Excellent service. Very professional. I am very satisfied.
The staff was lovely, efficient and cheerful. I also love the text updates.
Vehicle Make : Volkswagen
Picked the vehicle with multiple issues. I notice an issue as soon as the car was inspected that should have been caught before I even arrived then drove car off the lot onto 890 and had air rushing into the vehicle. Waited two weeks for repairs then I pick up the car and have to wait even longer. Very dissatisfied
Thank you for restoring my car to its original condition. Very polite staff , including girls at front office and estimators.
The repair appears to be excellent. The people were very courteous and helpful.
Wonderful service. Excellent customer service staff was very helpful and updated me fully. Would definitely use H & V again! My truck looks amazing like new again!
The car looks great, it was done quickly and everyone was friendly and pleasant.
The team was very professional and friendly and I appreciate the quick turnaround time!
took a while, but an excellent outcome was the only matter of importance.
Your team went above and beyond to have my car done a day earlier than planned. I was leaving out of town and would not have been able to get it until the following week but it was done a day early so I could get it before I left. Thank you so much!
Vehicle Make : Volkswagen
Thank you for a great experience and my car looks great!
I have absolutely nothing negative to say about my experience at H&V. They made a frustrating accident a flawless experience. The text and phone call updates on my car made me feel comfortable and less anxious about what was going on. The communication with all staff was open and honest and I never felt left in the dark. I was extremely impressed with the repair work and look of my car when I picked it up yesterday. As someone new to the area, I was nervous about having repairs done at a location I was unfamiliar with but I know that I will always turn to H&V with any repair needs I have. Thank you to everyone!
very professional people at H & V that kept me
informed every step of the way.
Repair looks great! Wish my car was washed though, still has a lot of dust
Vehicle Make : Volkswagen
I appreciate that you managed the rental 100%, even when my timeline changed, you let them know. It was nice to receive updates so I could know that work was progressing and great that my car was finished 3 days early.
I was really impressed with their cooperation with making sure he rental car was satisfactory The daily updates were nice to know where the progress was. It was faster than I thought but if it did take longer at least you would know. I was very happy with there service You don't see this much anymore.
Unable to open car window on the side that was hit and brought in for repair, even though I was alerted that repairs were done early. I contacted the shop and have already received a reply.
The customer service was great. People were willing to stay late to get the job done due to my needs. Thank you very much!!
Good customer service. Kept me in loop time to time.
Excellent service and speed of work. Also I was extremely pleasantly surprised to see that my car was completely cleaned inside and out. Thanks!
Excellent service, the updates were awesome and great people to work with. They fixed my car perfectly and in less time than expected . A+++ !
I liked the text updates.
service was quick and professional....the telephone updates were excetional...I was treated poltely and professionally from the moment I made my appointment to completion of my repairs..
thanks to everyone (including enterprise rentacar)
for a job well done....
all staff was very helpful. was pleased with the update service, a nice feature. Work was done in a timely matter.
Staff is very curious and helpful
The experience was great and everyone I worked with was great. I would highly recommended you ro anyone.
Can was done a week early. Good job. Thank you.
Always great, prompt, courteous service!
Grill is crioked and sits lower from the hood on passanger side
Very professional experience from the onset. I truly appreciated the text updates. Vehicle repairs completed ahead of scheduled date .
They sprayed my interior with something dank. I appreciated the detailing just not the scent. The body work looks great.
Thank you! Your customer experience was excellent! The work... Awesome.
very good service on all levels: I can sense that the customer is always the focus. THe communication between the staff and the customer is very good. The staff is friendly and professional and the repairs get done in a timely way. THe workmanship is very high also. A process that is usually very annoying was very easy and convenient. Great job all around.
While we were satisfied the inside of the vehicle was soiled
The staff is very helpful professional and they went above and beyond for me.
Job was well done and we were texted throughout the repair process
My Experience with H&V Collision Team was wonderful from when i got there to drop off my car, till when i picked up my car after repair was done. My car looks like new.They did a magnificent job on my car and the treatment i recieve from the team was excellent in every way. They updated me almost everyday by text. Will definitely recommend them to everbody i know thanks for a great job.
I was extremely happy with the repair job as well as the customer and the constant text updates. I would definitely recommend H & V Collision to others. Thank you.
Looks great. Power door works like it should. Very satisfied.
Vehicle Make : Volkswagen
Great job! Made it easy.
I'm totally impresses with the service and communications. I love the texts and how polite everyone is when I called. I would definitely come there again and recommend H&V. My problem is partly my fault because I insisted on getting the car asap but I want on record that the tire pressure light is on and the windshield is making a loud wooshing sound. The faster I go the louder it is.
Super fast and friendly. Work was perfect!
My right rear door lock no longer works after the damage to the door was repaired. I can't use the door now & I'm told I can't bring it in to be fixed until Thurs (6/23)...this should have been checked to ensure the critical function was working prior to it leaving the shop.
Very helpful and totally professional...will recommend to all of my friends
Need better customer service
I had problems with the completion time and there were scratches on the car upon pickup
Ashley from H&V Collision In Schenectady, NY was phenomenal to work with, from start to finish. She was professional, kind and knowledgable about not only my individual car repairs, but the entire process. Thank you!
Vehicle Make : Volkswagen
Very fast clean job very satisfied thank you
My car looks just as great as the day I got it. Great job, thank you, Karla M
You did an excellent job repairing the damage to my car far above my expectations and I would recommend you to anyone who needs collision repair.
H & V collision Center did excellent job. Their staff were very courteous and kind. Thank you!
I would recommend H & V to anyone who needed an auto repaired. Customer service was second to none. Thanks H & V
Everyone was terrific from start to finish! Car looked perfect after work was completed!
The repair was done quickly and at this point a very good job , I say at this point because I want to wait some time to be sure that it holds up but I am very satisfied at this time .
Everyone was awesome and reliable
The job was done early and easily. They even cleaned my csr! Extremely satisfied.
Text updates are a great feature
I was very satisfied with time it took to repair my vehicle. The repair work was great. Very satisfied.
The updates throughout the process were a very nice touch.
I will like to personally thank you guys for a job well done and say how much i appreciate this.A very professional team.
Thank you everyone there! You did a great job keeping me up to date with the repairs and you did an awesome job making my car look brand new. I appreciate it greatly!!
Vehicle Make : Volkswagen
I really appreciated the daily updates on the progress of the repairs, it was reassuring.
My car looks as good as new.
My overall experience was satisfied because of two people that helped us and showed they cared. Andrew the damage adjuster and Anthony the detail gentlemen. When we picked up our truck there was a large scratch on our tail gate. That was not there when we dropped the truck off. We take very good care of our truck so your manger Josh needs some people skills was not happy the way he handled the situation but Andrew and Anthony came to the rescue. If it wasn't for them I would never return and would never recomend H&V to anybody! Josh needs to realize he takes pictures but the pictures he took where inside his shop... When I dropped my truck off it was outside anything could of happened from the time it sat outside till the time it made it into the shop. Sorry his pictures don't mean anything to me! He should be more concerned that we are satisfied.
I am very pleased with the service and help that I received . I will give a complete report at a later date.Thank You for a very good experience.
I went to the shop on State St.in Schenectady. Everyone was very friendly and professional. My rental car was there when I arrived. My truck was done before they said it would be and it looks brand new. They even cleaned the interior which I had left a mess lol.If I ever need body work done again on my vehicles I wouldn't hesitate to go there again.
The team provided daily updates either by phone or text. Everyone I came into contact with at the Schenectady location was professional, courteous and helpful. My car finished a week ahead of schedule and looks perfect! I would highly recommend H & V for car repairs.
Very pleasant team you have.
Everyone was very helpful and friendly! I would definitely come back. They also helped me with my rental.
excellent job and quick service !
Thank you for your help, and being so speedy!
Your friendly staff, prompt service and ongoing communication brought comfort and trust to an otherwise anxious and frustrating situation. I am very happy with the service and repair to my vehicle. I appreciate the measures that you take to ensure customer satisfaction and would Not hesitate to return. Thank you.
Excellent service and great job. I will highly recommend
The texts were so helpful and written in such a fun way. And Tony did an AMAZING job - our van hasn't been that clean since, well, maybe the first hour we owned it! Tony cleaned the detritus of three kids for two years!
Everything was great with all of the services I got from you guys, the communication via txt messages was awesome as well. I was very well treated by the whole team and very satisfied. Thanks so much!!
Very pleased, everyone I talked to ,Caitlin and Josh,were friendly and professional. I especially liked the daily updates, since I've never had any body work done on my car before I had no idea what was going on and you kept me very informed. I totally appreciated the rental car for the weekend, also. Would recommend you highly to anyone needing body work!
Vehicle Make : Volkswagen
Everything was perfect and it looked better then before!!! :)
I was provided with a level of customer service beyond what I am accustomed to, which was fantastic. Josh worked incredibly hard to ensure that I was well taken care of, knew his job exceptionally well, and made sure I was 100% satisfied with the work done on my car, which I was. I highly recommend bringing your car to the 1751 state street schenectady H and V shop.
Repair was done quickly and we were surprised to see the Escape was cleaned out and washed on return. Great job, Thank You!
Yes they did a nice job..Josh took me to my car and went over the details of what they did. The girls in the office were very good and professional. The collision. Center even vacuumed my car inside..washed it too. They kept me informed via text on how my car was doing and when I called they answered my questions.
Like the way you kept me updated on the progress of my car and the friendly comments. Also was surprised on how they took the time to clean the inside of my car! I would highly recommend your company to my friends.
Thanks for getting repairs done in four days as it was the only time we had to bring car in without renting a car. Paint job looks great matches real good. I will let others know you do good work.
You guys did an excellent job. Thank you.
Great job, the car looks like new!
Tony was so great....he works in the collision area he was amazing....I had a question and he helped. He is amazing
The team did an amazing job! We can't even tell there ever was any damage. Great job, thank you guys!!
Love the crew especially front desk staff and Josh.
Repairs were completely on time, the option to receive daily updates was reassuring & appreciated.
My door was worked on and now the auto up/down is not working. It's a hassle to have to bring it back.
Everyone was very helpful and kept me up to date on the status of my vehicle. My truck looks perfect and h&v even delivered it to my house so I didn't have to miss work. That made my experience fantastic.
Excellent people, excellent service ... What more can I say !!!
Car looks fantastic and entire staff were professional, kind and patient!
Wonderful place to repair your car. Great customer care. Great workmanship . Well informed on progress status on daily basis. You guys rock!!!!
Very pleasant experience. Received regular text updates on the progress of the repair. Everyone I dealt with was personable and professional. Car looked great when I picked it up, inside and out. Was even washed and waxed.
Very pleasant & courteous staff. I liked all the status updates. Very happy to have the job done early compared to the expected completion date.
My car looks beautiful you wouldn't even know my car door was damaged. The service was excellent. Communication was also excellent they kept me informed about the status of the repairs every day. I was very satisfied with the repair and the service. Thank you!
Mrs. Annmarie Kinzel
Everyone there was completely professional and very nice. I would highly recommend. The service manager I can't remember his name (Steve) maybe was very nice as well as the girls in the front office
The car took longer than expected to be ready for pick up, but the quality of work completed on the car was great and worth the wait for cleanup. Great customer service team who was kind and patient.
You guys were great about keeping in touch to let me know what was happening. My car was done even sooner than expected and it looks great! Thank you!
The team at H&V made a special effort to make my experience pleasant. Kaitlyn gave me a ride home after I dropped off my car, and Josh made sure I had an appointment for service after an unrelated mechanical issue came up. My vehicle was repaired flawlessly and was beautifully detailed as well. Excellent customer service.
Thank you so much for repairing my Chrysler the guys did a great job if I have any more problems I'll make sure I come back to you guys!!!thanks again I really appreciate it!!!!
They had my car ready for me a day earlier after I asked them if they could do that.
I was very satisfied with your service, the repairs were done very quickly and the results were excellent. And thank you for going above and beyond and cleaning the inside and outside of my vehicle, I really appreciate it! I would definitely come back for other repairs, thank you!
Very professional, very good communication on the repairs and expected delivery! I was very impressed and will recommend you to anyone that needs collision repairs and will definitely bring my car back if I need anything again!! Thank you!!!
Great customer service. I received daily updates on the status of the vehicle. Vehicle looks great. Returned to me clean. One issue with my repair in particular is that the muffler sounds loud. Muffler replacement was part of the repair and the vehicle doesn't sound like it did before the accident. Otherwise I'm extremely satisfied.
Having had a couple of visits to HV , I felt comfortable with the personnel working with me and working on my car .
Vehicle Make : Volkswagen
My car looked brand new again!!! Thank you for cleaning inside of vehicle it was needed! I really appreciate and like the fact that H&V kept in contact with me every step of the way
To many issues still existing after picking car up. Sensors messing up while driving and gas cap civer installed wrong.
Everyone was pleasant and the job was done quickly. I would recommend to anyone needing work on their car!
High level of attention to detail and customer satisfaction. For example when I asked if the rear backup sensors were checked (Jason I believe) described exactly how he and another teammate checked them. You guys are fantastic from beginning to end and do great work. I'm very impressed.
I was pleasantly surprised that my car was detailed inside and out in addition to the excellent repair work they did to my bumper..my car looked brand new again.. I would highly recommend H&V to anyone
I had very little time to get my car fixed before relocating for a new job, and Josh took care of me completely. They kept me fully updated and explained each part of the process to me. My car runs great, and I couldn't be happier!
Went to get my car, and it looks like ****! Such a horrible job! They really didn't look over the car at all to see the nonsense they did to it. So not going there again after they fix it properly for the 2nd time!
Wonderful job...wonderful staff
Your detailer tony did an excellant job on my vehicle definitly would recommend you business to my friends and family
When I picked up my car, that evening I noticed a group of scratches on my windshield that we're not there previously. Also my muffler is making a rattling sound, that I never heard before I brought my car in for repairs.
Did the job that was promised, Very professional operation .
The text message updates were fantastic! The staff were all friendly and helpful. I will definitely be coming to H and V for all my auto body work needs from now on!
I think that they did a very good job repairing what they had to do. I am very satisfied with the paint work. Jared Bennett was very nice and he went out of his way to have the job done to perfection. He was very friendly and understood what I wanted done and I would recommend anyone to go through him for any work needing to be done.
Wonderful customer service and attention to detail. Thank you !
I was kept up to date with the whole repair progress. The car was finished earlier than expected and it looks great
Great job. Probably could have done with fewer text messages as to the progress
Excellent service! Effortless experience! Many thanks!
Great people to work with!!!!
The service was great and I got my car back as fast as possible.
The back door doesn't close in less I slam it and the back door sensor does not work so even if the back doors open it will not show on my dashboard that the door is open and even when I lock my car you could still open the back door I was totally disappointed never again
Did great job on my truck and was surprised when I noticed my truck was so clean
Vehicle Make : Volkswagen
I give everyone @ H&V Collision Five Stars ***** across the board on courtesy, communication, timeliness and quality.
The e-mails are a great idea and something no one (in my experience) is doing. The Admin Staff & the Management staff are warm, engaging and beyond professional.
I would recommend H & V to anyone for any type of auto repair. I am all too happy State Farm recommended them.
Vehicle Make : Mitsubishi
Fully appreciate the attention to detail. Never will guess I had a fender bender.
I really appreciated all the communication throughout the repair process.
Like that everyone was friendly and helpful.
Your company did an absolutely amazing job on my 05 Trail Blazer. Looking at it now you would have never thought it had the extent of damage that it did. It looks like a brand new vehicle. You did an amazing job detailing the vehicle, keeping in contact with me while my vehicle was being repaired and even completed it well before the time it was promised back to me. I can't say enough about the tremendous experiece I had during a difficult situation. Your staff was extremely friendly and helpful every step of the way. You have a customer for life if I ever run into this situation again. I will be referring anyone I know to H&V as you truly care about the consumer and thier well being. Thank you and your entire staff for going above and beyond! Salvatore G
Everything looks great...although I was told the office opened at 7:30 and I got there at 7:45 to pick up my car and no one was there... But other than that it was great
My repairs were done sooner than I thought. Nice to back in my jeep
I could not have had a better experience at H & V. The staff was excellent to work with. They were friendly and professional at all times. The work was completed in a timely manner and looked as good as new! I would definitely recommend them to anyone looking for repair services.
I was very impressed with H&V's customer service and commitment to my satisfaction.
I can not provide one iota of negativity regarding my experience.
This was the best experience I've ever had as far as a car repair and will recommend your location to everyone
Excellent service, a terrific job on the car
Vehicle Make : Volkswagen
You guys were awesome with my vw eos. I can't tell there was an accident, the paint matched perfectly. I got status updates regarding my vehicle and I even received my car early all cleaned from the inside and out at no extra cost I can't express enough the gratitude I have for taking care of my car and the extra work put into it to smooth out the previous body shops' mistake is above and beyond. Seriously, you guys are awesome.
Everyone I dealt with was professional, respectful, knowledgable and kind. I would definitely recommend your shop to friends and family
Work was done in a very timely manner. Finished ahead of schedule. Happy with the work done.
You did grate job. Thank you very much.
What a great experience! I feel that the staff was efficient, respectful, and professional. Hopefully I won't have to have any body work done in the future, but if I did, I wouldn't consider going anyplace else. I'm very satisfied with the work that was done on my car! Definitely would refer H&V to others. Keep up the good work :-)
I m not happy with the they fix my car
It was smooth and professional from the receptionist down to the completed product. Would have no reservations I using you again or recommending you to others. The car came out perfect and was spotless when I picked it up. Thanks again
Great customer service and a awesome team!
Very professional, courteous service. I appreciated the updates throughout the process. They did a great job on the car. Thank you!
They handled everything in a Professional manner. Keeping me updated every day on the progress of fixing my car.
Appreciate the conscientiousness of the repair team to send the car to the dealers to ensure a final repair problem was resolved before releasing the car back to me. I took a 10 drive with it the following weekend and the car drove beautifully. Thanks for the great work.
Everybody I spoke with and encountered over the time my car was there was very pleasant and made the experience much easier than I anticipated.I honestly appreciate everything they did for me.
Just buff the whole car as a compliment
Repair was done extremely well...you'd never know there was ever any damage to the car. It was very clean when returned to me and done a day earlier than expected. We were very happy with the service.
Very professional, timely, and excellent work!
It's an overall great team in Schenectady. They really seem to have it together. Very polite & helpful.
Excellent service! thank you very much!
They did an excellent job with repairs. They also cleaned my car inside and out. It looked great. My car was done before promised, this made me very happy. The customer service was excellent. I really likes that both my claims adjuster and the car rental service was located right there in the same location. Great experience.
Very well pleased from start to finish
The girls in customer service are very efficient and friendly. The whole team seems to work well together and went an extra mile to serve my needs. They did a lot of behind the scenes advocating for me with the insurance company of the person who hit my vehicle. The car looks great! It drives great! The price was right. Thank you all so much. Also I like the text message system. And the prompt response n updates from the office via phone. I will recommend this shop to all. I will also b back if I am in need again. God forbid!
Service wAs dead on and personal
You guys were awesome! 10/10 would recommend to family and friends.
Awesome customer service. Such a painless experience, the work on my bumper is beautiful. I would 100% recommend to a friend or family members. Keep it up!
Did a great job with repair but also went the extra mile to clean the truck inside and outside making it look brand new.
Very polite, quick turnaround, I was pleased to see that the car was clean on the outside, and more pleased about the vacuuming done on the inside! Terrific job, Oh, and I was impressed that I received a waxy folder to place all of the paperwork into it. Neat and tidy. The daily texts on the progress was especially nice. the phone calls confirmed things and it was a real person not just a robot :) Well done!
Ashley, Brittany and John were all very nice. I was extremely satisfied with their customer service!
My husband and I were extremely impressed with the service including, not only the work done on my Rogue, but the communication and follow up we received during the whole repair process. Kudos to H&V, Geico and Enterprise. We will certainly recommend H&V to friends and family and we will use you if we need any repair work in the future.
It was a very painless process and I appreciated the constant updates. Thank you.
Vehicle Make : Volkswagen
Great job, very helpful and pleasant staff. My Jetta hasn't looked that good since I bought it!
A nice paint job, very well done i can not see any marks.looks like a new bumper... Tks.