
I really appreciate the communication that was extended throughout the repair process. Everyone was so kind. The customer service was truly amazing. Thank you!
Great work and fast! Thanks.
Very nice service. People really cared. My car looks great too
Very fast I was blown away. Inside car did smell a little weird but 10/10.
The car was done way faster than I expected. I've never received so many updates-it was a good thing!
Finished earlier than expected. Great job!
Paul, the man that helped us was welcoming, funny, and professional--made the experience easy :)
There are still marks from where my car was hit.
Thanks to all your team for there hard work I'm happy with the job you guys done to my truck.
Service King, excellent customer service, and quality service.
I worked with Trinidee and Paul they were both awesome!! Made me feel so welcomed and taken care of! Always answered all my questions and definitely made me leave with a smile every time! Thank you so much! I know I always have a place to go if needed when I have damage done to a car??
From start to finish, I was treated very courteously. The rental car was ready as soon as my car was taken. I was kept informed through the the entire repair process. I received a call from both the Enterprise rep making sure the car was working and the agent for Service King letting me knowhow the repairs were coming. Picking up the car was quick and easy. Very impressive service all around!
Excellent service by Paul at front desk and Trinidee who was my main contact. Fantastic body work, can barely tell anything ever happened
You guys were great, and fast! Thanks!
Good communication. Great job on the repair. Finished earlier than expected.
The best experience I have had with a repair, communication was fantastic, quick check in and out. Thank you!
You guys have a GREAT TEAM AT Service King!!! Took my car in on a Monday for repair on my Cadillac Escalade rear bumper due to a hit an run, they fixed repaired painted clear coated everything in 1 day. Next day I was driving away in my Cadillac like nothing ever happened! Thank you Service King for the great work you put into my vehicle!!! ! #happyCustomer #5stars
A+ all around!!!
Great job; I am VERY. Pleased!
Everyone at service King was great. Very friendly and helpful.
Vehicle Make : Volkswagen
Turnover with our SK agent (Melanie I believe; then Tyler) caused us a long time delay that ended up causing Allstate to renig it on paying for all if our repairs when our claim landed w a second new Allstate adjuster. Making matter worse, Tyler and repairmen repaired a spoiler on a bumper that was broken and did the work without pointing it out - it was very flimsy. And the broken bumper was related to the Allstate claim delay. It was completely mishandled multi dimensionally. I've used SK quite a few times for personal repairs in the past. All went well but something's changed. Even had one of my company fleet vehicles quoted there recently. But no more business or references from me for SK.
Smooth, easy process. Friendly staff. It was a good experience, thanks!
Paul and Tyler were fantastic. Thank you.
They were very friendly and they were great!!! I was very impressed with your company.
The front hood does not come all the way down to cover the plastic strip across the front. I think the hood needs to be adjusted so that it covers that and when I look in between the two joints you can see they didn't get painted on the inside and so it stands out a little bit. Also there was a plastic covering that goes over the top of the engine on the passenger side that's not there. But I was treated very very well and the car basically looks really really good just a few little odds and ends that need to be fixed.
Great service and excellent communication on the status of my car
The staff made me feel completely valued as a customer and took great time and care to explain all levels of my car repair. I will recommend Service King to anyone in need of a good body shop.
I'm grateful geico has partnered with such a proficient and kind company.
Everything was great except I left two messages for a call back and neither were returned. The communication process is very impersonal and detached.
Thank you for keeping me informed I never had to call and ask.
Communication could have been better. I called and left a message for Trinidee because she was unavailable at the time, and I never received a call back.
Thank you for taking care of my car and for keeping m updated. Tyler and Paul are AMAZING!!!!
My car looked great inside and out. My only problem is that I'm allergic to sents so the spray used in my car caused a breathing problem. I'm not upset I just know to ask for that not to be used if I come again.
Absolutely stress free experience!!! Thanks for everything.
Amazing service. Posted on Instagram about how great you were to work with. Thank you!!!!
Everyone was so great to work with. The text message updates were great and I loved knowing what the status was on my car. Hopefully, I won't have to go back. But if I do need my car fixed again I would definitely come back. Everything was awesome.
Overall I am very happy with the service. Very respectful and great professional environment. Thanks so much,
Paul is the man for supreme service and Tyler is the most knowledgeable and the best in the business! Those guys rock. I will never go anywhere else!????????
Bottom left side in my hood what's not painted
The overall experience was stress free. Service King was very courteous and informative. They updated me daily throughout the whole process. I will definitely use them again!
I was extremely satisfied with Misty and her team very professional. Missy was a pleasure to work with and above all the text status messages she sent was superb. I did not have to call once to find out status no other company does this. On a scale of 1 to 10 10 being the highest Service King is rated all tens. Please give Misty the message of a superb job well done thank you.
The work was done well and early. Very friendly staff.
Great service and great staff. Thank you!
Everyone working with service king is so nice! I enjoyed every interaction I had, and my car looks great!
Can still see damage on fender. Picked up car dirty and incomplete. Had to return for trim piece. Over spray on rim am tire.
Car looks great and was done before the date they estimated!
Me and my Fiancee were so happy and pleased to see the quilty of the work that was done in the shot period. Paul at the front desk was awesome. We loved his personality and the vibe he gave off. Misty was so helpful and had an awesome attitude. I loved the one stop shop were my insurance adjuster was present, the car rental being there was so helpful. Your team ROCKS. I will always come back if the need arises, let's hope it doesn't ;)
They did an excellent job. Thank you
Trinidee is a pro and enjoy her professionalism.
Call me ****-****-xxxx , Patrick R
I ask for some touch ups be done and I would be happy to pay for its hole it was in your shop but as I saw the paint didn't totally match up I know why you told me "when I went out to do the touch ups I found out we ran out of paint". You knew about the extra work I needed a couple of days before you mixed the paint. "No" I will find somewhere else to get the work done. Thank you for what you did do. Eli B
Yes, Service King provided the best quality service I have experienced before. The job was completed in a timely manner and the staff is very productive. Leon M
Was told that car was done but when I drove over to Service King my repair was not to my satisfaction. There was a black ring around where the new paint was added so now I have to wait longer to get my car done. I live a decent distance away so having to drive in and back is very inconvenient. Not sure now if I will ever use Service King again for repairs.
I was impressed with how quickly my car was finished. I loved that the rental car agency is right in their facility, and it was a slick process in taking care of a car for me. My car was completed more quickly than anticipated, and it looks fabulous! Thank you!
Everything went as smooth as I could've hoped! And I was very happy with how quick the whole process went and how friendly everyone was. It made a stressful situation into a breeze. Thank you for everything!
It was great. Second time you have had to operate on this car and she looks as good as new.
Vehicle Make : Mini Cooper
Tyler was outstanding as a contact. Super nice and very informative.
I was impressed with the service and pleasantly surprised that my car was thoroughly cleaned when I picked it up.
Would definitely recommend you
Very friendly and professional I Really appreciate Melanie Butterfield's personal attention to my situation.
I appreciated that they kept me updated on my car's progress.
I have had work done in the past and again this week. All work and customer service is always exceptional !!
Yes I was kept informed. I was treated as if I were the president of the company
The service was very good.
Everyone was helpful and nice.
Let us know what was happening.
Repairs done good vehicle was
Done on time.
Everyone prompt and helpful. Text system perfect.
Finished car, EXCELLENT
Keep the same people, with the same system.
I thought you all did a wonderful job especially keeping me updated on what's going on ,what's being fixed and when it will be done,great customer service and I'm a satisfied customer, keep up the good work I give you all a,10 out of 10
Terrible communication and often poor customer service. Computer glitches. Trinidee never initiated contact and acted annoyed with me after I called. The front desk representative complained about his job at times and made a few inappropriate comments. Relatively minor repairs took three weeks to schedule and then five days to complete. When I dropped the car off I was told there would be a rental waiting, yet I had to wait an hour. Overall it was a very negative experience.
I very much like the way i was treated like an important person they made me feel like a very values customer. The people that worked with me where very friendly an perfetional an cared about me an my situation personaly. I was very happy with the service
Everyone that I worked with was very kind and had great customer service! Thank you for a job well done!!!
Beautiful job...looks like new. Thanks for the rides to and from home.
Everyone was really nice and my car looks great.
I am very pleased with the service you gave
I would recommend you to others
Fast work!!! And great customer service!!
Loved the updates, front desk staff, and felt well taken care of.
Vehicle Make : Volkswagen
I was treated so well. Service was excellent. Trinidee worked with me to schedule and give an estimate and work with insurance. Paul went above and beyond in communications. Work was done early. My car is beautiful. I even had free transport to and from.
Very satisfied I was taking very good care of this facility is awesome
I always go here, and will continue to. I hey the same great expected experience.
Everyone was very polite, funny, and friendly. I loved talking to the guy at the front desk. He is very personable. The car was done quickly and I loved the updates via text or phone call. I was happy to have been sent to Service King for my auto repairs. Thanks! :)
Great customer service, and my car was finished faster than expected. Everyone at this location is so friendly and easy to work with. These guys and gals are awesome! Thank you again!
Very impressed with the service.
I was impressed with the service and the customer service. I would highly recommend service king to my friends and family.
Excellent customer service from start to finish, and my car looks like new
My air bag light is on. When you worked on the front end forgot to reset the air bag need to reset an the work is great on body work thanks
I was very impressed with Service King. Paul and Misty were very professional and friendly at the front desk. While my car was in repair, I received daily text messages with updates on their progress. Service King's website also allows you to check the status. These two features were very convenient. I was amazed at the job Aaron and his team did in the body shop on my car. It looks brand new and the paint matched perfectly. I couldn't be more pleased. This was my first accident and I felt anxious about my car but when I picked it up, I knew right away that at Service King I don't have to worry. They are very good at what they do and I will be recommending them to friends and family.
Great jobs! Thanks for your efforts.
Outstanding work. Thank you !
From the first conversation I was confident that Service King would do a good job
I love the detail, work and care they put into my car while they had it
Repair is ok. Car was not ready for pickup even after being told it was. Inside is filthy and covered in white dust/powder.
Very pleasant experience.
Awesome follow up! Got my truck back and it was the cleanest it has ever been since the day I bought it!!!!!!
Great job!!! Awesome customer service, repairs to my vehicle are flawless. Thank you all for all your hard work!! :)
Really happy with our service, the helpful people we worked with, and the great job they did fixing our car. Everyone was courteous, helpful, and kept in touch with us through out the entire process. Thank you all so much
Took to long to get my car back - almost 7 weeks.
However all of the staff were extremely nice and helpful.
Yes thanks for your service
Great teamwork, expertise and thoroughness.
The staff was wonderful and the car looks like new. Job well done! Thank you
I was completely blown away with your amazing costumer service and my experience was great from start to finish and I feel you went above and beyond!thank you so much!
Repair was perfect. My car is like brand new again. Good job.
I had fast service. Everyone I talked to was nice to work with and answered all my questions.
Vehicle Make : Volkswagen
The repair was beautiful and the experience with the people was great. My car was broken into while it was in the service facility so I would like to see a car locking policy enacted.