They were very polite and professional.
After a problem the 1st time around due to a part not coming in, Alex made sure everything about the repair went smoothly.
I'm very satisfied with the way my car came out. Rob the mechanic did a great job and kept me informed every step of the way. I would definately recommend H&V to everyone..Thank you
Car was not ready when promised. There was a delay that I was not advised of
Awesome job ! My car looks brand new again . Thank you
Some issues have not been fixed (the gap b/t rear lift and bumper is asymmetric; one part is still broken)
Very professional from beginning to end. High quality work. You made the whole process simple.
The professionalism displayed by the H&V staff throughout my car's stay at the Clifton Park facility allayed any fear that my car would not be returned to me in the almost new condition I started out with before my accident. Alex, Rob, Jay & Krissy each performed their tasks with competence & courtesy when our paths happened to cross, and on Friday, when I picked up my car, Rob & Jay went beyond what was probably their end-of-day assignments to make sure I was a happy camper. Krissy ensured that I had access to this feed-back so that I could share my approval. I hope my car never needs H&V's services again, but I will be sure to share my favorable impressions should anyone ask for the recommendation of a collision center. Lynne P
I love that I was kept informed about the status of my repair.
What a surprise it was coming to get my car and seeing it clean and vaccummed!
I will always recommended H&V
Very nice crew that I dealt with & very professional. My car looks like new
again, thank you.
Professional team, good communication on car review pre and post work.
H and V were very professional, timely, and go above and beyond for the customer. I would only take my business there! Thank you!
Polite and courteous service
courteous, kept us well informed w/updates, excellent body work
My car looks great, they cleaned the outside and inside. It has the new car smell again. They kept me in the loop about everything.
Every member of the H&V team was professional and truly concerned with ensuring the repairs were done to my satisfaction. This is the third different family car we have entrusted to H&V, and each time the work was completed well - and delivered on time.
The estimated turn around time was 3 days but it actually took 8 days to finish. Understand that storm set you guys back but in stead of call us to reschedule the drop off date. Nothing was done. It would have been better experience if we were informed on the drop off or the drop off date is rescheduled
Excellent Customer service. Exceeded my expectations.
Outstanding job all around. Car looks amazing, staff was friendly and knowledgeable, and the updates kept me well informed. Thanks to all of your crew at H & V!
Excellent service all around !
I truly appreciated the care that was taken about my specific concerns regarding the repair of my car. The updates were a great convenience and allowed me to know exactly where we were in the process. I would not hesitate using H&V again if ever needed and will definitely pass the word to my friends and associates.
Took me through all the steps. No surprises. Smooth transition start to finish
Great service. Perfect communication with updates
I highly recomnend.
People I spoke with were courteous and efficient. The work was completed in the time frame requested. This is my third experience and each repair was done to my satisfaction.
Very happy and satisfied with your business and your personnel!
H & V Collision is in complete communication with their clients----following up with up-dates daily,
Also my car was detailed to perfection upon pick-up along with a job well done.
Thank-you for your high standards and customer service.
Vehicle Make : Mitsubishi
Happy with service and turnaround time. Quality was very high. Thank you.
There is a new scratch passenger back door and the smell inside the car is awful and very strong. My last experience here was much more successful, and I usually refer people based on that experience. I am not as pleased this time around.
Very professional, got in done the work to it and git it back to me a day earlier than was told. They made sure i was happy before i left. He went over all of what was done. He explain what cleaning of the car and time frame. Very happy with taking it to them. Made me feel comfortable about them having it.
They did a great job very happy
The need to do fast repairs to my Chevy Equinox this week was very important to me. I asked for a quick turn around and you exceeded my expectations. Thank you and I'll recommend you to anyone I meet in the future!
Excellent customer service
I have had 10 cars fixed collision experts / H and V. I won't be back if you folks can't get a relationship with Nationwide. This car took way too long. My Ford Econoline2500 Van took your folks less time with 10 times the damage. Your people and work is 2nd to none,the process HAS to be top notch as well. I'm very disheartened because I have used your services for sooo long. And one of your folks gave me a tour of the place about a year ago, on a Saturday. Thank You Dana. P.S. I hope the Schdy facility has been fixed. I brought one car down there about 2 yrs ago and those people sucked at the time. I own a courier company and would never use them again. I informed the CP office at the time. Bunch of smarty pants. Thx Again, Dana.
It was excellent.
Pre-arrangement with a rental service was set up and follow up with repaired car pick up scheduled was also set up.
Again, it was excellent service.
I can't answer this as I haven't gotten my car back. I would say yes - because you have been very informative, helpful, you gave me a loaner...but....I'd also say no, because my car wasn't ready when I got the call saying it was. There was scratches on the bumper and part not installed. You did give me a loaner which was great. So am I completely satisfied - I'll say yes, when I have my car!
I appreciated the text updates on the progress of the repairs.
Ali is an outstanding representative of your company, his warm smile, prompt attention and professionalism were very much appreciated during this difficult time. Thank you.
H v called me at every step of the process.the caller was friendly and informative . the coordination with the rental car was perfe the car looks great.the paint also matches perfectly.over all the best experience yet in a garage for repairs. Thank you.
Ali kept me well updated on the vehicle status
Great customer service & updates on progress were greatly appreciated! !
Excellent service and appreciated all the good customer service and the updates. Thank you so much
You guys did an excellent job on my truck. It looks great. Alex and Ali were very professional and great to work with.
Vehicle Make : Volkswagen
We were very impressed with the service here. Great staff. Extremely helpful and friendly. We would highly recommend you to others.
Nothing more to add...glad to have my vehicle back
The staff was great and so helpful! They kept me
updated along the way and always called to make sure I know what was happening as well! The work itself on my car looks brand new! I was very pleased and happy with my experience and will use H&V if needed in the future!
I'm very pleased with the work you did on my truck. I would differently refer you to my friends. The staff in Clifton park are the best. Thank you so much for your hard work.
I think you should have a rental policy for those who have no rental coverage IF keeping their car beyond a reasonable time frame is not their fault but the insurance companies delay. Especially if you are one of their designated repair sites such as Liberty Mutual. It helps alleviate major stress in your customer who is choosing to use your shop because Libert Mutual suggested problems that arose would be resolved quicker and smoother between the body shop and themselves. Was not the case for me as they gave your body shop a hard time too.
My experience with H&V Collision was smooth and easy. They are very caring and professional. Thank you!
They where very helpful dealing with the insurance company and rental. Communication with me about pick up time was the only issue I had.
From the first moment I walked in everyone was welcoming, professional, kind and supportive. Each person individually explained every step and everything which was done to repair the car.
The work to the car is impeccable & the fact that the car was completely cleaned inside was a very pleasant surprise
Great job on the car! Looks brand new!
Ali provided outstanding customer service and worked very hard to make sure I was satisfied with the outcome.
Everyone was very nice to deal with! I appreciated all the updates on what was going on with the repair. I'm very happy with my car and the whole process went very smoothly. Thank you!
Vehicle Make : Volkswagen
Great work, also courteous and professioal folks to deal with. I wouldn't go anyplace else to have work done.
The people that I dealt with were very nice and I would highly recommend it. I have been there 2 other times and would go back there if I needed to.
We had a great experience. Very happy with our choice.
Excellent repair work, done early and kept up to date through the entire process.
No complaints. Great communication. Hopefully won't need too, but if have to will use again or recommend.
Everyone was very nice and the bumper came out great. The only thing they did not do that they said they would was touch up a chip on my front hood.
Don was great. Very personable and helpful. The team did a great job on my truck. Thought it was wonderful they texted and called me with updates on my truck. I would differently tell my friends about H&V collision.
I can't remember a more friendly and welcoming experience I have had with auto repair. They were quick, thorough, and left us with such a positive feeling about our experience. This isn't the normal reaction after being in a car accident. Thanks a lot.
Good job! I appreciate the good work on the repair, how clean and shined the Jeep was and delivering it to me!
Staff was very courteous. I was kept fully informed of the progress of my repairs and they were completed timely. If needed I would use this repair shop again and would recommend it as well.
Excellent experience! Friendly, efficient, and on time! Great job, I'll be coming back if I have car trouble.
I was very satisfied with the service I received from beginning to end. everyone was very helpful and personable. I would recommend H&V to anyone in need of repairs to there vehicle.
I experienced kindness, honesty & fairness. Thank you!!
Nice people. Liked the text updates.
Couldn't be happier! Thank you very much to the team including enterprise rental car. Thank you!
The repair process took much longer than it should have, and the process itself did not run smoothly.
The experience was excellent. The staff deserve a high "thank you" for the terrific repair and the office staff for their friendly and wonderful explanation during the repair. Thanks for a stress less experience., if I could give a score higher then 10 I would . Great people!!!
My experience was above and beyond.The car looks great and was completed ahead of schedule.I would not hesitate to recommend H&V .Completely satisfied...
Everyone dealt with were friendly friendly
Work was completed early and very well done
Thanks to pat and Matt for making our experience very positively
A FANTASTID REPAIR, LOOKS LIKE IT WAS NEVER HIT!
-Body work was fine.
-I have comments about some other areas.
-Your phone call and text updates are inaccurate. I had to call the shop directly twice to get the correct info. The updates contradicted what was actually the status.
-I had left some items in the seat back pockets and door wells and they were pulled out and dumped on the back seat. What was the reason for that? Were they looking for valuables.
-I just had a bumper replaced.
-My check engine light was on also and it was not on when I left the car necessitating me taking time to go to the dealer and extra expense to see what your shop did to make the light come on.
-My side mirrors had also been adjusted. The button to adjust one of them was left in the on position.
I could not have asked for better treatment or end result. My car looks brand new again! Thank you for a beautiful job.
Vehicle Make : Volkswagen
Great Team, Great Work
Your Total team of customer service from office to the Outstanding individuals performing the body work were exceptional. We couldn't have asked or wanted more.
All were courteous, professional and a pleasure to work with.
Awesome experience!! Repairs were completed in a timely fashion and my car was spotless when I got it back ! Top notch crew in Clifton Park!
Excellent Customer Service!!!!!
The best part of my truck was just getting it out of your shop.
Pleasant, professional and prompt!
The crew at H&V was great to work with. I was kept well informed throughout the whole process with both texts and phone calls. When I picked up my truck I was blown away by how good it looked. The last time it shined like that was the day it left the dealership. I'm very thankfull for all of the help and great work. I will recommend H&V of Clifton Park to everyone in the future.
The best auto body repair inClifton Park. These guys are top notch customer service. Thank you to Pat Donahue and his team!!!
A highly professional team! The pricing was very reasonable and the quality of work is outstanding. The service was rendered within the scheduled time frame.
OUTSTANDING SERVICE PROVIDER!
They did a very good job in repairing my suv. They notified me every other day on how my car was doing and answered any questions that I had
Everything was done beautifully & everyone was profession2& courteous. Very empathetic too, knowing I was in an accident. Thank you!!
Always clean neat and on time
A resounding Yes for Robert Ruth and the service team for being helpful and attentive! If needed, see these folks, they truly are there to help
Great customer service Robert took care of everything . Kept me up to date
Excellent work, fast, clean with updates every day. I wouldn't take my care anywhere else for collision work.
I was extremely satisfied with my service. The team was very great and helpful highly recommend to to anyone who require any car repairs.
Stepping into a freshly detailed truck really made my day. Thanks for going above and beyond.
The bumper was done wonderfully. The detailing on the outside and inside of the car was unexpectedly done very well. I also appreciated the use of the paper mat inside the car. I was very please with the excellent service I received. And I was able to pick up the car a date early. Rob did an excellent job with overseeing the entire process.
They worked hard to get it done as quickly as possible.
Matt and Rob were wonderful to deal with. My car looked better than I expected. I will recommend H&V Collision to any one in need of repair work.
You guys were great and you've stand by your work
Excellent on time service. Thank you
It could not have been a better experience, I was completely satisfied and would highly recommend your company.
Great service and always kept up to date on progress and done when promised thanks h and v!!!!!
Great job by all with my repair it came out great. Rob kept me informed all during the process
My experience was excellent...from the time I walked in & talked to the receptionist; getting an estimate; the workmanship; and pick up of the vehicle. Both Rob & Dan were thorough, customer oriented, and professional, answering all my questions and explaining the process and taking care of the finished product. The actual repair work was excellent...could not not tell there was any work done and the vehicle was returned cleaner than when it was dropped off.Overall everyone involved should commended for a job well done. I would not hesitate to recommend the Clifton Park operation.
The service was high quality, and completed on time. The detailing was phenomenal. Not a Cheerio to be found. The customer service was spectacular. They explained the work that was done, and offered a guarantee on their work. They even gave my 5 year old daughter a chocolate candy. They were great. I give them a 10 out of 10. Truly a great experience.
Kept us informed-car ready by promise date
The only I dont like is that the inside of my car smells like toxic glue and my exhaust smells like something is burning
Don, Rob, and Jack were professional, friendly, painless, and delivered on everything discussed. H&V is a top notch outfit, I can't speak highly enough about.
As always in the past, this time was no exception! Top notch work and service. 5 star all the way!!!
Prompt customer service and professional team members.
Of course, a super friendly, talented, professional, group of people willing to go the extra to make sure that we were completely satisfied with our Tundra repair. I also thought the daily communications (text) was very cool and of course the personal phone calls when you needed to make them. You people "got this" thank you for making a very sad situation atleast tolerable. We will recommend to anyone who ever needs help. Thank you for your expect work and super kindness
Rob and the team went above and beyond. Not only did they have my car back to me in record time, but Rob ensured that all of my requests were looked into. Thank you!
Very happy with the work that was done
Very courteous and helpful easy to work with
Great customer service. Rob was very helpful and awesome to work with. Wouldn't go any other place. Truck looks great.
They were able to complete the job ahead of time, updated the progress 3 times a week . Rob has been great helping to liaise with insurance and hire car companies.
Overall I am very satisfied with the service and felt someone is there to help
The staff of H& V were the most professional and friendly that I have seen in a long time. Bob Ruth showed the utmost courtesy through the entire time they had my car including arriving a little earlier the day I had to drop it off so I could be on time for my work meeting. The Clifton park H&V staff are the gold standard of promptness, cleanliness, and purely phenomenal customer service
Outstanding professionals! Thank you.
Vehicle Make : Volkswagen
Whole experience was very customer friendly and resulting repair looks great!
Very friendly , informative during the entire process would definitely recommend to family and friends this particular shop
Very pleased with the work that was done and how well h&very kept me updated on all the steps. Would highly recommend them to anyone
Feedback about progress appreciated.
Very professional and great customer service
Did a great job. Like how they clean inside if car as well.
Great job and great communication. I love receiving updates on my car through text messaging.
H&V went above and beyond and far exceeded my expectations. I hope I never have to take a vehicle for repairs again...but if I do, I will undoubtedly return there. A
Rob , went above and beyond making us feel reassured that our vehicle was in good hands with this whole ordeal. Rob is truly valuable asset to H&V, and an extraordinary resource to all consumers in need of collision repair services.
Great service. Car looks fantastic and it was in and out in 2 days!
Robert and others team members are very professional and helpful.They do the great job repairing my car and also go beyond for the services. Well done.
Rob, Eric and the team were beyond exceptional. I highly recommend.
H&V was AWESOME! Professional, fast and super easy. Iam so impressed! My car looks great and so clean. Thank you so much...I will pass it on for sure :)
Rob Ruth is a great person to work with. He is kind, understanding, and very competent. I recommend H&V to everyone.
Great job and excellent service received from Robert Ruth! He was very thorough, friendly and good to do business with. The Office Receptionist was also very attentive and plesant! Thank you! John H
Still a little slow on the repair
Exellent job and costumer services was wonderful.Thank you so much for your dedication you put into my car..she is beautiful.
The car was delivered ahead of schedule and looked great.
Quick and focused service - rob was very focused on helping me accomplish the repairs within my budget
Fast service and quality job Thank you
First class customer service from everyone and particularly from Rob Ruth.
I would never think of going anywhere else.
A car came out excellent and I informed every step of the way.
Great experience, professional staff, excellent job.
The staff was very friendly. I was always kept in the loop from the moment I dropped off the car until I picked it up.
Have not yet picked up my Toyota Sienna yet, because I am out of town, but I know from my experience in June with H&V that all will be fine.
Very corteous and prompt service
Vehicle Make : Volkswagen
I'm more than satisfied with the repairs to my car.. Robert, who was the gentleman I dealt with most, wentertainment above and beyond to assure my happiness with the work that was completed. I'm very impressed and have been a long time customer (along with my Dad, Amos S
Very informative throughout the whole process. The car looks great.
This was my first time using H&V. Robert was my main contact and he did an excellent job; and all H&V staff were great. Very satisfied with the experience and I will recommend H&V. Thanks very much.
Great job and done ahead of time as always!
Quick, kept me updated on progress, good customer relationship. A
Wow..communication was phenomenal...the team went above and beyond to get me oem parts at the aftermarket price level.
Took care of everything, no worries. Car was done fast friendly service.
Eric and the team were amazing from the moment I got there. Everything that could be done to make the experience more convenient was done. I appreciated the daily email updates. I would highly recommend the H&V team, every time.
I do have one suggestion. Please correct your computer notification system. I was told my car would be ready by 9/21 and then told 9/30 and then told the computer was messed up. I did not know what to think! Everything else was fine.
This is the third time I have have work done at your shop and I was happy with the work every time. Thank you. Anne M dwyer
Amazing. Well informed. Great follow-up. Hope I never get in another accident, but if I do, I know where I'm going.
Vehicle Make : Mitsubishi
Great service. Thanks!
The only thing I can say that was not outstanding is that there is a strong smell of paint in the car, I am hoping it will disappear soon.
The automatic text updates need to be more accurate as my car was ready 5 days prior to schedule. That was good, but resulted in an overpayment in fuel costs for my rental. Service from H&V was AMAZING!
Great customer relationship. Very friendly and willing to explain any question I had
Having an accident is inconvenient. Several years ago I brought a car to H & V to have a broken door handle repaired. The price was fair and I was pleased with the repair. As a result, after my fender bender, I wanted to bring my car to H & V. It was such a relief to have them just take charge so I didn't have to worry about a thing. On top of all that, my car was done early. I am a teacher and I give H & V an A!!!!
Vehicle Make : Mitsubishi
I have had a pleasant experience working with the staff there, especially Jay and Tiffany. Was kept informed of progress the entire process. Great job!
Professional, courteous, well maintained reception/office area, convenient rental assistance, certified Allstate shop a plus, quality service - 100% satisfaction.
Excellent work and customer service. Made a bad situation go smoothly for me after my accident.
Excellent service and car is beautiful. Thank you so much.
Highly recommend your facility!!!!!
Vehicle Make : Mitsubishi
H&V made the entire painful process of car repair post accident so simple! I so appreciate all your hard work and the regular updates I received.
Lisa M. Armao
Great work, great communication, great experience overall
Excellent customer service and superior work.
Very happy with everything
Very professional, actually made me feel ok with having had an accident. Trustworthy
Wonderful results, in a timely manner. Pleasant people to deal with, they even washed the car for delivery. So I could examine the repairs better. We definitely use them again. Hopefully not to soon:)
Good Job! Very happy with results! Thank you!
They were excellent, efficient, and courteous towards me during all of the services. I am very satisfied with the professional job that they did.
I had a great experience with every employee I dealt with. Everyone was very friendly and accommodating and my car looks great. I will definitely be recommending you to my friends and family
Call Ben to personally thank him.
Vehicle Make : Volkswagen
Team/employees were great to work with.
What I'd like to mention is that I brought 2 cars in this past week for repair estimates (bad week), and in both instances H&V was more expensive than the other body shop. Sorry, it all comes down to price and the lower priced shop gets the job.
Excellent service and quality
Im very happy with the results. J kept me informed of every aspect of progress. I will recommend H&V to anyone who needs.
Terrific customer service all around!
I was very happy with the work and the time is took. Thank you very much merrill