Although the email/phone contacts (like the one that prompted this survey) can get a bit repetitive, the communication of the progress of the repair is appreciated. There are good, effective systems of communication in place. In this day and age, the efficiency and quality of communication is vitally important. Thank you.
Took too long..a month and a half to repair..they should have just totaled it...
Will never recommend them to anyone and then u get ur car back and u have a dead battery smh
It took a lot longer than originally starred. Please call my wife Carri at mobile.3391270. But otherwise it looks great.
One of my damaged accents were not replaced and my passager side mirror was not fully attached. I was not happy about this but didn't have the time to sit around it was obvious it was rush because the manager was unaware. I don't know who reviews the cars when they are completed but it was very noticeable.
I am extremely satisfied with my experience with H&V Collision. Staff are very friendly, thorough, & patiently answered all my questions. Excellent repair work & job was completed way ahead of schedule. My car looks brand new. I'd highly recommend H&V to anyone needing collision repairs.
Finished with great time and looks brand new. Thanks a lot
Everyone was friendly and courteous.They informed me on the progress every step of the way.The work was professional you couldn't even tell it was involved in a collision.I would recommend them to anyone needed bodywork on their vehicles.
You are very great at keeping me updated on the progress. You completed the car early and the car looks great like the accident never happened.
I'm extremely pleased and thankful with the work that was done. Thank you H&V Collision. I know where to go when I want the job done right
Appreciate that the job was done ahead of schedule. All the staff were responsive and polite.
Perfect customer service. Excellent communication and attention to detail
Excellent service. It was great to have the car rental ready as soon as we dropped off the car. We were informed daily of the repair progress.
Although the final product was fine the completion date kept changing. I kept hearing that the wrong parts were ordered. It was an inconvenience in that I did not get a rental because I was told it would only be a week which ended up being over 2 weeks.
Highly satisfied with the service and the courteous staff. Robert particularly went above and beyond to ensure I was informed of the status of my vehicle and arranged courtesy transpirtation to and from work while my vehicle was being repaired.
Professional quality work. Looks brand new!
Awesome job by Rob! He was great, kept us updated, and finished the car before the time promised. We will recommend H and V to everyone.
Great communication and job well done ! Thank you
Josh was great, took time to explain things. Even fixed a preexisting dent free of charge. Great experience
Good experience. Was kept informed from beginning to end.
Robert was Awsome he did magic with my car I had tears of joy picking it up unlike my tears dropping it off! Robert delivered 110 % on fixing my car oin the time promised he has great interpersonal stills as he quickly understood how important my car is to me and I knew he would fix it right because he understood my attachment and at the same time I trusted if he couldn't safely fix it he would have gently communicated that! Robert rocked in every way Awsome customer service! Tyler too she kept me in constant communication I knew she understood me as a customer and that's a great feeling! Super thanks H&V!!!
Repairs were done beautifully
Vehicle Make : Volkswagen
I received updates regularly, by text messages and phone calls, to let me know where my vehicle was in the repair process. I am completely satisfied with the service I received from H & V Collision.
Vehicle Make : Volkswagen
Josh and Tyler did a wonderful job. My Passat looks great!!
I was told my car was completed and drove to the location to pick it up. The repair was not complete due to a parts error. Branch manager and I discussed and discovered that the issue was caused by the vin #request as the trailer hitch was a dealer oem installed item rather than factory. I understand the error but caused me a pretty big inconvenience because I run a business as well. I sat with him as he procured the correct part and we both believe the repair will complete tomorrow.
You guys have a wonderful customer service!
Overall great, even cleaned my car a bit.
Excellent service and communication during repair time. Would Definitely Recommend To others.
Cleaning and buffing the car was excellent. The inside was great too. How do you get it to look like taht?
Everything was handled very professionally and quickly with no hassles. Very satisfied
Thank you for great repair and service
Everything about the initial repair was great up until I was blamed for braking the handle on my door after a slammed it close because it wouldn't shut at all. This is all while still in the parking lot of the establishment. I wish they would have been alittle more helpful with what exactly were my options on what I should do rather than play the blame game and be extremely rude.
Repairs were taken care of, on time and fully satisfied with the work
The rental vehicle had a few issues (smell, not at all nearly equivalent to the comfort of the repaired vehicle, huge downgrade for a week and a half, cigarette/marijuana remains and burns, etc.) other than that the repair was well done and the ladies at the desk were very nice.
Everyone was helpful and happy. I was very thankful about the cleaning and detailing afterward as my car really needed it, repair appears to be satisfactory. I would recommend this business to others
You all have been great!
Thank you, and have a great holiday,
It looks great a job well done again, thanks to all!!!
This is my second time bringing my vehicle to your facility and I was equally as pleased with every aspect of the experience as I had the first time. Beautiful job on my CRV and great customer service. You guys are the best!! Thank you again!
I had a great experience with H&V in Schenectady! The service was excellent, communication was excellent - I was kept updated regarding the status of my repair. When the repair was going to take longer than expected, I was given a rental car at no cost even though it was not covered by my insurance. I was happy that my repair was completed prior to the expected completion date. When I picked the car up, the repair looked great and I was completely surprised that my carchad been vacuumed and washed. I can't say enough what great service I received. I will definitely recommend H&V to friends and family.
Everyone I spoke with were extremely polite. Was kept up to date daily on repairs. Very thorough and car was not released until every detail was complete. Very accommodating
Wonderful service! I received texts alomg the way of the progress of my vehicle as my repairs were in process. Amazing service from beginning till the end. Super happy with the service!
Great to deal with and excellent job on my car
Liked the daily status updates and condition was returned to me in. Staff were very polite and professional.
As always great job and awsome communication
And customer service
Ashley was super professional, it was a pleasure working with her!
Thank you....you made it so easy!
Thank you all again and you all did a great job
The car became assemetrical , there was a new dent
after the repairs
Josh was very curtious and was able to accomodate my busy work schedule.
Professional and courteous. Excellent service with ongoing communication to let me know the status of the repair. Car was done early as well. I would highly recommend to anyone. Thank you!!
Timely delivery!!! Deeply appreciated .
Great experience. Everyone was courteous and professional and my car looks great .
Responded to my issues promptly good follow up daily from staff very professional
Everyone was pleasant to work with and everything was done in a timely manner
Everyone was friendly and very helpful in explaining the process.
Great customer service, and great work. Very satisfied.
I was pleased with how quick my car was repaired how perfectly everything matched
The work was done in a timely fashion and was also quality work. It's also nice to have the lifetime warranty.
It was a great experience! They sent my car back even cleaner then i brought it to them ! And the repairs look great. I'll definitely be back if ever necessary two thumbs up.
Excellent service. Very professional. I am very satisfied.
The staff was lovely, efficient and cheerful. I also love the text updates.
Vehicle Make : Volkswagen
Picked the vehicle with multiple issues. I notice an issue as soon as the car was inspected that should have been caught before I even arrived then drove car off the lot onto 890 and had air rushing into the vehicle. Waited two weeks for repairs then I pick up the car and have to wait even longer. Very dissatisfied
Thank you for restoring my car to its original condition. Very polite staff , including girls at front office and estimators.
The repair appears to be excellent. The people were very courteous and helpful.
Wonderful service. Excellent customer service staff was very helpful and updated me fully. Would definitely use H & V again! My truck looks amazing like new again!
The car looks great, it was done quickly and everyone was friendly and pleasant.
The team was very professional and friendly and I appreciate the quick turnaround time!
took a while, but an excellent outcome was the only matter of importance.
Your team went above and beyond to have my car done a day earlier than planned. I was leaving out of town and would not have been able to get it until the following week but it was done a day early so I could get it before I left. Thank you so much!
Vehicle Make : Volkswagen
Thank you for a great experience and my car looks great!
I have absolutely nothing negative to say about my experience at H&V. They made a frustrating accident a flawless experience. The text and phone call updates on my car made me feel comfortable and less anxious about what was going on. The communication with all staff was open and honest and I never felt left in the dark. I was extremely impressed with the repair work and look of my car when I picked it up yesterday. As someone new to the area, I was nervous about having repairs done at a location I was unfamiliar with but I know that I will always turn to H&V with any repair needs I have. Thank you to everyone!
very professional people at H & V that kept me
informed every step of the way.
Repair looks great! Wish my car was washed though, still has a lot of dust
Vehicle Make : Volkswagen
I appreciate that you managed the rental 100%, even when my timeline changed, you let them know. It was nice to receive updates so I could know that work was progressing and great that my car was finished 3 days early.
I was really impressed with their cooperation with making sure he rental car was satisfactory The daily updates were nice to know where the progress was. It was faster than I thought but if it did take longer at least you would know. I was very happy with there service You don't see this much anymore.
Unable to open car window on the side that was hit and brought in for repair, even though I was alerted that repairs were done early. I contacted the shop and have already received a reply.
The customer service was great. People were willing to stay late to get the job done due to my needs. Thank you very much!!
Good customer service. Kept me in loop time to time.
Excellent service and speed of work. Also I was extremely pleasantly surprised to see that my car was completely cleaned inside and out. Thanks!
Excellent service, the updates were awesome and great people to work with. They fixed my car perfectly and in less time than expected . A+++ !
I liked the text updates.
service was quick and professional....the telephone updates were excetional...I was treated poltely and professionally from the moment I made my appointment to completion of my repairs..
thanks to everyone (including enterprise rentacar)
for a job well done....
all staff was very helpful. was pleased with the update service, a nice feature. Work was done in a timely matter.
Staff is very curious and helpful
The experience was great and everyone I worked with was great. I would highly recommended you ro anyone.
Can was done a week early. Good job. Thank you.
Always great, prompt, courteous service!
Grill is crioked and sits lower from the hood on passanger side
Very professional experience from the onset. I truly appreciated the text updates. Vehicle repairs completed ahead of scheduled date .
They sprayed my interior with something dank. I appreciated the detailing just not the scent. The body work looks great.
Thank you! Your customer experience was excellent! The work... Awesome.
very good service on all levels: I can sense that the customer is always the focus. THe communication between the staff and the customer is very good. The staff is friendly and professional and the repairs get done in a timely way. THe workmanship is very high also. A process that is usually very annoying was very easy and convenient. Great job all around.
While we were satisfied the inside of the vehicle was soiled
The staff is very helpful professional and they went above and beyond for me.
Job was well done and we were texted throughout the repair process
My Experience with H&V Collision Team was wonderful from when i got there to drop off my car, till when i picked up my car after repair was done. My car looks like new.They did a magnificent job on my car and the treatment i recieve from the team was excellent in every way. They updated me almost everyday by text. Will definitely recommend them to everbody i know thanks for a great job.
I was extremely happy with the repair job as well as the customer and the constant text updates. I would definitely recommend H & V Collision to others. Thank you.
Looks great. Power door works like it should. Very satisfied.
Vehicle Make : Volkswagen
Great job! Made it easy.
I'm totally impresses with the service and communications. I love the texts and how polite everyone is when I called. I would definitely come there again and recommend H&V. My problem is partly my fault because I insisted on getting the car asap but I want on record that the tire pressure light is on and the windshield is making a loud wooshing sound. The faster I go the louder it is.
Super fast and friendly. Work was perfect!
My right rear door lock no longer works after the damage to the door was repaired. I can't use the door now & I'm told I can't bring it in to be fixed until Thurs (6/23)...this should have been checked to ensure the critical function was working prior to it leaving the shop.
Very helpful and totally professional...will recommend to all of my friends
Need better customer service
I had problems with the completion time and there were scratches on the car upon pickup
Ashley from H&V Collision In Schenectady, NY was phenomenal to work with, from start to finish. She was professional, kind and knowledgable about not only my individual car repairs, but the entire process. Thank you!
Vehicle Make : Volkswagen
Very fast clean job very satisfied thank you
My car looks just as great as the day I got it. Great job, thank you, Karla M
You did an excellent job repairing the damage to my car far above my expectations and I would recommend you to anyone who needs collision repair.
H & V collision Center did excellent job. Their staff were very courteous and kind. Thank you!
I would recommend H & V to anyone who needed an auto repaired. Customer service was second to none. Thanks H & V
Everyone was terrific from start to finish! Car looked perfect after work was completed!
The repair was done quickly and at this point a very good job , I say at this point because I want to wait some time to be sure that it holds up but I am very satisfied at this time .
Everyone was awesome and reliable
The job was done early and easily. They even cleaned my csr! Extremely satisfied.
Text updates are a great feature
I was very satisfied with time it took to repair my vehicle. The repair work was great. Very satisfied.
The updates throughout the process were a very nice touch.
I will like to personally thank you guys for a job well done and say how much i appreciate this.A very professional team.
Thank you everyone there! You did a great job keeping me up to date with the repairs and you did an awesome job making my car look brand new. I appreciate it greatly!!
Vehicle Make : Volkswagen
I really appreciated the daily updates on the progress of the repairs, it was reassuring.
My car looks as good as new.
My overall experience was satisfied because of two people that helped us and showed they cared. Andrew the damage adjuster and Anthony the detail gentlemen. When we picked up our truck there was a large scratch on our tail gate. That was not there when we dropped the truck off. We take very good care of our truck so your manger Josh needs some people skills was not happy the way he handled the situation but Andrew and Anthony came to the rescue. If it wasn't for them I would never return and would never recomend H&V to anybody! Josh needs to realize he takes pictures but the pictures he took where inside his shop... When I dropped my truck off it was outside anything could of happened from the time it sat outside till the time it made it into the shop. Sorry his pictures don't mean anything to me! He should be more concerned that we are satisfied.
I am very pleased with the service and help that I received . I will give a complete report at a later date.Thank You for a very good experience.
I went to the shop on State St.in Schenectady. Everyone was very friendly and professional. My rental car was there when I arrived. My truck was done before they said it would be and it looks brand new. They even cleaned the interior which I had left a mess lol.If I ever need body work done again on my vehicles I wouldn't hesitate to go there again.
The team provided daily updates either by phone or text. Everyone I came into contact with at the Schenectady location was professional, courteous and helpful. My car finished a week ahead of schedule and looks perfect! I would highly recommend H & V for car repairs.
Very pleasant team you have.
Everyone was very helpful and friendly! I would definitely come back. They also helped me with my rental.
excellent job and quick service !
Thank you for your help, and being so speedy!
Your friendly staff, prompt service and ongoing communication brought comfort and trust to an otherwise anxious and frustrating situation. I am very happy with the service and repair to my vehicle. I appreciate the measures that you take to ensure customer satisfaction and would Not hesitate to return. Thank you.
Excellent service and great job. I will highly recommend
The texts were so helpful and written in such a fun way. And Tony did an AMAZING job - our van hasn't been that clean since, well, maybe the first hour we owned it! Tony cleaned the detritus of three kids for two years!
Everything was great with all of the services I got from you guys, the communication via txt messages was awesome as well. I was very well treated by the whole team and very satisfied. Thanks so much!!
Very pleased, everyone I talked to ,Caitlin and Josh,were friendly and professional. I especially liked the daily updates, since I've never had any body work done on my car before I had no idea what was going on and you kept me very informed. I totally appreciated the rental car for the weekend, also. Would recommend you highly to anyone needing body work!
Vehicle Make : Volkswagen
Everything was perfect and it looked better then before!!! :)
I was provided with a level of customer service beyond what I am accustomed to, which was fantastic. Josh worked incredibly hard to ensure that I was well taken care of, knew his job exceptionally well, and made sure I was 100% satisfied with the work done on my car, which I was. I highly recommend bringing your car to the 1751 state street schenectady H and V shop.
Repair was done quickly and we were surprised to see the Escape was cleaned out and washed on return. Great job, Thank You!
Yes they did a nice job..Josh took me to my car and went over the details of what they did. The girls in the office were very good and professional. The collision. Center even vacuumed my car inside..washed it too. They kept me informed via text on how my car was doing and when I called they answered my questions.
Like the way you kept me updated on the progress of my car and the friendly comments. Also was surprised on how they took the time to clean the inside of my car! I would highly recommend your company to my friends.
Thanks for getting repairs done in four days as it was the only time we had to bring car in without renting a car. Paint job looks great matches real good. I will let others know you do good work.
You guys did an excellent job. Thank you.
Great job, the car looks like new!
Tony was so great....he works in the collision area he was amazing....I had a question and he helped. He is amazing
The team did an amazing job! We can't even tell there ever was any damage. Great job, thank you guys!!
Love the crew especially front desk staff and Josh.
Repairs were completely on time, the option to receive daily updates was reassuring & appreciated.
My door was worked on and now the auto up/down is not working. It's a hassle to have to bring it back.
Everyone was very helpful and kept me up to date on the status of my vehicle. My truck looks perfect and h&v even delivered it to my house so I didn't have to miss work. That made my experience fantastic.
Excellent people, excellent service ... What more can I say !!!
Car looks fantastic and entire staff were professional, kind and patient!
Wonderful place to repair your car. Great customer care. Great workmanship . Well informed on progress status on daily basis. You guys rock!!!!
Very pleasant experience. Received regular text updates on the progress of the repair. Everyone I dealt with was personable and professional. Car looked great when I picked it up, inside and out. Was even washed and waxed.
Very pleasant & courteous staff. I liked all the status updates. Very happy to have the job done early compared to the expected completion date.
My car looks beautiful you wouldn't even know my car door was damaged. The service was excellent. Communication was also excellent they kept me informed about the status of the repairs every day. I was very satisfied with the repair and the service. Thank you!
Mrs. Annmarie Kinzel
Everyone there was completely professional and very nice. I would highly recommend. The service manager I can't remember his name (Steve) maybe was very nice as well as the girls in the front office
The car took longer than expected to be ready for pick up, but the quality of work completed on the car was great and worth the wait for cleanup. Great customer service team who was kind and patient.
You guys were great about keeping in touch to let me know what was happening. My car was done even sooner than expected and it looks great! Thank you!
The team at H&V made a special effort to make my experience pleasant. Kaitlyn gave me a ride home after I dropped off my car, and Josh made sure I had an appointment for service after an unrelated mechanical issue came up. My vehicle was repaired flawlessly and was beautifully detailed as well. Excellent customer service.
Thank you so much for repairing my Chrysler the guys did a great job if I have any more problems I'll make sure I come back to you guys!!!thanks again I really appreciate it!!!!
They had my car ready for me a day earlier after I asked them if they could do that.
I was very satisfied with your service, the repairs were done very quickly and the results were excellent. And thank you for going above and beyond and cleaning the inside and outside of my vehicle, I really appreciate it! I would definitely come back for other repairs, thank you!
Very professional, very good communication on the repairs and expected delivery! I was very impressed and will recommend you to anyone that needs collision repairs and will definitely bring my car back if I need anything again!! Thank you!!!
Great customer service. I received daily updates on the status of the vehicle. Vehicle looks great. Returned to me clean. One issue with my repair in particular is that the muffler sounds loud. Muffler replacement was part of the repair and the vehicle doesn't sound like it did before the accident. Otherwise I'm extremely satisfied.
Having had a couple of visits to HV , I felt comfortable with the personnel working with me and working on my car .
Vehicle Make : Volkswagen
My car looked brand new again!!! Thank you for cleaning inside of vehicle it was needed! I really appreciate and like the fact that H&V kept in contact with me every step of the way
To many issues still existing after picking car up. Sensors messing up while driving and gas cap civer installed wrong.
Everyone was pleasant and the job was done quickly. I would recommend to anyone needing work on their car!
High level of attention to detail and customer satisfaction. For example when I asked if the rear backup sensors were checked (Jason I believe) described exactly how he and another teammate checked them. You guys are fantastic from beginning to end and do great work. I'm very impressed.
I was pleasantly surprised that my car was detailed inside and out in addition to the excellent repair work they did to my bumper..my car looked brand new again.. I would highly recommend H&V to anyone
I had very little time to get my car fixed before relocating for a new job, and Josh took care of me completely. They kept me fully updated and explained each part of the process to me. My car runs great, and I couldn't be happier!
Went to get my car, and it looks like ****! Such a horrible job! They really didn't look over the car at all to see the nonsense they did to it. So not going there again after they fix it properly for the 2nd time!
Wonderful job...wonderful staff
Your detailer tony did an excellant job on my vehicle definitly would recommend you business to my friends and family