As always, top quality work is always done.
Yes very satisfied. I continue to go there because Wayne Burkland is there.
This was my first time to deal with Sandi and am very impressed. She was knowledgeable and did an excellent job of keeping me informed. I never had to call her. Sandi stayed on top of things, communicated well, and was professional and personable.
We are happy with service and body work!!
I have always had good service
Ellis and Salazar was the best place to take my car for repair because of their employees. Glenn did the initial estimate and Sandi helped take care of the rest even dealing with the insurance, thank you!!
From walking in the door to walking out with my repair it was the most satisfying repair job I’ve done on a vehicle. Yes I’ll go back. Glen was the most professional yet personable person and made the repair a breeze. The entire staff is awesome. I give them a 5 Of 5 for all elements of service. Alright,Alright,Alright!
Having not been contacted when A/M parts were swapped out. The original estimate required no replacement parts. Such a significant change should warrant communication. I am seeking to have A/M parts exchanged for OEM by the shop or Farmers since I was not given the ability to decide what parts were used on my vehicle.
I didn't know what to expect when my car was hit and I had Togo to the other people's insurance approved car shop but you guys were amazing. I was greeted with professional courtesy, I was sent email updates on my cars status, I was given a ride to the rental car place, it did not take as long as I thought it would and my car looks as good as it did the day I drove it off the lot. Thanks!
I needed extensive repairs to my Honda HRV after being rear ended. After explaining to Mike that I needed it done by a certain date if possible, he made time for me to bring my car in a few days early. He made sure my car was being worked on everyday for the week it was in the shop so it could be done for me on time. I received text updates throughout the week letting me know the status of the repairs and what still needed to be done. My car was completed on the date and even exact time promised, and was so clean that it looked even better than when I bought it. I am beyond impressed by the customer service and appreciation Ellis and Salazar shows to their customers. I have become a lifelong customer and will be recommending them to all my friends!
My vehicle is still in the shop
My car was fixed with care. My (second) case manager kept me up to date on the process. Front office ladies were delightful to deal with.
There is a scuff of paint on my hatch that was not there pre repair. I have emailed my service advisor but as of yet, no response.
Missing plastic plug and weather protector was not replaced.
The entire staff at Ellis &salazar are terrific! Billy helped take care of my vehicle and it came out perfect and on time. I definitely recommend!
I am very happy about the service I received from Billy at E&S. He kept me informed of the progress and was done earlier than the targeted date. He even offered to pick me up from Enterprise. Very pleased and will certainly use them again if necessary.
Very informative and quick. Gave prompt updates and always available to answer any questions. Nice staff. Car looked like new.
Thank you for your professionalism and excellent repair work on my truck.